One Shriram - Magazine August 21

THE shriram group magazine issue 1 AUGUST 2021 THE Unassuming GENIUS R.THYAGARAJAN An interaction with Paul Hanratty-CEO, Sanlam Limited

2 One Shriram August 2021

Editor’s Message Editorial Team Dear members of the Shriram family, Amit Bhatia Prachi Mishra I am delighted to present to you the first issue of One Shriram, V Suresh the first Internal Magazine of our wonderful group. Subhashree M Mahesh C Our group is one of the largest financial services conglomerate Varun Kishore Raavi in India. Yet, how many of us know about the group beyond Amit Agrawal the artificial boundaries created around us by our branches, Ashish Goyal our zones and our companies. Through this magazine our Garima Behl intent is to make sure that all of you get to know more about Rima Srivastava what has made this group such a coveted one and why this Shishir Jain group is the darling of the employees, investors and all other stakeholders. Shriram Group together has an overall customer base in excess of 21.5 million, around 74,500 employees across 3,950 branches and net profit of over R4900 crore with Assets Under Management (AUM) of R1.75 lakh crore. Let the magnitude sink in a bit; if our 21.5 million customers and their families were to be a separate country, they would be the 14th most populous country on this planet. That is the magnitude of the difference that all of you are making in this world. All of us must take a fair bit of pride in this. It is but natural that we begin our journey in One Shriram with learnings from our founder R. Thyagarajan. What motivated him to embark on the Shriram journey? What was his vision and how much of that vision have we come good on? Doing the interview with him to write out this piece was a pleasure. We also introduce you to a few seniors in the group and their thought process. Going forward, we would like all of you to contribute towards your own One Shriram. If you have any ideas or if you come across any initiatives that you think must be covered in this magazine please write in to [email protected]. I hope you derive as much pleasure reading it as I had putting it together. Thank you. Ravi Subramanian [email protected] August 2021 One Shriram 3

WHAT'S INSIDE 20 Shriram Community The movers and shakers of the group. 06 22 Cover Story 16 Know Your A rare and remarkable Partner interaction with Meet our partner R. Thyagarajan, Paul Hanratty, CEO, Founder-Chairman, Sanlam Limited. Shriram Group. 12 Leadership 26 Speaks DV Ravi, MD, Shriram Capital, sheds light on the uniqueness of Shriram Group. Introduction Digital Connect An introduction to the Embarking on business conglomerate. Digitisation.

28 32 44 48 Health Campaign Shriram in Media The group’s nation-wide A summary of key vaccination drive. industry news and business reports. 30 38 Flashback Awards & Reminiscing the Recognitions moments that made The awards and us proud. felicitations received by the group companies. 46 50 Shriram Events Contest Shriram Capital Tamil Name the Shriram Nadu Premier League. Man contest. Employee CSR Goals Welfare Shriram Group believes Fostering a culture of in encouraging societal care and compassion. change.

COVER STORY THE UNASSUMING GENIUS R.THYAGARAJAN SPEAKS A rare and remarkable interaction with R. Thyagarajan, Founder-Chairman of the Shriram Group, on building a legacy, his learnings in life and more. 6 One Shriram August 2021

“A genius is one who has the ability to RT does not like to be referred to as an create companies that manage wealth take infinite pain in his (or her) pursuit entrepreneur. He refutes the fact that he of over R1,00,000 crore and have over of excellence,” says R. Thyagarajan, has created Shriram Group, one of the 75,000 employees across the country? when we ask him if we can call him a largest financial services conglomerate genius in the financial services space. in India. “I am keenly aware that I did “In whatever way I can help, I look “By that definition I am not one,” he not create anything by myself. I probably forward to taking part in the process. I claims. “Well a genius is one who leaves assisted in communicating clear ideas. share perspective freely,” he says. a legacy behind. One who is respected Ideas about what we definitely should by everyone around him. One who is a not be doing,” he says. In an interview with One Shriram, RT, leader by influence and knowledge. One with his characteristic humour and wit, who recognises trends and prepares He does not use a mobile phone, has speaks about various facets of his life for risks that may be dancing on the little worldly possessions and is scared including his school days where he horizon. By that logic you tick more of air travel. He says he would be was directly admitted to Class 7, a time boxes that point towards the genius in uncomfortable if he lived in a large house when he upset his astronomy professor you,” we argue. This is one argument which, by his definition, is anything over at University of Madras and his days which we wouldn’t want to lose with RT. his current 1,200 square feet house. at the Indian Statistical Institute. He A charismatic, unassuming, thought- also elaborates on influences, picking provoking leader, who leads by influence He considers himself a ‘born socialist’ his business leaders, his anger or the rather than by authority, people like RT who has always believed in the idea of lack of it, and the story behind Shriram are few and far in-between. equality and equal opportunity since his Group’s logo—the dapper man pointing childhood and loves the idea of ‘doing at the sky. Everything that we have heard about very few things’. the Founder-Chairman of the Shriram Group, R. Thyagarajan or RT, as he is RT’s words then beget the question, called by colleagues and friends, is true. how can a self-proclaimed ordinary man I am keenly aware that I did not create anything by myself. I probably assisted in communicating clear ideas. Ideas about what we definitely should not be doing - R. Thyagarajan August 2021 One Shriram 7

COVER STORY Hardly a rebel semester exams, he scored a mere 8 Unlike the students of today who are marks out of 100 in the subject. There was not admitted into pre-schools and nurseries much rebellion at the tender ages of two and three, “I am extremely incurious. If I am forced (during my youth). RT began his classroom experience to learn something, I will learn it well. It was present in only when he was about eight years My astronomy professor also took my thought and not old. Funnily enough, the first time he mathematical analysis class—a subject in action. Even was admitted in a school, he began at that I stood first in. The teacher was if there was any Class 7. almost in tears and enquired about my rebellion, it went health. He wondered if my astronomy unnoticed “I don’t think my father believed in the marks were because of his teaching. I concept of formal education. He was did not want to disappoint him so I ended 8 One Shriram August 2021 doing things very differently (from the up getting some 60 or 65 in the following people of his times) and he did not give exam. I would have liked it better if I had much emphasis to formal education,” a different astronomy teacher,” he says. says RT. When asked if he was a Born Rebel, he Until then, RT would attend an hour- shakes his head. “There was not much long class every day by a teacher who rebellion (during my youth). It was present would travel from a neighbouring village in thought and not in action. Even if there to teach him. was any rebellion, it went unnoticed,” he says. “Everyone should be a rebel at When he moved into a conventional some point in time. If you are a rebel in classroom set up for the first time, he your thoughts, you innovate, you think says he had no idea how to behave. differently, you come up with solutions While other students would stand up and which others don’t.” And that is where deferentially answer questions posed we got a first inkling of what makes RT by the teacher, RT would be happy to different. He questions status quo. He is answer while sitting down as he had no so passionate about thinking contrarian clue about classroom etiquette. However, that it is almost as if he is imploring you he was always able to study well. to do the same. “Arithmetic was pretty simple in my Gandhian communist head. It was the same with Mathematics. Although RT was not necessarily Without much effort, I would top the class rebellious, he says that he was at least till I completed matriculation. astounded by the unfairness surrounding Even though I studied in a Tamil medium the idea of wealth since he was pretty school, I was good at English,” he says. young. “Since there was no electricity in He adds that he shifted to a much better the village, a servant would often fan us school in Mayiladuthurai before he left for even though he was sweating himself. college to Vivekananda College, Chennai. It would be embarrassing. I did not like the idea of this societal imbalance where As he was 13 when he entered college, one person is significantly ‘lesser’ than he was categorised as a non-university the another. It is in my psyche,” he says, student who was disallowed from while answering a question on whether entering laboratories as only those above he is a born socialist. the age of 14 could handle chemicals, he tells. The idea has led to the creation of a fairly equal workspace where people across In college, RT says that he had to write ranks have the ability to come forward an examination in astronomy, a subject with thoughts, ideas and criticism. It has he had no inclination to learn. During his also helped RT create logical solutions

towards the upliftment of economically about mobilising resources for truck Former Minister of Science and marginalised sections of society. drivers and motivating people to lend Technology, Jaipal Reddy had once “Expectations from people have always to truck drivers. I felt like I was doing a described RT as a Gandhian communist, led me to help. In whatever ways I can good job in getting more money flowing he says. “I really liked this description. help, I look forward to contributing,” to the sector. The biggest benefit of In some ways, I am a great admirer of he says. Quoting an example, RT talks more funds flowing to the sector was Gandhiji, a bhakt of Gandhi. I am also a about the time he entered the world of the lowering of interest rates for truck communist but this does not mean that commercial vehicle financing. He says financing. We have done this in every I am going to go about cutting off the that truck owners were often denied business we operate in,” he says. heads of rich people,” he says. loans due to their high investment and rare sighting of the security—the Several such measures of kindness Familial ties truck itself. have made the Shriram Group a distinct RT says that his wife Bhavani and sons workplace. When asked whether Shivaraman and Vijay understand that “When someone asked me for money he would like to change anything he is different from them. He states that to buy a truck when I was working in about the years he spent building the his family is clear about the fact that New India Insurance, I lent him R10,000 company, he says that there is nothing Shriram is not a proprietary organisation. over a 15-year period. I was surprised he would do differently, mostly because when he turned up with his first month’s it is impossible to have done it any “A prospective family met my son before installment. He was thanking me. In other way. He adds that the culture his marriage. He told the father that it turn, I was thankful to him,” he says at Shriram Group that has been built is likely that none of the wealth created while talking about seeing opportunity organically over the years—a culture through me (via Shriram) would come to in the sector. “I realised that the risk rooted in equality—is what holds the him. My son asked the father to instead was low and returns were high. I went people together. assess him by his own earning capacity,” R. Thyagarajan, Founder-Chairman, The Shriram Group, receiving the Padma Bhushan Award from the Hon’ble President of India, Pranab Mukherjee at a function held at the Rashtrapati Bhavan, New Delhi, on April 5, 2013 August 2021 One Shriram 9

COVER STORY RT says. He adds that his family does says, adding that this awareness helps has not done it consciously. “After having not view the Shriram Group as their him get hold over this emotion and thus admired a person, I do not want to copy personal wealth. control it. that person. My admiration stops there,” he says. He adds that his father Ramamurthy was While discussing indulgences, he says convinced that he could not manage that he best likes to do nothing. “I like The logo story the wealth given to him and wrote a doing nothing and I am good at doing Shriram Group’s biggest identification portion of it in his elder son’s name. “He nothing for hours and hours. But, I marker has been its logo—a dapper (father) was an unusually furious person. read,” he says. Even if the work does man in a suit and tie pointing to the sky. Although he did not believe in god or not particularly interest him, he says that rituals, my father could read Sanskrit he tries to finish it. He also likes to listen “Like many things, this too just happened. and believed in horoscopes. He told me to music. One thing that RT loves to do It was not designed or dreamt of,” says that my horoscope was similar to my is to meet people. His doors are always RT in his explanation. grandfather’s—who according to him, open to people across levels, who have a was a destroyer of wealth,” he laughs. thought, an idea. “Even when I meet such The man in the Shriram logo was people, I don’t judge them by what they the creation of eminent cartoonist On indulgences, anger and have to say. I only offer them my views. I S Gopalan or Gopulu, who was helping influences never tell them what to do and what not the brand with their advertisement RT engages in a repartee when to. That choice is always theirs.” campaign. “The initial version of the discussing abstract concepts like logo was one which I liked. He was an ‘indulgence’, ‘anger’ and ‘influence’ as RT says that he has never been aam admi (common man). However, he answers with equally well-thought out influenced by anyone. He does not say AVS Raja (one of the founders of the yet whimsical responses. this with any sense of self-importance group), was the main decision maker but mostly as a matter of fact. He can and he wanted a big modern man with It is largely perceived that RT does not get recall several instances where his former a suit, coat and tie which the original angry but is that rooted in truth? “Let us bosses BK Shah, MVN Shetty and man did not have. I did not have any say that I do not like to take out my anger JB Boda inspired him through their strong opinions on the matter. If it was on others. I think it is unfair to take out decisions but not once has he wanted to left to me, we would not have had a anger and emotions on other people,” he exactly emulate them. Even if he has, he logo at all,” says RT with a smile. It is not the weaknesses that should be influencing one’s thinking but the strengths. I can list the weaknesses of people too but I realise that human beings come as packages—as long as the total package or combination works alright 10 One Shriram August 2021

The Shriram way Genius is one vast discourse on management theory, In a career spanning several decades who has an he says. across companies including his 15- ability to take year stint at the New India Assurance infinite amount Although RT disregards the idea of Co, 10-year stint at JB Boda and Co. of pain in pursuit anyone being an influence on his life, and subsequently at Shriram Group, RT of his vision, he has evolved a perception of what has much to say about those he has his dream, his constitutes genius from some of the employed and the leaders who have passion people he admires. This is what led emerged from the group. us to the conversation we began this different from others in the same field, he piece with, on whether RT is a genius “I have been an employee for 32-33 points to a time when he backed calls in finance in the same vein as some of years. From the age of 23 or so till my by people in leadership positions in the the other all-time greats in the world of retirement age of about 59, I was an group which he believed were wrong. music and fine arts. employee. Not a proprietor or an owner. “Though I considered it wrong, there I have a few shares here and there but was a freedom to do it. Culture evolves He evokes the examples of famous that is it. This is why I understand the around such events,” he says. He adds violinist Lalgudi Jayaraman, Tamil writer psyche of employees,” he says. that there is no textbook definition of Thi. Janakiraman and Tamil cinema a right management style or different director K. Balachander who, according RT says that the leaders from these management style. This is why there is to him, took an infinite amount of pain large groups of employees often just to achieve their vision. surface. They often contribute in the most unexpected yet useful ways to the “Genius is one who has an ability to organisation. He also admits to having a take infinite amount of pain in pursuit talent for identifying strengths in people of his vision, his dream, his passion,” which in turn helps him identify leaders. he says. “It could seem like ‘pain’ for He is clear, however, that he does not someone like me who does not do seek these leaders out. much, but I suppose it is happiness for them,” he says. He adds that being “This is needed while building a team. genius perhaps involves enduring, often It is not the weaknesses that should enjoying what others may perceive be influencing one’s thinking but the as pain. strengths. I can list the weaknesses of people too but I realise that human When asked if he would consider beings come as packages—as long as himself as the Lalgudi Jayaraman the total package or combination works of financial services, he immediately alright,” he says. refutes. “They are two very different things,” says this man, who refuses to RT says that business leaders should take full credit for building a trustworthy ideally be familiar with the intellectual large business organisation with over components of their work and must 75,000 employees and even goes have the ability to employ qualified to the extent of identifying himself as people. He adds that those with the somewhat ‘lazy’. ability to work hard especially come in handy as businesses go through Perhaps, genius also constitutes simplicity challenging situations that often require and the reluctance to acknowledge months and years of hard work and one’s own brilliance. For us, he will effort. He says that leaders must also always remain the humble genius whose be those who get gung ho about the influence towers over the lives of 75,000 positives in others. families and crores of customers across all the companies in this large financial Although RT says that it is difficult to services conglomerate called the exactly state how Shriram Group can be ‘Shriram Group’. August 2021 One Shriram 11

I n tro d u ctio n About US Shriram Group began its journey in 1974 with the sole purpose of serving the common man. What started as a small Chit Fund business is today a conglomerate encompassing multiple products and consumer segments in the financial services sector. Being a leader across the retail lending and insurance businesses for nearly half a century, the brand ‘Shriram’ is amongst the most trusted and reputed brands. The group boasts of strong fundamentals and a reputable track record of consistent growth. With its national presence, it serves as ‘one-stop shop’ for all financial solutions for the common man. 1974 Establishment 5 Decades of Entrepreneurship 3,950 Branches 8 Consumer Segments 2 crore+ Customer Base Over the last five decades, the group has established multiple lines of businesses that help the common man traverse on the path of prosperity. Our humble beginning as a small chit fund business has today flourished into a group with businesses encompassing the lending and insurance landscape with nearly 3,950 branches and a customer base of 2.1 crore. Thanks to its philosophy of serving the underserved, the company is closer to the grassroots and is considered a financier of choice for consumers in the lower middle income segment. The group has a dominant presence in commercial vehicle (CV) financing, retail financing, chit fund, equipment financing, housing finance, life insurance, general insurance, stockbroking, distribution of financial products, and wealth advisory services, and has been promoting the financial inclusion of low-income families and small businesses. 12 One Shriram August 2021

Shriram Capital Limited The Portfolio Shriram Transport (SCL) Finance Company (STFC) C hi t F und Bus i ness An overarching holding company Launched with humble beginnings Founded in 1979, STFC is one of the of Shriram, SCL was created with in 1974 by Shri Ramamurthy largest commercial vehicle financers the primary objective of optimising Thyagarajan, the chit fund was first with 25,000 employees. It has a niche the synergies across the group’s line of business set up by the group presence in financing pre-owned trucks financial services and insurance that was centred around the common with new ones for small truck owners entities. Registered with RBI as a Non- man. Chits Fund provides finance to with a network of 856 rural centres, Banking Financial Institution—Core small investors, businessmen, small 1585 branches, a distribution tie up Investment Company (NBFI-CIC), it scale industrialists, and is a good with over 500+ private financers across is professionally managed with high means of savings for contingency, India and a customer base of 85 lakh standards of corporate governance. extraordinary expenses on occasions truck owners and AUM of R115 lakh With a mix of strategic and financial like marriage, education, construction crore. STFC focuses on small/medium- investors such as Sanlam, Piramal, of house, etc. Through its 300 sized truck operators and truck drivers TPG, Apax Partners, Valiant Capital, branches served by over 1 lakh agents wanting to purchase their own vehicle. etc., SCL and its operating entities have and 2,500 employees, the company It provides bespoke credit services with an overall customer base in excess of has empowered over 1 crore families products to suit the needs of customers 2.15 crore, around 74,500 employees in the last 47 years, by disbursing over in the ‘Bottom of Pyramid’. With a across 3,950 offices, aggregate net R75,000 crore to chit subscribers and high footprint in rural and semi-urban profit of R4900 crore with aggregate small/medium enterprises. areas, its key value proposition includes Assets Under Management (AUM) in funding the transporter’s business excess of over R175 lakh crore. SCL S hri ra m Li fe Insu ra nce cycle, ranging from basic working has a credit rating of A1+ from CRISIL. capital needs to facilitating vehicle parts replacement. Shriram City Union Finance Shriram General Insu ra nce C om pany Shriram City was incorporated in 1986 In a joint venture with Sanlam, one of SGIC was established in 2008 as a to provide easy credit to self-employed the largest insurers in South Africa, joint venture of Shriram Capital and consumers running small enterprises. Shriram Life started operations in Sanlam. It has scaled up its network Prominent in the retail financing space, 2005. It has a distribution network at a healthy pace and is currently it is among the largest financers of of over 400 branches and 20 lakh operating with 200+ branches and a MSMEs and two wheelers in the country. customers under retail insurance young team of 2800+ employees. The It offers a comprehensive basket of loan and 4 crore customers under group company has had a strong profitability products for retail customers, viz. small insurance schemes. It aims to have record and accumulated profits of enterprise finance, personal loans, a strong distribution franchise to R1893 crore over the last 13 years. two wheeler loans, and loan against reach every household in the country. With strong values, commitment and gold ornaments. A deposit-accepting Shriram Life is the 8th largest private prudent underwriting practices, it has NBFC, the company has an all-India insurer in the country on the basis created a niche in the industry. SGIC presence with 926 branches, 24000+ of number of policies issued and has the highest solvency ratio and employees, AUM of over R29,500 the 16th largest in terms of new highest operating ratio in the industry crore and a customer base of 41.52 business premium collected. The and has emerged as a large player in lakh borrowers. It has undergone a company takes pride in being the only investment assets in the private sector. massive tech transformation and now private insurer focused on providing With a strong digital expertise, it has has digital enablers across business insurance solutions for semi-urban over 35000+ active channel partners processes for seamless loan customer and rural customers. Over 47 per and a service arrangement tie-up with acquisition and ease of operations. cent of the business is sourced from Indian Railways. rural areas. August 2021 One Shriram 13

I n tro d u ctio n Shr ir am H o us i n g S hri ra m Au tom a l l Way2 W ea lt h S ecuritie s Finance Limited Indi a Li m i t ed (S AMIL ) Pvt. Ltd Established in 2011, SHFL is a An ISO 9001:2015 certified company, An investment advisory company, the © Panchenko Vladimir, GN ILLUSTRATOR, ImageFlow / Shutterstock.com subsidiary of Shriram City Union SAMIL is India’s first-ever service key offerings of Way2Wealth Securities Finance. It predominantly caters to provider to offer a well-organised include stock broking and depository low and mid income self-employed and transparent platform for the services, distribution of mutual funds, consumer segment, and boasts of exchange of pre-owned vehicles insurance, national pension scheme, an employee strength of 800+ with and equipment. A part of STFC and fixed-income and PMS products. The 82 branches spread across the CarTrade Tech Limited, it conducts company was acquired by the group in country. It focuses on Tier II & Tier III more than 5,000 monthly bidding December 2020. It is now a subsidiary cities, targeting affordable housing, events through its structured physical of Shriram Credit Company Limited especially self-employed borrowers/ and digital platforms, making it India’s (SCCL). The company’s distribution informal salaried customers with Leading Offline and Online Vehicle target is achieved through a team of technology as a core differentiator to Transaction Platform. It provides 250+ wealth managers across 38 grow business. Started with the vision online vehicle transaction services, owned branches, which is further to reach out to its targeted consumers vehicle inspection facility innovative strengthened by 1000+ channel with innovative home loan schemes, car buying and selling experience partners in 125+ unique locations. it offers varied home loan products and industrial auction of properties, Way2Wealth caters to an investor such as housing loan, top up loan, plant and machinery, commodities base of 75,000+ individual and 500+ construction finance, loan against and scrap/salvage/surplus assets. corporate and institutional customers property, etc. SHFL is supported It has been honoured with over 20 managing a total AUM of R8,500 crore by its core values of integrity, trust, nationally recognised awards and across its product lines. passion, agility and empathy, and has acquired over 17,50,000 customers acquired a customer base of 18,000 by conducting over 1,50,000+ and AUM of R3,929 crore. It has been bidding events at 100+ locations in a rated as AA by CARE & AA by CRISIL brief span of 10 years. with Stable Outlook. 14 One Shriram August 2021

Attractive INTEREST Rates with Shriram City Fixed Deposits! FIXED DEPOSIT INTEREST RATES on fresh deposits/ renewals (w.e.f. 1st August 2021) Additional Interest rate of 0.15% p.a. for Shriram Group employees. FIXED DEPOSIT - NORMAL SCHEME <= Rs. 5 Crore (SHRIRAM CITY UNION FINANCE LTD.) – w.e.f. 1st August 2021 Non-cumulative Deposits Cumulative Deposit Period Monthly Quarterly Half yearly Yearly %p.a Effective yield Maturity Value (months) % p.a % p.a % p.a % p.a. for R5000/- 6.50 12 6.31 6.35 6.40 6.75 6.50 5325 7.50 24 6.54 6.58 6.64 7.60 6.97 5695 7.75 36 7.25 7.30 7.37 8.08 6210 48 7.34 7.39 7.46 8.51 6700 60 7.48 7.53 7.60 9.05 7260 Online Investments can be made via www.shriramcity.in

LEADERSHIP SPEAKS WE ARE WHAT WE ARE BECAUSE OF OUR PEOPLE DV Ravi, MD, Shriram Capital, sheds light on the strength and uniqueness of Shriram Group, and his personal experiences of working with the finance giant. 16 One Shriram August 2021

What is unique about Shriram Group? our various businesses. We are not It is the only The ownership structure. Perhaps, it obsessed or pre-occupied with growth enterprise in the is the only enterprise in the country, and valuations, as we believe that if we country, wherein wherein the founders have transferred do the business the right way at the the founders their entire stake to the current and right time, the growth and valuation will have transferred future key management of the group certainly come. While we compare with their entire stake based on the belief and conviction that peers at different points of time, it may to the current the value created by the key leadership appear that the valuation could have and future key team should accrue to the team. The been better. However, when it comes management of uniqueness is also in the perpetuity to business growth and valuation over a the group based of the model wherein the ownership longer period of time, one can observe on the belief and can transition across generations of that we have delivered good returns to conviction that leadership. our investors. the value created by the key What is the single largest strength of How has it been working so closely leadership team Shriram Group? with Mr R. Thyagarajan? Tell us should accrue to The Shriram team obviously. We are something about him that the world the team what we are because of our people who does not know. have performed tirelessly and diligently, The entire top leadership of the group and overcome various challenges as we has been working closely with Mr RT. evolved into a large financial services So there is nothing new that I know and insurance conglomerate. that others do not know. We certainly admire his simplicity, clarity, vision, What do you think attracts people to strategy and ability to foresee what will this group and keeps them with us? work and what will not. His ability to We started our first business in 1974 build a diverse set of leaders and keep and, during the last 47 years, we have them motivated has undoubtedly been set a distinct culture and focussed on a phenomenal benefit for the group to empowerment of our people at various grow to this size. levels of the organisation. We believe, this gives the team a sense of ownership Calmness is one of your biggest and responsibility that provides the strengths. Do you ever get angry? required energy and enthusiasm to bring How do you deal with the anger? out the best in them. Anger is one form of emotion. It is there in everyone in different degrees. I do tend We have often been accused of to put across my points emphatically turning a blind eye to valuations while with a lot of emotions, not necessarily we drive our business strategies. Can angrily in some instances, especially you share your thoughts? when I come across discussions and Turning a blind eye on valuation may not deliberations which sans logic and be the appropriate way of positioning rationale. However, I am relatively calm it. We manage our businesses with and tend to understand the other customer as our primary focus and try to person’s point of view and do not get achieve a healthy and profitable growth rushed into taking decisions till I get a through optimising synergies across reasonable degree of comfort. August 2021 One Shriram 17

LEADERSHIP SPEAKS We admire R. Thyagarajan’s simplicity, clarity, vision, strategy and ability to foresee what will work and what will not. His ability to build a diverse set of leaders and keep them motivated has undoubtedly been a phenomenal benefit for the group to grow to this size What is that one thought that keeps What are some lesser-known facts about you? you awake at night? I am a former Indian Junior no. 3 in chess and have represented Karnataka in I sleep quite well at night. However, various junior and senior National Championships for a period of 10 years. to answer your query, we need to constantly think of the long term strategy—how to plan the growth, evaluate the risks and identify the next set of business leadership/owners to manage the businesses in an ever- changing regulatory landscape without compromising on the near to mid-term strategies. How did your interest in cricket game happen? Did you play competitive cricket in your younger days? I am interested in sports in general and not necessarily only cricket. I also follow tennis, badminton, basketball and golf closely in addition to cricket. It is just a coincidence that since we manage a few teams in Tamil Nadu domestic cricket, my involvement is higher in cricket. What are your interests in music and DV Ravi with his movies? wife Padmashankari I don’t hold much interest in either music flanked by their elder or movies. I tend to watch more sports son Praveen (on their than movies on television. My movie right) and younger time only happens during long distance son Pradeep flights. However, I should admit that I have seen more movies than otherwise during the pandemic. I listen to music only during any long drives. 18 One Shriram August 2021

BE HUNGRY, NOT DESPERATE DV Ravi recommends mantras for success in the Shriram Group. Outlined below are six traits that all employees in the prime objective. We cannot go wrong as long as we group should imbibe in order to embrace success. stick to this fundamental ethos. These, mantras will not only enable you to achieve professional success but also make you a better, all-  Hire people who are better than you: Hire people rounded human being. who make you look better than what you are. When we hire people better than us, we learn from them. They  Run any business in ‘test’ mode first: Before taking push us to the limits of our capabilities. And when we any initiative which has deep financial impact, make are pushed, we perform well. This not only leads to sure there is enough done to prove the viability and personal excellence, but also infusion of good talent assumptions. Only then press the pedal. This will into the group. It lifts the human resource capability make sure you land on your feet every time and of the group and leads to an overall improvement prevent adverse surprises. in our service delivery standards and a satisfied customer base.  Don’t rush: Never be in a rush to grow your  Don’t let ego come in business. When we do the way: Everyone makes things the right way at the mistakes. It is a part and right time, we succeed. parcel of business. The Growth cannot be a challenge is to learn from pre-occupation. Growth these mistakes. Be willing comes from efficiency. to learn. Be willing to admit When we hurry things mistakes and change. Don’t up, the probability of let your ego come in the an accident increases. way. Being egoistic leads to We have attained this further mistakes and impacts leadership position as a your relationships with group largely because fellow workers. Be willing to we have grown our accept mistakes and build businesses slowly and relationships. steadily. Even during trying times for the  Leadership begins with industry, we have managed to hold our leadership you: The strongest trait of Shriram Group is that position. When we understand that we are not we empower our employees and encourage them sprinting in a marathon, we will pace ourselves to take calls which are beneficial to our customers. appropriately. We treat employees at every level as leaders in their own might. All our employees need to believe that  Listen and learn: Listen to your customers and they are leaders and display their leadership skills at stake holders. Your listening to them is far more every level. The best way you can do this is by taking important than they listening to you. When you listen initiative at every opportunity. Be proactive and do to customers, you become a part of them. Everything what is expected of you, without being told to do so. you do then becomes tuned to upliftment of the Leadership is a way of life, and that need not come community around you. And as a group, that’s our from a position of authority. August 2021 One Shriram 19

S hrira m C o m m u n ity Movers & Shakers Mr Umesh Revankar has been elevated to the position of Vice Chairman and Managing Director, Shriram Transport Finance Company Limited. Five other seniors from STFC team have been elevated to the position of Joint Managing Directors and together they will steer the company to greater heights. S. Sunder Sridharan P. Joint Managing Director Joint Managing Director Heads accounts, human Responsible for growth, development and resource, administration, profitability of branches in the states of business processing and Tamil Nadu, Pondicherry and Kerala. support, information Additionally, he is also responsible for technology, taxation, new digital initiatives of the company MIS and compliance products and processes, piloting of functions of the the same and their implementation organisation. on a pan-India basis. Parag Sharma Sudarshan B Holla Joint Managing Director & CFO Joint Managing Director Heads corporate finance, treasury management and Responsible for growth, investor relations. development and profitability of branches in the states of Umesh Revankar Telangana, Andhra Pradesh, Chhattisgarh, Odisha, West Vice Chairman & Managing Director Bengal, Assam, Meghalaya, Manipur, Tripura, Sikkim, Nilesh Odedara Karnataka and Madhya Pradesh. Joint Managing Director Responsible for growth, development and profitability of branches in the states of Maharashtra, Goa, Bihar, Jharkhand, Uttar Pradesh, Gujarat, Rajasthan, Uttaranchal, Punjab, Jammu & Kashmir, Himachal Pradesh, Delhi and Haryana. 20 One Shriram August 2021

And here are our key senior level appointments across the group. Dr. KP Krishnan has been appointed as the Chairman at Shriram Capital. He comes with a diverse experience of over 4 decades, largely with the Government of India. He is also the Chairperson of committee of the Ministry of Corporate Affairs and chairs the expert committee constituted by the International Financial Services Centers Authority (IFSCA) of the ministry of finance. Viswas Srivastava M.R. Shashi Bhushan Ashish Goyal has been elevated to the has been appointed as the has been elevated to the position of Chief Operating Managing Director at Shriram position of Chief Marketing Officer at Shriram General Credit Company. Officer at Shriram General Insurance Company. Insurance Company. T. Brahmaiah has been Subhasri Sriram has been Lakshmi Narasimhan has appointed as the Chief appointed as the Executive been appointed as Executive Financial Officer at Shriram Director & Chief Financial Director & Chief Risk Officer Life Insurance Company. Officer at Shriram Capital. at Shriram Capital. August 2021 One Shriram 21

Know your Partner 22 One Shriram August 2021

“isSharniram webgxuricestieahnltaeltseensatm” Paul Hanratty, CEO, Sanlam Limited, shares what he loves about Shriram Group and its culture. We love the underlying One of the largest investments of services group that services customers philosophy at Shriram— Sanlam outside of Africa is in India? in a particular segment for all their needs. serving customers How do you view India from an We also love the underlying philosophy who would otherwise investment perspective? at Shriram—serving customers who be denied access Shriram Group is Sanlam’s single would otherwise be denied access and creating lifetime largest investment outside Africa and and creating lifetime employment for employment for one of our most important investments. motivated local people. So we think, motivated local people. Our partnership with Shriram goes Shriram is an excellent business with a back to many years and we have great great team and we are patient investors confidence in the business model and willing to partner you all the way. management team of Shriram. A great investment needs several things: a Africa has around a billion citizens, as good business and a great business does India. Both are high growth and model, an excellent and dedicated potential continents for our business. management team and patience. We therefore think that strategically an investment in India makes long term At Sanlam, we love the ecosystem that sense for our group. makes up Shriram—a complete financial August 2021 One Shriram 23

Know your Partner How have you managed the For a young person today, there are so Neither! I believe in investing for the COVID-19 crisis and minimised many opportunities and also so much long term and not consuming too much its impact? competition! But good character always today! We should all invest—in ourselves Sanlam is there to support current counts, so I would say to people, take if nothing else! and future generations no matter what the job you can get and work hard to happens. So we have been paying be the very best you can be at it, but Is there anything specific that you claims to businesses affected by COVID keep learning—you will never ever know look for when you hire people in your as well as a great number of death enough, and make yourself open to new business? claims to family members who have opportunities as they arise. If you are Passion and energy! Also an ability to lost their loved ones. This has been a diligent and do a good job, people will get on with other people, enthusiasm very direct and important contribution notice and offer you more opportunities. and positivity go a long way to making by our business to communities and anyone successful. But I won’t hire economies. However, we have gone Who is your role model in life? anyone who isn’t humble. further than just this—we have made I don’t have one! Each of us is unique, available direct COVID relief as well as we can learn a lot from everyone With regards to Shriram, what are the invested in businesses who needed around us. things we do that you would like to financial support at this time. What does Paul Hanratty do when he take back home to Sanlam in South is not bogged down with Sanlam? Is Africa and vice versa? Fortunately, Sanlam has a very there another side of Paul that we do I think, the way Shriram has found a big and strong balance sheet that not know? method to lend meaningfully to people has supported all these activities and I like to play golf, ski, cycle, travel and that creates industry and jobs is brilliant. we have been able to give clients relax with friends and family. I would love to take this to Africa. the assurance that we will be there Lending or Insurance. Which is Paul’s for them. Operationally, it has been first love? What do you like about India? tough and we have geared up to Ah… CRICKET, the people and the food! deal with all our clients digitally or by phone or video—and of course we What does success mean to you? have had to accommodate our staff How would you measure success? working remotely. At the end of the day when you hang up your boots, what would that one You have had a stellar journey from criteria be, that you would look back the time you started your career in upon and say that you have been 1984 to your latest assignment as successful? Group CEO of Sanlam. What is that Success is making the most of your one single characteristic trait you talents and opportunities. If you do that, have that has helped you stay ahead you will make a difference to the people in the race? around you and the world. I have always believed there is a solution to every problem!! Flexibility and creativity What would Paul Hanratty like are key—and don’t give up. India in general and Shriram Group in particular to remember What is the best advice someone ever him as? gave you? As a follow up, what would A trusted partner. be your advice to someone who is at an early stage in his career? Who is your pick, for winning the T-20 The best advice I have ever got is— World cup to be held in India later this “Don’t ask permission—just do it and year? ask for forgiveness later!” Basically, India! Sadly, not South Africa—we don’t this means taking initiative and using have the explosive batting at this point. common sense. But beware of Pakistan! 24 One Shriram August 2021

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SHRIRAM TECHNOLOGY OVERVIEW We’re Digital-Ready Embarking on Digitisation is driving business innovations and shaping our lives in the new normal. Technology has always been a focal point at Shriram and the group has been enthusiastic about the potential of technology to improve customer experience. We are always at the forefront of adopting new technologies that help improve the customer journey with us, contributing to a better user experience at the time of on-boarding, service management and/or closures. Thus, have adopted artificial intelligence (AI) and machine learning (ML) driven solutions both in sales and service. With ever-increasing customer expectations, customer centricity has become more important than ever. This led us to leverage digital technologies to reduce the need for physical presence of customers at branches providing internet, mobile touch points and extending AI capabilities into process automation. This has involved augmenting the digital channels viz. internet, mobile and social networks with guided experiences for enquiries, services and payments. With a large customer base in Tier 2 and Tier 3 cities and rural India, we re-imagined customer journeys and introduced an end-to-end frictionless experience platform ‘Your Mobile Your Branch’ for our customers to simplify on-boarding and servicing. Most of the new business activities which are usually done at the branch can be done on mobile. It proved to be fairly successful due to the ease of use of our customer facing applications that can be seen in the quantum of business and collections/payments sourced digitally. Currently, about 60 per cent of the new business transactions are happening through mobile. We have a sizeable customer base across our lending and insurance businesses. Our new initiatives are focused on expanding the services portfolio and enhancing customer delight across products in these businesses. At STFC, the team is engaged in creating a market place for customers through business tie-ups with large manufacturers and their dealers on the field across fuel, tyre, repairs, lubricants, etc. Customers can purchase utilities on loans through simple OTP- based transactions. Having a strong belief in Omnichannel Customer Engagement, which links all customer touch-points, we identify and add the channels our 26 One Shriram August 2021

customers prefer to communicate with - By V. Sendil Kumar, are using Robotic Process Automation to our business, and serve them right there. Chief Technology Officer, reduce turn-around times and increase customer satisfaction. A Smileage initiative for fuel credit in Shriram Capital Limited collaboration with Hindustan Petroleum/ In this age of cyber terrorism, protection Bharat Petroleum/IOCL was launched While the Shriram of our IT assets is of significant wherein the customers could drive their group has been around importance. Deployment of IT security is trucks with filled diesel tanks by just for five decades now, an ongoing process in our group. Brand exchanging the OTP or the QR code our systems and monitoring and brand protection form at the outlets. We clocked more than processes have moved a key part of our tech-enabled control 28 lakh transactions with a transaction beyond the traditional processes that have been implemented. value of more than R2,100 crore. brick and mortar Our threat intelligence team monitors lending practices the public image for our brand and our Likewise Shriram City, India’s largest various web domains with products two wheeler financier, uses the potential All along, there is a strong technology like privileged access management of social, mobility and analytics to team leading and supporting this (PAM), EDR (endpoint detection and differentiate their value proposition. transformational journey. We have a response), SIEM (security incident By using digital technologies, they focussed team that is instrumental in event management), etc. Furthermore, understand and target their customers driving the digital and AI initiatives for awareness and training sessions for accurately with customised products each of our group companies, in various all our team members are arranged at that can be delivered anytime and capacities, to enrich the customer regular intervals. anywhere. Today, a significant part of journeys. Our lending businesses are the customer journey across gold loan, leveraging AI-based credit underwriting A private cloud network has been set up two-wheeler and personal loan can be to dish out digital pre-sanctions to which handles the resources efficiently managed in a paperless environment. applicants across loan categories viz. and effectively to scale-in and scale- commercial vehicle, SME and two out on a need basis. Further, we have a For the insurance businesses, our focus wheeler. Our insurance entities are pre- public cloud with leading cloud providers has been on improving turnaround empting risks during policy generation where some of our applications are time for both policy issuance and and identifying frauds during claims. hosted. claim settlements. These are the key Our contact centres are leveraging voice differentiators in the segment and, as automation and bots to enhance the Most of our current applications are a group, we have been able to identify customer experience. Our back office being moved to micro-services which and create a consumer value proposition operations for deposit and life insurance will enable us to deploy the applications centred in these areas. Shriram General easily on the cloud, ease maintenance Insurance is one of the fastest in the and increase performance. The focus industry in claim settlements. This is is to optimise our IT infrastructure, yet possible with the implementation of AI/ support the increasing business demand ML techniques. Shriram Life Insurance’s across all applications being offered. rural initiatives with the purpose to secure and protect rural household are run on While the Shriram Group has been mobile, with limited physical branches around for five decades now, our and last year, it stood no.7 in the industry systems and processes have moved on the number of policies issued. beyond the traditional brick and mortar lending practices. We should not Similarly, at Shriram Housing Finance, hesitate to believe that we are a Fintech our fast-growing HFC, we have start-up at heart. We have built a strong incorporated strong digital capabilities relationship-based lending model of at various stages of underwriting business over the past five decades. and servicing. The endeavour here At the same time, we are also aware of is to enable ‘service at a click’ for the the fast evolving service expectations of customers via both the mobile app and digital customers. We have been quite web login. successful so far, and our objective is to continue to create a digitally WOW experience for all our customers. August 2021 One Shriram 27

HEALTH CAMPAIGN COVID-19 has pressed pause on all our lives globally. Even after a year and a half, as We Got Jabbed we continue to tread our paths through the pandemic, vaccines have played a crucial role in ensuring that normalcy returns. With vaccination drives happening all across the nation, we have come a long way. In order to safeguard our employees and their families from the COVID-19 pandemic, various companies in the group facilitated a nationwide vaccination campaign. Battling COVID Protecting the health of employees is crucial for Shriram General Insurance Company. It has therefore has been at the forefront of the battle to combat COVID-19. The company rolled out its mega vaccination drive at the support office in Jaipur on 18th June. The camp was driven for the staff and their kin. 28 One Shriram August 2021

Employees first Way2Wealth Securities Pvt Ltd. conducted free vaccination drives across Mumbai and Bengaluru. In a quick and hassle-free process, the vaccination camp offered Covishield and Covaxin jabs to its employees and their dependents. In all, 43 employees were administered Covishield in Mumbai and 41 employees took Covaxin in Bengaluru. Prioritising health Safety of employees has always been the topmost priority of Shriram Housing Finance Limited. In the wake of the ongoing pandemic, vaccinations have been the armor against the COVID virus. In collaboration with Fortis Hospital, the Mumbai branch of SHFL successfully organised the first phase of the vaccination drive on June 4 and 5, at BKC in Mumbai. With an active participation of employees and their families, the drive saw close to 500 shots being administered. The same was followed by other branches too to safeguard the employees and their loved ones. August 2021 One Shriram 29

EMPLOYEE WELFARE Fostering a Culture of Care and Compassion Shriram Group is ensuring that in the current uncertain times, its employees and their families have better welfare benefits and financial security net. R. Thyagarajan in one of his interviews For us had said ‘My focus is that people should employees look at Shriram with a belief that it is a come first company with social commitment and responsibility, (that it) acts like a trustee’. YS Chakravarti Resonating his thought, the group has MD & CEO always resolved to provide unwavering Shriram City Union Finance Ltd support to its employees and their families. This resolve goes a notch higher in these unforgiving times as the unprecedented COVID-19 pandemic leaves a devastating impact across the world. While the crisis has forced upon many changes in the way we work and how we can better understand and support each other, it also came with its own share of grief and pain. There were times during the last year when we suddenly found ourselves losing our dear colleagues to this pandemic. Beside the unfathomable loss caused to their family, in line with its commitment to the health, safety and wellbeing of its employees and their families, various group companies have taken exemplary steps to provide financial security and a safety net for their employees. 30 One Shriram August 2021

STFC has enhanced the life insurance years average fee paid prior to the Family Floater Scheme with a specified coverage for all its employees, death of staff member. SHFL will also sum insured to cover hospitalisation irrespective of level or vintage. As part support the education of the children of expenses incurred on an employee for of its employee welfare measure, the deceased employees, till they acquire a self, spouse and up to two dependent company also offers advance / loan basic graduation. Accordingly, the family children in his/her family. SHFL, facility to their employees to meet is paid R1 lakh per child per annum up incrementally, also decided to bear all urgent medical expenses for self or to 12th std. and R2 lakh per child per expenses incurred by the employees for their dependent family members or for annum for graduation. This benefit is COVID testing and vaccinations of staff marriage/education of children. extended up to a maximum of two and their family members, including children of the employee. spouse and parents; and have also gone SCUF introduced a ‘Compassionate a step further to reimburse vaccinations Benevolent Scheme’ to provide financial All team members are kept abreast of cost incurred by its existing customers. support to the family in case of death of the welfare initiatives through awareness an employee for non-accidental reasons. programs over mailers, social media STFC is also exploring the possibility To ensure that the scheme covered any messages, induction programmes, of extending yearly medical check-up impact on the Shriram family members policy manuals and intranet portals. facility to employees aged 30 years and due to the second COVID wave, it was above in identifying the critical illness, if implemented with effect from April 2020. All group companies also provide for any, at the early stages. As part of this welfare initiative, SCUF Group Medical Insurance under the proposes to compensate the family of As a part of its COVID-19 relief plan any employee in event of his/her death It is heartening to note for its employees and their families, on account of non-accidental reasons. that every organisation SAMIL provides for extended medical While the compensation amount could within the group has insurance coverage to the spouse vary, depending on the employee’s stood up to express and two children of any deceased salary and his/her vintage with the solidarity and reassure employee, for a period of two years. organisation, the family of a deceased its commitment SAMIL also provides full basic salary employee who had served up to 5 years towards employee for a year to the family of an employee of service with the organisation/Shriram welfare and wellbeing who succumbs to COVID, besides Group would get an amount ranging sponsoring education of two children till from 12-24 months of the last drawn the 12th class, through the company’s monthly gross salary of the employee. scholarship programme. In case of death in service of an The company has launched a zero-fee employee (other than accidental death), scheme for its customers buying and who has served more than five years in selling vehicles for medical purpose or the organisation, most Shriram Group for any vehicle purchased by a frontline companies like STFC, SCUF and warrior. Vehicles purchased by hospital SHFL resolved to pay compensation employees, medical staff, doctors or amounting to 15 days basic salary other health workers will also entail multiplied by age factoring (as specified zero fee. in the Workmen Compensation Act), irrespective of role and designation, as In these trying times, it is extremely one time lump-sum financial support heartening to note that every organisation to the family, subject to a maximum with the group, as responsible corporate compensation limit of R25 lakh. citizen, has stood up to express solidarity and reassures its commitment towards Additionally, in such cases the children’s employee welfare and wellbeing. These education expenses are also supported small measures from our side to take by SCUF and STFC, till they acquire a care of the families of our employees can basic graduation degree, by way of only be a consolation as nothing in this reimbursement of school/college fee world can make up for the loved ones subject to the maximum of last two they have lost. August 2021 One Shriram 31

SHRIRAM IN MEDIA A summary of the media assets on key industry news, business reports and impacting trends and innovations at the Shriram Group. 32 One Shriram August 2021

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SHRIRAM IN MEDIA 34 One Shriram August 2021

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SHRIRAM IN MEDIA 36 One Shriram August 2021

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CSR Goals A Hand In Need Shriram Group believes in building trust, raising awareness and encouraging social change. Shriram Group strongly believes While all group companies undertake drive education for all at both primary in paying back to society, and multiple CSR initiatives by themselves, and secondary levels. It runs schools this is the guiding principle the group has also set up a foundation for the less-fortunate children in remote around which all its Corporate Social which is completely focused towards areas of the country. Responsibility (CSR) activities are upliftment of the needy. undertaken. The group has been at The foundation also works towards the forefront of supporting employees, Shriram Foundation was established in upliftment of women in the hinterland customers and front-line workers, and 1993 to undertake societal betterment of the country. It provides job-oriented actively contributing towards CSR initiatives on behalf of the group. The courses to women to help them become initiatives for the community at large, foundation aims at advancement of the financially independent. The goal is to especially during the current pandemic. underprivileged. Its primary focus is to not only be a profit-making organisation 38 One Shriram August 2021

Youth undergoing training for the livelihood program but also give back to the society that has to ensure that the participant and his Shriram Foundation has also tied up with supported it for decades, and make the family can attain a good livelihood Swamy Vivekananda Rural Development world a better place to live in. through the job opportunity created. Society (SVRDS). As a part of its rural Approximately, 340 students across program, SVRDS is providing Free Promoting skill development the districts of Warangal, Bilaspur, Quality Primary Education to 30,000+ Shriram Foundation has embarked Muzafarpur, Kanpur and Jabalpur have village children every year through its on a structured plan, under the Skill been trained as a part of this program. Single Teacher Schools (STS). A large India Initiatives by GoI, to provide beneficiary of this initiative have been livelihood opportunities to the youth Shriram Foundation took up another the womenfolk. Of the 1000+ rural STS of the country. It has teamed up with training program with Ramakrishna jobs created via this education program, Pratham Foundation, the largest skill Mission Students’ Home to train the more than 95 per cent were for women, development company in the country underprivileged students and help them thus promoting women empowerment. and a partner with the National Skill get hands-on technical skills, with the Development Corporation (NSDC) final aim of helping these students attain The 2-Wheeler under the Ministry of Skill Development jobs. As a part of this program, 263 Automotive Program and Entrepreneurship (MSDE), to students have been trained in automobile is a gratifying step create job skill programs specific to the engineering, mechanical engineering and to provide livelihood youth. The end objective is to provide computer engineering streams. Ensuring opportunities to livelihood to the youth and their families. that the goal is not compromised during the youth and their One of such programs underway is the current pandemic situation, online families the 2-Wheeler automotive program. training was given to the students as per It hinges its success on its ability to the Directorate of Technical Education provide employment to a minimum 70 (DoTE). Post-training, students have found per cent of the trained youth, track their employment opportunity across Tata post-employment progress for a year Advanced System, L&T Construction, and give requisite hand-holding support MRF and many other companies. August 2021 One Shriram 39

CSR Goals Activity based teaching and online learning of students in progress Children between the age of 5-12 Shriram school programs School located in Prakash Nagar in years are enrolled under a Primary As a part of its education initiatives for Andhra Pradesh. It offers education from Education program wherein they are the underprivileged, the foundation nursery to class VIII in English and Telugu offered education up to grade 5. Shriram also runs a few schools. One of the medium, to children from the families of Foundation supports these schools by prominent ones is The Shriram High daily wage earners in the neighbouring providing them with basic necessities low-income groups. The school has like blackboard, solar lamp, notebooks, Educating children supported 400+ students in the recently library books, educational charts, at the primary level concluded academic session. This year, pencils, chalk, magic slates, erasers, makes them realise utmost care is being taken to create medical and sports kits at a total annual the value of education awareness and widen the scope for a cost of R50,000. and provides a strong disciplined and systematic learning in foundation in the the minds of students and parents. While In association with the foundation, higher education level imparting textual learning, the focus is SVRDS has adopted 400 schools on activity-based teaching. Along with under this program. These schools are education, students are provided with spread across 10 districts and support basic amenities. education of 12,000 village children. This has also created employment for The Shriram Matriculation School teachers in these 400 villages. (affiliated to TN Matriculation Board) is 40 One Shriram August 2021

located in Tiruneermalai, Tamil Nadu. To provide management and academic Fighting against COVID It follows the Samacheer Kalvi (uniform syllabus) Program and provides quality support to the school, the foundation has As a part of its CSR initiatives, education from pre-primary to class 10. The English medium school caters to signed an MOU with PS Education Society Shriram Automall Limited has 800 children from the families of daily wage labourers, stone quarry workers (PSES)-Chennai, which is a registered actively contributed towards setting and factory workers. body running a group of reputed schools up of temporary hospitals, oxygen in Chennai. ambulance services, vaccination drives for disabled, and issued insurance and vaccination to the drivers or cleaners through NGOs and government funds like the PM Cares Fund, Hemkunt Foundation, ISKCON , HumSafer Driver Safety Foundation and Adventures Beyond Barriers Foundation. Utmost care is taken to create awareness and widen the scope for disciplined and systematic learning Academic classes being taken for children from families of daily wage earners August 2021 One Shriram 41

CSR Goals A road safety awareness program held in Jaipur by Rahul Prakash, Additional Police Commissioner II, Kapil Garg, former SAMIL has initiated a student scholarship The Awakened Director General of Police and Neeraj program to support the child/ward of Citizens Program Prakash, MD, Shriram General Insurance, commercial vehicle owners, transporter empowers students at the Yaadgar Jaipur Police program drivers, owner-cum-drivers, helpers, in tangible way and held in June 2021. cleaners, labour, workers, coolies and helps them develop as In another mega move, a road safety transporters pursuing school education. enlightened citizens awareness program held at Marriott Through this program, SAMIL bears the Hotel, Jaipur, witnessed the presence child’s educational expenses without Vedica Scholars Programme for women of a huge volume of police officers and any disruption from age of 11-17 years. under which education transition from bus drivers. A few of the special guests offline to online mode of teaching was invited at the show were Abhay Kumar To support its frontline warriors done by investing in digital infrastructure, Singh, Principle Secretary-Home & and medical establishment, a zero- upgradation of bandwidth, etc. Sparsh Transport; ML Lathar, Director General fee scheme has been launched for Hospice, Rotary Club of Banjara Hills of Police; Smita Srivastava, Additional customers who are buying/selling Charitable Trust, also worked towards Director General of Police, and Ravi Jain, vehicles for medical purpose. As a promoting healthcare and providing Secretary & Transport Commissioner. part of this, the vehicles purchased treatment to cancer patients including by hospital employees, medical staff, children. The Ramakrishna Mission took Uplifting the trucking community doctors or health workers will entail zero up the Awakened Citizens Program to Going by the belief of giving back to fee, and priority transactions, billing and empower students in a real and tangible society, Shriram Transport Finance logistics support will be provided to way and help them become enlightened Company (STFC) is working towards these customers. citizens by enabling them to stand on improving the quality of life of the their feet. trucking community, which includes the Bettering healthcare programs truck drivers and their families. Shriram Housing Finance Limited Working towards road safety (SHFL) has also been working towards Shriram General Insurance Company In the financial year 2020-21, STFC promoting healthcare, sanitation and (SGIC) has provided CCTV cameras for contributed R364.96 crore towards its education for the poor sections of various traffic locations to Jaipur Police. CSR projects in preventive healthcare, society. For promoting better healthcare This program was virtually launched education and skill development. It and sanitation, 50 toilet-cum-bathrooms partnered with Shriram Seva Sankalp have been constructed for the poor Foundation, Buddy4study, Terna Public residing in the remote villages by Swami Charitable Trust, DB Skills Foundation, Vivekananda Rural Development Society Piramal Swasthya Management & (SVRDS)–Single Teacher School under Research Institute and other agencies to the Swachh Bharat Abhyan Programme. implement these projects. The Vedica Foundation took up The Additionally, it has contributed R3.46 crore as financial support for other projects such as construction of toilet- cum-bathrooms, desilting of temple tanks in the southern parts of India and preservation of arts, culture and heritage. The organisation’s consistent efforts and outreach initiatives have helped towards the betterment of society. In the last 15 years, STFC has helped in gaining health and sanitation awareness to 7,25,143 individuals, provided holistic education to 1,50,921 students and generated livelihood for 10,762 families in the trucking community. 42 One Shriram August 2021



SHRIRAM Flashback Golden Glimpses Reminiscing the moments that made us proud and are cornerstones to our astounding success today. R.Duruvasan leading the express journey T he Shriram Express contest launched in 2004 was one of the major breakthroughs in Shriram Chits in Andhra Pradesh, that created a milestone and resulted in massive business success. Shriram Express was the first charter train that made its journey towards Khandala. The train with all the 1200 agents who won the contest on board was flagged off by Shri R. Duruvasan, Whole time Director, Shriram Capital. Also seen in the above picture is KRC Sekhar (in yellow cap), CEO, Shriram Financial Product Solutions. 4444 OOnnee SShhrriirraamm AAuugguusstt 22002211

Memories Revisited  R. Thyagarajan, Founder- Chairman, The Shriram Group, received the Padma Bhushan Award from the Hon’ble President of India, Pranab Mukherjee at a function held at the Rashtrapati Bhavan, New Delhi, on April 5, 2013  Shriram Group founder,  R. Thyagarajan with R. Thyagarajan with Honorable Union Minister Manoj Jain, Akhila P. Chidambaram and Srinavasan and other Arun Duggal, Ex-Chairman dignitaries at the Shriram Capital Limited inauguration of Shriram Life Insurance office at Gachibowli, Hyderabad in 2015  Inaugration of BKC Mumbai office of Shriram Capital  JS Gujral being felicitated by Shri GV Raman,  JS Gujral, then MD & CEO, on the dias Shriram General Insurance Co. Ltd., had been  Opening of the first branch of Shriram Housing selected for the Sanlam Finance Limited in CBD Belapur, Navi Mumbai Group’s Sanlam CEO by former MD & CEO Sujan Sinha Award for his outstanding performance during the year 2012. The Award function was held on 21st May 2013 at Cape Town, South Africa  Promotional events organised by Shriram Group Companies AAuugguusstt 22002211 OOnnee SShhrriirraamm 4455

SHRIRAM EVENTS Shriram Capital entered into an arrangement with the Tamil Nadu Premier League organisers to come on board as title sponsors for a period of three years. TNPL is an annual T-20 league, played between eight teams in Tamil Nadu. The event will hereon be known as Shriram Capital Tamil Nadu Premier League. This is perhaps the first occasion where the group brought all its companies on a single platform. As a part of the sponsorship deal, all our group companies—Shriram Transport, Shriram City, SLIC, SGIC, Shriram Chits and Shriram Housing—had a dominating presence on the Chepauk Stadium ground, in Chennai. Boundary ropes, LED displays, sight screens, on-ground mats, players and umpires clothing and even the stump had our group branding. All the prominent locations on the ground were plastered with logos of our Group companies. As an extension to being the primary sponsors for the event, we also joined hands with Star to be the lead sponsor for the event on TV. This was perhaps the first opportunity we had to air commercials ‘Cricket brings India together’ is an expression and experience we have all grown up with. Over the last three decades, all of us have seen the game evolve. From red ball cricket to white ball, from a 50 over one-day affair to a 20 over 4-hour battle! All this to ensure that the masses continue to love the game. Continuing its association with cricket, Shriram Group decided to sponsor the Tamil Nadu Premier League (TNPL) and 46 One Shriram August 2021

on national television. We experienced the excitement. We are thrilled to be the joy of India’s favourite sport with the joyous moments of seeing TV ads contributing towards this excitement. the fans.” for Shriram Transport, Shriram City (Gold TNPL’s objective of reaching out to talent Loans) and Shriram Housing night after from the interior parts of Tamil Nadu is a The current edition was played with night from 19th July to 15th August, perfect fit with our philosophy of serving only online viewership on account of the across India. the under-served and addressing pandemic. We however hope that the the common man. Just like TNCA next edition would be played in a normal Commenting on this association, which has a glorious past in India’s environment, and we would have crowd DV Ravi, MD, Shriram Capital, said, cricket history, we also have a strong in the stadium as well. The next season “The Shriram Group is delighted to foundation having been in this business of TNPL will be played in 2022, in four be associated with TNPL this season. for the last five decades. It is the coming locations in Tamil Nadu, with crowds Though we will miss the in stadia fans, I together of two strong teams. We are thronging to the stadium to see the TN am sure cricket lovers all over India will positive to drive tremendous value from Greats in action—of course, sponsored be hooked on to their TV sets to catch this association and hope to share by our own Shriram Capital. August 2021 One Shriram 47

Awards & R eco g n itio n s Umesh Revankar Vice Chairman & Managing Director Shriram Transport Finance Company Limited We see awards Shriram Transport Finance Company won and recognitions the NBFC Leadership Award on as a part of growth 23rd January 2020. and success. Here are some recent Shriram Housing Finance Limited was awards received awarded the Best Emerging Housing by Shriram Group. Finance Company of the Year by The Economic Times in Best BFSI Brands 2021. Shriram Automall India Limited won the Asia Feather Awards for Best In Class Pre- Owned Vehicles & Equipment Auction Company in 2021. 48 O48neOSnherirSahmriraAmuguAsutg2u0s2t12021

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Shriram CONTEST MNAANMEcToHnEtest The Shriram Group brand logo is represented by the iconic Man, briefcase in hand finger pointing towards the sky. People in the know will tell you that the raised finger seems to indicate that “Sky is the limit”. A message to our customers that we make all dreams come true. Even though he is here for the last five decades, he still doesn’t have a name. Put on your thinking hat and come up with an interesting name for our own Shriram Man. Send us your entries at [email protected]. The winning entries will receive an exciting gift voucher as the award. Terms and conditions 1) The last date of receipt of entries is 30th September 2021. 2) In case of entries with the same name, the one received earlier would be considered. 3) All entries would be judged by a panel whose decision will be considered as final. 4) The winners will get their gift vouchers within 30 days of the announcement of the award- winning entry. 50 One Shriram August 2021