Book Vol.10 week 2 Mac 2018

VOL.10, MAC 2018| SENARAI BUKU: PERPUSTAKAAN TUN ABDUL RAZAK UiTM SHAH ALAM| 20 JUDUL (m/s:1-5) & 24 JUDUL (m/s:6-11)DASAR DAN TADBIR DALAM SE- FILEM MELAYU : CITRA BUDAYA DANJARAH RAKAMAN SEJARAHBY NOOR AIN MAT NOOR BY JINS SHAMSUDDINISBN : 9789831008324 ISBN : 97896704747001009802 1009709DS592 .D37 2015 PN1993.5.M3 J56 2014PENERBIT UNIVERSITI MALAYA, 2015 UNIVERSITI UTARA MALAYSIA (UUMLOCATION : PTAR UTAMA PRESS), 2014BAHAN RAK TERBUKA / OPEN SHELF LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAYDewasa ini, ramai pihak yang mengang- COLLECTIONSgap sejarah sebagai ilmu yang tidak pent-ing dan tidak relevan lagi pada masa kini. Dunia perfileman Melayu telah bermulaHakikatnya, kegagalan memahami masa pada tahun 1933 di Singapura denganlalu sebenarnya menjadi punca kepada penayangan filem Laila Majnun. Sejak itu,kegagalan untuk merancang masa depan. filem Melayu mula mengambil alih peran- an bangsawan sebagai medium budayaHEGEMONI BUDAYA POLITIK MELAYU popular yang utama dalam kalanganBY NOOR SULASTRY YURNI AHMAD masyarakat Melayu bandaran.ISBN : 97896741223311009714 IDENTITI CINA MALAYSIA ELEMENDS 595.95 .N66 2014 DAN PEMBENTUKANPENERBIT UNIVERSITI KEBANGSAAN BY LEE YOK FEEMALAYSIA, 2014 ISBN : 9789831007662LOCATION : PTAR UTAMA 1009716BAHAN RAK TERBUKA / OPEN SHELF DS595 .L44 2014 PENERBIT UNIVERSITI MALAYA, 2014On hegemony in politics and government LOCATION : PTAR UTAMAin Malaysia. BAHAN RAK TERBUKA / OPEN SHELF Sejak tahun 1980-an, kajian identity men- jadi semakin popular dalam dunia akade- mik.01

INTEGRITI KONSEP DAN AMALAN VOL.10, MAC 2018BY JAMIAH MANAP ISLAM DAN MELAYU DALAM PER-ISBN : 9789670922140 LEMBAGAAN: TIANG SERI HUB-1009721 UNGAN ETNIK DI MALAYSIAHM216 .J36 2015 BY NAZRI MUSLIMPENERBIT UNIMAP, 2015 ISBN : 9789674121853LOCATION : PTAR UTAMA 1009756BAHAN RAK TERBUKA / OPEN SHELF HT1521 .N336 2014Integriti tunjang keungulan ummah. PENERBIT UNIVERSITI KEBANGSAANPelaksanaan integrity bukanlah tanggung- MALAYSIA, 2014jawab yang mudah. LOCATION : PTAR UTAMA BAHAN RAK TERBUKA / OPEN SHELFKEMBARA SEORANG PELUKIS: Buku ini diterbitkan atas kesedaran untukLAKARAN & CATATAN 60 HARI DI menyemarakkan lagi diskusi ilmiahEROPAH mengenai perlembagaan dalam BahasaBY FAI ZAKARIA Melayu.ISBN : 97896707980731009766 KENANG-KENANGAN ABDULLAHWM 460 N398 2015 MUNSYIITBM, 2015 BY AB. RASHID ZAHARILOCATION : PTAR UTAMA ISBN : 9789679503197BAHAN RAK TERBUKA / OPEN SHELF 1009769Buku ini menceritakan cara yang DS599.M3 Z34 2012pengarang rasa terbaik dan perkongsian IBS BUKU, 2012dalam bentuk yang digemari yang melibat- LOCATION : PTAR UTAMAkan lakaran, sedikit tip, detik-detik yang BAHAN RAK TERBUKA / OPEN SHELFdilaluinya dan bagaimana hidangan seder- The Student Study Guide for Founda-hana mampu mewarnai harinya. tions of Psychological Testing has 15 chapters corresponding to those in the main textbook and follows a consistent structure for quick and easy access to key information.02

LINGUISTIK MELAYU EDISI KETIGA VOL.10 MAC 2018BY ZULFIKLEY HAMID MODENISASI PENTADBIRAN NEGERIISBN : 9789679428230 KEDAH, 1895-19571009772 BY MOHD SHARIFF ABU SAMAHPL5103 .L56 2015 ISBN : 9789670474359PENERBIT UNIVERSITI KEBANGSAAN 1009791MALAYSIA (UKM), 2015 DS598.K28 M74 2012LOCATION : PTAR UTAMA PENERBIT UUM, 2012BAHAN RAK TERBUKA / OPEN SHELF LOCATION : PTAR UTAMABuku ini amat sesuai untuk mereka yang BAHAN RAK TERBUKA / OPEN SHELFingin mendapatkan gambaran umum dan Modernization of state administration inmenyeluruh tentang pengajian bahasa Kedah, Malaysia from 1895 to 1957.melayu atau linguistik melayu. Setiap bi-dang yang dikaji dalam pengajian bahasa MINORITY JURISPRUDENCE IN IS-melayu telah dihuraikan secara yang mu- LAM: MUSLIM COMMUNITIES IN THEdah dan telah disertakan contoh-contoh WESTyang sesuai. BY SUSANNE OLSSON ISBN: 9781472590916PEJUANG-PEJUANG KEMERDEKAAN 1009493BY RAMLAH ADAM KBP65 .O47 2016ISBN : 9789832600046 I.B.TAURIS, 20161009795 LOCATION : PTAR UTAMADS597.14 .P45 2003 BAHAN RAK TERBUKA / OPEN SHELFINSTITUT KAJIAN SEJARAH DAN PAT- According to many Islamic jurists, theRIOTISME MALAYSIA, 2003 world is divided between dar al-Islam (theLOCATION : PTAR UTAMA abode of Islam) and dar al-harb (theBAHAN RAK TERBUKA / OPEN SHELF abode of war). This dual division of theBuku ini cuba menjalankan satu peranan world has led to a great amount of juridi-penting sebagai pendokumentasi kepent- cal discussion concerning what makes aingan dan ketokohan individu-individu territory part of dar al-Islamyang terkemuka dalam setiap tahap pent-ing sejarah Malaysia.03

MODERN MOSQUES IN MALAYSIA: VOL.10 MAC 2018BETWEEN REGIONALISM AND ECLEC- MUSLIM FAMILIES, POLITICS ANDTICISM THE LAW: A LEGAL INDUSTRY INBY WAEL A. YOUSEF MOUSA MULTICULTURAL BRITAINISBN : 9789838616188 (CULTURAL DIVERSITY AND LAW)1009810 BY RALPH GRILLOZ246 .A43 2016 ISBN : 9781472451217PENERBIT USM, 2014 1008894LOCATION : PTAR UTAMA (D200)KD4102.M86 G75 2015BAHAN RAK TERBUKA / OPEN SHELF ROUTLEDGE, 2015This richly illustrated book introduces LOCATION : PTAR UTAMAreaders, through a thoughtful critical anal- BAHAN RAK TERBUKA / OPEN SHELFysis, to a unique blend selected modern Contemporary European societies aremosques in Malaysia. multi-ethnic and multi-cultural, certainly in terms of the diversity which has stemmedPANORAMA BAHASA MELAYU from the immigration of workers and refu-SEPANJANG ZAMAN gees and their settlement.BY NIK SAFIAH KARIMISBN : 9789831005002 PANTUN WARISAN: KHAZANAH BU-1009793 DAYA BANGSA : SIRI PERTAMAPL5103 .S25 2010 HASIL CIPTAAN BARU 25,000PENERBIT UNIVERSITY MALAYA, 2015 RANGKAP PANTUNLOCATION : PTAR UTAMA BY MOHD. JAMIL BIN MUKMINBAHAN KOLEKSI MELAYU / MALAY ISBN: 9789832600312COLLECTIONS 1009794Bahasa Melayu mempunyai sejarah yang PL5136 .P36 2013gilang-gemilang. Sejak zaman silam lagi INSTITUT KAJIAN SEJARAH DAN PAT-Bahasa Melayu menjadi lingua franca bagi RIOTISME MALAYSIA (IKSEP), 2013kawasan Kepulauan Melayu. LOCATION : PTAR UTAMA BAHAN KOLEKSI MELAYU / MALAY COLLECTIONS Pantun ialah puisi tradisional Melayu turun temurun yang tertua di dalam bu- daya Melayu.04

PEMBUDAYAAN BAHASA MELAYU VOL.10 MAC 2018SEBAGAI BAHASA ILMU TINGGI PUISI MURNI: ANTOLOGI SAJAK DANBY NOOR ROHANA MANSOR SEBUAH PANTOMIMISBN : 9789670524726 BY MOKHTAR YASIN1009817 ISBN : 9789832600428P40.85.M4 N76 2014 1009798PENERBIT UNIVERSITI MALAYSIA PL5160.5 .M65 2013TERENGGANU, 2014 INSTITUT KAJIAN SEJARAH DAN PAT-LOCATION : PTAR UTAMA RIOTISME MALAYSIA, 2013BAHAN KOLEKSI MELAYU / MALAY LOCATION : PTAR UTAMACOLLECTIONS BAHAN KOLEKSI MELAYU / MALAYTsunami bahasa melanda negara apabila COLLECTIONSbahasa Melayu tercabar dan terpinggir 'This book is a collection of thought pro-kedudukannya dalam gelombang pendidi- voking and timely readings on a topic ofkan negara dengan keutamaan kepada increasing importance; business ethics inbahasa Inggeris sebagai bahasa kema- Islam. The chapters provide an excellentjuan antarabangsa. review and integration of diverse literature on Islamic business ethics within contem-PERJANJIAN & DOKUMEN LAMA MA- porary frameworksLAYSIA 1791-1965 : OLD TREATIES &DOCUMENTS OF MALAYSIA, 1791- PEMERKASAAN PERPUSTAKAAN1965 ISLAMISBN : 9789830683058 BY SANIAH ARMIA1009797 ISBN: 9789832718345JQ1062.A58 I57 2008 1009801ITBM, 2008 Z675 .P46 2016LOCATION : PTAR UTAMA PENERBIT INSTITUTE KEFAHAMANBAHAN RAK TERBUKA / OPEN SHELF ISLAN MALAYSIA, 2016Buku ini mengamdungi dukumen dan per- LOCATION : PTAR UTAMAjanjian dari zaman Kesultanan Melaka BAHAN RAK TERBUKA / OPEN SHELFhingga Pemasyhuran Malaysia dan Pem- On library science in Islamic perspectiveisahan Singapura. in Malaysia.05

VOL.10, MAC 2018| SENARAI BUKU: PERPUSTAKAAN TUN ABDUL RAZAK UNDANG - UNDANG| 24 JUDULAPPLIED STATISTICAL DESIGNS FOR STRATEGIC MANAGEMENT IN AC-THE RESEARCHER TIONBY DARYL S. PAULSON BY MARY COULTERISBN : 9780824740856 ISBN : 97801370428691008278 1008283QA279 .P38 2003 HD30.28 .C696 2010CRC PRESS, 2003 PEARSON, 2010LOCATION : PTAR UNDANG-UNDANG LOCATION : PTAR UNDANG-UNDANGBAHAN SILIBUS RAK TERBUKA / BAHAN SILIBUS RAK TERBUKA /OPEN SHELF SYLLABUS OPEN SHELF SYLLABUSShowcasing a discussion of the experi- Coulter effectively blends theory withmental process and a review of basic sta- plenty of opportunity to practice through-tistics, this volume provides methodolo- out the text, providing students with thegies to identify general data distribution, ideologies, ethical dilemmas, and uniqueskewness, and outliers. strategies of today's real managers and organizations in action.SERVICES MARKETING : CONCEPTS, CUSTOMER BEHAVIOR : CONSUMERSTRATEGIES, & CASES BEHAVIOR AND BEYONDBY K. DOUGLAS HOFFMAN BY JAGDISH N SHETHISBN : 9781285429786 ISBN : 97800309801691009348 1008417HD9980.5 .H644 2017 HF5415.32 .S54 1999CENGAGE LEARNING, 2017 SOUTH-WESTERN COLLEGE PUB,LOCATION : PTAR UNDANG-UNDANG 1999BAHAN SILIBUS RAK TERBUKA / LOCATION : PTAR UNDANG-UNDANGOPEN SHELF SYLLABUS KOLEKSI AKSES TERHAD-BAHAN SILIBUSUsing a reader-friendly, streamlined struc-ture, the book explores services marketing Marketing students should read Customernot only as an essential focus for service Behavior; it has a lot of salutary messag-firms, but also as a competitive advantage es for marketing practitioners, marketingfor companies that market tangible prod- managers, and marketing strategists asucts. well. 06

SUCCESSFUL PROJECT MANAGE- VOL.10, MAC 2018MENTBY JACK GIDO CUSTOMER RELATIONS & RAPPORTISBN : 9781285068374 BY JOHN E FORDE1009416 ISBN : 9780538725279HD69.P75 G53 2015 1008225MASON, OHIO : SOUTH-WESTERN, HF5415.5 .F665 20022015 MASON, OH : SOUTH-WESTERNLOCATION : PTAR UNDANG-UNDANG THOMPSON LEARNING , 2002BAHAN SILIBUS RAK TERBUKA / LOCATION : PTAR UNDANG-UNDANGOPEN SHELF SYLLABUS BAHAN SILIBUS RAK TERBUKA / OPEN SHELF SYLLABUSThis title helps you learn the keys to effec- Customer Relations & Rapport will teachtive communication both within and out- you and your employees how to build,side a team and see firsthand how project maintain, and nurture your customer rela-management is applied in the workplace tionships, as well as how to handle dissat-with this edition's cases and new real- isfied customers.world vignettes. STRATEGIC ORGANIZATIONAL COM-. MUNICATION : IN A GLOBAL ECONO- MYREENGINEERING THE CORPORATION BY CHARLES R CONRAD: A MANIFESTO FOR BUSINESS REVO- ISBN : 9781444338638LUTION 1009412BY MICHAEL HAMMER HD30.3 .C655 2012ISBN : 9780060559533 WILEY-BLACKWELL , 20121008254 LOCATION : PTAR UNDANG-UNDANGHD58.8 .H356 2001 BAHAN SILIBUS RAK TERBUKA /HARPERCOLLINS, 2001 OPEN SHELF SYLLABUSLOCATION : PTAR UNDANG-UNDANG With a sophisticated and approachableBAHAN SILIBUS RAK TERBUKA / style that has made it a standard in theOPEN SHELF SYLLABUS field, this fully revised seventh edition of Strategic Organizational CommunicationThis book leads readers through the radi- engages readers in a comprehensivecal redesign of a company's processes, discussion of organizational communica-organization, and culture to achieve a tion theories.quantum leap in performance.07

ORGANIZATIONAL COMMUNICATION VOL.10, MAC 2018: APPROACHES AND PROCESSESBY KATHERINE MILLER SERVICES MARKETING MANAGE-ISBN : 9780495565819 MENT : A STRATEGIC PERSPECTIVE1008428 BY HANS KASPERHD30.3 .M55 2009 ISBN : 9780470091166CENGAGE, 2009 1008423LOCATION : PTAR UNDANG-UNDANG HD9980.5 .K375 2006BAHAN SILIBUS RAK TERBUKA / WILEY, 2006OPEN SHELF SYLLABUS LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /This volume presents organizational com- OPEN SHELF SYLLABUSmunication from both a communicationand managerial perspective. The text's In order to deliver excellent service quali-writing style and use of examples and ty, it is critical to understand, create andcase studies should prove accessible to deliver real value to all stakeholders. Theundergraduates. second edition of Services Marketing Management has been thoroughly re-. vised and restructured to provide the stu- dents with an overview of services mar-CUSTOMER SERVICE : A PRACTICAL keting from this clear strategic orientation.APPROACHBY ELAINE K. HARRIS BUSINESS PROCESS MANAGEMENTISBN : 9781292040356 : PROFITING FROM PROCESS1009233 BY ROGER T. BURLTONHF5415.5 .H2897 2014 ISBN : 9780672320637PEARSON, 2014. 1008228LOCATION : PTAR UNDANG-UNDANG HD31 .B76996 2001BAHAN SILIBUS RAK TERBUKA / SAMS PUBLISHING, 2001OPEN SHELF SYLLABUS LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /This edition features a revised chapter on OPEN SHELF SYLLABUStechnology, new Ethics in Action exercises Guides managers and NBA-seekersand coverage of the latest trends in the through the transition from the traditionalcustomer service field. \"offline\" ways of doing business to incor- porating e-commerce and the Internet as a business tool to interact and transact.08

CUSTOMER SERVICE VOL.10, MAC 2018: S/NVQ LEVEL 2BY SALLY BRADLEY STRATEGIC MANAGEMENTISBN : 9780435465292 : CONCEPTS AND CASES1008134 BY DAVID, FRED RHF5415.5 .B73 2007 ISBN : 9780273755999HEINEMANN, 2007 1008286LOCATION : PTAR UNDANG-UNDANG HD30.28 .D385 2011BAHAN SILIBUS RAK TERBUKA / PEARSON, 2011OPEN SHELF SYLLABUS LOCATION : PTAR UNDANG-UNDANG BAHAN SILIBUS RAK TERBUKA /Designed to provide students with the OPEN SHELF SYLLABUSunderpinning knowledge for the NVQ in The thirteenth edition explores the currentCustomer Service at Level 2, this book global recession and shows how it hascovers the two mandatory units and ten of affected the business environment,the option units. It includes case stud- providing updated coverage of strategic-ies which give students the opportunity to management concepts, theory, research,analyse and discuss real-life situations and techniques in every chapter.and to practise their skills. BUSINESS PROCESS CHANGESERVICES MARKETING : PEOPLE, : A MANAGER'S GUIDE TO IMPROV-TECHNOLOGY, STRATEGY ING, REDESIGNING, AND AUTOMAT-BY CHRISTOPHER LOVELOCK ING PROCESSES BY PAUL HARMONISBN : 9780273756064 ISBN : 97815586075831009395 1008259HF5415.122 L68 2011 HF5548.32 .H367 2003PEARSON, 2011 MORGAN KAUFMANN PUBLISHERS,LOCATION : PTAR UNDANG-UNDANG 2003BAHAN SILIBUS RAK TERBUKA / LOCATION : PTAR UNDANG-UNDANGOPEN SHELF SYLLABUS BAHAN SILIBUS RAK TERBUKA / OPEN SHELF SYLLABUSThe fundamentals of services marketing It focuses on the process change problemspresented in a strategic marketing frame- faced by todays managers, summarizes thework. state of the art of business process analysis & improvement, including the basic vocabulary of modeling, presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign, and offers detailed case studies showing how these methods are implemented.09

CUSTOMER SERVICE : CAREER SUC- VOL.10, MAC 2018CESS THROUGH CUSTOMERLOYALTY A GUIDE TO THE PROJECT MANAGE-BY PAUL R. TIMM MENT BODY OF KNOWLEDGEISBN : 9780133056259 BY PROJECT MANAGEMENT INSTI-1009235 TUTEHF5415.5 .T513 2014 ISBN : 9781880410233PEARSON, 2014 1008130LOCATION : PTAR UNDANG-UNDANG HD69.P75 G845 2001BAHAN SILIBUS RAK TERBUKA / PROJECT MANAGEMENT INSTITUTE,OPEN SHELF SYLLABUS 2001 LOCATION : PTAR UNDANG-UNDANGThis edition features more on social net- BAHAN SILIBUS RAK TERBUKA /working, trustability, and customer service OPEN SHELF SYLLABUStrends. Information is also included on Among the changes are more emphasisinternal customers, emerging technolo- on progressive elaboration, an acknowl-gies, and stress-reducing techniques. edgement of the role of the project office, and the expansion of the treatment ofBUSINESS PROCESS MANAGEMENT earned value man: PRACTICAL GUIDELINES TO SUC-CESSFUL IMPLEMENTATIONS CONFLICT MANAGEMENTBY JOHN JESTON : A PRACTICAL GUIDEISBN : 9780415641753 BY PETER CONDLIFFE1009225 ISBN : 9780409342956HD62.17 .J47 2014 1009227ROUTLEDGE, 2014 HD42 .C6435 2016LOCATION : PTAR UNDANG-UNDANG LEXISNEXIS, 2016BAHAN SILIBUS RAK TERBUKA / LOCATION : PTAR UNDANG-UNDANGOPEN SHELF SYLLABUS BAHAN SILIBUS RAK TERBUKA /This highly anticipated third edition brings OPEN SHELF SYLLABUSJeston and Nelis’ practicable frameworks The book assists you to view conflict as aand solutions up-to-date with the latest potentially dynamic stimulus to interper-developments in BPM, including the appli- sonal and group relations as well ascation of the frameworks to value-driven providing a consideration of the ethicalBPM. issues that can arise.10

CUSTOMER SERVICE VOL.10, MAC 2018: A PRACTICAL APPROACHBY ELAINE K. HARRIS STRATEGIC MANAGEMENTISBN : 9780131989375 : TEXT AND CASES1008136 BY GREGORY G. DESSHF5415.5 .H2897 2007 ISBN : 9781259278211PEARSON PRENTICE HALL, 2007 1009408LOCATION : PTAR UNDANG-UNDANG HD30.28 .D4746 2016BAHAN SILIBUS RAK TERBUKA / MCGRAW-HILL EDUCATION, 2016OPEN SHELF SYLLABUS LOCATION : PTAR UNDANG-UNDANGThis edition features a revised chapter on BAHAN SILIBUS RAK TERBUKA /technology, new quick quizzes, job link OPEN SHELF SYLLABUSactivities, team building exercises, andexpanded challenge projects. Provides readers a treatment of traditional strategic management topics, applicationORGANIZATIONAL COMMUNICATION of strategic management concepts to real: APPROACHES AND PROCESSES -world examples, and interwoven contem-BY KATHERINE MILLER porary themes revolving around globaliza-ISBN : 9781285164205 tion, technology, ethics, environmental1009342 sustainability and entrepreneurship.HD30.3 .M55 2015WADSWORTH CENGAGE LEARNING, A PRACTICAL GUIDE TO THE SKILLS2015 OF MENTORINGLOCATION : PTAR UNDANG-UNDANG BY REG HAMILTONBAHAN SILIBUS RAK TERBUKA / ISBN : 9679784703OPEN SHELF SYLLABUS 1009249Suitable for undergraduate students, this HF5385 .H36 1994book presents organizational communica- PELANDUK PUBLICATIONS (M), 1994tion from both a communication and man- LOCATION : PTAR UNDANG-UNDANGagerial perspective. BAHAN RAK TERBUKA / OPEN SHELF This book is the first to describe only what competent mentors do but the skills they need to be effective.11