บทที่ 3 การจัดการความรู้

67 3 1. 2. 3. 1 2

70 1 (Management) (Knowledge) 2 (Explicit Knowledge) 1.

71 2. / (Tacit Knowledge) 20 80 2 1 1

72 2 22 2 (Knowledge Management)

73 ... .. 3 1. 2.

74 3. 4 ( 1. ) 2. 4 2.1 2.2 2.3 2.4 3. (best practice)

75 4. - 1 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 2 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .....................................................................................................................................................................

76 3 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .2 KM 3

77 1 KV 2 KS 3 KA

78

79

80 7 1. 2. 3. 4. 5. 6. 7.

81 1. 2. 3. 4. . .

82 5. 6. (CoP) 7. 1 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .................................................................................................................................................................... ..................................................................................................................................................................... .....................................................................................................................................................................

83 2 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 3 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 1) 2) 3)

84 90 1. ( )

85 2. 3. (storytelling) 8 - 10 best practice 4. (Community of Practice : CoPs) 5. 6. (Peer Assist) best practice 7. (Before Aciton Review : BAR) 8. (During Action Review : DAR)

86 9. (After Action Review : AAR) 10. Best practice Storytelling 1. ( ) (Tacit Knowledge) (Expicit Knowledge) 2. 3. ( ) 4. 5. 6.

87 ! .. .1 ... ... .... 3.68 .4 23 2551 .3 - .3 ... ! ... ... ... (CoPs)

88 3 1. 2.

CoPs 89 3. Community CoPs 2 1.

90 2.

91 1. 2. 3.

92 1. 2. 3. 4.

93 1. 2. 3. 4. 5.

94 1 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 2 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 3 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .....................................................................................................................................................................

95 4 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 2:

96 best practice best practice

97 1. 2. 3. 4. 5. 6. 7. 1. 2. 3.

55 98 3 4 2

99 50 15 4 ! !!!

100 1. 2. 3. 4. 5. 6. 1. 2. 1) 2) 3. 4.

101 1. 2. 3. VCD 4.

102 9 200 2544 20 . 1.

103 2. 3. 4. 5. 6. 7.

104 1. 2. 3. 4. 5. 1) 2) 3)

105 4) 6.

106

107

108 1. 2. 3. 4. 5. 1 ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .....................................................................................................................................................................

109 2 () ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 3 ..................................................................................................................................................................... ..................................................................................................................................................................... 1. ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .....................................................................................................................................................................

110 2. 2.1 ............................................................................................................................................................ ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .................................................................................................................................................................... 2.2 ( ).............................................................................................................. ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 2.3 .................................................................................................................................................. ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 2.4 / ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... .....................................................................................................................................................................

111 3. ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... ..................................................................................................................................................................... 4 3-5 ..................................................................................................................... ...................................................................................................................................................... 1........................................................................................................................ 2........................................................................................................................ 3........................................................................................................................