Mannaz Binder CLASSIC

Overview: Closing a Project Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 20.1 Managing Successful Projects with PRINCE2® version 1 p. 261) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 3 Management products created in closing a project • Product status account • Additional work estimates • Follow-on action recommendations • End project report • Lessons report PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 4 Page 2

Overview: Closing a project Product status account Product status account, estimate of further work End project report, lessons report Follow-on action recommendations Draft project closure notification Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 20.1 Managing Successful Projects with PRINCE2® version 1 p. 261) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 5 Tailoring closing a project • In a minor project, many of the management products may be combined in closing a project. • The end project report may e.g. contain follow-on action recommendations, the lessons report and the benefits management approach. • Lessons from the project may vary from a very informal chat to a formal report with follow-on lessons workshop • Similarly, product release may vary from an informal delivery to a more formal control procedure, depending on the nature of the project. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 6 Page 3

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Business case 1. Which of these statements about the business case is INCORRECT? a. In PRINCE2® it is important that the project has a continued business justification b. The business case is dynamic, which means that it must be continually maintained c. The business case must be prepared before starting up the project d. A business case must also be used in a non-profit making project 2. Which of the following does a business case NOT contain a description of? a. Justifications for the project b. Key persons in the project c. An investment appraisal d. Major risks involved 3. Which of the following definitions of the term ‘outcome’ is correct according to PRINCE2? a. The outcome is the products the project delivers b. The outcome is the effect that is given by using output c. The outcome must always be measurable d. The outcome is evaluated after the initiation stage 4. Which of these is NOT the responsibility of the Senior user in relation to the business case? a. To ensure that the desired outcome of the project is specified b. To ensure that the expected benefits are realised (on the basis of project outcome) c. To deliver a report on the actual benefits compared with expected benefits at benefits reviews d. To confirm that the required products can be supplied at expected cost 5. Who is responsible for the benefits management approach? a. The Project manager b. The Project board c. The Executive d. The Project support Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

6. A business case contains a costs section. Where does this information come from? a. The benefits management approach b. The company budget c. The project plan d. The project mandate 7. PRINCE2 names a number of characteristics of benefits. Which is incorrect? a. Benefits should originate in outputs and outcome delivered by the project b. Benefits must be more attractive than the benefits gained from earlier projects c. Benefits should be described as figures, with tolerances d. Benefits should be measurable 8. The Project board continually reviews the business case. Which of the following is NOT a correct occasion for their review? a. At the end of the Starting up a project process in order to approve project initiation on the basis of a reasonable justification b. At the end of the initiating a project process in order to approve the project itself c. At the end of each stage in order to approve the following stage and continuation of the project d. As part of the impact evaluation that is made on new or changed issues and risks. Page 2 of 2

Organization 1. PRINCE2 uses roles, not functions. What does this mean? a. The project has a one-to-one connection between roles in the project and functions in the company b. The roles determine more than functions c. The functions determine nothing at all in the project d. Most roles can be shared or combined to suit the needs of the project 2. What are the three interests in PRINCE2? a. Executive, Project manager and Team manager b. Business, User and Supplier c. Company programme management, Project board and Project assurance d. Project manager, Project support and Team manager 3. How many basic management levels exist according to PRINCE2? a. 1 b. 2 c. 3 d. 4 4. Which of these are the specific responsibilities of the Project board? a. To check that the Team manager delivers on time b. To communicate with the world outside the project c. To persuade Project support to support the work done by the Project board d. To persuade the Project manager to approve the Project board's requests at Project board meetings 5. Who nominates the Executive? a. Corporate, programme management or customer b. The organization c. The Change authority d. The Board of directors Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

6. Which of these statements about the Senior user is INCORRECT? a. The role can represent the people who will maintain the product b. The role can be filled by more than one person c. The role must describe what benefits can be achieved d. The role must not come from the same organization as the Senior supplier 7. Who performs Project assurance? a. The Project manager b. The Project board c. The Project support d. The Team manager 8. Is Project support optional? a. Yes, it depends on the complexity of the project b. No, it can be performed by one or more specifically allocated people c. No, but the decision whether to assign a separate person to carry out these tasks is optional d. It all depends on the complexity of the project Page 2 of 2

Starting up a project and initiating a project 1. What is the key question you should ask yourself during the process starting up a project? a. Is the Project plan realistic? b. Is the project viable and is it worth the effort? c. How can we make starting up a project more comprehensive than initiating a project? d. Did initiating a project go as planned? 2. Who generally nominates the Project manager? a. The organisation b. The Customer c. The Executive d. The corporate,programme management or costumer 3. Which of these is NOT an activity in starting up a project? a. Capture previous lessons b. Prepare the outline business case c. Plan the initiation stage d. Assemble the project initiation documentation 4. Which management product is NOT created up in starting up a project? a. The Daily Log b. The Project Mandate c. The Project Brief d. The Lessons Log 5. The outline business case is part of what product? a. The project brief b. The project mandate c. The project initiation documentation d. The project plan Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

6. What is taken from the Project brief and included in the PID? a. The project plan b. The project organisation c. The project approach d. The initiation stage plan 7. What is created under the ”Refine the Business Case” activity? a. The benefits management approach b. The project plan c. The next stage plan d. The project initiation documentation 8. Under the ”Set up Project Controls” activity a number of factors should be considered. Which of the following is NOT an option to be considered under this activity? a) Number of stages and therefore number of end stage assessments b) Frequency and format of communication between the project management levels c) Mechanisms Preparation of stakeholder analysis d) Prepare stakeholder analysis Page 2 of 2

Progress 1. Which of the following options does NOT only contain correct tolerance areas? a. Time, costs, risk b. Quality, benefits, time c. Scope, quality, expenses d. Risk, benefits, time 2. In which tolerance area could you find the requirement priorities? a. Requirements b. Scope c. Quality d. Benefits 3. Which is the correct definition of an exception? a. An exception occurs when the tolerances are exceeded b. An exception is a situation where it is foreseen that agreed tolerances will be exceeded. c. An exception is an expected variation from the estimate d. An exception is the Project board’s adjustment of requirements for the Project manager 4. What must happen when it is foreseen that a project will possibly not be able to meet its deadline? a. The Project manager must obtain permission to continue from the Project board b. The Project manager must prepare an exception plan c. The Project board must obtain permission to continue from the company, programme management or costumer d. Work must be stopped immediately 5. What must an EXTERNAL supplier do if he can foresee that he will not be able to achieve his contractual quality level? a. Make a note in the work package b. Write it in his next checkpoint report c. Assess if the other tolerances can be met d. Create an issue Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

6. Which of these is NOT an event-driven control? a. Checkpoint report b. Exception report c. Authorize initiation d. Issue report 7. Which management product is NOT used to report status? a. Exception report b. Checkpoint report c. Highlight report d. End stage report 8. Which of the following options does NOT only contain correct tolerance areas? a. Time, costs, risk b. Quality, benefits, time c. Scope, quality, expenses d. Risk, benefits, time Page 2 of 2

Controlling a stage, managing product delivery and managing a stage boundary 1. Which of these is NOT the objective of either controlling a stage, managing product delivery or managing a stage boundary? a. To make it possible for the Project manager to supply the Project board with information so that they can approve further progress b. To manage the interface between Project manager and Team manager c. To delegate work and monitor it d. To approve and baseline product descriptions 2. What does a work package NOT contain? a. A detailed plan for production of work b. Product description(s) c. Confirmation of the agreement between the Project manager and the person or Team manager who is to carry out the work package, that the work can be carried out within the limits described d. Information about production constraints 3. In which activity can you create an exception report? a. Perform an exception report b. Escalate issues and risks c. Take corrective actions d. Capture and examine issues and risks 4. Where does quality control take place in the process model? a. Managing product delivery – during execution of work b. Controlling a stage – when finished work is received c. Directing a project – when the Project board’s project assurance has time to look at the work d. Managing a stage boundary – when planning the relevant stage 5. What precaution should be taken during major or complex projects with a long initiation stage? a. Use controlling a stage to control progress of initiation b. Break initiation down into several stages c. Use management by exception to minimise the risks Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

d. Involve the Project board in the decision-making process 6. Which is the most precise description of when a stage plan is made? a. Weekly b. Between two stages c. Following conclusion of the current stage d. At – or close to – the end of the previous stage 7. When are product descriptions for the products to be produced in stage 3 baselined? a. When the stage plan for stage 3 is baselined b. When the products have passed their quality control c. While planning stage 3 d. When the Project manager – or the configuration management Librarian – receives the finished products 8. What is the definition of a corrective action? a. A number of activities that get the project back on track when an exception becomes a reality b. A number of activities taken to resolve a faulty product or to meet a threat to the tolerances in a plan – without an exception taking place c. A number of activities that the Team manager can initiate in order to comply with the work package tolerances d. A number of activities taken to correct any errors uncovered by a quality control Page 2 of 2

Plans 1. Which is NOT a correct definition of a PRINCE2 plan? a. A PRINCE2 plan is more detailed than a schedule b. A PRINCE2 plan is a document that describes how, when and by whom a specific objective or series of objectives is to be achieved c. A PRINCE2 plan supports the respective roles and responsibilities in a project d. A PRINCE2 plan contains targets that include the project’s products, schedules, costs, quality and benefit 2. Which statement is correct about approving plans in PRINCE2? a. A plan requires approval and binding acceptance from the Project board b. A plan requires approval and binding acceptance from the Project manager c. A plan requires approval and binding acceptance from the everyone in the project management team d. A plan requires approval and binding permission from relevant levels of the project management team 3. The Project plan provides input on planned costs and schedules for the project. It also determines the timing of key decisions, such as management stages and milestones, for which other management product? a. The project mandate b. The business case c. The project initiation documentation d. The team plan 4. What LEVELS of plans are found in a PRINCE2 project? a. Programme plan, project plan, stage plan, exception plan, team plan b. Project plan, stage plan, exception plan, team plan c. Project plan, stage plan, team plan d. Project plan, stage plan 5. Which statement about team plans is INCORRECT? a. A team plan is prepared by a Team manager b. A team plan is prepared during managing a stage boundary c. Several parallel team plans can run simultaneously d. The formality of a team plans may vary. Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

6. Which statement about product breakdown structure is INCORRECT? a. It provides the project management team with important input on the product sequence b. It is a hierarchical structure c. The risk that important parts of the scope are overlooked or omitted is reduced d. External products may also be included 7. Which statement about a product description is INCORRECT? a. If a thorough requirement specification for a product is already found, it may be used instead of the product description b. A product description can refer to the content of a requirement specification c. Product descriptions should be baselined when the plan containing production of the product is baselined d. Product descriptions should be written in the initiation stage in order to determine acceptance criteria 8. What is NOT relevant to consider in connection with determining the duration of stages? a. Planning horizon at any given time b. Coordination with programme activities c. Risk level d. The Project manager’s need for a report from the Team manager Page 2 of 2

Risk 1. What is the purpose of the risk theme? a. To handle uncertain elements in the project (risks) so that the project ends within the performance goals b. The objective of the risk theme is to identify, assess and manage uncertain elements in the project (risks), thus ensuring the success of the project c. To map and control the negative elements in the project (risks) and thus ensure that the project develops according to plan d. To monitor elements in the project (risks) to ensure that nothing unforeseen occurs 2. Risk management is all about identifying, evaluating and controlling. What is involved in evaluating risk? a. Each risk must be evaluated relative to estimated probability and impact b. Each risk must be evaluated relative to the business case c. Each risk must be evaluated relative to the expected cost of the response to it d. Each risk must be evaluated relative to estimated probability, impact and proximity 3. Which of the following is NOT included in the Risk management approach? a. Roles and responsibilities for risk management activities b. Risk tolerance c. Registration date d. If a risk budget will be established and, if so, how it will be used. 4. Which of the following is NOT included in a risk register? a. Probability b. Risk description c. Identification of the person who is responsible for controlling the risk d. The risk budget Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

5. PRINCE2’s recommended risk management procedure comprises 5 steps, of which one is Communicate. It runs parallel with the remaining steps. What is the sequence of the remaining four? a. Plan, Identify, Asses, Implement b. Plan, Implement, Identify, Asses c. Identify, Asses, Plan, Implement d. Identify, Asses, Implement, Plan 6. Which is the correct definition of a risk effect? a. The impact the risk will have on the project goals if it becomes a reality b. The value of probability x impact for the individual risk in relation to the project goals c. The threat or option that becomes reality d. The connection between risk cause and risk event is the risk effect 7. Which statement about a risk budget is INCORRECT? a. The risk budget is included in the project budget b. Each risk is analysed in terms of impact costs, response costs and probability. c. Net costs weighted according to the probability of the risk can be used to make the risk budget d. The risk budget covers only the risks identified at the time the risk budget is established 8. Which of the following four options contains most correct types of responses to risks? a. Avoid, reduce, move b. Prepare contingent plans, transfer, ignore c. Accept, share, attempt d. Exploit, accept, transfer Page 2 of 2

Quality 1. Which statement about the purpose of quality in PRINCE2 is INCORRECT? a. To define and implement the method used in the project to produce products b. To deal with uncertainties concerned with the production of the project’s products c. To confirm that the products are suitable to meet their purpose d. To ensure that the project’s products meet business expectations 2. Who provides information for the Project product description? a. The customer b. The Project manager c. The supplier d. All of the above 3. Which of these terms is INCORRECT when set into the following statement about quality planning: ”Quality planning is about defining the project’s products with their respective”? a. ..quality criteria b. …quality principles c. …quality methods d. …quality responsibility 4. According to PRINCE2, which statement about the term quality control is INCORRECT? a. Quality control focuses on the techniques and activities used by participants in the project to control that quality requirements are met b. A quality control can be, e.g. a quality test or a quality inspection c. Quality control is also concerned with finding the means to remove the causes of unsatisfactory performance d. Quality control is the function that ensures that quality planning and control work as specified 5. According to PRINCE2, which statement about the term quality assurance is INCORRECT? a. Quality assurance activities are independent of PRINCE2 because quality assurance is the responsibility of the company or programme Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

b. Quality assurance is an umbrella term for quality standards, procedures and responsibilities c. It is a good idea to set up quality assurance that is independent of the project management team d. Quality assurance is all about independently controlling that an organisation is established with quality planning and control procedures 6. On which products can you use the PRINCE2 quality review technique? a. Documents b. Management products c. Specialist products d. All of the above 7. Which of these is NOT a correct description of the role concerned? a. The chairman is generally responsible for ensuring that the review is carried out b. The presenter represents the producer of the product c. The reviewer sends his questions d. The administrator is responsible for controlling follow-on actions 8. Which statement about the quality management approach is INCORRECT? a. The quality management approach is prepared during the initiating a project process b. The quality management approach describes how participating organisations' quality management systems are to be used in the project c. The quality management approach is maintained throughout the project's life cycle and is subject to change control d. The quality management approach is used in the Closing a Project process to verify that the project has delivered as expected and that acceptance criteria are met Page 2 of 2

Change 1. What is the purpose of change control? a) To identify, evaluate and control all potential or approved change to baselined products b) To prevent products from being changed by anyone other than the Project board at relevant points in time c) To check all issues so that they do not change configuration of the products d) To map out changes made during the project 2. Which is the correct definition of the term ‘baseline’? a) The finally-accepted end-product b) All approved specialist products c) All approved management products d) A reference point that is used to control and monitor e.g. a product 3. Who can set up an issue? a) The change authority b) All interested parties c) All participants in a project management team d) Anyone who is approved by the Project manager in advance 4. Which of these is not an issue? a) A proposal for improving a product b) A predicted error or fault in a product c) A current problem with a product’s functionality d) A predicted risk 5. Which word is missing in the following sentence from the definition of the purpose of an issue report: ”A report that contains a description, impact assessment and [?] an issue”? a) Costs b) Risks c) Recommendations d) Causes PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved 1

6. The following is a description of the purpose of what? ”The purpose of [?] is to gather and maintain information on all the issues that are subject to formal processing.” a) Issue b) Issue report c) Issue register d) Change control approach 7. Which word is missing in the following sentence?: ”[?] contains status, version and variant for a product and details of important relations to other products”. a) Issues b) Configuration item records c) Product status accounts d) Product descriptions 8. Who can reach a decision on implementation of requests for change? a) The Project board b) The Team manager c) The change control d) The change budget PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved 2

Closing a project 1. PRINCE2 states that all project details should be retained and archived as part of the conclusion of the project. Which is the correct reason for this? a. Because this material may contain useful information for future projects b. To facilitate subsequent revisions of the project management team’s decisions, actions and performance c. To fill a possible need from the corporate/programme management/costumer for information d. To fix a baseline for planned post-project benefit reviews 2. Which words are missing from the following quote about the purpose of closing a project?: “In addition, confirmation must be given that the measurements in [?] (or approved changes to these measurements) are complied with or that the project has nothing further to contribute”. a. The original business case b. The original project plan c. The original project initiation documentation d. The original project mandate 3. Which statement is INCORRECT about the activity post-project benefit reviews? a. Post-project benefit reviews are part of closing a project b. Planning post-project benefit reviews is a project activity c. If the project is part of a programme, the post-project benefit reviews must be part of the programme’s benefit review activities. d. Making post-project benefit reviews is not a project activity 4. In which management product would a Project manager write the following sentence: “Several reviewers have pointed out that quality review technique is not a method suitable for controlling quality in this kind of project”? a. End project report b. Lessons report c. Quality register d. Lessons log 5. Which of the following statements is NOT part of the work in recommend Project closure? a. The Project manager produces the end project report Page 1 of 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved

b. The Project manager refers to the communication management approach in order to find out who must be informed of project closure c. Registers and logs are closed d. All project information is filed 6. What is stated in connection with the reasons for making a ‘clear project closure'? a. It is always more successful than closures in other project management methods b. It is always more successful than closures in progress-managed closure c. It is always more successful than a gradual transition to operation d. It is always more successful than an ad hoc closure 7. Which of the following does NOT take place in closing a project? a. Ownership of products is transferred b. The project management team can be dissolved c. The viability of the business case is evaluated d. The project is evaluated 8. Which of these is NOT something you have to take care of in prepare planned closure? a. Inform the Team Manager of future operational tasks b. Update the Project Plan with the results of the final stage c. Confirm that the project has delivered everything defined in the End Product Description d. Ask for permission to inform the corporate or programme management that resources can now be released Page 2 of 2

Recap Questions Answer Sheet Business case Organisation Starting a project and initiating a Question Answer Question Answer project Question Answer 1c 1d 1b 2b 2b 2c 3d 3b 3d 4b 5a 4d 4b 6c 7a 5c 5a 8d 6c 6d Risk Question Answer 7b 7b 1b 8d 8c 2d 3c Controlling a stage, 4d 5c managing product 6a 7d delivery and 8d managing a stage boundary Plans Question Question Answer Answer 1d 1c 2d 2a 3b 4c 3b 5b 6a 4a 7d 8d 5a 6d 7a 8b Change Closing a project Question Answer Question Answer 1a 1b 2d 3b 2c 4d 5c 3a 6c 7b 4b 8a 5a 6c 7c 8a Mannaz UK Version 1 - 22017 Tab 15.11 Answer sheet revision question

Progress Question Answer 1c 2b 3b 4c 5d 6a 7a 8c Quality Question Answer 1b 2a 3b 4d 5b 6d 7d 8d Page 1 of 1





16 Fane / Tab PRE1V6IEW

Exercise 1, Business case You work as a freelance consultant for the technology firm ÆSMÆS. You are in direct contact with the CEO, who is a pleasant but busy man. He has called you and asked for a meeting. You have just arrived at his office, curious to find out what kind of assistance he needs. The CEO says the following: ‘Thanks for coming at such short notice. I’m very busy at the moment so I need your help to determine whether we should proceed on a project I have been working on for a couple of months. I’m very much in two minds but I haven’t had the chance to write anything down on paper. It’s all in my head so I’ll give you a quick briefing about the project and I’d like you to weigh up the pros and cons so we’re sure it makes sense to continue investing in the project. The project is about a new mobile phone. We did some market research that showed we need to position ourselves with the younger segment. It’s crucial to the future of the company that younger people see us as their preferred supplier of modern technology. Otherwise we will lose our business platform in the space of a few years. But the project is probably going to require a major marketing campaign. However, we don’t need to find extra funding, as the existing budgets are big enough to cover the cost. The development manager thinks we should create a whole new series of mobile phones, but I daren’t invest several more millions in the project, so I’ve decided only to develop one new phone. Having said this, I believe it can be a huge success. It has to have lightning fast internet access – much faster than other phones on the market – and it must be solely voice-activated. Its design must also be so elegant that at least 50% of the target group will rate the phone as the coolest on the market when it reaches the shops. It will cost DKK 2-3 million to develop over the next 24 weeks but there will be no extra support- related costs – our existing support department can easily do the job, and marketing estimates we can probably sell around DKK 3 million worth of phones in six months. But the most important thing is that within six months of the phone launch a majority of 23- to 35-year-olds will see us as their preferred technology supplier. Unfortunately this will mean that we won’t have time to develop new products and technology for the older segments. But most of all, I’m worried that some other mobile phone manufacturer will bring a similar phone to market well ahead of us. Or at a far more attractive price. I’ve therefore set a development deadline. The phone must be in the shops in six months at the latest (in an ultra-cool box) and the first month has already gone. So you can see we have our work cut out for us!’ Your task is to draft a Business Case for the CEO which he can use to determine whether to go ahead with the project. Do NOT prepare an investment appraisal, as the information from the CEO is not sufficiently detailed for this calculation. Nor should you prepare a executive summary. Page 1 of 1 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved



Exercise 4, Product-based planning As PRINCE2 was not used on the mobile phone project, no one has used product-based planning. You have now decided to use this, as you are about to prepare the first actual project plan. To gain an overview of the project you have interviewed the development manager, who provided the following description of the project scope: ‘As you know, our job is to develop this new mobile phone. It has to have a new smart cover, which we can’t manufacture ourselves. So we’ve given the job to an external manufacturer who will deliver according to our specification, which will be ready soon. The actual phone needs lots of new software, which has to be coded by the development department before we do anything else, but of course only after the phone specification is ready. If they run into problems, we will never be able to complete the project. If they succeed, which we naturally expect them to do, we’ll need to convert our production equipment so it fits the new phone’s format. We’ve got the cover manufacturer to make the cover so it simply clicks on just before it drops into the box. That leaves coming up with some smart packaging or other for the phone and a charger, of course. It’s important that the box looks great, as the overall design is crucial, as I’m sure the CEO explained. Marketing will do their usual campaign stuff as soon as we’re sure we can develop the software and they also insisted on giving their input on the packaging. As soon as we’ve sorted out the software, we can get the communications department to prepare a user ‘misinstructions’ for the phone. Or user instructions, as they call it. Ha-ha. It has to be able to fit nicely inside the packaging, of course – you’d better follow up on that. They’ve managed to get it wrong in the past. As regards the built-in antenna, it naturally has to comply with EU radiation standards. It’s up to the technicians to do the measurements and then complete one of those forms that has to be registered in our system in case the authorities turn up. You’ll find the form on the intranet.’ You must now do the following: 1. Prepare a product breakdown structure for the entire project as described above. 2. Prepare a product description for the phone user instructions (here you will have to invent information, as it is not included in the interview with the development manager). 3. Devise a product flow diagram for the entire project. Page 1 of 1 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved



Exercise 5, Risk responses You arrive at work one cold, Monday morning to find the following two mails waiting for you: Mail 1 Date: 14/1 From: Communications manager To: You Subject: Application for EU funding ‘Hey there! How’s it going…) I’m mailing you from my iPhone to give you a tip. I just heard a little birdie sing (I could tell you the person’s name, but then I’d have to kill you) about the possibility of applying for EU funding to develop green production equipment. I’m not sure exactly what this covers but given all the climate hysteria it seems they’re willing to give us money if we invest in CO2-friendly product equipment. Think about it!’ All the best The Sheriff Mail 2 Date: 13/1 From: Svend Jørgen in production To: You Subject: Possible problems with the phone cover ‘I don’t want to set off alarm bells but I have just run some tests on the cover developed by our supplier. The idea is that it should just click into place, but both the ones I tested broke when I tried to click them on. I don’t know if this is just a prototype issue, but I thought you should know.’ Svend Jørgen Find a responses from each category for both risks. Page 1 of 1 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved



Fane / Tab 17 PRE1V7IEW

1 PRINCE2® Foundation Examination Specification July 2017 Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

Table of Contents 3 4-6 1. Introduction 7 2. PRINCE2 Foundation Syllabus 7 3. PRINCE2 Foundation Examination Design 7 8 3.1. Examination Administration 8 3.2. Question Types 8 3.3. Scoring 8-9 3.4. Weightings by Bloom’s Level 9-10 3.5. Weightings by Learning Outcome 3.6. Weightings by Assessment (sub-) Criterion 3.7. Paper Build Rules Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

3 1. Introduction The purpose of this document is to outline:  the learning outcomes of the PRINCE2 Foundation qualification and the assessment criteria that a candidate is expected to meet for each learning outcome (with reference to the PRINCE2 Managing Successful Projects with PRINCE2 publication, 2017 edition)  the examination design, in terms of question types to be used, exam duration and administrative considerations  the weightings (number of questions) across learning outcomes, assessment criteria and ‘Bloom’s level’ (level of cognitive processing required to answer the question/task, according to Bloom’s (revised) taxonomy). The target audience for this document is:  Examination Institute partners  Accredited Training Organization partners The purpose of the PRINCE2 Foundation Examination is:  to assess whether the candidate can demonstrate sufficient recall and understanding of the PRINCE2 project management method, as described in the syllabus below, to be awarded the PRINCE2 Foundation qualification. (The PRINCE2 Foundation qualification is a prerequisite for the PRINCE2 Practitioner Examination, which assesses the ability to apply understanding of the PRINCE2 project management method in context.) The target audience for this qualification is:  Project Managers and aspiring Project Managers  Other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel), and operational line managers/staff. Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

4 2. PRINCE2 Foundation Syllabus The table below specifies the learning outcomes of the PRINCE2 Foundation qualification, and the assessment criteria used to assess a candidate’s achievement of these learning outcomes, subsequent to a course of study. Note: Principal book references are in parentheses. These refer to the section, but not the subsections within it. The verb for each assessment criterion indicates the Bloom’s level (BL): ‘Recall’/‘Define’ indicates Level 1 basic recall and recognition, ‘Describe’/‘Explain’, indicates Level 2 understanding/comprehension. Learning Assessment Criteria BL Outcome 1.1 Recall: BL1 1. Understand a) the definition and characteristics of a project (2.1), key concepts b) the six aspects of project performance to be managed (2.3), BL2 relating to c) the integrated elements of PRINCE2: principles, themes, processes and the BL2 projects and project environment (1.1), PRINCE2 d) what makes a project a PRINCE2 project (1.3). BL2 BL2 2. Understand 1.2 Describe: BL2 how the PRINCE2 a) the features and benefits of PRINCE2 (1), BL1 principles b) the customer/supplier context on which PRINCE2 is based, including underpin the considerations when undertaking projects in a commercial environment (2.5, BL2 PRINCE2 method 2.5.4). BL2 3. Understand 2.1 Explain the PRINCE2 principles: the PRINCE2 a) continued business justification (3.1), themes and how b) learn from experience (3.2), they are applied c) defined roles and responsibilities (3.3), throughout the d) manage by stages (3.4), project e) manage by exception (3.5), f) focus on products (3.6), g) tailor to suit the project (3.7). 2.2 Explain which aspects of a project can be tailored,who is responsible, and how tailoring decisions are documented (4.3.1-2). Business case theme 3.1.1 Explain the purpose of: a) the business case theme (6.1), b) key management products:  business case (A.2.1),  benefits management approach (A.1.1). 3.1.2 Describe PRINCE2’s minimum requirements for applying the business case theme (6.2). 3.1.3 Define key concepts related to business justification, and the differences between them:  outputs (6.1, fig 6.1),  outcomes (6.1, fig 6.1),  benefits (6.1, fig 6.1),  dis-benefits (6.1, fig 6.1). Organization theme 3.2.1 Explain the purpose of: a) the organization theme (7.1), b) key management products:  communication management approach. (A.5.1) 3.2.2 Describe what PRINCE 2 requires, as a minimum, for applying the organization theme (7.2, fig 7.3). Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

5 Learning Assessment Criteria BL Outcome BL2 3. (continued) Organization theme (continued) Understand the BL2 PRINCE2 themes 3.2.3 Describe the role and responsibilities of: and how they are BL2 applied a) project board (7.2.1.1), e) project assurance (7.2.1.5), BL2 throughout the b) executive (7.2.1.2), f) change authority (7.2.1.6), BL2 project c) senior user (7.2.1.3), g) project manager (7.2.1.7), BL2 d) senior supplier (7.2.1.4), h) team manager (7.2.1.8), BL2 BL1 i) project support (7.2.1.9), BL2 BL2 including j) which roles can be combined (7.2.1.10). BL2 BL1 3.2.4 Explain key concepts related to organization: a) stakeholder (7.1), BL2 b) the three project interests and how these are represented within the four levels of management (7.1, fig 7.1, fig 7.2). Quality theme 3.3.1 Explain the purpose of: a) the quality theme (8.1), b) key management products:  product description (A.17.1),  project product description (A.21.1),  quality management approach. (A.22.1),  quality register (A.23.1). 3.3.2 Describe PRINCE2’s minimum requirements for applying the quality theme (8.2). 3.3.3 Explain key concepts related to quality, and the differences between them: a) quality planning and quality control (8.1.1), b) project assurance and quality assurance (8.1.1), c) customer quality expectations and acceptance criteria (8.1, 8.3.6, 8.3.8). Plans theme 3.4.1 Explain the purpose of: a) the plans theme (9.1), b) types of plan:  project plan (9.2.1.1, A.16.1),  stage plan (9.2.1.2, A.16.1),  exception plan (9.2.1.3, A.16.1),  team plan (9.2.1.4, A.16.1). 3.4.2 Describe PRINCE2’s minimum requirements for applying the plans theme (9.2). 3.4.3 Recall the steps in: a) the recommended approach to planning (fig 9.2), including b) the recommended approach to defining and analyzing the products (fig 9.6), and explain: c) the factors to consider when structuring the project into management stages (9.3.1.1). Risk theme 3.5.1 Explain the purpose of: a) the risk theme, including the purpose of a risk budget (10.1, 10.3.7), b) key management products:  risk management approach (A.24.1),  risk register (A.25.1). 3.5.2 Describe PRINCE2’s minimum requirements for applying the risk theme (10.2). 3.5.3 Define key concepts related to risk, and the differences between them: a) a risk: threat or opportunity (10.1), b) recommended risk response types (tab 10.3), c) risk owner and risk actionee (10.4.4), d) cause, event and effect (10.4.1.2), e) risk probability, risk impact and risk proximity. (10.4.2.1) 3.5.4 Describe the recommended risk management procedure (10.3.2, 10.4.1-5). Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

Learning Assessment Criteria BL Outcome Change theme BL2 3. (continued) Understand the 3.6.1 Explain the purpose of: BL2 PRINCE2 themes a) the change theme, including the purpose of a change budget (11.1,11.3.6), BL2 and how they are b) key management products: BL2 applied throughout the  change control approach (A.3.1), BL2 project  configuration item record (A.6.1), BL2  issue register (A.12.1), BL2 4.Understand the  issue report (A.13.1), PRINCE2  product status account (A.18.1). BL2 processes and BL2 how they are 3.6.2 Describe PRINCE2’s minimum requirements for applying the change theme carried out (11.2). throughout the project 3.6.3 Describe: a) types of issue (11.1, tab 11.1), b) the recommended issue and change control procedure (fig 11.1, 11.4.1-5). Progress theme 3.7.1 Explain the purpose of: a) the progress theme (12.1), b) key management products:  daily log (A.7.1),  lessons log (A.14.1, 12.2.2.3),  lessons report (A.15.1),  work package (A.26.1, 12.2.2.1),  end stage report (A.9.1, 12.2.2.4),  end project report (A.8.1, 12.2.2.4),  checkpoint report (A.4.1, 12.2.2.4),  highlight report (A.11.1, 12.2.2.4),  exception report (A.10.1). 3.7.2 Describe PRINCE2’s minimum requirements for applying the progress theme (12.2). 3.7.3 Explain key concepts related to progress: a) event-driven and time-driven controls (12.2.2), b) tolerances and exceptions, including how tolerances are set and exceptions are reported (12.2.1, fig 12.1, 12.2.3). 4.1 Explain the purpose of the PRINCE2 processes: a) starting up a project (14.1), including h) the purpose of the project brief (A.19.1), b) directing a project (15.1), including i) the purpose of the project initiation documentation (A.20.1), c) initiating a project (16.1), d) controlling a stage (17.1), e) managing product delivery (18.1), f) managing a stage boundary (19.1), g) closing a project (20.1). 4.2 Explain the objectives of the PRINCE2 processes (a-g above) (14.2, 15.2, 16.2, 17.2, 18.2, 19.2, 20.2). 4.3 Explain the context of the PRINCE2 processes (a-g above) (14.3, 15.3, 16.3, 17.3, 18.3, 19.3, 20.3). Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

7 3 PRINCE2 Foundation Examination Design 3.1 Examination Administration Duration: 60 minutes NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total. Materials permitted: This is a ‘closed book’ examination. No materials other than the examination materials are permitted. 3.2 Question Types All 60 questions are Objective Test Questions (OTQs), which present four options from which one option is selected. Distractors (wrong answers) are options that candidates with incomplete knowledge or skill would be likely to choose. These are generally plausible responses relating to the syllabus area being examined. Question styles used within this type are: ‘standard’, ‘missing word’, ‘list’(2 correct items), and, exceptionally, ‘negative’ standard OTQ. Example ‘standard’ OTQ: Example ‘missing word’ OTQ What is the purpose of the quality theme? Identify the missing word(s) in the following a) To do Q sentence. b) To do P c) To do R During the ‘controlling a stage’ process, the team d) To do S manager should update the [ ? ] to reflect the timing of the work packages that have been Example ‘list’ OTQ: authorized. Which statements about product-based planning are a) Product Q CORRECT? b) Product P c) Product R 1. It does Q d) Product S 2. It does P 3. It does R Example ‘negative’ standard OTQ: 4. It does S Which role should NOT be shared with the role of a) 1 and 2 project manager? b) 2 and 3 c) 3 and 4 a) Role Q d) 1 and 4 b) Role P c) Role R NOTE: Two of the list items are correct. List style d) Role S questions are never negative (see below) NOTE: Negative questions are only used, as an exception, where part of the learning outcome is to know that something is not done or should not occur. Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

8 3.3 Scoring Number of questions: 60 Marks: Each question is worth 1 mark. There are 60 marks available. (There are no ‘trial’ questions.) There is no negative marking. Pass mark: 55% or higher – a raw score of 33 marks or above 3.4 Weightings by Bloom’s Level There are 7 questions at Bloom’s Level 1 = approx. 12% There are 53 questions at Bloom’s Level 2 = approx. 78% 3.5 Weightings by Learning Outcome Learning Outcome No.OTQs Approx. weighting 5 8% 1. Understand key concepts relating to projects and PRINCE2 8 13% 2. Understand how the PRINCE2 principles underpin the PRINCE2 31 52% method 16 27% 3. Understand the PRINCE2 themes and how they are applied throughout the project 60 OTQs 100% 4. Understand the PRINCE2 processes and how they are carried out throughout the project 3.6 Weightings by Assessment (sub-) Criterion The (2017) PRINCE2 Foundation Examination is designed to test both the breadth and depth of the syllabus. Every assessment criterion is tested on each assessment (ensuring that breadth is covered). Not all assessment sub-criteria are tested on each assessment, but have the possibility of being presented according to the weightings and paper build rules outlined in the table on page 9, thus requiring that the candidate acquire depth of knowledge in a high proportion of the syllabus content. Question selection, in terms of sub-criteria assessed, must follow the paper build rules below, but otherwise be random. Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

9 Learning Assessment (sub) No.OTQs BL2 Total Paper build rules Outcome criteria BL1 0 5 1. (Projects 3 2 Max. 1 OTQ on any one sub-criterion and PRINCE2) 1.1a-d 0 7 8 Max. 1 OTQ on any one sub-criterion 2. (PRINCE2 1.2a/b 0 1 Max. 1 OTQ on any one sub-criterion principles) 2.1a-g 0 1 Business 2.2 0 1 See additional paper build rule 1 3. (PRINCE2 case 3.1.1 a/b 0 0 3 themes) theme 3.1.2 1 1 3.1.3 0 1 See additional paper build rule 1 4. (PRINCE2 Organiz- 3.2.1a/b 0 processes) ation 3.2.2 theme 3.2.3a-d 04 7 Max. 2 OTQ from these 4 subcriteria Max. 1 OTQ on any one subcriterion Quality 3.2.3e-j theme 3.2.4 Max. 1 OTQ on any one subcriterion 3.3.1a/b Plans 3.3.2 01 Max. 1 OTQ on any one sub-criterion theme 3.3.3a-c 02 4 3.4.1a/b 01 3.4.2 01 See additional paper build rule 1 3.4.3a/b 01 4 01 10 3.4.3c 0 1 Risk theme 3.5.1a/b 0 1 See additional paper build rule 1 3.5.2 0 1 Change 3.5.3a-e 2 0 5 theme 3.5.4 0 1 Max. 1 OTQ on any one subcriterion 3.6.1a/b 0 1 Progress 3.6.2 0 1 See additional paper build rule 1 theme 3.6.3a/b 0 1 3 3.7.1a/b 0 2 Purpose 3.7.2 0 1 Max. 1 OTQ on any one subcriterion Objectives 3.7.3a/b 0 2 5 Context 4.1a-g 0 5 4.1h/i 0 1 Max. 1 OTQ on any one subcriterion 4.2a-g 0 5 Max. 1 OTQ on any one subcriterion 4.3a-g 0 5 BL1 = 7 BL2 = 53 16 Total Max. 1 OTQ on any one subcriterion Max. 1 OTQ on any one subcriterion 60 Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

10 3.7 Paper Build Rules Exam papers must be built to consist of the number of questions per assessment (sub-) criterion shown in the table on page 9. Questions must be presented in random order, not in the order of the syllabus. Answer options must be presented in the order provided in the question bank, and not in alphabetical order/order of length/random order. Additional paper build rules are: 1. The number of questions specifically testing knowledge of the purpose of the PRINCE2 management products (listed in Appendix A of Managing Successful Projects with PRINCE2, 2017 edition) is limited to a minimum of 3 OTQs, and a maximum of 5 OTQs. One OTQ for each of 3.3.1b, 3.7.1b and 4.1(h/i) are mandated in the paper build (see table on page 9) therefore a maximum of 2 OTQs may be presented to test 3.1.1b, 3.2.1b, 3.4.1b, 3.5.1b and/or 3.6.1b. 2. There are the following limits on the number of questions per question style Question style No.OTQs Standard Max. 52 Min. 50 Negative Missing word Max 2 List 4 4 60 OTQs Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_Exam_Spec_v1.1

1 PRINCE2® Foundation Examination 2017 version Courseware Syllabus May 2017 AXELOS.com Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_CoursewareSyllabus_v1.0

2 Introduction The purpose of this document is to outline the learning outcomes of the PRINCE2 Foundation qualification (2017) and the criteria used to assess each outcome. Reference is made to the guidance provided in “Managing Successful Projects with PRINCE2”, 2017 edition. The target audience for this document is:  Courseware Providers  Accredited Training Organization partners  Examination Institute partners The PRINCE2 Foundation Qualification The purpose of the PRINCE2 Foundation Examination is:  to assess whether the candidate can demonstrate sufficient recall and understanding of the PRINCE2 project management method, as described in the syllabus below, to be awarded the PRINCE2 Foundation qualification. (The PRINCE2 Foundation qualification is a prerequisite for the PRINCE2 Practitioner Examination, which assesses the ability to apply understanding of the PRINCE2 project management method in context.) The target audience for this qualification is:  Project managers and aspiring project managers  Other key staff involved in the design, development and delivery of projects, including: project board members (e.g. senior responsible owners), team managers (e.g. product delivery managers), project assurance (e.g. business change analysts), project support (e.g. Project and Programme Office personnel) and operational line managers/staff. Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_CoursewareSyllabus_v1.0

3 PRINCE2 Foundation Examination Syllabus The table below specifies the learning outcomes of the PRINCE2 Foundation qualification, and the assessment criteria used to assess a candidate’s achievement of these learning outcomes in the Foundation level exam. NOTE: Primary book references are in parentheses. These refer to the section, but not the subsections within it. The verb for each assessment criterion indicates the Bloom’s level (BL): ‘Recall’/‘Define’ indicates Level 1 basic recall and recognition, ‘Describe’/‘Explain’, indicates Level 2 understanding/comprehension. OTQ = objective test question. Learning Assessment Criteria BL No. Outcome OTQs 1.1 Recall: 1. Understand a) the definition and characteristics of a project (2.1), BL1 3 key concepts b) the six aspects of project performance to be managed (2.3), relating to c) the integrated elements of PRINCE2: principles, themes, processes and the BL2 2 projects and project environment (1.1), BL2 7 PRINCE2 d) what makes a project a PRINCE2 project (1.3). BL2 1 2. Understand 1.2 Describe: BL2 1 how the a) the features and benefits of PRINCE2 (1), PRINCE2 b) the customer/supplier context on which PRINCE2 is based, including BL2 1 principles considerations when undertaking projects in a commercial environment (2.5, BL1 1 underpin the 2.5.4). PRINCE2 BL2 1 method 2.1 Explain the PRINCE2 principles: BL2 1 a) continued business justification (3.1), 3. Understand b) learn from experience (3.2), the PRINCE2 c) defined roles and responsibilities(3.3), themes and d) manage by stages (3.4), how they are e) manage by exception (3.5), applied f) focus on products (3.6), throughout the g) tailor to suit the project (3.7). project 2.2 Explain which aspects of a project can be tailored,who is responsible, and how tailoring decisions are documented (4.3.1-2). Business case theme 3.1.1 Explain the purpose of: a) the business case theme (6.1), b) key management products:  business case (A.2.1),  benefits management approach (A.1.1). 3.1.2 Describe PRINCE2’s minimum requirements for applying the business case theme (6.2). 3.1.3 Define key concepts related to business justification, and the differences between them:  outputs,  outcomes,  benefits,  dis-benefits (6.1, fig. 6.1). Organization theme 3.2.1 Explain the purpose of: a) the organization theme (7.1), b) key management products:  communication management approach (A.5.1). 3.2.2 Describe PRINCE2’s minimum requirements for applying the organization theme (7.2, fig. 7.3). Copyright © AXELOS Limited 2017. AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and PRINCE2® are all registered trademarks of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. EN_P2_FND_2017_CoursewareSyllabus_v1.0