Complaint Procedure for Violations of Policies Against Harassment or Violence.(Trailborn)

FCOORMVPLIOALINATTIPORNOSCOEFDURE THE POLICIES AGAINST HARASSMENT 0R VIOLENCE If I believe that I am a victim of, or I have witnessed or believe I have witnessed harassment, violence, sexual assault, and/or retaliation or have knowledge of harassment, discrimination, violence, sexual assault, and/or retaliation, I must immediately report such actions in accordance with the following procedures. All complaints will be promptly investigated by impartial and qualified personnel, and maximum possible confidentiality will be maintained. 1. I should report the harassment, violence and/or retaliation immediately to a representative of the Department of People & Culture. 2. If I feel that I am in a potentially dangerous situation, Complaint Procedure for Violations of the Policies Against Harassment or Violence 1

2 Complaint Procedure for Violations of the Policies Against Harassment or Violence I should stop working, immediately appropriate procedural protections. leave the area of perceived danger, 5. Trailborn will not tolerate any and notify a representative of the Department of People & Culture or retaliation against any person who Security. registers a good-faith complaint of 3. Managers and supervisors are harassment, sexual assault, violence, required to immediately report or other inappropriate conduct, or complaints of misconduct to a supports a coworker’s complaint or representative of the Department of participates in an investigation. People & Culture. Failure to report 6. If misconduct is found after claims of harassment hampers investigation, Trailborn will take Trailborn’s ability to take necessary appropriate corrective action to steps to remedy such situations. ensure that the improper conduct 4. I may be asked to provide a written ceases,whichmayincludedisciplining summary of the inappropriate or discharging any individual who is conduct I reported. Trailborn has believed to have violated Trailborn’s a legal obligation to investigate protective policies. all claims of illegal conduct and, 7. Trailborn will provide a timely accordingly, cannot honor requests response upon completion of the that complaints be kept entirely investigation. confidential. However, Trailborn 8. Trailborn also recognizes the serious will conduct its investigation in as impact a false accusation can have confidential manner as possible, and expect me and every teammate consistent with a full and fair to act responsibly. Disciplinary action investigation that provides all parties up to and including termination may be taken against anyone who

knowingly makes a false, meritless, or malicious claim of harassment, violence and/or retaliation, or who makes a knowingly false statement during an investigation. 9. Teammates who report sexual harassment or assault by a guest may be offered temporary work assignments for the duration of the offending guest’s stay. Trailborn will provide its teammates with the opportunity to file any appropriate police reports or to testify as a witness in legal proceedings arising from harassment or sexual assault. 10. I am required to complete training related to sexual and other forms of harassment and I am expected to respond immediately to any such reports in accordance with all of Trailborn’s policies and procedures.   Complaint Procedure for Violations of the Policies Against Harassment or Violence 3