Chapelhouse Chat January 2023

MAGAZINE JAN23 THE MAGAZINE For all thingsCHAPELHOUSE IN THIS ISSUE COLLEAGUE CHRISTMAS MEET THE RECOGNITION PARTY MARKETING AWARDS PHOTOS TEAM PAGE 3 PAGE 6 PAGE 10

WELCOME FROM THE MD Phil Clay Firstly, I would like to start by saying Happy New Year, I wish Managing Director you all the best for 2023. 2 During this last year, Chapelhouse have taken huge strides forward by supporting staff more than ever. I believe that a strong team is a supported team and I feel working together and supporting each other we will continue to grow and thrive in 2023. We had a good financial year in 2022, even with the challenges faced by the aftermath of Covid and I am sure we will push forward in the upcoming year to ensure we build on the success of last year. I am absolutely delighted and honoured to take on the role as Managing Director, and I want to take the opportunity to thank the team at Chapelhouse for your ongoing support, hard work and commitment. As we move into 2023, we will face many ongoing challenges, but we will continue to move the business forward and of course, put the customer at the heart of everything we do. 2023 is going to bring lots of external challenges as we continue to battle the aftermath of Covid, rising interest rates and cost of living increases, however, Chapelhouse will be striving to make more improvements to staff benefits to support you all in these difficult times and reward you all for your hard work and loyalty. Phil Clay

COLLEAGUE RECOGNITION AWARDS DEC‘22 We are delighted to announce that the Tony & Tommy Chapelhouse Colleague Recognition Award Tommy receives his award for November has gone to Tommy Clark. Tommy is a Sales Executive at the Wigan MG dealership. Tommy has been recognised for his excellent customer service, following a LinkedIn post heaping praise on him from one of his MG customers. Phil Clay was on hand to present Tommy with his award, along with a bottle of fizz, and thanked him for his effort on behalf of the Board of Directors. Phil said... Tommy is a popular member of the Sales team here at Wigan MG. It’s great that he takes the extra time to deliver for his customers. He’s a valued part of the Chapelhouse family. Tommy went above and beyond for his customer Tony, who had suffered an unfortunate breakdown. With Tony needing a courtesy car, and his breakdown recovery unable to reach him before the Chapelhouse closing hours, Tommy took it upon himself to stay after closing time at the Queen Street branch so that Tony’s issue could be resolved. Tony was enormously grateful to Tommy and went out of his way to praise his efforts online. On receiving his award, Tommy said: It’s belting! I was shocked when I was told I’d won, but I always knew it was gonna come really!! It almost felt as good as when Spurs beat Arsenal! Once again, congratulations to Tommy from everyone at Chapelhouse and we hope his customer- focussed attitude will inspire others to get that extra mile. Nominations will be open very shortly for the January award, so get in touch with HR ([email protected])if you think one of your colleagues deserve to be recognised for their positive attitude and hard work. 3

HR UPDATE Nicola O’Nions Holiday entitlement Head of HR A reminder to all staff that the new annual leave period is now in place, running from 1st January to 31st December 2023. Here is a 4 breakdown of holiday entitlements depending on your length of time spent with Chapelhouse: New starters – 23 days One year complete – 25 days Five years complete – 26 days All non-sales employees will receive any bank holidays with the holiday year in addition to their holiday entitlement as detailed above. A holiday booking form must be completed one month prior to the date of your holiday if it is longer than one week. One week’s notice must be given for a single day booked off. Please speak to your line manager if you don’t yet have access to a holiday form. All holidays must be used within this period and cannot be carried over to 2024. Welcome to all the new starters who joined the Chapelhouse family recently. Jamie Coughlan – Sales Manager Suzuki Preston Stephen Challinor – Service Manager Bolton MG/Suzuki Mark Sheehan – Site Operative Blackpool Suzuki Longin Dzbuk – Sales Executive Bolton MG Jack Nugent – Sales Executive Southport Chantelle McLeod – Sales Executive Blackburn Suzuki Staff appraisals have taken place in January.. All staff have started 2023 with an annual appraisal with their line manager. These are a great way of determining how you think you’re performing and finding ways you can develop your role going forward. And that goes for management too. Your honest feedback is needed to indicate how we can improve our departments and as a business, so we can continue to progress and grow going into 2023.

LATEST JOB VACANCIES GENERAL MAINTENANCE PERSON Location: Southport | Salary: £20,800 | Closing date: Friday 31 March 2023 MOTOR VEHICLE TECHNICIAN - ST HELENS Location: St. Helens | Salary: £32,000 OTE | Closing date: Friday 10 March 2023 MOTOR VEHICLE TECHNICIAN - WIGAN Location: Wigan | Salary: Competitive | Closing date: Friday 10 March 2023 MOTOR VEHICLE TECHNICIAN - MILNER STREET Location: Warrington | Salary: Competitive | Closing date: Friday 10 March 2023 MOTOR VEHICLE TECHNICIAN - PRESTON Location: Preston | Salary: Competitive | Closing date: Friday 10 March 2023 SERVICE ADVISOR (MATERNITY COVER) Location: Southport | Salary: £32,000 OTE | Closing date: Friday 10 March 2023 CAR SALES EXECUTIVE - PRESTON Location: Preston | Salary: £50,000 OTE | Closing date: Tuesday 28 February 2023 MOT TESTER - FOLLY LANE Location: Warrington | Salary: Competitive | Closing date: Friday 15 March 2023 MOTOR VEHICLE TECHNICIAN - SOUTHPORT Location: Southport | Salary: Competitive | Closing date: Friday 8 March 2023 PARTS ADVISOR - MILNER STREET Location: Warrington | Salary: up to £26,000 OTE | Closing date: Friday 8 March 2023 CAR SALES EXECUTIVE - ST HELENS Location: St. Helens | Salary: £50,000 OTE | Closing date: Friday 26 January 2023 TRAINEE CAR SALES EXECUTIVE - MILNER STREET Location: Warrington | Salary: £30,000 OTE | Closing date: Friday 10 March 2023 TRAINEE CAR SALES EXECUTIVE - BOLTON Location: Bolton | Salary: £32,000 OTE | Closing date: Friday 10 March 2023 Know someone interested in joined the Chapelhouse team? If they’re hired, we’ll give you a £500 referral bonus! Ask HR for more details. T’s & C’s apply. 5

CHAPELHOUSE CHRISTMAS PARTY December saw the Chapelhouse Craig Baker Christmas party take place at Kilhey Above and Beyond Award Court in Lancashire. The night was a roaring success with colleagues from all eleven Chapelhouse branches coming together to kick back and celebrate at the end of a challenging, yet ultimately successful year for the business. Prizes were presented and special thank yous were given from the Directors to recognise those members of staff who went that extra mile throughout 2022 and helped drive the business forward into 2023. Chris McConnell Jonathan Wilkes Salesperson of the Year Technician of the Year Kia Warrington Suzuki Warrington Most Profitable Dealership Customer First Award 6

In addition to the awards a great night was had by all, here are a few more photos from the evening. We’d also like to pass on a massive thank you to Chrissie Hanshaw and Ellie Rogers for their hard work in organising the fantastic event! 7

OFFERS 8

Out with THE OLD & in with THE NEW! IS BACK ... 22ND JANUARY JANUARY MARCH 21ST TO 29THSUZUKI WIGAN 16TH TO 26THMG WIGAN WALLGATE WN3 4DS 01942 324000 QUEEN ST WN3 4HX Opening times: MON-FRI 9am-7pm SAT 9am-5pm 01942 446446 SUN 11.30am-5pm Chapel House Motor Co Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 668178. Chapelhouse Motor Co Ltd is an Appointed Representative of Autoprotect (MBI) Ltd for Limited Insurance Dis- tribution Purposes. Autoprotect (MBI) FRN 312143, is regulated and authorised by the Financial Conduct Authority. You can check this at www.fca.org.uk We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our Manufacturer supporting finance partners also provide preferential rates to us for the funding of our vehicle stock and financial support for our training and marketing. Registered Office 603-609 Liverpool Road, Ainsdale, Southport, Merseyside PR8 3NG Registered in England 1248452, 8437125 and 1376689 9

MEET THE TEAM SAM ROBERTS In every issue, we’ll be taking a look at a different department so you can get to know the team a bit better. This time it’s the Marketing team! Based at Chapelhouse MG Wigan in an office surrounded by Lego and plants just about clinging onto life, this is where all the marketing efforts for the Group are actioned. PAIGE BERESFORD STARTED WITH CHAPELHOUSE 2020 DWRhINisKkeOyFOCldHFOaIsChEioned DDRoEgAcMudJdOleBr GT500 Heritage Edition get RAF Marksman DNReEwAFMorCdAMRustang Shelby SYQPoEuuCanlIgiAfeiLcsatStpKioeInLrsLon to ever 2S0T2A2RTED WITH CHAPELHOUSE DRINK OF CHOICE Tequila CDoRpEyAwMriteJOr B DREAM CAR S Porsche 911 Turbo Marketing are always on HSyPpEeC(IwALo)SmKaILnL the hunt for social media content, coffee and Haribo, and will accept any as a form of bribery. 10

MIKE COEN Despite the best efforts from Sam, Paige, Mike STARTED WITH CHAPELHOUSE and Chris, Chappy 2022 maintains he is the brains behind the whole DGRuIiNnnKeOssF CHOICE department. DTRatEtoAoMistJOB DCRlaEsAsiMc MCiAnRi in Cadbury’s Purple CHRIS WILCOX SDPaEdCjIoAkLesSKILL STARTED WITH CHAPELHOUSE CHAPPY 2014 DRINK OF CHOICE Cider PDieREtaAsMterJOB 1D96R0EsABMatCmAoRbile KSePeEpCyI-AuLppSiKeIsLL STUAnDRkBnTREaoINnwDDaKCnRWnhEOaaDIAFTpmSRMHeCuEillzHShCJkAuLPOsoOHMkhuEuBAIiacCCsJCPkkeEiIAymeAEmRLcLnhHaSyasOKcrUmoILtSLE 11

CHAPELHOUSE WINS FOR CUSTOMER CARE Chapelhouse is ecstatic to have won Customer Care Award. It’s a testament to how the Franchised Customer Care Award we value every person who comes through our 2022 at the Motor Trader Awards door, whether that’s for New and Used cars, hosted in London which took place on Motability or Parts and Aftersales. Across the the 23rd of November. board, Chapelhouse is inspired to continue our excellent customer service record, and we are Group Operations Director, Phil Clay said grateful to every team member who makes the “We were extremely proud to win at the Motor Chapelhouse experience a good one.” Trader Awards in London, specifically the The award was sponsored by Auto Protect Group and recognised those who go the extra mile for their customers to achieve great results and customer satisfaction. Phil commented: “It would not be possible to achieve the results that we do without all the hard work and effort each and every one of the Chapelhouse Team put in day in, day out!” Chapelhouse currently boasts over 5,000 5-star reviews with an average Judge service rating of 4.8/5, further cementation of the dedication to customer care. CHAPELHOUSE SOUTHPORT CELEBRATES DECADE AS SUZUKI BRAND PARTNER Suzuki Southport has been honoured for its milestone of being a Suzuki Franchised Partner for ten years. The dealership has been presented with an award recognising this fantastic achievement. Phil Clay said: “We’re delighted to have brought quality New and Used Suzuki cars to the Southport and Ainsdale area since 2012, and a consistently high level of customer service too” “Having Suzuki St Helens recently celebrate their 30th anniversary, and now this, is a huge credit to the business. Here’s to another ten years of Chapelhouse Suzuki in Southport and beyond!” 12

CHAPELHOUSE MG NAMED THE MOST IMPROVED DEALER OF THE YEAR Chapelhouse MG was named the Most Improved Dealer of the Year for 2022 at the recent MG Motor UK Dealer Awards. Winning the award and being named Most Improved Dealer is a huge achievement for Chapelhouse MG. Phil Clay said: “I’m proud of our MG Team and what they’ve achieved. It’s fantastic to work with a company like MG that aligns so well with our vision for Chapelhouse and its future. We’re looking forward to what’s ahead for both of us” The MG brand joined the Chapelhouse Group in 2019, with four dealerships across the North West in Southport, St Helens, Wigan and Bolton. MG Motors’ excellent line-up of cars and products, such as their 7-year warranty plan, have proved very popular with Chapelhouse customers in the time that we have worked together. Once again, we’d like to pass on our congratulations to all of our Chapelhouse MG colleagues on behalf of the Board of Directors, and we look forward to another successful year in 2023! SUZUKI ST HELENS PROUD TO RECEIVE 30-YEAR AWARD Suzuki St Helens received their Plaque from the Suzuki Regional Sales Manager, Jason Bland, in recognition of 30 years as a Suzuki Dealership. Over the last 30 years, so much has changed in St Helens, and the motor industry as a whole. At Chapelhouse, we’re pleased to provide the consistent presence and trust that Suzuki customers love. Having recently been voted the most trusted brand by customers, Suzuki is a brand that believes in transparency and trust, which is echoed by our very own Chapelhouse values. Jason said, “Great to visit Chapelhouse Suzuki St Helens. It was my pleasure to share an award with Phil Clay, Kevin Walsh and the team celebrating 30 years of union with the Suzuki family.” 13

BRANCH CONTACTS Southport 01707 574126 MG Wigan 01942 324000 Riki Doyle – Head of Sales Dan Finch – Head of Sales (ext. 2101) Matt Francis – Kia General Sales Manager (ext. 2018) Kylie Nawaz – Service Manager (ext. 2505) Robert Foster-Aspinall – Used Car Sales Manager (ext. 2078) Jim May – Service Manager (ext. 2061) Suzuki and MG Bolton 01942 446446 St Helens 01744 738000 Phil Davidson – Suzuki Sales Manager (ext. 2630) Simon Griffin – MG Sales Manager (ext. 2602) Andy Chapman – Head of Sales (ext. 2408) Stephen Challinor – Service Manager (ext. 2601) Roy Denham – Used Car Sales Manager (ext. 2418) Andy Bowen – Suzuki/MG Sales Manager (ext. 2440) Suzuki Blackburn 01254 867575 Chris Deighton – Kia Sales Manager (ext. 2430) Larissa Currie – Service Manager (ext. 2410) Chris Brindle - Head of Sales Dean Bluer – Sales Manager (ext. 2806) Suzuki Warrington 01925 632581 Mark Bickerstaffe – Service Manager (ext. 2800) Richard Lilleywhite – Head of Sales (ext. 2224) Suzuki Preston 01772 281730 Ross Cookson – Sales Manager (ext. 2210) Alan Cameron – Service Manager (ext. 2204) Chris Brindle – Head of Sales Jamie Coughlan – Sales Manager (ext. 2750) Kia Warrington 01925 570800 Michael Brooks – Service Manager (ext. 2730) Sean Thompson – Head of Sales (ext. 2316) Suzuki Blackpool 01253 204444 Stuart Reid – Sales Manager (ext. 2312) Craig Fisher - Service Manager (ext. 2304) Warren Marsden – Head of Sales (ext. 2900) Lewis Clayton – Service Manager (ext. 2909) Suzuki Wigan 01942 324000 Dan Finch – Head of Sales (ext. 2101) Mike Proffitt – Sales Manager (ext. 2105) www.chapelhouse.co.uk