Program Advisory Group Manual Final

FAMILY & YOUTH ROUNDTABLE OF SAN DIEGO COUNTY Program Advisory Group (PAG) Protocols County of San Diego, HHSA, BHS Children Youth and Families, Family Youth Liaison Revised 2014 2014 -2015“Let us put our minds together and see what life we can make for our children.”- Sitting Bull 5005 TEXAS STREET SUITE 104 SAN DIEGO, CA 92108

Program Advisory Group Protocols Page 2 of 16The Principles of Family Youth Professional Partnership Family, Youth Professional Partnership (FYPP) is family, youth and professionalImproving public child-family service delivery and access to care partners working together, by sharingrequires the full inclusion of family and youth that receive services. information, resources, andThe more “family/youth involved” an agency, program, or system responsibilities. Partners are responsiveis, the more likely it will reflect community strengths, needs, to the needs, cultures, and success ofvalues, and day-to-day realities. each partner. A successful FYPP utilizes a multi-stakeholder approach, whereEffective system improvements will require a partnership between there is genuine intent to achieve theirlocal, state, and national stakeholders who view themselves as part common purpose.of the system-building team. This does not mean that tensionsbetween partners will not arise, as such tensions are inevitable if RAISEonly because there are different and sometimes competingconstraints, demands, and resources. Tensions are more likely to Responsibility: Each Family-Youth andbe resolved when there is an authentic partnership in place which Professional partner takes ownership inrequires “authentic” shared experiences. Effective collaboration the partnership by committing to bebetween partners entails collaboration, consensus building, and responsible for the success of thepartnership across these stakeholder groups and includes families, partnerships’ achievements.youth, providers, line staff, administrators, policy makers, andevaluators. The strategic inclusion of family and youth in all Agreement: The foundation of FYPP is aplanning, development, implementation, and the oversight of strong commitment from each partner toservices specifically to family/youth member involvement assists collaborate. This is demonstrated by fullin ensuring effective services. agreement on what is to be achieved. Each partner agrees to ensure theProgram Advisory Group (PAG) Protocol: To initiate a successful success of the partnership. Partners alsoand effective communication model for family and youth commit to ownership in achievement ofstakeholder input, Family & Youth Roundtable of San Diego outcomes.County has developed a Program Advisory Group (PAG)Protocols. The PAG Protocols provide support to BHS CYF Influence: All decisions related tocontractors centered on developing a partnership with achievement of outcomes are decided onorganizations whom work with family and youth receiving together. Decisions are family centeredBehavioral Health Services. The PAG Protocol is inclusive of the <not service driven> and there is fullCounty of San Diego HHSA, Behavioral Health Services for understanding of each partners’Children, Youth and Families Principles of Family Youth perspective and needs before decisionsProfessional Partnership, as listed to the left of this page. are made. Sharing: Each partner brings equally important knowledge and information. Partners agree that each perspective is vital to their success. Partners share their knowledge and reflect on the expertise provided to them. Excellence: To achieve excellence in FYPP there needs to be formal mechanisms in place that provide for feedback loops at all levels. Each perspective must be considered and given equal influence in decisions that affect outcomes.Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 3 of 16BHS Child, Youth and Family Liaison - Program Advisory Group Technical AssistanceThe Family & Youth Roundtable (FYRT), serves as the San Diego County Behavioral Health (BHS)Children, Youth and Families Liaison (CYFL), which serving as a member of the BHS CYFadministration team. In this role as CYFL, Family & Youth Roundtable is charged with theprimary duty of coordinating, training, and advancing Family Youth Professional Partnership forChildren, Youth and Families (CYF) within Behavioral Health Services (BHS) of the San DiegoCounty Health and Human Services Agency (HHSA).As the CYFL, the Family & Youth Roundtable is responsible for providing technical assistance(TA) to San Diego BHS CYF contracted providers for development and planning of CYFProgram Advisory Groups.The Purpose of the Program Advisory GroupThe purpose of the Program Advisory Group Partnership (PAG Partnership) is to assistorganizations with amplifying their work by promoting active and meaningful family andyouth involvement in policies, programs, and practices. During the process, organizations areencouraged to gain feedback from families and youth they serve with the ultimate purpose ofenhancing the process for planning effective services that are family, youth, and communitycentered practice. Your clients (family and youth) will have the opportunity to relate theirexperiences in accessing services, how their family has been or should have been involved inthe care plans, individualized services, accountability to effective outcomes, and culturalcompetency. County of San Diego HHSA, Behavioral Health Services, Children Youth and Families contracts state the following about Program Advisory Groups (PAG)Program shall implement and maintain a PAG. The PAG will meet at least 2 times per year toadvise contractor on program design, practice, and policy. The PAG membership shall consistof at least 51% of whom shall be youth and families served by the program, and shall reflect theages and cultures of the client population. Meeting minutes and action items based on PAGinput shall be reported to the COR or designee in the MSR.The Family & Youth Roundtable (CYFL), as a member of the BHS CYF administration team,reports Providers’, Family-Youth PAG activities in the Monthly CYF Sector Report. TheMonthly CYF Sector Report is disseminated throughout San Diego County to variousorganizations and entities. This section of the sector report highlights providers’ support andpartnership with the families and youth they serve. BHS CYF Contractors should utilize thePAG Sector Report Form (Refer to Appendix A for specifics) to report Family-Youth PAGactivities. This information will be incorporated into the Monthly CYF Sector Report.Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 4 of 16In addition, the Family & Youth Roundtable developed a CYF Program Advisory GroupFidelity Evaluation tool (Refer to Appendix B) for BHS CYF Contractors to utilize in thedevelopment of the organization’s PAG. The CYF PAG Fidelity Evaluation tool incorporatesnationally recognized best-practice (benchmarks) definitions and activities in four core fidelityareas to assist organizations in development and implementation of the Family-Youth PAG.These fidelity areas and definitions from the fidelity evaluation tool are provided below:FIDELITY AREA BENCHMARK DEFINITION1. Program Advisory Group Consumers constitute the majority (at least 51%) of the CYF PAG identifies as a Family/Youth served by2. PAG Empowerment program/contractor that advises the contractor on program design, policies, & practices.3. Integration of Peer Principles4. Linkage w/BHS CYF Liaison PAG membership is recognized by organization leadership as a contributor to the empowerment of (Family & Youth Roundtable) participants. Members take an active role in the governance and decision-making processes within the target(s) of the PAG e.g. policy, program design, and practices. Relationships are based upon shared experiences and values. Staff and PAG members share their experiences. The relationships are characterized by reciprocity and mutuality. A peer relationship implies equality, along with mutual acceptance and mutual respect. F/Y partners regularly attend the BHS CYFL monthly Countywide Supervision for Peer Support Partners. PAG activities are linked to the BHS CYFL Sector Report. F/Y receiving services are given access to the CYFL for advisory of system program practices.The PAG Sector Report Form and CYF Program Advisory Group Fidelity Evaluation tool areintended to provide BHS Contractors with support and documentation to meet the San DiegoHHSA, Behavioral Health Services, CYF BHS contractual standards.Organizational PreparationFamily and youth have a variety of treatment experiences, favorable and unfavorable, whichthey may or may not be comfortable sharing. Additionally, their interest in sharing their livedexperiences will vary, based on a number of conditions, including:  The degree to which they perceive stigma associated with their status  The degree to which they perceive that their input is valued  Their ability to provide input without undue burdenAt the service level, administrators must create varied and meaningful opportunities for familyand youth to share their perspectives in ways that are respectful, supportive, and lead to clear Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 5 of 16and observable impacts. It is important to note that inauthentic or token efforts to engagefamilies and youth are not only weak in their impact, but may stifle future family and youthinterest. A service system’s culture that truly values and supports authentic family and youthparticipation is critical for engaging and sustaining robust family youth interest (County of SanDiego HHSA BHS CYF Liaison, 2012). The following areas are items to consider at the servicelevel to create meaningful and supportive authentic family-youth partnerships: 1. A high-level agency administrator is responsible for overseeing and ensuring implementation of PAG Family and Youth input. This champion is also actively directing agency-sponsored Family Youth PAG participation activities. 2. Provider organizations seeking to implement a family/youth PAG should review the CYF Program Advisory Group Fidelity Evaluation tool to ensure fidelity areas and benchmark definitions are efficiently integrated into the PAG (refer to Appendix B). 3. Provider organizations develop and implement an array of strategies for soliciting and accepting involvement from family/youth (i.e. semiannual PAG meetings, focus groups, online and hardcopy surveys, etc.). 4. An education and engagement campaign is developed, consisting of posters and brochures that invite family and youth to share their “lived” system service experiences at the next semiannual PAG Meeting. 5. The PAG engagement campaign should include: a) Training all staff, especially direct service staff on the Principles of Family Youth Professional Partnerships, and; b) Development of materials which explains to family & youth why the act of sharing their experiences is relevant and valued, and how their experiences will be used. 6. Provider organizations give families and youth access to the BHS CYF Family Youth Liaison, as a resources in overcoming barriers to partnership family and youth may experience. 7. Provider organizations amplify the voice of their family and youth by reporting PAG meetings and results, to the BHS CYF Liaison for inclusion in the Monthly Sector Report (Refer to Appendix A). Developing PAG Meeting StandardsThe development of a successful provider agency requires continued growth to address theevolving needs of those they serve. These systematic behavioral changes necessitate inclusion ofequitable partnerships that have the following elements: trauma informed, has a gainedunderstanding of environmental burdens, and is one that fully supports the overall health andwell-being of those they serve. A fundamental component of achieving culturally relevant,community and client driven services is the robust participation by families and youth whopossess lived experience with the providing agency. The success of Care Planning is reliant onfamily & youth partnering with practitioners in their own care, and in using their experiences toinform evaluations, programs, policies, service-level developments, and enhancement activities. Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 6 of 16Program Advisory Group Preparation for Meeting Standards: Make sure that your organization/program is ready to receive feedback Be prepared to hear both positive feedback and suggestions for improvement. Prepare your program staff and organization to respond to feedback in a timely manner Provide mechanisms for incorporating feedback into organizational improvements when possible.Additional things to consider when developing PAG Meeting Standards:Ask Specific Questions Help Family and Youth to provide valuableCheck what you have heard information by asking for feedback about specificShare your feedback things. Be sure you understand the message. Because the topic is you – you may begin to think about the meaning behind the feedback before you fully understand what was intended. Your programs well intended work is involved, be prepared to share what was and was not helpful to you. This assists the families and youth in improving their skills at giving useful feedback. It is essential that a judgment-free and supportive environment is created to support constructive feedback.Don’t become defensive . Even though the feedback will be about your organization, don’t become defensive. Accept the feedback graciously, and use it to your advantage.Be objective Consider how the feedback can be used to your advantage, you can always improve your program’s performance. If participating family and youth feel uncomfortable with your reaction, they are more than likely to be less willing to risk providing you with truly honest feedback again.Listen This is the most important guideline and one which many of us struggle with, particularly when the feedback is close to the bone. Reflect on what is being said and ask questions to clarify understanding and pull out more from what is being offered to you. * Choosing the right facilitator team Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 7 of 16 Be grateful Tell the family and youth what you plan to do with the feedback, how you will act upon it and deploy the information for learning and improvement. Be detailed in how the information will be used and timelines, who will received it, and how they will be informed about actions/changes made. Setting the AgendaThe recommended time to hold the Program Advisory Group is 2-hours. Because the grouptime is short, you will only have time for a few questions. Additionally, you will need to dointroductory education. The Program Advisory Group questions should be open-ended andmove from the general to the specific related to your program’s policies, programs, andpractices. Selection of a (PAG) Program Advisory Group Facilitation TeamOne thing that distinguishes Program Advisory Groups from interviews or written surveys isthat they require a liaison/facilitator with experience running a group. This means you needsomeone with experience in facilitating a diverse group. Many family and youth members havesuccessfully facilitated parent or youth support groups, educational forums, etc. and werecommend that family/youth Program Advisory Groups be facilitated in a “self-help model”.This means that a parent/caregiver/youth lead or co-lead assist with the facilitation of thegroup. The facilitator should be able to deal tactfully with outspoken group members, keep thediscussion on track, and make sure that every focus group participant is heard. Most importantis that the facilitation remains neutral at all times. 1. At least one team member facilitator should be a family partner or youth partner. 2. You should use a 2-person facilitation team, where one person facilitates the discussion, and the other person records it. 3. In choosing the facilitator/trainee, consider whether the facilitator/trainee has qualities that might make the participants comfortable. 4. The facilitator must be able to be objective regarding the Program Advisory Group topic(s) in order to elicit honest responses from the participants. Hosting Checklist for PAG MeetingsA Program Advisory Group Meeting cannot be developed overnight. The planning shouldstart at least six weeks prior to the actual session. It should take that much time to engageinterested participants, locate a site, and invite and follow-up with attendees. Below is atimeline and suggested tasks. Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 8 of 16 Task Timeline Assigned To1. When requested by provider FYRT Request must be 8 weeks FYRT uponwill assign a Community in advance of the PAG Program/AgencyEngagement Staff Member to date. Requestprovide technical assistance.2. Determine time, date, and location 6 weeks prior to session Program Staffof the PAG. dateCreate a semiannual schedule. Thisallows for creating lobby posters andinvitations for family and youth.3. Arrange and reserve the session site. 6 weeks prior to session Program StaffMake initial arrangements for dateseating, equipment, refreshments,daycare, and any incentives.4. Develop invitations and prepare 5 weeks prior to session Program Staffstaff to engage family/youth for dateparticipation5. Create a list of the interested 4-5 weeks prior to session Program Staffparticipants dateEnsure you will have a minimum of51% family and youth participantsattending.6. Implement a registration process 4-5 weeks prior to session Program Staff date.7. Select a staff member at the 3 weeks prior to session Program Staffprogram to act as a note taker dateduring the sessions8. Finalize arrangements for seating, 2 weeks prior to session Program Staff equipment, refreshments, daycare, date Program Staff and any incentives Facilitation Team 1 week prior to session9. Follow-up the invitations with date phone calls to remind registered participants and answer any Session date questions participants may have10. Conduct the session11. Send a thank-you letter to 2 days post-session date Program Staff participants12. Transcribe notes from session and 2 days post-session date Program Staff provide information on what the Program Staff program is doing with the feedback received. Send copy of report to all participants13. Generate an event report to be used 2 days post-session date in the monthly Sector Report and Good News Report.Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 9 of 16 Utilize the Family Youth PAG Program Staff Sector Report form provided in Appendix A.14. A) Program Staff Facilitation Team 2 days post session date Only should send the completed Family Youth PAG Sector Report form to the CYFL for promotions to: B) Fax: 619-546-6251 or C) Email: [email protected] Structure of a (PAG) Program Advisory GroupConducting a (PAG) Program Advisory GroupConducting the (PAG) group is primarily a matter of following the structure, but of course thereis more to it than that. The facilitator should arrive before the participants, set out therefreshments, and arrange the room so all participants can view one another. U-shaped seatingor everyone at the same table is best. As participants arrive, the facilitator should set the tonefor a comfortable, enjoyable discussion by welcoming them.Facilitation Team Preparation Hold the Program Advisory Group at a time and at a place that is convenient for family and youth members to attend. Publicize the Program Advisory Group meeting and the purpose/value. Set up the room prior to the Program Advisory Group. Serve refreshments. The suggested length of time for the Program Advisory Group is 2 hours.Start the Program Advisory Group on time, and end the Program Advisory Group on time. Inform Program Advisory Group participants that what they say will be recorded accurately and that their comments will be compiled into a report. Make sure that all Program Advisory Group participants are given the opportunity to speak in a way that respects their needs and norms. The group facilitator will keep the Program Advisory Group participants focused on the question asked. The group facilitator will set a positive tone for the (PAG) Program Advisory Group. The group facilitator will encourage participation by all (PAG) Program Advisory Group participants. Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 10 of 16 The group facilitator shall set a ground rule that allows for all ideas/comments to be recorded and respected by group participants by request one ground rule be: each participant may speak from their point of view only never against another person’s experience/point of view. The materials you likely require for the session are:  Flip chart or easel paper to write reminders or key Questions/ notes during session  Markers  Masking tape  Refreshments  Watch or clock  List of participants  Sign in sheets  Evaluations  Post-it and pens for comments  PAG Questionnaire or Agenda  Family Youth PAG Sector Report form (refer to Appendix A)  CYF Program Advisory Group Fidelity Evaluation Tool (refer to Appendix B)Once the group gets underway attention to the following details will help ensure success:  Set the tone: Participants should feel good about the session.  Make sure that every participant is heard.  Get full answers (not just “we need respite care”, but “we need respite care in order to keep our kids out of placement”).  Monitor the time closely.  Keep the discussion on track.  Set ground rules with the groupIntroductory RemarksGood evening, I am _____________ from ____________. I would like to introduce ________________who will be taking notes.Thank you for taking the time to come here for this Program Advisory Group discussion. The purpose ofthis discussion is to gain your thoughts on the services you and your child are receiving or have receivedat ___________.Your feedback will be reported directly to decision makers throughout our program to improve ourpolicies, programs, and practices. In addition, Family & Youth Roundtable, as the Behavioral HealthServices, Children, Youth, and Families Liaison, will use information received to share with other familyand youth and to advocate for your voice at meetings and other channels of communication.Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 11 of 16After the introductory remarks make sure to explain to following items to participants:  The process (topics and objectives) you will follow for the session/meeting.  Explain they will receive a copy of the Program Advisory Group report.  Explain the process for giving additional input to the program (Fill in programs website, blog, email and/or telephone #’s), then proceed with introductions.Let’s go around the table and introduce yourselves. (Might do an Ice Breaker here) Give people permissionto use first name only. [Note taker shall not record names in meeting minutes or reports. Their nameswill be recorded on the sign-in sheet only to record attendance/participation. The group facilitator shouldmake sure to let participants aware of this protocol. Ground RulesThis discussion will take about 2 hours to complete. As I mentioned before, we’re doing this (PAG)Program Advisory Group. (State purpose again).The information you share tonight will be used for this purpose only. Your names will not be used in thereport that will go to our program’s decision makers and may be shared with County of San Diego HHSABHS CYF administration and other family and youth. We are trying to gather all points of view,therefore we ask that you only share your point of view and not comment against any others. Does anyonehave other ground rules they would like to add? – It is helpful to write participant’s guidelines on a flipchart and ask for consensus from the group.Interview QuestionsNow I would like to share with you a number of questions that I hope we’ll be able to discuss briefly.Usually, people find it easier to identify what doesn’t seem to be working than to start by saying whatdoes work. We are interested in both what doesn’t work and what does work. (Start asking the questions) EXAMPLE  What did you find helpful about the services you/your child received? What did you find unhelpful?  Did you experience challenges accessing services, if so, what were some of the challenges?  What so you wish you could tell providers and administrators?  What do you need to be healthy, safe and thriving in your community?Wrap UpThank you so much for taking the time to participate in this (PAG) Program Advisory Group. If youhave further input you can call _____________ at ___________ and give them the information toinclude. _______________ at Program Name will be developing a report that will contain yourcomments from this Program Advisory Group. A copy of the report will be available to you within 2weeks. If you don’t receive your copy of the report call ___________ at _______________ for a copy.Remind group of host and the reason they hosted the group and thank the program and team. Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 12 of 16Steps to preparing a PAG Report and ResultsSummarize the session. The facilitator should review the session with another person tocapture all of the impressions. Transcribe the notes that were taken soon after the session isover and list all comments under the heading of the questions asked. The quick time on thetranscription helps avoid memory lapses. It’s easiest for the facilitator and the recorder toremember what was meant by a particular acronym or shorthand immediately following thesession than it is a month later.Use the following steps to create a report on the Family Youth Program Advisory Group SectorReport form: 1. Write a summary of the Program Advisory Group. Look for trends (comments that seem to appear repeatedly) and surprises (unexpected comments that are worth noting). Keep in mind that the context and tone are important. If a comment (or a number of comments) seemed to be phrased negatively, elicited emotional responses, or triggered many other comments, that would be worth noting in the summary. 2. Write the report Highlight the main themes, issues, problems, or questions that arose in the Program Advisory Groups. The final report can take many different shapes, but it should include all information about the background and purpose of the Program Advisory Group, details of the session, results, and recommendations. 3. Now that participants are invested, follow-up with them. Mail the report, send them a thank-you letter, and include them in correspondence about how the information was used. You might want to include information on other ways they might use their voice or become involved.Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

Program Advisory Group Protocols Page 13 of 16Date of Meeting Appendix A: PAG ReportAmount of Family Amount in Attendance Amount of YouthAgency (Optional)Program (Optional)Successes identified byFamily and/or YouthBarriers identified byFamily and/or YouthRecommendationsidentified by Familyand/or YouthAgency/ProgramsFeedback/ActionsComments Fax completed report to: 619-546-6251 or Email to: [email protected] Family & Youth Roundtable www.fyrt.org. Telephone: 619-546-5852 Funded by: County of San Diego, HHSA BHS Children, Youth and Families, MHSA

SAN DIEGO COUNTY BHS CYF PROGRAM ADVISORY GROUP FIDELITY EVALUATION Appendix B: CYF Program Advisory Group Fidelity EvaluationBHS Contractor:Contractor Program (if applicable):Reviewer/COR:Date: Family & Youth SCALE:Program Advisory Group (PAG) Fidelity Areas and For each item identified below, circle the number Benchmark Definitions that best fits your judgment of its quality. Use the rating scale to select the quality number and total the score on page 2. Requires Poor – CYFL Technical Good Excellent Immediate Assistance Warranted CYFL Technical Assistance NOT VERY POOR MEETS MEETS EXCEEDS IMPLEMENTED POOR CONTRACT BENCHMARK BENCHMARKFIDELITY AREA BENCHMARK DEFINITION 0 12 3 4 5Program Advisory Consumers constitute the Standard Area No member Less than 40% 50% of the PAG 51% of the PAG More than 51% of Group majority (at least 51%) of the CYF Not In Program PAG identifies as a Family/Youth of the PAG of members of members identify members identify the PAG members PAG identify PAG identify identify Empowerment served by program/contractor that advises the contractor on 0 12 3 4 5 program design, policies, & High participant High participant practices. recognition / Standard Area No Some Some participant recognition / feelings of PAG membership is recognized Not In Program participant participant by organization leadership as a recognition recognition of recognition feelings feelings of empowerment by contributor to the empowerment belonging to PAG membership, of the PAG, but of empowerment by empowerment by of participants. belonging members do and feel Members take an active role in to the PAG PAG membership, PAG contributions in the governance and decision- not feel decision-making empowered and feel minimal membership, and and planning go making processes within the beyond the PAG target(s) of the PAG e.g. policy, contribution in feel like “active” and influence the program design, and practices greater agency decision –making contributors in and planning decision-making and planning 0 12 3 4 5 14 Developed by Family & Youth Roundtable 9/14 v.1

SAN DIEGO COUNTY BHS CYF PROGRAM ADVISORY GROUP FIDELITY EVALUATION Self- Self-disclosure Some self-disclosure Self-disclosure is Self-disclosure is by program common, but not almost universal— disclosure is is limited, and discouraged staff/leaders, but universal among both participants no Relationships are based upon , and no staff/leaders this is limited to staff/leaders and and staff/leaders shared experiences and values. staff/PAG one or a few participants characterize their Staff and PAG members share members are identified instances within the relationships as consumers. consumer-based mutual/reciprocal. their experiences. are Staff/leaders identified service The relationships are who are/were characterized by reciprocity and Standard Area consumers. consumers do mutuality. A peer relationship Not In Program Staff/PAG not reveal toIntegration of Peer members Principles implies equality, along with are not to service mutual acceptance and mutual participants reveal respect. F/Y partners regularly attend the consumer BHS CYFL monthly Countywide status to Supervision for Peer Support Partners. service participants 0 12 3 4 5 Standard Area PAG PAG members PAG members PAG members PAG members Not In Program report intense members report minimal report moderate report intense linkage with the BHS CYF Liaison PAG activities are linked to the have no linkage w/the linkage w/the BHS linkage w/the BHS CYFL Sector Report. F/Y and thisLinkage w/BHS CYF reported BHS CYF CYF Liaison BHS CYF Liaison, involvement is Liaison (Family & receiving services are given collaborativeYouth Roundtable) access to the CYFL for advisory of linkage to Liaison but linkage is not system program practices. the BHS collaborative CYF Liaison 0 12 3 4 5 15 Developed by Family & Youth Roundtable 9/14 v.1

SAN DIEGO COUNTY BHS CYF PROGRAM ADVISORY GROUP FIDELITY EVALUATION FIDELTY AREA NOTESProgram Advisory Group (PAG) PAG Empowerment Integration of Peer Principles Linkage w/BHS CYFLiaison (Family & Youth Roundtable Total Score:0 to 4 Score: Requires Immediate CYFL Technical Assistance5 to 8 Score: Poor – CYFL Technical Assistance Warranted9 to 16 Score: Good – Meets contract or benchmark17 to 20 Score: Excellent – Exceeds Benchmark 16 Developed by Family & Youth Roundtable 9/14 v.1