9. Surrounds / First Cut Mowing This is the second longest height of cut in our maintained grass and it is just on the inside of our rough the whole way round the hole. Machine: Toro 3100 -D https://www.youtube.com/watch?v=EW347ZFNosY 9.1. Mowing Standards Mowing standards include the height of cut, mowing direction and procedures for avoiding interruption of play. Our height of cut for surrounds will be 1 inch and it will stay this height consistently for the full season. 9.2. Mowing Direction We will alternate cutting direction between clockwise and counterclockwise in order keep the turf healthy and prevent it from all lying down and having too much lateral growth. We will cut this once every two days and they will get round in one morning before play goes out. 9.3. Machine Checklist Our mowing units for surrounds will be Toro 3100 D, this is very similar to our rough units, however instead of rotary blades we will be using reels due to the lower height of cut. We must ensure that blades are kept sharp and level to provide the best cut possible for the turf and minimize ripping or tearing the grass. The machines will have fluids checked daily before mowing to ensure adequate levels and make sure there are no leaks anywhere which would damage the turf. After each usage, the machine will be properly washed before being stored overnight in its designated spot. 50
9.4. Operating Procedures 9.4.1. Starting/Stopping Procedures Check all the fluids before starting the machine. Once machine has been started, let it run for 5 minutes before powering up. After driving off, stop and inspect where it was parked to ensure there hasn’t been any leaks. Once finished and mower is back in the compound about to get washed, allow it to idle for 5 minutes before shutting off completely. 9.5. Key Operating Points 9.5.1. Always ensure the area you are mowing is free of debris or obstructions. 9.5.2. Pay Attention! Always be aware of surroundings including obstructions and people. 9.5.3. Move out of golfers way and let them know that you see them (wave). 9.5.4. Idle down machine when engaging and disengaging mowing units. 9.5.5. Utilize three point turns while mowing to keep turf damage minimal. 9.5.6. While traveling always have mowing units off and raised. 51
10. Bunker Maintenance “Bunkers will be raked every day and kept free of weeds and debris. They will be maintained at a sand depth of 4”-6” at the base and 2”-3” on the edges. Bunker edges will be maintained and edged to keep a straight edge.” 10.1. Procedures 10.2. Spinning 10.2.1. Your supervisor will go over proper equipment checklist (check oil, tire pressure, check for leaks, fuel is filled etc) and operation of equipment prior to you using the sand pro. Fuel machine when finished and wash.` 10.2.2. Always hand rake the edges standing in the inside of the bunker before raking the base with the sand pro. 10.2.3. Once you have completed the rake with the sand pro, it is important to smoothen the edges around the bunker and ensure all the tire marks are raked by hand. 10.2.4. Proper PPE 10.2.4.1. Steel Toe Boots 10.2.4.2. Ear Plugs 10.2.4.3. Gloves 10.2.4.4. Hard Hat 10.2.4.5. https://youtu.be/zvjQMDXKqCY (1) 10.3. Hand Raking 10.3.1. Using a bunker rake, rake the bunkers to our core standards by hand and ensure you smoothen the edges around the bunker. 10.3.1.1. https://www.youtube.com/watch?v=rg6tLMCa59w (2) 52
10.4. Maintaining Bunkers 10.4.1. Holes will be split on a weekly schedule for extra maintenance. 10.4.2. Edge bunkers. 10.4.3. Measure sand depth (add sand if needed). 10.4.4. 2-3” on edges and 4-6” on base of bunker. 10.5. Weed Control 10.5.1. Herbicide Applications. 10.5.2. Hand Picking. 10.6. Rock and Debris Removal 10.6.1. https://www.youtube.com/watch?v=76-ODN4Fw0A (3) 10.7. Routing Bunkers will be done in a forwards order if done at the beginning of the day ahead of golfers. If done in the afternoon, it should be done 18 backwards to avoid repeated golfer interference. 53
11. Divot Maintenance “The course tries to achieve the best quality and as we all know divots are a eyesore on the course. Replacing divots make the look of the course that much better and with golfers replacing them it helps out the maintenance crew so they do not have to do it. This also helps with the playability of the course. We will maintain the divot boxes keeping adequate divot mix inside for daily use. Replace old mix that may not be useful any longer.” 11.1. Procedures 11.1.1. Step down on the turf you replaced as best you can to level the ground back out. 11.1.2. Use sand that is in bottle on golf cart if possible and fill the divot hole. 11.1.3. Make sure sand just fills the divot hole and it is not all over the fairway. 11.1.4. Fill divot and smooth off keeping it level with the ground to avoid crowning on the tees. 11.1.4.1. https://www.youtube.com/watch?v=zYH5dfWaotU (4) 11.1.5. Do divots in the opposite direction as golfers so that you are only in each group's way once rather than following them throughout their round. 11.2. Divot Boxes 11.2.1. All divot boxes filled with sand and seed. 11.2.2. Check boxes to make sure divot mix is still useable and not germinated. 11.2.3. All divot boxes have the appropriate tools inside for filling divots. 11.2.4. Make sure each tee box has a divot box on the course. 11.2.4.1. https://www.youtube.com/watch?v=j0v5Dj3EMAQ (5) 11.3. Divot Mix Recipe (Sundre Golf Club) ➢ 10 spade shovels of sand. ➢ 2 - 3 cups of seed. ➢ 1 cup of fertilizer. ➢ ¼ cup dye mixed with 2 cups water. 54
12. Trimming “To achieve the highest quality product as mentioned in our mission statement, the maintenance department will need to go beyond the typical core standards of greens, tees, fairways, bunkers, etc. Trimming is a key task that will make our course achieve that highest quality by keeping all non mowable areas tidy.” 12.1. Procedures 12.1.1. Equipment Check Mixed Gas, fill at shop. If you run out on the course, do NOT fill on grass areas, looks for cart path or concrete areas. Ensure when travelling with a gas can, that the lid is tight and the gas can is secured to avoid spillage. 12.1.2. Check String Line 12.1.3. Warm up for 1-2 minutes before use. 12.1.4. PPE 1.1.1. Safety Glasses 1.1.2. Ear Plugs 1.1.3. Gloves 1.1.4. Dust mask 1.1.5. Hard hat with attached face mask 1.1.6. Pants and long sleeved shirt recommended 1.1.7. Steel toed boots/shoes 12.2. Areas Trimmed 12.2.1. Pond edges 12.2.2. Fence Lines 12.2.3. Buildings/clubhouse 12.2.4. Curbs 12.2.5. Bunkers 12.2.6. Trees/shrubs 12.2.7. Non mowable areas that need to have short grass(Garbages, Satellite Boxes) 55
12.3. Proper Trimming Techniques: 12.3.1. Final height must match the mowed height. 12.3.2. Do not burn the turf by having a spinning trimmer rest on the turf on trimming on an angle. 12.3.3. Trimming should be done in reverse order(18 backwards) to avoid golfer interference. If needing to trim near golfers wait till they are a good distance away from flying debris. 56
2016 EMPLOYEE ACKNOWLEDGMENT of ORIENTATION EMPLOYEE NAME:________________________________________(please print) TRAINING/ORIENTATION DATE(S):_________________/___________________ Welcome to The Agrostis Golf and Country Club. During your training orientation sessions, your department Manager and/or Supervisor will provide information regarding Company Policies & Procedures, Health & Safety and all training you will need to do your job in a correct and safe manner. Should you have questions or concerns regarding any type of issue, please see your department Manager and/or Supervisor. Signing the Employee Acknowledgement is a requirement of your employment with The Agrostis Golf and Country Club. You will not be scheduled to work until the signed form is returned. NOTE: If you are an Adolescent or Young Worker, your Parent/Guardian is required to co-sign this Acknowledgement. ★ During your Orientation training/sessions, some of the topics that will be covered are: ★ Welcome ★ Introduction of Management Team ★ Our Mission Statement ★ Assignment of Responsibility and Accountability for Safety / Health & Safety ★ Company Policies ★ Dress Code & Grooming Regulations ★ Clubhouse & Golf Privileges ★ Employment Rules ★ Employee Information, TD1 & TD1AB forms, and this Acknowledgement 57
General Employment Rules & Regulations In addition to your specific departmental Rules & Regulations, every employee of The Agrostis Golf and Country Club is required to follow the General Employment Rules & Regulations, as follows: ➢ Personal Conduct: ○ No employee shall use any form of violence including use of foul language, derogatory comments or actions, sexual or racial harassment toward anyone at any time. ○ Spitting, horseplay and fighting are strictly prohibited; ➢ Company-Wide Dress Code & Grooming Regulations: Your appearance is a direct reflection of The Agrostis Golf and Country Club! It is expected that all employees present themselves in a well dressed manner at all times. Along with the standardized Company regulations, each department has its own requirements specifically designed for the type of work done in that department. Failure to comply with these regulations may result in being sent home, without pay. ○ Management reserves the right to approve or disapprove any type of clothing. ○ All employees on all shifts shall be showered/bathed daily, men should be neatly shaven. ○ All clothing must be clean and pressed. ○ Yoga wear (i.e. One-Tooth, Lululemon, etc), sweatpants/shirts, tee-shirts are not allowed at any time. Female shorts or skirts must not be shorter than a 6'/15 cm inseam. ○ Uniform ball caps may be worn at the discretion of your Manager. ○ Appropriate footwear, by department just be worn while on shift: ■ Food & Beverage - closed shoe only, no open toe or open heel allowed. ■ Maintenance - as specified by the Grounds Superintendent. ○ Name tags, if supplied, must be worn while on shift - no exceptions. ○ Facial makeup. ■ Female - must be tastefully applied and non-distracting. ■ Male - is not allowed. ○ Perfume or cologne, if permitted by your Manager, should not be overpowering to others. ○ Facial piercings, with exception to one single tiny nose stud (must be pre-approved by your Manager) are not allowed and must be removed or covered while on shift. ○ Exposed midriff (mid-torso) is not allowed in any department. ○ Tattoos and/or other type of body art must be covered while in public spaces. 58
➢ Alcohol, Drug & Illegal Substances: ○ Alcohol and/or drug testing may be required by Management, depending on circumstance and work being performed, - Any employee in possession of illegal drugs will be dismissed immediately and proper authorities will be contacted; - The use of any illegal drug and/or substance will not be tolerated. Any employee suspected under the influence of illegal drugs and/or substances will be sent home immediately, without pay, until proven otherwise. ○ No employee shall consume alcohol while on shift. ➢ Immediate terminations. Employee terminations will be immediate and permanent if one or more of the following acts of misconduct are evident: ○ Theft of company or personal property, ○ Defacing, destruction or willful damage to company or personal property, ○ Harassment of others (employees, members, shareholders, etc), sexual or racial, verbally or physically, ○ Use or selling of drugs and/or illegal substances, ○ Intoxication of any type, ○ Insubordination in any form, ○ Carrying or concealing weapons or explosive materials, ○ Willful falsification of Desert Blume time sheets and/or employee records, ○ Reckless driving, improper / unsafe use of club power carts, vehicles and/or equipment ➢ Social Media Policy: All employees of The Golf Club are required to adhere to the Social Media Policy. Online sites are in the public domain, off-duty actions can result in discharge. ○ All employees will have no expectations of privacy in any document or communication created, sent or received using company equipment or technology. ○ Distribution of confidential or proprietary business information is prohibited. ○ Defamation and fraud is prohibited. ○ Harassment of and discrimination against co-workers is prohibited. ○ Posting of pictures or videos of company events, activities or facilities is prohibited unless written authorization is obtained. ○ Managers are prohibited from 'friending', 'liking', endorsing or recommending subordinates. ○ All employees are prohibited from illegal conduct such as trademark infringement or unlawful solicitation. 59
I fully understand that during my employment, posting of any type of derogatory or negative remark(s) directed toward or about The Golf Club, staff, members or customers, such as 'status updates' on any website including Facebook, comments on another individual's (employee or otherwise)'page' or similar, Youtube or any similar website, will be considered breach of Company confidentiality and will result in my immediate dismissal from employment at The Agrostis Golf Club, without warning and without notice. I have been hired to work in: (check one) [ ] F&B / Kitchen [ ] Golf Shop / Guest Services [ ] Maintenance Department for 2016. By signing below, I/we fully understand all of the Company rules and regulations as laid out above, in training session(s) and/or the Company Manual. If I/we have any questions or concerns We will consult the department Manager. I/we further understand that failure to follow all Company policies, procedures, rules and regulations may result in disciplinary action and/or immediate termination of my employment with The Agrostis Golf and Country Club Ltd. SIGNATURE(s): • ADOLESCENT WORKERS (12– 14 years of age) must include written permission from the Director of Employment Standards and YOUNG WORKERS (15 to 18 years of age) Parent/Guardian must also sign below. ________________________________ _____________________________ Employee Signature Parent/Guardian Signature ________________________________ _____________________________ Date Date The completed Acknowledgement must be attached to the Employee Information Sheet and turned in to the department Manager before employee is scheduled for work and/or set up in the payroll system. “Vision Statement” “In our future and in unity, we will be a moral, productive, environmentally responsible Turfcare Department exceeding expectations through a commitment to values, professionalism, courtesy, and teamwork.” 60
Resources Blankenship, T. (Actor). Blankenship, T. (Narrator). (2010). Tod's turf tips: edging bunkers [Online video]. America: Oregon state university. Retrieved from https://www.youtube.com/watch?v=76-ODN4Fw0A Clarke, M. (Producer). (2011). Golf- the correct way to rake a bunker [Online video]. South Wales: Matt Clarke Media. Retrieved from https://www.youtube.com/watch?v=rg6tLMCa59w Desert Blume Turfcare Standards Fixing a Fairway Divot. Wildcat Run Golf, 2011. Web. 22 Apr. 2016. https://www.youtube.com/watch?v=zYH5dfWaotU> . Glencoe Golf and Country Club Best Management Practices Handbook (2014) Edition (2014). How to rake sand [Online video]. America: Mr. Dosh Productions. Retrieved from https://www.youtube.com/watch?v=zvjQMDXKqCY&feature=youtu.be How to use a string trimmer. iScaper1, 2014. Web. 22 Apr. 2016. https://www.youtube.com/watch?v=xN8WPDpSKaA How to wind a Stihl trimmer head. WhitesFarmSupply channel, 2012. Web. 22 Apr. 2016. https://www.youtube.com/watch?v=ObUSchdKnRw>. Safety: Weed Eater. Virginia Farm Bureau Insurance, 2009. Web. 22 Apr. 2016. https://www.youtube.com/watch?v=AVIDO3mrVqU&feature=youtu.be> . Wall, M. (Actor). (2015). Golf course maintenance: Using our divot [Online video]. Canada: Predator ridge golf club. Retrieved from https://www.youtube.com/watch?v=j0v5Dj3EMAQ 61
Thank you from The Agrostis Turfcare Department for being part of our organization where “We Serve Professionally and Care Personally.” “Vision Statement” “In our future and in unity, we will be a moral, productive, environmentally responsible Turfcare Department exceeding expectations through a commitment to values, professionalism, courtesy, and teamwork.” 62
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