Virgin NYC Employee Handbook

INAPPROPRIATE CONDUCT ♥ Misusing information, my position, or opportunities I understand and agree that a presented to me in the course of my employment to improperly single breach of the rules listed in gain an advantage for myself or for someone else to cause Category One, or repeated detriment to or to compete with Virgin Hotels. violation of one or more rules in ♥ Using Virgin Hotels’ name or any Category Two, is considered individual associated with Virgin Hotels to further any personal or misconduct, which may be other business transaction. grounds for my dismissal and ♥ Discourtesy to a guest. termination. Any dismissal/ ♥ Dishonesty. termination based on such ♥ Theft, unauthorized possession (including items found in my violation(s) shall be deemed a locker), or use of Virgin Hotels’ guest or other teammate’s “termination with cause” for all property, including failure to report/turn-in lost and found purposes of my employment. These items. rules of engagement (within each ♥ Failure to submit cash tips received to the tip pool of my category) are not listed in order of outlet. importance. I also understand that ♥ Falsification, careless or lack of completion of records, including all forms of misconduct cannot but not limited to food and beverage checks, vouchers or be anticipated in any handbook, so expense reports, work schedules, that I may be disciplined for other actions not specifically listed below: CATEGORY ONE BOOK OF LOVE: CODE OF CONDUCT ♥ Giving preference to personal interests, or to the interests of any associate or other person, where doing so would be in conflict with the interests of Virgin Hotels. My personal dealings are to be kept separate from dealings as a teammate of Virgin Hotels. 1

BOOK OF LOVE: CODE OF CONDUCT time sheets, electronic time and ♥♥ Behavior, which creates an attendance system, or any other intimidating, hostile, offensive, or hotel or employment record. inappropriate work environment. ♥♥ Altering or forging a guest check ♥♥ Violation of the Virgin Hotels’ or credit voucher or adding Alcohol and Drug Policy (which an unauthorized tip to a guest is described in Section 11 below). check. ♥♥ Violation of Virgin Hotels’ Code ♥♥ Failure to maintain a satisfactory of Business Conduct and Ethics. accounting and control of cash banks, and making personal use ♥♥ Discrimination against a guest of funds from cash banks for or fellow teammate because of any reasons. Careless handling, their protected group status. or loss of Hotel equipment including: cell phones, keys, or ♥♥ Inappropriate verbal or physical cash. behavior or display of affection with another teammate or guest. ♥♥ Failure to secure guest’s credit card information and/or failure ♥♥ Willful damage or destruction of to follow established SOPs in Virgin Hotels, guest, or teammate compliance with Payment Card property. Industry security standards and Virgin Hotels standards. ♥♥ Fighting, use of threatening, obscene or abusive language, ♥♥ Commenting on gratuities or harassment of guests or other teammates through verbal or given or withheld, or soliciting physical conduct. or collecting unauthorized ♥♥ Possession of weapons or explosives on hotel property. gratuities, gifts or commissions ♥♥ Immoral, indecent or illegal from guests or suppliers conduct, soliciting persons for such purposes, or aiding and/or (including transportation abetting in such acts. providers). 2

♥♥ Making false or injurious claims or to another teammate, the hotel, statements (including publishing a guest, or myself. or distributing) concerning Virgin Hotels, the hotel, or any of ♥♥ Hindering, misleading, or failing its guests or teammates. to participate in an internal Virgin Hotels investigation, or soliciting ♥♥ Refusal or failure to perform a guest or resident as a witness assigned work or follow a in such an investigation, or any supervisor’s instructions, or breach of confidentiality during any act of insubordination. If I such an investigation. feel that an instruction from my supervisor is unfair or unjust, I ♥♥ Providing confidential should first perform the task and then later discuss my concerns information and/or access with my supervisor and/or follow the problem solving procedure and/or removal of any Virgin under the People Patch Up Process. Hotels records or proprietary ♥♥ Sleeping on the job. information to unauthorized ♥♥ Unauthorized or improper use persons. of Virgin Hotels material, time, equipment or property including ♥♥ Engaging in intrusive behavior but not limited to Virgin Hotels with guests or residents such as telephones, e-mail, fax, internet, soliciting autographs, photos, copy, or postage machines or tickets or any other requests not Virgin Hotels letterhead. ordinarily associated with the requirements of my job. ♥♥ Causing injury to another teammate, guest, or resident, or ♥♥ Unauthorized presence on Virgin BOOK OF LOVE: CODE OF CONDUCT any act of excessive carelessness Hotels premises or in guest or negligence, which results in a areas including for the purpose potential or real loss or damage of social contact with a guest or other teammate. ♥♥ Making unauthorized public statements on behalf of Virgin Hotels, its hotels or partners. 3

BOOK OF LOVE: CODE OF CONDUCT Only the General Manager or ♥♥ Failure to cooperate with the designated Virgin Hotels reasonable requests to work spokesperson may give overtime when it is required to information to the news media or handle Virgin Hotels business. anyone outside the organization at any time. ♥♥ Leaving my department or work area without authorization. ♥♥ Failure to report for my scheduled shift for three consecutive days ♥♥ Failure to report a Workers (No Call, No Show) or “walking Compensation accident. off the job” during my scheduled shift, except as protected by law. ♥♥ Failure to adhere to all Worker’s CATEGORY TWO Compensation procedures, ♥♥ Frequent absences or tardiness rules and regulations, (explained in more detail below), or abuse of the sick pay policy. including attending scheduled Failure to properly notify my supervisor of my absence or appointments with my doctor(s) misrepresenting myself as ill or injured in order not to report for and/or therapist(s). my scheduled shift(s). ♥♥ Failure to follow Virgin Hotels’ ♥♥ Noncompliance with core Uniform or Grooming Standards. standards, or failure or inability to perform work or job assignment ♥♥ Failure to follow Virgin Hotels’ satisfactorily. Job Safety Policy. ♥♥ Switching work schedules, failing ♥♥ Failure to comply with rules to work on a scheduled shift, or regarding designated smoking arranging my own replacement areas for cigarettes, e-cigarettes without permission from my and cigars, including smoking in supervisor. any guest room or guest area, or within X feet of the entrance to the building. ♥♥ Entering the hotel other than through the teammate entrance. 4

♥♥ Being on property when not It is important to understand that if I scheduled, unless authorization receive a warning, it is an opportunity has been received in advance for me to improve my performance. from the General Manager. If I have a concern about a warning that I have received, I may follow the ♥♥ Unauthorized presence in guest/ problem solving process using the resident area or use of guest People Patch Up Process. All written facilities. warnings are documented, signed by me, and become part of my permanent ♥♥ Violation of the No Solicitation file in the People Department. Policy (see below). I understand that during my initial ♥♥ Gambling on Virgin Hotels ninety (90) day probationary period, property. my employment remains “at-will” and I may be terminated without warning ♥♥ Working overtime without my or notice. supervisor’s prior approval. BOOK OF LOVE: CODE OF CONDUCT ♥♥ Failureofnon-exemptteammates to accurately record hours worked. Hours recorded should identify when you begin your shift, at the beginning and end of all meal periods, and when you stop working at the end of your shift. If you are a non-exempt teammate, your pay is based on hours worked. Therefore, you should never punch in until you are ready to work and you should not perform any duties for Virgin Hotels if you are not clocked in. Teammates may not work off the clock or encourage other teammates to do so. 5