160415_SPS_Brosch_Merkur_Gottstein_v03

We speed up Credit Suisse’sinformation flow, while savinglabour costs. How we do it An executive summary for Thomas P. Gottstein

Dear Mr. Gottstein,following up on our proposed solution and suggestions for the project “Merkur” wewant to take the opportunity to confirm our strong commitment to engage in a longterm partnership and make this market leading project a success for Credit Suisse andSwiss Post.Our companies already work closely together in various areas, whether it is intraditional mail and logistics services, as partner for the physical mailroom services inthe US, UK, Singapore and Switzerland, or as provider of the todays documentmanagement software.It is a consequent next step to extend this business relationship in the area of documentmanagement and to master the challenges of the digital transformation. It is our corebusiness to digitalise physical documents, use latest technology to extract data fromstructured and unstructured documents and to capture the relevant information. Besideautomation tools like Artificial Intelligence and Robotics Process Automation we rely ona well skilled workforce with more than 7,500 employees focussing on capturing andprocessing of information in Switzerland and in 23 countries around the world.In line with our Swiss Post vison “Simple yet systematic”, we connect the physicaland digital worlds for our customers, making it easier for you to manage and transformcomplex processes while focussing on the enormous challenges in the bankingbusiness.Swiss Post Solutions (SPS) has been consistently ranked as one of the most innovativeproviders of document management solutions and with more than 1 billion processedinput documents we are the leading company in Europe and among the top worldwide.We strongly believe, that a smart combination of physical mailroom services, scanning,processing and in a final stage the printing of physical documents allows for significantleverage and a high quality and reliable end to end process.The project Merkur is a “flagship project” for CS, for Swiss Post and as well on theSuisse market. We will give it our full attention and ensure a successful implementationand ongoing service delivery.We look forward to a mutually beneficial and long-term partnership and look forwardto answer any questions in the already planned personal meetings.Susanne Ruoff Jörg VollmerCEO Swiss Post Ltd CEO Swiss Post Solutions Ltd2

A changing worldrequires banks to invest in digital channelsThe amount A selection of our globalof written references in the banking worldcorrespondenceby letters Today, most Banks should Banks shoulddecreases. documents optimize the invest in digital are indisputably customer channel2015, there were over digital experience. development2.2 billion addressedletters in Switzerland. in origin and are sent Banks should enable to fulfill the need ofWorldwide experts by electronic means. sales across integrated emerging generations,estimate that the It is only a matter of multiple channels and while improving datanumber of e-mails per time before the last optimize customer collection processes.year will increase bills, policies, bank experience.dramatically. statements, business (KPMG, Private Banking study) documents, etc. are (McKinsey report/(www.bfs.admin.ch) also delivered digitally. Digital transformation) (Communication and Logistics)Market evolution is rapidly moving forwardCost effectiveness, The “traditional” business New (disruptive)quality and speed growth opportunities Cognitive Computing Artificial Intelligence––High cost ––Labor / people ––Automation Robotics ––Automation ––Automation Inspired by RUMJog automation maturity model––No differentiation intense ––Adaptability ––Adaptability ––Adaptability ––Automation ––Awareness ––Awareness On-site / ––Near- / Off-Shore BPM ––Adaptability ––Analytics ––Analytics Onshore ––Awareness ––Alive Labor arbitrage Maturity levelsMCuosdteer Interview FinanceTV BPO and Intelligent Automation Duration 9:21 3

What is roboticsand how can Credit Suisse benefit from it?Robotic process automation (RPA) is the application of technology that allowsemployees to configure computer software or a “robot” to capture and interpretexisting applications for processing a transaction, manipulating data, triggeringresponses and communicating with other digital systems.Highly versatile, flexible, andarchitected to enhance IT security–– RPA interacts with existing user interfaces–– No changes or operational impact on existing systemsIncreased operational agility Advantages for Credit Suisse–– “Virtual workforce” allows complete –– Interfacing to Credit Suisse’s ERP system and unconstrained scalability will be possible without integration efforts–– Self learning – easily adaptable to –– Virtual work is enabled by the integration of new requirements a digital mailroom where physical information will be transformed into digital contentIncreased quality and consistency–– Handles complex end-to-end –– Robotics automation recognizes the different media and formats, content processes with high speed is understood and distributed correctly–– Improvement in accuracy and –– Robots can work overnight, physical mail will ‘right first time’ processing be scanned and sorted automaticallyIncreased productivity with higher Possible use cases for Credit Suisseresource flexibility–– Reduced pressure on stretched –– Accounts payable –– Customer onboarding resources to refocus on higher value –– Credit application handling tasks –– Complaint management–– Absorbs high volume (min. of double –– Transaction monitoring up to 10 times higher productivity) (Data mining) Intelligent Automation Duration 1:354

SPS is a leading providerin Switzerland and worldwideRanked Ranked Services to Credit Suisse#5 #2 Switzerland Globally Europe UK USASPS sites Singapore Australia –– Docoment Management –– Mailroom –– Reception/Concierge –– Switchboard –– HelpdeskKey figures Revenue > 600 million CHFHeadquarters Tochter derZurich, Switzerland Schweizerischen PostEmployees7.500SPS is the SPS processes around SPS is theNo. 1 2.5 Billion 5thdocument management documents annually in its largest supplier of documentservice in Switzerland, the UK Document Processing Centres management BPO servicesand the Republic of Ireland in 10 countries worldwide 5

Leverage Quick-Winswhile preparing the ground for digital bank 2016/17 2017/18 Phase I Phase II – Start with Quick-Win 1 (Early Scanning) – Automatize Data-Validation services – Take over complete late scanning – Enhance Client Channels (e-Mail, Webmail, Social Media) and transform stepwise into early scanning – Take over paper based Payments Services – Take over international input processing Result: Expense reduction – Conclude transformation Late to Early Scanning Result: Digital Bank Multichannel-Input Multichannel-Output DNA Cognitive Computing6

The Digital Revolution in Document Management Duration 30:02 2019/ + Output Mailroom Services Services Phase III Physical Scanning Provide SPS-BPO Services (SPS Banking Factory) Archives Services – Corporate actions – Client on boarding services Banking zone – Credit card processing Result: Focus on Client FacingDedicated Processing-Centerfor Credit Suisse Exception HandlingData exchangeRoboto Internet of Things Technology (IoT) – Replace manual work with automation services – Optimise remaining business processes by Robotics Process Automation – Integrate future client communication channels 7

Transition planFast value, lower costWith SPS as partner for the digital transformation journey, Credit Suisse will benefitfrom fast value, while freeing cost from the existing Scan Center. 2016 2017 2018 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecEarly Quick Wins Feedbackscanning / Plan Produce Deploy loopcapturing Wave 2 P PD Wave 3 P PD Wave X P PDLate Plan Produce Deployscanning Take over complete late scanning volume from existing Credit Suisse Scan Center (Plan, Produce, Deploy) Phase l Phase ll––Introduction of quick wins. Early scanning of five document types to enable digital and automated processing of labour intensive business processes of Credit Suisse––Take-over of complete late scanning from CS scan center in order to reduce Credit Suisse’ run-the-bank costs––Move on with further early scanning waves in line with Credit Suisse’ back-office automation project progress8

Governance modelDedicated to your successWe are committed to support Credit Suisse with integrated solutions on its wayto a successful digital transformation.Thomas P. Gottstein Susanne RuoffCEO Credit Suisse CEO Swiss PostPierre-Oliver Bouée Jörg VollmerCOO Credit Suisse CEO Swiss Post SolutionsMarcel Schuler Damian BaerCOO Credit Suisse Operations CEO Swiss Post Solutions SwitzerlandMarkus Coray Urs ForsterProject Lead Credit Suisse Project Lead Swiss Post SolutionsIT & Applications Document Processes Compliance HR SPS Legal/Contact HP. KlausCS SPS CS SPS CS SPS CS (R. Strebel) CS SPStbd H. Umbricht tbd Roger Egli tbd P. Angst tbd tbd H. Leuenberger (H. Baumgartner) (Felix Rast) (S. Schmieder) (G. Ehrler) 9

Risk and complianceAddressing and mitigating the major risksMinimize business risks by choosing the experienced Swiss company with a stronginternational footprint. We guarantee best in class secrecy and data protection. Governance Data- Physical and Confidentiality IT Security –– Clearly defined and proven change and escalation –– Dedicated network zone –– High security building processes. –– Systems with restricted infrastructure, pin controlled access. –– Close link to Post/SPS top access on a need to management know basis. –– Fully operational back up location. Project How we minimise Rollout Business risk for Personnel Credit Suisse, while –– Proven and well –– Dedicated SPS personnel. documented transition fulfilling legal –– Regular dept and criminal requirement –– Process use of standard records check. methods and best Process –– At employment historic practice –– No mobile devices (USB personal check. stick, phone) allowed –– Specific banking secrecy –– 4-eye approach when training. required. –– Process electronically monitored. CertificatesQuality Information Environment Report FINMA-RS 08/7 FINMA-RS 08/7Management Security Management ISAE 3402 Conformity ConformityISO 9001:2008 ISO 27001:2005 ISO 14001:2004 Typ II Confirmation Confirmation10

Why Swiss Post Solutions?The key benefits of a strategic cooperationLong term partnership, Swiss Post will Low risk during implementation,not disappear the next decade. In debts knowledge of current documentCommitment of Swiss Post top environment at CS, since SPS is provider ofmanagement to a strategic cooperation the CS’s document input solutionwith Credit SuisseSignificantly lower processing time All services out of one handScanning directly inside our mail SPS is already preferred and certifiedprocessing center supplier at CS, no compliance issuesBenefit from ongoing technological Stable and cost-efficient operationsdevelopment Document Management Services isFirst mover in technology, Robotics strategy and key competence of SPSProcess Automation pioneerSwiss Post will guarantee maximum Visionsecurity and compliance Swiss Post Solutions“Ford Knox” approach, best location in Duration 5:53Switzerland dedicated for CS inside SwissPost mail processing centerAt our facility in Mülligen everything is geared towards maximum safety.All Credit Suisse processes are handled in a separately secured room.Our facility in Mülligen also known as “Fort Knox” with high-security building infrastructure and Pin-controlled access 11

Yes, we can deliver.Swiss Post Solutions AGPfingstweidstrasse 60b8080 ZürichSwitzerlandwww.swisspostsolutions.ch Zurich, April 2016