2022 2nd Quarter Report revised

The City of ROCHESTER HILLS Semi Annual Report 2022 2nd Quarter Building Department Building | Ordinance | Facilities Report 2022 OUR VISION To be the best Building Department in the eyes of our customers and our peers.

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 2nd QUARTER COMPARISON 100 110 54 75 New House Permits 50 39 43 54 Decreased by 56 or 50% from 25 2nd Quarter 2021 0 2019 2020 2021 2022 $411, 918 $500,000 $478,891 $400,000 $425,092 New House Avg Construction Cost $300,000 $398,341 $200,000 $411,918 Value Increased by $13,577 or 3% from $100,000 2nd Quarter 2021 $0 2019 2020 2021 2022 539 646 646 450 Grand Total Building Permits 313 300 249 Increased by 107 or 20% from 2nd Quarter 2021 150 2 0 2019 2020 2021 2022

CITY OF ROCHESTER HILLS Building Division PERMIT ACTIVITY 2nd QUARTER COMPARISON continued… $77,864,061 2022: $77,864,061 2021: $126,147,259 Total Construction Value 2020: $36,740,715 Decreased by $48,283,198 or 38% from 2nd Quarter 2021 2022 2019 2020 2019: $58,732,028 2021 2022: 2,654 2,654 2021: 2,472 2020: 1,367 Total Permits Issued Increased by 182 or 7% from 2nd Quarter 2021 2022 2019 2019: 1,961 2021 2020 3

CITY OF ROCHESTER HILLS Building Division REVENUES / EXPENSES 2nd QUARTER COMPARISON This report compares 2022 to previous years Revenue/Expenses. $3,400,000 REVENUE: $3,382,000 $3,200,000 $3,000,000 Increased by $723,000 or 27% $2,800,000 from 2nd Quarter 2021 $2,600,000 $2,400,000 2022: $3,382,000 $2,200,000 2021: $2,659,000 $2,000,000 $1,800,000 2020: $2,576,000 $1,600,000 2019: $3,347,000 $1,400,000 $1,200,000 EXPENSES $933,000 $1,000,000 Decreased by $64,6200 or 6% $800,000 from 2nd Quarter 2021 $600,000 $400,000 2022: $933,000 $200,000 2021: $997,620 $0 2020: $938,000 2019 2020 2021 2022 2019: $835,800 EXPENSES REVENUE 4

CITY OF ROCHESTER HILLS Building Division WORKLOAD 2nd QUARTER COMPARISON INDICATORS 11,448 16,000 14,712 14,000 12,408 13,383 11,448 Phone Calls 12,000 10,000 2019 2020 2021 2022 Processed 8,000 Decreased by 1,935 6,000 or 14% from 2021 4,000 2,000 0 5,000 4,000 3,632 2,764 3,000 2,000 1,428 2,280 2,764 Trips to the Counter 1,000 Increased by 484 or 0 2020 2021 21% from 2021 2019 2022 9,000 10,106 8,000 7,000 7,146 6,000 10,106 5,000 5,891 4,421 4,000 Inspections 3,000 2019 2020 2,000 Performed 1,000 Increased by 12,960 or 0 41% from 2021 2021 2022 5

CITY OF ROCHESTER HILLS Building Division SHARED SERVICES 2nd QUARTER COMPARISON Shelby Township Inspectors were in Rochester Hills 16.5 hours performing 24 inspections. Sterling Heights Inspectors were in Rochester Hills 1 hour performing 1 inspection. . SERVICE GOALS 2nd QUARTER COMPARISON 2021 2022 2nd Quarter 2nd Quarter Status Customer Satisfaction: Goal 100% (based on counter 98% 98% surveys) Plan Review Large Commercial Projects: Goal 90% 63% 65% within 15 days Plan Review New House: Goal 90% within 10 days 72% 83% Plan Review Small Projects Goal: 90% within 7-10 days 74% 76% Plan Review Revised Plans Goal 90% within 10 days 77% 74% Inspections: Goal 90% Completed within 24 hrs 99% 96% *Started using contract plan review service to help keep = Need to Address up with work load and improve service goals. = Monitor = Good 6

CITY OF ROCHESTER HILLS Building Division 2022 2nd QUARTER INNOVATIONS  The Building Department completed a very detail 7 oriented audit as part of the Department’s IAS Accreditation renewal.  The Building Department processed the first electronic land division application.  The Building Department set up an automated inspection cancelation process that sends a text to the inspector’s phone.  The Building Department set up the new Camino program and is now capable of performing virtual inspections with the latest technology.  The Building Department updated the emergency operations plan.  The Ordinance Manager hosted the Spring HOA Forum on April 20th, 2022.  The Ordinance Manager completed a new policy for pepper spray for the Ordinance staff. The Ordinance Inspectors completed the required training for the use of pepper spray in an Emergency.  The Hoarder Response Committee continued to meet with Oakland County Health Department, Oakland County Sheriff’s Department and the Rochester Hills Fire Department to create a process to help with hoarder situations when they are discovered.

CITY OF ROCHESTER HILLS Building | Ordinance | Facilities 2022 2nd QUARTER ACCOMPLISHMENTS  Rochester Hills was noted in The Home Builders Association Magazine for being #1 in Oakland and Macomb Counties for the number of multi-family building permits. We were also noted as #5 for new single family permits.  Esther Chirodea and Chitra Neelakantan obtained their ICC certification for Permit Technician.  Mark Artinian obtained ICC Certification for Accessibility.  The Building Department Director, Scott Cope, retired after 38 years.  Michael Viazanko was named new Building Department Director.  Jodi Welch accepted our offer to become our new Manager of Ordinance Services.  Matt Wells and Dillion Morgan hired as Ordinance Inspectors.  Tony Tomasin discovered that his cell phone has the capabilities of translating in many different languages. While conducting an inspection for a new sushi restaurant he utilized this option to communicate with the owners.  Jay Fakhoury was contacted by an architectural firm seeking his advice on a design option for a project in another community. His knowledge is well known in our industry!  Customer Service continues cross training staff so they are able to help out when necessary. 8

CITY OF ROCHESTER HILLS Building | Ordinance | Facilities 2022 2nd QUARTER ACCOMPLISHMENTS  Facilities completed the City Clerk and Auditorium project under budget and before the deadline.  The proposed budget was submitted for the upcoming 2023- 2025 budget years.  The Rochester Hills Building Department hosted multiple events to promote National Building Safety Month.  Members of the Building Department attended an in-person damage assessment training hosted by the Oakland County Building Officials and Oakland County to be prepared in the event of a disaster.  The Building Director met with the Home Builders Association to discuss a partnership on future projects.  The building inspectors continue to perform free deck inspections for residents that have signed up during the month of May.  The Assistant Finance Director from the City of Southgate, called to get help on how to use, set-up and implement the BS&A PZE process.  The Building Official for Farmington Hills requested a list of positions we have in our Building Department.  Shelby Township called to see how Rochester Hills implemented our electronic permit plan review and field inspection processes. 9

CITY OF ROCHESTER HILLS Building Division GOALS FOR 2022 BUILDING DIVISION  Updated our Building Department emergency plan.  Field inspectors to attended emergency operations and damage assessment training. CUSTOMER SERVICE  Developed a five year technology plan for the department.  Installed and implement Camino's Virtual Inspection Program and Provide training for Inspectors  Lisa Knudsen & Chitra Neelakantan are working on our new Camino Permit Guide that will be available on our website. When completed, this guide will help customers find answers to their questions and provide them with a checklist to help prepare them for their project submission. Meetings will be conducted with all community development departments, including the Fire Department, to create processes, links to forms and develop the guide for our website. - in progress 10

CITY OF ROCHESTER HILLS Ordinance Division Workload Indicators 2nd Quarter Comparisons 800 306 877 915 915 600 2020 2021 2022 Complaints Processed 400 2nd Quarter 537 Increased by 38 or 200 4% from 2021 0 482 2019 Code Compliance 1,500 Notices 1,000 848 780 2nd Quarter 500 2021 Decreased by 298 0 514 482 or 38% from 2021 2019 2020 2022 864 2,000 408 360 943 864 Confiscated 1,500 2019 2020 2021 2022 Signs 1,000 2nd Quarter 500 0 Decreased by 79 or 8% from 2021 11

CITY OF ROCHESTER HILLS Ordinance Division 2022 GOALS Attend at least 4 Coordinate and HOA meetings. host a spring and fall Homeowners Call HOA presidents to Association schedule. Leadership Forum. Implement the Created a International hoarding response team. Property Maintenance Come (IPMC). Service Goals 2021 2022 Status 2nd Quarter 2nd Quarter Proactive Patrol: Goal 85% of Complaints From Proactive Patrol* 45% 79% Complaint Investigation Goal: 77% 100% Investigation Within 24 Hours *Recently filled vacant Ordinance Inspector position = Need to Address = Monitor = Good 12

CITY OF ROCHESTER HILLS Facilities Division WORKLOAD INDICATORS 2nd QUARTER COMPARISONS 1,702 2500 Work Orders Completed 2000 Increased by 163 or 11% from 2021 1500 1000 1,642 1,539 1,702 500 1,224 0 2020 2021 2022 2019 2022 Facilities Technicians to attend two Goals training classes on any trade skill or career development. Identify and secure a Facilities Management Software. Seeing a goal through from start to finish, with monthly updates on the status of each goal. 13

CITY OF ROCHESTER HILLS Facilities Division FACILITIES PROJECTS 2022 Borden Park’s Office DPS Garage Floor Area Parks Roof Maintenance Parks Roof Replacements Fire Station 1 Bay Door Replacement For Glass Door Beach House Bathroom Floors at Spencer Park Accounting Manager’s Office Renovation Interview Room at Oakland County Sherriff’s Office Veterans' Pointe Paver Replacement/Repair Borden Park Dry Storage Bloomer Park Shelter Upgrades Charging Stations at City Hall Spencer Park Shower Replacement Innovation Hills Ranger Station Columbarium at the Cemetery Borden Park’s Parking Lot Lot Striping & Crack Sealing City Wide Parking Lot DTE to Help Evaluate LED Parking Lot Lights Beach House Siding at Spencer Park DPS Storage Barn Electrical DPS Storage Barn Structure Repairs City Hall Air Handler, Aon Replacement, Chiller & Humidifier DPS ERV Replacement Install a Compound Fence Around Gated Employee Parking Fire Station 1 Generator Replacement Beach House Heat, Sherriff’s Boiler and Hot Water Tank at Spencer Park Bloomer Brick Toilet Sanitary Drain Replacement Fire Station 1 Locker/Restroom Remodel 14

BUILDING DEPARTMENT OUR VISION OUR GUIDE To be the best Building Department Be a helpful partner. in the eyes of our customers and our peers. Apply codes and ordinances in a practical, professional, consistent and fair manner. OUR MISSION Keep our customers informed. Our mission is to partner with our customers to ensure safety in all Look at challenges from a different buildings; to assist our residents and perspective. business owners in maintaining and enjoying safe buildings and properties; OUR FOUNDATION to provide a well maintained, clean, and comfortable environment for our We believe: residents, visitors and employees; to ensure Rochester Hills continues to be In always doing what is right. the preeminent place to live, work and raise a family. Honesty is the best policy. OUR COMMITMENT In treating others how they would like to be treated. In going above and beyond to provide assistance to our customers and fellow employees in an effort to exceed their expectations. YOUR LIFE MATTERS TO US In working together and helping each other get the job done. Building Division Ordinance Division In being open to new ideas. Facilities Division In showing consideration and appreciation to others. Life Safety Professional growth and networking are integral to our continued Quality of Life improvement. Life- Clean & In holding ourselves to a higher Comfortable standard. Building | Ordinance | Facilities 15