Villages Resource Guide

ResourceThe Villages Golf and Country ClubGuide 2014 www.TheVillagesGCC.com

The Villages Resource GuideAssessments Villages Centers Table of Contents: pg. 9 pgs. 10,11 pgs. 17,19 The Villages Golf and Country Club....Pg. 3 A Word from the General Manager.......Pg. 5 Facilities & Tennis & Golf Boards of Directors.............................Pg. 7 Amenities More Assessments..........................................Pg. 9 pg. 25 The Individual Villages........................Pgs. 10,11 pg. 21 pg. 23 Map of the Villages...............................Pgs. 12,13 Ambassador Program...............................Pg. 14 Public Safety......................................Pg. 15 Cribari, Foothill Centers...........................Pg. 17 Vineyard, Montgomery Centers.................Pg. 19 Facilities and Amenities.............................Pg. 21 Tennis, Bocce, and More.........................Pg. 23 Golf.........................................................Pg. 25 Golf Tournaments.................................Pg. 26 Bistro and Bar......................................Pg. 27 Clubhouse............................................ Pgs. 28,29 A Host of Activities..............................Pg. 31 Maintenance Services..........................Pg. 32 Employees, Accounting Department.....Pg. 33 List of Clubs/Organizations................Pg. 35The Villages Golf & Country Club Community Open House Bistro and BarResource Guide is published by The Villages Golf and pg. 27Country Club, an active 55-plus community, for its annualCommunity Open House event. Activities pg. 31 The Villages Golf and Country Club 5000 Cribari Lane San Jose, CA 95135Darren Shaw — PublisherMary Majerle-Tatum — Director of Community ActivitiesMike Espinoza —­­ Layout and designContributing photographers: S.R. Hinrichs, Heide Stover,Eric Stusnick, Lou Alexander.Thanks also to the Villages Clubhouse for photos.Special thanks to Joanne Guillen and Marcos Ortiz.Cover Art: The Villages Arts & Crafts Association oftenshowcases works by talented Villages residents. On thefront cover are: “Sailboat” by Barbara Gottesman, “Storm”by Bill Tibbs, “Flowering Trees” by Diane Dathe, and“Sunflowers” by Jane Hink.Disclaimer: Publication of advertising in the Community Open HouseResource Guide does not constitute endorsement. Licensed real estateprofessionals advertising in the Community Open House Resource Guideare required to name themselves as agents or brokers, or list the name of thebrokerage for whom they work as part of their ad. This is in compliance withReal Estate Law Section 10140.6. © 2014. All rights reserved.Visit the Villages web site at http://www.theVillagesgcc.com 2

The Villages Golf and Country ClubSan Jose’s “Best Kept Secret in 55-plus Communities” The Villages Golf and Country personal gardening plots, stables, bocce boundaries. And when it’s time to relax,Club, an active 55-plus community, courts and numerous facilities designed there’s a well-stocked library with ais situated in the beautiful Evergreen to encourage community life. nice selection of periodicals, videos andfoothills of San Jose, California. books. Residents can also stay in touch Near shopping, public transporta- with the community’s weekly newspa- The Villages is a private, secluded, tion and the Bay Area’s cultural com- per, The Villager, and other electronicgated community, which is part of the munity, The Villages has been rated and televised media.exciting San Francisco Bay Area, in the among the top 20 senior communitiestenth largest city in the United States: (for persons aged 55 and older) in theSan Jose—Capital of Silicon Valley. United States by New Choices for Retire-Established 47 years ago on the site of a ment Living Magazine.former hillside vineyard and winery, the2,309 condominiums and 227 single- In addition to the Pro Shop/Club-family homes nestle into 1,200 acres of house complex with its full-servicelush landscaping and sparkling lakes set restaurant, lounge and banquet halls,against a picture-perfect background of there are four, fully equipped and fur-natural beauty. nished community centers ready to host just about any event. Controlled gate The focal point of The Villages access and a 24/7 Public Safety presenceis its spectacular championship golf provide Villages residents with the as-course, Pro Shop, elegant Clubhouse surance of privacy.and Restaurant, and new Bistro & Bar.In addition to golf, there are four swim- Villages residents are active andming pools and spas, six tennis courts engaged in their community, whetherand a fitness center. it be participating in community orga- nizations, physical activities or cultural But the fun doesn’t stop there. The and artistic endeavors. Residents canVillages has something for every one stay in shape at their fitness center orof its roughly 4,000 residents. There by walking miles of pedestrian-friendlyare more than 100 social organizations, streets and well-marked hiking trails ina full calendar of activities, fine arts, the foothills, all within the property’s 3

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A Word from the General Manager This Resource Guide has been designed to provide the reader with a general overview of theVillages Golf and Country Club. It is intended to highlight various advantages of being, and be-coming, a Villager. Since 1967 The Villages Golf and Country Club has been in a constant state of evolution.Comprised of 12 distinct residential districts, The Villages presents a neighborhood suited for ev-eryone. From the quaint Cribari condominiums, to the spacious hilltop-view villas in Valle Vista,the beauty of The Villages is its diversity—not just in terms of real estate, but also in terms of itspeople, activities, and lifestyle. Many Villagers say it’s Silicon Valley’s best kept secret. With only 2,536 available residences, becoming a Villager is considered by many to be acoveted accomplishment, and here’s why… There are very few communities remaining in our country (let alone the Bay Area) thatepitomize the word “community” in every sense. The Villages Golf and Country Club is one ofthose communities. A feeling of comfort and safety is what all Villagers feel every time they passthrough the front gates coming home. “It’s a safe place,” they say—a place to which they love toreturn when venturing out. Our community provides friendships, support, activities, amenities,unlimited social and educational opportunities and a nearly maintenance-free lifestyle outside thehome, all of which makes Villagers feel they are part of something very special. Villagers them-selves will tell you “it’s the best place I’ve ever lived.” As General Manager, I take great pride in managing a team of employees who are committedto providing exceptional customer service from every level of the organization. We enjoy contrib-uting to the lives of all Villagers and look forward to raising the curtain every morning so that thecommunity can be enjoyed as it was intended. If you are a Villager, you know what it means to be one. If you’re not a Villager, take the timeto find out why everyone else believes it’s one of the best communities in the country. Come seefor yourself why Villagers never want to leave. “A healthy social life is found only, when in the mirror of each soul the whole community finds itsreflection, and when in the whole community the virtue of each one is living.”­This is The Villages. — Darren Shaw, General Manager 5

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Boards of Directors The Villages Corporations The three California corporations that are responsible for the governance of The Villages are listed below. All members belong tothe Club corporation; members are then either a part of the Association or Homeowners’ corporation. The Villages Golf and Country Club (“The Country Club”) The Board of Directors of The Villages Golf and Country Club, Left to right: William Bing, Joe Civello, John Paquette,a California corporation, is responsible for the management of Club Richard Warren, Mike Swiontek, Matthew Giordono,operations. The Country Club is responsible for all recreational, Wayne Weiler.social, and cultural events in operation at The Villages. TheCountry Club maintains streets, the community centers andadjoining swimming pools, the Clubhouse/Pro Shop complex,the two golf courses, tennis courts, and more. The Country Clubmanages, operates, and maintains these many facilities. The Villages Homeowners’ Corporation and The VillagesAssociation have authorized The Villages Golf and Country Clubto act as management agent for those two corporations.The Villages Association (“The Association”) The Board of Directors of The Villages Association, a California corporation, is responsible for the management of the 2,309 condominiums and assocociated common areas. The Association is responsible for maintenance of the condominium common elements, such as exterior walls, roofs, and landscape. The Association carries property damage, earthquake and liability insurance for all buildings within the condominium area.Left to right: Garry Ashby, Diana Hunter, John Campbell,Donald DeVincenzi, Jim Teague, Jack Haggerty, Bob Man-zanares. The Villages Homeowners (“Homeowners”) The Homeowners’ Corporation consists of 227 single-family homes dispersed throughout The Villages. The 75 units collectively known as “The Estates” share some landscaping maintenance costs, and consequently have a different assessment basis compared to the other 152 homes. The Board of Directors of The Villages Homeowners’ Corporation, a California corporation, is responsible for governance of the single-family homes. Left to right: Gary Margoles, Julian Rodriguez, Nancy Greene, Burt Lancaster, Gary Walden. 7

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Assessments 2013/2014 Club Assessment Cost Components Breakdown of Monthly Club Assessments:Golf Course: $21.50 Community Centers: $21.48 Reserve Facility Fund: $8Clubhouse: $12.62 Community Activities: $10.66 Villager: $8.49Restaurant: $21.51 Reserve Replacement: $59.10 Roads/OtherCable TV: $38.11 Swimming Pools: $5.72 Properties: $21.37General/Admin: $36.35 Post Office: $1.17Tennis Courts: $.32 Public Safety: $31.50 TOTAL: $297.90The pie chart above only reflects the Club’s assessment components and not the Association or Homeowners’ Corporation. Assessment information provided is accurate through June 30, 2014.The Villages Golf and Country Club/Association Dues and Services At The Villages, you are automatically a member of The Villages Golf and Country Club and either The VillagesAssociation or The Homeowners’ Corporation, when you purchase a condominium or single-family home. For onereasonable monthly fee (which includes both the Club and Association operating and reserve assessments), the Cluband the Association provide a number of very important services you would pay for separately if you did not live at TheVillages. Your VGCC and Association (Condos) fees include: (In addition to the services highlighted in the above pie chart)• Golf/Country Club membership • Library • Exterior and street lighting • Building maintenance—roof(18 hole and 9 hole courses, • Maintenance of 4 community repair, building maintenance anddriving range, Pro Shop) centers exterior painting (Association only)• 4 swimming and hydro-massage pools • Maintenance of private roads • Trash collection • Water• Tennis courts (6) • 24-hour Public Safety service • Property, commercial general liability insurance, and• Bocce courts (2) • 550 acres of open space with earthquake coverage • Full-time property management• Weekly community newspaper hiking trails • Pest control• Comcast Cable TV (expanded • Community Activities Directorpackage) • Taxes for recreational centers,• Dedicated community information golf, etc.television channels • Common area gardening/• Post office landscape service 9

The Individual Villages Village Cribari Village Sonata• Village Cribari • Village Sonata• Condos (villas) • Condos (villas)• Built in 1967 (First village built) • Built in 1998• 94 single and two-story buildings with 576 villas • 42 single-story buildings with 102 villas• Average square footage: 1,233 • Average square footage: 1,770• Current range for monthly assessments: $558 to $636 • Current range for monthly assessments: $604 to $662Village Fairway Village Glen Arden• Village Fairway • Village Glen Arden• Condos (villas) • Condos (villas)• Built in 1996 • Built in 1989• Eight single-story buildings with 22 villas (Smallest village) • 25 two-story buildings with 120 villas• Average square footage: 1,557 • Average square footage: 1,800• Current range for monthly assessments: $714 to $792 • Current range for monthly assessments: $603 to $725Village Montgomery Village Verano• Village Montgomery • Village Verano (Built in 1980)• Condos (villas) • Condos (villas) and single family homes• Built in 1971 • 86 single and two-story buildings with 207 villas• 75 single-story buildings with 351 villas • Average square footage: 1,578• Average square footage: 1,203 • Current range for monthly condo assessments: $625 to• Current range for monthly assessments: $500 to $919 $877; Single-family homes assessments: $318 10

The Individual VillagesVillage Heights • Village Heights Village Hermosa Village Olivas • Condos (villas)Village del Lago • Built In 1978 • 23 single and two-story buildings with 72 villas • Average square footage: 1,584 • Current range for monthly assessments: $694 to $826 • Village Olivas • Village Hermosa • Condos (villas) • Condos (villas) and • Built in 1992 • 165 single-story buildings single-family homes • Built in 1975 with 207 villas • 146 single and two-story • Average square footage: 1,967 • Current range for monthly buildings with 196 villas; 74 single-family homes assessments: $726 to $1,020 • Average square footage: 1,286 • Current range for monthly condo • Village del Lago assessments: $515 to $1,022; Single- • Condos (villas) family homes assessments: $318 • Built in 1985 • 55 single and two-story buildings with 174 villas • Average square footage: 1,522 • Current range for monthly assessments: $670 to $870 The Estates • The Estates Village HighlandVillage Valle Vista • Single-family homes • Built in 1995 • Village Highland • Enclosed by Village Olivas • Condos (villas) and • 75 single-story single-family single-family homes buildings • Built in 1987 • Single-family homes • 115 single-story buildings with 210 assessments: $531 villas; 49 single-family homes • Average square footage: 1,650 • Village Valle Vista • Current range for monthly condo • Condos (villas) • Built in 1999 assessments: $717 to $975; Single- • Last village to be built family homes assessments: $318 • 29 single-story buildings Assessment information provided with 72 villas is accurate through June 30, 2014. • Average square footage: 2,165 • Current range for monthly (See pages 12 & 13 for a map of The Villages) assessments: $642 to $689 11

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Public Safety A More Secure Community The Villages Public Safety Department provides a wide variety of serviceson a 24-hours basis, with the goal of providing a safe and well-regulatedcommunity for all residents, guests and employees. Residents will find a friendly and professional staff located in the PublicSafety Plaza (at the entrance to The Villages). Uniformed Public Safetyofficers ensure that only those individuals who have been cleared as guests,or have official business in The Villages, are allowed entry. The Public SafetyDepartment has recently launched a new program to clear Villages’ guestsand contractors. This new program should prove to be another effectivemeasure in helping to keep The Villages more secure. Public Safety’s Administration Office is located in Building C near the tennis courts. Office hours are Monday through Friday, 8:30 a.m. to 11:30 a.m. and 1 p.m. to 4 p.m. The office number is 408-239-5246. Public Safety officers routinely patrol The Villages and quickly assist residents in need. Officers are trained in CPR, first aid, and certified in the use of Automated External Defibrillators (A.E.D.s). For those accidently locked out of their homes, Public Safety maintains a set of keys for condominiums. Public Safety officers can also assist residents with minor maintenance problems occurring after normal business hours. 15

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Cribari & Foothill Centers Cribari CenterLocated in Cribari Village on Cribari Lane, this is the keystoneof the four community centers. The facility hosts a multi-useauditorium, several meeting rooms, dedicated card rooms, aboutique featuring resident hand-crafted items for sale, a postoffice, a community library, guest rooms, a woodshop, arts andcrafts room, billiards, a ceramics room, and Wi-Fi service. Foothill Center Foothill Center is located at the intersections of Fairway Drive, Village View Drive and Olive Grove Way. The facility hosts a pool, spa and social hall with kitchen. The social hall accommodates up to 100 people for dining, or up to 125 people for meetings. There is a barbecue area near the main entrance to the facility. The social hall is equipped with a public address system, projection screen, and Wi-Fi service. 17

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Vineyard and Montgomery Centers Vineyard Center Vineyard Center is located at the intersection of Villages Parkway and Fairway Drive. The facility hosts a pool, spa and social hall with kitchen. The social hall accommodates up to 70 people and is equipped with a public address system, projection screen, and Wi-Fi service.Montgomery Center Montgomery Center is located in Montgomery Village off Montgomery Lane and Wehner Way. The facility hosts a pool, spa, fitness center, and social hall with kitchen. Adjacent to the kitchen is an outdoor barbecue area. The social hall accommodates up to 50 people. Wi-Fi service is also available. 19

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Facilities & AmenitiesPools and Spas Cribari Pool and Spa: The heated The Villages GCC Library Gazebo Parkpool and spa are open for use April 15through October 31. The swimming The Villages Library is a volunteer- Available for use by residents andpool and spa are available 5 a.m. to 10 run, community-based library. It is their guests, Gazebo Park is a picnicp.m. Children’s swim hours are from 10 open seven days a week, Monday to and barbecue facility. It features maturea.m. to noon. Saturday, 9 a.m. to 5 p.m. and Sunday shade trees, electricity and running 2 to 5 p.m. The library has hard-back, water. There are picnic tables to Montgomery Pool and Spa: The paper-back, and large-print books. accommodate up to 150 people andheated pool and spa are open May 1 The library also has books on tapes, two large charcoal barbecue pits. Athrough October 31. The swimming CDs, and a limited number of movies. small group of four tables and two smallpool and spa are available 5 a.m. to 10 The library has reference books, daily charcoal barbecue pits are availablep.m. Children’s swim hours are from papers and periodicals. A community without reservations (located to thenoon to 2 p.m. computer is available for residents to right of the bocce courts). use. Complimentary wireless internet Vineyard Pool and Spa: The heated access is available, as well as at several The Villages Stablespool and spa are traditionally open year community centers.round, 5 a.m. to 10 p.m. Children’s Residents may board horses atswim hours are from 2 p.m. to 4 p.m. the community stables for a rental fee. Stable facilities include a barn, Foothill Pool and Spa: The heated paddocks and exercise area. There arepool and spa are open for use May 1 also seven bridle paths available in thethrough October 31. The swimming hill lands.pool and spa are available 5 a.m. to 10p.m. This is an adults-only pool.The Villages Hiking Trails There are more than 500 acresof open space, which include sevenhiking trails offering recreationalopportunities ranging from easy tochallenging experiences. Trails offerhikers vistas overlooking Santa ClaraValley, wildlife and beautiful scenery. RV Storage The Villages offers fee-based, on-site storage for resident-owned and registered recreational vehicles, boats and trailers. There are currently 129 spaces. The storage lot has a dump station and a limited number of electrical outlets.Many amenities may be enjoyed by Villagers and their guests 21

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Tennis, Bocce & MoreTennis Bocce Fitness CenterThe Villages has six USTA regulation Two bocce courts are available for The Fitness Center is located attennis courts. They are available for use residents and their guests by reservation. Montgomery Center. Hours are 4:30 a.m.by Villages’ residents and their guests. Courts are located adjacent to Gazebo to 10 p.m. daily. Equipment includes:The Tennis Club offers opportunities Park’s picnic area. There are Bocce five treadmills, two upright stationaryfor recreational and tournament play. Bashes most Fridays throughout the bicycles, three recumbent bicycles,No matter your skill level, there is year, and with Gazebo Park nearby, you one rowing machine, one pec deck,an opportunity for you to enjoy The can have a great time with your family free weights, one stair stepper, threeVillages’ tennis courts. at Gazebo Park and the bocce courts. elliptical trainers, one chest press, one lateral pull down, one vertical lift, one abdominal machine, one leg press, one seated leg curl, one leg extension, and one bicep curl. (A new fitness facility is under construction and is expected to open in 2014.) 23

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Golf The Villages Golf & Country It is an ideal place to take your game to the next level.Club was founded in 1967. The for new golfers Our instruction programs offer18-Hole Championship Course learning the gamewas designed by famous golf course or for experienced golf lessons ranging from beginner toarchitect Robert Muir Graves. The golfers honing experienced levels with private, semi-Villages golf course features wide, their skills. private and group settings. Our goal isinviting fairways and receptive to get you on the course as quickly asgreens. Mature pine and eucalyptus In addition possible to enjoy the game and all ittrees line the fairways. The greens to the golf course, has to offer!challenge all golfers to conquer the there are greatsupple slopes. practice facilities, including a 15-stall Enjoy the beauty of the eight driving range andlakes as you play your way through two short-game135 manicured acres. All 18 holes are practice areas toequipped with four sets of tees to ac- perfect your wedgecommodate golfers of all skill levels. and bunker play. And the 8,000 Villages Country Club members square-foot practice putting greencan play 18 holes of golf for $26 with is the perfect place to work on yourno additional membership fees. putting skills. The Par 3 course is placed within Catering to your golfing needs,the confines of the front nine of the the Pro Shop offers friendly service,18-Hole Championship Course and easy check-in and a wide range of golfoffers a unique golfing experience for apparel, equipment and merchandisenovice and experienced golfers alike. Golf Course Maintenance All tees andbunkers wererenovated be-tween 2002 and2008. Courserenovation wasdirected by golfcourse architectDon Knott, leadproject architect for legendary golf course architectRobert Trent Jones. The driving range was completely remodeled in2010, with the addition of target greens and a newcomputer-controlled irrigation system. The Villagesconverted to recycled water in 2000 (except for thegreens) in an effort to conserve natural resources. The Villages Golf Course Maintenance Depart-ment is certified by both the Audubon CooperativeSanctuary Program for Golf Courses and the Wild-life Sanctuary Program, which provides information,guidance, and support to conduct proactive environ-mental projects beneficial to course users and the en-vironment. Some current projects include: a recycling pro-gram for all plastic, glass and aluminum containerscollected on the golf course and the identificationof more than 140 bird species (hawks, turkeys, owls,etc.) and more than 20 mammals, including jackrab-bits, deer and the occasional bobcat. 25

Golf TournamentsThe Villages—The Ideal Location For Golf Tournaments The Villages Golf and Country Club offers an excellent venue to hold your Below are some popular Golf andnext corporate or tournament outing. Along with the Par 72 championship Dining packages we offer. Each cancourse, and the always fun and enjoyable 9-hole par 3 course, we can offer your be tailored to your group’s needs.company or golf group, meeting and dining accommodations for up to 300 Call or come by the Club to createpeople, depending on your needs. If you would like to have your pre/post-golf the golfing experience your playersactivities outside, the Bistro and Bar patio area or the tree-shaded area at Gazebo will be talking about for a long time!Park­(next to the golf course) are great places available to you. Tournament Food and Golf Packages:Hold your activities at the Bistro and Bar Hold your activities at Gazebo Park Eagle Package: Includes Lunch, Dinner and GolfHold your tournament banquet at the Clubhouse Box Lunch or Hamburger and Hot Dog Menu, Dinner and Wine The Villages Pro Shop is fully Golf: Greens fees equipped with the latest high quality merchandise and a line of men’s and Cart fees ladies’ golf apparel. We also have Free range balls the expertise and experience in Tournament Services tournament management to make (scoring, cards, contests, etc.) sure your event is a success for your clients and golfers. Birdie Package: Dinner, Wine and Golf Dinner: All American Buffet or a Taste of Italy Buffet Golf : Greens fees Cart fees Free range balls Tournament Services (scoring, cards, contests, etc.) Par Package: Lunch and Golf Box Lunch or Hamburger and Hot Dog Menu Golf : Greens fees Cart fees Free range balls Tournament Services (scoring, cards, contests, etc.) Villager Golf Package: Hors d’oeuvres selection of up to three items Golf : Greens fees Cart fees Free range balls Tournament Services (scoring, cards, contests, etc.) 26

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A Host of Activities The Community Activities De- events. The department also provides are expected in 2014!partment helps enhance the social an in-house janitorial service for keep- The Villages is a vibrant commu-pulse of the community. Villages resi- ing the community’s many facilitiesdents choose from a host of opportuni- clean. nity, filled with active and involvedties and pursue numerous on-site and people, and it is the mission of theoff-site recreational, cultural, and en- All community events are sched- Community Activities Department totertainment activities. uled through the Community Activi- offer something for all of them. ties Department—16,000 such events With more than 60 charteredclubs, 40 informal social groups, andnumerous special-interest and neigh-borhood groups, members can easilyfill their schedules. In addition, the department fillsthe community’s communicationneeds by offering a weekly newspa-per—The Villager. The paper is hand-delivered to every residence and isavailable in digital format on TheVillages’ website. The community’selectronic media includes two com-munity television channels, a web-site—www.thevillagesgcc.com—andFast Lane (The Villages weekly e-mailnews blast). A team of media servicetechnicians offers groups audio/visualsupport services for their meetings andWWeellccoommee ttoo TThhee VViillllaaggeess AAmmbbaassssaaddoorr PPrrooggrraammThinking about a move to The Villages?Interested in viewing the community and getting a resident’s perspective?The Community Activities department offers community tours led by residents to those interested inre-locating to The Villages. The tour is a wonderful opportunity to get a first-hand perspective of life hereat The Villages with a general overview of the community, such as amenities, samples of architecturalstyles, activities and lifestyle.Tours are offered at times that are convenient for you and the assigned volunteer. Please contact theCommunity Activities Department at 408-223-4643 several days in advance of your desired tour date.We look forward to sharing this great community with you.Property and/or real estate tours are also available through real estate agents. 31

Maintenance Services The Maintenance Services De- lot, Gazebo Park, Pro The Maintenance Departmentpartment is responsible for oversee- Shop, six tennis courts,ing building repair and maintenance four pools/spas, business Provides For You:services for common area building offices, gardens, plazacomponents on behalf of the Associa- gate, and the natural hill • Customer Service staff on site totion as well as the Club. This includes lands. answer questions, create work orders andlandscape, paint, streets, dry rot re- provide follow-up.pairs, and many other services. Single-family hom- • Building maintenance and management eowners provide their for all Association-owned components. Facilities is responsible for the own building and land- • Exterior light maintenance.maintenance of the four community scape maintenance, • Building maintenance and managementcenters, two restaurants, stables, RV with the exception of for all Club buildings. The Estates neighbor- • Landscape maintenance for all common hood, which partici- area property. pates in our landscape maintenance • Pool/Spa maintenance. program. • Exterior pest control. Maintenance Services handles • Project management. over 13,000 work orders and approxi- • Billable services to replace smoke mately 30,000 phone calls a year. alarms, carbon monoxide alarms, batteries, and interior light bulbs. The Maintenance Department’s • Architectural Committee Administrator Mission Statement: on staff to answer questions and help owners complete the proper paperwork “Our mission is to provide exceptional to submit to the various Architectural customer service while striving to main- Committees for approval in order to make tain the many assets of the community” changes to the exterior of their homes. 32

Employees The Villages community is serviced 12 managers and directors. Seven are Our employees appreciate theby 180 part-time, full-time and on-call state-certified Association Managers, positive comments and supportemployees (70 job classifications), with two others in the process of they receive from the residents; thisworking in various departments. obtaining this certification. Three of makes for a great relationship. That the seven state-certified managers have relationship, coupled with working Coming from very diverse also earned national recognition from in such a beautiful place, makes Theprofessional backgrounds, our the National Board of Certification for Villages Golf and Country Club a topemployees enjoy working with Community Association Managers. work place.one another, appreciate sharingperspectives, and collectively strive to As an employer, The Villages is —Ileana Matei, Director of Humanmake a positive impact at The Villages. guided by a company-adopted set of Resources and Workplace SafetyThey take pride in their contributions Guiding Principles, which inspiresand in the quality of service they and motivates its employees to giveprovide to the community and its their very best at work, while alwaysresidents. As such, the company’s maintaining high morale.employee turnover is very low, and theaverage employment longevity is morethan 12 years. Many of our employeeshave surpassed the 20, 25 and even30-year marks of service. The Villages management team iscommitted to maintaining a safe andproductive work environment, free ofharassment and discrimination—anenvironment where proper trainingis available for the employees tomaintain and enhance their level ofprofessional skills. Our senior team is comprised ofThe Villages Accounting Department Makes Life Easier One of the conveniences of living in The Vil- lages is an on-site Accounting Department. Vil- lages residents have complete access to the Ac- counting staff. The Villages delivers an account statement to your villa each month. This statement sim- plifies your life by including assessment charges, green fees, restaurant charges, etc. You may mail your payment or have your payment automatically transferred from your checking or savings account. Assessments, or HOA fees, are important fac- tors to consider when choosing where to live. At The Villages, assessments provide a great value, al- lowing you to live the country club lifestyle with access to the golf courses, Clubhouse restaurant, pools with spas, tennis and bocce courts, hiking trails, etc. See pg. 9 for a breakdown of the assess- ments. For more detailed information, please call 408-223-4639. 33

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Board-recognized Clubs & Organizations• The Villages Amateur • Dippy Dolphins • Jewish Group Astronomy/Radio Astronomy • Dog Club • Korean Club Club • Episcopal Group • Library • Evergreen Villages Foundation • Macintosh Users Group• Amateur Radio Club • Ethical Humanist Club • The Villages Medical Auxiliary• The Villages Amateur Theatre • Fairweather Social Group • The Villages Mexican Train• The Villages Arts & Crafts • Flower Ladies Arranging Guild • Foothill Garden Club Dominoes Association • Friends of San Jose State • Music Society• Bandini Patrol • Garden Club • Opera Lovers’ Club• Bocce Club • Genealogy Club • P.E.O. Club• Brandeis National Committee • German Club • Quilters’ Club • The 18-Hole Men’s Club • The Villages Readers Club • The 18-Hole Ladies Club • The Villages Recreational• Bridge/Duplicate • The Nine Hole Men’s Club (The• Bridge/Intermediate Party Vehicle Club• Bridge/2nd & 4th Intermediate Pinseekers) • Republican Club• Bridge/The Villages • The Nine Hole Ladies Club (The • Riding Club • Scarlet Sirens (Red Hat Society) Women’s Lunch & Bridge Swingers) • Search the Scriptures• Bridge Club at the Villages • Ladies Par 3 Club (The Shonis) • Senior Academy for Education• Camera Club • The Ironmen (Men’s Par 3 Club) • Senior Resource Services• Catholic Group • Hadassah • SIRs Branch 114• Cheers • High Twelve • SIRs Branch 38• Club Latino • Hiking Club • Table Tennis• Club Cabaret • Investment Resource Club • Tennis Club• Community Chapel • The Villages Italian Club • Ukulele Club• Crimson Charmers’ Red Hat • Jazzercisers Club• Democratic Club 35

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