Technical quality. We are convinced that we have made a contribution of lasting value in the development area of the formerThe most important point in this area is probably North Railway Station (Nordbahnhof) in Vienna with this project.SB35, which concerns the quality of the buildingenvelope.According to the energy certificate, the 2nd Central Retail.office building has a specific heating requirementof 24 kWh/m2a and is therefore a building in energy We would now like to take a closer look at the mainefficiency class A. criteria of the DGNB on the basis of our “PromenadaSpecific heating requirement for 3,400 heating degreedays (reference climate) mall” project, a shopping and entertainment centre in Bucharest:A++ Sociocultural Process Site and Functional Quality Quality QualityA+ Nearly zero energy building FCC – Promenada | A world record. A B 24 kWh/m2a The Promenada shopping and entertainment centre is the third element of Floreasca City Centre (FCC). C This city district development encompasses the Promenada, the “Sky Tower” sold in 2012, the tallest D building in Romania, as well as the smaller “Floreasca Office Building”. E F GAlso worth mentioning in this regard is the result ofthe building’s airtightness measurement (blower doortest): with an air replacement rate of 0.8, we achievea very good value here (by comparison: a passivehouse is < 0.6.). This enables the building envelope tominimise aspects such as energy losses.Profile SB42 deals with the ease of dismantling and These three projects, designed and implementedrecycling of the building. We have fully met all neces- by ourselves, together form the centre of a newsary points with respect to dismantling, separation, business district, where approximately 400,000 m2recycling and disposal. A recycling and disposalconcept was created in this regard.We & applied sustainability 51
of new office space have already been created and a • “Environmental, Social and Sustainability Award”further 150,000 m2 are under construction. Notable (November 2013)companies, such as Oracle, Volksbank and Raiffeisen,have already set up their headquarters here. Around — SEE Real Estate Awards – Bucharest70,000 people will work in the area in the future. • “ Overall Project of the Year” (April 2014) — CEEQA Awards – WarsawThanks to the extraordinary design, quality and • “ Building of the Year SEE” (April 2014)prominent tenants, the Promenada became a land- — DGNB/ÖGNI – Viennamark of the city of Bucharest in the first year after • 89.6% Gold (world record, September 2014)it opened in October 2013. — GBB Awards 2014 – Vienna • “Best Project” (October 2014)The contractually backed level of utilisation at the — International Property Awards – Londontime of opening was 98.6%. The mall has been • “Best Retail Development” in Romaniacontinuously used as a marketing tool for the entirearea for the past two years. (October 2014) — RE_Award (internal) • Project of the Year (December 2014)The selling price generated in October 2014 is the Socio-cultural and functional quality.highest transaction value for a single object everachieved on the Romanian market. This is divided into the following sub-criteria: — h ealth, comfort and user-friendlinessFact box October 2011 — functionalityStart of construction — design qualityEnd of construction/ October 2013opening 114,000 m2 With regard to health, comfort and user-friendliness,Gross floor area 38,210 m2 we primarily want to emphasise the “building-relatedRental area (inline) 1,242 exterior quality”, SB24. We scored maximum points forGarage spaces this due to the modern architecture, which is uniquely 63,270.78 m2 or embedded in the overall complex of Floreasca City.Façade 15 football fields A publicly accessible, landscaped terrace on the roofMaximum number is an extra benefit here and the new meeting point inof workers on the 1,485 the northern district of Bucharest.construction site 3,127,091Total working hoursThe project has achieved a total degree of fulfilmentof 89.6% with DGNB (commercial type 2), awardedby ÖGNI. That is not only a record for us, but a worldrecord in this profile.The project has already received multiple awards:— CIJ Awards – Bucharest • “B est Retail Development of the Year” (November 2013)We & applied sustainability 52
The project team paid particular attention to function- and artificial light optimisation as well as a logisticsa lity as this can directly decide the success or failure concept in the early phases of the project createof a shopping mall. “Accessibility for Handicapped” – the awareness and objectivity required to reflectSB26, “Family Ease of the building” – SB66, “Suitability on and possibly modify sustainable points in eachfor Conversion” – SB28, “Public Access” – SB29 and phase of the project. Such studies are summarised in“Bicycle Comfort” – SB30 are the keywords here. the criterian “Optimization and Complexy of Planning Method” – SB45.“Family Ease of the Building”, SB66, is mentioned as anexample because it is about appropriately accommo The quality of the construction (SB48 to SB51)dating the family as a user. Children’s playground, primarily concerns a sustainable construction sitefamily toilets, nappy-changing rooms, where dad and a smooth and professional process during thecan also change his baby’s nappy from time to time, implementation. In this area, we secured STRABAG,buggy-appropriate access points and routeing are a pioneer in sustainability, as general contractor,criteria that have been implemented here in this form which has already anchored precisely these criteriafor the first time in Romania. in all its internal standards and also fulfilled them.The “design quality” is defined by the way in which the These two points ensured that the Promenadashape, external effect and functional arrangement project was able to increase its final result in aof the building came about. This was worked on by a DGNB pre-certificate from 81.6% to 89.6% (up bylocal architect, who incorporated the local flavour 8 percentage points).and style, as well as an international team of expertsin order to enable the suggestions made by users, Site quality.operators and above all the end customers to flowinto the project. Suitable communication and infor- The evaluation of the criteria on location quality doesmation from our marketing team harmonised with not flow into the overall score of the building as itall of these design-related topics. It was important can only slightly change the quality of the project. Infor us to achieve a large totality, an object as if cast particular, it is about “Risks at the micro-site” – SB56,from a mould. such as earthquakes or avalanches, or the “Public Transport” – SB59, which we have little influence overProcess quality. as a developer.We achieved the highest percentage points of Nevertheless, the Promenada manages to sustain-95.5% for this main criterion. This is divided into ably change the location. That is because suitablethe following sub-criteria: infrastructure also belongs to the location, which is— quality of the planning improved in the criterian “Proximity to Use Specific— quality of the construction Facilities” – SB60, for example through the improved local amenities and through an additional offer ofThe most important thing for us with regard to the services.planning was to start a sustainability process asearly as possible (from the word go). This is taken into We also improved the image of the location throughconsideration in “Quality of Project Preparation” – our developments, the location became an attractiveSB43. The sustainability was constantly scrutinised place in Bucharest, as reflected in SB58 “Image andand documented. This and numerous studies ensured Condition of Site and Neighborhood”.this high ranking. We fulfilled our responsibility in this area, realised aWe also talk about “Integral Planning” – SB44. Studies, high-quality project that has certainly fired a startingsuch as an energy concept, a water concept, daylight shot for future, high-end projects at the location.We & applied sustainability 53
Walcherstraße residential project | The WOHN-BASE©Different from the rest. concept.Taking our Walcherstraße residential project as an We live in a world of constant and fast-paced change.example, we would now like to show you how we New technologies create new structures for living, workimplement sustainability in our residential buildings. and leisure that also have an impact on the design ofUnlike our commercial projects, ÖGNI does not (yet) living spaces. Together with future researchercertify our residential projects. Dr. Daniel O. Maerki from “das fernlicht”, we have therefore developed a concept orientated towardsIn the heart of Vienna’s 2nd district, Leopoldstadt, the future needs of the people.close to the city centre and in the immediate vicinityof the green oases of the Prater and Danube Island, The goal is to take new models for living into cona residential complex was created that combines sideration and to promote the often invoked comthe advantages of the location with luxuriously patibility of work and family life.comfortable living. More social networking.It was completed in 2014 and is our second residential project to incorporate all three innovative In our increasingly global and technology-basedfuture concepts – WOHN-BASE©, ECO-BASE© and society, it is increasingly important for individualsHUMAN-BASE©. to define a personal retreat. Simply to relax, switch off, regenerate. To find themselves again. YetIts success speaks for itself: nearly zero energy despite this, to be connected to the whole worldbuilding (25 kWh/m2a) and 136 apartments sold upon at the press of a button. This need is met by thecompletion. WOHN-BASE© concept, whose central element is the idea of communal living. Active communicationFact box July 2012 with others creates a natural understanding forStart of construction April 2014 dealing with the people living around you.Completion/handover 12,180 m2Gross floor area More flexibility.Living space 8,971 m2Dwellings 138* Make your home a workplace – or your workplace your home. The flexible use of the individual resi* Of which 76 dwellings for Raiffeisenvorsorgewohnungs GmbH, dential units was an important requirement profile during planning and enables the simple integration of which were constructed to a different standard and without the one to several computer workstations, a multimedia Human-Base concept. corner or a children’s room with babyphone and/or webcam connection.The contemporary architecture of the building More time for yourself.fulfils high aesthetic and functional requirements.Our proven living concepts have been ideally People who work from home can schedule theirimplemented here. These concepts give different time more freely and in many areas are also theirlifestyle models space to unfold and enable all- own boss. Teleworking models are becoming inround sustainable and barrier-free living. creasingly important in many industries – experts are in agreement over this. Straight away, the IT infrastructure of WOHN-BASE© solves the often hard-to-solve issues faced by non-experts with respect to the infrastructure required for teleWe & applied sustainability 54
workers and creates the cross-over between working The WELLNESS-BASE available on Walcherstraße,and living. with its sauna, rest room and a fitness area, also helps to save time, effort and rushing around.Our WOHN-BASE© concept is generally based on6 pillars: Use of the sauna is reserved and billed via the intra— Security net portal. This is then pre-heated for the selected— Comfort time of use.— Communication— Homeworking The fitness room covers an area of 61 m2 and can— Entertainment be freely accessed by every resident. Residents can— Cost saving train here using high-end cardio and power training equipment from Technogym while enjoying the viewSecurity of the courtyard.The main entrances of the building on Walcherstraßeand the internal access points to the WOHN-BASE©rooms, to the buggy room, etc. were equipped withan access control system based on contactless cardreaders. The entrances can also be conventionallylocked with apartment keys.Moreover, the two building entrances, the roadsideSHOP-BASE entrance, the garage entrance, thegarage-side lock entrance, the exit to the innercourtyard, the refuse room, the basement and theSHOP-BASE are monitored by video. The intercomin each apartment also has a video function.The lighting in the stairwell, the corridors and thegarage is controlled by motion sensors.Comfort CommunicationResidents who finish work only after the shop shuts The building’s own intranet portal not only has aare spared not only from having to be present booking system and supplier codes, but also offersfor parcel deliveries but also from having to look a direct line to the house management team, toat an empty refrigerator, thanks to the innovative discussion forums and useful information on theSHOP-BASE concept. local area. Active communication with residents is promoted by facilities such as the WELLNESS-BASEThe building’s own intranet portal means that and EVENT-BASE.resid ents can generate a code which they can giveto registered suppliers, who can then access a Homeworkingdesignated area on the ground floor of the building The OFFICE-BASE on the ground floor is available asand leave deliveries of goods and parcels around a contemporary office with kitchenette and internetthe clock. When the residents return home, they connection and can be reserved for set periods overcan collect their ordered goods from a lockable the intranet portal by each apartment owner as abox with chilling facility that is allocated to their meeting place for business appointments and as anown apartment. This EXTRA flexibility saves our individual workplace.customers lots of (free) time and rushing around.We & applied sustainability 55
The motion sensors in the corridors reduce energy costs and the available WELLNESS-BASE means there is no need for an annual pass for the fitness studio.Entertainment The ECO-BASE©Apart from the television points and internet con- concept.nections available in all living rooms and bedrooms,the EVENT-BASE in particular offers all sorts of Saving energy and thereby protecting the environ-entertainment. Bookable via the intranet portal, ment and lowering costs. It’s THE hot topic of ourthe multifunction community room offers the ideal century! At the same time, however, we wantsetting for children’s birthdays, events and joint maximum comfort. The almost uncompromisingparties thanks to the flexible basic equipment, combination of these two requirements was ourstylish furnishings and separate kitchen and toilet. motivation and guideline for planning properties that do justice to these claims. Also in focus was the sustainable increase in the value of the buildings, which is ensured by energy- saving concepts. In accordance with OIB directive 6 (OIB = Austrian Institute for Construction Technology), the buildings are categorised into efficiency classes (by means of key energy ratios). We have decided to construct buildings that have the highest possible energy standard. This takes account of the environment and keeps heating costs low. This is primarily achieved through excellent thermal insulation of the external components such as windows and doors by opting for highly insulating glazing and frame profiles. It is important to optimise the building’s structure. The specific construction considerably reduces the energy need compared to conventional homes. In addition to reducing CO2 emissions, this also saves a great deal on heating costs.Cost savingsThe facilities available mean there are no costsassociated with hiring the office and event rooms,because only the directly caused operating costsare billed for these. The costs of a cable connectioncan also be saved by the pre-installed satellite reception dish.We & applied sustainability 56
Specific heating requirement for 3,400 heating degree and comfort during the planning stage, regardlessdays (reference climate) of age and physical ability. It should be possible to use the dwellings on Walcherstraße without externalA++ assistance and without restrictions.A+ Nearly zero energy building This mobility can already be noticed upon entering A the building by the following features: B 25 kWh/m2a — two-sense principle for intercoms, door openers C and lifts – acoustic and (if necessary) visual D — no steps to overcome when accessing the basement, refuse room or buggy storage room E — automatic opening of some doors in common F areas G — stairwells have handrails on both sides and a contrasting colour conceptThe Walcherstraße residential building is a Nearlyzero energy building of Class A; its calculated heating — signage, such as floor designators: large, high-requirement of 25 kWh/m2a is well below that of a contrast and therefore easily visibleconventional new build and therefore delivers a re-duction in heating costs and thus less environmental The topic of safety is taken into consideration withpollution. non-slip flooring in the common areas and in the sanitary rooms in the dwellings. The common areasExcellent insulation of the building envelope is a are also equipped with handles. Inside the dwellings,fundamental prerequisite for ecologically sensitive there are substructures for handles, so that theybuildings. can be replaced at any time as required. The HUMAN-BASE© Possible future needs have also been taken into concept. consideration in the room layout. The radius of movement in front of and after all access doorsThe need for life-long mobility and independence in to the dwellings and sanitary rooms is generous andlater life is growing constantly. We address this issue greatly simplifies everyday life for occupants, inin the HUMAN-BASE© model, which focuses on the cluding those with restricted mobility. The entranceidea of adaptable living across the generations. This doors to the dwellings have just one single-sidedmeans that modern, contemporary dwellings adapt door sill, while all connecting doors and vestibulesto the needs of their occupants in all phases of its life. have a spacious design. All doorways within the dwelling are stepless.The concept was also used on Walcherstraße andspecial attention was paid to quality of life, mobility In this way, the desire to live within one’s own four walls for as long as possible, even as circumstances change, has been completely met. We are convinced that these approaches to sus tainability offer something for everyone: the people who visit/use the property, the investors, the owners, the tenants, all our stakeholders, ourselves and, of course, the environment. An unambiguous win-win-win situation for everyone involved.We & applied sustainability 57
— WIN stakeholders — WIN for the environment: for people: • lower CO2 load and emissions through • e xtensive range of services (e.g.: in residential optimised product cycle and use of our with WOHN-BASE©, in commerce with concepts (econogy-office and Eco-Base©) family-friendliness, in the office with • lower energy requirement and resultant bicycle-friendliness) lower environmental pollution (e.g. low-energy • r ooms fitted out to a high quality (comfort, construction method – ECO-BASE©) functionality, etc.) • e xclusive use of certified timber materials • m ore efficient mobility through shorter and from sustainable sources (responsible use fewer “journeys” of resources) • a voidance of indoor pollution – high indoor • e xclusion of materials that are harmful to the air quality environment (toxic for plants, animals and the for investors: environment) • p roperty that retains its value and can be • proactive response to local and global used for the long term environmental problems • e valuation of building quality – ensuring • s upporting the paradigm shift in the con when taking the decision to buy struction and property industries by • s ustainable construction as argument in requiring our project partners to commit to favour of letting sustainability by means of scopes of work • h igh flexibility, low conversion costs for and specifications re-letting • s atisfied tenants for tenants: • lower energy costs • c ertified buildings as company locations contribute to a better image • h igh flexibility, whether in the building equipment or also spatially • h igher quality – for example, disruption-free operation • s atisfied people— WIN for RE • v oluntary, transparent “benchmarking” in order to further develop our products/projects • s ustainability as a competitive advantage when letting and selling (proven by our high proportion of regular customers) • image improvement, also confirmed by various awards (including Real Estate Brand Award 2014) • p art of the corporate culture and resultant higher acceptance of employees for the product/projectWe & applied sustainability 58
ANNEX
Declaration of fundamental values |Code of Conduct (excerpt)Raiffeisen evolution, which evolved from the alliance holders. All those parties are hereinafter referred toof key players in the European real estate industry, as “stakeholders”.being project developers from the Raiffeisen Groupand the STRABAG AG business division of project We feel responsible to our stakeholders and are com-development in Austria and Eastern Europe, as well mitted to ensuring the highest standards of integrity,under the participation of the UNIQA Group, is a transparency, confidentiality, professional qualityproject development and service company in the and fairness.highest segment of the real estate industry operatingin Austria, Central and Eastern Europe. We are committed to the standards of conduct developed by the Austrian Society for a SustainableAs one of the market leaders in the real estate Real Estate Industry (ÖGNI) and the referencebusiness and guided by our values, we are striving for standards developed by the Corporate Governancesustainable development on the basis of economic Initiative of the German Real Estate Industry.performance, environmental protection and socialresponsibility. Our business conduct is based on the following fundamental principles:Alongside its headquarters in Vienna, the companynow has locations in Central and Eastern Europe Compliance:(Bulgaria, Poland, Romania, Russia, Serbia, Slovakia, We attach great importance to complying with thethe Czech Republic, Ukraine and Hungary). legal provisions are applicable to our commercial activities in Austria and elsewhere. We always perceiveThe scope of our activities covers creation of con- the value of customer interests as well as of our busi-cepts for development and use of properties, like ness partners as in line with our own interests, and wesite selection, analysis, planning and development, do everything in our power to avoid unlawful conduct.construction as well as the marketing of buildings.Additional services include project management and Integrity:facility management. We are always ethical and responsible in our business activities.We create living and office space, hotels, shoppingcentres and retail parks as well as mixed-use Fairness:developments. For this reason our responsibility is We treat employees and business partners accordingin the focus of a wide range of interested parties to the principle of equal opportunity with regard toand in the spotlight of public and media attention. professional development or awarding contracts.We also play a central role as a link between custom- Transparency:ers and architects, construction companies, trades When dealing with our customers, shareholders,people and authorities by coordinating the services employees, business partners and other organisa-of various market participants. Partners in different tions and institutions; we are fair and open andfields supplement the profound and long-standing provide safeguards for transparency with regardexpertise of our team. to the assessment and use of real estate and in all aspects of transaction and awarding processes; weOur business activities are therefore characterised disclose conflicts between our own interests andby daily interaction with a great number of involved those of others, between personal interests andparties. In addition to the aforementioned trades those of the Company; information provided onpeople and other contract and business partners, our Company complies with the internationallyour interactions include buyers, sellers, tenants, recognised standards;business people, investors, authorities and our share-Annex 60
Confidentiality: Respect for Human Rights:The confidential treatment of sensitive and personal We do not enter into business relationships orinformation and data from customers and business participate in projects, which involve forced labourpartners is a matter of course for us; or child labour or human rights violations;Customer orientation: Abstention from any form of drugs and/orWe strive to understand and anticipate the interests arms trade:of our customers; we observe trends, put future We do not enter into business relationships norusers’ needs first, and thus find innovative solutions participate in projects, which are associated within line with our motto “Developing the Future.”; drugs and/or arms trade;Competence and Professionalism: Sustainable Environmental andWe focus on the highest professional standards and Climate Protection:place great importance on the professional qualifi Energy efficiency lies at the heart of RE Group’scation of our employees; business policy. We continually strive to prevent environmental pollution by promoting efficient useTeamwork: of natural resources, waste reduction and recycling.Cooperation demands a reliable and understanding We do not participate in projects which pollute orapproach from all partners; endanger the environment (e.g. the construction of nuclear power plants or plants for the production orEconomic Responsibility: enrichment of nuclear fuels). We keep business tripsWe strive for long-term, sustainable profitability by to a reasonable minimum;creating high quality, long term value whilst minimising risks as far as possible; Abstention from S ocial Responsibility:gifts, donations and similar practices, which could We pay special attention to safety, health protection,influence business relationships; working and living conditions.Annex 61
Consolidated companies G4-17Affiliated companies included in the Group consolidated financial statementNo. Company, registered office Country Parent company AT1 Raiffeisen evolution project development GmbH, Vienna National subsidiaries HU2 RE project development Ingatlanfejlesztő Kft., Budapest RO3 RE project development s.r.l., Bucharest PL4 RE project development Sp.z o.o., Warsaw CZ5 RE project development spol. s.r.o., Prague SK6 RE project development s.r.o., Bratislava BG7 RE project development e.o.o.d., Sofia RU8 RE project development OOO, Moscow RS9 RE project development d.o.o., Belgrade UA10 RE project development, TzOV, Kiev Holding and management companies AT11 RE Finanzierungs GmbH, Vienna AT12 RE Projekt Errichtungs GmbH, Vienna AT13 RE Beteiligungsholding GmbH, Vienna AT14 Sakela Beteiligungsverwaltungs GmbH, Vienna CY15 Bondeno Investments Limited, Limassol CY16 Mayren Enterprises Ltd., Nicosia CY17 Iverus Enterprises Ltd., Nicosia CY18 Manierita Ltd., Limassol CY19 San Gally Home Ltd., Limassol CY20 Confinario Ltd., Limassol CY21 P City Holding 1 Ltd., Limassol CY22 P City Holding 2 Ltd., Limassol CY23 Niva Holding 1 Ltd., Limassol CY24 Niva Holding 2 Ltd., Limassol CY25 Niva Holding 3 Ltd., Limassol CY26 Niva Holding 4 Ltd., Limassol HU27 RBZ Holding Ingatlanberuházó és Hasznosító Kft., Budapest HU28 KFX Holding Ingatlanberuházó és Hasznosító Kft., Budapest HU29 EXP HOLDING Kft., BudapestAnnex 62
No. Company, registered office Country30 Amfi HOLDING Kft., Budapest HU31 RE Wohnungseigentumserrichtungs GmbH, Vienna AT32 Inzersdorfer Immobilien Verwaltungs GmbH, Vienna AT33 Rößlergasse Bauteil Eins GmbH, Vienna AT34 Rößlergasse Bauteil Zwei GmbH, Vienna AT35 Rößlergasse Bauteil Drei GmbH, Vienna AT36 Rößlergasse Bauteil Vier GmbH, Vienna AT37 Rößlergasse Bauteil Fünf GmbH, Vienna AT38 Rößlergasse Bauteil Sechs GmbH, Vienna AT39 RE Wohnraum GmbH, Vienna AT40 RE Klitschgasse Errichtungs GmbH, Vienna AT41 Glamas Beteiligungsverwaltungs GmbH & Co. “Gamma” KG, Vienna AT Project companies abroad PL42 BHK-Krakow Joint Venture Sp. z o.o., Warsaw PL43 Evolution Gamma Sp. z o.o., Warsaw PL44 Evolution Kappa Sp. z o.o., Warsaw PL45 Evolution One Sp. z o.o., Warsaw PL46 Evolution Two Sp. z o.o., Warsaw PL47 Evolution Three Sp. z o.o., Warsaw PL48 Evolution Five Sp. z o.o., Warsaw RO49 Flower City s.r.l., Bucharest BG50 Vitosha View EOOD, Sofia BG51 Boyana View EOOD, Sofia HR52 RE project development d.o.o. (formerly Immo Projekt d.o.o.), Zagreb HU53 KAFEX Ingatlanberuházó és Hasznosító Kft., Budapest HU54 RBZ Rumbach Utcai Irodaközpont Tervezési és Építési Kft., Budapest HU55 Expert Kerepesi Kft., Budapest HU56 Óbuda-Apartman Ipari, Kereskedelmi Szolgáltató Kft., Budapest SK57 KRAMARE s.r.o., Bratislava SK58 Hotel AVION s.r.o., Bratislava SK59 KE s.r.o., Bratislava SK60 Hotel Avion Management s.r.o., Bratislava RU61 OOO RANITA, Moscow RU62 OOO StrojMontazhGrupp, Moscow 63Annex
No. Company, registered office Country63 ZAO Park Center, St. Petersburg RU64 LLC “Resurs Proektbud”, Kiev UA Companies reported at equity in the Group balance sheet AT65 EZL Entwicklung Zone Lassallestraße GmbH, Vienna AT66 Eslarngasse 16 GmbH, Vienna AT67 Hillerstraße-Jungstraße GmbH, Vienna AT68 Fürstenallee 21 GmbH, Vienna AT69 Schiffmühlenstraße 120 GmbH, Vienna HU70 Diófa Apartments Ingatlanfejlesztő Kft., Budapest AT Equity participations sold in 2014 CZ71 TECH21 Bürohaus und Gewerbehof Errichtungs- und Betriebsgesellschaft mbH, Vienna RO72 SC Master s.r.o., Prague73 Floreasca City Center s.r.l., BucharestAnnex 64
ÖGNI Certificates 2014Annex 65
G4 references G4-32GRI- Description Chapter | Headline | Subline PageCode1. General Standard Specifications Strategy and Analysis G4-1 Statement from the most senior decision-maker of the organization A word first. 05G4-2 20 Description of key impacts, risks and opportunities We & society | Effects, risks and opportunities.G4-3 09G4-4 Organizational Profile 10G4-5 09G4-6 Name of the organization We. Raiffeisen evolution. | We are. 13G4-7 12G4-8 Primary brands, products, and/or services We. Raiffeisen evolution. | Our concepts. 13G4-9 12G4-10 Location of organization‘s headquarters We. Raiffeisen evolution. | We are. 12G4-11 36G4-12 Number of countries where the organization operates, and names of 10G4-13 countries with either major operations or that are specifically relevant Map. 12G4-14 to the sustainability issues covered in the report 41G4-15 Nature of ownership and legal form We. Raiffeisen evolution. | Our roots. 24G4-16 Markets served (including geographic breakdown) Map. 24G4-17 Scale of the reporting organization We. Raiffeisen evolution. | Where, who and how 62G4-18 much? 14G4-19 15G4-20 Number of employees by gender, employment type and contract We. Raiffeisen evolution. | Employees. 14G4-21 14G4-22 Percentage of employees covered by collective bargaining agreements We & people | We are who we are. 14G4-23 14 Organization‘s supply chain We. Raiffeisen evolution. | We do | Our valueG4-24 creation chain. 14G4-25 14 Significant changes during the reporting period regarding size, We. Raiffeisen evolution. | 2014.G4-26 structure, made a capital increase or ownership 14 Explanation of whether and how the precautionary approach or We & environment | Paying attention. principle is addressed Externally developed economic, environmental, and social charters, We & society | We work with others and get principles or other initiatives to which the organization subscribes or involved. endorses Memberships in associations and/or national/international advocacy We & society | We work with others and get organizations in which the organization has positions in governance involved. bodies, participates in projects or committees, provides substantive funding beyond routine membership dues or views membership as strategic Identified Material Aspects and Boundaries All entities included in the organization‘s consolidated financial Annex statements or equivalent documents Process for defining the report content We make a report. Material aspects identified in the process for defining report content We make a report | Because your opinion matters to us. Aspect Boundary within the organization We make a report | Here’s to a new report! Aspect Boundary outside the organization We make a report | Here’s to a new report! Explanation of the effect of any restatements of information provided We make a report | Here’s to a new report! in earlier reports, and reasons for such restatements Explanation of the effect of any restatements of information provided We make a report | Here’s to a new report! in earlier reports, and reasons for such restatements Stakeholder Engagement List of stakeholder groups engaged by the organization We make a report | Because you matter to us. Basis for identification and selection of stakeholders with whom We make a report | Because you matter to us. to engage Organization‘s approach to stakeholder engagement, including We make a report | Because you matter to us. frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation processAnnex 66
GRI- Description Chapter | Headline | Subline PageCode 15G4-27 Key topics and concerns that have been raised through stakeholder We make a report | Because your opinion engagement, and how the organization has responded to those key matters to us. 14G4-28 topics and concerns, including through its reporting 14G4-29 Report Profile We make a report. 14G4-30 Reporting period for information provided We make a report. 14G4-31 Date of most recent previous report (if any) We make a report. 66G4-32 Reporting cycle We make a report | CSR Task Force. 14G4-33 Contact point for questions regarding the report or its contents Annex GRI-Content-Index We make a report | Here’s to a new report! 19G4-34 Policy and current practice with regard to seeking external 19G4-36 assurance for the report We & society | Close to and with people. 19G4-37 Governance 19G4-38 Governance structure of the organization, including committees We & society | Close to and with people. 19G4-39 of the highest governance body We & society | Deciding together | 19G4-40 Executive-level position or positions with responsibility for Our highest controlling body. 19G4-41 economic, environmental and social topics We & society | Deciding together | 19G4-42 Consultation between stakeholders and the highest governance Our highest controlling body. 19G4-43 body We & society | Deciding together | 19G4-44 Our highest controlling body. Composition of the highest governance body and its committee We & society | Deciding together | 19G4-45 Our highest controlling body. Independence of highest governance body We & society | Deciding together | 19G4-46 Our highest controlling body. 19G4-47 Selection processes for the highest governance body and its We & society | Deciding together | 19G4-49 committees, and the criteria used for nominating and selecting Our highest controlling body. 19G4-52 highest governance body members We & society | Deciding together | Processes for the highest governance body to ensure conflicts Our highest controlling body. 33G4-56 of interest are avoided and managed We & society | Deciding together | 21G4-57 Our highest controlling body. Highest governance body‘s and senior executives‘ roles We & society | Deciding together | Measures taken to develop and enhance the highest governance Our highest controlling body. body‘s collective knowledge Processes for evaluation of the highest governance body‘s We & society | Deciding together | performance with respect to governance of economics, Our highest controlling body. environmental and social topics We & society | Deciding together | Highest governance body‘s role in the identification and Our highest controlling body. management of economic, environmental and social impacts, We & society | Deciding together | risks and opportunities Our highest controlling body. Highest governance body‘s role in the reviewing the effectiveness We & society | Deciding together | of the organization‘s risk management processes for economic, Our highest controlling body. environmental and social topics Frequency of the highest governance bodies review of economic, We & people | Developing the future. environmental and social impacts, risks and opportunities Process for communicating critical concerns to the highest We & society | Compliance with laws | governance body As a matter of course. Processes for determining remuneration Ethics and Integrity Description the organization‘s values, principles, standards and norms of behaviour Internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organizational integrity, such as helplines or advice linesAnnex 67
GRI- Description Chapter | Headline | Subline PageCode 21G4-58 Internal and external mechanisms for reporting concerns about We & society | Compliance with laws | unethical or unlawful behaviour, and matters related to organizational As a matter of course. integrity, such as escalation through line management, whistleblowing mechanisms or hotlines2. Specific Standard Disclosures 2.A. EconomicG4-DMA Economic Performance We & society | Stable growth. 22G4-EC1 Management approach Economic Performance We & society | Profit isn’t everything, but without 22 profit everything is nothing. 21 Direct economic value generated and distributed We & society | Compliance with laws | As a matter of course. 25G4-EC4 Financial assistance received from government We & society | A gain for everyone. 23G4-EC7 Indirect Economic Impacts 23G4-DMA Development and impact of infrastructure investments and services We & society | Regional and local commitmentG4-EC9 provided primarily for public benefit We & society | Why gaze into the distance? Procurement Management approach Procurement Proportion of spending on local suppliers at significant locations of operation2.B. Ecology EnergyG4-DMA Management approach Energy We & environment | Energy-efficient 43 working & living 44G4-EN3 Direct energy consumption by primary energy source We & environment | Cleaner energy. 47 We & applied Sustainability | Pro-activelyCRE1 Building Energy Intensity sustainability. 43 44 Water We & environment | Energy-efficient 47 working & livingG4-DMA Management approach water We & environment | Cleaner energy. 43 We & applied Sustainability | Pro-actively 44G4-EN10 Water sources significantly affected by withdrawal of water sustainability. 47 47CRE2 Building Water Intensity We & environment | Energy-efficient working & living 43 Emissions We & environment | Movement needs energy. 43 We & applied Sustainability | Pro-activelyG4-DMA Management approach emissions sustainability. 10 We & applied Sustainability | Pro-activelyG4-EN15 Direct greenhouse gas emissions (scope 1) sustainability.CRE3 Greenhouse gas emissions – intensity We & environment | Waste management. We & environment | We sort.CRE4 Greenhouse gas emissions – intensity of new buildings We. Raiffeisen evolution. | Our concepts.G4-DMA Effluents and WasteG4-EN23 Management approach effluents and waste Total weight of waste by type and disposal methodG4-DMA Products and Services Management approach products and servicesAnnex 68
GRI- Description Chapter | Headline | Subline PageCode 10G4-EN27 Extent of impact mitigation of environmental impacts of products We. Raiffeisen evolution. | Our concepts. 21 and services 44G4-EN29 Compliance We & society | Compliance with laws | 44G4-DMA Monetary value of significant fines and total number of non-monetary As a matter of course. 47G4-EN30 sanctions for non-compliance with environmental laws and regulations We & environment | Movement needs energy.CRE5 Transport We & environment | Movement needs energy. Management approach transport We & applied sustainability | Proactively for Significant environmental impacts of transporting products and sustainability. other goods and materials used for the organization‘s operations, and transporting members of the workforce Decontamination2.C. Socially2.C.1. Labor practices and decent work EmploymentG4-DMA Management approach employment We & people | Equal opportunity 36G4-LA1 23G4-LA2 Employee turnover by age group, gender and region We & society | Not always easy. 36G4-DMA Benefits provides to full-time employees that are not provides We & people | We are who we are. 38G4-LA6 to temporary or parttime employees, by significant locations of 38 operationG4-DMA 33G4-LA9 Occupational Health and Safety 33G4-LA10 33G4-LA11 Management approach occupational health and safety We & people | People who feel good can also 33 enjoy the moment.G4-DMA 36G4-LA12 Rates of injury, occupational diseases, lost days, and absenteeism, We & people | Because the health of our 37 and number of work-related fatalities employees matters to us.G4-DMA 36G4-LA13 Training and Education 36 Management approach training and education We & people | Competence. Average hours of training per year per employee by employee category We & people | Offering possibilities. Programs for skills management and lifelong learning that support the We & people | Offering possibilities. continued employability of employees and assist them in managing career endings Percentage of employees receiving regular performance and career We & people | Offering possibilities. development reviews Diversity and Equal Opportunity Management approach diversity and equal opportunity We & people | Equal opportunity Composition of governance bodies and breakdown of employees per We & people | Employees by region, gender, category according to gender, age group, minority group membership, age group and employment contract and other indicators of diversity Equal Remuneration for Women and Men Management approach equal remuneration for woman and men We & people | Equal opportunity Ratio of basic salary of men to women by employee category We & people | We are who we are.2.C.2. Human RightsG4-DMA Freedom of Association and Collective Bargaining We & society | Safeguarding human rights, 21 Management approach freedom of association and right to collective complying with laws and compliance bargaining; Child labor and forced or compulsory laborAnnex 69
GRI- Description Chapter | Headline | Subline PageCode 21 21G4-HR4 Operations identified in which the right to exercise freedom of We & society | Compliance with laws | 21G4-HR5 association and collective bargaining may be at significant risk, and As a matter of course.G4-HR6 actions taken to support these rights We & society | Compliance with laws | Childlabor As a matter of course. Determined business sites and suppliers, where there is a significant We & society | Compliance with laws | risk of child labor, and measures taken to contribute to the elimination As a matter of course. of child labor Forced or compulsory labor Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor2.C.3. SocietyG4-DMA Local communities We & society | Regional and local commitment 23G4-SO1 Management approach local communities We & society | Why gaze into the distance? 23G4-SO2 Percentage of operations with implemented local community We & society | A gain for everyone. 25 engagement, impact assessments, and development programsG4-DMA Operations with significant actual and potential negative impacts We & society | Safeguarding human rights, 21G4-SO7 on local communities complying with laws and compliance 29G4-SO8 Compliance We & market | Reliability is valued. 21 We & society | Compliance with laws |G4-DMA Management approach anti-competitive behaviour As a matter of course. 30G4-PR5 30 Total number of legal actions for anti-competitive behavior, anti-trust, We & market | What could be nicer thanG4-DMA and monopoly practices and their outcomes satisfied customers? 29G4-PR6 Monetary value of significant fines and total number of non-monetary We & market | The voice of the customer. 29 sanctions for non-compliance with laws and regulations Product and Service Labeling We & market | Good value for money We & market | Good value for money Management approach product and service labeling Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Marketing Communications Management approach marketing Sale of banned or disputed productsAnnex 70
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