PITS - Profile

Complexity is Simple …omplexity is Simple … C Pyramid IT Solutions Pvt.ltd Pyramid IT Solutions Pvt. Ltd Complexity is Simple … Plot No: 304, H.No: 37-14/2/1, Opp: Manjira Tank, Defence Colony, Naredamet, Secunderabad - 500 094. Off: +91-40-27111215, 40203929

Service Offerings… Complexity is Simple … Network Compute Security Portfolio Portfolio Security Operations • Routing & Switching • Windows • Antivirus / Anti-malware Remote • Firewalls • Linux • Host Firewall Infrastructure • Wireless • Backup/ Storage • HIDS / HIPS VOIP Management • Support Levels L1, L2 & L3) Support Levels L1, L2 & L3) • • Penetration Testing • Monitoring Vulnerability Assessment • Monitoring • Incident Management System Management – • Incident Management • Change Management • Patch Management • Change Management • Problem Management • Configuration Management • Problem Management Governance & Consulting Structured Cabling Compliance Services Consulting & Audit • Project Management • Network Integration • IT SOX Controls • Operations Management Services • HIPAA • Network Design & • UTP, Fiber Integration and • PCI-DSS Implementation termination • SAS 70 • ITIL consulting • Data and Voice network Projects and • ISMS • BCP/ DR Consulting Design services Consulting • ISO 27001 • CC TV & Access control • Information Security Policy • Specialists in Datacenter • Enterprise Security risk Design Management • • Incident Response

RIM: Operational Excellence Complexity is Simple … Six Sigma, LEAN, ITIL Applied to Operations from Day 1 • Delivery Lead – Six Sigma trained • 50% of the Delivery team LEAN trained • 50% of the Delivery team ITIL trained Key Innovation Programs to drive rigor • Net Promoter Score • Business Impact – Understand the Business goals and create Impact • Reduction in Resolution Time (Cycle Time) • Incident Reduction • Infra optimization to reduce resource, Infra cost Operations Delivery • Month on Month progress on Metrics $ • LEAN Deployment • Cost take out NPS • Remove NVA & improve key Metrics Metrics • Periodic Reporting Operational Excellence and Business Impact

RIM: Delivery Model Complexity is Simple … Service Mgmt L4 • Periodic (Monthly/ Quarterly) SLA Reporting SERVICELEVEL FINANCIAL • Service improvement Plan MANAGEMENT MANAGEMENT • CBA for investments 7.0 8.0 Service Design L3 • Periodic (Weekly/ Monthly/ Quarterly) Metrics Reporting CHANGE CAPACITY AVAILABILITY CONTINUITY • Uptime MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT • Change metrics 5.0 9.0 11.0 10.0 • Resolution Yields Service Improvement / Build L2 • Daily Metrics Track • Inventory Management PROBLEM CONFIGURATION RELEASE • Service Improvement MANAGEMENT MANAGEMENT MANAGEMENT Actions Reviews 3.0 4.0 6.0 • Change Discussions Service support L1 • Monitoring and Recording incidents • Incident Triaging INCIDENT • Service Restoration SERVICE DESK MANAGEMENT 1.0 2.0 • Escalation & Communication

RIM: Transition Methodology Complexity is Simple … Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Project Initiation AS-IS Study Transition Plan Knowledge Transfer Pilot Test Consulting & Audit Consulting & Audit Transition Plan Knowledge Transfer Pilot Test • Map business • AS-IS process Study • To be Process map • Process Documentation • Performance Requirement • Metrics Study (BPMS) • FMEA measurement • In Scope & Out of • Ticketing System • Best practice Sharing • Knowledge base • SLA check Scope • Understand • Process Reengineering creation • Update Documentation • FTE Requirement measurement system - Align to standard • Standard Operating • Test BCP • Hiring Request as • Current Infrastructure framework (ITIL) Procedures (SOPs) • Test reports applicable design and architecture • SLA Definitions • KT to offshore team • Customer Reviews • Map Org Structure • Technologies • Support Infrastructure • Metrics & Measurement • Control Plan • Identify Key implemented readiness • SOW finalization implementation Stakeholders • Knowledge Base • KT plan to offshore • Test Support • Escalation Matrix • Inventory team infrastructure • KT from the Existing • Identify Risks • BCP Plan Team • Draft SOW • Control Plan • Access Privileges • SLA Baseline • Draft SOW • Customer Sign off at the end of every Phase

Complexity is Simple … Projects and Consulting (PAC) • Structured Cabling • Design and Implementation Projects • ITIL Consulting • IT Infrastructure Assessment • IT Risk Assessment

PAC: Design & Implementation Complexity is Simple … Audio & Network Compute Security Video SMB SMB SMB SMB • Routing & Switching • Virtualization • Antivirus / Anti- • TelePresence & Video • Firewalls • Backup Solutions malware Conf Solutions • Wireless • Storage solutions • Host Firewall • NOC room Monitoring • VOIP • HIDS / HIPS Setup Enterprise Enterprise • Penetration Testing • Large screen rear • Routing & Switching • Virtualization • Vulnerability projection setup • Firewalls • Backup Solutions Assessment • Multimedia projectors • Wireless • Storage solutions • Touch interactive • VOIP Systems • Certified Engineers Periodic Quality Checks • Technology specific Domain Experts • Extensive Risk mitigation plan for execution • Certified Managers • Multi vendor support • Project reviews by PMP • 15+ years Experience in Designing complex Networks • Strong Relation with the OEMs • Ability to execute projects across India

Audio ,Video & TelePresence Complexity is Simple … Audio Video Integration • Display systems • Touch interactive systems • Conference systems • Wireless interactive control systems • Sound, Speech and Signal Transmission systems Smart Desk End points • Streaming multimedia & Digital signage solutions • Command and control room solutions • Desktop Collaboration • AV operational services for installed venues and AMC services. • TelePresence Systems EX Series Strengths • ~ 50 Plus Installations across India Collaboration Room End Points • Installations across various industry verticals (Manufacturing, Education etc) • TelePresence Profile Series • Strong dedicated technical team for TelePresence • OEM Independent installations – We do Cisco and LifeSize. • TelePresence MX Series • Average Net Promoter score (NPS) of 4 out of 5 • NOC room Monitoring Setup • Large screen rear projection setup Note: Room remediation services such as ceiling, flooring, lighting , furniture etc are out of scope and we will not be able to take care of this.

PAC: Structured Cabling Complexity is Simple … Design/ Raceways Material Procurement Casing, Routing and Cable Governance laying Labeling and ferruling Terminations Project Management Dressing Testing & Documentation Site Certification

PAC: Structured Cabling Project Management C Complexity is Simple …omplexity is Simple … INITIATION & EXECUTION MONITORING & CLOSURE PLANNING CONTROL Network / Material Site Raceway Cable routing Ferruling Terminations & Document Design Procurement & Laying Testing ation Certification PROJECT INTEGRATION PO release Approvals Naming As-built Installation Requiremen from for Convention – IO Drawings along report to the t Gathering Customer execution CSR signoff Terminations with Labeling customer SCOPE MANAGEMENT Order Resource Data & Voice Reports to Facility Loading Allocation Ferruling Network Rack backbone OEM Installation TIME MANAGEMENT Check Diagrams Port Material Contract IDs Communicat Jack panel Network rack Site distribution Supply for the ion/ Signoff Termination elevation Certificate QUALITY MANAGEMENT technicians s diagram from OEM Network Rack Server room BOM Inventory Temp Jack Panel elevation Communicat RESOURCE MGMT finalization Handover Labeling Dressing Schematic ion/ Signoff Diagram diagram Testing as RISK MANAGEMENT Raceways Communicat Cable per ISO Test Check ion/ Signoff Laying Standards Reports COST MANAGEMENT Communicat Looping and Communicat ion/ Signoff safeguardin Labeling ion/ Signoff g PROCUREMENT MGMT Quality Check Communicat as per the ion/ Signoff standards Communicat ion/ Signoff

PAC: Structured Cabling- Dependencies & Risks Input / Dependencies Risks Risk Mitigation / Tools Output  Customer Requirement &  Unsigned Scope of work  Project Charter with in scope/ Port Distribution freeze Sign off  Change in Scope Out scope definitions  Race way design as per Network / Raceway  Raceway Layout Diagrams Brainstorming the port distribution Design  Port Distribution Details   Coordination with customer/  BOM Finalization architect/ projects teams for Product Finalization floor/ raceway readiness  Port Distribution Signoff  Delays in Sign off Activity Sequencing & Time  On time Material supply as Estimation per the agreed BOM BOM Sign off (Part codes  Delay in releasing PO  Prior Information to the customers/ Material & Colour Coding)  Delay in placing order OEMs Procurement  Secured Store room  Material Supply Delay  Periodic Reviews/ Communication PO Release  Incorrect Material Supply  Strong relationships with the OEMs and national distributors Stand by material as needed  Material Availability Raceway blockage/  Coordination with Cables pulled to respective  Temp Labeling Damage customer/ architect/ projects locations as per the port Cable Routing &  Common raceway for Data teams for floor/ raceway distribution Laying  Raceways readiness & Electrical wiring readiness  Floor Readiness  QA check by PM  Raceway Capacity Naming Convention – CSR Incorrect Ferruling  QA check by PM All the cables labeled with signoff agreed naming conventions with out defects Ferruling  Labeling Scheme

PAC: Structured Cabling- Dependencies & Risks Contd. Input / Dependencies Risks Risk Mitigation / Tools Output  Labeled cables pulled to all  Furniture not ready  Coordination with customer/ Completed terminations for the locations architect/ projects teams for floor/ all the ports as per the plan Terminations &  Material availability  Changes in the cubicles raceway readiness Testing  Furniture/ Cubical readiness  Incorrect Material Supply  Strong relationships with the  Cable termination testing completion – Pass for all OEMs and national distributors  Rack Installation (IO Colours) Stand by material as needed ports  False Flooring Readiness  Resource alignment  Own termination & testing tools  Re terminate if testing fails  Termination & Testing Tools  False flooring not ready  QA check by PM  Completed Terminations  Resource Alignment  Dedicated resource for As-Built drawings  Completed Testing  On time Documentation documentation  Rack Elevation Drawings Documentation  Floor Layouts  Accuracy  PM supervision & QA  Server room drawings Check  Documentation Tools  Test Reports   Fluke Test reports Failed test reports –  Fluke Test reports Site Certification with  Authorized partnership (Improper terminations/ Non  Authorized partnership Warranty with OEM standard lengths etc) with OEM  Project closure signoff Site Certification   Mix of products (OEM)

PAC: Professional Services Complexity is Simple …  Network & Perimeter Assessment Risk Assessment  Server Assessment  Risk Identification  End User computing  Risk Analysis  Network Management  Risk Evaluation • Competitive Edge  BCP/ DR Risk Treatment  Avoid/ Reduce  Transfer/ Retain • Enhances customers confidence IT Infrastructure IT Risk • Enhances the business Growth Assessment Assessment •Improves and strengthens management controls •Org risks are professionally ITIL Consulting managed •Enhances security awareness Service Strategy  Service Design  Service Transition  Service Operation  Continual Service Improvement.

PAC: IT Assessment Methodology - Sample Complexity is Simple … Define As Is Study Design Impl’n Closure • Understand Business • Study existing IT •Timelines Estimation •Timelines Tracking • Goal Validation requirement infrastructure • Cost Estimation • Cost Control • Quality conformance Project • Scope of work • Study existing • Resource allocation • Resource Utilization • Documentation Management • Identify Teams & policies & processes • Vendor Management • Vendor Control • Project closure Roles •Scope Freeze • Quality Control • Quality Control signoff • Cost allocation & Budget •Timelines •Understand •Feasibility study •Capacity planning •Configuring Routers • Fine tuning connectivity •Network Study •Identify HW •Configuring Switches • Harden the devices Network requirement •IP Schema Study requirement •Configuring Firewalls • Documentation •Understand the •Current availability •Product evaluation •Link establishment availability • Benchmark Study •Test the Connectivity requirement • Design review & • UAT Freeze •Understand •Current user/ •Capacity planning •Configuring Servers • Fine tuning business resource control •Identify HW / SW •Users/ Groups • Harden the devices Servers requirement • Data storage requirement planning & • Documentation process •Product evaluation Implementation Storage • Data back up • Benchmark Study •Streamline Data process • Design review & storage Backup • HW availability Freeze •Streamline data backup • UAT

PAC: IT Assessment Methodology- Sample Complexity is Simple … Define As Is Study Design Impl’n Closure •Understand • Current •Standard VA Process •Standard VA Process • Fine tuning Business environment study •Standard AV Process •Standard AV Process • Harden the devices Desktop requirement • Vulnerability • Documentation Assessment process • Antivirus management process •Understand •Understand existing •Establish IS policy •Implement ISMS •Risk Assessment business goals & Information security • Risk Identification • Risk Treatment •Documentation Objectives policy • Risk Prioritization recommendations Security/ • Baseline the • Management Risk existing security Signoff Assessment standards • Understand the risks & organization’s apatite to the risks

PAC: ITIL Consulting Complexity is Simple … Availability Management SLA Driven Operations Capacity Management Problem Management Process Linkage for Change Enhanced IT Support Management Incident Management Service Desk AS-IS Process Revised Metrics process Gaps Process Metrics measurement Process Performance Performance Study Study Definition Definition Defenition Rollout measureme Report Out nt Process Excellence

Strengths & Key Differentiators Complexity is Simple …  Experience in handling large scale projects across various industry Scale of Operations verticals  Single window solution for all IT needs  Expertise in various technologies Domain  Expertise Partnership with OEMs  SME consultant Pool for advanced technical support  Certified team with hands on experience People  SME consultant Pool for advanced technical support  In house trainings for enhanced skills Processes &  Strong process knowledge Practices  Management with reengineering & redesign experience Cisco (CCNA, CCDA, etc) CLIPSAL Certified Technical  Microsoft (MCSE, MCP)  R & M Certified  ISACA (CISM)  AMP Certified Credentials  BSI (BS7799, BS15000) SYSTIMAX Certified  EC Council (CEH) D-Link Certified  PMI (PMP) Molex Certified  Six Sigma & LEAN ADC Krone Master Installer

Delivery Structure Complexity is Simple … Operations Manager Domain Experts/ SMEs Remote Support Engineers Offshore Monitoring Team

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …

Our Customers Complexity is Simple …