MANAGING YOUR INVESTMENT PROPERTY

MANAGING YOUR INVESTMENT PROPERTY Professionals Burleigh 07 5669 2490 5/109 West Burleigh Road, Burleigh Waters 4220 [email protected] professionalsburleigh.com.au

SELECTING THE RIGHT PROPERTY MANAGER This decision can make a huge difference not only to your overall returns, but also to the enjoyment of your investment. Over the last few years, property management has undergone a significant transformation, from simple rent collection to a dynamic investment management service. The changing scene has triggered the need to better manage new legislation, ensuring fairness for both owners and tenants. It includes, in some regions, the Strata Titles Act, Residential Tenan- cies Act and deregulation of fees charged. Now more than ever, you need your property professionally managed by entrusting it to a manager who is trained, experienced and equipped to meet these ever-changing needs. In the end, you need to feel completely comfortable with the company you’re dealing with.

WHY CHOOSE PROFESSIONALS BURLEIGH Firstly, thank you for taking the time to look through our property management services we have to offer. We are a boutique style real estate agency offering our clients exceptional and profession- al service. We strive to not only meet your expectations but to exceed them and ensure that your experience is both profitable and totally satisfying. In today’s fast paced, competitive business environment it can often feel as though profit is more important than people. At Professionals Burleigh we are dedicated to combining our industry knowledge, exceptional communication skills and ongoing support to provide service that makes our customers say “WOW”. The mission of Professionals Burleigh is to be the real estate agency of choice in the area. Professionals Burleigh always provides effective service with honest attention to each transaction specialising in property management, listing and selling of homes, finance and guiding buyers and tenants throughout the process. Our friendly team has a vast experience and wide knowledge to offer you the right advice. They are equipped with a highly effective marketing campaign and constant training to ensure you get the best outcome every single time. We would request you to not go by what we say but to have a read of our Google Reviews and see what our customers think of us. After four decades of remarkable service and a host of awards, Professionals is considered one of the prominent brands in the real estate market.

OUR PROPERTY MANAGEMENT SERVICES We have an outstanding team and a reputable office ready to help you. Our personalised service will ensure you’re taken care of every step of the way, including: • Marketing your property in the best possible way and having it tenanted as early as possible. • Professionally screening and selecting tenants • Providing a detailed explanation of the owners / tenants’ rights and obligations • Receiving rents and issue trust accounting receipts • Arranging for repairs and maintenance to the property • Providing owner online access to PropertyMe so they have ongoing access to inspection reports, important documents and rent payments. • Exercising the owners / tenants’ rights to terminate leases and tenancies • Re-letting the property at the end of each tenancy in the event of a vacancy • Preparing and checking the property’s inventory • Doing all such lawful things as may be directed by the owner in writing • Accurately reporting on the condition of the property at the beginning, during and end of each tenancy via thorough Entry Condition Reports, Routine Inspection Reports & Exit Condition Reports.

MARKETING Our marketing campaign is high impact and innovative, proven to find tenants in the short- est possible time frame. Once you have made a decision to employ Professionals Burleigh as your managing agent, our marketing campaign commences immediately. Our property manager is constantly monitoring the best medium for advertising your prop- erty to attract a suitable tenant and ensure the best result for your dollar. The marketing campaign consists of the following: • A photo and description on our rental lists and social media • Internal database marketing & Email newsletters • For Lease Signboards • Advertisement on the two major portal realestate.com.au and domain.com.au. Besides the two we also advertise on various other portals and social media. Our office also makes sure to attend to all inquiries made from the above campaign so we can lease the property at the earliest. We conduct Open Homes on Saturdays and occa- sionally on weekdays and provide regular feedback throughout the campaign.

SETTING A FAIR RENTAL PRICE An attractive rental price is an important part of maximising your investment. Your Professionals property manager will have a strong understanding of current rental prices in the local area and will help you set a fair market rental value. Three factors that impact on rental prices are: 1. Property location 2. Property condition 3. Length of lease Some owners can make the mistake of setting the rent too high. Not only will you waste your advertising dollars, but you’ll reduce the likelihood of securing a suitable tenant. Rent reviews From time to time, we’ll recommend a review of your property’s rental price. Over the years we’ve found tenants are well educated on rental trends and what a fair price is. So, it’s good to find the right balance to keep your property occupied. Legislation states that rental prices can be reviewed every six months since the tenancy started or since the last increase, providing it has been noted in the General Tenancy Agreement.





SELECTING GREAT TENANTS We cover every base when finding you the perfect tenant for your investment property. A good tenant can make your property ownership a positive, stress free experience. At Professionals Burleigh, we’re meticulous with our selection process for tenants. After an ‘Application for Tenancy’ is lodged, we’ll thoroughly check their rental history, employment, and references, we also go above and beyond your standard reference checks, we also do social media & digital checks on all applicants applying, once they have been checked out and you have given preapproval, we will do one final check on the Tenancy Information Centre Australia. We’re also more than happy to accommodate any instructions you may have during tenant selection in accordance with appropriate tenancy regulations.



PROFESSIONALLY MANAGING YOUR ASSET Our property managers don’t just collect rent, they take pride in ensuring your property is fully cared for. We appreciate that handing over the keys to your property requires trust on your part. Our proven systems and attention to detail will ensure your property is in safe hands. Property condition report Bond Your property manager will compile a Usually equal to four weeks’ rent, a bond is detailed property condition report of the collected from the tenant and held against premises. any damage that may occur in the normal The report will be checked by both the course of the tenancy. tenant and the property manager, with any changes amended within the legislated A bond can only be released by mutual number of days prior to occupancy. agreement between the tenant and agent (on At the end of the tenancy, and prior to behalf of the owner) once all obligations have the security bond being released, a final been fulfilled at the end of a tenancy. inspection of the property will be carried out comparing to the original report. Why periodic inspections are important One of the conditions of the tenancy How to manage repairs and other agreement is conducting periodic inspections outgoings to ensure the property is being maintained to Under the Residential Tenancies Act, it’s your a satisfactory standard. responsibility to maintain the property in good rental condition. Periodic inspections are completed as You can elect your Professionals Burleigh instructed by you and a full report is property manager to initiate repairs and submitted. When we complete a periodic maintenance to an amount agreed to by inspection, we go above and beyond your you. More expensive repairs will always be standard routine inspection, we check the referred to you for your consideration. silicone around sinks, showers & splashbacks, Our property managers don’t just collect check basic plumbing and make sure taps rent, they take pride in ensuring your and pipes aren’t leaking. The tenant is told property is fully cared for and being kept in of any property defects which they may be its best possible condition. considered responsible for. These inspections may also include maintenance recommendations or the submitting of quotes for upgrades to maintain the ongoing value of the property.



ARREARS MANAGEMENT PROCESS We have a zero tolerance arrears policy and a strict arrears management procedure that is always adhered regardless of the tenants reasoning behind late payment. Following is the steps to our arrears process: • 1 – 3 DAYS IN ARREARS –text message or an email asking you to make payment. • 4 – 7 DAYS IN ARREARS– Phone call, SMS and or email asking you to pay immediately and provide a remittance to prove payment. • 8 DAYS IN ARREARS – A notice of remedy to breach issued with 7 days to remedy the breach/pay the rent. • 17 DAYS IN ARREARS – a Notice to leave issued with 7 days to vacate the property. • 24 DAYS IN ARREARS – we apply to QCAT for a warrant of possession and the police escort you from the property. The tenant has to vacate the premises on the termination date set. If they don’t leave or rent is not paid and there is no payment plan in place or they have breached the payment plan, we will then apply for Tribunal. Our office has a well-placed arrears management process, and each rent delay is discussed in our weekly meeting so we can get on to the issue as early as possible.

Packages starting as low as 4.5% + GST.

OUR POINT OF DIFFERENCE: We offer a point of difference than no other agency on the Gold Coast offers, we have multiple investment packages starting as low as 4.5% + GST, allowing you as the landlord to pick the level of service that you require with your property. We have a small property management team with a combined experience of 30 years in property management. Our Principal Dennis has had 30 years in the building industry and is very big on preventative maintenance to keep your cost minimal whilst gaining maximum rental yield. OUR FEES WHY CHEAPER IS NOT ALWAYS BETTER We believe our fees are very competitive and we look to provide exceptional property management service leaving no stone unturned. Some landlords make the mistake of selecting a property manager offering the lowest commission or promising the highest leasing price for the home. This often misses the market of potential qualified tenants and the best possible price, which can mean your property takes longer to be rented or undesirable tenants applying for the property because the agent doesn’t have much invested in leasing the property or has the property priced outside of the market. Property management is a professional service, selecting a real estate agency who offers the lowest fee can be costly to your investment return. In your decision to select a real estate agency to manage your investment property it is imperative that the staff are experienced in applying all lawful procedures, have a keen attention to detail and have the systems in place to maximise the return on your asset along with managing your property as though it was their own. WHAT ARE OUR FEES? We don’t have 1 set fee; we offer our landlords the choice of 4 packages to ensure that there is a package that suits their needs. We do have management rates starting as low as 4.5% + GST, please refer to our fee packages for more information.

How and when am I paid the rent from my Tenants? Rent disbursements are done on the first business day of each month. However if you prefer a mid month payment we are happy to orginase this for you. We electronically transfer the funds to your nominated bank account. All rents received on your behalf are held in our regularly audited Trust Account. From these monies we pay all authorised payments relating to your property. Do I need landlord’s insurance, is it really necessary? It is not compulsory to have a landlord insurance for your investment property, however we strongly recommend that every property investor has a landlord insurance policy in place to cover the unexpected. For more information on landlord insurance please refer to the fact sheet which has been provided. Who pays for the water, the landlord or the tenant? The landlord is liable to pay the water bill in full. The tenant is then invoiced for the water usage component of the bill. You can pass on water usage charges to your tenant only if you have an individual metered property and the premises must meet required water efficiency standards. Hence, we request all owners to provide us with a water efficiency certificate if you are to charge the tenants water usage.

How can Professionals manage my investment property if it is currently being managed by another agent? This process is called property transfer and we can help make this process as seamless as possible. Once you have decided to engage us, we will send a Transfer of Managing Agent email to your current managing agent, we will handle the tenancy handover for you making it stress free! We will then take care of the process ahead and communicate with relevant parties updating you in regular intervals. How many set of keys are required? It is normal practice to provide a set of keys per tenant and keep one set in the office for emergencies or inspections. Hence, we required a minimum of 3 sets at the start of the tenancy. For security reasons, all our keys are numbered and do not identify the property address. Is it necessary to have a working smoke alarm? QLD landlords and agents need to ensure that smoke alarms installed in rented properties are in working order. We use a smoke alarm company to check and monitor the alarms are in working condition and this is annually reviewed. What’s the next step? Simply sign the Exclusive Management Agreement and return it to us - we will do the rest! Assuring you of our best service, Always!



TESTIMONIALS: Laura: Nikki has been our property manager Sireesha: for 1yr+. Great service, no fuss, quick “Professionals Burleigh- Brenden Musca response, house quickly rented, rental is our rental agent. He is professional, income always transferred on time. punctual, gives attention to detail and prompt in keeping us updated with our Justin: rental property. I don’t have to worry “Brenden has been fantastic to deal about our property anymore as Brenden with, we love the simplicity of renting our is trustworthy and does everything property through Professionals Burleigh. legally. He is knowledgeable and knows We are receiving a fantastic return the market.” on our investment property and their preventative maintenance has saved Karyn: me thousands on potential damage that “I had a very quick result securing a could have happened due to a small tenant for my brand new townhouse. leak under our kitchen sink. I cannot I have found Brenden Musca very recommend Professionals Burleigh professional and always responding highly enough.” quickly to my requests. This is the second investment property leased Andrew: through the Professionals Burleigh The team at Professionals Burleigh are and highly recommend this agent to top level They have provided comfort look after your rental properties. Karyn and assurance with my property from the Sinclair” start , and have been 100% professional from the start Bruce: They have taken care of everything “Brenden Musca has gone above and and are always thinking 2 steps ahead, beyond to get us a fantastic return on I 100% Recommend Professionals our investment property in a timely Burleigh to manage your investment manner. We have fantastic tenants, never property. have any issues and get contacted from Brenden making sure we are happy with everything. I highly recommend Brenden from Professionals Burleigh to any of my friends and family who have investment properties!”

Premium Results. Outstanding Service. 07 5669 2490 5/109 West Burleigh Road, Burleigh Waters 4220 [email protected] professionalsburleigh.com.au