Employee Handbook Superintendent Josh Edgar in Cooperation with the Imaginary Links Golf and Country Club 1. Management Philosophy 1.1 Mission Statement I personally strive to provide golf course conditions that continually exceed expectations and allow the membership or golfers to receive great value for their money. 1.2 Vision Statement To exceed expectations the maintenance department must be run as efficiently with an eye on quality at all times, always valuing work of a high standard. The budget must be made with a strong priority on what the members or golfers value most, eliminating wasteful spending. Employees, from the superintendent down to the parttime seasonal workers, must have integrity, allowing workplace trust to grow, and hold themselves and their coworkers to accountable to a high standard with daytoday operations. This workplace culture, combined with tight budgeting and listening to the members, emphasizes efficiency, producing the highest quality product at the lowest possible price.
1.3 Management Philosophy Analysis 1.3.1 Focus of Philosophy The management philosophy outlined in the mission and vision statements above are designed to be plugged into any budget and create a product that has greater value than what customers will be expecting. With that, however, comes an essential need for high quality communication and an ability to understand and appreciate budget needs. The leadership team needs to understand how the money is being allocated so there can be appreciation for how far the money is being stretched to create the end product. 1.3.2 Communication When that communication is clear and budget needs for all departments are taken into consideration the next step is to make sure that the membership or golfer needs are being met. Understanding what specific desires the membership has allows the superintendent to see what the membership values and what is less important to them. This creates the opportunity to focus money and resources on what is important to the members instead of what they don’t care for, giving the golf course the impression of being better than what the members pay for as their desires are being met exactly as they explained. To create more communication from the management to the members a blog or newsletter would be created (or continued) to allow members to see exactly what their money is, and is not, going towards. 1.3.3 Workplace Culture The staff at the golf course are where the value is transferred from money into the product. If the staff do not have a high standard for themselves and their coworkers, as the vision statement outlines, the money allocated cannot be used efficiently. Taking care to hire and cultivate a staff that have these values, and have the integrity to maintain a positive workplace culture, will translate into not just a great product but an enjoyable place to work. The budget can be done to perfection, but without the right staff the execution will not reflect that. Hiring is a big focus in the above paragraph because the workplace culture should not be one of immense pressure, instead the desire to do high quality work should come from within. A workplace that people enjoy coming to every day, a workforce that people trust and do not want to let down, and creation of a wage system that rewards good work all come into play
with staff culture and support. Making sure that people are trained thoroughly and are not expected to dive into work that they may not understand, is imperative. Patience is key in these situations and other staff members, specifically the assistant/second assistant, will be relied on heavily to make sure that the new staff members follow procedures and learn not just how to efficiently produce high quality work, but also how to have have fun and enjoy the workplace. 1.3.4 Application It can be easy to write all of this down on a piece of paper, but it is another thing to put it into practice. There is a lot that goes on to create the workplace culture that is being described here. The hiring process must not be taken lightly, as people with the right attitude and reasons for working need to be employed, so the entire leadership team must be involved in the hiring of anybody in the grounds crew management team (assistants, irrigation technician, and mechanics). Raises, bonuses, and/or benefits must be available to employees who have shown that they deserve it, and staff bonding activities, such as monthly BBQ events or golf outings, are essential to creating a culture of integrity and trust within the workplace. Weekly meetings will be called between leadership positions to make sure there is constant communication, as this is the endallbeall of creating an efficient, effective highquality product.
2. Employee Etiquette 2.1 Work Schedule 2.1.1 Regular Work Week Monday to Thursday: Starting at 5:30 am ending at 1:30 pm (8 hour day) Friday: Starting at 5:30 am ending at 11:30 am in peak season (6 hour day) Overtime: Any hours over 44 for the week will be banked at an overtime rate of 1.5 (ex 3 OT hrs.= 4.5 hours off in lieu of hours worked). Banked hours are capped at 24 hours and must be taken within 60 days. 2.1.2 Weekend Shifts Saturday, Sunday & Holidays: Starting at 5:00 am ending at 9/10:00 am (4 or 5 hour shifts) 2.1.3 Staff Organization Staff will be divided into two crews, one working from Sunday to Thursday the other working from Tuesday to Saturday. Crews will consist of staff that will complete course service and set up. 2.2 Time Off 2.2.1 Two Weeks Notice As we are a summer operation and we operate very tight crew numbers, extended and unscheduled Time Off is very limited. At least two weeks notice must be given and you need to find a cover for your shift, and the person covering must be approved by the Superintendent. Two weeks notice also needs to be given if using banked hours. 2.2.2 Aeration and Tournament Preparation Special Tournament and Aeration Work will require all Staff. These dates will be posted and all staff are required to work. 2.2.3 Time Off Request Employee Leave of Absence Request Form
2.2.4 Reference Links Employment Standards in Saskatchewan Work Schedules Banked Overtime 2.2 Staff Privileges and Discounts At the discretion of the golf shop and the GM, all employees of the Turfcare Team are entitled the following privileges: 2.2.1 Green Fees Staff: Free green fees at nonpeak times. Nonpeak times are generally after 2:00 p.m. on weekends and holidays, and before 4:00 pm and after 6:30 pm weekdays. Tee times will only be available to staff during these times and can only be booked within five days of the tee time. Employee Guests: Receive half price on full rates Monday through Thursday, regardless of whether or not golf is within twilight hours. Discount rate is not available Friday through Sunday. Power Carts: Will be rented at half price. Driving range: Will be free for staff. Guests of staff will receive no discount and staff are asked to avoid sharing of range balls. Golf Club Rentals: Will be at 50% of normal rates. Pro Shop Clothing: Will be provided at a 25% discount for all employees. Restaurant Access: On working days employees get a 25% discount on all prepared foods (meals, hot dogs, etc.) from the clubhouse and the snack shack. Bottled beverages and confectionary goods are at full retail price, while coffee and fountain drinks will be free any time. Meals ordered during the workday must be consumed at the maintenance facility. These are privileges and NOT rights. Abuse of these privileges could result in a suspension (in whole or in part) of the above mentioned. You will be allowed full rights and privileges if you pay FULL price on all the above items.
2.3 Emergency Plan Procedures 2.3.1 Certified First Aid Staff Turf Care: Superintendent Assistant Superintendent Equipment Technician Golf Shop: Golf Shop Professional Clubhouse: Controller 2.3.2 Automated External Defibrillator (AED) Locations Clubhouse Lower level, outside the main office. Turf Care Facility Hallway outside mechanics bay. 2.3.3 Emergency Procedures In the event of any first aid emergency, contact nearest individual that is First Aid certified. On Course Emergency Base Radios are permanent in the Turfcare Facility and Proshop. Proshop: Channel 1 Turfcare: Channel 2 Handheld Radios Handhelds are carried by all Turfcare Staff members on the Golf Course. Radio Link must always be maintained between Grounds & Golf Shop. 2.3.4 First Aid Kits Permanent Kits: Clubhouse: Upstairs outside the office. Proshop: Entry way to Club storage.
Turfcare: Shop, near West Entrance, lower level. Portable Kits Grounds: Two portable First Aid Kits mounted on carts. Superintendent & Assistant Superintendent have portable kits on carts at all times. 2.4 Harassment Policy 2.4.1 General The Golf Club is committed to providing our members, guests and staff with a healthy, harassment free environment, where everyone is treated with respect. Sexual harassment, being discrimination on the grounds of gender, is a violation of the Alberta Human Right, Citizenship and Multiculturalism Act. This policy is intended to prevent harassment of any type, including sexual harassment, of our members, guests and employees. Country Club Management and board are committed to dealing quickly and effectively with any incident that may occur. 2.4.2 Definition of Harassment Alberta Human Rights laws define harassment as unwelcome verbal or physical conduct on the basis of race, religious beliefs, color, and place of origin, gender, mental or physical disability, ancestry, marital status, family status or source of income. The Golf Club will not tolerate verbal or physical abuse, threats, derogatory remarks, jokes, innuendo, or taunts concerning the appearance, religious beliefs, color, and place of origin, mental or physical disabilities, ancestry, marital status, family status, gender, or source of income of a member, guest, or employee. The Golf Club will not tolerate the display of pornographic, racist, or offensive signs or images; practical jokes that result in awkwardness or embarrassment, unwelcome invitations or requests whether indirect or explicit. 2.4.3 Definition of Sexual Harassment Unwanted sexual advances, unwanted requests for sexual favors, and other unwanted verbal or physical conduct of a sexual nature constitute sexual harassment including the following conditions: Submission to such conduct is made either explicitly or implicitly a term of, or a condition of, an individual’s employment; or
Submission to, or rejection of, such conduct by an individual affects that individual’s employment. Sexual harassment may include pinching, patting, rubbing or leering, “dirty” jokes, pictures or pornographic materials, comments, suggestions, innuendoes, requests or demands of a sexual nature. The behavior does not have to be intentional in order to be considered sexual harassment. 2.4.4 Employee Non Compliance Employee NonCompliance An employee’s noncompliance with The Golf Club’s Policies and Procedures will be handled in the following manner: 1st Warning Verbal The department manager notifies the employee of the violation and explains the consequences of the 2nd warning. The warning is documented in the employee’s confidential file. 2nd Warning Written The department Manager gives the employee a written warning and explains the consequences of the third warning. The warning is documented in the employee’s confidential file. 3rd Warning One day suspension (with or without pay) The department Manager gives the employee a final written warning and explains that the employee is given a 1 day suspension. Upon return to work, the employee will report to the manager and will have made a decision to follow the Policies and Procedures as laid out by The Golf Club or terminate their employment with the company with appropriate notice. 4th Warning Termination The employee’s position at The Golf Club immediately terminated.
2.5 Reporting Procedure 2.5.1 Maintenance Department Superintendent In charge of daily operations and reports to General Manager or the board. Responsibilities listed: Maintenance budget Short term/long term planning Crew management Whatever jobs are necessary (from pesticide application to raking bunkers) Assistant Superintendent Responsibilities vary and reports to the Superintendent Applies fertilizers/pesticides Works with irrigation Some office work Crew management 2nd Assistant Superintendent/Foreman Role varys and reports to the assistant and then the superintendent Does much of what the first assistant does, just with less responsibility Problem solves for nonmanagement crew members
Irrigation Technician Responsible for the irrigation system and reports to the assistant and then the superintendent. Occasionally also the second assistant Maintains and finetunes the irrigation system Will do other jobs if necessary Mechanic/Assistant Mechanic Responsible for machines and reports to the assistant then the superintendent Maintains, sets up and repairs the machines Will do other jobs if necessary Turf Technician Responsible for general turf care and reports first to second assistant, then first assistant then superintendent Mowing, verticutting, aerating, etc Problemsolves for groundskeepers Can help with fertilizer/pesticide applications Any turf jobs needed Groundskeeper Responsible for any jobs given and reports first to either of the technicians they are working with, or whichever assistant has given them the job Mowing, verticutting, bunkers, digging holes, etc Any jobs needed 2.5.2 Food and Beverage Department Food and Beverage Manager In charge of daily food operations. Reports to General Manager or the board. Responsible for: Food and beverage budget Marketing Setting the menu, ordering food/drink items. Head Chef Responsible for daily operations of the kitchen. Reports to the Food and Beverage Manager. Responsible for: Sets the menu Orders food items Occasional training Making sure enough food prep is done in the morning Bar Manager Responsible for daily operations of the bar. Reports to the Food and Beverage Manager. Making sure there is adequate amount of each item of liquor. In charge of training bartenders, waitresses and hostesses Occasionally will place a drink order
Sous Chef Reports to the Head chef. In charge of training other cooks Assist with ordering In charge of the ‘line’ 2.5.3 Pro Shop Head Pro Responsible for daily operations of the pro shop. Reports to General Manager. In charge of the Golf shop finances Responsible for ensuring that all payments are received correctly. Placing clothing orders Gives lessons Teaching Pro Reports to Head Pro. In charge of planning and giving lessons. Takes payment for lessons (and sometimes golf, clothing and accessories as well) Assistant Pro(s) Reports to Head Pro. Gives lessons Takes payment for golf, clothing and accessories. Marshall Reports to the Golf Pro. Monitors the pace of play on the course Monitors the golfer’s conduct Looks for golf balls* Back shop staff Report to the Golf Pro. Setting and picking the range Set up/clean golf carts Clean range balls Clean golfer’s clubs after their round 2.5.4 Administration General Manager Reports to ownership/membership (Board of Directors) Responsible for the the club/course’s management Hiring all other management level employees (Superintendent, Food and Beverage manager, as well as the Head Pro). Responsible for creating a long term vision Accountant Reports to the General Manager or board. In charge of payroll Janitorial Reports to the General Manager or board.
Clean the clubhouse/offices Maintains on course washrooms Marketing Reports to the General Manager or board. Advertisement/Social Media Coming up with deals to attract customers Information Technology Reports to the General Manager or board In charge of setting up and running the website Maintain/repair any computer technology Human Resources Reports to the General Manager If the course/property has enough staff they will need this resource Handles: Complaints by Staff Staff Benefits Staff Holidays/Vacation time 2.6 Staff Training Sheets 2.6.1 Purpose Staff Training sheets will be used to assist the training process, ensuring all staff are trained with proper focus and guidelines. The sheets will provide instruction and procedure on equipment operation. This reduces liability risk, as well as creates a system for proper training. 2.6.2 Policy The training sheet will be the guidelines for training of equipment. Once a staff member has been trained on a piece of equipment, they are to sign off on a training sheet. Once signed off on this sheet, they are acknowledging that they have been trained and every item on the training sheet has been addressed in the training process. If a staff member refuses to sign off on a training, they will not be permitted to operate that unit, regardless of how trained or skilled they are. This is to protect the company, the equipment, and staff. 2.7 Rainy Day Policy 2.7.1 Purpose The rainy day policy is in place to protect employees from working in unfavourable conditions and becoming unwell as a result of this. It is in place so that if the weather is too wet
and all employees are able to leave work at an agreed hour so as to avoid becoming ill due to coldness and therefore missing even more work. 2.7.2 Policy Our policy for this is that providing the course will still be open for play that day there will be no rain day. If the course is closed for the day then staff will have the options to Employee Impact: If it is simply too wet to have anyone out on the course and they aren’t even going to open it, then providing the employees have come into work, they will get their legal 2 hours pay and be allowed to leave work. It becomes too wet during afternoon jobs then employees have the option to leave or stay and carry on working. Turf Impact: If employees are going out when the ruf is saturated and driving mowers all over it then they are more likely to slide, causing the ruf to tear as well as increasing compaction within the turf profile Gear: Rain gear (owned by the club) will be made available to employees and they are strongly recommended to use them on any rainy day. 2.8 Discipline Policy 2.8.1 Purpose The purpose of the discipline policy is to create clear expectations for employees and also to allow employees the opportunity to correct any behavioural or discipline issues. The policy is also designed to give managers and supervisors a guide to dealing with disciplinary situations. 2.8.2 Policy Employee policies are in place both for the safety of staff and members, as well as to encourage professionalism and a responsible work environment for all employees and managers. Disciplinary procedures are designed to allow employees an opportunity to improve or correct unacceptable behaviour, and, if behaviour doesn’t improve, to provide managers with the tools to reprimand or terminate an employee with ample cause. Disciplinary Options Options for discipline include verbal warnings, written warnings, final written warnings, suspension, or termination. These options exist for the variation in severity of conduct, and all possible options will be assessed before an employee is terminated. Suspension and termination are reserved for instances in which an offence is quite serious or if multiple incidents have occurred and an employee has not improved his/her behaviour or conduct. Any disciplinary action should be recorded and provided to human resources for legal purposes.
2.9 Tool Cleaning and Replacement 2.9.1 Purpose The purpose of this policy is to hold the employees borrowing tools accountable for any broken/lost tools. Tools used by the mechanic are primarily their personals, and therefore borrowing tools must be recorded for the sake of the mechanics ability to work. 2.9.2 Policy Prior to borrowing a tool for use, make sure the mechanic is aware to avoid any frustrations in the off chance the tool is needed by someone else and searching aimlessly for it. After use of any tool wipe it down and clean it appropriately. If applicable return it to original setting. (e,g torque wrench) Always return the tool after cleaning to the proper location it was obtained from. If the tool seems damaged and or is just not functioning properly bring it to the attention of the mechanic. If a staff member borrows a tool from the shop and it becomes lost they may lose ability to borrow again. This is opposed to ALL staff losing the ability to borrow tools. Rather than have one person ruin the borrowing privileges, it will be dealt with individually. 2.10 Golfer’s Distraction All employees should be aware of their surroundings and the golfers playing on the hole they are working on. When working in or around golfers, be courteous and polite, do not be a distraction. This ensures your safety and that the golfer’s can continue their play without slowing down the pace. 2.10.1 Machine Distractions When operating loud machinery/equipment; ensure you take notice of the golfers shooting and turn off machinery/equipment to avoid distracting them and for your safety. When Golfers Are: Teeing off: Make sure you are out of the way and not in their view while they tee off, wave to them and take cover to ensure they acknowledge you are there. Putting: Turn off all equipment/machinery and wait for them to finish. Hitting from the fairway/rough: Ensure you are aware of them and if you are working near them, wave to them and take cover to ensure they acknowledge you are aware. Unlike the tee or greens areas, you may just need to idle down the equipment rather than shutting off the equipment/machinery, use your discretion.
2.10.2 Clubhouse Area When working around the clubhouse (trimming, mowing etc) ensure you keep an eye out for members around the area so you do not hit them with flying debris. If you see a catered event or a large group of members out on the patio, mention it to your supervisor and they may delay the job till the next day. 2.10.3 Purpose All golfers are different, even if they say to carry on with your duties, politely respond that our course policy is for you to wait for them to shoot. This is for the safety of you the employee as well as being less of a distraction to the golf. 2.11 Weather Policy All employees are expected to work in various weather conditions in a safe and effective manner. When work cannot be completed safely and at a high quality, tasks will change to create productive alternatives given the weather. 2.11.1 Morning Weather Delays Involving Staff Staying Home: It is the decision of the superintendent to make a decision about whether to bring in staff or not at least 45 minutes before the staff arrives. Snow, frost and rain are the conditions that will influence the decision. This will give employees enough time to make it to work if work is still on and can keep staff home when they are not required. In the case of a longer travel time, alternatives will be made between the superintendent and the employee. It is the responsibility of the employee to give the proper contact information and be available during the time that a decision would be made. If an employee comes in when they were not suppose to they will be given an option to go home no pay or a 3 hour job then sent home. The management will have a list of common indoor jobs(Clean staff building, tool shed, carts) 2.11.2 Working in Various Weather Conditions The two main weather conditions that will be dealt with in this policy is rain and heat. The objective of the maintenance department for both conditions will be provide a safe and effective work environment during both conditions. Working in the Rain All employees are expected to work outdoors during rain. They are responsible for having rain apparel with them throughout the day when rain is a threat. Lockers will be provided to keep rain apparel at the course overnight and during non rain periods, but NO employee should have to return to the shop in the middle of shift to pick up rain gear.
As a part of equipment training it will be shown to the employee how to recognize unsafe conditions and ineffective conditions. During rainy work days it will be the responsibility of both superintendent and employee to communication the current conditions and determine if work should continue. If the conditions require a stop in work, all employees will return to the shop and the following options will be given: Finish the day with productive tasks in the climate Go home early Working in the Heat During the summer heat stroke is a big issue amongst staff. Staff are encouraged to bring water with them on jobs, wear hats, and apply sunscreen. Sunscreen is provided in the staff room and should be applied in the morning and after lunch. It is important to note that all jobs all affected by heat, not just the physical demanding jobs. If staff is feeling ill due to dehydration or heat stroke they should notify the superintendent immediately and return to the maintenance shop. They can take a small break indoors and be given the following options: Be given an indoor task for the remainder of the day if they are good to work Go home early to rest 2.12 Refueling 2.12.1 Precautions Make sure diesel and gas do not get mixed up and put in the wrong machine. Make sure no one's smoking while refueling a machine or near the pumps when in use. This could lead to a fire. Make sure you do not leave the pump on and walk away to prevent over spills on the mowers. Make sure you put gas cap back on mower to prevent spills on the course that can lead to grass dying. 2.12.2 Recordkeeping After each time you refuel a machine write it down in the logbook so we can keep track of where the fuel is going. 2.12.3 Personal Use No fuel is for personal use for staff vehicles unless the situation is discussed with the management first. 2.13 Cell phone
All employees are permitted to use mobile devices on the course for work and emergency purposes only. We stress the need for safety and set our policies around it. Failure to comply with these policies will result in loss of privileges. 2.13.1 Policy Our policy on the use of cellphones on the course is that they are allowed, but to be utilized for work purposes only. Communication between employees and leaders is key because you will save time in driving around looking for people on the course rather than just calling them to ask a question or to find them. 2.13.2 Regulations Cell phones are not to be used for recreation activities or social media. Music will be allowed to be used, but only one headphone in so you can still hear any problems with machine or hazards that may be around you We allow cellphones to be used because of emergencies (Family, Self or Golf Course related) Music is allowed to help keep a good work day going, riding a mower with music for 8 hours is alot less boring then just listening to the engine. Music also helps to drown out engine noise (hearing issues) Staff members abusing this policy will be given 3 warnings, after the third warning they will not be allowed to bring the phone on the course until they have been deemed to have learned lesson. 2.14 Drugs and Alcohol 2.14.1 Policies Come to work sober and ready to work. Do not bring alcohol or drugs to work to store it in your locker or car. Do not drink or use illegal substances when you are on your own time and not on the worksite. Do not do drugs before work so you are able to function properly for the tasks you get at work each day. If you show up to work drunk or high on drugs, you are considered a safety concern and will be sent home with no pay. 2.14.2 Zero Tolerance If this becomes an issue on a day to day basis, termination will be enforced. We have a zero tolerance for employees on drugs or alcohol. 2.15 Safety Boots/Hats
2.15.1 Policy All of the employees should wear steel toe footwear, they can wear steel toe shoes, boots, and cutoff boots as long as there not rough on the bottom of the footwear causing marks on the greens. Wear safety hard hats when operating heavy equipment or where there is a possible fret of something possibly like a falling object that could hit your head. 2.15.2 Reasoning Reasons why they should be wearing steel toe footwear is there is possible chances for stuff to fall on their feet. The biggest reasons is you want all of your employees to be ready for anything, so when you ask guy that's been sitting on a mower and you tell him to change pins he will not have to stop to look around for his shoes. He will be ready right away saving on your time management. Reasons for wearing hard hats is to protect you from falling objects that are a possible high risk of getting an injury from maybe a dead tree that has fallen, you go to grab the dead tree and it possible falls on your head. This could be prevented from wearing a hard hat. 2.16 Lunch Break/Breaks 2.16.1 Policy All employees are entitled to a 30 minute paid lunch break, as well as a 15 minute coffee break. The coffee break will be taken after morning chores and the 30 minute lunch break will be taken within the final 2 hours at the end of the day. The goal of this is to encourage staff to spend time together by taking breaks at the same time as each other. While the lunch break is late in the day it is a lot closer to actual lunch time, allowing employees to maintain a regular meal schedule throughout the day. This also avoids the crew’s susceptibility to slow down their work after eating a meal, which is especially common on a hot summer’s day. The need to get nutrition is not to be underestimated, however, as the crew are strongly encouraged to eat snacks not just at break but throughout the day as they work. 2.16.2 Reasoning Starting jobs so early in the morning gives us a good opportunity to stay in front of golfers, this allows us to work faster without any inconvenience like having to wait for golfers, also, golfers will appreciate being able to play without being disturbed by maintenance workers. The early mornings can be the best and most efficient time to get work done and we don’t want people taking their breaks during this time and missing the opportunity to stay in front of golfers.
2.17 Equipment Washing 2.17.1 Policy Procedure: After using equipment, it needs to be washed off in a designated area; such as a wash pad. All parts of the equipment should be watered down in order to remove grass clippings or debris. The radiator should also be checked and either washed or blown in order to remove debris. Checklist: A general list for equipment parts to wash down is: Mower Buckets Seat Cutting Units (Blades/Reels) Tires Radiator Cleaning Area: When approaching the wash pad, make sure that you come to a stop in the center of the pad. This is to make sure that all clippings/debris will fall onto the pad and then drain into a collection basin. Time: If multiple workers are approaching the pad, take turns washing equipment down. Do not keep others waiting for you; wash down the equipment and then proceed to filling it up with fuel or parking the equipment in its proper place. Tidiness: Equipment is put away after it is done being used. If it is finished with earlier in the day, then the piece of equipment can be left outside the shop to dry before being put away. Depending on the wash pad/station and where it is draining too, it should be emptied or cleaned out every so often in order to avoid clogging and any smell that is created from old clippings. 2.17.2 Reasoning The reasoning for this policy is to make wash pad use more efficient and to make sure that equipment is being completely cleaned off before being put away in the shop. 2.18 Uniform On the Course 2.18.1 Policy Employees and their guests are expected to maintain an acceptable standard of dress at all times on the golf course, driving range, and at the clubhouse. Dress Code: Coveralls are provided to all employees by the club. Flat soled CSA approved safety shoes or boots.
Clothing with offensive statements or pictures are not permitted. Shorts must be tailored with a midthigh length. No denim (includes jeans, jackets, or Tshirts). Tank tops, halter tops, spaghetti strap, “wife beaters” are not permitted. 2.18.2 Examples Acceptable Sleeveless Shirt: Not Acceptable: 2.18.3 Reasoning That employee is representing the club, which has a certain standard; by wearing jeans that employee is disregarding those standards and the reputation of the club. Members also enjoy showing their course off to guests they bring, and seeing maintenance in unprofessional attire can detract from course.
2.19 Uniform Off the Course 2.19.1 Policy Employees and their guests are expected to leave their coveralls at work, as these garments are work wear only. 2.19.2 Reasoning Wearing work clothing while participating in an unrelated personal activity can reflect poorly on the course and it’s reputation. 2.20 Member interaction and reporting Since golfers expectations of what they experience on the golf course varies so much we ask that our employees try to keep interaction with members to a minimum unless approached by the member. Some golfers take their game extremely serious and don’t want any distractions so this is why we ask our employees to try to keep interaction to a friendly greet. Ex. Wave, head nod, smile, etc. While other golfers enjoy golf for the social aspect of the game. This is why we strongly encourage interaction with the members who initiate it. All we ask is that the employee does not go into specifics about anything to do with the golf course that they are not 100% on. Also keep in mind pace of play when socializing with the members on the course. 2.20.1 Club Policies Don’t initiate interaction This can annoy some members and slow down pace of play. We encourage interaction with members who initiate. Keep in mind pace of play when interaction occurs on the course. Don’t go into specifics Unless you are 100% sure of what you are talking about we ask that you don’t go into specifics on golf course information or the cultural practices being performed on the course. Treat members with respect When engaging with members always treat the members with the utmost respect. Even if an employee disagrees with a member's comment we ask that they do not engage in an argument. If any comments made by members are taken as offensive or made the employee uncomfortable in any way we ask that they make managment known of the situation immediately. 2.20.2 Reason For The Policy The reason for the policy is to ensure that all members are able to enjoy the game in the fashion they desire. This policy allows for the serious golfers to enjoy the game they want while
also catering to the more social golfer. This policy also helps avoid any confusion with the members and lowers the risk of the course and employee looking bad. 2.20.3 Enforcement These policies will be enforced by having a warning system. This system will be enforced through member complaints, discussion with other employees and through what management sees on the course. 1st incident Verbal warning. Employee is made aware of the incident and what should/should not have happened. 2nd incident Written warning stating the incident and what should’ve happened. This will be signed by management and the employee. 3rd incident Possible Suspension or written warning depending on previous incidents. 4th incident Suspension or termination 2.21 Course travel/transport routes The maintenance crew traveling and working around the course can be a nuisance for the golfers. During times of play equipment noise and traffic will be kept to a minimum by taking maintenance routes. In the morning the maintenance staff have the right of way, because they are performing essential tasks with regards to preparing the course for play. Members and guests are asked to allow staff to finish their task before playing the hole. In the afternoon, golfers have the right of way over maintenance staff. Maintenance staff will be instructed to give members and guests the same courtesy they were given in the morning to avoid causing unreasonable delays on the course. The cooperation of members and maintenance staff is required for the club to maintain the highest possible standard. 2.21.1 Club Policies Morning Right of Way: When completing the morning jobs maintenance staff are given the right of way to let them get ahead of the members and guests. To avoid having unreasonable delays for members and guests maintenance staff will have right of way until 8AM on the front 9 and 10AM on the back 9. All work being completed in the morning will be completed starting on hole 1 proceeding forwards to hole 18. Afternoon Right of Way: After 8AM on the front 9 and 10AM on the back 9 members and guests will be given right of way. When a group is within 150 yards maintenance staff will be instructed to move to the side of the hole, idle their machine down, and wait for the group to pass. Once the group has passed the maintenance staff are able to resume their work if in their opinion they will not disturb the group by doing so. The majority of the work being completed in the afternoon will be done starting on hole 18 and proceeding backwards to hole 1.
Driving Etiquette: When operating any piece of equipment all maintenance staff must drive in a responsible manner. Staff must use extreme caution when driving the course backwards to avoid collisions with members, guests, and other staff. The best way to avoid collisions is to slow down when going up or down hills or around blind corners. Anyone operating a piece of equipment must have a valid driver's license on file. Maintenance routes: Maintenance staff will use the maintenance routes where possible when driving around the course. This is done to limit the number of groups bothered by staff operations, and to increase the productivity of the maintenance staff. Maintenance routes should always be used when driving long distances on the course. If you are unsure of the maintenance routes talk to your supervisor for clarification. Direction of Travel: The direction of travel in the morning will be forwards starting on hole 1. In the afternoon the direction of travel will be backwards starting on 18. This is done to ensure staff are not following the same group around the course all day. Unless instructed otherwise by a supervisor these directions of travel should be followed daily. Complaints: Members and guests may complain about a staff member or the course by contacting the General Manager. All complaints will be handled and investigated by the General Manager and Superintendent. If a member or guest are complaining regularly, but their complaints are found to not carry any weight may be sent a warning letter or given a suspension by the club. 2.21.2 Reason for the Policy This policy is in place to ensure essential work can be completed in a timely fashion on the course, and to ensure there are no unreasonable delays to the pace of play for members and guests. Our staff and our membership need to work together to ensure we are producing the best possible product without sacrificing the pace of play. 2.21.3 Enforcement These policies will be enforced through complaint investigations completed by the General Manager and Superintendent. If they conclude there has been a contravention of one of the policies the following will apply. ● 1st time Employee will be informed of the complaint and investigation ● 2nd time Verbal Warning ● 3rd time Written Warning ● 4th or more Possible Suspension
2.22 Work Ethic – Keeping busy The objective of the golf club management is to employ personnel who demonstrate a positive work ethic. Professionalism and honesty demonstrates this, and translates to a more enjoyable working environment for all employees and management in the maintenance department. Golf maintenance is a highly visible and demanding area within the operations of the golf club. Executive, members and other staff need to be convinced that your are doing what is expected of you. Staff will be required to “keep busy” while on shift. The duties designated by the management require that the employee work their full shift. A solid work ethic is directly related to this! 2.22.1 Club Policies Maintaining a positive work ethic:: All employees are required to demonstrate a positive work ethic while on shift at the club. Negative or detrimental demeanour or behaviour will not be tolerated and can be cause for immediate dismissal. Ex While working within a team setting, disrupting productivity with constant negative comments or efforts that make others around you feel uncomfortable or unsafe. Lateness: All employee are required to be punched in and ready to work when their shift starts. Ex If your shift starts at 6:00AM, you are required to start at 6:00AM and not arrive at 6:00AM and take 10 minutes to prepare for your morning duties. This creates delays in course morning setup and does not promote a positive work ethic within the maintenance team. Team contribution: All employees are required to demonstrate a positive work ethic when working with fellow team members. Some duties require more than one employee and your productive contribution within the setting is mandatory. General working attitude: The Golf Club encourages a positive work ethic from all their employees by providing a safe and positive environment for you to succeed. It is the responsibility of the individual to provide “Best Effort” while being employed at the club. Finishing Jobs Early (Keeping Busy): From time to time some duties will see the employee finished “Early” or before the assigned daily finishing time. All employees that have finished their duties and have come back to the shop area are to “Clean shop area” i.e (Lunch room, meeting area, organize tool sheds) until their shift is complete. Ex: Seed a Divot crew finished all the tee boxes early and has 25 minutes remaining on their shift after their tools have been put away. By cleaning the shop area, a positive work ethic has translated to a clean shop for the whole crew to enjoy , which hopefully rubs off on the next crew member. Creating a positive environment.
Constant communication between Superintendents and their staff has a large impact as to how either the work ethics are encouraged or how they can be improved. ● Set out firm conditions in the interview process ● Relate actual job requirements ● Guage attitude of potential employees in the interview process ● Enforce positive work habits through praise and suggestion ● Consequences as a result of not conforming to the club policies 2.22.2 Reason for the Policy This policy was put in place to relate the importance of employees having a good attitude and positive work ethic. Negative attitudes and negative work ethics create tension amongst crew members and an environment where duties are not performed to the standards that have been set out in the Mission Statement of the facility. 2.22.3 Enforcement of policies These policies will be enforced through complaint investigations completed by the Superintendent and General Manager. If they conclude there has been a contravention of one of the policies the following will apply. ● 1st time Employee will be informed of the complaint and investigation ● 2nd time Verbal Warning ● 3rd time Written Warning ● 4th or more Possible Suspension or termination of employment 2.23 Positive Crew Behavior Creating a positive and encouraging workplace culture is of utmost importance in creating a space that encourages positive crew behavior. If certain staff members are made to feel inferior or unimportant and distinctly incompatible groups emerge within the workplace, then there is a good chance that positive crew behavior will be reduced. 2.23.1 Club Policies There are quite a few ways to explain how to achieve positive crew behavior and these directly coincide with opposite negatives that need to be avoided. The employees of the golf course are representatives and should keep that in mind anytime at work, or in any situation where there would be association with the course as an organization. Our club policies intend to direct managers and employees on what is and isn’t conducive to positive behavior as well as, simply enough, what kind of behavior is expected of our employees. Attitude: The focus of the day is to accomplish tasks that improve the golf course. Take pride in doing that extremely well. Poor work is not something to be proud of, regardless of how
quickly the job was “finished”. Great work, on the other hand, is something to hang your hat on and worthy of respect from other employees. Respect: Respect should be shown to the golf course property, customers, vendors, and fellow employees. Treat these things as if they were your most prized possessions and relationships. The golf course property, ranges from the land, to the machines, to the glasses in the restaurant. These things essentially provides jobs for every employee. Please show the golf course property the respect it deserves. Customers come to the golf course for recreation and enjoyment. Do not be dismissive, rude, unkind, or unhelpful with them. Without customers there would be no business and great customer service is absolutely essential to creating an environment that people want to be in. Creating an enjoyable environment for golfers and restaurantgoers will bring them back time and time again. This is how we make money as a business, so please show our customers respect. Vendors, whether that is for the restaurant, golf shop or maintenance departments, will view everyone they interact with as a representative of the organization. They are essential to do business as they provide products for us to create an experience that our customers can enjoy. Please show them respect as having good relationships with vendors is an important part of running a high quality business. People are employed to do a good job and if they are not doing a good job, then showing them disrespect does not encourage them to all of a sudden begin doing a good job. It creates unnecessary conflict and promotes discord. Instead of berating somebody who does a job poorly, talk to them about what happened and treat them as an equal who made a mistake. This creates a positive culture and increases trust between individuals in the workplace as the focus is simply on working together to create as great a product as possible. Trust: Be trustworthy. Have integrity. Own up to your mistakes, and appreciate good work done by other people. Without trust the workplace falls apart and is no longer effective. Feel confident in leaning on coworkers and give them reason to trust your work as well. Language: Professional language should be used as much as possible, being especially mindful of the representation of the course. Around golfers, please refrain from foul language and within the organization please stay positive and encouraging with other employees. Using positive and encouraging language around other employees reduces the feeling of conflict and instead fosters positivity.
Mistakes: They happen to all of us. None of us is perfect and thus we will eventually make mistakes. First of all, do not berate yourself. Second of all, be kind to those around you who have made mistakes as nobody is immune to accidents. 2.23.2 Reason for the Policy These policies are in place to ensure that the workplace is an enjoyable place for people to not just golf and do business, but be employed as well. Our staff needs to work together to ensure we are producing the best possible product while being respectful, encouraging, kind and understanding when things do not go as planned. 2.23.3 Enforcement These policies will be enforced through first simple discussion with other employees, moving up the hierarchy in the case of noncompliance. For larger issues, such as an employee using foul language to insult a guest, complaints will be taken and investigations completed by the General Manager and Superintendent. If they conclude there has been a contravention of one of the policies the following will apply. ● 1st time Employee will be informed of the complaint and there will be a verbal warning ● 2nd time Written Warning ● 3rd or 4th Possible Suspension (if there is a 3rd warning without suspension, the 4th will result in suspension).
3. Course Maintenance Core Standards The core standards set out in this document will help define how the golf course will be maintained. The standards will also become our benchmark for our facility and aligns with the mission statement set out by the course management. It should be noticed that these standards are a starting point and can be changed over time as the membership desires. 3.1 Putting Greens 3.1.1 Objectives ● To maintain a smooth and uniform surface with a mediumfast speed for putting (mediumfast defined as a minimum of 9 on the Stimpmeter during the growing ) Wednesday through Sunday (Tuesdays excluded due to aggressive agronomic practices, ie: verticutting and topdressing, on Mondays) ● To develop minimum thatch and grain on all putting surfaces ● To maintain a basic agronomic program for all putting greens to include aeration, soil fertility, drainage, pest control, and traffic wear strategies ● To provide adequate sunlight, air circulation and soil moisture content for consistent growth ● To maintain a high density and weedfree turf stand around all putting greens 3.1.2 Maintenance Standards ● Mowing with TriPlex greens mowers 46 times/week during the growing season ● Rolling putting greens 24 times/week during the growing season to achieve extra speed and to enhance surface smoothness; extra rolling for tournaments as deemed necessary ● Daily monitoring of the root zone to determine exact water needs of each green, to maintain the greens as consistently dry as possible without affecting turf’s health. Hand watering will at times be an integral part of daily greens water management ● Light topdressing weekly during the growing season
● Solid tine venting and Hydrojet aeration as needed during summer stress period ● Core aeration will be accomplished twice annually ● Vertical mowing or grooming weekly in the high growth season, to prevent grain ● Greens will be cut at a height of .120” .165” depending on weather conditions and time of year ● Cups to be cut daily during the growing season 3.1.3 Limiting Factors ● Weather conditions will alter strategies for the longterm survival of the turf ● Agronomic factors such as turf health, fertilization, topdressing and aerification will temporarily affect green speed 3.1.4 Labour Estimate Mow: Triplex Mow: 1 employee @ 4.5 hours, 4 days a week Roll: 2 employees @ 3.5 hours, 3 days a week Course Setup/Monitoring: 1 employee @ 5 hours (includes tee maintenance), 7 days a week 3.2 Tees 3.2.1 Objectives ● To produce a teeing area of adequate size and alignment with a level and firm surface suitable for golfers ● To maintain a dense and weedfree playing surface ● To maintain a height of cut of .450” during the growing season (.750” when dormant) ● To develop a basic agronomic program for all tees to include aeration (Spring), soil fertility, drainage, pest control, and traffic wear strategies ● To develop a sound agronomic program of fertility and weed control of the tee surrounds
● To provide adequate sunlight to all teeing areas through selective pruning and harvesting of trees ● To provide uniform irrigation coverage to the teeing areas ● Maintain all tee benches, yardage plates, trash receptacles and divot sand stations so as to provide a neat, trim appearance ● Develop a golf cart traffic pattern to minimize damage to turf near teeing areas 3.2.2 Maintenance Standards ● Overseeding of grass tee areas when needed ● Topdress tees annually with extra attention to the Par 3 tees and any other tees with iron play ● Weekly monitoring and divot repair to Par 3 tees ● Conventional core aeration annually ● Mow 34 times weekly (.450” in season; .750” during cold weather) ● Divot repair as needed 3.2.3 Limiting Factors ● Weather conditions will alter strategies for the longterm survival of the turf 3.2.4 Labour Estimate Triplex Mow: 1 employee @ 3 hours, 1 time a week Walk Mow: 3 employees @ 3 hours, 3 times a week 3.3 Green Surrounds and Collars 3.3.1 Objectives ● To produce a fine, uniform, and dense turf maintained at standard fairway mowing heights of between .350 .375” in season, moving to .750” in Fall
● Develop a sound agronomic program for fertility, aeration, water management and weed control ● Implementation of traffic control rules to protect the turf 3.3.2 Maintenance Standards ● Use growth regulators in the summer to enhance turf quality, reduce mowing, and clipping yields ● Annual pre and post emergent treatments for winter and summer annuals ● Mowing three times weekly for playability with triplex greens mowers; additional mowing for tournament play ● Vertical mowing as needed to prevent grain ● Topdressing 35 times annually as conditions and the schedule allow ● Experiment with walkmowing, verticutting and topdressing the approaches and green surrounds in 2013 as equipment and manpower allows to provide a firmer approach 3.3.3 Limiting Factors ● Wet conditions and periods of slow growth 3.3.4 Labour Estimate Collars/Approaches 1 employee @ 3 hours, 3 times a week Rough Surrounds 1 employee @ 4 hours, 3 times a week 3.4 Fairways 3.4.1 Objectives ● To produce uniform, and dense turf maintained at standard fairway mowing heights of .400” in season, moving to .550” in Fall
● Develop a sound agronomic program for fertility, aeration, water management and weed control ● Implementation of traffic control rules to protect the turf 3.4.2 Maintenance Standards ● Refrain from the use of golf carts on fairways at any time when the surface is soft; carts on paths will be a staff decision ● No over seeding of turf ● Mowing four times weekly (Tuesday, Thursday, Saturday, Sunday) for playability with 5plex units; additional mowing for tournament play ● Topdressing 3 times annually ● Targettopdress perennially wet areas ● During Fall utilize pullbehind and hand blowers to clean fairways and mulch leaf debris with deck mowers 3.4.3 Limiting Factors ● Wet conditions ● Periods of slow growth 3.4.4 Labour Estimate 2 employees @ 5 hours, 4 times a week 3.5 Rough / Wooded Areas / Natural Areas 3.5.1 Objectives ● To maintain a rough at a height of 2.00” – 2.50” so the golfers can easily find the golf ball and not slow play ● To maintain a firm and dry surface ● To limit root impediments by selective harvesting of problem trees
● To maintain the Turf with few weeds and uniform height of cut ● To promote the use of fescue in naturalized areas as directed by the Architect and approved by the Golf Committee (naturalized area herein defined as an area, often shaded, with little to no grooming; material height and density not maintained) ● Note: these areas are ‘OFF LIMITS” to cart traffic. 3.5.2 Maintenance Standards ● Weekly mowing to keep the rough at the proper height and density ● Biweekly mowing during periods of high rate of growth ● Additional fertilizer and aeration for those areas that receive extra wear from golf carts and maintenance equipment ● Spring pre emerge application to reduce winter and summer annual weed growth ● Periodic treatments with Roundup to the mulch areas to reduce weed growth ● Edge cart paths monthly during the growing season 3.5.3 Limiting Factors ● Extreme weather conditions which affect growth ● Availability of equipment 3.5.4 Labour Estimate 2 employees @ 8 hours, 3 days a week 3.6 Bunkers 3.6.1 Objectives ● To maintain hazards that will create interest and make the exacting shots to the target areas without modifying the game or unduly penalizing the player ● Bunkers should have the consistency in texture and firmness of bunker sand for playability
3.6.2 Maintenance Standards ● Bunkers should have the consistency in texture an ● In season: rake all bunkers 3 times per week (Saturday, Sunday and at least one other day) and daily during major tournaments; rake other bunkers as needed ● Keep a good edge on bunkers by closely monitoring the raking process ● Edge bunkers every 23 weeks during the growing season to maintain edges according to original design ● Bimonthly monitoring of sand depth ● Ongoing replenishment of bunker sand as needed 3.6.3 Limiting Factors ● Weather 3.6.4 Labour Estimate 4 employees @ 4 hours, 5 days a week 3.7 Practice Complex 3.7.1 Objectives ● To maintain a turf area representative of a fairway quality turf ● Maintain entire practice area in a neat and tidy appearance 3.7.2 Maintenance Standards ● Rake bunkers daily ● Regular hand filling of divots during growing season ● Aerate annually in Spring ● Mow 23 times per week at .450” during the growing season ● Fertilize as needed ● Topdress as practical
● Fill water station daily ● Move ropes daily to control usage and location of hitting area ● Overseed tee boxes and short game area in fall 3.7.3 Limiting Factors ● Weather conditions will alter strategies for the longterm survival of the turf 3.7.4 Labour Estimate 1 employee @ 4 hours, 3 times a week 3.8 Golf Course and Clubhouse Landscape 3.8.1 Objectives ● To maintain all golf course landscape beds in a well maintained fashion for plant survival with design enhancing the quality of the golf courses ● To enhance the grounds with the addition of landscape material and supporting equipment (irrigation, etc.) 3.8.2 Maintenance Standards ● Irrigate as needed for plant survival ● Mulch 2 times per year ● Remove and or replace damaged material as needed ● Fertilize yearly ● Preemergent herbicide yearly ● Keep beds neat and weed free; spray RoundUp as needed 3.8.3 Labour Estimate 2 employees @ 4 hours, 3 times a week
3.9 Machine Maintenance 3.9.1 Objectives ● To set machines up in an effective and costefficient way ● Maintain equipment to a high performance standard 3.9.2 Maintenance Standards ● Sharpen reels/bedknife as needed ● Check fuel/oil on a daily basis ● Check other fluids (hydraulic fluid, brake fluid, etc) weekly ● Check H.O.C daily 3.9.3 Labour Estimate 2 Mechanics @ 8 hours a day, 5 days a week 3.10 Summary The staff will be held to high standards with their jobs, and when working with others they should keep each other accountable to create a high quality product. The labour estimates here can be changed over time to finetune the system as a response to inefficiencies as they show themselves. The pie chart below takes into consideration the labour hours of each job and demonstrates how much time will be spent on each job:
3.11 Labour Estimate Charts The following chart was calculated in hours per week (hrs/wk) and turned into percentages. One thing to note regarding the numbers used in the pie chart are that, with different ways to do the same task, such as walk mowing tees with three people and triplexing with just one, a compromise of the hours were taken based on the relative occurrences of each. In the given example of tee mowing, three people at three hours is nine hours of total labour but a single person triplex mowing tees is only three total hours. Seeing that tees are walkmowed three times a week and triplex mowed once a week the weighted number used is seven and a half labour hours. The formula to weight this for tee mowing is: [(9 hrs * 3 days) + 3 hrs] / 4 total days This number would then be divided by seven to get the average hours per day this task is done. Here is a more indepth chart outlining the costs as well as the time breakdown demonstrated in the pie chart. Job Time Estimate Labour Cost Per Percentage (hrs/week) Week ($20/hr) Breakdown Course Setup 35 $700.00 9% Putting Greens 33 $660.00 9% Tees 17 $340.00 4% Collars/Approaches 9 $180.00 2%
Green Surrounds 9 $180.00 2% Fairways 40 $800.00 11% Rough/Natural Areas 48 $960.00 13% Bunkers 80 $1,600.00 21% Practice Complex 12 $240.00 Landscaping 16 $320.00 3% Machine Maintenance 80 $1,600.00 4% 21% Total/Week: 379 $7,580.00 Total/Season: 9854 $197,080.00
4. Best Management Practices 4.1 Mowing Greens Greens are arguably the most important area on a golf course, and are often prioritized when it comes to maintenance. Regular mowing keeps the turf at a desired putting height, maintains a consistent greenspeed, provides an aesthetic quality through mow patterns, and creates ideal playing conditions by ensuring all greens have uniform surfaces. 4.1.1 Checks Equipment Check Before starting the greens mowing equipment, a visually inspection of the reel and bedknife should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous mowing or transportation of the unit. Fuel level should also be checked. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning reels make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving before approaching the reels. Green Check When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before mowing begins. 4.1.2 Safety General Use Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol as these can impair personal function/coordination. If you are on prescription drugs/medication, consult with your doctor beforehand. Suitable ear protection and hard hat should also be worn at all times. Mowing When mowing is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. Transportation When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the height of cut and/or damage the equipment. Refueling When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used.
Hazard Assessment of a Toro Greensmaster 3150Q 4.1.3 Direction Greens will be mowed in four different directions to prevent grain from being burnt in. The cleanup pass will alternate from clockwise to counterclockwise. MONDAY/FRIDAY WEDNESDAY/2ND CUT TUESDAY/SATURDAY THURSDAY/SUNDAY Direction of mowing is subject to change due to unpredictable circumstances (adverse weather, tournament specifications, schedule or time restrictions). 4.1.4 Buckets Empty buckets once they are ¾ full. Buckets should be emptied in nonplayable rough. Swing buckets to disperse grass as evenly as possible across the nonplayable area. If sand is present on the green (from topdressing in days prior), dump after every green.
4.1.5 Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. If two greens mower go out, leap frog to stay ahead of golfers. Tournaments may require a crossover route, which will be specified tournament mornings. 4.1.6 Mowing 1. Walk around the machine and inspect it for damage 2. Check oil/gas 3. Drive the machine to the green that you are mowing 4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green 5. Mow the green in the proper direction, making sure to overlap on each pass by a few inches 6. Turn the machine off and replace the flag 7. Drive to the next green 8. Follow steps 3 to 7 for all of the greens 4.1.7 After Mowing Once you have completed your mowing route and have dumped your buckets in an appropriate place, drive back to the wash bay and use the pressure washer to wash your machine. Lastly, fill it up with gas, and park it, ensuring the parking brake is on and the key is removed. 4.1.8 Double Cut Each green is mowed twice on the morning of tournament days and an optional double cut can be done for men’s night. The first and second mower must mow in different directions for an optimum cut (refer to the mowing direction section on this manual). While the green is cut twice, only a single clean up pass is required. When mowing one after another, the first mow does NOT do a clean up pass, while the mower completes the single clean up pass. For verticutting you will mow in the same direction as the verticutting triplex went. 4.1.9 Miscellaneous Dew Whip In the event greens are not mown in the morning, employees will go out with dew whip and placing the whip on the green, thrash it back and forth to clear dew from the green surface. Ridding the moisture on the green will help prevent disease from forming on the green, and ensure members do not get wet feet.
Ballmarks As a miscellaneous task, to be completed when an employee finishes their assigned tasks early, employees can take a divot tool to fix ball marks on greens. The employee will work from #18 backwards, and wait until the golfers have completed putting before stepping on the green. They will get off when golfers are ready to shoot for the green from the fairway. Employees will always be aware of where golfers are and when they are hitting. Employees will always wear hardhats. Blowing Leaves/Branches In the event of a windstorm that brings down branches, or during the months of September and October when leaves fall, greens will need to be backpack blown free of leaves/debris before the greens mowers begin mowing. Two employees will take backpacks out and blow greens ahead of the greens mower, making sure not to blow leaves into bunkers or onto cart paths. Getting rid of standing water Use a squeegee to get rid of the water, or the water can wreck the bearings in the reel. Push the water with the squeegee to the lowest spot until you get rid of most of the water. Then you will be able to cut the green. 4.2 Rolling Rolling greens improves playing conditions by increasing green speed as well as creating smooth, uniform playing conditions. Rolling is a necessary cultural practice in cases where fertilizers/chemicals have been applied or topdressing sand has been spread, and said fertilizers/chemicals or sand would be removed by mowing. 4.2.1 Checks Equipment Check Before starting the roller equipment, a visually inspection of the machine should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous use or transportation of the unit. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning the unit make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving. Green Check When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before rolling begins. 4.2.2 Safety General Use Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol
as these can impair personal function/coordination. If you are on prescription drugs/medication, consult with your doctor beforehand. Suitable ear protection should also be worn at all times. Rolling When rolling is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. Transportation When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the rollers and/or damage the equipment. Refueling When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used. 4.2.3 Direction WEDNESDAY/2ND CUT MONDAY/FRIDAYTUESDAY/SATURDAY THURSDAY/SUNDAY
4.2.4 Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. 4.2.5 Rolling 1. Walk around the machine and inspect it for damage 2. Check oil/gas 3. Drive the machine to the green that you want to roll 4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green 5. Roll the green in the proper direction 6. Turn the machine off and replace the flag 7. Drive to the next green 8. Follow steps 3 to 7 for all of the greens 4.2.6 After Rolling Once you have completed your route drive back to the shop and fill your equipment up with gas, and park it, ensuring the parking brake is on and the key is removed. 4.2.6 Mowing or Rolling in Golfers In the event you are mowing/rolling greens in golfers, proper etiquette must be followed as to interrupt play, and speed of play, as little as possible for members. When intentionally mowing/rolling in play, two greens masters must go out together and split the green half and half. No clean up cut is done. If golfers are on the green, pull your machine to the side of the green and disengage the engine while waiting for them to putt out. Once they have picked up their balls and left the putting surface, you can begin mowing/rolling. If golfers are ready to hit a shot that will likely land on the green (around the 150yd marker for example), pull off to the side, turn your machine off, and allow them to hit. If no balls land on the green, and time is critical, mow or roll the green, otherwise wait for them to land on the green and putt out. If golfers are far away, or hunting for a ball in the bush, proceed to mow or roll green. Always acknowledge members, especially when they have to wait for you to finish on the green.
4.3 Tees Primary function of mowing teeing areas is to give the golfer an ideal location to begin each hole. The tee should provide the opportunity for a perfect lie, and thus cultural practices (mowing, irrigation, thatch control, etc) should be done consistently and on a regular basis. A uniform surface should be maintained allowing the golfer to tee the ball up anywhere on the teebox and have that perfect lie. Tees will be mowed with a triplex on weekends and walk mowers on weekdays. Mowing heights will be 0.325” in the growing season, and will be mowed at 0.4” at the beginning and end of the season. This job should take approximately 2.5 hours. 4.3.1 Tees Guide Step 1: Machine checks should be completed before heading out in the morning Machine Check for Triplex Check diesel fuel levels Do walkaround Machine Check for Walk Mowers Check diesel fuel levels
Do walkaround PreMow Checklist Mowing Direction PPE Hearing protection Steel Toed shoes Eye protection (from sun) Possibly gloves Route If using the Triplex follow these steps: Step 2: After all checks are complete, put key in ignition and complete part turn until the glow plug indicator disappears. After this happens, start the equipment. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. Step 3: Prior to actually cutting anything on the course, full cut training should be performed on a practice area , nursery or range area to give you the confidence to succeed in this mowing task. After this is complete proceed to designated teeing area using prescribed route, in this case starting from hole 1 going to hole 18. Once at the tee area, place the machine in Neutral position and idle down. Set the parking brake to the on position and remove the tee blocks, if they are not already removed, and do general clean up of the tee surface in preparation for cutting. Step 4: Place machine in forward position and proceed to cut starting point, which has been designated by your Superintendent. Engage reel to the forward and cut position, throttle up and proceed to cut the tee area in the prescribed route. Push the toggle stick forward to lower the reels and execute mowing. Step 5: Cut the tee one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire teeing area. Step 6: Once the entire tee has been cut back and forth, your final lap should be a “clean up cut” . You will need to ensure that the edge of the reel blade slightly touches the fringe of the teeing area. This ensures a crisp edge to the entire teeing area. Step 7: Disengage mow setting and place in transport. Remove the tee mower from the teeing area and place in the neutral position. Place parking brake on and replace tee blocks in a new
area suitable for play, unless the course setup worker is following close behind. Keep an eye on the amount of clip in your buckets. Once they become ¾ full make sure to empty them somewhere in the rough, away from any commonly walked areas on the course. When doing this, ensure to ‘fan out’ the clip so that it doesn’t pile up. If this happens, the grass will die under the clip, turn to an orange colour and give off a horrible smell. Step 8: Proceed to the next teeing area, using the prescribed route set out by your supervisor. Step 9: When finished mowing all of the teeing areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. Step 10: After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. If using a Walk Mower follow these steps: Step 2: After completing the checks, hitch a trailer to a workman and drive it over to where the mower is located. Park the workman setting the park brake and lowering the tailgate of the trailer. Load the walk mower onto a trailer by starting the mower, slightly throttling up, and engaging the mower to move forward up the tailgate onto the trailer. When the machine is on the trailer is should be held in place either by a bar placed in the brackets located on the edge of the trailer, or by wheel brackets. Either of these methods prevent the mower from moving and being damaged during transport. Step 3: Proceed to designated teeing area using prescribed route, in this case starting from hole 1 and mowing all the odd tees. Once at the tee area, park the workman and lower the tailgate of the trailer. Remove the mower from the trailer, put the “kickstand” down, and remove the wheels from the machine using the little latch in the center of the rim. Take the mower off the kickstand,set the parking brake to the on position, and remove the tee blocks if they are not already removed. Do general clean up of the tee surface removing broken tees and other debris in preparation for cutting. Step 4: Place machine in forward position and proceed to cut starting point, which has been designated by your Superintendent. Engage the reels to the cut position, throttle up, engage the mower while leaning the mower back to avoid mowing undesired areas. When you reach the edge of the tee lower the mower down and proceed to cut the tee area in the prescribed direction. After the pass is complete one must complete a whip turn. Push down on the handle
lifting the reel off the ground, and begin a lightbulb turn. (Prior to actually cutting anything on the course, full cut training should be performed on a practice area , nursery or range area to give you the confidence to succeed in this mowing task). Whip Turn https://www.youtube.com/watch?v=ssVC7QBa4EM Step 5: Cut the tee one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire teeing area. Step 6: Once the entire tee has been cut back and forth, your final lap should be a “clean up cut” . You will need to ensure that the edge of the reel blade slightly touches the fringe of the teeing area. This ensures a crisp edge to the entire teeing area. Step 7: Disengage mow setting and load the mower back onto the trailer dumping the bucket in the back of the workman. Place parking brake on and replace tee blocks in a new area suitable for play, unless the course setup worker is following close behind. Step 8: Proceed to the next teeing area, using the prescribed route set out by your supervisor. Repeat steps 4 through 7. Step 9: When finished mowing all of the teeing areas, proceed to the fuel storage area and fill the mower with gasoline. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as buckets avoid spraying the engine if possible. This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. Step 10: After washing the mower, park the mower in the same place it was taken from in the morning. Return the trailer and workman to their designated areas also. Before walking away from all pieces of equipment ensure all of your belongings and garbage have been removed from the machine. 4.4 Collars and Approaches Primary function of collar and approach mowing is to provide the golfers with a uniform surface directly in front and around the greens areas. Also the mowing practice provides the golfer the ability to use a putt, or bump and run shot from the collar or approach if they choose to do so. Mowing heights will be 0.325” in the growing season, and will be mowed at 0.4” at the beginning and end of the season. This task should be completed in approximately 3 hours.
4.4.1 Collars and Approaches Guide Step 1: Machine Checks to be completed before starting in the morning. Machine Checks for Triplex Fuel levels Do walkaround checks PreMow Checklist Mowing Direction PPE Hearing protection Steel Toed shoes Eye protection (from sun) Possibly gloves Route Step 2: After all checks are complete, put key in ignition and quarter turn until the glow plug indicator disappears . After this happens, start the equipment. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. Step 3: Proceed to designated approach and green collar area using prescribed route. Once at the approach area determine if the area is clear of debris (Rocks, twigs etc). Step 4: Place machine in forward position and proceed to cutting starting point, which has been designated by your Superintendent and direction of cut. Engage reel to the forward and cut position, throttle up and cut the approach and collar. Push the toggle stick forward to lower the reels and execute mowing. (Prior to actually cutting anything on the course, full cut training should be performed on a practice area, nursery or range area to give you the confidence to succeed in this mowing task). Step 5: Cut the approach one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire approach and collar area. Step 6: Once the entire approach has been cut back and forth, your final lap should be a clean up cut, which includes the collar. The collar and clean up cut is achieved by mowing a clockwise pass starting in the front left corner of the approach, proceeding around the green, and finishing in the front right of the approach. When mowing the collar ensure the inside reel overlaps the putting surface by 2 to 3 inches. Overlapping the putting surface avoids leaving longer turf
between the collar and the green, also known as “mohawks”. A mohawk would affect ball roll if a golfer was putting off of the collar onto the green. After finishing mowing the collar the green should be checked for any clippings left behind by the overlap. If there are clippings left behind they can be brushed off the green using a small broom located behind the seat of the triplex. Step 7: Disengage mow setting and place in transport and proceed to the next assigned approach and collar using the prescribed route. Repeat Step 5 and 6. Step 8: When finished mowing all of the assigned approaches and collar areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. Step 9: After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. 4.4.2 Tees/Collars/Approaches Summary On weekends, Tees, Collars and Approaches will be mowed at the same time, except for special events and tournaments. This will cut down on time and labour costs, though it should be expected to take a little longer to mow all three areas in a row, so to do a high quality job it should take no less than 4 hours and should target 5 hours. 4.5 Fairways Video: https://www.youtube.com/watch?v=KNamzisYQqI
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