Pyramid IT Solutions

Complexity is Simple … Pyramid IT Solutions Pvt.ltdPyramid IT Solutions Pvt. Ltd Complexity is Simple … Plot No: 304, H.No: 37-14/2/1, Opp: Manjira Tank, Defence Colony, Naredamet, Secunderabad - 500 094. Off: +91-40-27111215, 40203929

Service Offerings… Complexity is Simple … Network Compute SecurityRemote Portfolio Portfolio Security OperationsInfrastructure • Routing & Switching • WindowsManagement • Firewalls • Linux • Antivirus / Anti-malware • Wireless • Backup/ StorageProjects and • VOIP Support Levels L1, L2 & L3) • Host FirewallConsulting • Monitoring Support Levels L1, L2 & L3) • Incident Management • HIDS / HIPS • Monitoring • Change Management • Penetration Testing • Incident Management • Problem Management • Vulnerability Assessment • Change Management System Management – • Problem Management Consulting • Patch Management Services • Configuration Management Governance & Compliance • Project Management Structured Cabling • Operations Management Consulting & Audit • Network Design & • Network Integration • IT SOX Controls Services • HIPAA Implementation • PCI-DSS • ITIL consulting • UTP, Fiber Integration and • SAS 70 • BCP/ DR Consulting termination • ISMS • ISO 27001 • Data and Voice network • Information Security Policy Design services • Enterprise Security risk • CC TV & Access control Management • Specialists in Datacenter • Incident Response Design •

RIM: Operational Excellence Complexity is Simple … NPS Six Sigma, LEAN, ITIL Applied to Operations from Day 1Metrics • Delivery Lead – Six Sigma trained • 50% of the Delivery team LEAN trained • 50% of the Delivery team ITIL trained Key Innovation Programs to drive rigor • Net Promoter Score • Business Impact – Understand the Business goals and create Impact • Reduction in Resolution Time (Cycle Time) • Incident Reduction • Infra optimization to reduce resource, Infra cost Operations Delivery • Month on Month progress on Metrics $ • LEAN Deployment • Cost take out • Remove NVA & improve key Metrics • Periodic Reporting Operational Excellence and Business Impact

RIM: Delivery Model Complexity is Simple … Service Mgmt L4 • Periodic (Monthly/ Quarterly) SLA ReportingSERVICELEVEL FINANCIALMANAGEMENT MANAGEMENT • Service improvement Plan • CBA for investments 7.0 8.0 Service Design L3 • Periodic (Weekly/ Monthly/ Quarterly) Metrics CHANGE CAPACITY AVAILABILITY CONTINUITY ReportingMANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT • Uptime • Change metrics 5.0 9.0 11.0 10.0 • Resolution Yields Service Improvement / Build L2 • Daily Metrics Track • Inventory Management PROBLEM CONFIGURATION RELEASE • Service ImprovementMANAGEMENT MANAGEMENT MANAGEMENT Actions Reviews 3.0 4.0 6.0 • Change Discussions Service support L1 • Monitoring and Recording incidents INCIDENTSERVICE DESK MANAGEMENT • Incident Triaging • Service Restoration 1.0 2.0 • Escalation & Communication

RIM: Transition Methodology Complexity is Simple … Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Project Initiation AS-IS Study Transition Plan Knowledge Transfer Pilot TestConsulting & Audit Consulting & Audit Transition Plan Knowledge Transfer Pilot Test• Map business • AS-IS process Study • To be Process map • Process Documentation • Performance • Metrics Study • FMEA Requirement • Ticketing System (BPMS) • Knowledge base measurement• In Scope & Out of • Understand • Best practice Sharing • SLA check • Process Reengineering creation • Update Documentation Scope measurement system • Standard Operating • Test BCP• FTE Requirement • Current Infrastructure - Align to standard • Test reports• Hiring Request as framework (ITIL) Procedures (SOPs) • Customer Reviews design and architecture • SLA Definitions • KT to offshore team • Control Plan applicable • Technologies • Support Infrastructure • Metrics & Measurement• Map Org Structure readiness • SOW finalization implementation• Identify Key implemented • KT plan to offshore • Test Support • Knowledge Base team Stakeholders • Inventory • Identify Risks infrastructure• Escalation Matrix • KT from the Existing • Draft SOW • BCP Plan • Control Plan Team • Access Privileges • SLA Baseline • Draft SOW • Customer Sign off at the end of every Phase

Complexity is Simple …Projects and Consulting (PAC) • Structured Cabling • Design and Implementation Projects • ITIL Consulting • IT Infrastructure Assessment • IT Risk Assessment

PAC: Design & Implementation Network Compute Security Complexity is Simple …SMB SMB SMB Audio &• Routing & Switching • Virtualization • Antivirus / Anti- Video• Firewalls • Backup Solutions• Wireless • Storage solutions malware SMB• VOIP • Host Firewall • TelePresence & Video Enterprise • HIDS / HIPSEnterprise • Virtualization • Penetration Testing Conf Solutions• Routing & Switching • Backup Solutions • Vulnerability • NOC room Monitoring• Firewalls • Storage solutions• Wireless Assessment Setup• VOIP • Large screen rear projection setup • Multimedia projectors • Touch interactive Systems• Certified Engineers Periodic Quality Checks• Technology specific Domain Experts • Extensive Risk mitigation plan for execution• Certified Managers • Multi vendor support• Project reviews by PMP • 15+ years Experience in Designing complex Networks• Strong Relation with the OEMs • Ability to execute projects across India

Audio ,Video & TelePresence Complexity is Simple … Audio Video Integration Smart Desk End points • Display systems • Desktop Collaboration • Touch interactive systems • TelePresence Systems EX • Conference systems • Wireless interactive control systems Series • Sound, Speech and Signal Transmission systems • Streaming multimedia & Digital signage solutions Collaboration Room End Points • Command and control room solutions • TelePresence Profile Series • AV operational services for installed venues and AMC • TelePresence MX Series services. Strengths • ~ 50 Plus Installations across India • Installations across various industry verticals (Manufacturing, Education etc) • Strong dedicated technical team for TelePresence • OEM Independent installations – We do Cisco and LifeSize. • Average Net Promoter score (NPS) of 4 out of 5 • NOC room Monitoring Setup • Large screen rear projection setup Note: Room remediation services such as ceiling, flooring, lighting , furniture etc are out of scope and we will not be able to take care of this.

PAC: Structured CablingDesign/ Raceways Complexity is Simple …Material Procurement Governance Casing, Routing and Cable laying Labeling and ferrulingProject Management Terminations Dressing Testing & Documentation Site Certification

PAC: Structured Cabling Project Management INITIATION & EXECUTION MONITORING & Complexity is Simple … PLANNING CONTROL CLOSURE Network / Material Cable routing Ferruling Terminations & Document Site Raceway Certification Design Procurement & Laying Testing ationPROJECT INTEGRATION Requiremen PO release Approvals Naming IO As-built InstallationSCOPE MANAGEMENT t Gathering from for Convention – Terminations Drawings along report to theTIME MANAGEMENTQUALITY MANAGEMENT Customer execution CSR signoff with Labeling customerRESOURCE MGMTRISK MANAGEMENT Order Resource Data & Voice Reports toCOST MANAGEMENT Loading Allocation OEMPROCUREMENT MGMT Facility Ferruling Network Rack backbone Check Installation Diagrams Port Material Contract IDs Communicat Jack panel Network rack Site distribution Supply for the ion/ Signoff Termination elevation Certificate diagram from OEM BOM Inventory technicians s finalization Handover Temp Jack Panel NSeetrwveorrkroRoamck Communicat Labeling Dressing Seclheevmataiotnic ion/ Signoff dDiaiaggrraamm Raceways Communicat Cable Testing as Test Check ion/ Signoff Laying per ISO Reports Standards Communicat Looping and Labeling Communicat ion/ Signoff safeguardin ion/ Signoff g Communicat ion/ Signoff Quality Check as per the standards Communicat ion/ Signoff

PAC: Structured Cabling- Dependencies & Risks Input / Dependencies Risks Risk Mitigation / Tools OutputNetwork / Raceway  Customer Requirement &  Unsigned Scope of work  Project Charter with in scope/ Port Distribution freeze Design Sign off  Change in Scope Out scope definitions  Race way design as per  Raceway Layout Diagrams  Brainstorming the port distribution  Port Distribution Details  Coordination with customer/  BOM Finalization Product Finalization architect/ projects teams for floor/ raceway readiness  On time Material supply as Material Port Distribution Signoff  Delays in Sign off  per the agreed BOM Procurement BOM Sign off (Part codes  Delay in releasing PO & Colour Coding)  Delay in placing order Activity Sequencing & Time Cables pulled to respectiveCable Routing &  Secured Store room  Material Supply Delay Estimation locations as per the port Laying PO Release  Incorrect Material Supply  Prior Information to the customers/ distribution OEMs  Material Availability Raceway blockage/  Periodic Reviews/ Communication  Temp Labeling Damage  Strong relationships with the  Raceways readiness  Common raceway for Data OEMs and national distributors  Floor Readiness & Electrical wiring Stand by material as needed  Raceway Capacity  Coordination with customer/ architect/ projects teams for floor/ raceway readiness  QA check by PM Naming Convention – CSR Incorrect Ferruling  QA check by PM All the cables labeled with signoff agreed naming conventions with out defects  Labeling SchemeFerruling

PAC: Structured Cabling- Dependencies & Risks Contd. Input / Dependencies Risks Risk Mitigation / Tools OutputTerminations &  Labeled cables pulled to all  Furniture not ready  Coordination with customer/ Completed terminations for Testing the locations  Changes in the cubicles architect/ projects teams for floor/ all the ports as per the plan  Material availability  Incorrect Material Supply raceway readiness  Cable termination testingDocumentation  Furniture/ Cubical readiness (IO Colours)  Strong relationships with the completion – Pass for all  Rack Installation  Resource alignment OEMs and national distributors ports  False Flooring Readiness  False flooring not ready Stand by material as needed  Re terminate if testing fails  Termination & Testing Tools  Own termination & testing tools  Resource Alignment  QA check by PM As-Built drawings  Completed Terminations  On time Documentation  Rack Elevation Drawings  Completed Testing  Accuracy  Dedicated resource for  Server room drawings  Floor Layouts documentation  Test Reports  Documentation Tools  PM supervision & QA Check   Fluke Test reports Failed test reports –  Fluke Test reports Site Certification with (Improper terminations/ Non Warranty  Authorized partnership standard lengths etc)  Authorized partnership with OEM with OEM  Project closure signoff  Mix of products (OEM)Site Certification 

PAC: Professional Services Risk Assessment Complexity is Simple …  Risk Identification  Network & Perimeter Assessment  Risk Analysis • Competitive Edge  Server Assessment  Risk Evaluation • Enhances customers  End User computing confidence  Network Management Risk Treatment • Enhances the business Growth  BCP/ DR  Avoid/ Reduce •Improves and strengthens  Transfer/ Retain management controls •Org risks are professionallyIT Infrastructure IT Risk managed Assessment Assessment •Enhances security awarenessITIL ConsultingService Strategy Service Design Service Transition Service Operation Continual Service Improvement.

PAC: IT Assessment Methodology - Sample Complexity is Simple … Define As Is Study Design Impl’n Closure Project • Understand • Study existing IT •Timelines Estimation •Timelines Tracking • Goal ValidationManagement Business • Cost Estimation • Cost Control • Quality conformance requirement infrastructure • Resource allocation • Resource Utilization • Documentation Network • Scope of work • Study existing • Vendor Management • Vendor Control • Project closure • Identify Teams & • Quality Control • Quality Control Servers Roles policies & processes signoff Storage • Cost allocation & •Scope Freeze Backup Budget •Timelines •Feasibility study •Capacity planning •Configuring Routers • Fine tuning •Network Study •Identify HW •Configuring Switches • Harden the devices •Understand •IP Schema Study •Configuring Firewalls • Documentation connectivity •Current availability requirement •Link establishment requirement •Product evaluation •Test the Connectivity •Understand the •Current user/ • Benchmark Study • UAT availability resource control • Design review & requirement • Data storage •Configuring Servers • Fine tuning process Freeze •Users/ Groups • Harden the devices •Understand • Data back up • Documentation business process •Capacity planning planning & requirement • HW availability •Identify HW / SW Implementation requirement •Streamline Data •Product evaluation • Benchmark Study storage • Design review & •Streamline data Freeze backup • UAT

PAC: IT Assessment Methodology- Sample Define As Is Study Design Impl’n Complexity is Simple … Closure •Understand • Current •Standard VA Process •Standard VA Process • Fine tuning Business •Standard AV Process •Standard AV Process • Harden the devices requirement environment studyDesktop • Vulnerability • Documentation Assessment process • Antivirus management process •Understand •Understand existing •Establish IS policy •Implement ISMS •Risk Assessment business goals & • Risk Identification • Risk Treatment •Documentation Objectives Information security • Risk Prioritization Security/ • Management recommendations Risk policy • Baseline the SignoffAssessment existing security standards • Understand the risks & organization’s apatite to the risks

PAC: ITIL Consulting Complexity is Simple … Availability SLA Driven Management Operations Capacity Process Linkage for Management Enhanced IT Support Problem Management Change Management Incident ManagementService Desk AS-IS Process Revised Metrics Metrics Process Performance Performanceprocess Gaps Process Definition measurement Rollout measureme Report Out Study Study Definition Defenition nt Process Excellence

Strengths & Key DifferentiatorsScale of  Complexity is Simple …Operations Experience in handling large scale projects across various industry verticals  Single window solution for all IT needsDomain  Expertise in various technologiesExpertise  Partnership with OEMs  SME consultant Pool for advanced technical supportPeople  Certified team with hands on experience  SME consultant Pool for advanced technical support  In house trainings for enhanced skillsProcesses &  Strong process knowledgePractices  Management with reengineering & redesign experienceTechnical Cisco (CCNA, CCDA, etc) CLIPSAL CertifiedCredentials  Microsoft (MCSE, MCP)  R & M Certified  ISACA (CISM)  AMP Certified  BSI (BS7799, BS15000) SYSTIMAX Certified  EC Council (CEH) D-Link Certified  PMI (PMP) Molex Certified  Six Sigma & LEAN ADC Krone Master Installer

Delivery Structure Complexity is Simple … Operations Manager Domain Experts/ SMEs Remote Support Engineers Offshore Monitoring Team

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …