Milestone Consultancy -JCIA Accreditation Services

HOME Who We What How We Whom Resources Contact Did We Us Are Services Help to Served We Provide Achieve • Joint Commission Accreditation and Regulatory Compliance is Our Specialty • 100% Success Rate for Joint Commission Accreditation • 20+ Year Track Record • More Than 25 Clients Served

WHO WE ARE? We are a trusted Healthcare management consulting firm with a key focus on Accreditation Advisory solution. OUR STORY We're one of the top accreditation consulting firms in UAE and serves other parts of the world includes Asia and Middle east and our purpose is to engage with leading Healthcare organisations and support their Quality Improvement needs. We understand the challenges that our clients face while getting accreditation and meet regulatory requirements. We exist to humanize the entire process and transform it into a long- standing relationship. What is JCIA:

• Joint Commission International (JCI) accreditation is considered the gold standard in global health care. It is part of a global enterprise of dynamic, nonprofit organizations that address all dimensions of accreditation, quality care, and patient safety. • JCI helps organizations to help themselves through ✓ Earning JCI accreditation and certification, recognized as the global Gold Seal of Approval® ✓ Providing leading education ✓ Delivering evidence-based advisory services ✓ JCI identifies, measures, and shares best practices in quality and patient safety with the world and provide leadership and innovative solutions to help health care organizations across all settings improve performance and outcomes. ✓ The mission of JCI is to improve the safety and quality of care in the international community through the provision of education, publications, consultation, and evaluation services. WHY ACCREDITATION

Establish collaborative 6 Create robust hospital leadership that strives for 1 processes and systems excellence in quality and 2 Ensure a safe and patient safety efficient work environment that 5 contributes to staff satisfaction Improves public trust 3 4 Build a culture open to learning from adverse Understand how to events and safety concerns continuously improve clinical care processes and outcomes 1. WHAT WE DO!!

Joint Commission International Joint Commission International Regulatory and Quality Support Survey Preparation Continuous Readiness (TASNEEF/JAWDA) • Education and Training • Unannounced Mock Surveys • Education and Training • Gap Analysis • Customized Continuous • Audit Preparation • Mock Surveys • Annual Agreements to Readiness • Customized Survey maintain Quality in the Preparation • Monthly E-Newsletter facility • Offsite Support • Survey Management • Joint commission Post- Coaching Survey Support • Life Safety/Environment of Care Reviews • Patient Safety Consultations

Joint Commission Survey Preparation Preparing your healthcare organization for a Joint Commission International survey can be a significant challenge! Often, the lead-up to survey is chaotic, time consuming, and stressful for an organization. Enlisting the assistance of Joint Commission survey preparation consultants minimizes this stress. It gives you the advantage of content experts who do this work on a full-time basis. The result is smoother survey preparation and a successful survey outcome. Our preparation services for Joint Commission International surveys are based on a proven strategy for survey success. Utilizing our extensive database of Joint Commission International survey findings, we zero in on the most critical standards for your setting, scope of service, and patient population. Based on our intimate knowledge of the Joint Commission International survey process, we simulate that survey process for your organization. Our approach is based on 20 years’ experience providing Joint Commission international survey preparation to the healthcare industry. We customize that approach to meet the unique needs of your healthcare organization and the specific services you provide.

Milestone Consultants: Experienced Consultants for Joint Commission Survey Preparation Education and Training We provide customized education for your team on the standards and how they will be surveyed in your programs. We also provide samples of policies, plans, and templates that are compliant with Joint Commission International standards. Gap Analysis For organizations seeking initial Joint Commission International accreditation, we conduct a gap analysis to evaluate your current level of compliance with Joint Commission International standards. Our gap analysis tool is tailored to your healthcare organization’s specific scope of service, client population, and settings. This baseline gap analysis we conduct as Joint Commission International survey preparation specialists provides a foundation for a customized action plan for Joint Commission accreditation. Joint Commission International Mock Surveys Our mock survey simulates the actual agenda for your Joint Commission International survey. It gives your staff the opportunity to experience the Joint Commission survey process and gain confidence in their survey presentation skills. We include patient tracers and all the standard Joint Commission International interviews. Our Joint Commission survey preparation consultants guide you on how to handle challenging survey issues using the most current Joint Commission International survey techniques.

Customized Survey Preparation We help you develop a detailed action plan for bringing your organization into full compliance with Joint Commission standards. Our customized Joint Commission survey preparation services give you to a roadmap for achieving a successful survey outcome. It identifies the action steps, target dates and outcomes needed to achieve survey success. Life Safety, Environment of Care, Emergency Management Reviews We evaluate your organization’s compliance with Environment of Care, Emergency Management, and Life Safety standards and help you develop an action plan for compliance. Our Life Safety Specialist is an expert on Joint Commission International standards. In addition to our expert services for Joint Commission International survey preparation, we also provide technical assistance with completion of the Statement of Conditions. Survey Management Coaching We coach your team on strategies for managing your Joint Commission International survey. This includes best practices for managing the survey agenda, handling staff interviews, preparing documents, selecting medical records, organizing HR and medical staff files, and reviewing the SAFER matrix each day with surveyors. Joint Commission Continuous Readiness Services Keeping your organization continuously compliant with Joint commission International standards and ready for an unannounced survey is a significant challenge! Often, the pressure of daily operations takes precedence over keeping up with the standards. Partnering with Joint Commission International continuous

readiness experts can change that. We help you build Joint Commission International continuous readiness throughout the survey cycle instead of the frantic last-minute survey preparation. Our Joint Commission International continuous readiness services lay the foundation for ongoing compliance and sustained survey readiness. We have partnered with healthcare organizations nationwide to build their Joint Commission continuous readiness programs and avoid the stress of last-minute survey preparation. Milestone Consultancy: Joint Commission International Continuous Readiness Experts We have a proven approach for developing continuous readiness and building Joint Commission International compliance into your everyday operations. Our continuous readiness services include: Unannounced Mock Joint Commission International Surveys We conduct unannounced mock surveys to strengthen your survey readiness capacity. During the mock survey, we provide real-time feedback to your team on handling the most current survey challenges. We also offer best practice tools and resources to support your Joint Commission continuous readiness throughout the survey cycle. Webinars We deliver education and training on new Joint Commission International standards, survey trends, and hot

topics we’re seeing in surveys across the country. Our nationwide perspective on Joint Commission International trends in healthcare brings you the most current information you need from a team of Joint Commission International continuous readiness experts. Offsite Support In addition to on-site visits, we provide off-site support via phone conferences and email consultation. We answer questions about standards and provide feedback on policies, forms, and tools. We are also available for daily off-site support during your Joint Commission International survey. Post Survey Support We provide technical assistance after your Joint Commission International survey with appeals, plans of correction, and preparation for follow-up surveys. If you have an adverse decision, we help you navigate your next steps with Joint Commission International to ensure that you maintain your full accreditation. Regulatory/Tasneef Certification Consultation:

Education and Training We provide customized education for your team on the standards of regulatory/tasneef and how they will be inspected in your programs. We also provide samples of policies, plans, and templates that are compliant with inspections and programs. Audit Preparation We help you develop a detailed action plan for bringing your organization into full compliance with regulatory/Tasneef standards. Our customized preparation services give you to a roadmap for achieving a successful outcome. It identifies the action steps, target dates and outcomes needed to achieve audit success. Annual Agreements to maintain Quality in the facility Full maintains of quality program which includes regular inspections, audits, data collections, data validations, date submission, preparation of the staff for audit readiness without having the full-time quality staff. Why You choose us: Why Are We the Right Choice for Joint Commission International Survey Preparation /Regulatory Compliance Consulting Services?

• Our company was founded by surveyors who has extensive experience in Joint Commission International/Regulatory survey. (most renowned private and public sector hospitals in the UAE and other parts of the world) • We have an in-depth understanding of Joint Commission accreditation/Continuous readiness and how Joint Commission International is currently surveying healthcare organizations. • Our extensive database of Joint Commission International survey findings and team of Joint Commission International continuous readiness consultants gives us up-to-the-minute information on what is currently trending in Joint Commission International surveys. • All our projects are successfully completed on or before timelines established in the contract. • We provide value for your money. • We measure progress by employing quantified phase wise approach and update the organisations management throughout the project. • End to end consultation from gap assessment to final assessment. (One stop shop) • When you partner with Milestone Consulting, you can be confident you’re getting the best practices in Joint Commission International survey preparation. Get started with us today by calling 0558945743 or filling out our online contact form.

OUR TEAM Attachments TESTIMONIALS Elite Medical Center, RAK, U.A.E We really appreciate the work of milestone. I do recommend them strongly for JCI Accreditation support. New Hope Hospital, Sharjah, U.A.E MileStone Consultancy FZE is doing a great job. Very helpful in providing all the assistance needed to be in compliance with JCI requirement. You can rely on them!! Dr Jwan Murad Medical Center, Sharjah, U.A.E Hello to whom it may concern, Our experiences working with Venkat of Milestone consultancy have been nothing but the best experiences we’ve had dealing with regulatory consultants. I can confidently recommend their high quality, professional work. If you’re working with them, I can say for sure that you are in great safe hands. DR. Jwan Murad C.E.O

Exeter Medical Center, Abu Dhabi, U.A.E MileStone Consultancy FZE is extremely good and experienced professionals. We are very happy with their services Dr.Walaa Elassuity C.E.O Universal Hospital, Abu Dhabi, U.A.E MileStone Consultancy FZE is excellent. If you are looking for the experts on JCI Accreditation, look no further. Mr Sunil, Manager Al Moosa Day Surgery Center, Dubai, U.A.E “Venkat really knows his stuff. He’s helped our facility to get the JCIA accreditation with great deal of team work. He’s reliable, professional and a real pleasure to work with.” Mr Hany Darwsih Manage, Al Moosa Day Surgery Centre Oriana Healthcare Group, Sharjah, U.A.E Dear Venkat,

I want to thank you for the excellent work, directed by you and you team, regarding for JCIA Accreditations. We are delighted to have received Certificate from JCIA first time without any follow-up. We are also confident that the quality system, process validation and ongoing regulatory consulting assistance by Milestone consultancy, will aid us in making sure we meet the MOH standards necessary for future compliance of our processes and systems going forward. As originally discussed on the first day we met, this entire process was new to us and your professionalism and guidance was, and continues to be, well worth the investment. Sincerely, Dr Hazem General Manager Hi Milestone team, I would like to express gratitude on behalf of all of us at Muscat Private Hospital for the outstanding contributions made by Venkat and his team to the development of our company Quality Management System for accreditations. Venkat’s passion for, and comprehensive understanding of, every single aspect of Quality Assurance was remarkable and contagious. His suggestions and contributions were extremely helpful; but, most

significantly, he has instilled all of us here with an understanding of the real value of quality management and a commitment to creating the best system we can. We are grateful for his effort and contributions and look forward to his further input as our system comes to life. Thank you Subba Rao, Hospital Director Location Clients Abu Dhabi Burjeel hospital, LLH hospital accreditation, Ruwais hospital, Universal hospital, Exeter medical center, Harley Street Medical Center (Ongoing) Dubai Ras Al Khaimah Al mousa day surgery Center Sharjah Elite medical center Oman New hope IVF, Dr Jwan murad IVF Clinic, Enjab day care center, Oriana India specialty hospital, Oriana day care Center, Oriana aesthetic clinic, Al saha al shifa day care surgery Muscat private hospital Apollo hospital, Ludhiana, Tx hospitals, Hyderabad (Ongoing)

CPHQ Becoming a Certified Professional Healthcare Quality (CPHQ) could be one of the best careers moves for any Physician, Nurse, Healthcare executive or any other member of the healthcare team involved in quality management, performance improvement, risk management, infection control and prevention and health information. Milestone Consultancy FZE, a leading provider of Healthcare Consulting and Education announces the launch of The CPHQ Exam Preparation Course, an essential review for all healthcare professionals planning to take the CPHQ exam. The Course aims to provide healthcare professionals with the knowledge and skills to obtain the Certified Professional in Healthcare Quality Certification administered by the National Association for Healthcare Quality. This Course involves a combination of practical demonstrations, discussion groups, case studies and interactive exercises. The participants are expected to gain a solid foundation In the Implementation of quality Initiatives In healthcare by acquiring common understanding of quality terminology such as quality assurance, continuous quality Improvement and total quality management.