TGH IAR 2018

ADDITIONAL INFORMATIONCost-to-income ratio Operating expenses as a percentage of total income, after revenue sharing agreements with discontinued operations, but before credit impairments, including share of profit/loss from associates and JV’s and profit/losses from disposal of subsidiariesCP Conditions precedentCts/Stn Carats per stoneCpht Carats per hundred tonneCPR Competent Persons ReportCPI An index of prices used to measure the change in the cost of basic goods and servicesCRAN Communications Regulatory Authority of NamibiaCredit loss ratio Total impairment charges on loans and advances per income statement as a percentage of gross loans and advances CSI Corporate Social Investment D DE Diploma in EducationDECD Diploma in Early Childhood DevelopmentDEG Deutsche Investitions- und EntwicklungsgesellschaftDeloitte The external auditors for the banking and finance segment during the reporting periodDES Diploma in Education SecondaryDFI Developmental funding institutionDividend cover Headline earnings per share divided by dividend per share before taxationDividend per share Total dividends to ordinary shareholders in respect of the year, expressed in cents DJPE Diploma in Junior Primary EducationDMS Document Management ServiceDPPE Diploma in Pre-Primary Education DR Disaster RecoveryD+H An information and technology service provider of Trustco Bank E EBITDAASA Earnings before interest, tax, depreciation, amortisation and stock adjustmentsEffective tax rate Direct taxation as a percentage of income before taxationEFT Electronic Funds TransferEIA Environmental Impact AssessmentsElisenheim or EPDC The mixed use development known as Elisenheim and registered in Elisenheim Property Development Company (Pty) LtdELO Ehangano Lyokupungula nokugandja OmikuliEMP Environmental Management PlanEmployee payroll taxes Comprises payroll taxes and social security tax withheld from employee remuneration inclusive of social security and leviesEmployer payroll taxes Comprises payroll taxes payable as a result of a company’s capacity as an employer inclusive of social security and leviesEPL Exclusive prospecting licenceEPS Earnings per shareEPZ Export processing zone ERM Enterprise Risk ManagementESIA Environmental and Social Impact AssessmentEY Ernst and Young F Farm Herboths The proposed residential development known as Farm Herboths and registered in Farm Herboths (Pty) LtdFIA Financial Intelligence ActFIC Financial Intelligence CentreFides Bank Fides Bank Namibia LtdFSB Financial Services BoardFY Financial year TRUSTCO GROUP 201 INTEGRATED ANNUAL REPORT 2018

ADDITIONAL INFORMATION G GCR Global Credit Rating Company GM A general meeting of shareholders called to approve a transaction GCX Global Carbon Exchange GDP Gross domestic product GIA Gemological Institute of America GRI Global Reporting Initiative Gross specific impairment Balance sheet impairments for non-performing, specifically coverage ratio impaired, loans as a percentage of specifically impaired loans Group Trustco group of companies or “Trustco” H Harambee All pulling together in the same direction Headline earnings Determined, in terms of the circular issued by the South African Institute of Chartered Accountants at the request of JSE, by excluding from reported earnings specific separately identifiable remeasurement net of related tax and non-controlling interests Headline earnings per Headline earnings divided by the weighted average number of ordinary shares in issue share ordinary shares HEPS Headline earnings per share Herboths Portion 3 and remainder of Farm Herboths No 485 HPP Harambee Prosperity Plan: Namibian government’s action plan towards prosperity for all HR Human resources Huso Huso Investments (Pty) Ltd Huso transaction The transaction approved by shareholders on 5 October 2015 as amended, which amendment was approved by shareholders on 13 June 2017, with regards to the acquisition by Trustco, through Trustco Resources of the entire shareholding in Huso of which Morse and NNDC are wholly owned subsidiaries I ICB Institute of Certified Bookkeepers ICDL International Computer Driving Licence ICT Information and communication technology ID Identification Document IFC International Finance Corporation IFRS International Financial Reporting Standards Informanté Informanté newspaper IOL Institute for Open Learning (Pty) Ltd IOL/VTC Institute for Open Learning VTC (Pty) Ltd IMF International Monetary Fund IRS ROM Infield screening run of mine IT Information technology ITSC or IT steerco Information technology steering committee IT Stratco Information technology strategy committee J JSC Junior Secondary Certificate JSE JSE Limited, a company duly registered and incorporated under the laws of South Africa, licenced as an exchange K Khomas Medical Centre Khomas Medical Centre situated on the corner of Florence Nightingale and Allies Street Khomasdal, Windhoek, Namibia King III The King Code of Corporate Governance III (2009) King IV The King Code of Corporate Governance IV (2016) KP Kimberley Process TRUSTCO GROUP 202 INTEGRATED ANNUAL REPORT 2018

ADDITIONAL INFORMATIONKPC Kimberley Process CertificateKPI Key Performance IndicatorKYC Know Your Customer L Lafrenz Industrial development in Windhoek, owned by TGILand bank The holding of undeveloped property by TrustcoLegal Shield Short term insurance product of the insurance divisionLegal Shield Holdings Legal Shield Holdings (Pty) Ltd and the holding company for the insurance segment and its investmentsLegal Shield Holdings The disposal of 20% of Trustco’s interest in Legal Shield Holdings to Riskowitz Value Fund for transaction NAD 1.2 billion LR Listings RequirementsLSM Living Standards MeasureLSTK Lump-sum-turn-key M MD Managing director of TrustcoMeya Meya Mining incorporated in Mauritius with registration number 141003C1/GBLMET Ministry of Environment and TourismMFMR Ministry of Fisheries and Marine ResourcesMIDA Micro diamond analysisMIM Morse Investments Mauritius with registration number 141796C1/GBLML Mining licenceMME Ministry of Mines and EnergyMoore Stephens Moore Stephens Johannesburg, external auditor of Trustco Group Holdings LimitedMoore Stephens International The external auditor of the Sierra Leonean operations and the Mauritian entities respectivelyMorse Morse Investments (Pty) Ltd N NAD Namibia dollar NamCode Corporate Governance Code of NamibiaNamfisa Namibia Financial Institutions Supervisory AuthorityNANTU Namibian National Teacher’s UnionNAV Net asset value NCHE National Council for Higher EducationNCPI An index of prices used to measure the change in the cost of basic goods and services in NamibiaNet asset value Equity attributable to ordinary shareholdersNet asset value per share Net asset value divided by the number of ordinary shares in issue at yearendNet interest margin Net interest income as a percentage of total assets, excluding trading derivative assetsNext Next Investments (Pty) LtdNGO’s Non-governmental organisationsNNDC Northern Namibia Development Company (Pty) LtdNOSA National Occupational Safety Association (South Africa)Nomco Nomination portion of the REMCO committeeNPAT Net profit after tax NPL Non-performing loansNQA Namibia Qualifications AuthorityNQF National Qualifications FrameworkNSX Namibia Stock ExchangeNSSU Namibia Schools Sport UnionNSSC Namibia Senior Secondary CertificateNTA Namibia Training AuthorityNTA Namibia Tennis Association TRUSTCO GROUP 203 INTEGRATED ANNUAL REPORT 2018

ADDITIONAL INFORMATION O Ondangwa Proposed mixed use land development in Ondangwa of which the Ombala development forms a part of (registered in the name of Northern Industrial Estates (Pty) Ltd)OSHAS Occupational Health and Safety SeriesOshi li Nawa It’s all good OTC Over the counter P P1 Phase 1 exploration program for MeyaPAYE Pay as You Earn PD Previously disadvantagedPMR Professional Management Review AfricaPMR Awards PMR Namibia Country Survey Business ExcellencePPE Property, Plant and EquipmentProfit for the year Income statement profit attributable to ordinary shareholdersPSD Payment System DeterminationPwC PricewaterhouseCoopersPRU Protective resource unit Q QVR Code Empowerment initiative for aspiring young entrepreneurs and businessmen and women throughout Namibia R Rap Rapaport published polished diamond price listReal People Real People (Pty) LtdRDP Resource Development ProgramReinsurance Insurance or investment risk that is ceded to another insurer in return for premiumsRemco Remuneration ration portion of the remuneration committeeReturn on equity Headline earnings as a percentage of monthly average ordinary shareholders’ funds (expressed as percentage)Risk appetite An expression of the maximum level of residual risk that the group is prepared to accept in order to achieve its business objectivesRiskowitz Value Fund Riskowitz Value Fund LP a New York based partnership registered in accordance with the laws of Delaware, USARiskowitz Value Fund The transaction approved by shareholders on 26 October 2017 in terms whereof 58 823 529specific issue of shares for shares are issued to Riskowitz Value Fund at a price of NAD4.25 per sharecash transaction ROE Return on equityRoM Run of mine Rt Right HonourableRTGS Real Time Gross Settlement System S SADC Southern African Development CommunitySAMTRAC Safety Management Training CourseSAICA The South Africa Institute of Chartered AccountantsSDLC Software Development Life CycleSENS Stock Exchange News ServiceShares in issue Number of ordinary shares in issue as listed on the exchange operated by the JSESHE Safety, Health and EnvironmentSL Sierra LeoneSME Small and medium enterprisesSPES Step out of poverty through education, encouragement and supportSRC Saskatchewan Research Council Laboratories TRUSTCO GROUP 204 INTEGRATED ANNUAL REPORT 2018

ADDITIONAL INFORMATIONSRK Consulting Global Mining Industry experts tasked to complete the competent persons report for MeyaSWAPO South West Africa People’s OrganisationSWIFT Society for Worldwide Interbank Financial Transactions T TAP Touch Assistance PortalsTAS Trustco Air Services (Pty) LtdTrustco Construction Trustco Construction Services (Pty) Ltd, previously known as Watermeyer Mining and Construction Services (Pty) LtdTFS Trustco Financial Services (Pty) LtdTGI Trustco Group International (Pty) LtdTGH Trustco Group Holdings LtdTPH Tonnes per hourTrustco Trustco Group Holdings LtdTrustco Bank Trustco Bank Namibia LtdTrustco Capital Trustco Capital (Pty) Ltd Trustco Finance Trustco Finance (Pty) LtdTrustco Fleet Trustco Fleet Management Services (Pty) LtdTrustco Insurance Trustco Insurance Ltd Trustco Life Trustco Life Ltd Trustco Properties Trustco Property Holdings (Pty) LtdTrustco Resources Trustco Resources (Pty) LtdTTO Trustco JSE share code TOP 40 Program to motivate and reward employees who exceed expectations and excel irrespective of level of employmentTUC Trustco NSX share code TVET Technical Vocational Education and Training U UNAM University of NamibiaUSD United States Dollar V VIT Valuables in transitVSI Vertical shaft impactorsVTC Vocational Training CentreVWAP Volume weighted average price W WANOS Weighted average number of ordinary sharesWeighted average number The weighted average number of ordinary shares in issue during the year as listed on the JSEof ordinary sharesWIL Work integrated learning initiatives in its VTC education offerings Y The South African insurance brand YAMBU TRUSTCO GROUP 205 INTEGRATED ANNUAL REPORT 2018

CORPORATE INFORMATIONBUSINESS ADDRESS AND REGISTERED OFFICE SOUTH AFRICAN OFFICES SOUTH AFRICATRUSTCO GROUP HOLDINGS LIMITED JOHANNESBURG AUDITORSTRUSTCO HOUSE TUSCANY OFFICE PARK  MOORE STEPHENS2 KELLER STREET FIRST FLOOR, BLOCK 9 50 OXFORD ROADWINDHOEK 6 COOMBE PLACE PARKTOWNNAMIBIA RIVONIA 2128 JOHANNESBURG TEL: +27 11 644 6622 2193POSTAL ADDRESSPO BOX 11363 CAPE TOWN NAMIBIAWINDHOEK 303-305 OAKMOND BDO NAMIBIANAMIBIA SOMERSET LINKS BUSINESS PARK 61 BISMARCK STREET, WINDHOEK DE BEERS AVENUE NAMIBIAHEAD OFFICE SWITCH BOARD SOMERSET WEST, 7130 TEL: +264 83 322 4125TEL: +264 61 275 4000 TEL: +27 21 852 0851FAX: +264 61 275 4090 COMPANY SECRETARY AND BUSINESS ADDRESSWEB: WWW.TGH.NA INTERNATIONAL OFFICES AMANDA BRUYNSE-MAIL: [email protected] SIERRA LEONE TRUSTCO HOUSE 38 WILKINSON ROAD 2 KELLER STREET, WINDHOEKREGIONAL OFFICES FREETOWN NAMIBIAONGWEDIVA SIERRA LEONE PO BOX 11363, WINDHOEK, NAMIBIAMAIN ROAD TEL: +232 767 50984 [email protected] +264 61 275 4511TEL: +264 65 233 300 MAURITIUS C/O OCORIAN (MAURITIUS) LTD GROUP FINANCIAL DIRECTORKATIMA MULILO 13TH FLOOR, TOWER   FLOORS ABRAHAMS347 HAGE GEINGOB STREET NEXTERACOM [email protected] MULILO CYBERCITY +264 61 275 4512TEL: +264 66 254 433 EBENE 72201 INSTRUMENT CODES TTO           RUNDU JSE SHARE CODE: 1267 EUGENE KAKUKURU STREET MONDIAL MANAGEMENT SERVICES LTD NSX SHARE CODE: TUCRUNDU MaBCO CENTRE ISIN NUMBER: NA000A0RF067TEL: +264 66 255 066 16 LEOVILLE 1 HOMME STREET ADR OTC: TSCHY PORT LOUISWALVIS BAY MAURITIUS168 SAM NUJOMA DRIVE TEL.: +230 217 1030WALVISBAY MOBILE +230 525 51253TEL: +264 64 212 000 SPONSORSGOBABIS JSE SPONSOR AND CORPORATE ADVISORCORNER OF CHURCH STREET AND STATION ROAD SASFIN CAPITAL, A DIVISION OF SASFIN BANK LTDSHOP NO 9 (REGISTRATION NUMBER 1951/002280/06)TAU SHOPPING CENTRE MALL 29 SCOTT STREET, WAVERLEY, 2090GOBABIS PO BOX 9510, GRANT PARK, 2051TEL: +264 61 270 9610 NSX SPONSORKEETMANSHOOP SIMONIS STORM SECURITIES (PTY) LTDSHOP 37 REGISTRATION NUMBER 96/421MUTUAL MALL 4 KOCH STREETTEL: +264 61 270 9640 KLEIN WINDHOEK NAMIBIAMARIENTAL PO BOX 3970, WINDHOEK, NAMIBIAWOERMANN ARCADESHOP NO 5, DR SAM NUJOMA AVENUE TRANSFER SECRETARIESTEL: +264 61 270 9630 COMPUTERSHARE INVESTOR SERVICES (PTY) LTDTRUSTCO BANK NAMIBIA OFFICES (REGISTRATION NUMBER 2004/003647/07)OSHAKATI ROSEBANK TOWERS, 15 BIERMANN AVENUE,FRANS INDONGO COMPLEX ROSEBANKUNIT 6 2196OSHAKATI MAIN ROAD (B1) PO BOX 61051, MARSHALLTOWN, 2107TEL: +264 61 434 8300 TEL: +27 11 370 5000WINDHOEK TRANSFER SECRETARIES (PTY) LTDEROS, CNR OF OMURAMBA ROAD & VALLEY HAKOS (REGISTRATION NUMBER 93/713)STREET 4 ROBERT MUGABE AVENUETEL: +264 61 434 8100 BURG STREET ENTRANCE OPPOSITE CHATEAU STREET WINDHOEK NAMIBIA PO BOX 2401, WINDHOEK, NAMIBIA TEL: +264 61 227 647 TRUSTCO GROUP 206 INTEGRATED ANNUAL REPORT 2018