Housekeeping_Pinmuk Naratchakan_No.12_116430102011-4

Report About Housekeeping Department Prepared by Ms. Pinmuk Naratchakan No.12 Student ID 116430102011-4 Present to Supreeya Suebsuntorn This report is part of the English for Housekeeping 0184120 Group : 1 Academic year 3/2565 Faculty of Liberal Arts Hotel Management Rajamangala University of Technology Thanyaburi

Preface This report is a past of the English for housekeeping 01841202. The purpose of this report is to provide readers have studied About Housekeeping Department Pinmuk Naratchakan

Contents Page 1.Duties and Responsibilities of the Housekeeping Department 4 2.Housekeeping Policy 5 3.Housekeeping Goal & Performance 7 4.Standard of behavior of employees when in the customer room 7 5.Our Standard of Courtesies 8  Smile & Greeting 9 6.Solving problems with grieving customers and confusing events 9  Assortment of Customers Prefer Complaining 10 7.Service and delivery of goods to customers (Service and Presenting) 11  Standards of service and delivery (Standard of Courtesies) 11 8. How to clean the guest room 11 9. General bathroom cleaning 15 10. General cleaning principles 16 11. Hotel maid job 19 12. The structure of the housekeeping department 20 13. Duties and responsibilities of the hotel maid position 20 14. Qualifications of employees in the housekeeping department 21 15. The relationship between the housekeeping department and the various 21 departments of the hotel 23 16. Operational area of the Housekeeping Department 23  Back of the house 24  Public area 24 25  Bathroom 26 17. Housewife dress design 27 18. Problem and solution for housekeeping 28 19.References 20. Make sure to connect the lines to match the bathroom accessories correctly 29  Answer

Duties and Responsibilities of the Housekeeping Department \"Housekeeping work\" is a job that is responsible for cleaning the rooms. and around the hotel, including closely controlling the work of employees within the department to cause a cloudiness Satisfied and impressed with customers In addition, they also have to help maintain the property of the hotel to be stable. original condition for as long as possible This will save investment and maintenance costs on the other hand. Therefore, the duties and responsibilities of the housekeeping department Therefore, there are important principles that must be taken into account and Comply with the following standards: 1. Cleanliness means keeping the cleanliness of the guest room and the area. General within the hotel such as various restaurants banquet room Bathrooms located in the hallway, pools, parking areas, and look and maintain cleanliness of various types of fabrics. Used in various departments of the hotel, including the clothes of customers who want to use laundry services. 2. Convenience means arranging the room in an appropriate condition, such as having appliances in the bedroom. Enough to facilitate the customers who come to stay well, such as having a hair dryer, etc. There is an air conditioner that can adjust the temperature to cool. The rooms are well ventilated. 3. Beauty means orderliness. There is a placement of utensils and decorations. to be in the right place and decorated with good quality materials Items in the room must be placed in place. Every room has the same pattern, color, size and shape of everything in the room. Appliances and furniture need to be repaired to make them look new. To create a feeling of comfort and create satisfaction for customers. 4. Safety means preventing accidents. That may happen in the whole hotel. direct and indirect By carefully monitoring the environment inside the hotel and complying with safety regulations from accidents such as fire, slipping, and checking things regularly. Tools and appliances are always available. If found to be defective Preventive and corrective action must be urgently required. events prior to causing immediate damage or insecurity.

5. Economical means working in various functions. efficiency is to get good results quickly with the least cost and save time. Housekeeping Policy operational rules 1. Must record the working hours manually every time entering and leaving work (such as signing, using time cards, etc.). 2. Sign, receive and return the keys of the restaurant every time it is opened for cleaning. 3. Dress must be clean. Always neat as specified by the hotel. Women, if long hair must be tied. tidy up No big bows and flashy colors. Not keeping long nails, not painting nails, men have to cut their hair, cut their nails, and shave their beards clean and tidy. 4. While working don't talk loudly No shouting, no singing, no whistling. 5. When guests find forgotten items in the bathroom area. or public areas Must be sent to the Housekeeping Department urgently. Ready to inform the time and place found. 6. While working, the device must not be placed obstructing the guest corridor. 7. Work equipment must be close to the area where employees are working. and try to trust in a hidden spot 8. While walking against the guest in the public area, must stop the guest to walk first. or if the guest is standing to bow down and pass by meekly 9. In the event that a guest asks a question, if the answer is “Don't tell me”, say “Please contact reception counter ” with a polite manner 10. Tools and equipment to be used in public places Must be cleaned to be in good condition when customers see it so that they do not feel negative (negative) 11. Employees who take care of cleanliness must accept any advice or notice from the head of the hotel's housekeeping department and the person assigned 12. The performance must be punctual or slightly ahead of time. To prepare equipment for stationary work and not prepare to return before the end of working time

13. While working, it is found that there are things that need to be repaired, such as torn light bulbs, broken chairs, etc., must notify the Housekeeping by phone or tell yourself and hurried to send it to repair technicians or those who take responsibility asap in that round 14. When it is found that the property of the hotel is damaged, lost or damaged, must immediately notify the housekeeping department. immediately of each cycle in order to be able to follow up 15. If employees are found to work with negligence, causing damage to the property of the hotel, such as breaking valuables Damaged the carpet in front of the hotel, etc., the staff in charge of that section. must be responsible 16. Do not use any kind of hotel cloth to make rags. except for the part that has already been authorized by the Housekeeping Department 17. You are not allowed to bring friends. Relatives come to meet in the area that has been set up for storage or Absolutely working room 18. Employees are prohibited from crossing their own responsibilities to talk to other sections. or hotel staff In non-related areas, such as in the kitchen, in the kitchen, in the kitchen, unless permitted. 19. Each employee must be consistently and continuously enthusiastic about their work. 20. Each employee who comes to work in a hotel must be honest. do not take possession of back home hotel and is not allowed to enter the event in front of the hotel In the case of a motor vehicle Side to enter-exit through the back door of the hotel. and must allow security officers to inspect Always search your bags before leaving the door.

Housekeeping Goal & Performance 1. Maintain the highest standards of cleanliness of all levels of rooms (Superior, Deluxe, Key man) for more refinement in work.  Added the use of Inspection form to inspect rooms in addition to the Check List used. regularly  Pay attention to the room-related problems that have been reported and try to avoid them. More 2. Increase customer care, service and assistance without neglect. Follow  up, coordinate preparation of V.I.P. room availability, flowers, fruits and rooms must be completed before guests check in. Always have problems at any stage, must coordinate. with those involved immediately  House Keeping Service work must be provided within 15 minutes, adding items such as Extra bed, Baby cot, thermos, hair dryer. or other items service in the department 3. Always greet guests first with a polite smile. provide training for practice until it becomes a habit Supervisory English at Work taught weekly. 4. Times (Friday) with an emphasis on direct use goals, cleanliness of public areas and public toilets. 5. Cleanliness of Public Areas and Public Restrooms  Provide staff to maintain them at frequent intervals, regularly and appropriate to the operations of the department.  Public Area outside will be clean It must also smell good. 6.Control expenses by doing Weekly Expense before summarizing the month by comparing it with the actual number of guests Standard of behavior of employees when in the customer room (Standard of Courtesies)  Ring the bell once or knock on the door twice.  Take a step back, look at the door so that you can see us from the peephole.  Stand up

 straight and wait for about 7 seconds, waiting for the customer's response. If not, it means you can't hear it. press it again This second press must be longer than the first, or tap 2 beats 1 more time.  When a customer opens the door to greet Let us wait for the customer to invite us into the room first by speech or symptoms to enter first so slowly passed into the room greet customers When he opened the door, like, \"Good morning, Mr. John.\"  say thank you to the customer If he stood holding the door or asked us to help something like “ Thank you, sir\" sir\",  Tell the purpose of reaching out to customers, for example, to deliver the laundry “Your laundry, come to serve “Can I collect your bag, Laundry \", etc.  If delivery of goods to customers Say \"Thank you, sir\" or \" Thank you,  If you have to walk in front of a customer Say an apology first. “Excuse me, sir.”  If looking for a place to put things, ask \" Where will I put it, sir 2 \" or \" Will I put it here, sir ? \".  If we disturb the customer, use “ I am very sorry to disturb you, sir \"  If the customer is not ready to enter the room at that moment, say “I am sorry, sir, I will. back late. \"  when the errands are finished Say goodbye to the customer before leaving the room, for example, “Have a good evening.\" Our Standard of Courtesies  Stand where customers can easily see and talk. if the customer calls from afar look towards him and bow or nod to let him know that we understand and will care

 If the customer calls But we don't know what we want. Offer the service “Can I help  You sir, confirming that we will pay attention to his orders. and show him our enthusiasm by saying, \"Certainly, sir? Another beer?\", \"Certainly sir, some more shampoo ?\" \" Certainly Madame \", which shows more interest than \"Yes, sir \".  Make eye contact when talking to customers  Smile  Name the customer If we know the name of the customer  Should greet customers who are familiar and familiar. by these words “ welcome back sir Mr. It's a good to see you \" \" You look very well \" and customers who haven't seen the page for many days \"Good morning Mr ........ How are you ? \" and If a customer asks us \"How are you?” We should answer “I am fine, thank you, sir”or “I am very well. Thank you, sir ” Smile & Greeting Smiling and greetings are essential in welcoming customers. made him feel that he had received welcome is very good with welcome words full of hospitality make customers have Good and impressionable and warm feeling to stay and use our hotel service. Speaking or expressing to customers well and politely when customers come to use the service in the hotel. Our direct duty is to provide service. the way words are important customers generally will Satisfied with the service staff with pleasure. Sometimes customers will be satisfied with just a simple statement like “I hope you enjoy your stay.” A comforting phrase that should be easy to use at the end of a conversation. Can get the attention of customers like \"Have a good............... .Evening, day, Night, Dream\" Solving problems with grieving customers and confusing events (Dealing with Demanding Guests) The customer is the person who pays for the service. Therefore, he hoped to receive a service that was worthwhile. spend what he lost Therefore, some customers

may be picky about things that are not important, for example, wanting others to please. put yourself a lot when so We have to understand and have to serve them like that. Our duty is to make our customers happy and comfortable. Hotel business is like show business. Hotel staff are like actors when starting a job. We have to play the assigned roles. We need to leave our feelings at home if the customers are the ones who know the hustle and bustle. or those who criticize (Complaining) Do not assume that work We do this as a personal matter. Notify the supervisor immediately. We as actors have to play the roles. we show a chapter And the customer performed another role as well. Don't take it personally. When a customer is complaining, we have to try to be extra gentle. Assortment of Customers Prefer Complaining 1. Calm customers These types of customers are easy to understand. They will not be fussed, but will be in a hurry. Apologize to them and try to fix the problem as soon as possible. Don't offer more than what he asks. 2. Dissatisfied and Dissatisfied Customers We will notice it in our tone of voice and other bodily expressions. Let's calm down. It will help us a lot with this type of customer. We can see that he is angry, angry. This type of customer needs someone who understands and empathizes. and likes to please others more than anything else Don't be in a rush to solve problems. First, listen to his opinions attentively. Let him talk more. and use empathetic language such as \"I understand sir. I am sorry to hear that.\" or \"I know how you feel.\" run out therefore deal with the customer's request to make the customer satisfied again 3. Angry customers. This type of customer's expression is blunt and angry. The voice would be loud and furious because he wanted to vent his anger. Sometimes the client may accept an apology, but sometimes they do not accept it. Wait for him to calm down a bit and then offer a solution if we don't understand. and solving the problem before he vents that emotion is arguing with him. What is important to this type of customer Must allow him to vent his emotions before we can notice from the tone of voice and Other bodily expressions, be calm, speak softly. If he still had a hardened attitude calmness and tenderness He will reduce his anger and anger, and try not to make yourself angry. Stand in a proper posture, apologize to him, put both hands together in front of him. little bow

Service and delivery of goods to customers (Service and Presenting) Duties related to the provision of services and deliveries to customers, such as handing over keys to customers. Sending bags to customers, sending laundry to customers, etc., when we deliver goods to customers politely. and professionally Customers will be satisfied with our service. When delivering items to customers, do so in a courteous manner if entering the customer area. Must consider causing annoyance to customers as little as possible, we must be very considerate. Standards of service and delivery (Standard of Courtesies)  Approach the customer by the way he sees us.  Stop standing about 1 meter away from the customer and make eye  Contact with the customer. Speak clearly and deliver, eg \" Your soap, sir \" \" Your room key, sir\".  If the customer does not notice or is busy with work Must make customers turn around first or sound the alarm. using the words “Excuse me” and making sure he knows we will approach  Note: If the customer is not a person we have served before (for example, they have requested to someone else before. and we only certify delivery) Before delivering the goods to the customer, do not forget to greet the customer first, such as “ Good morning, sir\", \"Your soap, please \".  If the customer is not available or not noticing our entry should sound an alarm saying “Excuse me \",\"Excuse me, Madame\",\"Excuse me, sir\",\"Your room  key, please\". We can use the words “This is your key, please How to clean the guest Standard Guestroom Cleaning to clean and room arrangement It is the main duty of employees. Housewives should always pay attention. Therefore, a method is required. The procedure for

cleaning standards so that all points can be thoroughly cleaned quickly, without redundant, convenient and efficient maximum in practice Procedure for cleaning guest rooms 1. Prepare cleaning equipment such as baskets containing the necessary items in the room ready for use. Chemical liquid containers, dust cloths, sanitary towels in the bathroom, garbage bags, including vacuum cleaners. 2. Prepare a working sheet (Working Sheet) and see the details of the guests on board to know the movements of the guests and arrange the order in which room to make First come, after is correct and which room guests have a special history in making the room, etc. 3. Before entering the guest room have the staff ring the bell and said the word “Housekeeping Service” Wait a moment for a response. then do the same again until you are sure there are no guests in the room, so he opened the key 4. Turn on the light in the room, hang the room attendant on duty sign with a cloth on the door. 5. Place the basket containing the appliances and the vacuum cleaner in the corner next to the TV cabinet. so as not to deprive Block the way when the guests return Then put the tank used for washing the toilet in the bathroom. 6. Open thin curtains and thick curtains to let the light in. If it is a smelly room, the window should be opened. 7. Clear the food truck or food tray that guests are eating and leave behind the pantry. 8. Clear trash, and dishes, forks, knives, glasses, ashtrays that guests use and wash. 9. Collect bedding. By pulling out one piece at a time to prevent guest clothes from sticking out, but if you find any clothes or belongings belonging to guests in the check out room, immediately notify the Housekeeping Office. Send them as Lost & Found and deliver them within the same day. For the pillow with the cover removed and then put the blanket on the bed or sofa Do not place it on the floor of the room.

10. Bring used clothes that guests have used, such as bed sheets, pillowcases, towels, hand towels, face towels, feet, etc., into the cloth car that is arranged behind the Pantry and put new items instead. 11. If it is a carrying room, the bedroom should be cleaned first. so that Wells can carry it back easily For rest, if it is a Check Out room, the bathroom should be cleaned first to allow The bed smells bad. 12. When all areas of the room have been cleaned should check once again Then press the phone to send the room as installed. 13. Record time and various items in the working sheet, working sheet. Room Maid Preparation  Sign for room keys and equipment from House - Keeping Clerk  Get Room Report to study and understand  Check the mini-bar when Bell Boy comes to pick up the bag and inform the Reception and make the bill. While checking the mini-bar, check to see if the room key is in the room or not. Operating  Arranging a maid's car and sweeping the corridor  Check the availability of the room whether there are people using the service or not,  including the mini-bar -Before entering the room, knock on 3 doors while saying “HOUSE – Keeping please  If found to be in use, report to Floor Supervisor or House - Keeping Clerk to notify Front Office further.  If it is a room where guests are Look to see what sign is hung in front of the door. If there is a DND sign hanging, go through, make another room, but if it is a sign “Please make - up room.” Then knock on the door and say “House – Keeping please.”  To make a room, take first-come-first-served order as necessary. That is to say, make a room where guests will stay. that day before and then followed by a

room that was hung to make As for the rooms that are not hung with signs, understand that the guests are still sleeping. make it last and should not enter the room before 9.00  When entering the room Notice the air conditioner temperature adjustment, which is normally set at 20 degrees Celsius. If the guest temperature is set at 5- 10 degrees Celsius, the air conditioner not in normal condition Follow the technician to check and fix it. Time spent making room A. Empty room : 5-10 minutes b. The room where there are still guests : 15-25 minutes C. Room where guests check out : 30-35 minutes D. VIP room. : Use the same time as other rooms as usual. Note: During Peak, normally there is a Room - Boy in charge of the room.  When there is a technician to fix equipment in the room, Room – Maid is standing guard and facilitating  To enter a room with a guest inside, knock on the door 3 times, saying \"House - Keeping Please.\" When a guest opens the door, greet them and ask permission as follows: “Savatdi Kha. May I clean your room? When the room is finished, raise your hand to worship. along with saying thank you “Khop Khun Kha.” or “Thank you.”

General bathroom cleaning Why keep the toilet clean and have good hygiene is very important A well-maintained toilet shows the good care of Housekeeping plans or related departments Cleanliness and tidy in the toilet will surely make a good impression. and more importantly, creating good health for the public as well maintenance of cleanliness Correctly, it also helps to make the materials and equipment last longer. The most effective way to keep clean control the growth of germs and eliminate odors, namely 1.Stick to the schedule regularly. Other areas in the building may not require as much attention as the toilet area. The initial cleanliness may turn into a dirty and disorganized area. Completed in a short time is the reason that it requires constant care, whether it is eliminating unpleasant odors, eliminating dirt and disinfecting. Depending on the amount of use of the toilet Cleaning at least once a day And taking care during the day will help make the toilet cleaner and more tidy. 2.Use the right products and equipment. Currently, there are many cleaning solutions produced. until it can be selected according to Suitable for sanitary ware in the toilet room must have complete cleaning equipment such as broom, sponge, 2 mop cloths and water tank, spray bottle trowel or blunt knife to scrape ingrained dirt 3. Procedure for cleaning 1. Prepare necessary equipment and supplies for convenience and save time 2. Sweep the floor clean. Dirty debris stuck on the floor, scrape it off. 3. Pour the dust bucket and waste paper, check the lamp. Manage to replace defective bulbs. 4. Check the paper box. liquid soap box Fill it up and wipe it clean. general cleaning solution 5. Clean the stains along the walls, doors. 6. Wipe the glass 7. Clean the sink 8. Clean the toilet bowl.

General cleaning principles The main purpose of cleaning is to make it beautiful and maintain its condition. the original material to be hygienic Because germs are things that we can't see with the naked eye if the material is dirty. and there is dust on it Will make the material a habitat for germs. In addition, dirt and dust. It also causes the surface of the object to be corroded and destroyed. Therefore, the correct and consistent cleaning will help maintain and maintain the object's original condition for a long time, saving cleaning time and saving the cost of purchasing reagents. come clean Cleaning refers to the removal of dust on the surface of the object and the removal of dirt, including contaminants that are on the surface or deeply embedded in the floor of the object. Notes on choosing a cleaning method Should not damage the materials, objects or the surface of such materials. Removing stains, dirt and dust. should be collected and not distributed This saves time and cost of cleaning. General principles for cleaning 1. Collect all the items. 2. Get rid of dirt that can be cleaned by simple methods first. 3. In the case of using a variety of liquids, choose a mild solution with a mild smell. 4. While cleaning Should not make noise or annoy people nearby or guests. 5. Be careful of accidents that may occur.

Types of surfaces and methods of maintenance Wood is a material that is strong, durable, flexible and has a beautiful natural pattern. It is suitable for decorating various furniture. But wood also has some features that users need to be careful with, namely, wood will be scratched from being hit by heavy objects. or being easily sharpened In addition, if the wood was The heat will dry and shrink. If exposed to moisture or cold, it can expand and mold. from such properties This makes wood popular for making furniture, floor coverings, windows and doors. including as a tableware. The surface treatment of different types of wood is as follows: 1. Natural textured wooden floor It is a wooden floor with clear beautiful patterns. But the disadvantage is that it gets dirty easily and is not resistant to shock. If exposed to a lot of moisture, the wood will swell. daily cleaning Wipe off dust with a dry cloth. weekly cleaning Wipe it with a cloth dampened with furniture cleaner. 2. Oiled wood. Applying oil to the wood surface. will darken the color of the wood But the wood pattern is more pronounced to prevent moisture. Including some stains. Cleaning like natural wood surfaces. Do not use a lot of water. 3. parquet floor Most of them are made of solid wood. It consists of small pieces of wood arranged in a pattern, herringbone or other patterns and then laid next to the concrete floor. To clean, rub with a dry cloth. If there is dirt, use a damp cloth to wipe. Caution is not to use a large amount of detergent on this type of wood floor. because it will make wood Drop off the floor, wait for the floor to dry completely before applying the next solution. Caring for marble and terrazzo Caring for natural marble floors Looks strong and durable. If it is exposed to strong acids or alkalis, it will cause the stone surface to be indented. When it comes in contact with water, it makes the surface slippery. The terrazzo is made from small pieces of marble mixed with cement. and grind to be smooth and tight to make the surface of the polished stone smooth and look beautiful

daily cleaning Use a dry mop to wipe with a dust remover. And the floor has very dirty stains, use a mop cloth moistened with a daily floor cleaner to wipe. Usually, terrazzo and marble floors are often treated with varnish to prevent the surface from being damaged. From scratching shoes or objects like cleaning a rubber tile floor. carpet floor care The quality of carpet is largely dependent on the quality of the fibers used to weave. frequency or distance of the high durability of the fur and the strength of the carpet padding General carpet care Can be done by a simple method is to use a vacuum cleaner or carpet sweeper to clean every day. But if the carpet is stained by other dirt, such as coffee stains, grease, use a regular cleaner depending on the conditions of use. rubber tile floor care Tile floors that will look beautiful, clean, need to be polished. to prevent dust The droplets do not adhere to the surface. and prevent scratches from shoes or furniture placed daily cleaning Use a dust mop with a dust remover. (Scrub the solution and leave it for about 1 minute before wiping the floor) Wipe it over the floor of the room. or sweep the floor clean and mop cloth moistened with cleaning solution daily floor wipe In areas where rubber tile floors are heavily used, such as corridors, lobby areas, meeting rooms, the floor should be varnished. And if the floor has a lot of scratches from shoes or other stains, cleaning should be done by scrubbing the floor. to peel off the old varnish completely and apply a new lacquer, which has the following steps: Prepare equipment 1. Floor polishing machine with brush head and black polishing pad 2. Wax remover 3. varnish

4. Daily floor cleaner 5. Water-based cloth mop 6. Plastic water tank Mop squeezing bucket (if any) 7. Broom, dustpan 8. Sponge mop (soak in water before making the sponge soft) 9. Cleaning cloth 10. Scotch Brite (small discs, used for scrubbing dirt that the floor scrubber can't completely scrub off) The process of polishing the floor and applying varnish 1. Move furniture 2. Sweep the floor of the room clean. 3. Wax remover onto the area to be scrubbed 4. Use a polisher. Scrub the area where the solution has been applied. 5. Use a mop cloth moistened with warm or cold water. Wipe off the polished wax residue by wiping it a few times. 6. Do this until the specified area is complete. 7. Use a mop cloth moistened with daily floor cleaner. (Mixed with diluted water) Wipe the floor all over again. 8. Let the rubber tile floor dry completely. and then put on the floor varnish by using a sponge mop moistened with liquid varnish if the surface is not shiny enough Able to apply varnish 3-4 times. Hotel maid job means taking care of every part of the hotel. Both rooms and public areas serving guests (except the kitchen area is Steward's job). Hotel maid positions in many hotels. Especially 4-5 star hotels will study this position as Assistant Manager or Assistant Manager is a senior management. It is an agency that works in all areas of the hotel. An agency that acts as a coordinator with various departments as well. making it possible to see the work of all parties

The structure of the housekeeping department 1. Head of the housekeeping department (Executive Housekeeper) is responsible for all housekeeping tasks, depending on the general manager of the hotel. 2. Head Housekeeper The head housekeeper supervises the work of the housekeeper or housekeeper on the floor. 3. Floor Housekeeper or Assistant Housekeeper supervises the work of cleaning staff or room attendants, only working on any floor or Any part of the hotel 4. Room Attendant is responsible for cleaning and providing services. in connection with the stay of the guests 5. Forklift/cleaning workers (Housekeeper) is responsible for lifting or moving heavy furniture. or dispose of rubbish Sometimes they may also be responsible for cleaning the common areas of the hotel. In Thailand, this title is rarely found. The most common name for this location is Cleaner. 6. Linen Room Supervisor is responsible for all types of fabrics used in the guest rooms (such as bed sheets, towels, blankets, etc.), the fabric of the restaurant and the banquet department. (including tablecloths, napkins, placemats) and staff uniforms by dispensing clean laundry collect used cloth Patch the broken laundry and supervise the delivery of the laundry to the laundry and return department map. washed cloth Duties and responsibilities of the hotel maid position 1. Room Cleaning 2. Public Area Cleaning

3. Linen Room 4. Uniform Room 5.Laundry Room 6.Flower Room 7. Butler Service 8. Collecting and keeping things that guests forgot to leave 9. Mini bar 10. Mechanic 11. Garden work Qualifications of employees in the housekeeping department 1. Keep your body clean at all times. 2. Dress clean and tidy. 3. No smoking will make your clothes smell bad. and disturb others 4. To be orderly, diligent and patient 5. Be honest with the property of the hotel and to the customer 6. Should know how to keep own tools and the hotel in an orderly fashion 7. Cooperate and help colleagues obey Supervisor's advice 8. Have a positive attitude Be optimistic and devote time to work. 9. Improve and develop knowledge, abilities, skills in the job 10. Be observant, remember and pay attention to things around you. 11. Report to your supervisor as soon as you see any unusual events. 12. Must respect the rules and abide by various disciplines The relationship between the housekeeping department and the various departments of the hotel The work in the hotel will go well and the impression of the service of the staff will go well. from the guests who use the service not by the actions of any one department but requires unity, cooperation and coordination from all parties It is the distribution of work which will make the operation of The hotel is going well, no interruptions. The housekeeping department is responsible for cleaning. The rooms and other areas are very spacious. Therefore, it is necessary to ask for cooperation

and at the same time to provide cooperation with various parties To keep the work going well as follows: 1. Front Service Department It is a job related to selling rooms and accepting reservations. When a guest orders a room, the front desk must report to the housekeeping department in advance. Especially if it is a special guest of the hotel or if the guest asks to do something special in the guest room, such as adding pillows, adding a bed. for the housekeeping department to prepare in the guest room Reporting can be done in many ways, such as telephone reports. oral report or write on the form In the event that the room is damaged and not ready to serve The housekeeping department should immediately report to the department. Front-end services know that as well. Therefore, the housekeeping department and the front service department need to report to each other quickly In regards to hotel room conditions that change all the time in order to effectively sell rooms 2. Food and beverage department The operation of this department will go smoothly. Requires cooperation from the housekeeping department in various aspects such as preparing different types of fabrics. used in the dining room, such as napkins, tablecloths, cleaning cloths enough to meet the needs including decoration of the dining room, meeting room for special events in the same way The food and beverage department must cooperate with the housekeeping department. about cleaning the floor, for example if a guest dropped a piece of food on the floor restaurant staff Should hurry to collect food scraps and clean them before letting the housekeeping staff come to clean. And should cooperate in using the right type of cloth, for example, not using the guest's napkin as a cleaning cloth. 3. Technician Department The housekeeping department will ask for cooperation from the technician when repairing damaged items, such as the air conditioner not working. The housekeeping department will send a repair report to the technician department to coordinate the mechanic department to send a technician to repair. and the technician department should cooperate with the department housewife as well without touching the items

in the room not using the guest bathroom and when repairing things finished The technician should help clean the area in the first place as well. 4. Personnel Department The housekeeping department works in coordination with the personnel department. About the recruitment of new employees of the Housekeeping Department, transfers, promotion and discipline rules Operational area of the Housekeeping Department Back of the house  store  staffentrance  staffwalkway  stafflocker  servicelift  rest room  staffcanteen  offices Public area  front of the house  lobby  restaurant  Banquet room / Banquet room  Meeting Room / Meeting Room

 Business Center  fitness center  toilet  garden  swimming pool  car park  guest walk  terrace Bathroom  Bath towel  Tooth paste  Cotton buds  Bath mat  Comb  Soap  Body lotion  Shampoo  Slippers  Shower cap

Housewife dress design The mandarin collar A brown shirt creates gives the wearer a a warm atmosphere stylish look. simple and goes with almost and good looking. any color, giving a complete sense of A brown bag connection to the with white surrounding nature, edges that can stability. hold small items or keys. White buttons give it a powerful look. Create a feeling of clean, safe and simple. Black stretch pants Makes the wearer convenient to work and makes it look organized and clean. Brown shoes, suitable for work.

Problem and solution for housekeeping 1.The problem of musty smell in the bathroom Solution - Using about 1 handful of pan dan leaves to crush enough to smell good. Along with cutting about 3 kaffir lime leaves, put the pan dan leaves and kaffir lime peel in a beautiful cup or vase placed in the bathroom. It will help cover up the musty smell. and return the fresh air to your bathroom. For those who like the smell of herbal aromas. You may also use herbs near the deodorizer in the bathroom, such as lemongrass, lemon, or better yet, plant an air purifier to absorb odors in the bathroom. 2.Mold problems in the bathroom Solution - You can use concentrated vinegar on the moldy area and gently scrub it off, then use clean water to wash it again. 3.Solve the problem of cigarette smell in the bathroom Solution - Dripping vinegar into a glass of water Then place it in the nooks and crannies of the bathroom. Vinegar will help get rid of the annoying smell of cigarettes as well. But don't forget to open windows, vents, or ventilation fans to allow plenty of air flow 4.Prevention and resolution of sexual harassment Solution - Interact with the sexual harassers from time to time if necessary and ask them to stop. such action - Report on sexual harassment by reporting under the command line - Documentation of sexual harassment by showing details of who, what, where and how much time then make a copy and keep 5.Clogged sewer problems Solution - Pour the baking soda into the clogged drain. Then pour vinegar into it and let it sit for 10 – 15 minutes before pouring hot water again. Leave it for about 20 minutes, then wash it as usual.

References Enlist Group.(2020 August 31). Housekeeping or Accommodation Service https://enlistgroup.com/2020/08/31/มาร้จู กั -แผนกและตาแหนง่ / Prima Consultant.(2022 June 10). Housekeeping Goal & Performance https://image.makewebeasy.net/makeweb/0/lRKTpUZQp/Document/Thai_Hotel_ Manual_Housekeeping.pdf

Make sure to connect the lines to match the bathroom accessories correctly. 1. Cotton buds 2. Bath mat 3. Body lotion 4. Bath towel 5. Comb 6. Soap 7. Tooth paste 8. Shampoo 9. Shower cap 10. Slippers

Answer 1. Bath towel 2. Soap 3. Comb 4. Shower cap 5. Bath mat 6. Shampoo 7. Slippers 8. Body lotion 9. Tooth paste 10. Cotton buds