ACS_Annual_Report_2016

Annual Report 2016

WE SERVE THOSE WHO SERVE 2 Asian Charity Services

At a Glance 500+ NGOs SERVED SINCE INCEPTION IMPACTING OVER 1,000,000 BENEFICIARIES ACROSS DIFFERENT CAUSES 2016 IN REVIEW ON AN ANNUAL BUDGET OF HK$2.7M 70 NGOs 136 SERVED ACTIVE VOLUNTEERS THROUGH ACS WORKSHOPS WITH AVERAGE 17 YEARS AND SEMINARS OF WORK EXPERIENCE RELAUNCHED 6,800+ IGNITE LEADERSHIP VOLUNTEER HOURS TRAINING SEMINARS WITH MULTI-YEAR GRANT TRANSLATING TO HK$13.7M OF PRO BONO SERVICES 9 IN 10 NGOs WE BUILD CAPACITY FIND ACS WORKSHOPS PROVIDE TO ENHANCE ORGANIZATIONAL SIGNIFICANT LEARNINGS EFFECTIVENESS EFFICIENCY SUSTAINABILITY WILL ENROLL IN ACS TRAINING AGAIN WILL RECOMMEND ACS TO THEIR FRIENDS  2016 Annual Report 1

Contents At a Glance............................................................................ 1 Executive Director’s Letter.................................................... 3 About Us................................................................................ 4 Our Community...................................................................... 6 Our Impact............................................................................. 14 Case Journey.......................................................................... 16 Financial Highlights............................................................... 18 Looking Ahead....................................................................... 20 Ou r Te a m.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 Acknowledgments.................................................................. 23 2 Asian Charity Services

Executive Director's Letter Dear Friends of ACS, I also wish to thank all our dedicated and enthusiastic volunteers who have generously contributed over In 2016, we continued our mission to train and equip 6,800 hours of their time, talents, professional skills and leaders of mainly small and medium-sized NGOs to better experience to serve through facilitating ACS workshops, serve the community. During the year, we served 70 seminars and other special projects in 2016. NGOs through our development workshops, leadership My sincere thank you too goes to our partnering seminars and consulting projects. organizations, program and venue sponsors, as well as our generous donors. We would not have been able Apart from conducting our signature Strategic Planning, to serve those who serve without your kind support Fundraising Strategy and Board Governance Workshops, throughout the year. we also ran Power Up, a donor communications Finally, I would like to express my heartfelt thanks to our improvement program sponsored by Macquarie Group Board members for their advice and unstinting support Foundation. We are pleased to have received a new multi- to me and the ACS team. Last but not least, many thanks year grant from Drs Richard Charles & Esther Yewpick to my ACS colleagues for their dedication, loyal support, Lee Charitable Foundation in the second half of 2016, and commitment to joyfully serve alongside me especially enabling us to relaunch our highly successful half-day during the evening and weekend workshops. Ignite Seminar Series which provides training to instill I invite you to partner with ACS to continue our journey new insights on topical strategic and leadership issues. to empower an increasing number of NGOs to deepen their positive impact on the communities they serve, As in previous years, we continued to partner with multi- and to make Hong Kong a more equitable and national companies in conducting CSR projects which compassionate society. supported the capacity building needs of NGOs. We also collaborated with the Chinese University of Hong Kong John Louie (Department of Social Work) by providing curriculum and Executive Director training support to the Operation Santa Claus/UBS NGO Leadership Programme in 2016. A total of 133 NGO leaders participated in these sponsored projects and programs. I would like to take this opportunity to thank all the NGO leaders who have participated in our programs during the past year for their great passion, commitment and perseverance in serving the neediest and most vulnerable in our society. They continue to inspire us each day to press on with our mission to “serve those who serve”. 2016 Annual Report 3

About Us Serving those who serve The journey began in 2007 when two business sums up the heart of ACS  professionals saw the thirst of small to medium-sized nonprofit leaders who wanted to serve the community At ACS, we serve those who to their full potential, but found their organizations serve by bringing talents from struggling to thrive due to minimal resources and support. the business community to We fill the need to equip nonprofit leaders by providing empower the nonprofit sector them with the necessary skills and tools so as to exert a to address challenging and bigger and more sustainable impact on society. p re s s i n g s o c i a l n e e d s .  AJJAuCuClSlSyyFFoo22uu00nn0d0dJAe7e7uCddlSyFo2u0n0de7d NWBNWBooooooaarvrrvrkkddss22hGhGo0o0oopp0v0vWNBeLe9L9roaraoonnuauravarnknndncscc2chhGeeeo0eodpd0veL9ranuannccheed 20027007 20029009 20121011 20028008 20120010 20 JFMFMJiuiurarasslilitnytnyplplaar2r2nnood0d0jjee0C0cCcMJFth8th8iuiraiininnsnlitnyaaplar2nod0je0Ccth8iinna WFOFWOuuococnnrrtdtkdkrsrs2a2hahii0os0osipi1pn1ngWFO0Lg0LuaaSoScunuttrrtnrdknaacrsctt2aehheig0egoseydiypd1ng0LaSutrnactehgeyd SWMSWMttroroaaaarrtytkyekesgsgh2h2iicoco00pPpP00lWSlMLaLa88tananrouaanunrtnyikneinncscgghhg2iceoe0dpdP0lLa8anunnincghed SFSFiierersspptt CC22oo0r0rpp11ooSF0r0raiaertstepet CCC2SoSR0rRp1PPor0rooajtjeeccCtt SR Project 4 Asian Charity Services

Our Vision Our Mission Our Values We envision excellence in the Our mission is to effect change and »» Integrity standards and operations of the raise standards and professionalism »» Excellence nonprofit sector, which maximizes of small to medium-sized NGOs, »» Accountability its positive impact on people, enabling them to become more »» Creativity communities and nations, cultivating effective, efficient and sustainable »» Purpose a more empathetic and serving society. in serving our communities.  Oct p2ro0je1cFO3t iircnsttTph2rao0ijle1acn3tdin Thailand MPoawrer2U0p1WMP5ooawrkresr2hUo0pp1WL5aournkcshheodp Launched First RM10e0ag0irsthte2Vro0eld1uRM1n40ete0age0irsrthte2Vro0eld1un4teer MFirastypr2o0je1cMFt5iirnastyMpar2ola0jey1csit5ain MaNRSleaeoymlasviuinana2cr0hS1eoRNSrf6ieeeIomlgsavniuninta2ecr0hS1eorf6ieIgsnite 20123013 20125015 0122012 20124014 20126016 ILNganouinvtech2See0dm1iILNn2gaanourinvtSeceh2Sreie0edms1in2ar SeSPNJurauoirebnnvslpeis2yrho0aefind1tsd4JNSPGRuauooerbnnvpvlpeieos2yrrhron0taefaind1tnsd4cGeRoepveorrnt ance SFrtouuenpEbpmY-oopMrultoetahydymSrFtCMouueoe2nTpEnnb0RpmtYn-1oCeCopMrc6huolttoeatrahPdypllymaeoCMtnrheo2agTnwnt0eRitnoa1CeCnyc6hottaorPpllaeotnrhagwteioany to NO10Gc0Otth W2Aot0tre1knsN1O2dh0Geoc0eOptth W2Aot0tre1kns2dheoep FaStaecMpilTitR2at0Yedo1uSFaC5ttarhecoMpiCslTsiot-R2anste0nYecdeo1tcouC5trtrhSWouCsomsor-mknsesnichtetocoptrSWuomrmksiht op 2016 Annual Report 5

Our Community NGOs Coop Pro Bono Services eration & Collaboration Skill-based Staff Engagement Partnering Volunteers O r g a n i z a ti o n s ACS connects NGOs, Skill-based Volunteers, and Partnering Organizations so that our collective talents and resources can be pooled together to build up NGOs, and ultimately create a more empathetic society. We serve those who serve 6 Asian Charity Services

Rights & Others Opportunities NGOs Education & Church & Tr a i n i n g Diverse social causes and beneficiaries Ministry NGO leaders get the necessary training and skill sets Organizations and are inspired to run their organizations more effectively to better serve their causes. Poverty & Disaster Relief Arts & Culture Social Services Children for Community & Youth Animals & Medical & Environment Emotional Health Those who serve are being served Skill-based Volunteers Partnering Organizations Deep talent pool of volunteers Generous sponsors and supporters Volunteers who are seasoned business professionals are Corporates, Foundations & other Institutions partner willing to donate their time, energy and skills to help with ACS by providing resources as well as their talent serve the community. To many of the volunteers, their pool to sustain the programs that we run for NGOs.  skills are put to good use and their time is well spent.   Banking & Business Consulting Finance Management Financial Professional Commercial Institutions Services & Services Corporations Design Nonprofit Marketing & Communications Foundations Church Educational & Community Institutions Organizations Human Legal Education Resources To ge t h e r t h ey h e l p f u e l t h e AC S En g i n e 2016 Annual Report 7

NGOs THE CHALLENGE THE SOLUTION Smaller NGOs lack resources ACS offers structured NGO Development to grow their organizations Workshops & Leadership Seminars to address NGOs’ major strategic and Many face funding and staff organizational issues shortages, and cannot afford NGO leaders found their engagement professional services with experienced business professionals through the ACS programs enlightening and transformative for themselves and their organizations

ACS offers three main programs to guide NGOs to address their major strategic and organizational issues, equipping them to grow more sustainably. In 2016 NGO Development Workshops ACS curriculum-based workshops are designed for NGO 28 NGOs completed Situational Assessments leadership teams. This eight-week program begins with 27 NGOs completed Development Workshops a Situational Assessment exercise to diagnose the current state of each participating organization followed by three workshop sessions facilitated by Volunteer Consultants to collaboratively come up with appropriate strategies to improve the effectiveness of respective NGOs. ACS offers three different types of development workshops on: »» Strategic Planning »» Fundraising Strategy »» Board Governance Ignite Seminar Series In 2016 First launched in 2012, Ignite is a series of half-day 56 NGO leaders attended the Ignite Seminar training seminars for NGO board members, CEOs, executive directors and senior staff to learn about top of mind organizational development topics. ACS received a new multi-year grant from Drs Richard Charles & Esther Yewpick Lee Charitable Foundation in the second half of 2016, enabling us to relaunch the Ignite Seminar in November with topic “Strategic Fundraising: Getting the Right Grant at the Right Time”. In 2016 Po w e r Up – B o o s t Yo u r D o n o r 5 NGOs completed Power Up Communications Sponsored by Macquarie Group Foundation and first launched in 2015, Power Up is an eight-week planning project designed to help NGOs better communicate and engage with their donors. 2016 Annual Report 9

Volunteers THE CHALLENGE THE SOLUTION Hong Kong has a large number of ACS has an established network of 500+ experienced business professionals NGOs serving diverse social causes willing to serve the community but and beneficiaries have limited access to NGOs and ACS provides structured programs to enable are very stretched on time business professionals to volunteer their time and expertise effectively and efficiently to empower and inspire NGO leaders

ACS provides volunteer training, coaching and project management support to enable our volunteers to utilize their time and skills effectively and efficiently to empower and inspire NGO leaders. Volunteer Recruitment and Development »» Skill-based volunteers are recruited through multinational and local companies, as well as through personal referrals »» Online application process enables ACS to streamline the volunteer registration and selection process »» ACS equips volunteers to become more effective facilitators and consultants »» Experienced and committed volunteers are selected and trained as Project Advisors to lead workshops and other projects In 2016 156 New volunteers registered | 136 Volunteers contributed 6,864 hours Equivalent to HK$13,728,000 of Consulting Value 2016 Annual Report 11

Partnering Organizations THE CHALLENGE THE SOLUTION Corporations and foundations are ACS connects socially responsible increasing community engagement organizations to NGO networks and through their philanthropic initiatives facilitates implementation of their CSR and community development projects Many organizations lack their own NGO network and need ACS provides a platform for advice on selecting suitable corporations to engage and develop their middle and senior management NGOs to support staff in skill-based volunteering to benefit NGOs and the community

ACS connects socially responsible organizations to NGO networks and facilitates their contribution to the long-term development of local communities. Sponsored NGO projects in 2016 »» PwC Hong Kong – “Strengthening Donor Communications” Seminar »» MTR Corporation – “Youth Connect Pathway to Employment” Project –– ACS as member of Community Advisors’ panel to assess and shortlist over 80 NGO grant applicants –– Developed and conducted training workshop for shortlisted NGOs to refine their final program proposal and pitch to MTR Corporation »» Operation Santa Claus / UBS / The Chinese University of Hong Kong NGO Leadership Programme – Training Seminar on “Generating Mission Resources: Fund and Friend Raising” »» The Yeh Family Philanthropy – Year-end Review Report on “Nurturing Social Minds” Program In 2016 133 NGO leaders participated in sponsored projects 2016 Annual Report 13

Our Impact WE ASPIRE TO EQUIP NGOs TO BECOME MORE EFFECTIVE, EFFICIENT AND SUSTAINABLE. We Equip 90% 90% 86% IMPROVED AGREE ARE USING THE QUALITY OF THEIR PROGRAMS THE WORKSHOP PROVIDED THE TECHNIQUES, PROCESSES AFTER ATTENDING ACS WORKSHOPS SIGNIFICANT LEARNINGS TO AND CONCEPTS LEARNED & 74% AGREE THE POSITIVE IMPACT IS THE BOARD, MANAGEMENT ATTRIBUTED TOACS AND KEY STAFF We are Trusted 90% ARE SATISFIED OF NGOs WITH THEIR ACS WORKSHOP EXPERIENCE, WILL CONSULT ACS AGAIN IN THE FUTURE AND RECOMMEND ACS TO OTHER NGOs We Inspire The moderators were passionate, The ACS team is very coming from different backgrounds. professional in providing We felt like it was a candid us with constructive feedback. discussion and their willingness to understand our goals and We got a lot of inspirations We appreciate the consultants objectives were impressive. on how to raise funds offering different perspectives through the workshop. and insights during the Workshop. - COMMENTS FROM NGO LEADERS 14 Asian Charity Services

We improve Organizational Effectiveness 81% We understand our goals and “With what we have learned limitations better so that we can from the Workshop, we were OF NGOs be more focused on managing able to configure a new our internal operations. organizational structure, see AGREE 6T5HAT ACS HAS where we lacked capacity and Board Member make the necessary changes to A POSITIVE IMPACT ON Arts & Culture NGO increase our capacity. THEIR ORGANIZATIONAL CEO EFFECTIVENESS Rights & Opportunities NGO We enhance Organizational Efficiency 71% The workshop has helped the We are still putting in place Board, Key Staff members some of what we have learned OF NGOs and Frontline Staff to analyze to become more efficient with organizational capacity. It our resources. AGREE THAT ACS WORKSHOP helps improve communication HAS A POSITIVE INFLUENCE and efficiency. CEO ON THEIR ORGANIZATIONAL Rights & Opportunities NGO Executive Director EFFICIENCY Arts & Culture NGO We help Organizations become more Sustainable 76% We are still living out the The expert advice from workshop findings which volunteers was incredibly OF NGOs were extremely well important in giving us guidance organized and planned. and confidence in our future AGREE THAT ACS WORKSHOP HAS plans, especially in areas where HAD A POSITIVE EFFECT ON THEIR Founder & Board Chair our expertise is limited. ORGANIZATIONAL SUSTAINABILITY Environmental NGO CEO Source: 2016 ACS Post Workshop Survey Education & Training NGO 2016 Annual Report 15

Case Journey “ACS has been instrumental in the growth and development of VCSL’s work. The workshops and seminars have equipped us to better serve our community and function as a proper organization. We now look and feel more competent, more confident, more focused, and more capable to do what we have been called to do.” – Tom Franz, CEO of Vine Community Services Limited (VCSL) In the beginning...back in 2003 Fast forward to 2010 The Vine Church (The Vine) saw the growing need The Vine enrolled in an ACS Strategic Planning Workshop. among refugees and asylum seekers in Hong Kong, We together identified the need to set up a separate NGO and began to help them by providing pastoral care focusing on running refugee related programs while as well as financial assistance. The Vine should continue to provide ministry support to refugees and asylum seekers. In 2012, VCSL was born! 16 Asian Charity Services

VCSL Pursuing dignity, justice & hope 2013 Early in the year, VCSL enrolled in its first ACS Fundraising Strategy Workshop to raise funds for three core initiatives: 1) Refugees and Asylum Seekers Ministry, 2) School of Opportunity which focuses on providing educational opportunities to those with limited or no access to quality education and 3) STOP “Stop Trafficking Of People”, a program that fights against human trafficking. After attending the Ethnic Minority Sector Collaboration Workshop organized and facilitated by ACS in December 2013 together with seven other NGOs serving this sector, the refugee work team was able to apply the learnings right away in the field! 2014 The Ignite Seminar “Leverage Your Likes on Social Media” had given VCSL practical steps to turn social media followers to supporters. 2015 VCSL hired its first CEO to head and manage the organization. 2016 VCSL restructured their organization by creating a fundraising department as a result of joining another ACS Fundraising Strategy Workshop in early 2016. VCSL successfully revamped their communications strategy for different stakeholder groups through joining the ACS Power Up, a donor marketing and communications training program in September 2016. Fiscal year 2016-2017 was the first year that VCSL had money in the bank! From initially relying exclusively on giving from The Vine, VCSL now has a more diversified donor base which includes fundraising events, grants from corporates and foundations, and giving from high net worth donors. Our journey continues… 2016 Annual Report 17

Financial Highlights ACS Income Sources Other 2% Foundation 8% Individual Corporate Individual Foundation 54% 36% 24% 50% Corporate 26% 2015 2016 Development Total HK$2,915,794 Total H3K%$2,343,299 Ignite Sponsored Development Sponsored 19% Projects 15% Projects 26% 18 Asian Charity Services Ignite 9%

Individual 24% Individual Corporate Foundation 54% 36% 50% Corporate 26% ACS Expenses by Program Development 3% Ignite Sponsored Development Sponsored 19% Projects 15% Projects 34% 26% Power Up Ignite 11% 9% Power Up 13% Workshops Workshops 33% 37% 2015 2016 Total HK$2,547,111 Total HK$2,687,555 2016 Annual Report 19

Looking Ahead One small idea, one big dream. We started as an idea sparked between two business professionals seeing the need to build up the capacity of NGOs so that they can become more effective, efficient and sustainable. We are honored to have served over 500 NGOs to date, representing merely 5% of all registered NGOs in Hong Kong. This also means that there are many more untouched lives in the city. To ge t h e r, we c a n a c h i eve m o re . There is still a long way to go to touch more lives together. Our journey in serving those who serve in the past nine years has equipped and shaped us to play the connector’s role to match philanthropic goals with community needs. In the coming year, we hope to further facilitate, support and promote cross-sector collaboration to collectively exert bigger impact on the society. 20 Asian Charity Services

NGOs We hope to make more new NGO friends in the coming year to understand their capacity building needs and to invite them to join the appropriate ACS programs. We will continue walking together with our fellow NGO friends to help further develop and deepen their impact and effectiveness in serving the community through updating our current core curriculum and introducing relevant new training programs and tools that can cater to different stages of organizational development. Vo l u n t e e r s We are committed to recruiting, training and equipping skill-based volunteers to share their professional experience and insights with NGO leaders through ACS workshops, seminars and other programs. We will further build up this network of like-minded and passionate business professionals, introduce them to the societal needs through ACS programs and encourage them to make use of their talents to serve the community. Partnering Organizations We will continue our collaboration with corporate and foundation partners to design and introduce programs to enhance the professionalism and effectiveness of the NGO community. We will also support CSR initiatives to promote skill-based volunteerism among their staff members enabling them to serve the community as well as develop their own leadership and influencing skills. ACS is turning ten years old in 2017. We look forward to serving with you to create a more empathetic society as we continue to walk and evolve with the community. 2016 Annual Report 21

Our Team Our Board David Sutherland Nancy Yang Jayson Kyle Scott Ohman Our Staff John Louie Executive Director May Wong Associate Director Peter Li Finance Director Gary Morris Manager, Strategic Training Projects Linda Yau Program Manager Marilyn Ng Assistant Project Manager Isobel Mak Project Executive 22 Asian Charity Services

Acknowledgments We would not have been able to serve those who serve without our sponsors, event speakers and volunteers. Thank you for serving and journeying alongside us to empower NGOs to magnify their caring effort and bring about impactful solutions to the society. FOUNTAINVEST PARTNERS YEH FAMILY FOUNDATION Logo Design Variations Full Colour PANTONE 7532U PANTONE 362U PANTONE 368M PANTONE 376U PANTONE 604U C0 M17 Y50 K65 C70 M0 Y100 K9 C57 M0 Y100 K0 C50 M0 Y100 K0 C0 M0 Y88 K3 On Black PANTONE 7531M PANTONE 362U PANTONE 368M PANTONE 376U PANTONE 604U C0 M10 Y27 K50 C70 M0 Y100 K9 C57 M0 Y100 K0 C50 M0 Y100 K0 C0 M0 Y88 K3 Greyscale 2016 Annual Report 23

Thank You PwC Seminar Speakers Ignite Seminar Speakers Bryan Wong Alia Eyres Hong Kong Jockey Club Mother’s Choice David Sun Jill Tucker Audit Commission, C&A Foundation HKSAR Government Sky Siu Ellen Yeung KELY Support Group South China Morning Post Susan Clear Hugh Chiverton Macquarie Group Foundation, Asia Radio Television Hong Kong Sammie Leung PricewaterhouseCoopers Volunteers in 2016 Ada Chan Boney Fong Data Fok Agnes Tai Caryn Lee David Wong Agnes Tse Cecilia Mok Dickson Tsang Alexander Wang Celina Ma Donald Tse Alice Au Yeung Charles Wong Dorothy Chan Amar Patel Charlotte Mery Edith Chen Andrew Li Cherry Ren Edmond Lee Angela Ma Claire Cheng Edward Lam Anne Lin Claire Hsiao Edward Zhao Annie Chuk Claire Turner Eleanor Lennie Anthony Ho Clara To Eric Kong Arnold Poon Cleire Sheung Eugenia Lo Ben Yip Connie Yip Farida Lau Bernice Yung Cynthia Wan Flora Li Betty Lee Cyrus Ho Florence Fong Betty Tsoi Daniel Chan Frances Wong 24 Asian Charity Services

Frederic Mortier Kimberley Bojan Pin Duangdee Garrick Chung Kunj Gandhi Rachel Troublaiewitch Gayatri Bery Lance Lan Rachel Yung Glenda Yu Lauren Houghton Rando Yuen Hendro Santoso Le Xu Ricky Cheung Henry Tsang Liaokuo Ding Ronald Siu Hoi Lai Yeung Libby Vaughan Rosa Chiu Ida Cheung Linda Luk Rosanna Mak Isabelle Ensarguet Lora Chow Rosemary Madagwa Jane Chan Man Pan Sit Roxanne Chan Janice Ng Masy Lo Ryan McCarthy Jason Cheung Melody Ma Sabina Fung Jason Liu Michael Tse Sara Bosco Jeffrey R. Ronan Mindy Kwan Simone Loke Jemmy Wong Ming Chan Stephanie Poon Jennie Oswald Myron Cheung Stephen Tsui Jenny Chang Natalie Chan Sujata Ramakrishna Jenny Sutton Natalie Tse Sun Kim Jessica Lau Neha Kapur Sylvia Yeung Jessica Wong Nicole Li Tai Ki Share Jessica Zhang Nila Ng Teresa Chu Jessie Ching Noel Chetty Vanessa Ho Joanna Leung Owen Yeung Wai Yee Lam Joanne Walpole Patricia Lau Wenjing Bao Joe Chan Patrick Mankhanamba Winnie Lam Karen Kwan Paul Chung Yu Chan Karen Yiu Peggy Shaw Yvonne Chan Kari Entwisle Penelope Van Niel Zoe Lee Karl Fu Philip Wai Kerry Ho Pieter van der Schaft 2016 Annual Report 25

Contact Information Address 17B, Tak Lee Commercial Building, 113-117 Wan Chai Road, Wan Chai, Hong Kong Phone (852) 3441-8001 Email [email protected] Website www.asiancharityservices.org 26 Asian Charity Services