Urbanberry Brochure

About Us Urbanberry Recruitment Ltd is owned and ran by ourselves, Directors, Emma Gregory and Caroline Wakil. A partnership that began in 2011 whilst working for the same recruitment company, we had a tried and tested relationship for many years, working seamlessly to place the right people with the right company. A change in lifestyle for us both meant in 2017, Urbanberry Recruitment was launched with a desire to do recruitment our way. With a strong focus on both candidate and client satisfaction, our reputation in recruiting exceptional talent in an ethical, considerate and personable way ensured our immediate success as a small business. Our strengths lie within recruiting for the Travel Industry and the many sectors that overlap in to this fascinating industry. We’re extremely proud of our database of candidates, they range in experience and job history which is what makes them so diverse and transferrable. Whether they are looking for a new role in Travel or in alternative sectors where their skills would be desirable, we introduce our clients to the people we know will fill their business need.

Our Values This is what being a recruitment company means to us. These aren’t just words, you’ll see our values in every single conversation you have with us ethical passionate honest respectful

Why use Urbanberry? It’s tempting to try to recruit yourself, we understand that. But recruitment is a profession for a reason and by choosing our specialised recruitment service, you’ll find that our fee’s are insignificant compared to the long term gains from the right hire. With no faceless recruitment processes, you’ll know us inside out via phone and video chats, meetings and our social media pages. We believe in order for you to trust and work with a recruitment partner you need to know they are aligned with your values and we demonstrate ours constantly for all to see. Minimise your risk of employing the wrong person: By using us to help you source a new hire, you’re utilising our inside knowledge in to that person, their attributes, hard and soft skills, their previous employers and often, their real reasons for leaving other positions. Time saving: Market conditions dictate any recruitment campaign. Too few candidates and you’ll spend months trying to find “the one”. Too many candidates and you’ll be overwhelmed. It is extremely time consuming to even read applications without the additional time spent when unsuitable candidates constantly contact you.

Protected brand representation: No feedback on applications results in candidates feeling aggrieved and isn’t a good representation of your company. We will take that away from you, we sort, filter and select only the people who are right for your company. We handle feedback for those who aren’t successful in a diplomatic and tactful manner, making sure you are always seen in the best possible light, ensuring your reputation remains as it should. Cost saving for you in the long term: Our fee is based upon the work required to source, engage with and actively qualify candidates consistently at all stages of the application process. A job advert simply isn’t enough to attract the right people. Adverts are plentiful and there is no guarantee the right person will see yours. We run campaigns across a variety of media to help attract people as well as using our professional network for active headhunting and recommendations. We ensure those presented to you match your requirements, there is no benefit to us in providing you with numerous inadequate CV’s. Hiring the wrong person is costly from a training, induction and time investment perspective.

Why we’re different Recruitment is just about finding someone to fill a role… isn’t it? Whilst that can be done by almost any recruiter, the difference you’ll get by working with us is immeasurable. We believe in finding you a long term member of staff - Our generous rebate period shows the confidence we have in our ability to be able to fill your vacancy with the right person. When we say you’ll get a personal service, we mean it. You’ll only ever deal with us, the Directors of the company. We’re there to answer your call, your email, your recruitment needs when you need us to be. You’re working with industry experts, dedicated to recruitment and to finding you your next rising star. We’ll take the time to understand you: Your culture, your working environment, the team, the people, the vision for your company. We’ll come and visit you, learn about you and your business to enable us to not only provide valuable information for interested candidates but also to KNOW who’s going to be the right fit. A CV is a fantastic insight in to a candidates work history- but doesn’t predict their work future. We get to know our candidates on a personal level, understand their driving factors, career aspirations and ambitions. This information is shared with you openly and honestly so you can make the right hiring decisions.

Initial interviews: Each and every candidate we represent has been skill checked and telephone interviewed by us both initially on first contact and again when discussing suitability for a role based on the specific client requirements. We’ll also video interview or meet face to face if we feel it’s essential to the role and can include a video snapshot of the candidate when they are submitted to you. Expectations from candidates: We set high standards when it comes to the relationships with our candidates and expect regular communication and transparency as a minimum. Any deviation or failure to deliver on those points, we’d remove from an interview process in place if we felt it was necessary. Personalised overview of every submission to your role. We never register candidates and bulk send their CV to a number of clients. You’ll receive our analysis of the candidate when you are presented with their CV including our findings on their skill set, their experience, salary requirements, notice period and any supporting information we think you need to know. Recruitment is a person centred, relationship focused and confidential process. We deliver on all of these points and more. We celebrate the fact we are a different kind of recruitment agency who places no value on quantity of CV’s sent to our clients. Integrity is at the core of what we do and above all else, the quality of candidates and of service you’ll receive from us will speak for itself.

What others say Don’t just take our word for it “Emma and Caroline at Urbanberry are the perfect team and know our exact needs when it comes to recruiting new staff. We have worked with these ladies in their previous roles and when we heard they were setting up Urbanberry, we couldn’t wait to work with them again. We trust them implicitly to find the perfect candidate for us even if we have given the smallest brief on what we are looking for. They instinctively know who will fit in to our business as they understand our company ethos and leave no stone unturned in the search. We will continue working with Urbanberry for many years to come as we feel they are the best in their field.” “Super positive, friendly , personal service from Caroline and Emma , accurate and well suited options offered to meet my requirements , great communication by phone and email, really helped to achieve the best deal for me , thanks so much , I would recommend to anyone without a doubt and use again”

“I want to thank Emma and Caroline for being patient, persistent and extremely helpful in looking for the right fit job for me. I have never really enjoyed using recruitment agents as I found them too 'salesy'. They were far from this, they want you to do well and succeed and it really shows through their personal and professional service. I will definitely be contacting them again, if I need a new venture! Thank you again ladies!” \"Emma and Caroline really offer the personal touch and upon the first phone call I felt instantly at ease and like they really cared about helping me. Available after hours to suit me and at the weekends they were willing to take my calls and answer my questions and even went through interview prep with me on the day of the Royal Wedding to make sure I was prepared! After dealing with larger recruitment firms in the past it was so nice to work with Urbanberry as I felt valued and that they really wanted to help me - which they did as after only a couple of weeks I had found a new job”

our sectors Travel, events & mice With specialist knowledge of the entire Travel Industry and ex- tensive, niche experience in the Corporate Travel Market in particular, the candidates we register and place come from a huge cross section of industry experience Business Travel - Travel Management and Corporate Companies Leisure and Tour Operator Travel Film, Media and Production/Entertainment Travel Reservations, ticketing and fares Passport and Visa Business Development and Sales Account Management Finance Travel Technology – Online Support, Product Development and IT Administration, HR and other supporting services Product Learning and Development Event Co-ordinators, Event Managers and Group Travel Travel Industry Suppliers including Systems and Technology, Car Hire

Sales & Customer Support Working in Sales and Recruitment gives us an edge when it comes to finding new talent for these difficult to fill positions in many industries. Whilst a new industry or product can be learnt, the core motivators and soft skills that a candidate possesses are not easily changed. Understanding that delivering exceptional customer service is linked to higher sales, we believe in finding those candidates who are going to make your customers return again and again. Looking beyond facts and figures on a CV, we identify key motivators within our candidates which support their desire to work in either a customer service or sales focused environment.

Business Support With a wealth of candidates on our database and a growing network of contacts, we have access to some of the most motivated and competent Business Support staff to complement every organisation. PA’s/EA’s account IT & management Technology administrative finance & support back office Understanding that every role in your company deserves the same level of care and attention when it comes to recruiting, we know that Business Support staff are the backbone of any organisation. You need to know that the people in your business are of the right calibre to handle your requirements. We will headhunt when roles require a very specific skill set and ensure that only the people we’re confident you’ll want to see are put in front of you.

Our Service We understand that every company has di erent recruitment needs. We’re happy to tailor make your recruitment service options for you once we’ve found out what matters to you the most. You can rest assured you’ll receive the dedication and commitment to our jobs that we’re renowned for; whether you’re looking for someone to join your company at Entry or Director level. We love taking on new and di erent roles and thrive on being recognised for our service and placing a candidate with a company where they truly add to the value of that business. Recruitment is a life changing industry to work in and we make a genuine di erence in the lives of both our clients and our candidates. We look forward to working with you and being part of your hiring process!

www.urbanberry.co.uk [email protected]