Management Applications_V.02

Management Applications Portfolio TechM has broad spectrum of service offerings for application, infrastructure and network management products. We provide design, development and validation services for all the management, governance, deployment and observability functions associated with these products. Application Management and Network Management and Key Tenets Monitoring Monitoring Frontend Dev Lifecycle Management (Deployment, Wireline and Wireless products (Adaptive, Customer Experience) Configuration, Monitoring & Upgrades) Fault, Configuration, Accounting, Performance & Security (FCAPs) Backend Dev Application Performance Monitoring NBI Integrations (Microservices, Distributed, Scalable) API Integrations Device Adaptors Network Monitoring & Performance Testing Database Management Network Lawful Intercept (Functional, Performance, Security) Cloud Platforms & Portals Management Network Orchestration CI/CD & (Deployment automation, Scale User roles and access PNF/VNF/CNF Lifecyle management Orchestration Management In/Out, Upgrades) E2E Orchestration (ONAP, ONOS) Virtualization Management Analytics and Policy driven Security Service Provisioning automation (OWASP compliance, application High Availability Service Design /Workflow Management security tools, DevSecOps) Billing & Cost Dashboards SDN Integration Health Monitoring Telemetry / Reporting (Policy, Service assurance, Alarms/Faults, KPIs) Inventory Management / Service Modernization TechM IPS Catalogues Migration from Legacy to Microservices SmartNMS : Reusable EMS/NMS Device and Asset Discovery Responsive UIs Connectivity Manager Framework Device and Asset Management Unified Management UI Universal EMS: Mukti-Domain Alignment with CNCF approach Orchestrator Workflow Management Scalability Data fabric and orchestration 1 Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Solution/Market Offerings Verticals→ CSPs OEMs / CTPs Enterprises Pain Points/ Challenges • Multi-domain technology stack with new • Keeping products in-line with latest • In hybrid IT environments managing Goals/Motivators and legacy equipment pose integration technologies and create a differentiated applications and networks gets Our Differentiator challenges product more complex Our positioning? • Vendor Lock-in, Operations Overhead due • Product Specialization skills, Less • Full visibility and automation to to many Management systems. Automation leads to challenges in agile, solve IT problems DevOps and CI/CD based rollout • FCAPS based EMS/NMS solutions across • Application lifecycle management multiple domain, platforms, and multi • FCAPS product/solutions aligned with vendor systems customer requirements, competitors • Application lifecycle management and technology and monitoring in hybrid IT • TechM has developed an Open-Source environment Universal EMS, and it provides integration • TechM has developed in house FCAPS with OSS / New Vendor / New Domain framework SMART NMS with reusable • Expertise in all aspects of Enterprise Devices components network and applications management platforms. • Multi domain solution that works across any • Expertise on working with vendor network domain i.e. Access, Transport, Core proprietary FCAPs frameworks and COTS • Expertise in Cloud enablement platforms • Frameworks for device/Asset • Expertise in all aspects of Carrier Network management and integrations with Network • Development of carrier class discovery and Management elements and existing OSS/BSS systems management solutions, ranging from • Expertise in API integrations legacy to next generation technology • Cost effective multi-domain EMS/NMS by and products through integrated ODC’s • Rich domain knowledge & leveraging capabilities of open-source engineering expertise for custom solutions • Bespoke product development, solution development customizations as per customer needs • Trusted by Telcos for Brown field / Green • Cost effective in-house frameworks field NMS deployment and integrations • Product development & Packaging from to meet Enterprises needs low cost locations Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved. 2

Application Management & Monitoring Services Areas Lifecycle Management Application Performance Monitoring Management Portals Inventory Management Our Offerings Application deployment and Application monitoring and UI development for management Device and Asset Discovery Summary orchestration performance management applications, responsive Design for UIs Virtualization Management Observability across hybrid IT and Unified UI and Management Device and Asset lifecycle network layers Consolidations management API Integrations with existing tools Analytics and Reporting Cloud management platforms Inventory monitoring and reporting Fault Management and Automation for healing and recovery of KPI driven application scaling API integrations (CRM, CMS, ITSM etc.) Inventory reconciliation application DevOps, Log Analytics Performance Testing and automation UI Automation and Testing Advance Analytics Key 3 Customers Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Management & Network Orchestration Engineering Services Areas FCAPS and Management PNF / VNF / CNF NBI and SBI Adaptations Network Monitoring Modernization Applications Orchestration Wireless Access network e.g Multi-vendor and multi- Standard/Generic model to vendor Network monitoring and Monolithic to Microservices LTE, 5G domain network based architecture orchestration model adaptations performance management transformation Switches, routers, SDN implementation Integration w.r.t configuration, fault Network Lawful Intercept Alignment with CNCF approach Hypervisors, Gateways & performance management. Our Offerings Call Managers, Media Integration w.r.t Life cycle Integration w.r.t topology, network Self-Optimized Networks Unified Management and UI/UX Summary Gateways, SBCs, Media management – OSS/BSS and discovery and inventory mgmt (SON) transformation Servers Network Next generation VNFs and Analytics and Policy driven Modelling using YANG and support AI/ML driven network API integrations PNFs automation of RESTCONF and NETCONF at NB operations and SB. Wireline Access Network e.g ONAP, ETSI MANO ( OSM) Open source ONOS, ODL, OBBAA Observability across network FTTX Open-Source SEBA ONOS and vendor products Integration layers Security alignment Key Customers Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved. 4

SaaS Application Monitoring Platform – Development and Maintenance Tier 1 US TEM Objective Solution Architecture The Application Monitoring Platform manages the performance and availability of GUI users via web DB Agent App Server Agent applications across cloud computing environments as well as inside the data center. REST API This product is used by 2900+ customers globally. Machine/ • Act as extension to Customers R&D organization, Manage evolving product Analytics requirements, dynamic prioritization etc. Agent • Program management for distributed large teams across geographies • Provide feature development, bug fixes, update/upgrade patches to the existing Traffic: APM/Database Metrics ▪ Agent Types: C++, Protocol: HTTP(S) PHP, Python, Go product catalog of the customer’s SaaS offering Lang, Ruby, IIB Solution Highlights ▪ Pivotal Installer SaaS APM - Platform Development and Sustenance : Traffic: Log/Transaction Analytics Event Data • Feature Enhancements and Defect Triage, diagnosis, fix, test and release Protocol: HTTPS fixes Hadoop Events Controller • Working through customer escalation situations with PRE to understand the Cluster Service Service root cause of issues and providing work arounds and fixes. Real User Synthetic • Update, testing and release of agents within one week of new platform Monitoring Service Monitoring Service runtime to support the latest platform releases SLA Metrics • Update, testing and release of updated libraries to fix security vulnerabilities Big Data processing platform maintenance Issue Description Initial Response Target Communication • Support of bug fixes, patches, and any new development to existing services Defect ASAP Resolution Daily Resolution P0 1 day implemented on top of Hadoop P1 7 days 3 days Every 48 hours • Handle all AWS notifications (for Instance replacements) received during PRE P2 7 days Weekly P3 14 Days 45 days On-call within same week. 90 days 30 days notice • DIS connectivity for new and existing controllers • Maintain 24X7 availability of clusters, infrastructure and tools. Tech Stack • Maintain and improve quality of automation, monitoring, tools and services. Product Reliability Engineering (PRE) • Controller : Java, Hibernate/JPA • Provide first response on Escalations • Language Monitoring Agents: CloudFoundry, Paas, Buildpacks & Service Brokers • Triage Escalations, Investigation and reproduction • Application languages - C++, PHP, Python, Go Lang, Ruby, IBM IIB • Work with Incident Management on RCA and Postmortem review • Infrastructure Monitoring Agents : Linux/Unix, Windows, AIX and Solaris , TCP/IP, DNS, HTTP, Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved. Kubernetes, JDBC • Product Web Interface : AngularJS 1.x and Angular 9.x • Big Data: AWS , Hadoop, HBASE, Zookeeper, Ansible 5

Greenfield Cloud Native Customer Experience Platform Development Collaboration Solution Provider Objective Solution Architecture • Developed an AWS cloud-based platform powered by analytics that Backend serves as a customer/ partner's experience platform, enables workforce mobility Tech Stack • Integrate with 3rd Party components to provide additional services to ▪ Front-End: REST, React, Angular customers ▪ Back-End: NodeJS, RESTful micro-services architecture, Spring Framework, Spring Solution Delivered Boot & Cloud, MongoDB ▪ Cloud Technologies: AWS, Elastic Kubernetes Services (EKS), ECS, S3 Bucket, EC2, • Dev: Build microservices platform to support core functionalities for customer experience like Customer Service Support, Automated Lamba, CloudFront, VPC, Cloud Watch, Terraform Product health checks, Device monitoring, Voice global inventory ▪ Automation/ DevOps: Jenkins, SonarQube, Junit, TestNG, Selenium, Ansible management, Call detail records, Contact management, In-depth ▪ 3rd Party Integrations: BOX, Remedy, Nagios, Splunk, ADFS, Confluence, NGINX reporting and insights 6 • Front-End: Developed integrated UI using React and Angular with Single Sign-on authentication (Ping Identity and Federation) and integration with 3rd-party components like BOX, Remedy, Nagios, Splunk • Back-End: Developed using NodeJS and MongoDB, integrated with all the cloud deployed products for inventory management, configuration, topology and remote monitoring • Cloud: Application build and deployed using AWS services (compute, storage, provisioning, monitoring etc.) • SRE: L3 & L4 support to global customers, OS Patching activities etc. Microservices applications to bring all efficiencies of AWS cloud, including faster release/deployment, scalability and better MTTR Integrated UI for enriched customer experience Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Greenfield EMS - Liquid Security Management System for HSM Appliances (for a fabless Semicon based in San Jose) Objective Solution Architecture • Develop Liquid Security Management system for HSM Appliances Front end framEnehwanocrekd(BHATRMS/LC5U/CRSATSO3R/APnogrtuallarJS) • Dash Board to view the snapshot of HSM appliance, Partition, Alerts, RESTCONF (YANG) /SOAP (WSDL) cluster related details • User management functionalities for RBAC Back End Framework Engine (Each function is micro service) • Appliance management and Partition management functionalities • Support for appliance/partition group operations and access control User Configuration Rules & Gateway Reporting Monitoring management Application Policy Manager Application Application restrictions Engine • SNMP protocol support for managing the alerts • Certificate management operations SNMP / REST Solution Highlights • Thin client web portal application developed using Angular, HHSSMMAApppplialianncceess HHSSMMAApppplialianncceess HHSSMMAApppplialianncceess HHSSMMAApppplialianncceess AdminLTE, HTML, CSS and hosted on apache tomcat application HSM Appliances HSM Appliances HSM Appliances HSM Appliances server 1… 1… 1… 1… • Controller modules of portal will call the HSM appliance’s Http-Admin X X X X partition REST APIs to retrieve or set the data w.r.t inventory and administrator operations • Web portal application deployed with 1+1 redundancy in management VMs running in data centre • Appliance discovery, provisioning, partition creation features are supported • RBAC supported for user w.r.t specific partition group/cluster • Multi Select operations are supported on partition/appliance w.r.t various operations • Dash Board provided displays appliance, partition related snapshot, view, list and alerts Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved. 7

Complete ownership of Customer’s Network Management Solution for Residential Gateway Objective Solution Architecture Complete ownership : Product development and sustenance • License Engagement Duration : 2+ Years • A standalone tool developed using Angular generates the licenses. Team Size : 8 FTEs • Application receives the license and validates to enable or disable feature access. • The license support includes the features such as Network Element accessibility, configuration Key Features Implemented :- and handling OSS/XML requests • SDN Enabled Broadband Access (SEBA) Compliant • Support for NETCONF protocol on Northbound • NETCONF implementation for SEBA compliance • License tool to generate License for network elements management. • License support for Product, Network Elements and OSS/XML Value Delivered • Migrate existing WebLogic Application Server to Wildfly • Migrate WebClient from full ADF to ADF Essentials • 40-50% TCO reduction • Performance Monitoring using ELK stack • Product changes to optimize the annual license cost • Product Transformation for Next Gen Technologies Solution 8 • Work transition from customer (onsite) over a period of four months • The customer product is available in both web and desktop based application • TechM onboarded talent to take ownership of both Desktop and Web Based Application • Application Server Migration – Make it license free • Migration of existing application running on Oracle WebLogic to Wildly to make it license free • Oracle WebLogic specific APIs were replaced with Wildfly specific APIs • WebClient was migrated to use ADF essentials that can be used in any Application Server. Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Network Orchestration and Generic EMS for Broadband Access Service Product Overview Architecture Diagram & Technology/Tools Development of Open-Source Universal EMS, and its integration with OSS / New Vendor / New Domain Devices for broadband access services and support following functionality • Discovery of Devices and Network services • Network Service Provisioning • Fault Management • Performance and Assurance • Topology • Device Inventory TechM Scope of Activities Key Accomplishment FCAPS Functionality with some of key features • Building of xPON applications, Netconf OB-BAA driver, vendor device adaptors (e.g. Nokia, Adtran) • Configuration/SBI Protocols • Alignment with OSS workflows • Monitoring/SBI Protocols • Successfully demonstrated the use cases in customer lab. • OSS/NBI Protocols • Workflow Manager 9 • PNF/VNF/CNF Lifecyle Management • Software Release Management • Access Management – SSO, AAA, Radius • Telemetry, Correlation & Forwarding Rules • Snapshot Manager (Backup & Restore) • Device Discovery, Topology and Inventory Management • Dashboards Cloud native architecture to achieve agility, flexibility and reliability Leverage capabilities of open-source solutions such as ONAP, ONOS, OB-BAA, Prometheus, Grafana Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Network Monitoring and Analytics Platform Development - Leading Telecommunication Application Provider Objective Solution Architecture • Develop a cross platform application for location analytics + Ingest + Tech Stack Reporting Platform to support 10-15k docs/sec ingest with sub-second latencies on real time queries ▪ Front-End: REST, React, Leaflet/Clustering, AgGrid, OpenLayers ▪ Back-End: Java, RESTful micro-services architecture, Spring Framework, Spring Boot & • Product deployment to run On-Prem & On Public Clouds​ using IaaS • Extracts, stores and analyzes the digital footprint combined with active Cloud, Kafka, Cassandra, PostgreSQL, Redis ▪ Quality Engineering/ DevOps: Kubernetes, Jenkins, SonarQube, Junit, JMeter, TestNG, location for higher accuracy and real time data on location • Scalable to support up to 200M subscribers Selenium, ROBO framework ▪ Analytics: Elastic Search, MySQL Analytics Solution Delivered 10 • Dev: Build microservices driven architecture patterns for the digital application for multi-cloud deployment and support following functions – user management, mapping services, monitoring services, data visualization and analytics • Front-End: UI is developed using React view components which employs virtual DOM, Map server abstraction achieved by employing React-Leaflet libraries • Back-End: Developed Spring boot applications for historical and real time analytics, mass data processing, logging services, messaging services using KAFKA • Quality Engineering/DevOps: Developed CI/CD platform with capability for daily build, unit testing, static analytics, memory profiling, regression, sanity and performance testing. 1000+ TCs automated. • SRE: GPS support for customer deployments, 24X7 support Microservices driven application architecture reduced the lead time to release the code faster, better quality and brought operational visibility & elasticity Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Cloud Platform and Portal Management Solution Highlights Customer Needs • Enhanced the Billing usage reports in customer’s portal by performing reconciliation with the actual billing/invoice data • Improving the ‘ease of use’ quotient in customer’s cloud platform portal • Feature enhancements in Billing, access control system • Enhanced the ‘ease of use’ quotient in customer’s cloud platform portal by using various • Cloud feature enhancements like handling of over subscription related to measures which includes: • Sorting of several tabular data in the portal with custom logic memory, CPU, etc. requests from end-customers • Exporting of the data into various formats • Creating Managed services for Cloudspaces, Virtual machines. • Benchmarking the page loads of frequently used pages through automation & • Internal tool development for cloud administrators to ease their performance tests administrative tasks • Enhanced Access control system by implementing Contract entitlement feature which ensure to give appropriate access rights to end customers as per their contracts Solution Architecture • Enhanced the over-subscription feature (UI & Back end) which allows end customers to Environment: HTTP, Angular JS, C#/.NET, MS-SQL, Node JS, JSON, XML, subscribe to more memory, CPU, etc. over and above their contracts Cassandra, NoSQL, HPOO, LoadComplete, Selenium • Enhanced Audit logs feature to capture more data of activities performed by users & hidden the Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved. personal data like email based on the category of the users who logged-in • Developed a new UI for better representation of consolidated billing report (instance based metered usage, Usage per customer/location, Resource burst, bandwidth overage) • Developed a tool for cloud administrators by talking to different stake holders which helps in doing the frequently performed tasks to search, view, update users, accounts, cloud spaces more easily. • Developed end-to-end workflows using HPOO tool to add managed services like Anti-virus, NetIQ, Backups, etc. into the existing platform • Environment: HTTP, Angular JS, C#/.NET, MS-SQL, Node JS, JSON, XML, Cassandra, NoSQL, HPOO, LoadComplete, Selenium Customer Benefits • Time to Market - Ramped up a team of 90 engineers aggressively per the business need • Consistent Quality / Productivity – Penalties linked to team velocity QoQ • Complete visibility & control of offshore activities though 10% technical architects deployed in customer place 11

Thank You 12 Company Confidential | Copyright © 2023 Tech Mahindra. All rights reserved.

Universal Management Solution Highlights System FCAPS Functionality with some of key features Open-Source Universal EMS, and its integration with OSS / New Vendor / New Domain Devices ➢ Configuration/SBI Protocols ➢ Monitoring/SBI Protocols Why UMS? ➢ OSS/NBI Protocols ➢ Workflow Manager Vendor specific EMS and integration challenges with existing Service Provider OSS ➢ PNF/VNF/CNF Lifecyle Management solution slows deployment which leads to high cost & effort. ➢ Software Release Management ➢ Access Management – SSO, AAA, Radius Vendor Lock-in, Operations Overhead due to many Management systems. ➢ Telemetry, Correlation & Forwarding Rules ➢ Snapshot Manager (Backup & Restore) Product Specialization skills, Less Automation leads to challenges in agile, DevOps ➢ Device Discovery, Topology and Inventory Management and CI/CD based rollout ➢ Dashboards Reference Architecture Multi domain solution that works across any network domain i.e Access, Transport, Core OSS Cloud native architecture to achieve agility, flexibility and reliability Security Accounting Universal EMS Fault Performance Authentication Configuration Leverage capabilities of open-source solutions such as ONAP, ONOS, ODL, OB-BAA, Reporting Prometheus, Grafana Application Configuration API Gateway Fault Collection Performance Value Proposition PNF/CNF/VNF LCM Collection (RBAC, Accounting) Telco’s can leverage UMS to manage PNF as well as CNF/VNF based network elements NetConf / YANG GRPC, SNMP 13 Access Transport Core CVVeoenmndAdoporrany Con…fidentialVV|eenCnNdDdooorpryright © 2023 TVeeVcnehdnoHdMrorahindra…. All righVtVseenrndeKdoosr rerved. VVeenndSdoor r … VVeenndUdoor r