Performance Highlights - Marketing Division

Marketing Division Performance Highlights 2019-2020 R&D CENTRE

Introduction The scal year 2019-2020 has ended on a dif cult note with the COVID-19 crisis gripping the world. However, IndianOil’s Marketing Division has ensured availability of fuel at all fuel stations, consumer pumps of institutional customers, kept kitchen res burning, and fuelled defence aircraft and air ambulances, etc. The global outlook at the dawn of the new year projected our country’s oil demand to rise at the fastest pace in the world to reach 5.05 million barrels per day in 2020 and reach 10 million barrels per day by 2030. However, in just a span of three months, all forecasts have become subject to revision. India has a large appetite for energy and we hope to regain lost ground at the earliest. Our low per capita consumption, far below the global average, presents us with a huge future potential. Amid the COVID-19 crisis, the oil and gas industry kept its promise and the nation leapfrogged from the BS-IV fuel emission standards to the ultra-clean BS-VI standards. The mammoth task was completed well before the deadline of April 1, 2020 with IndianOil leading the way. During the year, 1,400 fuel stations including 664 Kisan Seva Kendras and 271 CNG stations were commissioned - the highest in the industry. The opening of the fuel retailing sector will only give the Corporation more opportunities. The fth phase of the Dhruva program was rolled out, covering 12,000 fuel stations. The total network coverage under the Dhruva programme has now expanded to 23,000 outlets. The launch of Dhruva 2.0 tech platform will help focus on implementation and speeding up all pending activities. In a signi cant breakthrough, nearly 100% of IndianOil's retail network has been fully automated. When Prime Minister Narendra Modi handed over an LPG connection to Ayesha Shaikh in Aurangabad last September, the target of eight crore connections under the Pradhan Mantri Ujjwala Yojana was achieved seven months ahead of target. IndianOil played a pivotal role in the implementation of the scheme by releasing more than 3.75 crore connections. Riding on the success of the PMUY scheme, sales of LPG reached an all-time high of 12.3 MMT, a year-on-year growth of 6.6%. Indane is now selling around 27 lakh cylinders every day. The Corporation has always put the nation rst, and maintained uninterrupted supplies in the aftermath of Cyclone Fani, and monsoons in Karnataka, Goa and Maharashtra, including arranging supplies from alternate locations. Asia’s rst international pipeline, built by IndianOil, connecting Motihari (Bihar) and Amlekhgunj (Nepal) was inaugurated in September, 2019, ensuring easier supply of fuel to Nepal. To meet the requirement of world-class fuels for the Indian Navy, IndianOil launched High Flash HSD

Introduction and IMO 2020-compliant marine fuel and lubricants for the global shipping industry. Another innovation came in the form of special winter-grade diesel for the high-altitude regions of Ladakh, with a low pour point of -33 degree Celsius. Such measures highlight the Corporation’s adaptability in this ever-changing business landscape. 2020 is the Year of Digitalisation, and the Marketing Division is set to embrace processes and technologies that will boost our operational ef ciency, while helping optimise costs. IndianOil's Infrastructure: Added in 2019-20 Total 1,400 29,085 Fuel Stations 2 118 Terminals & Depots 524 12,450 LPG Distributorships 3 94 LPG Bottling Plants 76 lakhs (appx.) 13.11 crore LPG Customers (active) 26 407 SERVO Stockists 319 6,935 Consumer Pumps 4 119 AFS

LPG • The target of 8 crore connections under the PMUY was achieved seven months ahead of target in September 2019. IndianOil played a pivotal role in the implementation of the scheme by releasing more than 3.75 crore connections. Prime Minister Narendra Modi handing over the 8 crore PMUY LPG connection to Ayesha Ra que of Aurangabad. Also seen is the Governor of Maharashtra, Bhagat Singh Koshyari. • Sales of LPG reached an all-time high of 12.3 MMT, an year-on-year growth of 6.6%. Indane now sells approximately 27 lakh cylinders everyday. • During the scal, IndianOil issued 275 Letters of Intent (LOI) for appointment of LPG Distributors in addition to commissioning 524 new LPG distributorships. Our LPG distributorship network now stands at over 12,400. • Approximately 76 lakh new LPG customers were enrolled in the year, out of which approximately 41 lakh were under PMUY. • To address issues of affordability and encourage use, about 19 lakh domestic 5 Kg cylinders were sold to PMUY bene ciaries as compared to 1 lakh cylinders during the previous year. • More than 21,300 LPG Panchayats were conducted across the country to educate PMUY bene ciaries about the advantages and safe use of LPG. • In recognition of the success of PMUY, IndianOil signed an MoU with the National Petroleum Authority (NPA) of Ghana for providing assistance and technical expertise in the implementation of Ghana's National LPG Promotion Policy. Ghana sought assistance from India to promote increased usage of LPG for domestic, commercial and industrial sectors. • The rst consignment of Bulk LPG from Bangladesh to India was received in August 2019 at Bishalgarh BP in Tripura and import of LPG by road from Bangladesh is underway since then. • A pre-delivery check awareness campaign was undertaken across the country during November 2019. The campaign resulted in signi cant improvements in customer feedback on the checks being undertaken during re ll delivery.

LPG • Re ll booking facility through WhatsApp was launched, apart from booking and payment services through Paytm. A chatbot on the IndianOil website was launched to immediately address consumer queries. • A quick pay and feedback facility through SMS was also launched for customers. • More than 85% Indane Distributors have successfully migrated to the new platform of Secondary Distributor Management System (SDMS). • Three grassroots bottling plants were commissioned at Bhatinda, Tirunelveli and Banka, augmenting the bottling capacity in Punjab, Tamil Nadu and Bihar by 72 TMTPA respectively. For the rst time, the Corporation outsourced the operation & maintenance of these plants. • Brown eld expansion carried out at Madanpur Khadar bottling plant in increasing its capacity from 216 TMTPA to 288 TMTPA. The achievable capacity of Aligarh and Pondicherry bottling plants has been increased by 72 TMTPA and 22 TMTPA respectively. • Additional tankage project was completed at Varanasi (1,200 MT) with commissioning of 2 x 600 MT mounded storage. • Marketing of nano-additized LPG (Differentiated LPG) for commercial applications was launched in Pune and now being marketed in Belgaum, Hyderabad, Ajmer, Nabha, Ujjain, Erode, Vijayawada and New Delhi. Mr. Dharmendra Pradhan, Minister of Petroleum & Natural Gas, and Mr. Yogi Adityanath, Chief Minister, Uttar Pradesh, along with Mr. Sanjiv Singh, Chairman and Mr. Gurmeet Singh, Director (Marketing) during the inauguration of the Gorakhpur Bottling Plant.

Retail Sales • During the year, 1,400 retail outlets including 664 Kisan Seva Kendras and 271 CNG stations were commissioned - the highest in the industry. • e-Receipt facility was launched in February 2020 to reduce usage of paper at retail outlets. More than 59 lakh e-Receipts have been issued so far. • Co-branded credit cards with HDFC and Axis Bank were launched for customers in tier-II and tier-III cities. Salient features of the cards include a 5% cash back on purchase of fuel and groceries, and redemption of points for free fuel at IndianOil outlets. Mr. Vigyan Kumar, ED (Retail Sales), launching the co-branded credit cards. •IndianOil instituted its rst ever “IndianOil Awards For Excellence In Road Logistics 2019”, in association with the Times Network. This helped build stronger business relations with players in road logistics sector as well as recognise and honour the select unsung heroes in the sector, who have demonstrated exceptional performance, in addition to creating an even stronger brand presence as the market leader. • As per Government MOU on automation, 98.2% of nano retail outlets (having sales of >40 KLPM) now have the facility auto pushing of RSPs on real-time basis. • 24,860 automated retail outlets have real-time data transfer facilities and 26,442 VSATs have been provided in automated retail outlets to ensure smooth connectivity and data transfer. • Vapour Recovery System implemented at all retail outlets in NCT and all outlets in NCR with a monthly MS sale of 300 KL per month.

Retail Sales • An SMS-based sales promotional campaign was organised to promote HSD sales in collaboration with Tata Motors. Prizes included 45 Tata Ace Gold, 3 Tata Ultra, and 10,000 HSD vouchers worth `1,000/- each. • COCO Pongam, under Cochin DO, was adjudged Swachh RO (1st position) for the year 2018-19 by Ministry of Jal Shakti, Government of India. • The fth phase of the Dhruva program was rolled-out, covering 12,000 retail outlets. The total network coverage under the Dhruva programme has now expanded to 23,000 outlets. The launch of Dhruva 2.0 Tech Platform will help focus on implementation & speed up all pending activities. • 2,500 outlets were solarised during the scal. Total number of solarised outlets now stands at 16,673 (56.9% of retail network). • The country’s rst Compressed BioGas station was commissioned at Kolhapur. • The XTRAPOWER loyalty program won the Best Loyalty Program Award from Times Network, in the global awards for Retail Excellence.

Institutional Business • IMO 2020 compliant low sulphur marine fuel oil supplies, complying with ISO 8217:2017 standards, commenced from October 2019. This bunker fuel is compliant with speci cations of International Organization for Standardization. • NATO-standard High Flash HSD speci cally formulated for Indian Navy, was introduced at all major ports. This new fuel grade was launched in January 2020 and meets the marine fuel norms of emission standards globally. From left: Mr. SSV Ramakumar Director (R&D), Admiral GS Pabby, AVSM, VSM, Chief of Materials, Indian Navy, and Mr. SM Vaidya, Director (Re neries), during the launch of HFHSD for the Indian Navy in January 2020. • Marine fuel sales crossed an all-time high of 1.23 million metric tons, achieving a robust growth of 20%. • IndianOil entered into a long-term agreement for supplies of LDO, FO, LSHS, HSD, Bitumen to Vedanta Limited, Adani, Tata and Aditya Birla Groups with an annual estimated quantity of about 630 TMT. • Achieved over `19 crore sales of high premium Naphtha to Numaligarh Re nery, and BCPL, Leptaka. • IndianOil tied-up with Reliance Industries, Jamnagar, for sale of over 300 TMT of surplus reformate with upward revision of xed premium, thereby earning an additional `11 crore. • An additional `68 crore was earned through rail supplies of Petcoke from Paradip. • Over 300 consumer pumps were commissioned in 2019-20. • Crumb Rubber Modi ed Bitumen (CRMB-60) and Polybag Bitumen plants were commissioned at Digboi and Panipat respectively. • The first batch of VLSFO bunker fuel being exported to Lanka IOC from Koyali Refinery in November 2019. IndianOil was the first mover in domestically producing VLSFO grade complying with IMO 2020 MARPOL regulation.

Lubes • SERVO continued to be the unbeaten market leader in nished lubricants business and retained Superbrand status. • Two new generation fuel ef cient and long drain engine oils – SERVO Supermile 10W-30 and SERVO Supermile Plus 5W-30 – were developed to improve the Corporation’s market participation in the fast-growing personal mobility segment. Mr. Gurmeet Singh, Director (Marketing), launching SERVO Supermile in Amritsar. • IndianOil signed an agreement with Honda Motorcycle and Scooter India (HMSIL) for the rst time to supply co-branded SERVO Lubricants (SERVO Honda Josh & SERVO Honda ScootoNXT) for after-market business. • IndianOil secured rights for exclusive supply of Tata Motors Genuine Oils (TMGO) to all authorised dealers and workshops of Tata Motors commercial vehicles and spare part distributors for another two years (2021-2022). • IndianOil signed an MoU with Cummins Technologies for endorsement of ClearBlue (Diesel Exhaust Fluid) for use in all diesel vehicles with Cummins engines or other engines equipped with Cummins SCR technology. Senior of cials of IndianOil and Cummins during the agreement signing for collaboration on IOC ClearBlue in January 2020. • An agreement was signed with IFFCO e-Bazar for marketing of SERVO lubricants through their village mandis.

Lubes Agreement for supply of lubricants with IFFCO e-BAZAR was signed by Mr. Subimal Mondal, ED (Lubes), & Mr. DK Srivastava, CEO, IFFCO e-BAZAR Limited in June 2019. • The Indian Army approved SERVO Super Synth 5W-50 for Tank T-90 after continuous efforts lasting 15 years. The Indian Army HQ has placed an RFP to IndianOil for 120 KL for the year 2020-21 on single tender basis. • In line with IMO 2020 guidelines, IndianOil was the rst Indian company to launch Marpol compliant fuels. To facilitate the correct choice of lubricants by marine shipping companies in the new IMO 2020 regime, a ready reckoner - SERVO Marine brochure, was also released. • IndianOil became the rst Indian company to roll out a specialised lubricant for windmills by launching Windmill Gear Oils. • Indian Railways’ lube business of 18.7 TMT (65%) was secured through reverse auctioning despite stiff competition. • SERVO distribution network was strengthened through commissioning of 26 Stockists and 9 Consumer operated lube godowns during the year. • Approvals for 110 SERVO grades were obtained from eight reputed Auto OEMs including Maruti Suzuki, Mahindra, Hyundai, Honda, Tata, KIA, Force, VECV, and nine Industrial OEMs such as MTU Germany, Man Energy Solutions, Tata Hitachi Construction Machinery, BEML, Elecon Gears, Voith Hydro Pvt. Ltd., Walchandnagar Industries Ltd., etc. • SERVO exports to Nepal and Bangladesh have grown by 25% (highest-ever export sales) and 4% respectively. • India’s rst state-of-the-art, fully automated diesel exhaust uid plant at Manesar was commissioned in September 2019, in a record time of 4 months surpassing all major challenges. • The Lubes Department also achieved highest ever capex utilisation of `331 crore against the target of `176 crore (188%) during 2019-20. • IndianOil was awarded the Best Vendor in Common Material Management category for the year 2018-19 by BHEL, Hyderabad.

Aviation • IndianOil Aviation maintained its leadership with a market share of 63.8% among PSUs and 60.8% in the industry. A growth of 3.8% was registered as against industry growth of 2.7%. This was achieved despite closure of Jet Airways with whom IndianOil Aviation had almost 85% business share. • Four AFSs were set-up in Naharlagun, Pantnagar, Ludhiana and Agatti. IndianOil also took over the Suratgarh AFS and is presently operating 119 AFSs in the country. • IndianOil Aviation took all precautions during the COVID-19 crisis to maintain ATF supplies for rescue ights to Wuhan and Rome, defence forces, cargo aircraft, air ambulances, etc. • Uninterrupted fuel supply was ensured to Indian Air Force relief teams during natural calamities including Cyclone Fani in Orissa and Vayu in Gujarat, as well as the monsoons in Maharashtra. • The IndianOil Aviation team has successfully retained 90% share of Indian Air Force’s business and renewed the contract for fuel supplies for three years with effect from July 2019. • For the rst time in Indian aviation, IndianOil partnered with SAP and GoAir for e-fueling pilot project, facilitating paperless transactions from cockpit to invoicing. • After its success with IAF, Online Jetfuel Accounting System (OJAS) was also launched for Indian Coast guard, eliminating the entire paper trail from delivery accounting, invoicing to payment realisation. • During the IATA Aviation Fuel Forum in New Orleans USA, IndianOil was felicitated for 25 years of strategic partnership with IATA. • The 25th edition of the IndianOil International Aviation Conference was conducted at Udaipur. The conference was attended by around 100 delegates including more than 40 foreign delegates.

Operations and Supplies • All locations and ROs were upgraded for BS-VI grade auto fuels well ahead of the implementation target of April 1, 2020. • Asia’s rst international pipeline connecting Motihari (Bihar) and Amlekhgunj (Nepal), was inaugurated in September 2019. • For the rst time ever, ethanol-blended MS was pumped in cross-country pipelines, resulting in expected savings of approximately `250 crore per annum. • Maintained uninterrupted supply in the aftermath of Cyclone Fani in & around Bhubaneshwar and Puri. Operations were revived within 24 hours after the cyclone, including arranging supplies from alternate locations. • Average performance in 85 Smart Terminals increased from 96% last year to 98% in the current scal. • From August 2019, High Flash HSD was bunkered at all ports to meet the requirements of Indian Navy. • Koyali – Ahmedabad ATF Pipeline was converted to a multi-product pipeline. This will generate additional 70 TMT slack in Koyali-Sanganer Pipeline per month and enable pumping of additional product, which was otherwise moved by rail from Koyali. It is expected to generate recurring savings of `55 crore per annum. • A special winter-grade diesel for the high-altitude regions of Ladakh was launched in November 2019. The special winter-grade diesel, with a low pour point of -33 degree Celsius, does not lose its uidity function even in extreme winter conditions. • Tank truck e-locking facility, which enables split load delivery, rolled out to more than 5,500 tank trucks. • IndianOil bagged the Express Supply Chain and Logistics Award for best-in-class Supply Chain in the POL sector. • IndianOil also won the Express Supply Chain and Logistics Award for the Most Humanitarian Supply Chain in POL Sector in recognition of its efforts for maintaining supplies during Cyclone Fani, oods in Kerala and the rescue supplies provided to Indonesia in the aftermath of a tsunami through the National Disaster Response Force.

Engineering & Projects • Doimukh Depot was razed, rebuilt and recommissioned at a cost of `247 crore within the scheduled timeline of 36 months. Total storage capacity at the depot now stands at 21,298 KL with an eight-bay TLF shed. • The grassroots terminal at Una was commissioned at a cost of `356 crore with a total storage capacity of 87,300 KL and a 16-bay TLF shed. • Modernisation works for Lube Blending Plant at Kolkata (Paharpur) completed at cost of `153 crore, enhancing the total throughput to 1,00,000 litres per annum. • Compressed BioGas (CBG) retailing facilities were provided at ve fuel stations under Salem DO, Tamil Nadu State Of ce. • Capex of `3,774 crore was achieved against a target of `3,451 crore. This is the highest ever CAPEX achieved by the Engineering & Projects group in a single scal.

Engineering & Projects • Initiatives under the IndianOil Start-Up Scheme: » Orders have been placed for 50 novel bio-toilets at a cost of `8 crore. » Orders have been placed to manufacture 30 indigenous smart dispensing units at a cost of `7 crore. The bio-toilet developed under the IndianOil Start-Up Scheme. HSE • A 27% reduction in accidents was recorded as compared to 2018-19, while road accidents dropped by 17% over the same period. • Zero-incidents were recorded in the Aviation Department. • Nine state of ces reported zero-incidents, viz. PSO, UPSO-I, UPSO-II, OSO, WBSO, IO-AOD, GSO, KASO & KeSO. • Eye & health check-ups were conducted for 19,762 tank truck drivers across the country. • Retail outlet safety & safe tank truck decantation campaign conducted across 15,371 fuel stations, during which nearly 16,500 Dealers & over 49,500 customers were trained. In addition, 2,852 mock drills were also conducted. • Training & awareness programs on LPG godown safety measures & pre-delivery checks were conducted covering Field Of cers, around 500 Distributors and 2,400 delivery men/godown staff. • An electrical safety campaign was conducted at all locations with the theme: Get Rid of Electric Loose Wires.

Quality Control • QC Department played a pivotal role in the transition to BS-VI fuel emission standards much ahead of the target date. Collectively, over 75,000 MS/HSD samples were tested at depots/terminals and fuel stations during this upgradation process. Marketing Division labs were equipped with state-of-the-art robotic equipment to test large number of samples and these labs worked 24X7. • Marketing Division laboratories also played a signi cant role in the implementation of the IMO-2020 marine bunker standard fuel and the new generation HFHSD, meeting the stringent quality requirements of the Indian Navy and exceeding NATO speci cations (MIL-DTL 16884M). • Mr. Gurmeet Singh, Director (Marketing), released the fourth edition of the Industry Quality Control Manual, 2019 (IQCM-2019) for non-aviation products in the presence of Dr. SK Mazumdar, Executive Director (Quality Control). • The Central Lab at Sewree, Mumbai, inaugurated in May 2019, was declared the rst Smart Lab of the Marketing Division. The lab has also obtained NABL accreditation under ISO/IEC 17025: 2017 for calibration of glass capillary kinematic viscometers besides hydrometer and thermometers. • Twenty-three designated marketing laboratories participated in the prestigious ASTM-USA Pro ciency Test Programs. The performance of these labs was rated as Excellent on stringent scales of precision and accuracy. These labs are now among 300 labs across the world to achieve this feat. • During the visit of the President of the USA, the Quality Assurance Specialist, DLA Energy South-West Paci c, carried out a comprehensive audit of the Delhi Terminal Lab followed by testing of ATF samples from US Air Force trucks and IndianOil refuellers. His feedback was recorded thus: \"Extend my thanks and gratitude to IndianOil Bijwasan Laboratory. Your excellent facilities, personnel knowledge, hospitality and dedication to excellence is much appreciated in support of President Trump’s visit to Delhi. Not only does IndianOil provide Quality Fuel but also Quality Staff. On behalf of DLA Energy, Southwest Paci c I give many thanks for your support.”

Quality Control • World Quality Day (November 14) and World Quality Week 2019 (November 11-17) was celebrated across locations with the theme “Implementation of New Generation Fuels through Strict Quality Control”. Quality clinics, workshop, seminars, quizzes, training and awareness programs were organised at laboratories and regional of ces. In addition to the awareness drives for depot/terminal and AFS employees, retail and institutional customers were also provided with training and hands-on quality tips. • During the year, more than two lakh fuel samples were tested by Marketing Division QC Labs. Further, to ensure product quality at retail outlets and Kisan Seva Kendra, 45,500 MS/HSD samples were tested by mobile laboratories. • Under the Prime Minister’s UDAN Scheme for improving regional air connectivity, DGCA approval has been obtained by the QC Department for new civil aviation fuel stations at Pantnagar, Suratgarh, Ludhiana, Barapani, Naharlagun and Agatti (in the UT of Lakshadweep).

Information Systems • e-CLMS (e-Contract Labour Management System) was developed & launched in February 2020 driven by the objective of One IndianOil-One HR. The system provides access to contractors to maintain the data of their workers and provides the facility to generate their wage register. • Developed and rolled out Enterprise Content Management System (ECMS) in April 2019 to help achieve a paperless of ce across the organisation. The system hosts modules like collaboration, document management system (DMS), le & note sheet e-approval & business work ow automation. • Developed Bill Tracking System Dashboard which enables the Ministry of Finance to view the latest status of bills submitted by vendors along with vendor/bill-wise details. • Developed ITCP (Insider Trading Code Portal) for the Secretarial Department. The portal aims at maintaining a digital database of designated employees & their disclosures along with adequate internal controls & checks in compliance with the amended SEBI (Prevention of Insider Trading) Regulations, 2015. • Developed Integrated Retail Automation System (IRAS) and e-Receipt system for Retail Sales group. The IRAS is a digital platform for real-time data transfer from all automated retail outlets, auto price push, and remote SAT & auto complaint tracking system. • Developed & implemented e-Receipt for customers buying MS/HSD from ROs. • Developed IDPCS software for Pricing and Retail Sales teams to have control over disseminating product price information to all stakeholders using various modes of communication through a single source. • Software developed for CSC interface of PMUY system & OMC interoperability in addition to development of PMUY system for BPL families. All these systems helped LPG business function achieve the Govt. target on time. • Developed ICPAS (Integrated Consumer Pumps Automation System) for Institutional Business group, a portal for capturing real-time data from automated consumer pumps. Customers can view offtake and obtain data on real-time basis. • Developed Time Of ce Attendance Management System (TOAMS) for capturing employee attendance on real-time basis. TOAMS has been implemented at 500+ locations across the Marketing Division. • Developed probationary of cer on-boarding tool which included assignment of roles, evaluation in the form of quizzes and reviews, and fortnightly review format.

Finance • A refund of `606 crore from the Income Tax Department and `60 crore from Excise/Service Tax Department was obtained. This was achieved by capping eet incentive, which also resulted in savings of `57 crore. • Sales tax disputes of `1,784 crore & Excise/Service tax disputes of `82 crore were settled. • Contingent liability was reduced through favourable orders to `519 crore. • With centralisation of payments for all Marketing Division locations at Marketing Division Head Of ce, a saving of `20 crore was achieved. Pricing • Additional annual revenue of `2,334 crore generated through various revenue earning initiatives. • Crossed a landmark of 1,000 days of uninterrupted and awless daily price revisions of Petrol and Diesel. • In line with the request from Ministry of Civil Aviation, price revision frequency of ATF for domestic sector was changed from monthly to fortnightly. • Competitive pricing mechanism developed for Marine Fuel Oil.

Sustainable Development • Three locations, Sankari Terminal, Ahmedabad Terminal and Ennore Bottling Plant, received GreenCo certi cation after assessment by CII. Under the certi cation, industrial units are rated based on their overall green initiatives including aspects of energy ef ciency, water ef ciency, waste management, use of renewable energy, etc. The Sankari Terminal received the Platinum rating, the highest rating under GreenCo certi cation Ahmedabad Terminal received the Gold rating and Ennore Bottling Plant received Silver. • Five thousand trees were planted by locations across the country on World Environment Day. • Solar capacity of 1.8 MW was added across locations during the scal, taking the total solar capacity in the division to over 30 MW. • Additional 2.6 lakh square metres were added under rainwater harvesting and 54 locations reported water neutrality during the year. • Organic waste processing capacity doubled from 6,000 kgs to 12,000 kgs and bio-methanation capability has increased from 7,500 m3 to 15,000 m3.

Human Resources • The long-term settlement with Workmen Collectives was signed in October 2019 for a 10-year period with consensus on multi-skilling. • Online biometric attendance system (TOAMS) on real-time basis commissioned, including its link to Payroll at all locations. • Self Booking Tool launched in the Marketing Division for booking travel tickets. • Leaners Premier League (LPL) was launched during lockdown period following the COVID-19 pandemic, to encourage learning on Swadhaya & 31,000+ modules completed on cumulative basis. • First Virtual Instructor-Led Training (VILT) studio was launched, covering 2,675 participants during the scal, leading to an anticipated saving of `1.87 crore. • App-based LMS Sampark was launched to provide training to retail channel partners. Attendants getting briefed about the LMS Sampark App. • Gyan Jyot 2.0 - an initiative aimed at Learning for All conducted for 12,380 employees with a two-day functional and developmental training. • 96 COCOs registered 49% growth in lube sales in the period April – Feb 2020, after training provided by the Retail Academy. • CSR projects worth `226 crore, the highest amongst all divisions, were executed during the scal. These include projects like PMUY, Swachh Iconic Places (Katra & Gaya), construction of the rst aid facilitation centre & redevelopment of Sangam ghat at Kedarnath Dham, human milk bank, Miyawaki forests and Anganwadi centre development. A human milk bank in Dharmapuri, Tamil Nadu. • CSR Project Nai Disha was conferred the PSE CSR Excellence Award by the Indian Chamber of Commerce. The project includes provision of dual desks & benches manufactured by Chanchalguda Jail (Hyderabad) inmates for distribution to Government schools in Rangareddy district in Telangana. • Shri Mata Vaishno Devi Shrine, Katra was awarded the Best Swachh Iconic Place, instituted by Ministry of Drinking Water & Sanitation. • Project Bandicoot in Tamil Nadu adjudged the Best CSR Project under innovative project category by Institute of Public Enterprises, Hyderabad.

Hindi Implementation

Corporate Communications and Branding • Year-long activities and initiatives were aimed at offering seamless, synergistic and gainful communications to all stakeholders, internal and external. • Coordinated the event showcasing handing over of 8th crore PMUY connection by the Prime Minister in September 2019, and foundation stone laying ceremony of Gorakhpur bottling plant and Compressed Bio-Diesel plant by Mr. Dharmendra Pradhan, Minister of Petroleum & Natural Gas and Steel and Mr. Yogi Adityanath, Chief Minister of Uttar Pradesh. • A full- edged media campaign, on-ground and digital has been initiated to assure public on the availability of fuel and Indane supply during the on-going COVID-19 pandemic. • A 360-degree campaign assuring uninterrupted supply of fuels in Odisha in the aftermath of Cyclone Fani; and in Maharashtra, Karnataka and Goa during the monsoons. • A special media campaign, Har Ek Kaam Desh Ke Naam, initiated to highlight IndianOil’s contribution in nation building. The campaign included interactions of Chairman with the media in Udaipur and Mumbai. A slew of media interactions were held in Patna, Mumbai, Lucknow, Guwahati, Kochi, Chennai, Coimbatore, and Agra. • Across regions, over 50 press interactions, 100 press releases and media visits to 30 IndianOil locations were organised as part of goodwill building measures with the media fraternity. • Maiden press conference involving IndianOil sports stars highlighting the Corporation’s efforts to promote sports in the country. Two such conferences were organised in Mumbai and Kolkata with participation from Ajinkya Rahane, Dronavalli Harika, Aditya Mehta, Laxman Rawat and Dhvaj Haria. • The department produced multiple AVs including the award-winning lyrical corporate lm, lms on Vidushi, Project Bandicoot and other CSR projects, safety brie ng lms, lm highlighting IndianOil’s association with the Indian Navy, in addition to TVCs on LPG safety and sustained use. • A pan-India campaign on BS-VI compliant fuels was undertaken through hoardings at fuel stations across the country and social media. • The second season of IndianOil’s biggest ever employee engagement activity, Chef de Cuisine was held in four locations. The culinary event boosted inter-divisional synergy and strengthened the bond between the Corporation and the employees’ families. • The 25th IndianOil International Aviation Conference was organised in Udaipur and a lm for the occasion was created. • A special collector’s edition of IndianOil News was unveiled to commemorate the 60th year of IndianOil and roll-out of BS-VI compliant autofuels.

Corporate Communications and Branding • CC Departments across the Division bagged a rich haul of 28 awards in multiple categories at the 10th Public Relations Council of India (PRCI) Excellence Awards held in February 2020. The Corporation was also adjudged as Champion of Champions. The team also bagged 5 awards at PRSI National Awards 2019. • The IndianOil Logistics awards were conceived and organised in collaboration with Times Group, giving a major llip to the brand and support to retail vertical for their highway transporters business. • IndianOil WNC Navy Half Marathon saw the participation of more than 15,000 runners. This had a major impact on the IndianOil brand and its association with the Indian Navy. • A Cricket Carnival campaign during the ICC World Cup, Customers’ Day Campaign and Cashback Campaign from December 2019-March 2020 were held to push retail sales. • Digital lms developed on the occasion of Diwali & Holi garnered 20 million and 43 million views respectively. The Diwali lm, Besan Ke Laddu, broke into the Top 10 YouTube Ads leader board for November 2019. • IndianOil was the presenting sponsor of the maiden Khelo India University Games, promoted by the Indian Government. • IndianOil co-branded stations were unveiled at Bata Chowk and Panchsheel (Delhi Metro) and Hazratganj (Lucknow Metro) stations.