Business Process Outsourcing ?BPO 2.0

Business Process Outsourcing ?BPO 2.0Not that many experts think that business processoutsourcing has a bright future. But despite thebad looks that BPO has been given, this industrycontinues to grow bigger and bigger. It may seemlike a phenomenal event but taking a closer look,you will realize that its growth is due to the hardwork of the people in the BPO industry.Compared to other industries, people in the BPOhave anticipated the challenges and emergingtrends earlier making it possible to create new

innovative strategies that largely contribute toits survival and amazing growth.Although the future for this industry lookspromising, there is no time for taking quick restssince the environment for this kind of businessis rapidly changing. This is due to the fact thatnewer concepts and technologies are beingdeveloped.These are also the reasons why the BPO industryis regularly checking out for new servicedelivery systems and customer management to keepup with the fast growing pace as well as satisfythe clients?expectations. With the constantperseverance of the people in the BPO industry,the have achieved this goal and as evidence thereis now what is called BPO 2.0.BPO 2.0BPO 2.0 was developed for the satisfaction of

customers. This system has succeeded where otherindustries have failed. It focuses on theutilization of advanced technologies that arecost-effective. With the deployment of BPO 2.0,the BPO industry in India has achieved the goalsof the system which is reducing operational costsand improving quality as well as efficiency.These two objectives are very important sincecustomers are becoming more demanding and willnot be satisfied with mediocrity customerservices. Also, reducing costs have become a bigissue because of the rising competition in the BPOindustry and because companies are starting toreduce the budget for outsourcing. This is thereason why outsourcing hubs in India are forcedto reduce cost expenditures.For now BPO 2.0 has been implemented mostly tocall centers industry in India but given thebenefits that this new scheme can give to otheroutsourcing industries, it is not impossible to

assume that they may follow suit in thefuture ?implementing the BPO 2.0 methodologiesand schemes.But before this could happen, other outsourcingindustries should reevaluate their existingstrategies. Also, it is important for thecompanies to prepare themselves for any possiblechanges that might occur when implementing BPO2.0. This will affect the infrastructure of thecompany which in turn would require increasedparticipation of available human resources so asto be able to support the new inputs as well asthe advanced technologies under BPO 2.0.In ConclusionThe future of the business process outsourcingindustry is quite bright. But this does not meanthat challenges and hurdles along the way do notexist. One thing is for sure though and that isBPO 2.0 will stay because of the fact that it is

a comprehensive service delivery system andcustomer management. This is good news forcompanies that have implemented BPO 2.0 and tothose who are in the process of shifting.For those who still have apprehensions with thebusiness process industry. Statistics and factswill tell you that the BPO industry indeed isstill on the rise and will continue to do so inthe future.