2020 Rules and Regulations

Ford Academy Handbook 2020 Rules & Regulations PUBLISHED : 17 January 2020 1

2020 TABLE OF CONTENTS CHANGES MADE IN THE HANDBOOK............................................................................ 4 ACADEMY TARGET GROUPS (DESIGNATIONS) ....................................................... 5 REGISTRATION PROCESS FOR NEW EMPLOYEES ................................................. 6 RESIGNATIONS........................................................................................................................ 7 ACADEMY STRUCTURE...................................................................................................... 8 PROMOTIONS ........................................................................................................................... 9 REWARD & RECOGNITION for OPERATIONAL STAFF .......................................... 9 REWARD and RECOGNITION for MANAGERS ............................................................ 11 RED CIRCLE PRINCIPLE.................................................................................................... 12 DEMOTIONS ............................................................................................................................ 13 PERSONAL DEVELOPMENT PLANS (PDP’s) ............................................................ 13 TRAINING NEEDS ANALYSIS (TNA’s) .......................................................................... 14 PERFORMANCE BASED HOLDACK (ACADEMY TRAINING RQUIREMENT OF PROGRAMME) ........................................................................................................................ 14 DEALER COMPETENCY PROFILES (DCP’s).............................................................. 15 BOOKING PRINCIPLES & PROCEDURES................................................................... 15 CANCELLATIONS.................................................................................................................. 17 NO SHOW FEES .................................................................................................................... 17 PRE-WORK & SIGNING THE REGISTERS ................................................................... 18 COST OF NON-TECHNICAL TRAINING & e -SOS PER DEALERSHIP ............... 18 VENUES FOR IN-DEALER TRAINING............................................................................ 18 TRAINING M ET HODO LO G IES ...................................................................................... 19 COMPETENCE ........................................................................................................................ 21 RECOGNITION OF PRIOR LEARNING (RPL).............................................................. 22 PREVUE ONLINE ASSESSMENTS ................................................................................. 23 COURSE ATTENDANCE CERTIFICATION .................................................................. 25 FREQUENTLY ASKED QUESTIONS – F AQ ’ s ........................................................... 26 NB * FORD Bulletins published during the course of the year will supersede the Academy Rules and Regulations for specific requirements e.g. incentive pay-outs. 2

Contact Information DESIGNATION NAME OFFICE MOBILE E-MAIL ADDRESS Academy Help Desk Zandalee Marshall NUMBER NUMBER [email protected] 012-842 2502 Private LMS Manager Nivash Mahabeer 012-842 3355 084 084 8652 [email protected] Academy Director Sharon Shaw 012-8422547 083 459 4938 [email protected] Business Management Ass. Linda-Sue Fourie 012-842 2758 Private [email protected] Business Management Mgr. Andrew Nel 012-842 3138 082 417 1528 [email protected] Learning & Development Mgr. Nadine McChlery 012-842 2564 082 320 5853 [email protected] Training Coordinator Koketso Mafa 012-842 2792 Private [email protected] Training Administrator Marie Steynberg 012-842 2066 Private [email protected] Training Coordinator Veneece Myers 012-842 3287 Private [email protected] CVP / REP Administrator Eloma van den Berg 012-842 2358 Private [email protected] REP & Travel Coordinator Amanda Jacobs 012-842 2282 Private [email protected] 3

CHANGES MADE IN THE HANDBOOK DATE OF CHANGES MADE PAGE CHANGE # 4

ACADEMIC YEAR 1 January 2020 to 30 November 2020 • Training 1 November 2019 to 31 October 2020 • Performance The purpose of this timing split between the Training and Performance criteria of the Academy is to allow the Academy team time to complete the promotions exercise by 15 December. The Dealership Ambassador is sent the promotions report to verify the information. All queries are required to be addressed with the Academy Help Desk by 30 January of the next year. Any discrepancies received after the deadline date will not be considered. Learners’, who are employed on or after 1 August, will not be penalized for non- completion of courses or not meeting performance targets. Their Academy measurement will commence in January of the following year. Any training completed between 1 August and 30 November will be credited for the following years training requirements. ACADEMY TARGET GROUPS (DESIGNATIONS) • Academy A m b a s s a do rs • Dealer Principals • F&I Business Managers • Parts Sales Consultants (Workshop & Counter) & Parts Managers • Sales Executives & Sales Managers o New Only o Used Only o New & Used o Fleet • Service Advisors & Service Managers • Stock Controllers 5

Designations outside of the target group i.e. Workshop Foreman, Service Technicians, Receptionists, Sales Admin, Warranty Clerks, etc. are welcome to attend training, however, all attendees require an Academy Number in order to attend the Programmes. Non-target group attendees will not be eligible to participate in any incentive programmes and there will not be a learning/certification pathway for them. REGISTRATION PROCESS FOR NEW EMPLOYEES • Please note that it is compulsory to register any new target group employees on the Academy Website within 1 week of employment at the Dealership. o Access Academy Website www.fordacademy.co.za o Click on the REGISTER NOW button o Complete the registration form and click the submit button at the bottom of the page. o Please ensure that your reporting to Managers academy number is correct. 6

RESIGNATIONS Please note that staff who leave the dealership (irrespective of whether they are moving onto another Ford dealership) are required to be terminated from the database of the exiting dealership. In the event of a learner moving to another dealership, it is the new dealership Ambassador’s responsibility to register him/her under their dealership. How to resign an academy member? • Only the Academy Ambassador has the administrative rights to resign or terminate a learner. • Access the academy website www.fordacademy.co.za. • Login and click on the staff tab. • A list of staff members linked to your dealership will be displayed. • Select the member to be resigned by clicking on the academy number of the learner. • Scroll to the bottom of the page and select the request termination button. • A pop up will display “Reason for Request”. Select the termination reason provided or use the free text column. This information is used for research purposes. • Confirm the termination by pressing OK. • The request for termination will be sent to the Academy Help Desk who will approve the request for termination. • NO terminations will be accepted if received via email or telephonically, as the website is the only tool able to track activity for audit purposes. • To avoid unnecessary No Show costs, resigned staff should be terminated from the Academy immediately upon resignation / retrenchment / retirement or termination: o In the event that the learner is not terminated immediately, the LMS will not be able to notify the respective training coordinator to remove the learner from any future programmes. o No Show fees will be charged if a learner does not attend training during his/her notice period but is not terminated from the system. o Should a course cancellation not be received by the 2-week prior to 7

course deadline, the Dealership will be charged the No Show fee, irrespective of whether the learner is working in notice or not. o Deleted academy participants working in their notice period will not be able to load their performance achievements against their archived / terminated Academy number and therefore the dealership should consider loading against Gold members who are close to meeting their platinum status. Please contact the Academy Help Desk on 012-842 2502 should you have any queries. ACADEMY STRUCT URE There are four levels of competence: • Induction Member Level for new employees • Silver Member Level (new & maintaining) • Gold Member Level (new & maintaining) • Platinum Member Level (new & maintaining) Maintaining Silver, Gold & Platinum members have maintaining criteria to achieve in order to remain at their current status should they choose not promote. Silver, Gold & Platinum levels also have an Honorary Member Level for staff members who are 60 years or older. • Academy members who are 60 years or older on 1 January 2020 will be classified as Honorary Members. • Honorary members who wish to maintain their current status are not required to attend classroom training however, they are required to write the compulsory online exams (sales & service staff) and annual product knowledge classroom exams (sales staff). 8

• However, should an Honorary member wish to promote to a higher level, he/she will be required to attend and pass all the training and performance competency requirements. • Honorary members are still required to meet performance requirements set out by FORD for their current status level. PROMOTIONS The promotion exercise is completed in December each year. Learners who have met/ exceeded both the training and performance criteria for the year will maintain their current status or promote to the next level respectively. In the event of a learner not meeting the training and/or performance criteria, he/she will be Red-Circled. The Training & Performance Criteria is available in a separate Training & Performance Handbook. These requirements are broken down by designation, by status level. All performance criteria have been set by Ford Management and the training criteria has been approved by the Board of Governors. REWARD & RECOGNITION for OPERATIONAL STAFF • Academy Blazers will be issued to NEW Platinum members; however, this is dependent on annual budget availability. NB: Maintaining members will NOT receive new blazers. • Chairman Award Winners – Platinum Members Only The number of winners is dependent on annual budget availability • Qualifiers must: o Complete ALL Compulsory Training, o Exceed Performance Criteria by 10% or more. • Red-circled members will not qualify for consideration. 9

• The rewards are subject to budget availability and approval from Ford. • Only personnel, who are employed in the FORD Dealer Network at the time the Academy reward takes place, may qualify for the reward. o The reason of not being employed in the FORD Dealer Network, at the time of the reward, will not alter the above rule. Therefore, the person who wins the reward must be in the employ of a Ford Dealership at the time the reward is issued. • Rewards will be based on registered designations e.g. o If a learner fulfils a service manager role but is registered on the academy database as a service advisor, he or she will not be considered for a service manager prize. o An ambassador who is registered as a Sales Manager will not be able to win an ambassador prize. • Rewards for the following category winners will be based on budget approval. Sales Executives o Top Sales Executive (New) – Category A o Top Sales Executive (New) – Category B o Top Sales Executive (New) – Category C & D o Top Sales Executive (New) – Category E & F o Top Sales Executive (New & Used) – Category A o Top Sales Executive (New & Used) – Category B o Top Sales Executive (New & Used) – Category C & D o Top Sales Executive (New & Used) – Category E & F o Top Sales Executive (Used) – Category A o Top Sales Executive (Used) – Category B o Top Sales Executive (Used) – Category C & D o Top Sales Executive (Used) – Category E & F Used Vehicle Sales Managers o Top Sales Manager (Used) – Category A o Top Sales Manager (Used) – Category B o Top Sales Manager (Used) – Category C & D o Top Sales Manager (Used) – Category E & F 10

Parts Sales Consultants - Workshop o Top Parts Sales Consultant – Category A o Top Parts Sales Consultant – Category B o Top Parts Sales Consultant – Category C, D & E Parts Sales Consultants - Counter o Top Parts Sales Consultant – Category A o Top Parts Sales Consultant – Category B o Top Parts Sales Consultant – Category C, D & E Service Advisors o Top Service Advisor – Category A o Top Service Advisor – Category B o Top Service Advisor – Category C, D & E Stock Controller o Top Stock Controller – Category A o Top Stock Controller – Category B o Top Stock Controller – Category C & D o Top Stock Controller – Category E & F Ambassador o Top Ambassador – Category A o Top Ambassador – Category B o Top Ambassador – Category C & D o Top Ambassador – Category E & F REWARD and RECOGNITION for MANAGERS Sales and After-Sales Merit Club Prizes • Sales Managers (Excluding Used Managers) will be recognized for their Platinum achievement at the Sales Merit Club Awards. • Parts and Service Managers will be recognized for their Platinum achievement at the After-Sales Merit Club Awards. • Red-Circled Platinum Members WILL NOT be recognized. 11

• Academy Blazers will be issued to NEW Platinum members only • Rewards will be issued according to the Sales & After-Sales Merit Club criteria. RED CIRCLE PRINCIPLE Reasons for being Red-Circled Learners who do not meet their training and/or performance criteria as stipulated for the required period will be red-circled. • Training criteria are required to be met by midnight on 30 November 2020. • Performance criteria are required to be met by midnight on 31 October 2020. All incentives pay outs are made as per FORD’s incentive programme rules published on FMC Dealer. • Learners who are red-circled for training might not receive any incentives. • Learners who are red-circled for performance may receive any incentives. How to become Un-Red-Circled Learners who are Red-Circled for not meeting training criteria can become un-red- circled once the training is completed. • Since the updating of learning records for red-circled members is not an automated process, it is the learner/ Ambassadors’ responsibility to notify the Academy Help Desk. • The Academy Help Desk Consultant will verify the information and credit the learner records accordingly. Learners who are Red-Circled for not meeting performance criteria can become un-red-circled in July if they are on track to meeting their current years’ performance criteria. Please note that the mid-year un-red-circling exercise applies to learners who were red-circled due to not achieving their PERFORMANCE CRITERIA and is not a promotion exercise. 12

However, if at the end of the performance year, they do not meet the criteria, they will be red-circled again. Learners who are red-circled for not achieving their previous years training criteria do not form part of this exercise as they are able to become un-red- circled as soon as they have completed their training any time during the year. DEMOTIONS Learners who have been red-circled for 2 consecutive years for not completing their training and / or performance criteria will be demoted to the level below their current status. PERSONAL DEVELOPMENT PLANS (PDP’s) • PDP’s are pre-populated with compulsory course requirements per status level, as well as courses identified by the Training Needs Analysis (TNA). • TNA courses do not form part of a learner’s compulsory promotional criteria, however they will be listed on the learners PDP to stipulate extra training identified for further development. • Ambassadors are required to create PDP’s then the Dealer Principals are required to approve PDP’s as follows: o Current Target Group Employees –15 February 2020 o New Target Group Employees – First week of employment • PDP’s are also required to be created for learners who change designations E.g. a Sales executive is promoted to a Sales Manager. • Once the designation has been changed, the previous PDP needs to be deleted and a new PDP needs to be created under the new designation. • Please note that there is a 24-hour turnaround time for the system to update the new designation, before a PDP can be created. • In the event of an individual changing designations, he/she will retain their current status. Should they not achieve their training and performance criteria, for the new designation, at the end of the Academic year, they will be “red-circled”. 13

• Only Compulsory courses can be booked from the Ambassadors login account via the learners PDP. o For courses not included in the PDP’s e.g. product launches, TNA identified courses, the Ambassador will need to login as the delegate to add the course to the learners PDP. TRAINING NEEDS ANALYSIS (TNA’s) TNA’s need to be completed by the Departmental Managers for each of their target group staff members and by the Dealer Principal for each of his / her Departmental Managers • Deadline dates o Current Employees - 30 September 2020 o New Employees – within 1 month of employment • Ambassadors need to ensure that the “Who do you Report to and Academy Number” section of the registration is correct, in order for all the departmental staff to be reflected under the correct manager’s name. PERFORMANCE BASED HOLDACK (ACADEMY TRAINING RQUIREMENT OF PROGRAMME) • Each month the Academy will load two (2) online learning modules for the following month – One soft skills or process module and one product module vs competitors. • All Sales Executives need to work through the participant guide, and then complete the online assessment. • The pass mark will be 80%. • Failing to achieve the pass mark, Sales Executives will have further chances to achieve the pass mark with three day intervals between failed attempts. • In order to accommodate staff turnover, the expectation is that 80% of the Sales Executives need to complete the online learning and pass the online exam each month. 14

• Irrespective of when the Sales Executive is employed, they would need to work through all online modules loaded for the previous months and pass the online exams. • A physical class exam verification would be done from time to time. • Should the class exam result be 10% less than the online result and write-back would be loaded against the dealership for the individual. Should the participant fail to report for the exam on the second invite a write-back would also be loaded against the dealership. DEALER COMPETENCY PROFILES (DCP’s) DCP’s are determined by the status levels of the number of target group staff registered. • 50% of the target group are required to be at Gold and Platinum Levels. • The benefit of having 50% at the Gold and Platinum levels is that they sell more (hours, vehicles, parts etc.) and therefore the bottom line/ profitability is increased. BOOKING PRINCIPLES & PROCEDURES • Please ensure that delegates booked to attend training, form part of the status level and target group per course as per the Academy Training & Performance Handbook. o In the event of a delegate being identified for succession planning, he/she may attend courses other than their designation, however, please notify the respective training coordinator to ensure that he/she is not bumped off the course to accommodate the correct target group delegates. o If there are any travel and accommodation expenses relating to a target group delegates non-compulsory training for succession planning purposes, the dealership will be responsible for these costs. 15

• Ambassadors are able to book courses on the Learning Management System (LMS) directly from the candidates PDP – see the “HOW TO” guide for more details. • Confirmation letters are sent to the target groups listed below when bookings are made. o Learner o Ambassador o Learners “Report to” Manager o Dealer Principal • Confirmation letters are sent to the same target group listed above 4 weeks prior to course date. • Re-Confirmation letters stating venue and timing details are sent to the target group listed above 3 weeks prior to course date. • Reminder/Final Notification letters stating venue and timing details are sent to the target group listed above 2 weeks prior to course date. • SMS reminders are sent to the learners’ cell phone number 2 days prior to a course or the Friday prior to a course scheduled on a Monday. Please note that this is a courtesy and not a reliable reminder as there may be some mitigating circumstances such as network issues, for it not being sent. • It is therefore imperative that all the contact details including cell phone numbers are updated on the Academy Website. o In the event of a learner /manager not receiving the required communication resulting in non-attendance of a training course, due to incorrect information provided on the website, a No Show fee of R2000 per day, will apply. o Please contact the Academy Help Desk should you not receive the confirmations mentioned above. 16

CANCELLATIONS • Cancellation of attendance of booked courses will only be accepted up to 2 weeks before the scheduled course date. • Cancellations must be in writing and e-mailed to the respective Training Administrator within the cancellation period to ensure that a No show fee is not charged. • Cancellations must be done as a reply to the original email that the confirmation was sent on with the original SUBJECT LINE intact. NO SHOW FEES No Show fees of R2 000 per person, per day will be applied for the following reasons: • Cancellation after the 2-week final notification mail is sent. • Non-attendance of the course without providing valid back up e.g. medical certificate. • Sending an unsuitable replacement on a course that another learner has been confirmed to attend i.e. a non-target group candidate or if the course is not applicable to the learners PDP e.g. Personal Assistant sent to replace the Dealer Principal or Manager on a CVP Refresher course. • A No-Show fee will be charged for learners leaving before or during afternoon tea time i.e. before 3pm. An e-mail will be sent to the Dealerships Ambassador prior to the billing of the No Show, in order for him/her to verify the information or provide back-up e.g. medical certificate etc. Valid reasons for cancellations/ non-attendance with no charge for No Shows applied are: • Illness • Emergency H o s p it a l iz a t i o n • Death of an employee or immediate family member • Termination of employment • IR/ HR related issues 17

Justification for not being charged a No Show fee (e.g. medical certificate) must be submitted to the respective Ford Academy Training Coordinator within 3 (three) days of the course completion date. Any costs incurred by the Academy, if the travel arrangements have been booked and paid for i.e. air tickets, transfers, accommodation etc. as a result of a person resigning, and not being able to attend the training, will be a direct cost recovery from the dealership who in turn may opt to recover it from the staff member. All other reasons will be approved at the discretion of the Training Manager, Academy Director, or Dealer Development Manager and should be submitted in writing. PRE-WORK & SIGNING THE REGISTERS Learners who do not hand in the completed and Dealer management signed pre- work on arrival at the first days training, will be sent back to the dealership and a No Show fee will be charged for the whole course. Examples of such required pre-work are: Sales Consultant & Service Advisor Accelerator Programme pre-work. • A dealership will be charged a No Show fee if the delegate does not sign the register as proof of attendance on the course dates. COST OF NON-TECHNICAL TRAINING & e -SOS PER DEALERSHIP Dealership Category Monthly Levy Category A Dealers R 17 707 Category B Dealers R 13 393 Category C Dealers R 10 384 Category D Dealers R 7 895 Category E Dealers R 6 814 VENUES FOR IN-DEALER TRAINING Training in Dealership Boardrooms/ Training Room will only be considered for in- dealer training sessions, stand-alone dealers or groups. 18

• The use of the venue should be provided free of charge. • Catering should be arranged by the dealership and invoiced to Ronald Sewell & Associates (contact the Training Manager for the invoicing details). • Compulsory training presented in-dealer is dependent on budget availability and the number of learners attending. • A daily facilitation fee for non-compulsory courses may be charged. • All requests should be submitted to the Training Manager in writing in order to be considered ([email protected]) Training is presented in the following regions and is based on the number of attendees: Bloemfontein Mafikeng Botswana - Gabarone Namibia - Walvis Bay Cape Town Namibia - Windhoek Craddock Nelspruit East London Paarl George Polokwane Johannesburg Port Elizabeth Kwa-Zulu Natal North Coast Pretoria Kwa-Zulu Natal South Coast Swaziland TRAINING M ET HO DOL OG IE S • Classroom Training (Skills Drills) o 1, 2 or 3-day training at an external venue. o 30% Theory and 70% practical (skills drills) Compulsory classroom based product knowledge exams Sales Executives o New o Used o New & Used o Fleet 19

Status levels (including honorary members) o Induction members o Silver members o Gold members o Red-Circled Platinum members only • Classroom based exams have been split into Passenger Vehicles and separate dates for SUV & Commercial Vehicles, which will be held in each region. o Learners who are found Not Yet Competent in the first opportunity of the year will have an opportunity to write again in the second half of the year. o April – Passenger Vehicles o June – SUV’s & Commercial Vehicles o September – Passenger Vehicles o November – SUV’s & Commercial Vehicles o If a learner is found Not Yet Competent for the second time that year, he/she will be red-circled. o Learners who do not write the June exams and do not have a valid reason, will not be allowed to write the November exams, thereby resulting in them being red-circled. • E-Learning and exams o Product Knowledge – product guides and interactive online courses o Product Knowledge exams for new model introductions– online o Pre or Post course work • Assessments o Psychometric assessments – See On-Line Prevue Assessment below o Recognition of Prior Learning (RPL) – See RPL Assessment below • On the Job / In-Dealer Coaching o Evaluation and coaching is conducted in the dealership (on the job) and learners are assisted in improving various elements – 20

understanding and implementing processes, procedures, systems etc. o Dealers who are placed on CVP ‘review’ will receive CVP Coaching from an approved CVP coach.  Step 1 – Dealer submits action plan to Ford  Step 2 – 3 months’ x 2 coaching days per month (dealers cost)  Step 3 - a Further 3 months’ x 2 coaching days per month (dealer costs) • Business Management Analysis & Dealer Reviews o Analysis of Dealership Financials and advice on Profit Improvement Plans guaranteed to increase profitability. o Analysis of Training and Performance criteria by individual, by designation of Academy Target Groups o The format of the business review will be presented and discussed using the Sewells-MSXI MRA Model which allows you to maximise the ROA% of the operation by making small adjustments (tweaks) in the performance drivers of the respective operational depa rt me nts . COMPETENCE • The pass mark for all assignments, RPL assessments, Online Exams, Pre & Post-tests, and Classroom Evaluations etc. is 80% unless otherwise stipulated. • The annual classroom based product knowledge exam pass mark is allocated at 70%. 21

• RECOGNITION OF PRIOR LEARNING (RPL) • Online RPL assessments are available on the Learning Management System for most classroom courses. • Learners who feel that they have the knowledge required may complete the online RPL assessment to determine whether he/ she needs to attend the classroom training. • The pass mark is 80% • Learners have one (1) attempt at an RPL assessment. • RPL’s are required to be completed 3 weeks prior to the course start date to ensure cancellation notification if the learner is found competent, without incurring a No Show fee. • Should a learner be found Not Yet Competent he/ she will be required to attend the classroom training. • When a learner is found competent on the online RPL, he/ she are responsible for contacting the Academy Help Desk, advising them of the completion and competence of the RPL. o Notification of competence is NOT an automated process. • The Academy will verify the information and update the learner records accordingly. Competent learners are not required to attend the classroom training. 22

• Training material for the relevant RPL exams is not available for review prior to the evaluation. PREVUE ONLINE ASSESSMENTS It is Compulsory for all Managers to complete online Prevue Assessments PRIOR to employment / placement • The cost is for the Dealership Account and will be billed via the monthly billing report as follows: o R1 700 forManagers o R1 200 for Operational Staff • Although it is mandatory for managers to complete the assessments, it is highly recommended that ALL placement considerations complete an online Prevue Assessment prior to employment. • Requesting Managers will receive the following reports with a video link explaining how to read the reports: o Selection Report which identifies the benchmarks for the position o Learning & Reasoning Report o Working Characteristics Report o Personal Development Plans o Succession Planning – Multiple positions • The assessed candidate will receive an Individual Report which is similar to the Selection Report but which excludes the benchmarks for the position. • Other Reports available: o Comparison of candidates for position o Candidate snapshot o Approach to Work How to register for Prevue Assessments • Send e-mail to [email protected] with the following information requesting assessment o Candidate  Name & Surname  E-mail address 23

 Contact telephone number  The position against which the candidate should be benchmarked o Manager/ Requestor e.g. HR  Name & Surname  E-mail address  Contact telephone number  Dealership Name 24

COURSE ATTENDANCE CERTIFICATION • Competent learners are able to print certificates from the LMS as soon as the registers have been captured for identified courses only. Joe Sample (B0000) 25

FREQUENTLY ASKED QUESTIONS – F AQ ’ s Is there a formal reward and recognition function? • A function or event is budget dependant and will be communicated via Dealer Bulletin on FMC Dealer, as per FORD’s decision each year. • Until the central Academy Awards function is re-instated, all new Platinum member blazers, badges and certificates (budget dependant) will be distributed via the Ford Field Staff to management of the dealership who will present the awards and rewards as they see fit. Who qualifies for awards/ rewards at the end of the Academic year? • TOP PERFOMERS - Chairman Award winners o These winners exceed the promotional or maintenance criteria set out in the Training & Performance Handbook. • New & Maintaining Platinum members will be recognized amongst their peers and will receive Academy blazers, badges and certificates. How many people are rewarded? • The number and type of rewards are budget dependant. Can I get a new blazer if mine gets too small l/ big / faded? • The Academy will supply the first blazer free of charge to NEW Platinum members. • Should a participant require another blazer at a later stage, the individual will be responsible for payment of the replacement blazer. 26

• Blazers can only be ordered through the Academy to ensure control and uniformity, by e-mailing Amanda Jacobs ([email protected]) who will repon with a quote. Can a learner be registered as more than one target group? • No. The LMS cannot link an Academy number to 2 designations because the academy number is issued against the individual’s ID number. Does the academy assist learners with travel and accommodation expenses? • The Academy will assist learners who travel 250kms (one way) or more with pass through costs as stipulated below. • Accommodation the evening before the training and if for example, it is a 2-day course, the evening of the first day training. Accommodation is not covered for the evening of the second days training. • The Academy will be responsible for expenses related to the learner’s CURRENT status or if the course is not scheduled / presented in the designated venue area during the calendar year. Should he/ she wish to promote to the next level, the Dealership will be responsible for all expenses. • If the above criteria are met, the dealer is required to invoice Ronald Sewell & Associates (VAT Number: 4340106782) for these expenses within 2 weeks of course attendance. What information needs to be provided by the dealership when booking travel and accommodation for dealer staff? • Copy of the delegates ID book • Departure city • Arrival city • Accommodation required or not • Disability requirements • Special dietary arrangements e.g. Halaal/ Kosher at accommodation/ venue etc. Can a learner promote more than one status level per academic year? • Yes. If both the Performance and Training criteria have been met for all of the status levels requirements a learner can move more than one status level in a year. 27

o For example: if an Induction level learner meets the performance criteria of Platinum level but only completes the training requirements for Silver level, he/she will be promoted to Silver Level or visa versa o if an Induction level learner meets BOTH the training and performance criteria for Platinum level, he/she can promote straight to Platinum level within one (1) year. Constituency of the Board of Governors (B.O.G) • The B.O.G. consists of a tripartite group of members made up of: o Academy Manage me nt o FORD Departmental Management o Ford Dealer Network Representatives  Cape Region  Free State Region  Kwa-Zulu Natal Region  Johannesburg  Pretoria  Mpumalanga What is the role of the Board of Governors? • To ensure that the Academy training and performance requirements meet all third parties’ approval. The dealer representation presents any issues or requests to the Dealer Council members to consider / approve or decline. Dealer Council are required to cascade the information down to the DP’s per dealership who in turn should cascade to their managers, who are responsible for notifying their staff. Who determines the training & performance criteria? • Training criteria are agreed to by the Board of Governors Members. • Performance criteria are determined by the FORD Departmental managers in order to meet the FORD annual objectives. Feedback / input from BOG Dealer representatives on behalf of the dealer network is considered. These criteria are presented to the BOG for review and approval. 28

When will / can a course be cancelled by the Academy? • Courses need to meet the minimum requirements in order to be presented: • Rural / Outlying areas 4 delegates • Central regions 6 - 8 delegates depending on the course Why am I required to change my password every 90 days? • This is a Ford Global Audit requirement. Do I pay to attend training • No. The dealership pays a monthly levy based on the sales category size and is recovered by Ford via the dealer billing process. Who can attend training? • Only Ford Academy registered staff may attend training. • Delegates need to registers on the academy website prior to attending training in order to book and record learner history for audit purposes. 29