UBHS Platform Introduction Plan DOI 4_30_2020 v1

AccessMeCare™ Platform Introduction Plan Universal Behavioral Health Solutions, Inc.



OVERVIEW Purpose The partnership between Universal Behavioral Health Solutions (UBHS), Inc. and Heudia Health, LLC is directed towards launching AccessMeCare™ into one county within the State of Georgia to achieve the intended benefits outlined herein. The overarching goal of this partnership is to develop a community-based care network to improve access to Behavioral Health Services and address the Social Determinants of Care. In so doing, Heudia will also seek to attract other paying partners that may complement but not compete directly with UBHS. Once successfully implemented within this initial target community UBHS and Heudia will work collaboratively to expand the geographic footprint throughout Georgia and other key states important to both partners. Universal Behavioral Health Solutions (UBHS), Inc. United Behavioral Health Solutions (UBHS) Inc. delivers cost effective, high quality telepsychiatry and psychotherapy services to help people with emotional/behavioral problems. UBHS specializes in providing quick and convenient access to a broader community where provider access to services is limited. Their highly trained staff includes psychiatrists, psychologists, and counselors have experience providing care in corrections, nursing homes, private practices, community service boards, crisis stabilization units, schools, and inpatient hospitals. Their physicians and clinicians are board certified, licensed and carefully screened and fully trained to work across a technology platform that is highly secured, internet based, and HIPAA compliant. UBHS strives to provide sustainable solutions to healthcare with a firm commitment to excellence, integrity and innovation while making a lasting difference in the lives of patients and their communities. Key Service Indicators – • UBHS provides approximately 2,500 client visits per month mostly through Telehealth. • Seeks to grow that line of business to 7,500 client visits per month over the next several years. • They are an early and well-practiced adopter of technology using Azalea Health’s EHR (https://www.azaleahealth.com/) 1|P a g e

OVERVIEW Intended Benefits This partnership is intended to provide multiple clinical, economic, and community benefits. Those benefits most closely related to UBHS’s line of business and use case include – 1. Improve patient outcomes by better addressing the social determinants of health. 2. Increase the efficiency/effectiveness of UBHS’s care team by reducing the time it takes to address a patient’s other health and health-related social needs. 3. Increase market share (i.e. referrals) by increasing community awareness levels and increasing the collaborative linkages between UBHS and other community-based organizations who participate in AccessMeCare™. 4. Increase reimbursements from payors resulting from increasing access to no-cost or low cost, value-added services and key performance data. UBHS Use Case AccessMeCare™ is being deployed because of its ability to – 1. Serve as a preferential market channel for UBHS. 2. Help UBHS’ care team better identify complementary health and health related social services needed by the patient. 3. Establish a non-threatening and supportive connection with patients who elect to “opt-in” to AccessMeCare™. Success Drivers ✓ Selecting the most ideal target community based upon UBHS’ existing case load and the unmet need for their services. ✓ Ensuring the existence of enough complementary supportive organizations within that target community. ✓ Incorporating the right tactics and incentives to drive a 3% monthly increase in referrals to UBHS. 2|P a g e

TECHNICAL REQUIREMENTS The initial planned release of AccessMeCare™ will, at a minimum, provide the following functionality: • On-Boarding Application which will enable Heudia to recruit/crowd-source descriptive content from a large number of community-based organizations and service providers based upon the strategic intent of this project. • Community Engagement Module which will enable participating organizations to engage with Heudia and with one another by posting events and other forms of interactive content that aligns with the needs of patients. • Resource Recommender System which will enable users to select, store, and share resource records and interactive content relating to the health, social, educational, and financial needs of themselves or someone else. • Eco-System Analytics able to measure, monitor, analyze, and report system, organization, and user activity to track/demonstrate value to partners and participating community-based organizations. • Role-Based User/Account Management Services providing for both anonymous use and single sign-on of registered users. • User Engagement Module providing a basic ability to communicate with users through a system of alerts & notifications. The second planned release of AccessMeCare™ will be directed towards incorporating “high-priority” partner specified platform enhancements that align with their core use case. This shall include, but is not limited to, the Resource Referral System and the following: 1. A quick access button that enables “pre-qualified” users to self-navigate to one or more tele-health providers (particularly UBHS) that match the user’s eligibility profile. 2. An ability to connect registered users WHO ARE CONFIRMED CLIENTS of UBHS to their Patient Portal (not single sign on). 3. A capability for nay UBHS clinicians to direct an email to Heudia identifying a “gap in service” whenever a “null” search occurs or when perceived gap in service is observed. 3|P a g e

MILESTONE SCHEDULE Key Milestone Dates Planned Actual May 4, 2020 Start of Work On or Before May 8, 2020 Partnership Kick-off Call On or Before May 25, 2020 Initial Quantitative Data Review On or Before June 1, 2020 Actionable Target Community w/Launch Plan Between June 18 to July 3, 2020 Deploy AccessMeCare’s™ On-Boarding Application August 2, 2020 Make Technical Enhancements to Support Use Case August 2, 2020 “Go-Live” with Mobile Version of AccessMeCare™ On or Before May 8, 2020 Other Planned Tasks On or Before May 15, 2020 On or Before May 20, 2020 Use Case Review On or Before May 22, 2020 Identify & Evaluate Target Community On or Before May 25, 2020 On or Before July 18, 2020 UBHS Focus Group Starting August 1, 2020 UBHS Key Informant Interview Develop Community Engagement Strategy Soft-Launch of AccessMeCare Initiate Community Focused Training 4|P a g e

Week 1 – KICKOFF The partnership between UBHS and Heudia starts with a Kick-Off Meeting to address housekeeping items, review this Platform Introduction Plan, and align partners toward a commonly understood series of tasks. The Kick-Off Meeting will be based upon the following agenda - • Welcome/Agenda Setting • Key Items Introduced by UBHS • Housekeeping Items a. Commitment to Confidentiality of Sensitive Business Information b. Future Need for a Business Associate Agreement (BAA) c. Housekeeping Items Introduced by UBHS • Platform Introduction Plan Review a. UBHS Use Case b. Technical Requirements c. Milestone Schedule d. Work Plan • Request for Information a. County-Level Case Load Data b. Client Eligibility Profile (i.e. Referral Qualification Criteria) c. Payor Reimbursement Improvement Opportunities Goals and Objectives Knowledge transfer to maximize Heudia’s engagement and reduce time-burden on UBHS. 5|P a g e

INITIAL WORK EFFORT – Week 2 The initial work effort is focused on four (4) primary work activities, these are: 1. Conducting a two-part initial Quantitative Data Review (QDR) due to be completed on, or before, May 25, 2020. The results of the QDR will be reviewed with UBHS who will make the final choice on the first target community. a. Part 1 is directed toward identification and evaluation of the potential target community (5/15/20). b. Part 2 is directed toward developing a community engagement strategy for that community (5/25/20). 2. Holding a use case review between Marty Fisher, A.J. Norris, and Michael Coleman. a. TARGET DATE - On or Before May 8, 2020 3. Conducting a key informant interview with Linda (CFO). a. TARGET DATE - On or Before May 15, 2020 4. Holding a 60-minute focus group exercise with 5 to 7 UBHS clinicians and staff members. a. TARGET DATE - On or Before May 20, 2020 Results from this work effort will be collected, analyzed, and reported to UBHS on, or before, May 29, 2020. 6|P a g e

Week 6 – AccessMeCare™ SET-UP Heudia will initiate the following work activities to set-up AccessMeCare™: 1. Set-up and align AccessMeCare’s “On-Boarding Application” for the selected community. a. TARGET DATE – On or Before June 12, 2020 2. Configure one instance of AccessMeCare™ for the selected community in a manner consistent with the UBHS Partnership Agreement and this Platform Introduction Plan. a. TARGET DATE – On or Before July 18, 2020 This shall include, but is not limited to: • Developing the page template and content for as many as 5 Quick Access™ buttons based upon design input provided by UBHS. • Re-brand AccessMeCare™ based on a name, web address, color scheme, and logo. 3. Initiate discussions with key community stakeholders located within the selected community. a. TARGET DATE - On or Before June 1, 2020 7|P a g e

AccessMeCare™ IMPLEMENTATION – Week 8 Heudia will initiate the following work activities to implement AccessMeCare™: 1. Launch a Community-Focused Implementation Process into the selected community by conducting no less than two (2) 60-minute focus group exercises with community stakeholders. 2. Deploy AccessMeCare’s “On-Boarding Application” for the selected community. a. TARGET DATE - Between June 18 and July 3, 2020 3. Progressively identify, select, and recruit an increasing number of Community-Based Organizations, Social Service Organizations, and Preferred Provider Organizations using that On- Boarding application. a. TARGET DATE - July 5, 2020 4. Train an initial cohort of internal team members as identified by UBHS during a 90-minute lunch and learn. a. TARGET DATE – Week of July 17, 2020 5. Release the initial version of AccessMeCare™ into the community through the initial cohort of participating organizations. a. TARGET DATE - Week of July 17, 2020 8|P a g e

Week 15 – AccessMeCare™ CLIENT/COMMUNTY SUPPORT SERVICES Heudia will initiate the following work activities to support AccessMeCare™: 1. Continue to identify, select, and recruit an increasing number of Community-Based Organizations, Social Service Organizations, and Preferred Provider Organizations to continually improve the strength and eliminate gaps in the AccessMeCare™ service network. 2. Provide a minimum of 4 web-based training events per month, every month during the term of the agreement. a. TARGET DATE – Starting August 1, 2020 3. Review all community content to ensure all data remains accurate, appropriate, and consistent with the policies and guidelines approved by UBHS based upon Heudia’s Data Maintenance and Quality Review practices. a. TARGET DATE - Starting July 18, 2020 4. Provide on-demand administrative/technical support for all non-technical user support issues weekdays during normal business hours (8:00 am to 5:00 pm). a. TARGET DATE - Starting August 1, 2020 9|P a g e

AccessMeCare™ CONTINUOUS QUALITY IMPROVEMENT PROCESS – Week 16 Heudia will initiate the following work activities to improve AccessMeCare™: 1. Measure, monitor, analyze, and report system, organization, and user activity to track/demonstrate value to partners and participating community-based organizations based on the Company’s Continuous Quality Improvement Process illustrated here. 2. Incorporate “high-priority” platform enhancements specified by UBHS in a second planned release of AccessMeCare™ to ensure it remains align with their core use case. a. TARGET DATE - August 2, 2020 10 | P a g e