Learner Guidelines Document for ONLINE ILT Webinar Programs

General Guidelines for ONLINE ILT Program LearnersHere’s what you should do before joining our Webinar sessions:  Install Cisco Webex Plugin before attending the webinar.  Disable the Limited Functionality mode on your system.  Ensure a properly configured Sound card.  Clear Browser Cookies & cache before you join the webinar.  Make sure you have a good headset with Mic for participating in the webinar & also, a good internet connection. WEBEX Document for ONLINE ILT Webinar ProgramsWhat are the System Requirements for this webinar?  Windows 7 32-bit/64-bit and others  Headset : Good Quality Headset with Microphone  4 GB RAM  2.3 Ghz processor with 32/64-bit architecture  4 mbps internet connectionWant to know more? Follow this link:https://support.webex.com/MyAccountWeb/knowledgeBase.do?articleId=WBX4830Process to Login into WebEx:1. Click the URL link which you received from Manipal ProLearn team.2. For example, click on the following link to access a test meeting:https://www.webex.com/testmeeting.html3. Enter your Name and Email Address, and then click Join.4. Your test meeting will load.Issues & Trouble shooting:1. Browser Compatibility IssuesProblem: You are using Internet Explorer, Firefox or Chrome that is listed as compatible with theseproducts but you get a message saying your browser is not compatible.Solution: If you are using Internet Explorer 8 or Mozilla for Windows XP with Service Pack 3, theincompatibility message is false, you can ignore it. While using Internet Explorer 8, follow the steps todisable the error:

 Select Tools  Compatibility View Settings.  Remove the domain name of your Cisco WebEx Meetings Server from the list of web sites that you have added to your Compatibility View if it is present.2. Voice clarity on High-Availability SystemProblem: In a large environment with conference configured, voice might not be clear.Possible Cause: Your network is disconnected between your primary and high-availability machines for afew minutes while a meeting is taking place.Solution : You will have to manually re-join the meeting.3. Cannot Connect to WebEx SiteProblem: You cannot connect to your WebEx site using a browser that requires SSL 3.0.Possible Cause: FIPS is enabled which blocks SSL 3.0.Solution Disable FIPS.Follow the steps to disable FIPSa. Click Start, type regedit in the start search box and hit enter.b. In the registry editor navigate toHKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabledc. This registry value reflects the current FIPS setting. If this setting is enabled, the value is 1. If thissetting is disabled, the value is 0.d. To disable it double click on the file and select 0.e. Restart the computer and check.4. Meeting Status is IncorrectProblem: You have joined a meeting but the Start button is still blinking on the Meetings page.Solution: This is a known issue. Incorrect status on the Meetings page does not affect your ability toparticipate in the meeting.5. Unable to Start a MeetingProblem : You are unable to start a meeting.Possible Cause : Your port numbers may not be configured correctly.Solution : Ensure that your firewall or load balancing solution redirects requests to the correct ports tomake sure end users can host and join meetings successfully.Please follow the below steps,

1. Click Start and in the Search for Programs and Files box type Firewall and press enter.2. In the found programs, click Windows Firewall.3. If the Windows Firewall is enabled the Windows Firewall state will be on. To turn it off, clickChange settings or Turn Windows Firewall on or off in the left column.4. In the Firewall Settings window, select Off and click ok.6. Hardware Issues.  Processor issue.  Headset issue  Microphone issue.  Operating system issue (webex supports (Mac os (10.10 (WBS 29.10 and newer)), windows  (xp, vista 7, 8 ,8.1) Ubuntu 10x and 11x (Gnome))Solution: System equipment’s needs to be changedStill got queries? Write to us at [email protected] and we will be happy to assist you withany clarification.For a quicker response, use your registered e-mail id to reach out to us. Don’t forget to mention yourRoll No.You can also call our Helpdesk at 1800-103-5941 (Toll free within India) and +91-80-42515887 (ForLearners from abroad). Our Helpdesk is operational between 8:00 AM and 8:00 PM IST.You can also reach the Cisco WebEx Helpdesk No.: 000 800 100 1693You can call this number for any technical issue you experience during the Webex Webinar session. Frequently Asked Questions (FAQ’s)1.Question(s):What are the Minimum System Requirements for WebEx?Question(s):What are the minimum system requirements for WebEx?What versions of Windows are supported on WebEx Centers?What Mac OS versions are supported with WebEx Center sites?Which operating systems and browsers can I use with WebEx Centers?What versions of Linux are supported by WebEx Centers?

Notes:*** Note: In order to provide support for the most popular platforms Cisco has removed support forSolaris, HP-UX, and AIX in WebEx Business Suite (WBS) 29.4 and later versions. Please refer to theCross-platform Features and Known Issues page in our release notes for our latest list of supportedoperating systems and browsers.Email-friendly article link:http://kb.webex.com/WBX4830Solution:WebEx Business Suite (WBS) 29.12 and newerSupported Operating Systems and Browsers:OS Windows Mac OS X* Linux  2003 Server  10.6  Ubuntu 10x  Vista 32-bit/64-bit  10.7 and 11x  Windows 7 32-bit/64-  10.8 (Gnome) bit  10.9  Windows 8 32-bit/64-  10.10 (WBS  Red Hat 5, 6 bit 29.10 and  Open SuSE  Windows 8.1 32- newer) bit/64-bit 11.4 Fedora 15, 16 (all 32- bit)  Meeting  Meeting Center  Center  Training Center Event  CenterAvailable All services  Event Center  TrainingServices  Sales Center Center Remote Remote Support  SupportBrowsers  7Internet Explorer  8 (32-bit/64-bit)  9 (32-bit/64-bit)

Firefox  10 (32-bit/64-bit) Latest LatestSafari  11 (32-bit/64-bit)Chrome** Latest 5  6 Latest  7 (10.9 only)  8 (WBS 29.10 and newer) LatestMinimum SystemRequirementsProcessor Intel Core2 Duo CPU 2.XX Intel (512 MB of Intel or AMD x86 GHz or AMD processor (2 RAM or more GB of RAM recommended) recommended)JavaScript JavaScript and cookies JavaScript and JavaScript and enabled cookies enabled cookies enabledOther Active X enabled Java 6, (unblocked for IE is libstdc++ 6.0, recommended) Java 6 or GNOME/KDE later windowing systemFor Further details please visit:https://support.webex.com/MyAccountWeb/knowledgeBase.do?articleId=WBX48302. Question(s):Where can I join into a test meeting?Is there a WebEx site where I can join into a test meeting?How do I test to see if I can join a meeting?How can I test WebEx on my computer before the time of my live meeting?How do I test WebEx before my meeting to make sure I can join?Solution:If you would like to join a test meeting:1. Click on the following link to access a test meeting: https://www.webex.com/test-meeting.html.2. Enter your Name and Email Address, then click Join.3. Your test meeting will load:

This is followed by a dialog box stating 'The host has not yet joined the meeting'.Click OK to close the dialog box.At this point, you have joined successfully, and the WebEx Meeting Center client for the testmeeting is successfully installed.4. Click on the File menu, and choose Leave Meeting.This will close the test meeting.3.Question(s):How do I configure my audio devices for WebEx meetings?How do I test my speakers and microphone in a WebEx meeting?Solution:If you choose the Call Using Computer option when connecting to your audio conference, you may testyour speaker and microphone before actually joining the audio conference.This option will use Voice Over IP (VoIP) instead of using phone audio.To configure your audio devices:1. In the meeting, go to the Audio or Communicate menu, then select Test Computer Audio.The 'Test Computer Audio' window appears.2. In the Speaker section, use the drop-down to select your audio playback device, then click theTest button and verify you are able to hear audio.Note: If no audio is heard, select a different device from the Speaker: drop-down menu,then click the Test button.3. In the Microphone section, speak into your microphone and verify you can see the bar moving.Note: If the bar isn't displaying any movement, select a different device from theMicrophone: drop-down menu, then test again.4. Click the OK button when finished.If the test is successful, click Call Using Computer to join the audio conference.GET HELP FAST:Please find the below link for your references.https://support.webex.com/MyAccountWeb/supporthome.do

Still got queries? Write to us at [email protected] and we will be happy to assist you withany clarification.For a quicker response, use your registered e-mail id to reach out to us. Don’t forget to mention yourRoll No.You can also call our Helpdesk at 1800-103-5941 (Toll free within India) and +91-80-42515887 (ForLearners from abroad). Our Helpdesk is operational between 8:00 AM and 8:00 PM IST.You can also reach the Cisco WebEx Helpdesk No.: 000 800 100 1693You can call this number for any technical issue you experience during the Webex Webinar session.