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FRONTLINE CONVERSATIONS MANAGEMENT PLATFORM www.spearon.com

Conversations are the New Oil Fuelling Businesses. 80% of the buying journey lies within customer conversations. This statistic highlights the indisputable fact that relationships are built through interactions. SpearON is a Frontline sales Engagement and Conversations Management Platform, helping teams, set and execute on a cadence of communications to convert more target accounts into customer accounts. With real-time Intelligence & Tracking, an Integrated Auto dialer, and Multi-Channel Communications Sales Leaders can be confident, their reps are executing the most effective selling process for their organization.

GAME-CHANGING LEVERS OF SPEARON Volume Quality Frontline resources will be able Continual improvement in the to converse with a large quality & effectiveness of volume of clients on a daily customer facing conversations. basis, without constraints and bottlenecks. Synchronicity Timeliness Geographically dispersed sales Radical improvement in the resources precisely synchronized appointment meeting adherence. to plan and monitor Org-level sales campaigns and customer engagement campaigns with great accuracy.

SpearON 360° fully-integrated Conversation Management Framework Conversation to Conversion Engine

FRONTLINE MANAGEMENT P L AT F O R M SpearON is designed for the Frontline and focuses on Growth Capabilities to Maximize Return on an Investment. The SpearON engine will enable frontline staff to converse with large numbers of clients without any bottlenecks, thus generating better ROI from the same workforce. It also helps gather bottom-up market intelligence about customers and competitors. SIM Dialing Privacy (Number Masking) Elastic Marketing Auto Dialer Recording SIM Based Conversion A portable and productive A call masking system Multi-channel Campaigns go An automated dialer with SIM / network-based calling protects your customer or through a nozzle that opens intelligent routing controlled Ability to log and record experience with all CRM prospect's contact details by and closes in proportion to by management, it allows outbound SIM / network- features right from your displaying their proxy caller available live agents so that increased conversions and based calls in real-time frontline reps mobile, ids for all outgoing calls to Maximum Interested Leads scalability of outbound calls. integration with CRM, so that resulting in greater your sales representatives are contacted within the Operations without the need no communication is missed interactions and so that their identities are Golden Range, to punch in the numbers and is easy to review. conversations due to local protected and their before every call. and non-marketing numbers information isn't leaked. displayed on the caller ID. SIM to Video Tamper Proof Call Multi Campaign Conversational Switch Analytics Dialers L&D Sales representatives can All Frontline representatives A Multi-Campaign Auto dialer Frontline Sales reps will be switch from audio to video SIM based Audio & Video enables sales reps to work able to review their conversations with customers conversations ar recorded simultaneously on multiple conversations for Self learning in real time with an one click along with their Time Stamps campaigns, as they are and Development also of Video Switch feature. The - Start Time, End Time, provided with an in-depth Organisational Learning and switch is instant and Duration, Tamper proof account snapshot prior each Development enabling them to seamless, without the Dispositions (Answered calls call, enabling them to have understand Customers customer needing to install or can not be disposed as personalized and contextual evolving Needs. use any third-party Unanswered & Vise versa) conversations. applications.

LINE MANAGEMENT P L AT F O R M SpearON engine leverages key metrics that can be used to track campaign progress and measure the productivity of an Individual Frontline in order to generate better ROI with the same frontline workforce. Managers and leaders are empowered to identify and drive winning behaviors across multiple campaigns to know what makes their top performers exceptional. They can then level up their entire team's selling skills so more deals can be close more deals. Sales Joint Manager Position Based Escalation Based Task Action KPI Review Meeting Analytics Calls Hierarchy Groups Ticketing & Deviation Leadership Board Management Management must Reps can connect and bring Abolish all Informal Your Team will easily be conduct various weekly sales managers on live calls, WhatsApp Groups used by The KPI deviation system able to understand what huddles across territory, to address complex questions Sales Hierarchy into Position identifies employees who needs their attention and and it is concerning that of prospects and leads, which based Hierarchy Groups to consistently depart from their where the KPI gaps lie with there is no method for will result in a shorter sales connect and collaborate in agreed-upon performance the campaigns KPI board. documenting these cycle and a higher conversion real-time to share key metrics. The deviations are The analytics feature will meetings. Using this rate at first contact, also knowledge, Training and addressed in real-time via allow you to monitor the feature, the organization enable managers to guide Insights so everyone on the automated tickets, to the performance of your can have visibility into the reps behind the scenes and same page. respective managers, with key agents individually or daily hurdles being make a real-time impact. insights and logs of the collectively. conducted across all the employees activity. territories and achieve a Leadership boards are data-driven approach with excellent tools for optional conversation delivering real-time intelligence capabilities, feedback to sales reps and allowing managers to incorporating gamification identify areas for features to motivate them remediation and ensure to perform better. the success of their teams.

360° UNIFIED CUSTOMER COMMUNICATION P L AT F O R M SpearUC is 360 degree customer communication platform that provides collaboration and communication solutions beyond the scope of traditional UC. The SpearUC module provides each customer with a unique identifier that is linked to a customer Web App, a white-labeled web-based application that can be downloaded on an Android or iOS device, like a native app, and displays all communication from different sources such as SMS, Email, Calls, WhatsApp, etc. as if they were activity feeds. Switch Customer Push Notifications Elastic Time Bound Chat Audio Video Live Chat Referral & Reward communication Groups Based Ticketing Management System With SpearON real-time Identification of the most push notifications, Elastic time-bound chat The SpearON Customer Through SpearON, you effective channel on Customers will receive groups enable customers Web App enables easy will be able to easily roll which the customer is events related to their to engage with multiple audio-video live real-time out fully automated and engaged, and engagements with your stakeholders related to a support via one click to managed referral (word of segmentation of brand in real-time without service or product, with a replace the Traditional mouth) campaigns with customers according to installing any apps. With mapped path from time consuming complex your entire customer their most engaging just a single link, they can interest to onboarding support system support base. Your customers will channel (Email, SMS, subscribe to push driven by multi-channel system for better be able to become your WhatsApp, Video), so that notifications that are communication Audio, customer engagement brand ambassadors, while the most effective linked to their customer Video and texts, all experience and increased you will reward them for channel for all Web App. without installing any Customer Satisfaction. their efforts. All this is communication is external apps. handled through the prioritized for better same customer Web App, visibility and engagement all without any external of customers. apps / platform is required.

PARADIGM SHIFT - WHITESPACE CRM Solution providers are blind to the problem of Whitespace ( idle time ). Salespeople have an aggregate time of 8 hours each day however they are dependent on external stakeholder time for their productivity which eventually causes Whitespace ( idle time ) in their everyday tasks. Therefore, they lack the predictability of maximizing customer communication in a day. An opportunity gap analysis identifies the gap between the products and services your customers have purchased and the other products or services you might be able to sell them. All in all, white space analysis streamlines the sales efforts and gives you a better view of your customer's wallet share. Here are SpearON Features that help in reducing Whitespace:- Synchronized conversation Intelligent Auto Dialer Enable dispersed resources to work on synchronized An automated dialer with intelligent routing controlled by the renewals, upsells, cross-sells, and persistence with management gives the ability to utilize every whitespace management in control of the pace and priority throughout the day by using various dialing campaigns such as setting to achieve impactful business results Customer Engagement Response, Customer Marketing Response and Cold Marketing Dialer. This unique dialer helps salesperson time allocation and reduces the ideal time (whitespace ).

Uberization of whitespace (Idle time) aggregates those spaces into a virtual conversational production line, SpearON Empowers You to Convert 30% of that Whitespace (Idle time) into meaningful conversations on the go with Prospects and Customers, With no additional human capital and Telecommunication Infrastructure Costs, or Existing Operational Costs, while allowing for easier Cross-selling and Referral Management, and Generating More revenue ROI from the Same Frontline Staff. When thousands of hard and impactful actions get aggregated, we get the “Assembly Line Effect” – wherein a Salesforce can leverage any CRM to mimic the volumes, precision and predictability of a manufacturing assembly line.

SPEARON IMPACT Here's A Snapshot Of A SpearON Case Study With A Leading Insurance Company More than 10k users across different verticals like Banca, Broca, Direct Channel, Branch Ops, etc for a leading private insurance provider use the solution for system driven connect with the customers IMPACT 10 Lakh Calls dialed out every Month across campaigns 20% 22% Increase in Contactibility Increase in Renewals Ratio 48 Hours 10,000 Increased ROI & Revenue With an Existing Workforce! Saved per Line Manager Surge of users from by eliminating manual 200 to 10,000 in a span data collation of 6 months

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