9HAIRDRESSING_q1_Module2_Client Preparation

9 Hairdressing 1 Quarter 1 – Module 2: Client Preparation

Important Notes: Please use this module with care. Avoid writing unnecessary marks in any part of the module. Please write all your answers in your notebook or cattleya filler. Kindly bring your notebook to the school every Friday afternoon. Thank you. EDITH L. RIVERA 09224702619 Mahahalagang Paalala: Maging maingat sa paggamit ng modyul na ito. Iwasan at huwag sulatan o lagyan ng anumang marka ang kahit anong parte ng modyul na ito. Pakisulat ang iyong mga sagot sa bawat aktibidad o pagsususlit sa iyong kwaderno o sa cattleya filler. Pakidala ang iyong mga kwaderno o cattleya filler sa eskuwelahan tuwing Biyernes ng hapon. Maraming Salamat po. EDITH L. RIVERA 09224702619

Hairdressing 1 – Grade 9 Alternative Delivery Mode Quarter 1 – Module 2: Client Preparation First Edition, 2020 Republic Act 8293, section 176 states that: No copyright shall subsist in any work of the Government of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for exploitation of such work for profit. Such agency or office may, among other things, impose as a condition the payment of royalties. Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in this module are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. The publisher and authors do not represent nor claim ownership over them. Published by the Department of Education Secretary: Leonor Magtolis Briones Undersecretary: Diosdado M. San Antonio Development Team of the Module Writer: Edith L. Rivera Editor: Janice C. Ibañez Reviewer: Teresita C. Isip Illustrator: Firstname MI. Lastname Layout Artist: Ody V. Lavarias Cover Design: Emmanuel S. Gimena Jr. Management Team: Schools Division Superintendent : Romeo M. Alip, PhD, CESO V Asst. Schools Division Superintendent : Rolando M. Fronda, EdD, CESE Chief Education Supervisor, CID : Milagros M. Peñaflor, PhD Education Program Supervisor, LRMDS : Edgar E. Garcia, MITE Education Program Supervisor, AP/ADM : Romeo M. Layug Education Program Supervisor, Learning Area: Firstname MI. Lastname District Supervisor, Assigned Subject : Firstname MI. Lastname District LRMDS Coordinator, Assigned Subject: Firstname MI. Lastname School LRMDS Coordinator, Assigned Subject: Firstname MI. Lastname School Principal, Assigned Subject : Firstname MI. Lastname Lead Layout Artist, Assigned Subject : Firstname MI. Lastname Lead Illustrator, Assigned Subject : Firstname MI. Lastname Lead Evaluator, Assigned Subject : Firstname MI. Lastname Printed in the Philippines by Department of Education – Schools Division of Bataan Office Address: Provincial Capitol Compound, Balanga City, Bataan Telefax: (047) 237-2102 E-mail Address: bataan@deped.gov.ph

Introductory Message For the facilitator: Welcome to the Hairdressing 1 – Grade 9 Alternative Delivery Mode (ADM) Module on Preparing Client in Hairdressing! This module was collaboratively designed, developed and reviewed by educators both from public and private institutions to assist you, the teacher or facilitator in helping the learners meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and economic constraints in schooling. This learning resource hopes to engage the learners into guided and independent learning activities at their own pace and time. Furthermore, this also aims to help learners acquire the needed 21st century skills while taking into consideration their needs and circumstances. In addition to the material in the main text, you will also see this box in the body of the module: Notes to the Teacher This contains helpful tips or strategies that will help you in guiding the learners. As a facilitator you are expected to orient the learners on how to use this module. You also need to keep track of the learners' progress while allowing them to manage their own learning. Furthermore, you are expected to encourage and assist the learners as they do the tasks included in the module. ii

For the learner: Welcome to the Hairdressing 1 – Grade 9 Alternative Delivery Mode (ADM) Module on Preparing Client in Hairdressing! The client or the customer is one of the most important factors in gaining the popularity of a business establishment. Their salon experience can affect the feedback that will build up the establishment’s name. Thus, learning the building blocks of client preparation is crucial in molding you as a great hairdresser in the future. This module was designed to provide you with applicable and meaningful opportunities for guided and independent learning at your own pace and time. You will be enabled to process the contents of the learning resource while being an active learner. This module has the following parts and corresponding icons: What I Need to Know This will give you an idea of the skills or What I Know competencies you are expected to learn in the module. What’s In What’s New This part includes an activity that aims to What is It check what you already know about the What’s More lesson to take. If you get all the answers correct (100%), you may decide to skip this What I Have Learned module. What I Can Do This is a brief drill or review to help you link the current lesson with the previous one. In this portion, the new lesson will be introduced to you in various ways such as a story, a song, a poem, a problem opener, an activity or a situation. This section provides a brief discussion of the lesson. This aims to help you discover and understand new concepts and skills. This comprises activities for independent practice to solidify your understanding and skills of the topic. You may check the answers to the exercises using the Answer Key at the end of the module. This includes questions or blank sentence/paragraph to be filled in to process what you learned from the lesson. This section provides an activity which will help you transfer your new knowledge or skill into real life situations or concerns. iii

Assessment This is a task which aims to evaluate your Additional Activities level of mastery in achieving the learning Answer Key competency. In this portion, another activity will be given to you to enrich your knowledge or skill of the lesson learned. This also tends retention of learned concepts. This contains answers to all activities in the module. At the end of this module you will also find: References This is a list of all sources used in developing this module. The following are some reminders in using this module: 1. Use the module with care. Do not put unnecessary mark/s on any part of the module. Use a separate sheet of paper in answering the exercises. 2. Don’t forget to answer What I Know before moving on to the other activities included in the module. 3. Read the instruction carefully before doing each task. 4. Observe honesty and integrity in doing the tasks and checking your answers. 5. Finish the task at hand before proceeding to the next. 6. Return this module to your teacher/facilitator once you are through with it. If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult your teacher or facilitator. Always bear in mind that you are not alone. We hope that through this material, you will experience meaningful learning and gain deep understanding of the relevant competencies. You can do it! iv

What I Need to Know This module is designed and written to guide you in giving your clients the salon experience that will satisfy their needs while also keeping them safe and worry free. At the end of the module you should be able to: 1. Assist client in accordance with salon procedure. 2. Provide appropriate clothing according to the desired type of service, and size and built of the client. 3. Advice client to remove all jewelry and accessory. 1

What I Know Answer the following multiple-choice questions to gauge your prior understanding in Client preparation. Write the letter on your separate sheet of paper. 1. It is used to protect the face from water, hair, and hair products/chemical treatments. a. Apron c. Gown b. Cape d. Velcro Headband 2. Someone or an organization that pays a professional worker to purchase services. a. Client c. Employer b. Employee d. Hairdresser 3. This plays a great role in getting your clients’ approval. a. Cleanliness c. Customer Service b. Ventilation d. Free snacks and drinks 4. The client’s comfort begins with the proper size and selection of protective clothing that he/she will use. a. False c. Wrong b. True d. Not stated 5. Determine what client preparation the quotation “Providing your salon’s policies can prevent misunderstanding with you and the client from happening.” talks about. a. Inform b. Provide Comfort c. Greetings and Acknowledgement d. Services and treatment procedures 6. It helps to reduce chemical fumes from inhalation. a. Mask c. Safety Goggles b. Face Mask d. Velcro headband 7. This serves as the shield of the eye from harmful chemical fumes. a. Mask c. Safety Goggles b. Face Mask d. Velcro headband 8. All _______ chemicals must be placed in a secure area. a. Applicable c. Hazardous b. Appropriate d. Safe 9. What protective equipment do hairdressers need when performing shampoo and conditioning treatment/service. a. Apron c. Gown b. Gloves d. Both a and b 2

10.To prevent hair from entering the feet and from accidental falling tools, the hairdresser should wear ________. a. Cape c. Safety goggles b. Sandals d. Close toed shoes 11. Which of the following is NOT a Client Safety Measure? a. Observe Cleanliness. b. Provide protective clothing. c. Observe proper ventilation. d. Provide Foods and Beverages during treatment. 12.What preventive clothing is used to avoid hands’ direct contact from excessive amounts of chemicals? a. Apron c. Gloves b. Cloth d. Mittens 13.It is used to protect clothes from falling hair and hair products and must come in all sizes for each body type. a. Apron c. Plastic Cape b. Gown d. All the above 14. Which treatment does NOT require the hairdresser to use gloves? a. Shampoo and Conditioning b. Haircutting, Blow-drying c. Perming, Chemical Relaxing d. None of the above. 15. To prevent unwanted events from happening, one should put ________. a. Radio c. Wanted Sign b. Television d. Warning Signs 3

Lesson 2 Client Preparation What’s In Name the following protective tools and equipment. Write your answer on a separate sheet of paper. 1. 2. __________________ __________________ 3. 4. ____________________ __________________ 5. _______________ 4

What’s New Write T if the statement is correct and F if it is not. Write your answer on a separate sheet of paper. 1. Advise your client to remove all unnecessary objects and accessories like jewelry before the treatment to avoid any problems. 2. All hazardous chemicals must be placed in an open area. 3. Gloves are used to protect the feet. 4. Observe proper and appropriate use of tools and equipment. 5. When your clients arrive at your establishment, never greet and acknowledge their presence. Always greet with a smile. 6. You should always consider all body types to be able to provide the appropriate clothing for each type/size/built. 7. Client is someone or an organization that pays a professional worker to purchase services. 8. Cleanliness is not important. 9. If possible, you may offer them some drinks, snacks, and reading materials like magazines while they wait for their turn. 10.When your clients are sad and dissatisfied with the service they received, a lot of them might refer your establishment and services to their peers and colleagues. 5

What is It Client is someone or an organization that pays a professional worker to purchase services. Preparing Clients Customer service plays a great role in getting your clients’ approval. When your clients are happy and satisfied with the service they received, a lot of them might refer your establishment and services to their peers and colleagues. Thus, gaining their trust that may boost the popularity of your business. Client Preparation Greetings and Acknowledgement - When your clients arrive at your establishment never fail to greet and acknowledge their presence. Always greet with a smile and proper body language. Provide Comfort - As soon as they enter your salon, offer them a nice, comfortable, and distanced seat while letting them decide the kind of service they want to have. If possible, you may offer them some drinks, snacks, and entertainment materials like playing music and television shows while they wait for their turn. Inform - Provide your clients the information they need to know about your establishment. Discuss the rules and services offered by your salon. Providing your salon’s policies can prevent misunderstanding with you and the client from happening. Services and Treatment Procedures - When your clients have decided the service/treatment they want to undergo to, prepare the treatment area according to your salons procedures and policies. Provide the proper tools and equipment as well as the protective equipment/clothing of your client. Always ensure proper social distancing. 6

Protective Clothing for Different Treatments The clients comfort begins with the proper size and selection of protective clothing that he/she will use. One should be able to provide all types and size of protective equipment. You should always consider all body types to be able to provide the appropriate clothing for each type/size/built. Description of tools Gloves - preventive clothing use to avoid direct contact from excessive amounts of chemicals. Gown/Plastic Cape/Apron - used to protect clothes from falling hair and hair products. Must come in all sizes for each body type. Neck Tissue - used to protect the neck from falling hair and to avoid itchiness. Velcro Headband - to protect the face from water, hair, and hair products/chemical treatments. Safety Goggles - serves as the shield of the eye from harmful chemical fumes. Face Mask - to help reduce chemical fumes from inhalation. Close toed shoes - to protect toes/feet from accidental falling of tools. Examples are rubber shoes, black shoes, etc. 7

The table below shows the different protective equipment for different types of treatment/service. Treatment/Service Protective Equipment Reason For the Hairdresser - Gloves, To protect the hands and Apron body from too much chemical exposure. Shampoo and Conditioning For the Client - Velcro To prevent the client’s Headband/ Towel, Gown, Plastic clothes and face from getting wet while in the Cape washing basin. For the Hairdresser - Close toed To prevent hair from shoe entering the feet, and from accidental falling tools. Hair Cutting, Blow-drying For the Client - Gown, Neck To prevent hair from tissue, towel sticking to their clothes, neck. To prevent their clothes from getting wet. 8

For the Hairdresser - Gloves, To prevent hand contact Apron, Face Mask, Safety from the chemicals. goggles (optional) To prevent staining of Coloring, clothes and hand. Bleaching To prevent extreme exposure and inhalation of harmful fumes from the hair products. Also, to prevent allergic reaction For the Client - Gown, Plastic To prevent staining their Cape, Velcro Headband/ Towel, clothes. Barrier Cream To protect the scalp from too much chemicals. To protect the face from hair coloring products. For the Hairdresser - Gloves, To protect hands from too and Apron much chemical exposure. To prevent chemicals from staining the clothes. Perming, Chemical Relaxing For the Client - Gown, Plastic To prevent chemicals from Cape, Towel, Barrier Cream, staining the clothes. To protect scalp from too much chemical exposure. 9

Client Safety Measures 1. Advise your client to remove all unnecessary objects and accessories like jewelry before the treatment to avoid any problems. 2. Ask your clients if they have any health-related problems like allergies to know the suitable products to use and to prevent client discomfort. 3. Provide protective clothing. 4. Observe proper social distancing. Install plastic dividers to ensure client safety. 5. Observe proper and appropriate use of tools and equipment. 6. Observe cleanliness at all times. 7. Place warning signs to prevent unwanted events from happening. 8. Observe proper ventilation. 9. All hazardous chemicals must be placed in a secure area. 10

What’s More Group the words on the appropriate table. Write your answer on a separate sheet of paper. TREATMENT/SERVICE PROTECTIVE EQUIPMENTS 1. Shampoo and Conditioning 2. Apron 3. Perming 6. Blow-drying 4. Hair Cutting 5. Gloves 9. Face Mask 7. Coloring, Bleaching 8. Safety Goggles 10. Towel 11

What I Have Learned o The proper and appropriate usage of tools and equipment o The importance of proper protective equipment for both client and hairdresser. o The safety measure for a safe establishment. - Health related concerns - Cleanliness - Ventilation - Social distancing o Client preparation. o Good customer service will lead to success. What I Can Do Practice the client preparation to one of your family members. After that, ask them to rate your performance by choosing the emoji from the picture below. 12

Assessment Choose the letter of the correct answer. Write your answer on a separate sheet of paper. 1. It is used to protect the hands and body from too much chemical exposure. a. Apron and Gloves c. Towel and Shoes b. Cape and Towel d. Shoes and Gloves 2. A person or organization that that pays a professional worker to purchase services. a. Client c. Customer b. Consumer d. Hairdresser 3. Which of the following is NOT a protective equipment? a. Apron c. Gloves b. Cutter d. Face Mask 4. Complete the sentence. ________ service plays a great role in getting your clients’ approval. a. Client c. Customer b. Consumer d. Hairdresser 5. This is used protect the face from water, hair, and hair products/chemical treatments. a. Face powder c. Hair pin b. Hair net d. Velcro headband 6. The establishment must provide proper protective equipment. a. False c. True b. Probably d. I don’t know 7. Advise your client to remove all unnecessary objects and accessories like jewelry before the treatment to avoid any problems. a. False c. True b. Probably d. I don’t know 8. Face mask is used to help reduce chemical fumes from _______. a. Entering c. Inhaling b. Inhalation d. Leaving 9. When performing hair coloring or bleaching, the hairdresser must wear. a. Apron only c. Both a and b b. Gloves only d. Gloves, Apron, Face Mask, Safety goggles (optional) 13

10.When performing haircutting and blow-drying, what must a client wear? a. Nothing c. Gown and towel b. Gown d. Gown, Neck tissue, towel 11. What should one wear to prevent hair from entering the feet, and from accidental falling tools he/she should wear? a. Sandals c. Close Shoes b. Socks d. Both a and b 12.Which of the following does NOT consider client safety? a. Chemicals are placed on a secured area. b. Proper Ventilation is observed. c. The hairdresser asked the client for any allergies. d. None of the above. 13.To know what suitable products to use, what should you ask the client about? a. Allergies c. His/Her favorite food b. Injuries d. Do not ask them at all 14.Always greet with a _______ and observe proper body language. a. Frown c. Smile b. Irritation d. Do not greet at all. 15.To prevent staining the clothes, which of these can be used? a. Apron c. Gown b. Gloves d. Both a and c 14

Additional Activities Complete the word/s by supplying the missing letters. Use the statements provided. Write your answer on separate sheet of paper. 1. P _ _ V _ _ _ C _ _ F _ _ _ - As soon as they enter your salon, offer them a nice and comfortable seat while letting them decide the kind of service they want to have. 2. _ R _ _ T - When your clients arrive at your establishment never fail to _______ and acknowledge their presence. 3. J _ _ E _ _ Y - Must be removed to avoid any problems. 4. I _ _ _ _ M - Provide your clients the information they need to know about your establishment. 5. _ _ _ E _ - One should be able to provide all ____ and size of protective equipment. Group the following equipment/PPE. a. Gloves f. Close Toed Shoe b. Gown g. Face mask c. Plastic Cape h. Safety Goggles d. Apron e. Velcro headband CLIENT HAIRDRESSER 15

References Health And Safety In The Salon. Ebook, 2016. https://www.gbmc.ac.uk/media/pdf/health-and-safety-workbook-hair-and- makeup-level2-1481.pdf. Kucks, Deana. \"Greet &Amp; Prepare Clients For Salon Services\". Prezi.Com, 2016. https://prezi.com/ifqvevv4gxvz/greet-amp-prepare-clients-for-salon- services/. \"Personal Protective Equipment In Beauty Salon\". Safetyworkblog.Com, 2020. https://safetyworkblog.com/blog/ppe/2020/04/08/personal-protective- equipment-in-a-beauty-salon. \"Personal Protective Equipment\". Bphc.Org. Accessed 25 June 2020. https://www.bphc.org/whatwedo/healthy-homes-environment/safe- shops/nail-salons/Pages/Personal-Protective-Equipment.aspx. \"Definition Of Client | Dictionary.Com\". Www.Dictionary.Com. Accessed 25 June 2020. https://www.dictionary.com/browse/client. 16