annual report 2016

d 2CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

3CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

The SMISS works towards improving outcomes in 4 key NHS domains:Domain 1 Preventing people from dying prematurelyDomain 2 Enhancing quality of life for people with long-term conditionsDomain 3 Helping people to recover from episodes of ill-health or following injuryDomain 4 Ensuring people have a positive experience of care 4CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

This Annual Report will discuss the excellent workand activities carried out to support people affectedby cancer by the SMISS from January 2015 toDecember 2015. It will give a background to and adescription of the service in 2015. The report willlook at all the work undertaken by the serviceincluding the excellent work of its numerousvolunteers. The report will use a combination ofquantitative and qualitative data and a descriptionto give a rich picture of how it supports peopleaffected by cancer. The report will also use serviceuser feedback in an attempt to show how its work has contributed towards improved outcomes forpeople affected by cancer. Salford has the second highest rate for new cancers in the country andalthough treatments continue to improve late presentation of patients in Salford means significantlyhigher mortality rates than the national average (1). Along with partners in public health and thirdsector organisations, the SMISS is well placed to improve the cancer outcomes of Salford residentsby encouraging a greater awareness of the signs and symptoms of cancer and encouraging peoplewith such symptoms to seek the appropriate medical support. With the numbers of people livingwith cancer anticipated to rise at rate of 3.2% every year (2) and a growing appetite to improve thesupport on offer to people living with cancer, the SMISS must ensure that it continues to grow anddevelop its survivorship support. The service aims to broaden its reach into the community, and is inthe process of widening awareness of the support throughout Salford. The SMISS promoteshealthy living and cancer awareness in areas of deprivation and has continued its partnershipworking with Salford City Reds Foundation and Greater Manchester Public Health Network todeliver healthy living and cancer awareness campaigns. 5CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

Staff VolunteersIan Ainscough SMCISS Manager 37.5hrs 5 Centre VolunteersJoanne Shaw Macmillan Cancer Information 3 Walk Lead VolunteerAssistant 37.5hrs 4 Headstrong VolunteersGill Armstrong Macmillan Cancer Information 20 Volunteer DriversAssistant 18hrsJanet Atherton Macmillan Cancer InformationAssistant 18.75hrsOn average our volunteers give around 3 hours a week of their valuable time to support the servicein a variety of meaningful ways, from gardening to driving. Without the help of such a dedicatedteam of volunteers, the SMSS would be unable to provide such a varied programme of support. 6CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

The SMISS has continued to work in partnership with Breast Cancer Care on the Moving ForwardCourse which this year ran four courses helping around 60 women move forward from their breastcancer treatment.In October 2012, SMISS and Breast Cancer Care launched the HeadStrong programme at SalfordRoyal NHS Foundation Trust. During 2015 this volunteer-led service has provided 42 one-to-oneadvice and support sessions on headwear for women undergoing chemotherapy and/orradiotherapy. 7CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

Staff and volunteers at the SMISS understand that adiagnosis of cancer can affect many aspects of lifeand often clients need practical support. Thispractical support can vary enormously and staff atthe centre will endeavour to either provide this helpor refer clients to services that can help. Some ofthese services include: Macmillan Solutions, CALL,British Red Cross, AGE UK and Buttle UK.During 2015 the SMSS has continued to grow itsvolunteer driver scheme which provides transport to hospital for people having cancer treatment.During 2014 this service made 220 trips covering 4,708 miles.The SMSS volunteer driver scheme uses a community based model that currently operates in twoareas of Salford. Each area is supported by a community group of drivers who live within thecommunity they serve. The groups provide transport to people in their own postcode, funding isprovided through their own fundraising efforts and the drivers are reimbursed via their committee.Patient bookings are made via the Salford Macmillan Information and Support Centre. Look Good Feel Better celebrated their 6th year at Salford and the workshops have supported 184 women attended our 20 workshops in 2015. 8CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

9CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

10CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

2015 saw our Macmillan community allotment grow from strength to strength and our team ofdedicated volunteers ensured that the allotment was used to grow a variety of produce and gave allthose involved an opportunity to get outdoors, get some exercise and share their experience in whatcan only be described as an urban oasis. Produce from the allotment has been sold to raise fundsfor more tools and seeds. Let’s hope 2016 brings another bumper crop! 11CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

Working with Salford Health Improvement Service, the SMISS Volunteer Walk Leaders now host amonthly ‘Let’s Walk and Talk’. These Walk for Health walks are a popular way for people living withand beyond cancer to work towards being more active. The walks usually take place in Salford oncea month and are always followed by a cup of tea and a chat. 12CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

13CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

Ngozi is a 45 year old lady who was The staff also organised for her to see adiagnosed with breast cancer in May 2014. benefits advisor who advised her that sheShe came into the Cancer Information Centre may be eligible for Personal Independencewhen she started to have radiotherapy at Payment (PIP) because of her lymphoedema.Salford Royal NHS Foundation Trust. Whilst Ngozi returned to the Information & Supportspeaking to her, it became apparent that she Centre on several occasions during herwas struggling to cope with the financial radiotherapy treatment and over this time wasimpact of her cancer diagnosis. referred to the specialist physiotherapist for help with her lymphoedema, a Look GoodNgozi is a single mother with 3 children Feel Better pamper session, a Headstrongreceiving child tax credits, however, she was session and the CanMove programme.unaware that she could claim back hertravelling expenses or get free prescriptions,so staff were able to help her. Staff at theSMISS also helped Ngozi by applying for aMacmillan grant to help her with the additionalcost of heating as she had been worriedabout the rising cost of keeping warm duringher treatment. Because she was an Npowercustomer, on a low income, Ngozi qualified fora reduced rate with her gas bill which meantthat she didn’t need to worry about stayingwarm during her treatment. 14CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

Jane first attended the SMISS in June 2014 She couldn’t speak to her husband about howwith her husband Paul who had been she felt as she was afraid of upsetting himdiagnosed with a glioblastoma multiforme and felt very isolated, angry and afraid.stage 4 brain tumour. The staff at the SMISS listened to her andShe desperately wanted to talk to somebody tried to reassure her. They also suggestedin the Information Centre but was afraid she she might accept support from Bury Cancerwould get upset in front of her husband so Centre and Jane said she would think aboutdidn’t want to come in, but asked if she could this and also think about whether to go ontoring up later. Jane was devastated about her the Macmillan website and read some of thehusband’s diagnosis and poor prognosis and blogs on there. Staff at the SMISS have beenwasn’t coping. She hadn’t long lost her father ringing Jane fortnightly since then and sheso the prospect of losing her husband was too and her husband appreciate the support.much for Jane to bear. Sometimes the calls take just 5 minutes and other times, they take longer, depending on what has been happening and how Paul is feeling. Jane says this support is her “life- line”. 15CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

16CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

17CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

18CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

I understand what you can do to help myself 19I understand who else can help meI am more informed to make decisionsCancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

The service was supportive 20I was treated with dignity and respectWould you recommend us to family and friends ?CancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.

. To obtain substantive funding for our Health and Wellbeing programme Work with Salford Council to widen the reach of our service. Engage more volunteers 21 to support our workCancerLine 0808 808 00 00 www.macmillan.org.ukMacmillan Cancer Support, registered charity number 261017. Isle of Man charity number 604.