Municipal Guide

ComEdGuide:SERVINGTHECOMMUNITY

ComEd Guide ComEdGuide:ServingtheCommunityp.Cover2

SECTION 1 p.2CONTACT INFORMATIONSECTION 2 p.4STAYING SAFESECTION 3 p.6STORM RESTORATIONSECTION 4 p.8CUSTOMER OWNED EQUIPMENTSECTION 5 p.10TREE TRIMMINGSECTION 6 p.12ACCESS TO ELECTRICAL EQUIPMENTSECTION 7 p.13NEW SERVICE REQUESTSSECTION 8 p.14FRANCHISE AGREEMENTSSECTION 9 p.15ECONOMIC DEVELOPMENTSECTION 10 p.16RELOCATIONS, TAXES & FEESSECTION 11 p.18GRID MODERNIZATIONSECTION 12 p.20GIVING BACKSECTION 13 p.21CARE PROGRAMS (Financial Assistance)SECTION 14 p.22ENERGY-EFFICIENCY PROGRAMSSECTION 15 p.24GOVERNMENT AGGREGATION ComEd Guide p.1

CONTACTComEdGuide INFORMATIONCONTACT INFORMATION 1SECTION FOR RESIDENTIAL CUSTOMERS CUSTOMER SERVICE POWER LINE LOCATION/EXCAVATIONS All services such as billing, payment and outage information • J.U.L.I.E. - Joint Utility Locating Information for Excavations: • 800-Edison-1 (1-800-334-7661) Dial 800-892-0123 or 811, or visit www.call811.com • 800-95-LUCES (Español) • C ity of Chicago: DIGGER Hearing and Speech Impaired Options (Chicago Utility Alert Network): 312-744-7000 • ComEd provides a free videoconferencing service for our hearing and speech STREETLIGHT OUTAGES impaired customers. • D ial 800-477-4022 or visit the • T he hearing and speech impaired can use Customer Service tab at ComEd.com.* this service to communicate with ComEd for their customer service needs. • C ontact the City of Chicago’s 311 center. ComEd does not manage streetlights • For more information on VRS, please visit in the City of Chicago. the U.S. General Service Administration’s website at www.gsa.gov/portal/ NEWELECTRICSERVICE content/104626 or access VRS directly at https://www.fedvrs.us/session/new. • 8 66-NEW-ELEC (1-866-639-3532) or fax requests to 630-684-3701 • 8 00-747-0593 (TDD Line) to contact ComEd for customer service needs. ComEd SMART METER CALL CENTER • 866-368-8326 ADDITIONAL PROGRAMS AND SERVICES • C ontact your External Affairs Manager to help answer questions about ComEd’s many programs and services.p.2 = City of Chicago only *ComEd is not responsible for street or alley lights in the village of Oak Park.

Visit ComEd.com for more information on: CSTOANYNECTED OUTAGE ALERTS with ComEd • Enroll in the Outage Alert Program. ComEd.com Requires a ComEd account number, SSN Twitter: of ComEd account holder or phone number www.Twitter.com/ComEd on ComEd account Facebook: www.Facebook.com/ComEd • Once enrolled, quickly report an outage by YouTube: texting OUT to 26633 (COMED) www. YouTube.com/ CommonwealthEdison • S ubscribers also receive notifications Flickr: when someone else reports a nearby outage www.Flickr.com/ that may affect the subscriber’s address, and CommonwealthEdison will get ongoing updates as to the status Pinterest: of their outage www.Pinterest.com/ComEdIL • V isit ComEd.com/Text SECTION 1 ComEd’s MOBILE APP CONTACT INFORMATION • Report outages and check on ComEd Guide p.3 restoration status • View account balance or make a payment by phone • V isit ComEd.com/App OUTAGE MAP • V iew outages at street-level • View outage summary by town, village or Chicago ward • View probable cause of outage and estimated time of restoration • V isit ComEd.com/Map OUTAGE INFORMATION • Summary of ways to report an outage: ComEd.com/Report • S tay up to date on storm activity: ComEd.com/Storm

STAYINGComEdGuide SAFESTAYING SAFE 2SECTION Wind, lightning, heavy rains, flooding and other severe weather conditions can cause damage to utility facilities and disrupt electric service. With personnel available 24 hours a day, every day, ComEd is committed to keeping the lights on and making every effort to restore power quickly when the lights go out. We encourage all members of our communities to keep the following in mind when working near power lines and underground cable. SAFETY FALLEN POWER LINES Always assume power lines are live. This applies Keep yourself and others away from any to power lines on utility poles as well as those downed or dangling power lines. It is not entering homes or buildings. Even momentary always possible to know when they might be contact can injure or kill. Always keep yourself, energized. Call ComEd immediately and report your equipment and anything you carry at the location of the downed wires. If a line falls least 10 feet from power lines. If using a crane, on your car, stay in your car and call 911. If you derrick, scaffolding or high-reach equipment must get out of the car, jump clear, do not touch in construction, you may be required to any part of your car and the ground at the same maintain a clearance of 20 feet or greater. time. Always stay clear of the fallen line. Consult www.osha.gov for clearance minimums for all voltages. Even though you may notice a covering on a line, NEVER assume it is safe to touch.p.4

LADDERS 10 CLEAR ZONENever stand ladders near power lines. Keep yourself, your tools, your ladder footand anything you carry at least 10 feet away from power lines. Keep yourself,TREES NEAR POWER LINES your tools,Only qualified contractors should trim trees whose branches are near power your ladder andlines. Additionally, do not climb trees whose branches are near power lines anything you carryand keep children from doing the same. at least 10 feet away from power lines.DIGGING NOTE: Higher voltage linesYou are required by law to call J.U.L.I.E or DIGGER to locate and mark gas, require greater separation.electric and telephone lines before you dig. Contacting a utility line with a Contact ComEd to determineshovel, backhoe or pick can injure or kill and cause significant damage that the appropriate distance ifyou might be financially responsible and liable for. you are working around higher voltages or if you need to work closer than 10 feet. SECTION 2 STAYING SAFE ComEd Guide p.5

STORMComEdGuide RESTORATIONSTORM RESTORATION 3SECTION It’s all hands on deck at ComEd during extended power interruptions. Major storms mean our entire customer service and field teams work around the clock to restore power in the Illinois communities we serve. In addition, our interactive and automated voice response system allows us to extend our reach to handle thousands of calls simultaneously and provide the latest information to our customers. WHEN OUTAGES OCCUR E-OUTAGE In the event of a power interruption or During power interruptions, please work to receive restoration information, we urge directly with your ComEd External Affairs residential customers to text OUT to 26633 Manager for the latest information and (COMED) or call 800-Edison-1. developments. Your ComEd contact will provide you with information on how to access During smaller storms or other interruptions, E-Outage, our online tool for municipalities. we are often able to provide an estimated restoration time. When more severe storms occur, a comprehensive damage assessment is required before an accurate estimated time of restoration is determined. STORM 1 2 RESTORATION PROCESS Through switching and repair of We restore power to facilities critical high voltage transmission lines and to public health and safety – including substations, we restore service to the hospitals, police and fire stations, largest number of customers. water reclamation plants and communication systems. If needed, we work with Chicago OEMC or create a JOC to more closely coordinate our restoration efforts with public officials.p.6 = City of Chicago only

STORM RESTORATION PROCESS BSETFOORERTMHE ComEd doesn’t startWe recognize that power interruptions disrupt the lives and businesses working after the stormof our customers. ComEd crews work hard to restore service to customers is over; it starts beforeaffected by the storm as quickly and safely as possible. When a storm hits, the storm hits.our restoration process begins with damage assessment to determine As part of our response plan, we work withhardest-hit areas and this is factored into restoration times. municipal officials to pre-identify life, health and safety facilities to prioritize • We prioritize interruption restoration to ensure public safety first restoration efforts in the community. such as hospitals, police and fire and other critical infrastructure. ComEd continuously monitors the weather to anticipate potentially damaging storms. • N ext, we restore the major circuits, which allow us to return power ComEd employees are on call 24/7 to to the largest numbers of customers at one time, followed by smaller ensure that power is delivered safely service restorations and individual interruptions. and efficiently in all weather conditions, at all times.Always call ComEd first at 800-Edison-1to report an outage and initiatea ticket for your location. Your ComEd External Affairs Manager will act as DSUTROINGRTMHEyour liaison to help identify critical facilities out of service in your community During a storm, ComEdthroughout the restoration process and keep you and your staff informed works to restore power,of ongoing restoration efforts. ensure public safety and keep customersENHANCEMENTS TO STORM RESTORATION CAPABILITIES updated about outage times. We’ve introducedIn Chicago, ComEd partners with the Office of Emergency Management storm restoration improvements to reduceCommunication (OEMC) during major events. response times and shorten outage duration, including a new mobileComEd partnered with municipalities and counties in the suburban regions command center.to create the Joint Operations Centers (JOC). JOCs are physical locationsthat we establish within hours of a significant disruption in service SECTION 3impacting 20% or more of customers within 17 pre-defined geographicareas. The JOCs are staffed with ComEd and municipal/county staff and STORM RESTORATIONclosely coordinate with ComEd operating centers. These JOCs allow for closecoordination with municipalities to ensure a central focus on restoration ComEd Guide p.7to critical municipal infrastructure.34We dispatch crews to make repairs to Finally we restore power to smallerequipment that will return service to the neighborhoods and individual services.largest number of customers in the leastamount of time. These include majorfeeder trunk lines, high-density housingprojects and large neighborhoods.

CComUEdSGuiTdeOMER OWNED EQUIPMENTCUSTOMER OWNED EQUIPMENT 4SECTION It’s important to understand who owns and who is responsible for repairs to electric service equipment. 1 3 2 WORKING TOGETHER TO KEEP THE LIGHTS ON – SAFELY. 1 4 ComEd employees spend thousands of hours on safety training. Our specially trained 6 5 personnel are on call 24/7 and work tirelessly to restore power quickly following an outage. We track weather forecasts and plan strategies to mobilize staff and materials in response to storms. This includes assessing equipment damage across the region, dispatching crews to make repairs and managing the increase in customer calls. ComEd knows customers want power restored as quickly and safely as possible. 6 However, a complete understanding of what electrical equipment is ComEd’s responsibility to repair, and what equipment customers must repair can help expedite restoration of electrical service. Storms may cause damage to customer owned equipment. If not repaired, service restoration could be delayed until the conditions are safe. Customers are responsible for any repairs needed to risers and brackets that physically connect service lines to a residence (see graphic to the right). If damages require repairs to non-ComEd equipment, customers should hire a licensed electrician, obtain the necessary government required inspections, then contact ComEd to restore service. Call 800-Edison-1 if you have questions.p.8

UTILITY POWER LINE CONFIGURATION 1 2 1 Transformer 3 44 2 Primary Line 3 Secondary Line5 4 Telephone and Cable Lines 5 Service Wire to Customer MeterELECTRIC SERVICE REPAIR RESPONSIBILITIESOverhead Connection Underground Connection FPOARRSTANFEERTSY33 65 ComEdand22 65 ourcustomersare responsibleforsafety 1 34 4 aroundelectrical 2 equipment.4 1 6 45 SECTION 4 65 CUSTOMER OWNED EQUIPMENT 5 ComEd Guide p.95 14R ESPONSIBILTY DESCRIPTION 11 ComEd ELECTRIC SERVICE WIRE coming from ComEd’s system (overhead or underground)2 Customer A TTACHMENT (the point where ComEd equipment attaches to customer property)3 Customer WEATHER HEAD and WIRE DRIP LOOP (the weather-resistant entry point for customer wires going to the meter box)4 Customer RISER/RACEWAY (the conduit that physically protects wires going to the meter box)5 Customer M ETER ENCLOSURE/BOX (contains and safely secures the electric meter)6 ComEd  M ETER (measures the amount of electricity used by the customer)

TREEComEdGuide TRIMMINGTREE TRIMMING 5SECTION WORKING To help ensure safe and reliable electric service in our communities, ComEd’s TOGETHER Vegetation Management Department works directly with municipalities and customers to perform regular maintenance of trees, bushes and other vegetation Municipalities and near our power lines and equipment. Regularly scheduled trimming, spot customers can trimming and storm damage clearance improves the reliability of electric service play a big part and helps prevent interruptions. in ensuring safe, reliable ComEd’s trained, qualified arborists perform necessary tree and vegetation electric service. maintenance along power lines. Our experts take extreme care to meet the needsp.10 of individual tree species, following industry-approved methods used by the International Society of Arboriculture (ISA), the Arbor Day Foundation and THROUGH TRIM The Morton Arboretum. REGULAR MAINTENANCE SPOT TRIMMING Vegetation-related outages account for ComEd also periodically visits areas 20 percent of all outages.* That’s why ComEd throughout our service territory to evaluate visits areas throughout our service territory on the growth of trees and vegetation around our a cyclical basis to conduct regularly scheduled power lines. If interference with our equipment maintenance trimming. Neighborhoods with becomes hazardous or poses a threat to eleScTOtRrMiDcAMAGECLEARANCE overhead electric distribution lines are visited service, crews are dispatched to perform every four years, and trees and vegetation spot trimming between regularly scheduled are maintained as needed to help ensure maintenance visits. Households in the area are continued, reliable electric service. In some given written notice before any non-emergency cases, trees need to be removed completely. work takes place. If this is necessary, we communicate directly with property owners. Branches and debris *Twenty percent is a three year (2010, 2011 and 2012) average of all outages. that can fit into a chipper will be ground up and hauled away by ComEd during scheduled maintenance trimming.

STORM DAMAGE CLEARANCEComEd’s first priority in response to storms is to restore service to customersas quickly as possible and to keep electrical equipment safe. Storms andstrong winds can damage trees and interfere with power lines. When thisoccurs, ComEd sends crews as soon as possible to clear the damaged tree ortree limbs from power lines and help ensure the safety of the affected area.TREE DEBRIS 100%During storm repairs, our crews are unable to dispose of any tree debris RECYCLEDassociated with the damage. Community assistance with tree debrisremoval allows our crews to address additional storm-related problems Each week, ComEd donatespromptly. Please let your residents know that we appreciate their help as much as 50 cubic yardsin these situations. of approved plants and treeRIGHT TREE IN THE RIGHT PLACE trimmings from routine line maintenance to theIt’s important to plan before planting any new tree or bush. Proper treeselection and placement can add to your beautification efforts and help Brookfield Zoo.prevent uSIDnETnRIeMcessary and costly trimUmNDEiRnTRgIMnear power lines. Be sure to These trimmings help promoteconsider all the zones around town and look up to check for electrical healthy teeth and digestion inequipment. Check with your the zoo’s animals, as well asforestry department or local provide the animals with mentalnursery for additional help. and physical stimulation.It is recommended that any Other tree trimmings are recycled into landscape mulch.trees planted within 20 feet on SECTION 5either side of power lines have TREE TRIMMINGa matuSrPeOTThRIeMMigINGht of less than RIGHTRIGHT TREE,TREE.RIGHTPLACE. RIGHT PLACE25 feet. This helps ensure that as ComEd Guide p.11the tree grows, major trimming will not be necessary. In some instances,tall shrubs may be more appropriate than trees. No tree planting is allowedwithin a transmission right of way wire zone.Please visit ComEd.com/Trees for suggestions on planting the right treein the right place and clearance minimums.

ACCESSComEdGuide TO ELECTRICAL EQUIPMENTACCESS TO ELECTRICAL EQUIPMENT 6SECTION Maintaining or installing our electrical equipment (e.g., transformers, underground cable or utility poles) often requires work on private property. This work is necessary so ComEd can provide reliable service to homes and businesses in your municipality. There is a shared responsibility between property owners and ComEd when it comes to providing ComEd crews access to electrical equipment on or near residential or business property. OUR WORK REQUIRES DIGGING Servicing or repairing ComEd equipment can involve soil excavation and other disruptions that may require subsequent grounds repair such as: • D igging or trenching in the repair or replacement of underground cables. • P ower pole repair or replacement. Proper clearance • G round ruts caused by construction equipment tires, tracks or stabilizers used to access ComEd equipment. ComEd landscapers apply best practices in the preparation of grounds, its repair, and finishing. When excavating grounds on customer property, we recognize repairs will be necessary and the repair may not be immediate. We do not use sod, but will reseed. SAFE CLEARANCES AROUND ELECTRICAL EQUIPMENT Insufficient clearance for safe operation It is important to maintain proper clearance around electrical equipment. Equipment such as pad-mounted transformers can overheat and cause a service interruption if they do not have enough air circulation around them. ComEd crews and contractors need sufficient access to open and work on equipment. Equipment access must remain clear from obstructions such as fences and plantings. Obstructions may have to be removed if they do not provide sufficient clearance for crews to work on equipment.p.12

NEW SERVICE REQUESTS 7SECTION NEW SERVICE REQUESTSNew developments planned for your community? =CPROOMJPELCETXSThe complexity of residential or commercial projects may require extensive LONGERlead time to complete an electrical service request. Please encouragedevelopers and builders to contact a ComEd representative when applying LEAD TIMEfor permits as soon as possible to begin the application process.A ComEd New Business representative will be assigned to each new projectand will serve as the single point of contact throughout the process.NEW SERVICE REQUESTS: 866-NEW-ELEC (866-639-3532) ComEd Guide p.13

CFomREdAGuNideCHISE AGREEMENTSFRANCHISE AGREEMENTS 8SECTION ComEd owns, constructs, operates and maintains the electrical infrastructure in its jurisdictional service area under the Illinois Public Utilities Act. Model Franchise agreements have been entered into with suburban municipalities and in conjunction with applicable state laws, grant ComEd the right to use public property for our electrical system. The franchise agreement explains the terms and conditions under which ComEd can use the communities public-owned property. The City of Chicago and ComEd have a separate Franchise Agreement that allows ComEd the authority to construct, operate and maintain in and through the city, a system for the transmission, distribution and sale of electricity. CORRESPONDENCE Please also send a copy of the notification to: In accordance with the franchise External Affairs, ComEd agreement, please notify ComEd in the 3 Lincoln Centre event of a municipal boundary change, Oakbrook Terrace, IL 60181 annexation or change in legal designees for your municipality by sending ComEd will provide designated officials with correspondence to: an annual report that includes interruption reports and overall system performance. Vice President of External Affairs, ComEd One Financial Place 440 S. LaSalle, Suite 3300 Chicago, IL 60605p.14 = City of Chicago only

ECONOMIC DEVELOPMENT 9SECTION ECONOMIC DEVELOPMENTComEd’s Economic and Business Development Department is dedicated to ?partnerships with state, regional and local officials to support competitivebusiness attraction and retention activities throughout northern Illinois. IMNNEOFERODE Please visitECONOMIC VITALITY ComEd.com or emailComEd’s team has specific expertise in engaging stakeholders early in the development [email protected] to ensure electrical requirements are met. In addition, ComEd’s top-performing electric for more informationreliability and the Illinois competitive energy market are key attributes that help set Illinoisapart from states competing for new business attraction. on economic developmentComEd’s programs, partnerships and resources in this area support increased contributions to partnerships.Illinois’ tax base, reputation and job creation. This increases economic vitality all across our state,including in your municipality. We can work with your community to provide the following: ComEd Guide p.15Utility Information: The availability, cost and Business Retention Program Assistance:reliability of electric service, as well as Helps communities build criticalcomparable benchmarking data. relationships with key businesses to help avoid the potential loss of jobsSite Selection Data: Information on sites and and tax dollars.buildings provided to business prospects to Energy-Efficiency Programs: A robustsave time during the selection process. portfolio of programs for commercial,Area or Regional Demographics: Labor, industrial and data center businesses that offer cash incentives to reducepopulation, housing and other characteristics energy usage through the purchase andabout our communities and regions. installation of qualifying equipment. (See the Energy-Efficiency Programs section of this guide for more information.)

RELOCATIONS, TAXES AND FEES CFomAEdCGuIidLe ITY RELOCATIONS, MUNICIPAL TAXE 10SECTION ComEd may collect fees to cover expenses associated with certain municipal utility projects and services, as well as taxes levied at the request of a municipality. The following are some key highlights: FACILITY RELOCATION Through franchise agreements with municipalities, the public right-of-way (ROW) is generally used to install new electrical and gas facilities. When improvements are made to the ROW, municipalities may require electrical equipment to be relocated within the municipal owned ROW which is covered under the franchise agreement. However, the municipality would incur charges for relocations or removal if the location is outside the municipal owned ROW or non-standard facilities are requested. LOCAL GOVERNMENT COMPLIANCE ADJUSTMENT FEES Local Government Compliance Adjustment (LGC) fees are charges or credits applied to each kilowatt hour of electricity provided within the municipality. The municipality may choose to enact a Local Governmental Compliance (LGC) charge that would be applied to customers’ bills affected within the municipality. These additional charges recover the cost of special projects, in excess of standard work, that the local government has required ComEd to undertake. MUNICIPAL UTILITY TAXES Municipal Utility Taxes (MUT) are levies applied to all customers within a municipality that has adopted an ordinance imposing a municipal tax. In some cases, certain customers are legally exempt from these taxes. p.16

XES AND FRANCHISE FEES ? MUNICIPAL UTILITY TAXES IMNNEOFERODE Municipal Utility Taxes (MUT) are levies applied to all customers within Customers seeking information a municipality that has adopted an ordinance imposing a municipal tax. about Illinois Commerce In some cases, certain customers are legally exempt from these taxes. Commission compliant rates FRANCHISE COST ADDITION and tariffs can visit ComEd.com Franchise Cost Addition is a charge to recover the costs that ComEd incurs for more details. under its franchise agreement with the municipality. ORDINANCE CONSIDERATION “FREE SERVICE” As part of the franchise agreement, ComEd will supply without charge to the municipality, an amount of electric energy as reasonably necessary for lighting and general usage, not to include electric heating, in municipal buildings solely occupied for municipal purposes and not for purposes of revenue. Under the model franchise, traffic signals are also served under Ordinance Consideration. These charges are ultimately collected from all customers who are located solely within the boundaries of each specific municipality. ComEd reports this “free service” usage as energy furnished without charge in its FERC filing. STREETLIGHTS ComEd offers the following street lighting options: Fixture Included Lighting ComEd furnishes, installs, owns, operates and maintains the facilities required to provide such dusk to dawn lighting. Municipal Owned and Maintained Street Lighting ComEd provides the power, and the municipality is responsible for installation and maintenance of the street light. Street lights may be metered or unmetered (dusk to dawn). SECTION 10 RELOCATIONS, TAXES AND FEES ComEd Guide p.17

GComREdIGDuideMODERNIZATIONGRID MODERNIZATION 11SECTION ComEd is playing a lead role in bringing Illinois’ electrical grid into the 21st century. ComEd is modernizing the electric system to build a stronger, more reliable smart grid. We also began installing approximately 4 million smart meters so that all homes and businesses across northern Illinois will have new meters by the end of 2018. Together, new technologies will improve service and reliability, give customers greater control over their electricity use, and help prepare Illinois to meet the growing energy demands of the 21st century economy. Some of the key components of creating a smart grid consist of: SMART SWITCHES AND SMART METERS INTELLIGENT SUBSTATIONS A smart meter is a digital electric meter that Smart switches automatically collects energy usage information and securely reroute power around potential problem sends it to ComEd. Because smart meters areas so customers automatically send meter readings experience fewer to ComEd, they also help eliminate and shorter estimated bills. interruptions. Intelligent Residential customers with substations smart meters have access detect potential to energy-management tools, problems and high-usage alerts and weekly automatically reports summarizing daily communicate to energy usage through My Energy ComEd to increase Tools to help them lower their electric station reliability. bills. Residential customers can login or create an account at ComEd.com/MyAccount.p.18

GETTOKNOWHOWTHESYSTEMWORKS 12 1 6 3 4 4 5 5 GSMRAIRDT1 Electricity is generated at one of the many d ifferent power plants located throughout the service territory. DEFINITION2 Electricity travels from the power plant over high-voltage transmission lines In the same way that today’s smart to substations. phone technology merged the3 Substations lower the electricity voltage so that it can travel over the distribution power of computers with cellular system. Intelligent substations help ComEd monitor the health of the system. phones, smart grid technology merges the power of computers4 Transformers, both aerial and underground, reduce the electricity voltage even further so it can safely be accepted by the home or business. Smart switches with the electric grid. further monitor the system and automatically reroute power when problems occur. “The grid” is the5 Service lines carry electricity to the home or business, where smart meters provide electric infrastructure – customers with more information on their energy use. made up of poles, wires6 ComEd monitors the system overall to improve reliability and provide better service. and substations – that provideRELIABILITY-RELATED ENHANCEMENTS your electricity.As part of the grid modernization process,ComEd is in the process of replacing SECTION 11or refurbishing over 4,400 miles ofunderground residential distribution GRID MODERNIZATIONcable and replacing 660 miles ofmainline cable to improve durability ComEd Guide p.19and reduce the number of power outagesin our communities. In addition, weare inspecting approximately 149,000wooden utility poles per year and replacing or reinforcing approximately4,100 poles per year. ComEd is also trimming vegetation in areas historicallyvulnerable to weather-related damage and, in some cases, trimming orremoving trees to prevent future outages.

GIVINGComEdGuide BACKGIVING BACK 12SECTION ComEd was, is and will always be a local company. Our customers and employees are in northern Illinois – and that’s where we are dedicated to being a good corporate citizen. Our commitment includes providing grants to local non-profit organizations, organizing employee volunteer events throughout the year, working with our executives to serve on non-profit boards, and being one of the largest contributors to the United Way in the region. Here are a few ways we can partner with you: ComEd’sGREENREGIONPROGRAM VOLUNTEERING Operated in partnership with Openlands, ComEd’s employees give back to our local a Chicago-based nonprofit focused on land community by volunteering with non-profit conservation, ComEd’s Green Region program organizations throughout the year, but our provides grants to municipalities and local signature effort is during National Volunteer governments. Grants for open space projects Week in April when we organize more than at the municipal level focus on conservation, 75 events. Your External Affairs Manager can preservation, and improvements to local parks work with you to partner with your community and resources. ComEd continues to offer up to on a volunteer event. $10,000 per project to successful applicants. All townships, villages, towns, cities, and park, UNITEDWAY conservation and forest preserve districts within ComEd’s service territory may apply. For each of the last five years ComEd employees gave more than $1 million to the United Way Applications and guidelines available at campaign—coupled with ComEd’s grants, we www.openlands.org/greenregion. are one of the largest contributors in northern Illinois. The campaign supports funding to social-service and other non profit agencies that provide vital services to families and people in need in our communities. To learn more, please visit ComEd.com/Community.p.20

CARE PROGRAMS (Financial Assistance) 13SECTION CARE PROGRAMS (Financial Assistance)ComEd goes to great lengths to help customers manage their billsand always considers disconnection a last resort.CAREPROGRAMSComEd’s CARE programs offer a range of financial assistance options to help eligible customers –including senior citizens, members of the military and nonprofit organizations – pay theirComEd electric bills.Residential Special Hardship provides grants Nonprofit Special Hardship provides ComEd gift certificates can be used toward anyof up to $500 once every two years to eligible one-time relief of up to $2,000 to eligible ComEd electric bill and canresidential customers with household incomes 501(c) (3) nonprofit organizations (including be wonderful gifts to helpup to 250 percent of the federal poverty level.* churches) that have fallen behind on their those in need of assistance. electric bills and face possible disconnection Gift certificates can beCHAMP, which stands for ComEd Helps of their electric service. purchased in bulk and are available in amounts ofActivated/Veteran Military Personnel, For more information on this program, $10, $25, $50 and $100.provides one-time bill payment assistance please visit ComEd.com/CARE or contact They do not expire andup to $1,000 to help eligible active and veteran CNT Energy at 773-269-4037.* are easy for customersmilitary personnel who reside within ComEd’s to use – recipients simplyservice territory and have fallen behind on Additional assistance is available mail in their gift certificatestheir electric bill.* for your constituents through LIHEAP with their ComEd electric and CEDA. For information they bill or pay their bill with the can visit www.LIHEAPIllinois.com gift certificate through an and www.CEDAorg.net. authorized agent.ComEd offers other assistance programs, including payment plans and budget billing, Visit ComEd.com/Gift tothat help eligible customers maintain their electric service. For information on all programs,visit ComEd.com/CARE or call 888-806-CARE (2273). place an order.ComEd also provides no-cost and low-cost energy-saving tips that can help customers ComEd Guide p.21reduce their energy usage. Visit ComEd.com/Tips for more information.*G rant amount may vary while funds are available. Contact your ComEd External Affairs Manager for the most current information about these programs.

ENERGY-EFFICIENCY PROGRAMS EComNEdEGuRideGY-EFFICIENCY PROGRAMS 14SECTION In August 2007, with ComEd’s support and leadership, the Illinois Power Agency Act (Public Act 5-0481) was signed into law requiring energy-efficiency programs. In June 2008, ComEd launched the Smart Ideas® programs – Smart Ideas for Your Home® and Smart Ideas for Your Business® to help customers conserve energy and spend less on electricity. At the same time, the Illionois Department of Commerce and Economic Opportunity’s (DCEO) State Energy Office launched programs that support the public sector. REBATESFORMUNICIPALITIES Programs for municipalities, government and public buildings are administered through the Illinois Department of Commerce and Economic Opportunity’s (DCEO) State Energy Office. These include rebates for electricity and natural gas customers in the public sector and low-income residential sector. Public buildings such as government (federal, state and local), municipal (public safety, water and park districts) and public schools (K-12 as well as community colleges and public universities) also may qualify. In the past, DCEO has offered programs such as standard incentive, custom incentive and retro-commissioning. For information about the latest DCEO programs, as well as downloadable program applications, visit www.illinoisenergy.org or e-mail [email protected]. p.22

SMARTIDEASFORYOURHOME® SIDMEAARSTSmart Ideas for Your Home® programs offer savings incentives on energy Otherefficient products and services as well as money-saving energy awareness tipsand links to convenient online resources to help residential customers conserve Smart Ideas for Your Home®energy and spend less on electricity. Highlights of this program include: programs include:Home Energy Savings. Discounted home energy assessments including • Refrigerator and Freezerinstallation of energy-saving products, customized energy-efficiency Recycle Rewardsrecommendations and instant rebates of up to $1,250 for completing • Lighting Discountssuggested improvements, such as air sealing and insulation (for customers • Complete Systemof both ComEd and Nicor Gas). ReplacementHome Energy Jumpstart. Free energy-saving products installed in the residential Othercustomer’s home along with a brief home energy survey identifying additionalways for the customer to save (for customers of both ComEd and North Shore Smart Ideas for Your Business®Gas or People’s Gas). programs include:Multi-Family Efficiency. Free energy assessments including installation • The Smart Ideas Opportunityof energy-saving products along with customized energy-efficiency Assessmentrecommendations and rebates for completing suggested improvements. • Standard Incentives • Custom Incentives Get more information about these and other programs at • Business Instant Lighting Discounts ComEd.com/HomeSavings. (BILD)SMARTIDEASFORYOURBUSINESS® • Building Performance with ENERGY STAR® for CommercialSmart Ideas for Your Business® offers cash incentives, technical services andwhole-building solutions to help business customers of all sizes use energy Real Estatemore efficiently. Highlights of this program include: • Industrial Systems • Retro-CommissioningSmall Business Energy Savings (SBES). Offers options, ideas, insight and resources • New Constructionto help small business owners looking to make their businesses more energy • Data Centersefficient. Also provides incentives up to 75 percent off recommendedenergy-efficiency projects to help businesses improve their bottom line. SECTION 14Energy Insights Online. A free web-based energy analysis service that monitors ENERGY-EFFICIENCY PROGRAMSelectricity consumption via special recording meters and converts this datainto simple, easy-to-understand usage graphs and reports that can be sent CCoommEEddGGuuidideep.23directly to an email. With Energy Insights Online, customers can: • Produce half-hourly, daily or monthly energy usage reports • Compare energy usage to previous months • Compare energy usage to other enrolled locationsEnergy Usage Data System. Helps business owners and building managersretrieve energy usage data for their entire building and, with the click ofa button, benchmark it against other multi-tenant commercial buildingsthrough ENERGY STAR® Portfolio Manager. Get more information about these and other programs at ComEd.com/BusinessSavings.Smart Ideas® is funded by ComEd customers in compliance with Illinois law.

GOVERNMENT AGGREGATION GComOEdVGuiEdeRNMENT AGGREGATION 15SECTION ComEd supports the ability of all customers to choose their electricity supplier and supports aggregation efforts that allow municipalities, townships and counties to leverage their buying power with certified electricity suppliers. These efforts encourage competition and allow communities the opportunity to compare supply options and prices for electricity service. Results may vary depending on your aggregation program. ELECTRICITYSERVICEAGGREGATION If a community aggregates its electricity service, ComEd will continue to distribute the electricity to the residential and small commercial customers included in the program. Your ComEd External Affairs Manager can assist city officials after passage of a referendum approving an aggregation program. External Affairs can assist the community with obtaining the required information outlined in the law and applicable tariff. These arrangements also do not affect the quality of ComEd’s delivery services, which will remain the same regardless of which electricity supplier is chosen. ComEd encourages all interested governmental entities to independently become familiar with the requirements of the law and to read and understand the provisions of any contract signed with an aggregation service provider. An understanding of the operational and information requirements necessary to switch supply to the selected electricity supplier is necessary to properly enroll community accounts with the selected supplier in the first and subsequent rounds of the aggregation program. For more information on energy aggregation, please visit • ComEd.com/about-us/municipal-aggregation • www.pluginillinois.org/MunicipalAggregation.aspx p.24

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