T: And have they been with you since you packed them? C: Yes. T: OK. Here are your passports and boarding passes, as well as your baggage claim ticket. You'll be departing from gate 2B. B: Thanks. Steps of checking-in passenger 1. Greeting the passenger Greet the passenger and welcome the airline Confirm final destination Request identification document (e.g., passport, ID Card, visa, and ticket) 2. Passenger’s ticket and documents review Verify the passenger’s identification matches the ticket details Ensure the visa (if required) and passport 3. Seat assignment Check the available seats Ask the passenger preference Verify passenger is Able Bodied (AB) next to an Emergency Exits 4. Baggage handling procedure View all the bags and the safety questions Issue a baggage tag Inspect carry-on bags 5. Boarding pass insurance Take your time and try to think this kind of sentences Greeting passenger ___________________________________________________________________________________________________ Confirm final destination ___________________________________________________________________________________________________ Request identification document ___________________________________________________________________________________________________ Ask the passenger preference ___________________________________________________________________________________________________ Ask about baggage’s safety ___________________________________________________________________________________________________
Exercise 3: Match the sentences a. You should check the flight status monitor. b. Yes, they are. Here's my baggage claim ticket. 1. Where can I check my luggage? c. You need to bring your bags to the counter. 2. I don't remember which gate I'm departing from. d. Don't worry. You still have plenty of time. 3. Why haven't we left yet? e. I'm sorry. The flight is delayed because of bad 4. Are those your suitcases? 5. I'm running late, and I don't think I'll make my flight. weather. Conversation 2: Security check point Listen the conversation and complete the conversation Carol and Bill go over to the security' screening area. S: Security officer C: Carol B: Bill S: Ladies and gentlemen, please keep your ____________ and ________________ with you. Place all other items into the bins to be run through the X-ray _______. If you have a laptop, take it out of your bag and place it in a _________ bin. C: What about ________________? Do they need to be taken out? S: No, ma'am. You can leave all other ____________ in your bags. Do you have any liquids or gels in your carry-on? C: Yes. I have a bottle of lotion. S: Is it under __________ milliliters and sealed in a clear plastic bag? C: Yes, sir. S: OK. Place it in the bin outside of your ______________. Sir, you have to __________ your jacket. B: Sorry, I forgot. S: Now walk through the _____________________. Then you, ma'am. You're all done. Pick up your items over there. B: Thanks. Exercise 4: Choose the correct word and fil in the blanks scanner bin liquid seal security separate 1. Carol put the lid on the jar to ______________ it. 2. Get to the airport early just in case there's a long line at __________________. 3. There was a large _________________ in the store filled with shirts that were on sale. 4. The couple packed their clothes in _________________ suitcases for the trip. 5. Passengers had to walk through a body ______________ before going to their gates. 6. There was some ________________ in the bottom of the glass.
Conversation 3: Getting on the plane Complete the conversation by using these words spare boarding pass passenger enjoy aisle Carol and Bill prepare to board their flight. ***A: Airline staff B: Bill C: Carol F: Flight attendant A: Attention, passengers of Flight 203 to Berlin. We at Eagle Air apologize for the delay and are happy to report that we are now ready to begin boarding. At this time, I would like to invite all first-class ______________ to come to the gate. Thank you. B: Whew! I can't believe we made it. C: I know. And with a few minutes to ___________. A: We will now begin boarding rows 14 to 30. Please line up and have your passport and ________________ ready. C: That's us! A: Good morning. (Checks their boarding passes) I hope you _________ your flight. B: Thanks. (Carol and Bill walk down the jet bridge to the plane.) F: Welcome to Eagle Air. May I see your boarding passes? B: Sure. F: You're in seats 27A and B. Just walk down this ____________, and they'll be on your right. C: Thank you. Exercise 5: Translate the sentences in Thai 1. At this time, I'd like to invite all of the business-class passengers to line up at the gate. ______________________________________________________________________________________________ 2. Passengers in rows 16 to 23 may now come up and get in line. ______________________________________________________________________________________________ 3. Can I have all first-class passengers come forward, please? ______________________________________________________________________________________________ 4. We're ready to begin boarding the rest of the passengers. ______________________________________________________________________________________________ 5. Any passenger who needs special assistance may come and board now. ______________________________________________________________________________________________ 6. This is the final boarding call. Passengers of Flight 1034 who have not yet boarded must come to the gate immediately. ______________________________________________________________________________________________ 7. Paging passenger Alan White. Please come to gate 15A to board your flight. ______________________________________________________________________________________________
Exercise 6: Put the number 1-6 to re-arrange this situation. _____ Excuse me. Have the first-class passengers already boarded? _____ Here you are. _____ Attention please. I'd like to invite passengers in rows 20 to 30 to line up at the gate. _____ I’m in first class. I guess I missed my boarding time. Can I board now? _____ Yes, ma'am. They have. _____ Certainly. May I see your boarding pass? Type of passengers You should know who they are. 1. Able Bodied 2. Pregnant passenger 3. Infant (INFT) 4. Unaccompanied Minors (UM) 5. Young Passengers (YP) 6. Blind (BLND) 7. Deaf (DEAF) 8. Passenger requiring a wheelchair (WCH) 9. Passenger requiring oxygen (OXGN) 10. Passenger requiring medical attention (MEDA) 11. Passenger on a stretcher case (STCR) 12. Intoxicated or unruly passenger 13. Inadmissible Passenger (INAD) 14. Non-Criminal Deportees (DEPO) 15. Criminal Deportees and Prisoner (DEPA) 16. VIP / VVIP 17. Frequent Flyer (FQTV) 18. Deadhead 19. Non-revenue passenger / Standby passenger
In the cabin Unit 5: Airline service Reading light switch 5.3 In-flight service Headphones Cockpit Tray Cabin Overhead bin/ locker/ Life jacket Galley compartment Wing Lavatory (LAV) Armrest Emergency exit Seatbelt Attendant call light/ button Exercise 1: Look at the pictures. Match descriptions a, b, and c with the pictures Exercise 2: Emergency equipment
Conversation 1: Prepare for take off Judy and Max, cabin crew, are helping passengers as they get on the plane. J: Judy P1/2: Passenger one/two M: Max J: Good afternoon, sir. Welcome aboard Flight 13 to Honolulu. P1: Thank you. Could you tell me where my seat is? J: Seat 34G is located on this side of the aircraft. M: Ma'am, can I put your bag in the overhead compartment for you? P2: Thanks. It's quite heavy. M: It's no problem. Your purse should fit fine under the seat in front of you. Now, please take a seat and fasten your seat belt. We'll take off in a moment. P2: Do you have any English newspapers I could read while I wait? M: Yes. I'll be right back with one. J: Max, are you giving the safety presentation M: Yeah. It's my turn. J: OK. I'll get the life jackets for the demonstration and then close the cabin6 door. M: Sounds good. I'll start after I get something for this passenger. Exercise 3: Read the introduction. Then match the picture with the correct description
Useful Expression Exercise 4: Match the sentences a. because she didn't have a ticket. b. if it was his turn to clean up. c. located around the cabin. d. to everyone on the boat. e. about what to do in an emergency. 1. Ryan wanted to know______________________________________________________________________________ 2. The ship's captain passed out life jackets____________________________________________________________ 3. The passengers had to watch a presentation_________________________________________________________ 4. Janice couldn't get on the train_____________________________________________________________________ 5. There were several large TV screens________________________________________________________________ Conversation 2: During the flight **J: Judy P1/2: Passenger C: Captain J: ________________________________? P1: May I have a glass of __________, please? J: Here you go. C: (Announcement) Ladies and gentlemen, this is your ________. We're experiencing a bit of turbulence , so I'm turning the _______________ light on. Please return to your seats and remain seated until it is switched off. (Short time later) C: (Announcement) The seat belt sign has been turned off. The flight attendants will now come around with US customs forms for you. J: Max, the woman in 30D hit her call button again. Can you check on her? M: Sure. (Walks down the aisle) Hello, ma'am. _________________? P2: May I have a pillow and a blanket, please? M: Of course. (Comes back with the items) I also have a customs form for you. If you need help filling it out, just let me know.
Useful Expressions
FR“OSUMWCFCEIAWTENIINHSLTSUTSHNORUNOIESCSHLIUTWAOROCSASHMILSFLKLA.”OIINLFUGRE
Search
