Đắc nhân tâm

["\u0110\u1eaeC NH\u00c2N T\u00c2M nh\u1eefng kho\u1ea3nh \u0111\u1ea5t tr\u1ed1ng, \u00f4ng c\u0169ng d\u00e0nh m\u1ed9t khu cho nh\u1eefng ng\u01b0\u1eddi th\u00edch ch\u01a1i bowling. Th\u00e1i \u0111\u1ed9 th\u00e2n thi\u1ec7n n\u00e0y c\u1ee7a \u00f4ng Black \u0111\u00e3 lan truy\u1ec1n sang nh\u1eefng ng\u01b0\u1eddi \u0111\u00ecnh c\u00f4ng. H\u1ecd t\u00ecm c\u00e1c d\u1ee5ng c\u1ee5 r\u1ed3i b\u1eaft \u0111\u1ea7u l\u00e0m v\u1ec7 sinh xung quanh nh\u00e0 m\u00e1y. B\u1ea1n h\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng c\u1ea3nh nh\u1eefng ng\u01b0\u1eddi \u0111\u00ecnh c\u00f4ng d\u1ecdn d\u1eb9p s\u00e2n b\u00e3i nh\u00e0 m\u00e1y s\u1ea1ch s\u1ebd trong khi v\u1eabn \u0111\u1ea5u tranh \u0111\u00f2i t\u0103ng l\u01b0\u01a1ng. Qu\u1ea3 l\u00e0 m\u1ed9t s\u1ef1 ki\u1ec7n ch\u01b0a t\u1eebng th\u1ea5y trong l\u1ecbch s\u1eed \u0111\u1ea7y b\u00e3o t\u1ed1 c\u1ee7a nh\u1eefng cu\u1ed9c tranh ch\u1ea5p lao \u0111\u1ed9ng \u1edf M\u1ef9. Cu\u1ed9c \u0111\u00ecnh c\u00f4ng n\u00e0y k\u1ebft th\u00fac sau m\u1ed9t tu\u1ea7n l\u1ec5 trong th\u1ecfa thu\u1eadn \u00f4n h\u00f2a, kh\u00f4ng g\u00e2y \u00e1c c\u1ea3m hay kh\u00f3 ch\u1ecbu l\u1edbn n\u00e0o cho c\u1ea3 \u0111\u00f4i b\u00ean. C\u00f3 th\u1ec3 b\u1ea1n ch\u01b0a bao gi\u1edd b\u1ecb g\u1ecdi \u0111\u1ebfn \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ee5 \u0111\u00ecnh c\u00f4ng hay n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t h\u1ed9i \u0111\u1ed3ng. Nh\u01b0ng n\u1ebfu b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c gi\u1ea3m ti\u1ec1n thu\u00ea nh\u00e0 th\u00ec th\u00e1i \u0111\u1ed9 ti\u1ebfp c\u1eadn th\u00e2n m\u1eadt c\u00f3 th\u1ec3 gi\u00fap \u0111\u01b0\u1ee3c b\u1ea1n kh\u00f4ng? O. L. Straub, m\u1ed9t k\u1ef9 s\u01b0, mu\u1ed1n \u0111\u01b0\u1ee3c gi\u1ea3m ti\u1ec1n thu\u00ea nh\u00e0 d\u1ea7u anh c\u0169ng bi\u1ebft r\u1eb1ng ch\u1ee7 nh\u00e0 l\u00e0 m\u1ed9t ng\u01b0\u1eddi r\u1ea5t c\u1ee9ng r\u1eafn. Straub k\u1ec3 v\u1edbi l\u1edbp h\u1ecdc: \u201cT\u00f4i vi\u1ebft th\u01b0 cho \u00f4ng ta, b\u00e1o r\u1eb1ng t\u00f4i s\u1ebd tr\u1ea3 ph\u00f2ng ngay khi h\u1ebft h\u1ea1n h\u1ee3p \u0111\u1ed3ng. S\u1ef1 th\u1ef1c l\u00e0 t\u00f4i mu\u1ed1n \u1edf l\u1ea1i n\u1ebfu nh\u01b0 ti\u1ec1n thu\u00ea \u0111\u01b0\u1ee3c gi\u1ea3m. Nh\u01b0ng t\u00ecnh h\u00ecnh xem ra tuy\u1ec7t v\u1ecdng. Nh\u1eefng ng\u01b0\u1eddi thu\u00ea nh\u00e0 kh\u00e1c \u0111\u1ec1u \u0111\u00e3 th\u1eed nh\u01b0ng \u0111\u1ec1u th\u1ea5t b\u1ea1i. T\u00f4i ngh\u0129, m\u00ecnh \u0111ang h\u1ecdc v\u1ec1 c\u00e1ch \u0111\u1ed1i nh\u00e2n x\u1eed th\u1ebf, sao l\u1ea1i kh\u00f4ng th\u1eed v\u1edbi \u00f4ng ta xem sao. \u00d4ng ta v\u00e0 ng\u01b0\u1eddi th\u01b0 k\u00fd ri\u00eang \u0111\u1ebfn g\u1eb7p t\u00f4i ngay khi v\u1eeba nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0. T\u00f4i \u0111\u00f3n \u00f4ng ta t\u1eeb ngo\u00e0i c\u1eeda v\u1edbi l\u1eddi ch\u00e0o th\u00e2n m\u1eadt v\u00e0 th\u00e1i \u0111\u1ed9 \u0111\u1ea7y thi\u1ec7n ch\u00ed. T\u00f4i b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch khen ng\u1ee3i c\u0103n ph\u00f2ng c\u1ee7a \u00f4ng, khen 199","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u00f4ng kh\u00e9o b\u1ea3o qu\u1ea3n ng\u00f4i nh\u00e0. \u0110i\u1ec1u \u0111\u00f3 ho\u00e0n to\u00e0n l\u00e0 th\u1ef1c l\u00f2ng. V\u00e0 t\u00f4i t\u1ecf \u00fd ti\u1ebfc r\u1ebb v\u00ec c\u00f2n mu\u1ed1n \u1edf l\u1ea1i m\u1ed9t n\u0103m n\u1eefa, nh\u01b0ng l\u1ea1i kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng. R\u00f5 r\u00e0ng \u00f4ng ta ch\u01b0a bao gi\u1edd \u0111\u01b0\u1ee3c m\u1ed9t ng\u01b0\u1eddi thu\u00ea nh\u00e0 ti\u1ebfp \u0111\u00f3n nh\u01b0 v\u1eady. \u00d4ng kh\u00f4ng bi\u1ebft tr\u1ea3 l\u1eddi nh\u01b0 th\u1ebf n\u00e0o. Sau \u0111\u00f3, \u00f4ng b\u1eaft \u0111\u1ea7u k\u1ec3 cho t\u00f4i nghe v\u1ec1 nh\u1eefng kh\u00f3 kh\u0103n c\u1ee7a m\u00ecnh. Nh\u1eefng ng\u01b0\u1eddi thu\u00ea nh\u00e0 than phi\u1ec1n. M\u1ed9t ng\u01b0\u1eddi \u0111\u00e3 vi\u1ebft cho \u00f4ng m\u01b0\u1eddi b\u1ed1n l\u00e1 th\u01b0. V\u00e0i ng\u01b0\u1eddi \u0111\u00e3 ch\u1ec9 tr\u00edch \u00f4ng r\u1ea5t n\u1eb7ng n\u1ec1. M\u1ed9t ng\u01b0\u1eddi kh\u00e1c \u0111\u00f2i h\u1ee7y h\u1ee3p \u0111\u1ed3ng n\u1ebfu nh\u01b0 \u00f4ng kh\u00f4ng c\u1ea5m \u0111\u01b0\u1ee3c ng\u01b0\u1eddi thu\u00ea \u1edf t\u1ea7ng tr\u00ean ng\u00e1y nh\u01b0 s\u1ea5m khi ng\u1ee7. \u201cTh\u1ef1c l\u00e0 d\u1ec5 ch\u1ecbu khi c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t ng\u01b0\u1eddi thu\u00ea nh\u00e0 h\u00e0i l\u00f2ng nh\u01b0 \u00f4ng\u201d. V\u00e0 sau \u0111\u00f3, kh\u00f4ng \u0111\u1ee3i t\u00f4i y\u00eau c\u1ea7u, \u00f4ng \u0111\u1ec1 ngh\u1ecb gi\u1ea3m b\u1edbt ti\u1ec1n thu\u00ea m\u1ed9t \u00edt. T\u00f4i mu\u1ed1n gi\u1ea3m h\u01a1n n\u1eefa n\u00ean n\u00eau l\u00ean s\u1ed1 ti\u1ec1n m\u00e0 t\u00f4i c\u00f3 th\u1ec3 tr\u1ea3 v\u00e0 \u00f4ng vui v\u1ebb ch\u1ea5p nh\u1eadn. L\u00fac b\u01b0\u1edbc ra, \u00f4ng c\u00f2n quay l\u1ea1i h\u1ecfi: \u201c\u00d4ng c\u00f3 c\u1ea7n t\u00f4i cho trang tr\u00ed l\u1ea1i c\u0103n ph\u00f2ng kh\u00f4ng?\u201d. N\u1ebfu t\u00f4i h\u00e0nh \u0111\u1ed9ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c th\u00ec ch\u1eafc ch\u1eafn t\u00f4i c\u0169ng \u0111\u00e3 th\u1ea5t b\u1ea1i nh\u01b0 h\u1ecd. Ch\u00ednh c\u00e1ch ti\u1ebfp c\u1eadn th\u00e2n thi\u1ec7n \u0111\u00e3 gi\u00fap t\u00f4i \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u00f2n h\u01a1n c\u1ea3 nh\u1eefng g\u00ec t\u00f4i mong \u0111\u1ee3i\u201d. M\u1ed9t h\u1ecdc vi\u00ean kh\u00e1c l\u00e0 Gerald H. Winn thu\u1ed9c bang New Hampshire c\u0169ng \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t th\u1ecfa thu\u1eadn t\u1ed1t \u0111\u1eb9p khi s\u1eed d\u1ee5ng l\u1ed1i ti\u1ebfp c\u1eadn n\u00e0y. Ng\u00f4i nh\u00e0 \u00f4ng m\u1edbi v\u1eeba x\u00e2y b\u1ecb n\u01b0\u1edbc m\u01b0a l\u00e0m ng\u1eadp ch\u00e2n m\u00f3ng, g\u00e2y n\u1ee9t n\u1ec1n, h\u1ecfng l\u00f2 s\u01b0\u1edfi, v.v. Chi ph\u00ed s\u1eeda ch\u1eefa ph\u1ea3i h\u01a1n hai ng\u00e0n \u0111\u00f4-la. L\u1ed7i l\u00e0 do ch\u1ee7 khu \u0111\u1ea5t kh\u00f4ng l\u1eafp \u0111\u1eb7t h\u1ec7 th\u1ed1ng tho\u00e1t n\u01b0\u1edbc m\u01b0a. Th\u1ebf l\u00e0 Winn \u0111\u1ebfn th\u0103m \u00f4ng ch\u1ee7 \u0111\u1ea5t, kh\u00f4ng h\u1ec1 gi\u1eadn d\u1eef, tr\u00e1ch m\u00f3c hay than phi\u1ec1n g\u00ec. Winn b\u1eaft \u0111\u1ea7u h\u1ecfi th\u0103m v\u1ec1 chuy\u1ebfn \u0111i ngh\u1ec9 g\u1ea7n \u0111\u00e2y c\u1ee7a \u00f4ng ch\u1ee7 \u0111\u1ea5t \u1edf mi\u1ec1n T\u00e2y \u1ea4n. Cu\u1ed1i c\u00f9ng, \u0111\u1ebfn 200","\u0110\u1eaeC NH\u00c2N T\u00c2M l\u00fac thu\u1eadn l\u1ee3i, \u00f4ng m\u1edbi n\u00f3i v\u1ec1 s\u1ef1 c\u1ed1 \u201cnh\u1ecf\u201d c\u1ee7a m\u00ecnh. \u00d4ng ch\u1ee7 \u0111\u1ea5t h\u1ee9a ngay s\u1ebd \u0111\u00f3ng g\u00f3p ph\u1ea7n n\u00e0o ph\u00ed t\u1ed5n. Nh\u01b0ng v\u00e0i ng\u00e0y sau, khi xu\u1ed1ng t\u1eadn khu \u0111\u1ea5t nh\u00e0 Winn xem x\u00e9t, \u00f4ng ta nh\u1eadn \u0111\u1ec1n b\u00f9 m\u1ecdi thi\u1ec7t h\u1ea1i v\u00e0 cho l\u1eafp \u0111\u1eb7t h\u1ec7 th\u1ed1ng tho\u00e1t n\u01b0\u1edbc. N\u1ebfu Winn kh\u00f4ng m\u1edf \u0111\u1ea7u b\u1eb1ng th\u00e1i \u0111\u1ed9 th\u00e2n m\u1eadt th\u00ec ch\u1eafc g\u00ec ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ea5t \u0111\u00e3 ch\u1ecbu h\u1ebft tr\u00e1ch nhi\u1ec7m m\u1eb7c d\u00f9 \u0111\u00f3 l\u00e0 l\u1ed7i c\u1ee7a \u00f4ng ta. C\u00e1ch \u0111\u00e2y nhi\u1ec1u n\u0103m, khi c\u00f2n l\u00e0 m\u1ed9t c\u1eadu b\u00e9 \u0111i ch\u00e2n \u0111\u1ea5t xuy\u00ean qua c\u00e1c c\u00e1nh r\u1eebng \u0111\u1ec3 \u0111\u1ebfn m\u1ed9t tr\u01b0\u1eddng h\u1ecdc n\u00f4ng th\u00f4n mi\u1ec1n t\u00e2y b\u1eafc Missouri, t\u00f4i \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ecdc m\u1ed9t truy\u1ec7n ng\u1ee5 ng\u00f4n v\u1ec1 m\u1eb7t tr\u1eddi v\u00e0 gi\u00f3. Hai b\u00ean tranh c\u00e3i nhau xem b\u00ean n\u00e0o m\u1ea1nh h\u01a1n. Gi\u00f3 n\u00f3i: \u201cT\u00f4i s\u1ebd ch\u1ee9ng minh t\u00f4i m\u1ea1nh h\u01a1n. \u00d4ng c\u00f3 th\u1ea5y c\u1ee5 gi\u00e0 \u0111\u1eb1ng kia kh\u00f4ng? T\u00f4i \u0111\u00e1nh cu\u1ed9c s\u1ebd l\u00e0m \u00f4ng c\u1ee5 c\u1edfi \u00e1o kho\u00e1c c\u1ee7a m\u00ecnh ra nhanh h\u01a1n \u00f4ng\u201d. M\u1eb7t tr\u1eddi \u1ea9n m\u00ecnh sau m\u1ed9t \u0111\u00e1m m\u00e2y \u0111\u1ec3 gi\u00f3 ch\u1ee9ng t\u1ecf uy quy\u1ec1n c\u1ee7a m\u00ecnh. Gi\u00f3 \u0111\u00e3 th\u1ed5i m\u1ea1nh g\u1ea7n nh\u01b0 th\u00e0nh m\u1ed9t c\u01a1n b\u00e3o. Nh\u01b0ng gi\u00f3 c\u00e0ng th\u1ed5i m\u1ea1nh bao nhi\u00eau th\u00ec c\u1ee5 gi\u00e0 l\u1ea1i c\u00e0ng gi\u1eef ch\u1eb7t chi\u1ebfc \u00e1o kho\u00e1c c\u1ee7a m\u00ecnh b\u1ea5y nhi\u00eau. Cu\u1ed1i c\u00f9ng, gi\u00f3 l\u1eb7ng \u0111i v\u00e0 ch\u1ecbu thua. Khi \u0111\u00f3 m\u1eb7t tr\u1eddi r\u1eddi kh\u1ecfi nh\u1eefng \u0111\u00e1m m\u00e2y, d\u1ecbu d\u00e0ng t\u1ecfa nh\u1eefng tia n\u1eafng \u00f3ng \u00e1nh xu\u1ed1ng m\u1eb7t \u0111\u1ea5t. B\u1ed7ng ch\u1ed1c tr\u00e1n c\u1ee5 gi\u00e0 l\u1ea5m t\u1ea5m m\u1ed3 h\u00f4i, r\u1ed3i c\u1ee5 chau m\u00e0y v\u00e0 c\u1edfi \u00e1o kho\u00e1c ra. M\u1eb7t tr\u1eddi \u0111\u00e3 cho gi\u00f3 m\u1ed9t b\u00e0i h\u1ecdc, r\u1eb1ng \u0111\u1ec1 ngh\u1ecb nh\u1eb9 nh\u00e0ng bao gi\u1edd c\u0169ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao h\u01a1n s\u1ef1 \u00e9p bu\u1ed9c b\u1eb1ng v\u0169 l\u1ef1c. Aesop, m\u1ed9t n\u00f4 l\u1ec7 Hy L\u1ea1p s\u1ed1ng d\u01b0\u1edbi tri\u1ec1u \u0111\u1ea1i Croesus, \u0111\u00e3 vi\u1ebft ra nh\u1eefng c\u00e2u chuy\u1ec7n ng\u1ee5 ng\u00f4n b\u1ea5t t\u1eed s\u00e1u tr\u0103m n\u0103m tr\u01b0\u1edbc C\u00f4ng nguy\u00ean. Nh\u01b0ng cho \u0111\u1ebfn ng\u00e0y nay, nh\u1eefng g\u00ec \u00f4ng \u0111\u00e3 tr\u1ea3i nghi\u1ec7m v\u00e0 gi\u1ea3ng gi\u1ea3i v\u1ec1 b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi v\u1eabn m\u00e3i l\u00e0 ch\u00e2n l\u00fd. M\u1eb7t tr\u1eddi c\u00f3 th\u1ec3 khi\u1ebfn cho b\u1ea1n c\u1edfi chi\u1ebfc \u00e1o kho\u00e1c c\u1ee7a m\u00ecnh 201","HOW TO WIN FRIENDS & INFLUENCE PEOPLE nhanh ch\u00f3ng h\u01a1n gi\u00f3. Th\u00e1i \u0111\u1ed9 d\u1ecbu d\u00e0ng, th\u00e2n thi\u1ec7n v\u00e0 nh\u1eefng l\u1eddi khen ng\u1ee3i ch\u00e2n th\u00e0nh c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi ta thay \u0111\u1ed5i \u00fd ki\u1ebfn d\u1ec5 d\u00e0ng h\u01a1n l\u00e0 g\u00e2y c\u0103ng th\u1eb3ng, kh\u00f3 ch\u1ecbu. M\u1ed9t l\u1ea7n n\u1eefa, b\u1ea1n h\u00e3y ghi nh\u1edb c\u00e2u n\u00f3i c\u1ee7a Lincoln: \u201cM\u1ed9t gi\u1ecdt m\u1eadt ng\u1ecdt b\u1eaft \u0111\u01b0\u1ee3c nhi\u1ec1u ru\u1ed3i h\u01a1n l\u00e0 m\u1ed9t th\u00f9ng n\u01b0\u1edbc \u0111\u1eafng\u201d. * L\u00f2ng nh\u00e2n \u00e1i v\u00e0 l\u1ed1i \u1ee9ng x\u1eed nh\u1eb9 nh\u00e0ng l\u00e0 bi\u1ec3u hi\u1ec7n c\u1ee7a m\u1ed9t t\u00e2m h\u1ed3n cao th\u01b0\u1ee3ng. - R. Tagore * S\u1ef1 ch\u00edn ch\u1eafn b\u1eaft \u0111\u1ea7u khi b\u1ea1n bi\u1ebft quan t\u00e2m \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c nhi\u1ec1u h\u01a1n quan t\u00e2m \u0111\u1ebfn b\u1ea3n th\u00e2n m\u00ecnh. - John MacNoughton NGUY\u00caN T\u1eaeC 13: 202","B\u00cd QUY\u1ebeT C\u1ee6A SOCRATES Khi n\u00f3i chuy\u1ec7n v\u1edbi m\u1ecdi ng\u01b0\u1eddi, b\u1ea1n kh\u00f4ng n\u00ean b\u1eaft \u0111\u1ea7u b\u1eb1ng nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t. Ng\u01b0\u1ee3c l\u1ea1i, ch\u00fang ta c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch nh\u1ea5n m\u1ea1nh nh\u1eefng \u0111i\u1ec3m m\u00e0 hai b\u00ean \u0111\u1ec1u \u0111\u1ed3ng \u00fd. N\u1ebfu nh\u01b0 c\u00f3 th\u1ec3, b\u1ea1n s\u1ebd ti\u1ebfp t\u1ee5c nh\u1ea5n m\u1ea1nh r\u1eb1ng c\u1ea3 hai \u0111\u1ec1u ph\u1ea5n \u0111\u1ea5u cho c\u00f9ng m\u1ed9t m\u1ee5c \u0111\u00edch, s\u1ef1 kh\u00e1c nhau duy nh\u1ea5t gi\u1eefa hai ng\u01b0\u1eddi ch\u1ec9 l\u00e0 v\u1ec1 m\u1eb7t ph\u01b0\u01a1ng ph\u00e1p m\u00e0 th\u00f4i. C\u00e2u tr\u1ea3 l\u1eddi \u201c\u0110\u1ed3ng \u00fd\u201d ngay t\u1eeb \u0111\u1ea7u s\u1ebd t\u1ed1t h\u01a1n r\u1ea5t nhi\u1ec1u. Theo gi\u00e1o s\u01b0 Overstreet, ti\u1ebfng \u201cKh\u00f4ng\u201d l\u00e0 m\u1ed9t tr\u1edf ng\u1ea1i kh\u00f3 v\u01b0\u1ee3t qua. Khi b\u1ea1n \u0111\u00e3 n\u00f3i \u201cKh\u00f4ng\u201d th\u00ec t\u1ea5t c\u1ea3 ni\u1ec1m ki\u00eau h\u00e3nh c\u00e1 203","HOW TO WIN FRIENDS & INFLUENCE PEOPLE nh\u00e2n \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i nh\u1ea5t tr\u00ed v\u1edbi ch\u00ednh m\u00ecnh. Sau \u0111\u00f3, d\u00f9 c\u00f3 nh\u1eadn ra c\u00e2u tr\u1ea3 l\u1eddi \u201cKh\u00f4ng\u201d l\u00e0 b\u1ea5t \u1ed5n th\u00ec l\u00f2ng ki\u00eau h\u00e3nh v\u1ed1n c\u00f3 c\u1ee7a b\u1ea1n c\u0169ng kh\u00f4ng cho ph\u00e9p b\u1ea1n thay \u0111\u1ed5i. M\u1ed9t khi \u0111\u00e3 n\u00f3i \u0111i\u1ec1u g\u00ec, b\u1ea1n c\u1ea3m th\u1ea5y m\u00ecnh c\u00f3 b\u1ed5n ph\u1eadn ph\u1ea3i b\u00e1m l\u1ea5y \u0111i\u1ec1u \u0111\u00f3 v\u00e0 b\u1ea3o v\u1ec7 n\u00f3 b\u1eb1ng \u0111\u01b0\u1ee3c. Do \u0111\u00f3, c\u1ea7n ph\u1ea3i \u0111\u1ec3 cho ng\u01b0\u1eddi ta \u0111\u1ed3ng \u00fd v\u1edbi b\u1ea1n ngay t\u1eeb \u0111\u1ea7u. \u0110\u00f3 l\u00e0 \u0111i\u1ec1u h\u1ebft s\u1ee9c quan tr\u1ecdng. C\u00e2u tr\u1ea3 l\u1eddi \u201c\u0110\u1ed3ng \u00fd\u201d ngay t\u1eeb \u0111\u1ea7u c\u1ee7a m\u1ed9t ng\u01b0\u1eddi s\u1ebd khi\u1ebfn cho qu\u00e1 tr\u00ecnh suy ngh\u0129 v\u00e0 quy\u1ebft \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi \u1ea5y \u0111i theo h\u01b0\u1edbng \u0111\u1ed3ng t\u00ecnh. N\u00f3 c\u0169ng gi\u1ed1ng nh\u01b0 s\u1ef1 v\u1eadn \u0111\u1ed9ng c\u1ee7a m\u1ed9t h\u00f2n bi. Khi b\u1ecb \u0111\u1ea9y \u0111i theo m\u1ed9t h\u01b0\u1edbng, n\u00f3 c\u1ea7n m\u1ed9t l\u1ef1c t\u00e1c \u0111\u1ed9ng \u0111\u1ee7 m\u1ea1nh m\u1edbi c\u00f3 th\u1ec3 \u0111\u1ed5i h\u01b0\u1edbng, v\u00e0 ph\u1ea3i c\u1ea7n m\u1ed9t l\u1ef1c l\u1edbn h\u01a1n nhi\u1ec1u \u0111\u1ec3 n\u00f3 l\u0103n theo chi\u1ec1u ng\u01b0\u1ee3c l\u1ea1i. Khi m\u1ed9t ng\u01b0\u1eddi \u0111\u00e3 th\u1ef1c s\u1ef1 n\u00f3i \u201cKh\u00f4ng\u201d th\u00ec to\u00e0n b\u1ed9 c\u00e1c gi\u00e1c quan, h\u1ec7 th\u1ea7n kinh, c\u01a1 b\u1eafp c\u1ee7a ng\u01b0\u1eddi \u1ea5y \u0111\u1ec1u t\u1eadp trung trong t\u00e2m th\u1ebf t\u1eeb ch\u1ed1i. Tr\u00e1i l\u1ea1i, khi m\u1ed9t ng\u01b0\u1eddi n\u00f3i \u201cC\u00f3\u201d th\u00ec t\u1eebng t\u1ebf b\u00e0o trong c\u01a1 th\u1ec3 ng\u01b0\u1eddi \u0111\u00f3 gi\u00e3n ra trong tr\u1ea1ng th\u00e1i s\u1eb5n s\u00e0ng ti\u1ebfp nh\u1eadn. Do \u0111\u00f3, n\u1ebfu ngay t\u1eeb \u0111\u1ea7u ch\u00fang ta tranh th\u1ee7 \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ebfng \u201cC\u00f3\u201d l\u00e0 ta \u0111\u00e3 m\u1edf r\u1ed9ng con \u0111\u01b0\u1eddng cho vi\u1ec7c ti\u1ebfp nh\u1eadn \u0111\u1ec1 ngh\u1ecb sau c\u00f9ng \u2013 m\u1ee5c \u0111\u00edch c\u1ee7a ch\u00fang ta. B\u00ed quy\u1ebft khai th\u00e1c l\u1eddi \u0111\u00e1p \u201c\u0110\u1ed3ng \u00fd\u201d \u0111\u00e3 gi\u00fap cho James Eberson, m\u1ed9t nh\u00e2n vi\u00ean t\u00edn d\u1ee5ng, gi\u1eef \u0111\u01b0\u1ee3c cho ng\u00e2n h\u00e0ng Greenwich Sav- ings \u1edf New York m\u1ed9t kh\u00e1ch h\u00e0ng r\u1ea5t c\u00f3 ti\u1ec1m n\u0103ng. Anh k\u1ec3: \u201cNg\u01b0\u1eddi kh\u00e1ch \u1ea5y b\u01b0\u1edbc v\u00e0o \u0111\u1ec3 m\u1edf m\u1ed9t t\u00e0i kho\u1ea3n. T\u00f4i \u0111\u00e3 ch\u1ec9 cho anh ta c\u00e1ch th\u1ee9c \u0111i\u1ec1n m\u1ed9t s\u1ed1 th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0o c\u00e1c gi\u1ea5y t\u1edd. Nh\u01b0ng anh ta l\u1ea1i t\u1eeb ch\u1ed1i tr\u1ea3 l\u1eddi v\u00e0i c\u00e2u h\u1ecfi. N\u1ebfu nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y th\u00ec t\u00f4i \u0111\u00e3 b\u1ea3o anh ta r\u1eb1ng, n\u1ebfu anh kh\u00f4ng ch\u1ecbu cung c\u1ea5p th\u00f4ng tin \u0111\u1ea7y 204","\u0110\u1eaeC NH\u00c2N T\u00c2M \u0111\u1ee7 th\u00ec t\u00f4i kh\u00f4ng th\u1ec3 nh\u1eadn ti\u1ec1n c\u1ee7a anh. Th\u1eadt x\u1ea5u h\u1ed5 v\u00ec t\u00f4i \u0111\u00e3 t\u1eebng l\u00e0m qu\u00e1 nhi\u1ec1u vi\u1ec7c nh\u01b0 th\u1ebf. T\u00f4i l\u1ea1i c\u00f2n c\u1ea3m th\u1ea5y khoan kho\u00e1i v\u00ec \u0111\u00e3 ch\u1ee9ng t\u1ecf cho ng\u01b0\u1eddi ta th\u1ea5y ai l\u00e0 ch\u1ee7, kh\u00f4ng th\u1ec3 coi th\u01b0\u1eddng nh\u1eefng quy \u0111\u1ecbnh c\u1ee7a ng\u00e2n h\u00e0ng. L\u1ebd ra t\u00f4i ph\u1ea3i hi\u1ec3u kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 ng\u01b0\u1eddi c\u00f3 quy\u1ec1n \u0111\u00f2i h\u1ecfi \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp ni\u1ec1m n\u1edf. Nh\u01b0ng s\u00e1ng h\u00f4m \u0111\u00f3, sau khi \u0111\u00e3 h\u1ecdc nh\u1eefng nguy\u00ean t\u1eafc v\u00e0ng trong \u0111\u1ed1i nh\u00e2n x\u1eed th\u1ebf c\u1ee7a Dale Carnegie, t\u00f4i quy\u1ebft \u0111\u1ecbnh ph\u1ea3i c\u01b0 x\u1eed kh\u00f4n ngoan h\u01a1n. T\u00f4i t\u1ef1 d\u1eb7n m\u00ecnh kh\u00f4ng n\u00f3i v\u1ec1 \u0111i\u1ec1u ng\u00e2n h\u00e0ng mu\u1ed1n m\u00e0 n\u00f3i v\u1ec1 \u0111i\u1ec1u ng\u01b0\u1eddi kh\u00e1ch mu\u1ed1n. Quan tr\u1ecdng h\u01a1n h\u1ebft, t\u00f4i ph\u1ea3i khi\u1ebfn anh ta n\u00f3i \u201cV\u00e2ng\u201d ngay t\u1eeb \u0111\u1ea7u. Th\u1ebf l\u00e0 t\u00f4i b\u1ea3o anh ta r\u1eb1ng, th\u00f4ng tin m\u00e0 anh kh\u00f4ng ch\u1ecbu cung c\u1ea5p c\u0169ng kh\u00f4ng c\u1ea7n thi\u1ebft l\u1eafm. Tuy nhi\u00ean, t\u00f4i n\u00f3i th\u00eam r\u1eb1ng: \u201cGi\u1ea3 nh\u01b0 ch\u1eb3ng may \u00f4ng c\u00f3 b\u1ec1 g\u00ec, \u00f4ng c\u00f3 mu\u1ed1n ng\u00e2n h\u00e0ng trao s\u1ed1 ti\u1ec1n tr\u00ean t\u00e0i kho\u1ea3n c\u1ee7a \u00f4ng cho ng\u01b0\u1eddi th\u1eeba k\u1ebf c\u1ee7a m\u00ecnh theo ph\u00e1p lu\u1eadt kh\u00f4ng?\u201d. \u201cV\u00e2ng, d\u0129 nhi\u00ean l\u00e0 c\u00f3.\u201d - Anh ta \u0111\u00e1p. \u201cV\u1eady \u00f4ng ngh\u0129 c\u00f3 n\u00ean cho ch\u00fang t\u00f4i bi\u1ebft t\u00ean c\u1ee7a ng\u01b0\u1eddi h\u1ecd h\u00e0ng g\u1ea7n nh\u1ea5t \u0111\u1ec3 trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng nguy\u1ec7n v\u1ecdng c\u1ee7a \u00f4ng m\u00e0 kh\u00f4ng l\u1ea7m l\u1eabn v\u00e0 ch\u1eadm tr\u1ec5 kh\u00f4ng?\u201d Anh ta l\u1ea1i n\u00f3i: \u201cV\u00e2ng\u201d. Th\u00e1i \u0111\u1ed9 c\u1ee7a ng\u01b0\u1eddi kh\u00e1ch d\u1ecbu \u0111i v\u00e0 b\u1eaft \u0111\u1ea7u thay \u0111\u1ed5i khi hi\u1ec3u r\u1eb1ng ch\u00fang t\u00f4i y\u00eau c\u1ea7u th\u00f4ng tin n\u00e0y kh\u00f4ng ph\u1ea3i v\u00ec l\u1ee3i \u00edch c\u1ee7a ch\u00fang t\u00f4i m\u00e0 l\u00e0 ph\u1ee5c v\u1ee5 l\u1ee3i \u00edch cho anh ta. Th\u1ebf l\u00e0 ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng tr\u1ebb tu\u1ed5i \u1ea5y kh\u00f4ng nh\u1eefng cho t\u00f4i to\u00e0n b\u1ed9 th\u00f4ng tin v\u1ec1 ch\u00ednh m\u00ecnh m\u00e0 c\u00f2n m\u1edf m\u1ed9t t\u00e0i kho\u1ea3n \u1ee7y th\u00e1c cho m\u1eb9 m\u00ecnh \u0111\u1ee9ng t\u00ean th\u1ee5 h\u01b0\u1edfng v\u00e0 vui v\u1ebb tr\u1ea3 l\u1eddi t\u1ea5t c\u1ea3 m\u1ecdi c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn ng\u01b0\u1eddi m\u1eb9 y\u00eau qu\u00fd c\u1ee7a anh.\u201d 205","HOW TO WIN FRIENDS & INFLUENCE PEOPLE Joseph Allison, m\u1ed9t \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng cho C\u00f4ng ty \u0110i\u1ec7n Westinghouse, k\u1ec3 l\u1ea1i c\u00e2u chuy\u1ec7n sau: \u201cC\u00f4ng ty c\u1ee7a ch\u00fang t\u00f4i r\u1ea5t mu\u1ed1n b\u00e1n h\u00e0ng qua m\u1ed9t k\u1ef9 s\u01b0 tr\u01b0\u1edfng c\u1ee7a m\u1ed9t c\u00f4ng ty trong khu v\u1ef1c. Su\u1ed1t m\u01b0\u1eddi n\u0103m, ng\u01b0\u1eddi ti\u1ec1n nhi\u1ec7m c\u1ee7a t\u00f4i \u0111\u00e3 li\u00ean t\u1ee5c \u0111\u1ebfn nh\u00e0 \u00f4ng nh\u01b0ng kh\u00f4ng thu \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 n\u00e0o. Khi ch\u1ecbu tr\u00e1ch nhi\u1ec7m khu v\u1ef1c n\u00e0y, t\u00f4i l\u1ea1i m\u1ea5t ba n\u0103m th\u01b0\u1eddng xuy\u00ean \u0111\u1ebfn nh\u00e0 \u00f4ng ta nh\u01b0ng v\u1eabn kh\u00f4ng t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t \u0111\u01a1n \u0111\u1eb7t h\u00e0ng. Cu\u1ed1i c\u00f9ng, sau m\u01b0\u1eddi ba n\u0103m th\u0103m vi\u1ebfng, ch\u00fang t\u00f4i m\u1edbi b\u00e1n \u0111\u01b0\u1ee3c cho \u00f4ng v\u00e0i c\u00e1i m\u00e1y. N\u1ebfu nh\u01b0 m\u1ecdi vi\u1ec7c t\u1ed1t \u0111\u1eb9p th\u00ec ti\u1ebfp theo s\u1ebd l\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng m\u1ea5y tr\u0103m c\u00e1i n\u1eefa. T\u00f4i bi\u1ebft m\u00e1y c\u1ee7a ch\u00fang t\u00f4i r\u1ea5t t\u1ed1t n\u00ean ba tu\u1ea7n sau t\u00f4i \u0111\u1ebfn g\u1eb7p \u00f4ng v\u1edbi th\u00e1i \u0111\u1ed9 r\u1ea5t h\u1ee9ng kh\u1edfi v\u00e0 t\u1ef1 tin. \u00d4ng k\u1ef9 s\u01b0 tr\u01b0\u1edfng \u0111\u00f3n t\u00f4i v\u1edbi l\u1eddi ch\u00e0o h\u1ecfi kh\u00f3 ch\u1ecbu: \u201c\u00d4ng Allison, t\u00f4i kh\u00f4ng th\u1ec3 mua m\u00e1y c\u1ee7a \u00f4ng n\u1eefa\u201d. T\u00f4i ng\u1ea1c nhi\u00ean h\u1ecfi: \u201cTh\u01b0a \u00f4ng, \u00f4ng c\u00f3 th\u1ec3 cho t\u00f4i bi\u1ebft nguy\u00ean nh\u00e2n t\u1ea1i sao kh\u00f4ng \u1ea1?\u201d. \u00d4ng k\u1ef9 s\u01b0 tr\u1ea3 l\u1eddi: \u201cM\u00e1y c\u1ee7a \u00f4ng qu\u00e1 n\u00f3ng. Kh\u00f4ng th\u1ec3 \u0111\u1eb7t tay v\u00e0o \u0111\u01b0\u1ee3c\u201d. T\u00f4i bi\u1ebft c\u00e3i l\u00fd kh\u00f4ng \u0103n thua g\u00ec. T\u00f4i \u0111\u00e3 th\u1eed c\u00e1ch l\u00e0m n\u00e0y qu\u00e1 l\u00e2u r\u1ed3i. Cho n\u00ean t\u00f4i ngh\u0129 \u0111\u1ebfn vi\u1ec7c t\u00ecm c\u00e2u tr\u1ea3 l\u1eddi \u201cV\u00e2ng, v\u00e2ng\u201d. T\u00f4i n\u00f3i: \u201c\u0110\u00fang r\u1ed3i, \u00f4ng Smith. T\u00f4i ho\u00e0n to\u00e0n \u0111\u1ed3ng \u00fd v\u1edbi \u00f4ng. N\u1ebfu nh\u01b0 m\u00e1y ch\u1ea1y qu\u00e1 n\u00f3ng th\u00ec kh\u00f4ng n\u00ean mua. \u00d4ng c\u1ea7n lo\u1ea1i m\u00e1y ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng \u0111\u01b0\u1ee3c sinh nhi\u1ec7t qu\u00e1 ti\u00eau chu\u1ea9n cho ph\u00e9p c\u1ee7a Hi\u1ec7p h\u1ed9i Ch\u1ebf t\u1ea1o Thi\u1ebft b\u1ecb \u0111i\u1ec7n Qu\u1ed1c gia ph\u1ea3i kh\u00f4ng?\u201d. D\u0129 nhi\u00ean l\u00e0 t\u00f4i \u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c ti\u1ebfng \u201cV\u00e2ng\u201d \u0111\u1ea7u ti\u00ean. 206","\u0110\u1eaeC NH\u00c2N T\u00c2M \u201cC\u00f3 ph\u1ea3i H\u1ed9i quy \u0111\u1ecbnh m\u00e1y kh\u00f4ng \u0111\u01b0\u1ee3c sinh nhi\u1ec7t cao h\u01a1n nhi\u1ec7t \u0111\u1ed9 ph\u00f2ng qu\u00e1 34 \u0111\u1ed9?\u201d \u201c\u0110\u00fang\u201d, \u00f4ng ta \u0111\u1ed3ng \u00fd v\u00e0 n\u00f3i th\u00eam: \u201c\u0110i\u1ec1u \u0111\u00f3 ho\u00e0n to\u00e0n \u0111\u00fang. Nh\u01b0ng c\u00e1c m\u00e1y c\u1ee7a \u00f4ng l\u1ea1i n\u00f3ng h\u01a1n nhi\u1ec1u\u201d. T\u00f4i kh\u00f4ng c\u00e3i l\u00fd v\u1edbi \u00f4ng ta. T\u00f4i ch\u1ec9 n\u00f3i: \u201cTh\u01b0a \u00f4ng, nhi\u1ec7t \u0111\u1ed9 c\u1ee7a ph\u00f2ng m\u00e1y l\u00e0 bao nhi\u00eau?\u201d. \u201cKho\u1ea3ng 35 \u0111\u1ed9.\u201d \u201cV\u1eady, n\u1ebfu nhi\u1ec7t \u0111\u1ed9 ph\u00f2ng m\u00e1y l\u00e0 35, c\u1ed9ng th\u00eam 34 \u0111\u1ed9 n\u1eefa th\u00ec s\u1ebd th\u00e0nh 69 \u0111\u1ed9. Tay \u00f4ng \u0111\u1eb7t v\u00e0o n\u1ed3i n\u01b0\u1edbc n\u00f3ng 69 \u0111\u1ed9 th\u00ec c\u00f3 ph\u1ea3i l\u00e0 g\u1ea7n nh\u01b0 b\u1ecb b\u1ecfng kh\u00f4ng?\u201d \u00d4ng l\u1ea1i ph\u1ea3i n\u00f3i \u201cV\u00e2ng\u201d. \u201cN\u1ebfu v\u1eady \u00f4ng \u0111\u1eebng \u0111\u1eb7t tay l\u00ean m\u00e1y n\u1eefa c\u00f3 ph\u1ea3i t\u1ed1t h\u01a1n kh\u00f4ng?\u201d \u00d4ng ta ch\u1ea5p nh\u1eadn: \u201cPh\u1ea3i, \u00f4ng n\u00f3i ph\u1ea3i\u201d. Ch\u00fang t\u00f4i ti\u1ebfp t\u1ee5c tr\u00f2 chuy\u1ec7n m\u1ed9t l\u00e1t. Sau \u0111\u00f3 \u00f4ng g\u1ecdi th\u01b0 k\u00fd v\u00e0o \u0111\u1ec3 ghi cho t\u00f4i m\u1ed9t \u0111\u01a1n \u0111\u1eb7t h\u00e0ng 35.000 \u0111\u00f4-la cho th\u00e1ng t\u1edbi. T\u00f4i \u0111\u00e3 m\u1ea5t nhi\u1ec1u n\u0103m tr\u1eddi v\u00e0 ph\u00ed t\u1ed5n h\u00e0ng ng\u00e0n \u0111\u00f4-la \u0111\u1ec3 hi\u1ec3u ra r\u1eb1ng, c\u00e3i c\u1ecd ch\u1eb3ng \u00edch g\u00ec. Nh\u00ecn s\u1ef1 vi\u1ec7c theo quan \u0111i\u1ec3m ng\u01b0\u1eddi kh\u00e1c v\u00e0 khi\u1ebfn cho h\u1ecd n\u00f3i \u201cV\u00e2ng, \u0111\u1ed3ng \u00fd\u201d s\u1ebd c\u00f3 l\u1ee3i h\u01a1n nhi\u1ec1u.\u201d Socrates l\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e0 tri\u1ebft h\u1ecdc v\u0129 \u0111\u1ea1i nh\u1ea5t th\u1ebf gi\u1edbi. \u00d4ng \u0111\u00e3 l\u00e0m \u0111\u01b0\u1ee3c m\u1ed9t \u0111i\u1ec1u m\u00e0 nh\u00e2n lo\u1ea1i ch\u1eb3ng m\u1ea5y ng\u01b0\u1eddi l\u00e0m \u0111\u01b0\u1ee3c: \u0111\u00f3 l\u00e0 thay \u0111\u1ed5i ho\u00e0n to\u00e0n l\u1ed1i suy ngh\u0129 c\u1ee7a con ng\u01b0\u1eddi. Cho \u0111\u1ebfn ng\u00e0y nay, hai m\u01b0\u01a1i b\u1ed1n th\u1ebf k\u1ef7 sau khi \u00f4ng m\u1ea5t, \u00f4ng v\u1eabn \u0111\u01b0\u1ee3c t\u00f4n vinh l\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e0 h\u00f9ng bi\u1ec7n kh\u00f4n ngoan nh\u1ea5t t\u1eebng \u1ea3nh h\u01b0\u1edfng m\u1ea1nh m\u1ebd \u0111\u1ebfn to\u00e0n th\u1ebf gi\u1edbi. 207","HOW TO WIN FRIENDS & INFLUENCE PEOPLE Ph\u01b0\u01a1ng ph\u00e1p c\u1ee7a \u00f4ng nh\u01b0 th\u1ebf n\u00e0o? To\u00e0n b\u1ed9 k\u1ef9 n\u0103ng c\u1ee7a \u00f4ng, ng\u00e0y nay g\u1ecdi l\u00e0 \u201cPh\u01b0\u01a1ng ph\u00e1p Socrates\u201d, ch\u1ec9 l\u00e0 d\u1ef1a v\u00e0o vi\u1ec7c khai th\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u201cV\u00e2ng, v\u00e2ng\u201d. \u00d4ng th\u01b0\u1eddng h\u1ecfi nh\u1eefng c\u00e2u m\u00e0 ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n bu\u1ed9c ph\u1ea3i t\u00e1n th\u00e0nh. R\u1ed3i \u00f4ng ti\u1ebfp t\u1ee5c d\u1eabn d\u1eaft h\u1ecd \u0111i t\u1eeb th\u1eeba nh\u1eadn n\u00e0y \u0111\u1ebfn th\u1eeba nh\u1eadn kh\u00e1c, cho \u0111\u1ebfn khi cu\u1ed1i c\u00f9ng h\u1ecd \u201ct\u1ef1 nguy\u1ec7n \u0111\u1ed3ng \u00fd\u201d theo \u00fd ki\u1ebfn m\u00e0 h\u1ecd \u0111\u00e3 b\u00e1c b\u1ecf k\u1ecbch li\u1ec7t tr\u01b0\u1edbc \u0111\u00f3 v\u00e0i ph\u00fat. L\u1ea7n sau, n\u1ebfu ch\u00fang ta c\u00f3 \u00fd \u0111\u1ecbnh b\u1ea3o ai \u0111\u00f3 l\u00e0 sai, h\u00e3y nh\u1edb \u0111\u1ebfn Socrates v\u00e0 h\u00e3y l\u1ef1a ch\u1ecdn \u0111\u1ec3 m\u1edf \u0111\u1ea7u b\u1eb1ng m\u1ed9t c\u00e2u h\u1ecfi nh\u1eb9 nh\u00e0ng c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn c\u00e2u tr\u1ea3 l\u1eddi \u201cV\u00e2ng\u201d. Ng\u01b0\u1eddi Trung Hoa c\u00f3 m\u1ed9t c\u00e2u n\u00f3i r\u1ea5t kh\u00f4n ngoan l\u01b0u truy\u1ec1n t\u1eeb bao \u0111\u1eddi nay \u1edf ph\u01b0\u01a1ng \u0110\u00f4ng: \u201cAi b\u01b0\u1edbc nh\u1eb9 nh\u00e0ng th\u00ec s\u1ebd \u0111i \u0111\u01b0\u1ee3c xa\u201d. * Ch\u00eca kh\u00f3a qu\u00fd nh\u1ea5t l\u00e0 chi\u1ebfc ch\u00eca kh\u00f3a c\u00f3 th\u1ec3 m\u1edf l\u00f2ng ng\u01b0\u1eddi. H\u00e3y lu\u00f4n nh\u1edb r\u1eb1ng: s\u1ef1 d\u1ecbu d\u00e0ng v\u00e0 th\u00e2n \u00e1i c\u00f3 s\u1ee9c m\u1ea1nh h\u01a1n v\u0169 l\u1ef1c v\u00e0 gi\u1eadn d\u1eef. NGUY\u00caN T\u1eaeC 14: 208","KH\u00d4N NGOAN KHI G\u1eb6P \u0110\u1ed0I \u0110\u1ea6U N\u00f3i qu\u00e1 nhi\u1ec1u v\u1ec1 m\u00ecnh l\u00e0 th\u00f3i quen c\u1ee7a h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi khi t\u00ecm c\u00e1ch thuy\u1ebft ph\u1ee5c ng\u01b0\u1eddi kh\u00e1c theo c\u00e1ch suy ngh\u0129 c\u1ee7a m\u00ecnh. B\u1ea1n n\u00ean \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c \u0111\u01b0\u1ee3c d\u1ecbp tr\u00ecnh b\u00e0y quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. Ph\u1ea7n l\u1edbn h\u1ecd bi\u1ebft nhi\u1ec1u v\u1ec1 c\u00f4ng vi\u1ec7c v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd h\u01a1n b\u1ea1n. B\u1ea1n ch\u1ec9 n\u00ean h\u1ecfi v\u00e0 l\u1eafng nghe nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a h\u1ecd. Ng\u01b0\u1eddi ta tin b\u1ea1n kh\u00f4ng ph\u1ea3i v\u00ec b\u1ea1n n\u00f3i nhi\u1ec1u m\u00e0 v\u00ec b\u1ea1n bi\u1ebft l\u1eafng nghe. V\u00e0, s\u1ef1 ch\u00edn ch\u1eafn b\u1eaft \u0111\u1ea7u khi b\u1ea1n bi\u1ebft quan t\u00e2m \u0111\u1ebfn nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c h\u01a1n l\u00e0 quan t\u00e2m \u0111\u1ebfn nh\u1eefng r\u1eafc r\u1ed1i c\u1ee7a b\u1ea3n th\u00e2n m\u00ecnh. 209","HOW TO WIN FRIENDS & INFLUENCE PEOPLE N\u1ebfu kh\u00f4ng t\u00e1n th\u00e0nh ai \u0111\u00f3 th\u00ec c\u00f3 th\u1ec3 b\u1ea1n l\u1ea1i c\u00f3 khuynh h\u01b0\u1edbng ng\u1eaft l\u1eddi h\u1ecd. B\u1ea1n c\u0169ng \u0111\u1eebng n\u00ean l\u00e0m th\u1ebf. Kh\u00f4ng ai ch\u00fa \u00fd \u0111\u1ebfn b\u1ea1n khi h\u1ecd h\u00e3y c\u00f2n nhi\u1ec1u \u0111i\u1ec1u c\u1ea7n ph\u1ea3i n\u00f3i. B\u1ea1n n\u00ean ki\u00ean nh\u1eabn l\u1eafng nghe v\u1edbi m\u1ed9t th\u00e1i \u0111\u1ed9 quan t\u00e2m v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd chia s\u1ebb h\u1ebft m\u1ecdi suy ngh\u0129 c\u1ee7a m\u00ecnh. Nh\u1eefng ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng h\u00f9ng bi\u1ec7n kh\u00f4ng c\u00f3 nhi\u1ec1u nh\u01b0ng hi\u1ebfm h\u01a1n n\u1eefa l\u00e0 nh\u1eefng ai bi\u1ebft im l\u1eb7ng \u0111\u00fang l\u00fac v\u00e0 hi\u1ebfm hoi v\u00f4 c\u00f9ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi bi\u1ebft nh\u01b0\u1eddng l\u1eddi cho ng\u01b0\u1eddi kh\u00e1c. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ecdi cu\u1ed9c tr\u00f2 chuy\u1ec7n l\u00e0 \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c b\u1ed9c l\u1ed9 m\u00ecnh. Sau khi b\u00e0y t\u1ecf nh\u1eefng quan t\u00e2m c\u1ee7a m\u00ecnh, ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i s\u1ebd h\u00e0i l\u00f2ng v\u1ec1 b\u1ea3n th\u00e2n v\u00e0 ki\u1ebfn th\u1ee9c c\u1ee7a h\u1ecd, v\u00e0 t\u1ef1 nhi\u00ean h\u1ecd s\u1ebd l\u1eafng nghe ch\u00fang ta. Ph\u01b0\u01a1ng c\u00e1ch n\u00e0y c\u00f3 l\u1ee3i trong kinh doanh kh\u00f4ng? T\u00f4i tin ch\u1eafc l\u00e0 c\u00f3 v\u00e0 th\u1ef1c t\u1ebf \u0111\u00e3 ch\u1ee9ng minh ni\u1ec1m tin c\u1ee7a t\u00f4i l\u00e0 c\u00f3 c\u01a1 s\u1edf. V\u00ed d\u1ee5 nh\u01b0 c\u00e2u chuy\u1ec7n c\u1ee7a m\u1ed9t \u0111\u1ea1i di\u1ec7n c\u00f4ng ty s\u1ea3n xu\u1ea5t d\u01b0\u1edbi \u0111\u00e2y: M\u1ed9t trong nh\u1eefng nh\u00e0 s\u1ea3n xu\u1ea5t xe h\u01a1i l\u1edbn nh\u1ea5t n\u01b0\u1edbc M\u1ef9 \u0111ang ch\u1ecdn nh\u00e0 cung c\u1ea5p n\u1ec7m gh\u1ebf xe trong m\u1ed9t n\u0103m. Ba h\u00e3ng l\u1edbn \u0111\u00e3 \u0111\u01b0a h\u00e0ng m\u1eabu t\u1edbi. Ngo\u00e0i vi\u1ec7c t\u1ef1 xem x\u00e9t c\u1ea9n th\u1eadn s\u1ed1 h\u00e0ng m\u1eabu, h\u1ed9i \u0111\u1ed3ng th\u1ea9m \u0111\u1ecbnh c\u1ee7a c\u00f4ng ty c\u00f2n m\u1eddi \u0111\u1ea1i di\u1ec7n m\u1ed7i nh\u00e0 cung c\u1ea5p \u0111\u1ebfn thuy\u1ebft minh v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. \u0110\u00f3 l\u00e0 c\u01a1 h\u1ed9i cu\u1ed1i c\u00f9ng quy\u1ebft \u0111\u1ecbnh ai s\u1ebd gi\u00e0nh \u0111\u01b0\u1ee3c h\u1ee3p \u0111\u1ed3ng. \u0110\u1ea1i di\u1ec7n c\u1ee7a m\u1ed9t h\u00e3ng s\u1ea3n xu\u1ea5t \u0111\u01b0\u1ee3c m\u1eddi \u0111\u1ebfn tr\u00ecnh b\u00e0y s\u1ea3n ph\u1ea9m nh\u01b0ng kh\u00f4ng may \u0111ang b\u1ecb vi\u00eam thanh qu\u1ea3n n\u1eb7ng. \u00d4ng k\u1ec3: \u201c\u0110\u1ebfn l\u01b0\u1ee3t m\u00ecnh, t\u00f4i \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o m\u1ed9t ph\u00f2ng r\u1ed9ng, \u1edf \u0111\u00f3 c\u00f3 k\u1ef9 s\u01b0 d\u1ec7t, chuy\u00ean vi\u00ean gi\u00e1m \u0111\u1ecbnh, gi\u00e1m \u0111\u1ed1c kinh doanh v\u00e0 ch\u1ee7 t\u1ecbch h\u1ed9i \u0111\u1ed3ng qu\u1ea3n tr\u1ecb c\u00f4ng ty. T\u1ea5t c\u1ea3 ng\u1ed3i quanh m\u1ed9t c\u00e1i b\u00e0n l\u1edbn. T\u00f4i \u0111\u1ee9ng l\u00ean c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 n\u00f3i nh\u01b0ng kh\u00f4ng th\u1ec3 ph\u00e1t ra \u0111\u01b0\u1ee3c ti\u1ebfng g\u00ec ngo\u00e0i \u00e2m thanh 210","\u0110\u1eaeC NH\u00c2N T\u00c2M kh\u1ea3n \u0111\u1eb7c. T\u00f4i \u0111\u00e0nh ph\u1ea3i vi\u1ebft tr\u00ean m\u1ed9t t\u1edd gi\u1ea5y: \u201cTh\u01b0a c\u00e1c v\u1ecb! T\u00f4i r\u1ea5t xin l\u1ed7i. H\u00f4m nay t\u00f4i b\u1ecb m\u1ea5t gi\u1ecdng. T\u00f4i kh\u00f4ng th\u1ec3 n\u00f3i \u0111\u01b0\u1ee3c\u201d. \u00d4ng ch\u1ee7 t\u1ecbch n\u00f3i: \u201cV\u1eady th\u00ec t\u00f4i s\u1ebd n\u00f3i h\u1ed9 \u00f4ng\u201d. R\u1ed3i \u00f4ng tr\u00ecnh b\u00e0y c\u00e1c h\u00e0ng m\u1eabu c\u1ee7a t\u00f4i v\u00e0 khen nh\u1eefng \u0111i\u1ec3m t\u1ed1t c\u1ee7a ch\u00fang. M\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1c \u01b0u \u0111i\u1ec3m c\u1ee7a nh\u1eefng m\u1eabu h\u00e0ng n\u1ed5 ra s\u00f4i n\u1ed5i gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong cu\u1ed9c h\u1ecdp m\u00e0 ch\u00ednh v\u1ecb ch\u1ee7 t\u1ecbch \u0111\u00f3ng vai \u0111\u1ea1i di\u1ec7n c\u00f4ng ty ch\u00fang t\u00f4i. T\u00f4i ch\u1ec9 m\u1ec9m c\u01b0\u1eddi, g\u1eadt \u0111\u1ea7u v\u00e0 l\u00e0m m\u1ed9t v\u00e0i c\u1eed ch\u1ec9 \u0111\u01a1n gi\u1ea3n. K\u1ebft qu\u1ea3 c\u1ee7a cu\u1ed9c h\u1ed9i ngh\u1ecb hi\u1ebfm c\u00f3 n\u00e0y l\u00e0 t\u00f4i nh\u1eadn m\u1ed9t h\u1ee3p \u0111\u1ed3ng l\u00ean \u0111\u1ebfn 1.600.000 \u0111\u00f4-la. C\u1ea7n nh\u1ea5n m\u1ea1nh r\u1eb1ng \u0111\u00e2y l\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng l\u1edbn nh\u1ea5t t\u1eeb x\u01b0a \u0111\u1ebfn nay m\u00e0 t\u00f4i c\u00f3 \u0111\u01b0\u1ee3c. L\u1ebd ra t\u00f4i \u0111\u00e3 m\u1ea5t h\u1ee3p \u0111\u1ed3ng n\u00e0y n\u1ebfu nh\u01b0 t\u00f4i kh\u00f4ng m\u1ea5t gi\u1ecdng, b\u1edfi v\u00ec t\u00f4i ho\u00e0n to\u00e0n l\u1ea7m l\u1eabn v\u1ec1 c\u00e1ch th\u1ee9c gi\u1edbi thi\u1ec7u h\u00e0ng. Th\u1ebf l\u00e0 ng\u1eabu nhi\u00ean t\u00f4i ph\u00e1t hi\u1ec7n r\u1eb1ng, \u0111\u00f4i khi \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c n\u00f3i l\u1ea1i c\u00f3 l\u1ee3i h\u01a1n nhi\u1ec1u\u201d. \u0110\u1ed1i v\u1edbi gia \u0111\u00ecnh, quy t\u1eafc n\u00e0y c\u0169ng c\u00f3 nh\u1eefng t\u00e1c d\u1ee5ng t\u01b0\u01a1ng t\u1ef1. Quan h\u1ec7 c\u1ee7a b\u00e0 Barbara Wilson v\u00e0 c\u00f4 con g\u00e1i Laurie ng\u00e0y m\u1ed9t t\u1ec7 \u0111i nhanh ch\u00f3ng. Laurie tr\u01b0\u1edbc \u0111\u00e2y v\u1ed1n l\u00e0 m\u1ed9t c\u00f4 b\u00e9 \u0111i\u1ec1m \u0111\u1ea1m, \u00e2n c\u1ea7n, nay b\u1ed7ng d\u01b0ng tr\u1edf n\u00ean ng\u1ed7 ngh\u1ecbch, l\u00ec l\u1ee3m v\u00e0 hay ch\u1ed1ng \u0111\u1ed1i. B\u00e0 Wilson \u0111\u00e3 d\u00f9ng m\u1ecdi ph\u01b0\u01a1ng c\u00e1ch thuy\u1ebft ph\u1ee5c, \u0111e d\u1ecda v\u00e0 tr\u1eebng ph\u1ea1t c\u00f4 nh\u01b0ng \u0111\u1ec1u kh\u00f4ng c\u00f3 k\u1ebft qu\u1ea3. B\u00e0 k\u1ec3 l\u1ea1i trong m\u1ed9t bu\u1ed5i h\u1ecdc c\u1ee7a ch\u00fang t\u00f4i: \u201cM\u1ed9t h\u00f4m Laurie \u0111i th\u0103m c\u00f4 b\u1ea1n c\u1ee7a m\u00ecnh b\u1ea5t ch\u1ea5p s\u1ef1 ng\u0103n c\u1ea5m c\u1ee7a t\u00f4i. Khi n\u00f3 quay v\u1ec1, t\u00f4i \u0111\u1ecbnh m\u1eafng n\u00f3 nh\u01b0 h\u00e0ng tr\u0103m l\u1ea7n tr\u01b0\u1edbc, nh\u01b0ng t\u00f4i kh\u00f4ng c\u00f2n h\u01a1i s\u1ee9c \u0111\u1ec3 l\u00e0m th\u1ebf n\u1eefa. T\u00f4i ch\u1ec9 nh\u00ecn n\u00f3 211","HOW TO WIN FRIENDS & INFLUENCE PEOPLE v\u00e0 bu\u1ed3n b\u00e3 n\u00f3i: \u201cLaurie n\u00e0y, t\u1ea1i sao, t\u1ea1i sao con l\u1ea1i l\u00e0m th\u1ebf h\u1ea3 con?\u201d. Laurie nh\u1eadn ra t\u00ecnh c\u1ea3m c\u1ee7a t\u00f4i v\u00e0 \u0111i\u1ec1m nhi\u00ean h\u1ecfi l\u1ea1i: \u201cTh\u01b0a m\u1eb9, c\u00f3 th\u1ef1c s\u1ef1 l\u00e0 m\u1eb9 mu\u1ed1n bi\u1ebft kh\u00f4ng?\u201d. T\u00f4i g\u1eadt \u0111\u1ea7u v\u00e0 Laurie b\u1eaft \u0111\u1ea7u t\u00e2m s\u1ef1 v\u1edbi t\u00f4i. L\u00fac \u0111\u1ea7u, con b\u00e9 c\u00f2n ng\u1ea7n ng\u1ea1i nh\u01b0ng sau \u0111\u00f3 n\u00f3 n\u00f3i h\u1ebft nh\u1eefng suy ngh\u0129 c\u1ee7a m\u00ecnh. T\u00f4i ch\u01b0a bao gi\u1edd th\u1ef1c s\u1ef1 l\u1eafng nghe ch\u00e1u. L\u00fac n\u00e0o t\u00f4i c\u0169ng b\u1ea3o n\u00f3 ph\u1ea3i l\u00e0m c\u00e1i n\u00e0y hay kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m c\u00e1i kia. Khi ch\u00e1u mu\u1ed1n k\u1ec3 t\u00f4i nghe v\u1ec1 nh\u1eefng suy ngh\u0129, t\u00ecnh c\u1ea3m c\u1ee7a m\u00ecnh th\u00ec t\u00f4i l\u1ea1i ng\u1eaft l\u1eddi n\u00f3 b\u1eb1ng nh\u1eefng m\u1ec7nh l\u1ec7nh kh\u00e1c. T\u00f4i th\u1ef1c s\u1ef1 kh\u00f4ng hi\u1ec3u r\u1eb1ng con c\u00e1i c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ed9ng vi\u00ean kh\u00edch l\u1ec7 h\u01a1n l\u00e0 ra m\u1ec7nh l\u1ec7nh v\u00e0 b\u1eaft ch\u00fang ph\u1ea3i tu\u00e2n theo. L\u1eafng nghe ch\u00e1u n\u00f3i, t\u00f4i b\u1eaft \u0111\u1ea7u hi\u1ec3u ra r\u1eb1ng ch\u00e1u r\u1ea5t c\u1ea7n \u0111\u1ebfn t\u00f4i, nh\u01b0ng kh\u00f4ng ph\u1ea3i nh\u01b0 m\u1ed9t b\u00e0 m\u1eb9 lu\u00f4n t\u1ecf v\u1ebb quy\u1ec1n uy tr\u01b0\u1edbc gi\u1edd, m\u00e0 nh\u01b0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n \u0111\u1ec3 n\u00f3 c\u00f3 th\u1ec3 t\u00e2m t\u00ecnh, m\u1ed9t n\u01a1i \u0111\u1ec3 th\u1ed5 l\u1ed9 t\u1ea5t c\u1ea3 nh\u1eefng suy ngh\u0129 c\u1ee7a tu\u1ed5i m\u1edbi l\u1edbn. Th\u1ebf m\u00e0 t\u00f4i ch\u1ec9 n\u00f3i v\u00e0 n\u00f3i li\u00ean t\u1ee5c trong khi l\u1ebd ra ph\u1ea3i l\u1eafng nghe. T\u1eeb ng\u00e0y \u1ea5y, t\u00f4i \u0111\u1ec3 ch\u00e1u n\u00f3i m\u1ecdi chuy\u1ec7n n\u00f3 mu\u1ed1n. N\u00f3 k\u1ec3 t\u00f4i nghe nh\u1eefng \u0111i\u1ec1u n\u00f3 \u0111ang tr\u0103n tr\u1edf, nh\u1eefng chuy\u1ec7n \u0111ang di\u1ec5n ra trong t\u00e2m t\u01b0 c\u1ee7a n\u00f3. S\u1ef1 \u0111\u1ed3ng c\u1ea3m, chia s\u1ebb th\u1ef1c s\u1ef1 xu\u1ea5t hi\u1ec7n v\u00e0 m\u1ed1i quan h\u1ec7 c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 t\u1ed1t h\u01a1n h\u1eb3n. Laurie tr\u1edf l\u1ea1i l\u00e0 c\u00f4 b\u00e9 d\u1ec5 th\u01b0\u01a1ng c\u1ee7a t\u00f4i ng\u00e0y n\u00e0o\u201d. M\u1ed9t qu\u1ea3ng c\u00e1o l\u1edbn xu\u1ea5t hi\u1ec7n tr\u00ean trang t\u00e0i ch\u00ednh c\u1ee7a m\u1ed9t t\u1edd b\u00e1o \u1edf New York: C\u1ea7n ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng v\u00e0 kinh nghi\u1ec7m t\u00e0i ch\u00ednh. Charles T. Cubellis n\u1ed9p \u0111\u01a1n \u1ee9ng tuy\u1ec3n. V\u00e0i ng\u00e0y sau, c\u00f3 th\u01b0 m\u1eddi anh \u0111\u1ebfn ph\u1ecfng v\u1ea5n. Tr\u01b0\u1edbc khi \u0111\u1ebfn, Charles T. Cubellis b\u1ecf ra nhi\u1ec1u gi\u1edd \u0111\u1ec3 t\u00ecm ki\u1ebfm m\u1ecdi th\u00f4ng tin v\u1ec1 ng\u01b0\u1eddi \u0111\u00e3 d\u1ef1ng l\u00ean c\u01a1 nghi\u1ec7p \u0111\u00f3. Trong cu\u1ed9c ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi \u00f4ng ch\u1ee7 \u1ea5y, anh n\u00f3i: \u201cT\u00f4i s\u1ebd r\u1ea5t vinh d\u1ef1 n\u1ebfu \u0111\u01b0\u1ee3c h\u1ee3p t\u00e1c v\u1edbi m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 nh\u1eefng ng\u01b0\u1eddi 212","\u0110\u1eaeC NH\u00c2N T\u00c2M nh\u01b0 \u00f4ng. T\u00f4i r\u1ea5t ng\u01b0\u1ee1ng m\u1ed9 khi \u0111\u01b0\u1ee3c bi\u1ebft r\u1eb1ng c\u00e1ch \u0111\u00e2y hai m\u01b0\u01a1i t\u00e1m n\u0103m \u00f4ng \u0111\u00e3 b\u1eaft \u0111\u1ea7u s\u1ef1 nghi\u1ec7p khi kh\u00f4ng c\u00f3 g\u00ec h\u1ebft ngo\u00e0i m\u1ed9t v\u0103n ph\u00f2ng nh\u1ecf v\u00e0 m\u1ed9t ng\u01b0\u1eddi th\u01b0 k\u00fd. C\u00f3 ph\u1ea3i th\u1ebf kh\u00f4ng th\u01b0a \u00f4ng?\u201d. H\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi th\u00e0nh c\u00f4ng \u0111\u1ec1u mu\u1ed1n nh\u1eafc l\u1ea1i nh\u1eefng ng\u00e0y kh\u1edfi nghi\u1ec7p gian kh\u1ed5 tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a m\u00ecnh. Ng\u01b0\u1eddi ch\u1ee7 doanh nghi\u1ec7p n\u00e0y c\u0169ng kh\u00f4ng ngo\u1ea1i l\u1ec7. \u00d4ng k\u1ec3 r\u1eb1ng m\u00ecnh \u0111\u00e3 \u0111\u1ea5u tranh \u0111\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng kh\u00f3 kh\u0103n v\u00e0 th\u1ea5t b\u1ea1i nh\u01b0 th\u1ebf n\u00e0o, l\u00e0m vi\u1ec7c m\u1ed9t ng\u00e0y \u0111\u1ebfn m\u01b0\u1eddi s\u00e1u gi\u1edd, k\u1ec3 c\u1ea3 ch\u1ee7 nh\u1eadt v\u00e0 ng\u00e0y ngh\u1ec9 ra sao v\u00e0 k\u1ebft qu\u1ea3 l\u00e0 \u00f4ng \u0111\u00e3 v\u01b0\u1ee3t qua m\u1ecdi th\u1eed th\u00e1ch \u0111\u1ec3 gi\u1edd \u0111\u00e2y nh\u1eefng nh\u00e0 qu\u1ea3n tr\u1ecb quan tr\u1ecdng nh\u1ea5t \u1edf Wall Street c\u0169ng ph\u1ea3i \u0111\u1ebfn h\u1ecfi \u00fd ki\u1ebfn \u00f4ng. \u00d4ng t\u1ef1 h\u00e0o v\u1ec1 nh\u1eefng th\u00e0nh t\u00edch phi th\u01b0\u1eddng c\u1ee7a m\u00ecnh v\u00e0 t\u1ecf ra r\u1ea5t h\u1ee9ng kh\u1edfi khi c\u00f3 d\u1ecbp \u0111\u01b0\u1ee3c nh\u1eafc l\u1ea1i. Cu\u1ed1i c\u00f9ng, \u00f4ng h\u1ecfi Cubellis ng\u1eafn g\u1ecdn v\u1ec1 kinh nghi\u1ec7m c\u1ee7a anh, sau \u0111\u00f3 g\u1ecdi m\u1ed9t trong nh\u1eefng ph\u00f3 gi\u00e1m \u0111\u1ed1c c\u1ee7a \u00f4ng v\u00e0o v\u00e0 n\u00f3i: \u201cT\u00f4i ngh\u0129 r\u1eb1ng \u0111\u00e2y ch\u00ednh l\u00e0 ng\u01b0\u1eddi m\u00e0 ch\u00fang ta \u0111ang t\u00ecm\u201d. Charles T. Cubellis \u0111\u00e3 ch\u1ecbu kh\u00f3 t\u00ecm hi\u1ec3u th\u00e0nh t\u00edch c\u1ee7a \u00f4ng ch\u1ee7 t\u01b0\u01a1ng lai c\u1ee7a m\u00ecnh v\u00e0 khuy\u1ebfn kh\u00edch \u00f4ng \u1ea5y b\u1ed9c b\u1ea1ch chuy\u1ec7n \u0111\u1eddi m\u00ecnh. Ch\u00ednh v\u00ec v\u1eady Cubellis \u0111\u00e3 t\u1ea1o n\u00ean m\u1ed9t \u1ea5n t\u01b0\u1ee3ng r\u1ea5t hi\u1ec7u qu\u1ea3. La Rochefoucauld, m\u1ed9t tri\u1ebft gia Ph\u00e1p, n\u00f3i: \u201cMu\u1ed1n c\u00f3 k\u1ebb th\u00f9 th\u00ec h\u00e3y t\u1ef1 \u0111\u1ec1 cao m\u00ecnh, c\u00f2n mu\u1ed1n c\u00f3 b\u1ea1n th\u00ec h\u00e3y \u0111\u1eb7t m\u00ecnh th\u1ea5p h\u01a1n h\u1ecd\u201d. \u201cThua ta th\u00ec khinh, h\u01a1n ta th\u00ec gh\u00e9t\u201d. \u0110\u1ed1 k\u1ef5 l\u00e0 m\u1ed9t trong nh\u1eefng t\u00ednh x\u1ea5u c\u1ee7a con ng\u01b0\u1eddi, n\u00f3 lu\u00f4n ti\u1ec1m \u1ea9n v\u00e0 ch\u1ef1c ch\u1edd sinh s\u00f4i n\u1ea3y n\u1edf. C\u00f3 l\u1ebd, ch\u1eb3ng ai trong ch\u00fang ta mu\u1ed1n t\u1ea1o m\u00f4i tr\u01b0\u1eddng cho n\u00f3 ph\u00e1t tri\u1ec3n. 213","HOW TO WIN FRIENDS & INFLUENCE PEOPLE * C\u00e1c nh\u00e0 h\u00f9ng bi\u1ec7n bao gi\u1edd c\u0169ng hi\u1ebfm c\u00f3. Nh\u01b0ng hi\u1ebfm h\u01a1n n\u1eefa l\u00e0 nh\u1eefng ng\u01b0\u1eddi bi\u1ebft im l\u1eb7ng \u0111\u00fang l\u00fac v\u00e0 c\u00e0ng qu\u00fd h\u01a1n l\u00e0 nh\u1eefng ai bi\u1ebft nh\u01b0\u1eddng l\u1eddi cho k\u1ebb kh\u00e1c. - M. F. Sovado * K\u1ebb n\u00e0o mu\u1ed1n l\u00e3nh \u0111\u1ea1o m\u1ecdi ng\u01b0\u1eddi, h\u00e3y bi\u1ebft \u0111\u1ee9ng \u0111\u1eb1ng sau v\u00e0 ph\u1ee5ng s\u1ef1 m\u1ecdi ng\u01b0\u1eddi. - Sainimarc * T\u1ecf ra h\u01a1n ng\u01b0\u1eddi, ng\u01b0\u1eddi s\u1ebd th\u00e0nh k\u1ebb th\u00f9 c\u1ee7a ta. Bi\u1ebft nh\u01b0\u1eddng ng\u01b0\u1eddi, ng\u01b0\u1eddi s\u1ebd tr\u1edf th\u00e0nh b\u1ea1n ta. - La Rochefoucauld NGUY\u00caN T\u1eaeC 15: 214","\u0110\u1ec2 NH\u1eacN \u0110\u01af\u1ee2C S\u1ef0 H\u1ee2P T\u00c1C CAO NH\u1ea4T C\u00f3 ph\u1ea3i b\u1ea1n tin v\u00e0o s\u00e1ng ki\u1ebfn c\u1ee7a ch\u00ednh m\u00ecnh h\u01a1n nh\u1eefng s\u00e1ng ki\u1ebfn ng\u01b0\u1eddi kh\u00e1c mang \u0111\u1ebfn t\u1eb7ng b\u1ea1n? N\u1ebfu qu\u1ea3 \u0111\u00fang nh\u01b0 th\u1ebf th\u00ec vi\u1ec7c bu\u1ed9c ng\u01b0\u1eddi kh\u00e1c ch\u1ea5p nh\u1eadn \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh s\u1ebd l\u00e0 m\u1ed9t sai l\u1ea7m nghi\u00eam tr\u1ecdng c\u1ee7a b\u1ea1n. T\u1ed1t h\u01a1n l\u00e0 \u0111\u01b0a ra m\u1ed9t v\u00e0i g\u1ee3i \u00fd v\u00e0 \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c t\u1ef1 \u0111\u01b0a ra quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. Adolph Selz \u1edf Philadelphia, qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng t\u1ea1i m\u1ed9t ph\u00f2ng tr\u01b0ng b\u00e0y \u00f4 t\u00f4 mu\u1ed1n kh\u01a1i d\u1eady tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean \u0111ang ch\u00e1n n\u1ea3n v\u00e0 r\u1ec7u r\u00e3, b\u00e8n tri\u1ec7u t\u1eadp m\u1ed9t cu\u1ed9c h\u1ecdp 215","HOW TO WIN FRIENDS & INFLUENCE PEOPLE v\u00e0 y\u00eau c\u1ea7u h\u1ecd n\u00eau l\u00ean m\u1ed9t c\u00e1ch trung th\u1ef1c v\u00e0 ch\u00ednh x\u00e1c nh\u1eefng g\u00ec h\u1ecd mong \u0111\u1ee3i \u1edf \u00f4ng. V\u1eeba l\u1eafng nghe h\u1ecd, \u00f4ng v\u1eeba vi\u1ebft nh\u1eefng \u00fd ki\u1ebfn \u1ea5y l\u00ean b\u1ea3ng. Sau \u0111\u00f3, \u00f4ng cam k\u1ebft: \u201cT\u00f4i s\u1ebd c\u1ed1 g\u1eafng \u0111\u00e1p \u1ee9ng m\u1ecdi \u0111i\u1ec1u m\u00e0 c\u00e1c b\u1ea1n mong \u0111\u1ee3i \u1edf t\u00f4i. Nh\u01b0ng \u0111\u1ec3 \u0111\u00e1p l\u1ea1i, xin h\u1ecfi t\u00f4i c\u00f3 th\u1ec3 mong \u0111\u1ee3i \u0111i\u1ec1u g\u00ec \u1edf c\u00e1c b\u1ea1n?\u201d. C\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ebfn v\u1edbi \u00f4ng r\u1ea5t nhanh: l\u00f2ng trung th\u1ef1c, s\u1ef1 ch\u00e2n th\u00e0nh, s\u1ef1 s\u00e1ng t\u1ea1o, tinh th\u1ea7n l\u1ea1c quan, \u0111\u1ed3ng \u0111\u1ed9i, bi\u1ebft qu\u00fd th\u1eddi gian, t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 t\u00e1m gi\u1edd l\u00e0m vi\u1ec7c m\u1ed7i ng\u00e0y, l\u00f2ng nhi\u1ec7t huy\u1ebft... Cu\u1ed9c h\u1ecdp k\u1ebft th\u00fac v\u1edbi m\u1ed9t tinh th\u1ea7n m\u1edbi, m\u1ed9t c\u1ea3m h\u1ee9ng m\u1edbi. V\u00e0 ngay sau \u0111\u00f3, doanh s\u1ed1 \u0111\u00e3 t\u0103ng l\u00ean kh\u00f4ng ng\u1edd. \u00d4ng Selz n\u00f3i: \u201cH\u1ecd quy\u1ebft t\u00e2m gi\u1eef \u0111\u00fang nh\u1eefng g\u00ec h\u1ecd t\u1ef1 nguy\u1ec7n cam k\u1ebft, l\u00e0m vi\u1ec7c v\u1edbi tinh th\u1ea7n cao nh\u1ea5t, c\u00f2n t\u00f4i ch\u1ec9 vi\u1ec7c lo ho\u00e0n th\u00e0nh tr\u00e1ch nhi\u1ec7m v\u00e0 l\u1eddi h\u1ee9a c\u1ee7a m\u00ecnh\u201d. Trong ch\u00ednh tr\u1ecb, nguy\u00ean t\u1eafc n\u00e0y c\u0169ng r\u1ea5t hi\u1ec7u qu\u1ea3. Theodore Roosevelt khi c\u00f2n l\u00e0m th\u1ed1ng \u0111\u1ed1c bang New York \u0111\u00e3 \u1ee9ng d\u1ee5ng nguy\u00ean t\u1eafc n\u00e0y r\u1ea5t linh ho\u1ea1t. M\u1ed7i khi c\u1ea7n \u0111\u1ec1 c\u1eed m\u1ed9t ch\u00ednh tr\u1ecb gia v\u00e0o m\u1ed9t v\u1ecb tr\u00ed quan tr\u1ecdng trong ch\u00ednh quy\u1ec1n c\u1ee7a \u00f4ng, Roosevelt th\u01b0\u1eddng m\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ee7a c\u00e1c \u0111\u1ea3ng ph\u00e1i \u0111\u1ed1i l\u1eadp \u0111\u1ebfn v\u0103n ph\u00f2ng \u00f4ng \u0111\u1ec3 h\u1ecfi \u00fd ki\u1ebfn. \u00d4ng cho ph\u00e9p h\u1ecd \u0111\u1ec1 c\u1eed m\u1ed9t \u0111\u1ea3ng vi\u00ean k\u1ef3 c\u1ef1u c\u1ee7a h\u1ecd \u0111\u1ec3 c\u00f3 th\u00eam th\u1ebf l\u1ef1c trong ch\u00ednh ph\u1ee7. Th\u1ef1c ra trong \u0111\u1ea7u \u00f4ng \u0111\u00e3 c\u00f3 \u00fd ch\u1ecdn ng\u01b0\u1eddi n\u00e0o r\u1ed3i nh\u01b0ng \u00f4ng kh\u00f4ng ti\u1ebft l\u1ed9. Khi h\u1ecd \u0111\u1ec1 c\u1eed kh\u00f4ng \u0111\u00fang ng\u01b0\u1eddi \u1ea5y, \u00f4ng th\u01b0\u1eddng b\u00e1c b\u1ecf v\u1edbi l\u00fd do r\u1eb1ng d\u00e2n ch\u00fang kh\u00f4ng \u1ee7ng h\u1ed9 ch\u00ednh tr\u1ecb gia \u0111\u00f3, n\u1ebfu \u0111\u1ec1 c\u1eed l\u00e0 th\u1ea5t s\u00e1ch. H\u1ecd \u0111\u01b0a ra m\u1ed9t nh\u00e2n v\u1eadt kh\u00e1c. \u00d4ng c\u0169ng nh\u1eb9 nh\u00e0ng t\u00ecm c\u00e1ch b\u00e1c b\u1ecf v\u1edbi l\u00fd do r\u1eb1ng ng\u01b0\u1eddi \u1ea5y s\u1ebd kh\u00f4ng \u0111\u00e1p \u1ee9ng mong \u0111\u1ee3i c\u1ee7a d\u00e2n ch\u00fang, n\u00ean ch\u0103ng m\u1ecdi ng\u01b0\u1eddi s\u1ebd t\u00ecm m\u1ed9t ng\u01b0\u1eddi t\u00e0i n\u0103ng v\u00e0 \u0111\u1ee7 t\u01b0 c\u00e1ch h\u01a1n. L\u1ea7n th\u1ee9 ba h\u1ecd \u0111\u1ec1 c\u1eed m\u1ed9t 216","\u0110\u1eaeC NH\u00c2N T\u00c2M ng\u01b0\u1eddi t\u1ed1t h\u01a1n nh\u01b0ng v\u1eabn ch\u01b0a \u0111\u00fang \u00fd \u00f4ng. \u00d4ng c\u00e1m \u01a1n v\u00e0 y\u00eau c\u1ea7u h\u1ecd c\u1ed1 g\u1eafng th\u00eam m\u1ed9t l\u1ea7n cu\u1ed1i. V\u00e0 l\u1ea7n n\u00e0y h\u1ecd ti\u1ebfn c\u1eed \u0111\u00fang ng\u01b0\u1eddi \u00f4ng \u0111\u00e3 d\u1ef1 \u0111\u1ecbnh t\u1eeb \u0111\u1ea7u. D\u0129 nhi\u00ean l\u00e0 \u00f4ng ho\u00e0n to\u00e0n h\u00e0i l\u00f2ng r\u1ed3i n\u00f3i l\u1eddi c\u1ea3m \u01a1n h\u1ecd \u0111\u00e3 gi\u00fap \u00f4ng t\u00ecm \u0111\u01b0\u1ee3c nh\u00e2n t\u00e0i c\u00f3 \u00edch cho \u0111\u1ea5t n\u01b0\u1edbc. L\u00e3nh \u0111\u1ea1o c\u00e1c \u0111\u1ea3ng ph\u00e1i th\u00ec hoan h\u1ec9 v\u00e0 r\u1ea5t h\u00e0i l\u00f2ng v\u00ec \u0111\u01b0\u1ee3c Th\u1ed1ng \u0111\u1ed1c t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn. V\u00e0, \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 h\u1ecd s\u1ebd kh\u00f4ng h\u1ec1 c\u00f3 \u00fd \u0111\u1ed3 ch\u1ed1ng \u0111\u1ed1i ng\u01b0\u1eddi m\u00e0 ch\u00ednh h\u1ecd \u0111\u00e3 \u0111\u1ec1 c\u1eed. M\u1ed9t ng\u01b0\u1eddi b\u00e1n xe h\u01a1i c\u0169 c\u0169ng \u0111\u00e3 r\u1ea5t th\u00e0nh c\u00f4ng v\u1edbi nguy\u00ean t\u1eafc n\u00e0y. Khi t\u00ecm \u0111\u01b0\u1ee3c chi\u1ebfc xe ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o \u0111\u00f3, \u00f4ng g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn nh\u00e0 m\u1eddi kh\u00e1ch \u0111\u1ebfn xem. Khi kh\u00e1ch h\u00e0ng \u0111\u1ebfn, ng\u01b0\u1eddi b\u00e1n xe n\u00f3i: \u201cT\u00f4i bi\u1ebft \u00f4ng r\u1ea5t s\u00e0nh v\u1ec1 xe h\u01a1i. \u00d4ng vui l\u00f2ng ki\u1ec3m tra chi\u1ebfc xe n\u00e0y gi\u00f9m t\u00f4i xem gi\u00e1 bao nhi\u00eau th\u00ec mua \u0111\u01b0\u1ee3c\u201d. Kh\u00e1ch h\u00e0ng vui v\u1ebb l\u00e1i th\u1eed m\u1ed9t v\u00f2ng, t\u00e2m \u0111\u1eafc v\u1edbi chi\u1ebfc xe v\u00e0 tr\u1edf v\u1ec1 tuy\u00ean b\u1ed1: \u201cN\u1ebfu ng\u01b0\u1eddi ta b\u00e1n chi\u1ebfc xe n\u00e0y v\u1edbi gi\u00e1 5.000 \u0111\u00f4-la th\u00ec anh n\u00ean mua ngay. Gi\u00e1 \u0111\u00f3 c\u00f3 th\u1ec3 ki\u1ebfm l\u1eddi \u0111\u01b0\u1ee3c\u201d. Khi \u0111\u00f3 ng\u01b0\u1eddi b\u00e1n h\u00e0ng n\u00f3i: \u201cN\u1ebfu t\u00f4i mua \u0111\u01b0\u1ee3c gi\u00e1 \u0111\u00f3 v\u00e0 \u0111\u1ec3 l\u1ea1i cho \u00f4ng \u0111\u00fang gi\u00e1 nh\u01b0 v\u1eady, \u00f4ng c\u00f3 mua kh\u00f4ng?\u201d. Ng\u01b0\u1eddi kh\u00e1ch s\u1ed1t s\u1eafng: \u201c\u0110\u01b0\u1ee3c! N\u1ebfu v\u1eady th\u00ec hay qu\u00e1! T\u00f4i s\u1ebd mua\u201d. Th\u1ebf l\u00e0 chi\u1ebfc xe \u0111\u00e3 b\u00e1n \u0111\u01b0\u1ee3c ngay v\u00ec ch\u00ednh kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1ef1 ra gi\u00e1 v\u00e0 ch\u1ea5p thu\u1eadn gi\u00e1. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1c, Eugene Wesson \u0111\u00e3 b\u1ecf m\u1ea5t h\u00e0ng ng\u00e0n \u0111\u00f4-la tr\u01b0\u1edbc khi h\u1ecdc \u0111\u01b0\u1ee3c ch\u00e2n l\u00fd n\u00e0y. \u00d4ng Wesson chuy\u00ean v\u1ebd m\u1eabu thi\u1ebft k\u1ebf h\u00e0ng d\u1ec7t may. Su\u1ed1t ba n\u0103m tr\u1eddi, m\u1ed7i tu\u1ea7n m\u1ed9t l\u1ea7n mang ph\u00e1c th\u1ea3o \u0111\u1ebfn ch\u00e0o nh\u01b0ng ch\u01b0a bao gi\u1edd \u00f4ng b\u00e1n \u0111\u01b0\u1ee3c g\u00ec cho m\u1ed9t nh\u00e0 th\u1eddi trang n\u1ed5i ti\u1ebfng nh\u1ea5t New York. Sau h\u01a1n 150 l\u1ea7n th\u1ea5t b\u1ea1i, \u00f4ng Wesson hi\u1ec3u \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean l\u00e0 c\u1ea7n ph\u1ea3i l\u00e0m cho kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng. Th\u1ebf l\u00e0 \u00f4ng b\u1eaft \u0111\u1ea7u nghi\u00ean c\u1ee9u c\u00e1ch \u1ea3nh 217","HOW TO WIN FRIENDS & INFLUENCE PEOPLE h\u01b0\u1edfng t\u1edbi h\u00e0nh vi con ng\u01b0\u1eddi \u0111\u1ec3 gi\u00fap m\u00ecnh ph\u00e1t tri\u1ec3n nh\u1eefng s\u00e1ng ki\u1ebfn m\u1edbi trong giao ti\u1ebfp v\u00e0 c\u00e1c m\u1ed1i quan h\u1ec7. Sau \u0111\u00f3 \u00f4ng quy\u1ebft \u0111\u1ecbnh th\u1ef1c hi\u1ec7n c\u00e1ch ti\u1ebfp c\u1eadn m\u1edbi. Tay c\u1ea7m s\u00e1u m\u1eabu ph\u00e1c th\u1ea3o, \u00f4ng \u0111\u1ebfn g\u1eb7p l\u1ea1i nh\u00e0 s\u1ea3n xu\u1ea5t th\u1eddi trang \u1ea5y: \u201cN\u1ebfu nh\u01b0 \u00f4ng kh\u00f4ng phi\u1ec1n, xin l\u00e0m \u01a1n gi\u00fap t\u00f4i m\u1ed9t vi\u1ec7c. \u0110\u00e2y l\u00e0 v\u00e0i m\u1eabu ph\u00e1c th\u1ea3o c\u1ee7a t\u00f4i. Xin \u00f4ng vui l\u00f2ng cho \u00fd ki\u1ebfn xem ch\u00fang t\u00f4i c\u00f3 th\u1ec3 ho\u00e0n ch\u1ec9nh ch\u00fang theo c\u00e1ch n\u00e0o \u0111\u1ec3 \u00f4ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c?\u201d. \u00d4ng ta nh\u00ecn c\u00e1c ph\u00e1c th\u1ea3o m\u1ed9t l\u00e1t r\u1ed3i n\u00f3i: \u201cXin h\u00e3y \u0111\u1ec3 n\u00f3 l\u1ea1i \u0111\u00e2y v\u00e0i ng\u00e0y r\u1ed3i quay l\u1ea1i g\u1eb7p t\u00f4i sau, \u00f4ng Wesson\u201d. Ba ng\u00e0y sau Wesson quay l\u1ea1i, nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng g\u1ee3i \u00fd c\u1ee7a \u00f4ng \u1ea5y, mang c\u00e1c ph\u00e1c th\u1ea3o v\u1ec1 x\u01b0\u1edfng c\u1ee7a m\u00ecnh v\u00e0 ho\u00e0n t\u1ea5t \u0111\u00fang theo \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi mua. K\u1ebft qu\u1ea3 l\u00e0 t\u1ea5t c\u1ea3 \u0111\u1ec1u \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn. Sau \u0111\u00f3, nh\u00e0 s\u1ea3n xu\u1ea5t th\u1eddi trang c\u00f2n \u0111\u1eb7t th\u00eam h\u00e0ng ch\u1ee5c ph\u00e1c th\u1ea3o kh\u00e1c c\u1ee7a \u00f4ng Wesson. \u201cKhi \u1ea5y th\u00ec t\u00f4i hi\u1ec3u t\u1ea1i sao bao n\u0103m tr\u1eddi nay t\u00f4i kh\u00f4ng th\u1ec3 b\u00e1n h\u00e0ng cho \u00f4ng ta \u0111\u01b0\u1ee3c\u201d, \u00f4ng Wesson n\u00f3i, \u201cT\u00f4i \u0111\u00e3 \u00e9p \u00f4ng ta mua c\u00e1i m\u00e0 t\u00f4i cho r\u1eb1ng \u00f4ng ta ph\u1ea3i mua. Vi\u1ec7c thay \u0111\u1ed5i c\u00e1ch ti\u1ebfp c\u1eadn v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u00e1ch h\u1ecfi \u00fd ki\u1ebfn \u00f4ng ta tr\u01b0\u1edbc khi ho\u00e0n t\u1ea5t m\u1eabu thi\u1ebft k\u1ebf \u0111\u00e3 khi\u1ebfn cho \u00f4ng ta c\u1ea3m th\u1ea5y ch\u00ednh m\u00ecnh t\u1ea1o ra c\u00e1c thi\u1ebft k\u1ebf \u0111\u00f3. V\u00e0 \u0111\u00fang th\u1ebf th\u1eadt! T\u00f4i kh\u00f4ng c\u1ea7n ph\u1ea3i b\u00e1n cho \u00f4ng ta. Ch\u00ednh \u00f4ng ta mu\u1ed1n mua nh\u1eefng-m\u1eabu-ph\u00e1c-th\u1ea3o-c\u1ee7a-m\u00ecnh\u201d. M\u1ed9t nh\u00e2n vi\u00ean b\u00e1n m\u00e1y X-quang \u0111\u00e3 s\u1eed d\u1ee5ng nguy\u00ean t\u1eafc n\u00e0y \u0111\u1ec3 b\u00e1n thi\u1ebft b\u1ecb cho m\u1ed9t trong nh\u1eefng b\u1ec7nh vi\u1ec7n l\u1edbn nh\u1ea5t \u1edf Brooklyn. B\u1ec7nh vi\u1ec7n n\u00e0y \u0111ang \u0111\u01b0\u1ee3c m\u1edf r\u1ed9ng v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb m\u1ed9t m\u00e1y X-quang hi\u1ec7n \u0111\u1ea1i nh\u1ea5t. B\u00e1c s\u0129 L., ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m vi\u1ec7c mua m\u00e1y \u0111\u00e3 ti\u1ebfp c\u00e1c \u0111\u1ea1i di\u1ec7n b\u00e1n m\u00e1y quang tuy\u1ebfn 218","\u0110\u1eaeC NH\u00c2N T\u00c2M X v\u00e0 m\u1ed7i ng\u01b0\u1eddi b\u00e1n \u0111\u1ec1u h\u1ebft l\u1eddi khoe khoang v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng h\u00e0ng c\u1ee7a m\u00ecnh. Tuy v\u1eady, c\u00f3 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng kh\u00f4n kh\u00e9o, hi\u1ec3u r\u00f5 b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi h\u01a1n nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. \u00d4ng vi\u1ebft m\u1ed9t b\u1ee9c th\u01b0 cho b\u00e1c s\u0129 L. nh\u01b0 sau: \u201cC\u00f4ng ty ch\u00fang t\u00f4i v\u1eeba ch\u1ebf t\u1ea1o m\u1ed9t b\u1ed9 thi\u1ebft b\u1ecb quang tuy\u1ebfn m\u1edbi v\u00e0 l\u00f4 h\u00e0ng \u0111\u1ea7u ti\u00ean v\u1eeba \u0111\u01b0\u1ee3c xu\u1ea5t x\u01b0\u1edfng. Ch\u00fang t\u00f4i bi\u1ebft n\u00f3 c\u00f3 th\u1ec3 ch\u01b0a ho\u00e0n h\u1ea3o nh\u1ea5t v\u00e0 r\u1ea5t mu\u1ed1n c\u1ea3i ti\u1ebfn \u0111\u1ec3 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1i \u01b0u n\u00ean r\u1ea5t mong nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a m\u1ed9t chuy\u00ean gia gi\u1ecfi trong l\u0129nh v\u1ef1c n\u00e0y nh\u01b0 \u00f4ng. N\u1ebfu nh\u01b0 \u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ebfn xem qua v\u00e0 cho \u00fd ki\u1ebfn c\u1ea7n n\u00ean c\u1ea3i ti\u1ebfn nh\u1eefng \u0111i\u1ec3m g\u00ec \u0111\u1ec3 c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 t\u1ed1t nh\u1ea5t cho chuy\u00ean ng\u00e0nh c\u1ee7a \u00f4ng th\u00ec ch\u00fang t\u00f4i s\u1ebd v\u00f4 c\u00f9ng bi\u1ebft \u01a1n. V\u00ec bi\u1ebft l\u00e0 \u00f4ng r\u1ea5t b\u1eadn r\u1ed9n n\u00ean ch\u00fang t\u00f4i s\u1ebd cho xe \u0111\u1ebfn \u0111\u00f3n \u00f4ng v\u00e0o b\u1ea5t k\u1ef3 l\u00fac n\u00e0o \u00f4ng c\u1ea3m th\u1ea5y thu\u1eadn ti\u1ec7n\u201d. B\u00e1c s\u0129 L. k\u1ec3 : \u201cT\u00f4i ng\u1ea1c nhi\u00ean khi nh\u1eadn \u0111\u01b0\u1ee3c b\u1ee9c th\u01b0 n\u00e0y. V\u1eeba ng\u1ea1c nhi\u00ean l\u1ea1i v\u1eeba th\u00edch th\u00fa. Tr\u01b0\u1edbc \u0111\u00f3, ch\u01b0a bao gi\u1edd c\u00f3 m\u1ed9t nh\u00e0 s\u1ea3n xu\u1ea5t m\u00e1y quang tuy\u1ebfn n\u00e0o h\u1ecfi \u00fd ki\u1ebfn c\u1ee7a t\u00f4i. \u0110i\u1ec1u \u0111\u00f3 l\u00e0m cho t\u00f4i c\u1ea3m th\u1ea5y m\u00ecnh quan tr\u1ecdng. Tu\u1ea7n \u1ea5y, t\u1ed1i n\u00e0o t\u00f4i c\u0169ng b\u1eadn, nh\u01b0ng t\u00f4i h\u1ee7y b\u1ecf m\u1ed9t cu\u1ed9c h\u1eb9n \u0103n t\u1ed1i \u0111\u1ec3 \u0111\u1ebfn xem m\u00e1y. C\u00e0ng nghi\u00ean c\u1ee9u k\u1ef9, t\u00f4i c\u00e0ng nh\u1eadn th\u1ea5y chi\u1ebfc m\u00e1y r\u1ea5t h\u1ee3p v\u1edbi y\u00eau c\u1ea7u ch\u1ea9n \u0111o\u00e1n h\u00ecnh \u1ea3nh \u1edf b\u1ec7nh vi\u1ec7n c\u1ee7a t\u00f4i. Ch\u01b0a ai m\u1eddi, nh\u01b0ng t\u00f4i c\u1ea3m th\u1ea5y r\u1ea5t th\u00edch th\u00fa khi mua thi\u1ebft b\u1ecb \u0111\u00f3 cho b\u1ec7nh vi\u1ec7n, b\u1edfi v\u00ec \u0111\u00f3 l\u00e0 ch\u1ee7 \u00fd c\u1ee7a ch\u00ednh t\u00f4i.\u201d M\u1ed9t ng\u01b0\u1eddi ch\u1ee7 h\u1ed3 c\u00e2u c\u00e1 \u1edf th\u1ecb tr\u1ea5n xinh \u0111\u1eb9p New Brunswick, Canada, c\u0169ng \u0111\u00e3 s\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt n\u00e0y v\u1edbi t\u00f4i m\u1ed9t c\u00e1ch \u0111i\u00eau luy\u1ec7n. T\u00f4i d\u1ef1 \u0111\u1ecbnh \u0111i c\u00e2u c\u00e1 v\u00e0 ch\u00e8o thuy\u1ec1n \u1edf New Brunswick n\u00ean \u0111\u00e3 li\u00ean l\u1ea1c v\u1edbi ph\u00f2ng h\u01b0\u1edbng d\u1eabn du l\u1ecbch \u0111\u1ec3 c\u00f3 219","HOW TO WIN FRIENDS & INFLUENCE PEOPLE th\u00f4ng tin. Ngay l\u1eadp t\u1ee9c, t\u00f4i b\u1ecb h\u00e0ng ch\u1ee5c l\u00e1 th\u01b0, s\u00e1ch qu\u1ea3ng c\u00e1o v\u00e0 nh\u1eefng b\u1ea3n sao gi\u1ea5y ch\u1ee9ng nh\u1eadn t\u1eeb c\u00e1c h\u1ed3 c\u00e2u c\u00e1 g\u1eedi \u0111\u1ebfn qu\u1ea5y nhi\u1ec5u. T\u00f4i hoang mang kh\u00f4ng bi\u1ebft n\u00ean ch\u1ecdn l\u1ef1a ra sao. V\u00e0o l\u00fac \u0111\u00f3, m\u1ed9t ng\u01b0\u1eddi ch\u1ee7 h\u1ed3 r\u1ea5t kh\u00f4n ngoan \u0111\u00e3 g\u1eedi cho t\u00f4i m\u1ed9t l\u00e1 th\u01b0 trong \u0111\u00f3 c\u00f3 t\u00ean v\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a nhi\u1ec1u ng\u01b0\u1eddi \u1edf New York \u0111\u00e3 \u0111\u1ebfn ch\u1ed7 \u00f4ng v\u1edbi l\u1eddi g\u1ee3i \u00fd t\u00f4i g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho h\u1ecd \u0111\u1ec3 t\u1ef1 t\u00ecm hi\u1ec3u v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 \u1edf ch\u1ed7 \u00f4ng. T\u00f4i ng\u1ea1c nhi\u00ean khi th\u1ea5y c\u00f3 v\u00e0i c\u00e1i t\u00ean quen thu\u1ed9c trong danh s\u00e1ch n\u00e0y. T\u00f4i g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho h\u1ecd v\u00e0 \u0111\u1ec1u nh\u1eadn \u0111\u01b0\u1ee3c l\u1eddi khen v\u1ec1 n\u01a1i \u0111\u00f3. Th\u1ebf l\u00e0 t\u00f4i quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng, g\u1ecdi \u0111i\u1ec7n b\u00e1o v\u1edbi \u00f4ng ta th\u1eddi \u0111i\u1ec3m t\u00f4i s\u1ebd \u0111\u1ebfn. Nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u00e3 t\u00ecm c\u00e1ch b\u00e1n cho t\u00f4i c\u00e1i h\u1ecd c\u00f3, ch\u1ec9 m\u1ed9t ng\u01b0\u1eddi \u0111\u1ec3 t\u00f4i t\u1ef1 t\u00ecm mua c\u00e1i t\u00f4i th\u00edch. V\u00e0 c\u00e1ch n\u00e0y \u0111\u00e3 th\u1eafng. 220","\u0110\u1eaeC NH\u00c2N T\u00c2M * N\u01b0\u1edbc su\u1ed1i v\u00e0 m\u01b0a ngu\u1ed3n s\u1edf d\u0129 \u0111\u1ec1u ch\u1ea3y v\u1ec1 s\u00f4ng s\u00e2u bi\u1ec3n l\u1edbn v\u00ec s\u00f4ng v\u00e0 bi\u1ec3n d\u00e1m ch\u1ea5p nh\u1eadn \u1edf v\u1ecb tr\u00ed th\u1ea5p. Th\u00e1nh nh\u00e2n mu\u1ed1n th\u1ec3 hi\u1ec7n uy \u0111\u1ee9c cao h\u01a1n ng\u01b0\u1eddi n\u00ean \u0111\u1eb7t m\u00ecnh d\u01b0\u1edbi h\u1ecd, mu\u1ed1n tr\u00ed n\u0103ng v\u01b0\u1ee3t tr\u01b0\u1edbc th\u1eddi \u0111\u1ea1i th\u00ec ph\u1ea3i \u1ea9n m\u00ecnh \u1edf ph\u00eda sau. V\u00ec v\u1eady, d\u00f9 v\u1ecb th\u1ebf th\u00e1nh nh\u00e2n \u1edf tr\u00ean thi\u00ean h\u1ea1 c\u0169ng kh\u00f4ng ai t\u1ee9c t\u1ed1i, d\u00f9 v\u01b0\u1ee3t tr\u01b0\u1edbc thi\u00ean h\u1ea1 c\u0169ng kh\u00f4ng ai o\u00e1n h\u1eddn. - L\u00e3o T\u1eed * M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u th\u00edch l\u00e0m theo \u00fd m\u00ecnh ch\u1ee9 kh\u00f4ng ai mu\u1ed1n h\u00e0nh \u0111\u1ed9ng theo l\u1eddi ng\u01b0\u1eddi kh\u00e1c sai b\u1ea3o. Ai c\u0169ng th\u00edch \u0111\u01b0\u1ee3c h\u1ecfi v\u1ec1 nh\u1eefng mong mu\u1ed1n, nguy\u1ec7n v\u1ecdng v\u00e0 suy ngh\u0129 c\u1ee7a h\u1ecd. - Dale Carnegie NGUY\u00caN T\u1eaeC 16: 221","","\u0110\u1eb6T M\u00ccNH V\u00c0O HO\u00c0N C\u1ea2NH NG\u01af\u1edcI KH\u00c1C M\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 sai ho\u00e0n to\u00e0n nh\u01b0ng th\u01b0\u1eddng th\u00ec kh\u00f4ng bao gi\u1edd ch\u1ea5p nh\u1eadn m\u00ecnh sai. V\u00ec v\u1eady, ch\u00fang ta \u0111\u1eebng n\u00ean k\u1ebft \u00e1n h\u1ecd b\u1edfi \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 t\u00e1c d\u1ee5ng! Thay v\u00e0o \u0111\u00f3, ch\u00fang ta c\u00f3 th\u1ec3 t\u00ecm c\u00e1ch hi\u1ec3u h\u1ecd. Ch\u1ec9 nh\u1eefng con ng\u01b0\u1eddi phi th\u01b0\u1eddng, kh\u00f4n ngoan v\u00e0 bao dung m\u1edbi c\u00f3 th\u1ec3 \u0111i theo con \u0111\u01b0\u1eddng n\u00e0y. Lu\u00f4n c\u00f3 nguy\u00ean do khi\u1ebfn ng\u01b0\u1eddi ta h\u00e0nh \u0111\u1ed9ng v\u00e0 suy ngh\u0129 nh\u01b0 c\u00e1ch m\u00e0 h\u1ecd \u0111ang s\u1ed1ng. N\u1ebfu ch\u1ecbu kh\u00f3 t\u00ecm hi\u1ec3u, b\u1ea1n s\u1ebd n\u1eafm \u0111\u01b0\u1ee3c chi\u1ebfc ch\u00eca kh\u00f3a chi ph\u1ed1i suy ngh\u0129, h\u00e0nh \u0111\u1ed9ng v\u00e0 t\u00ednh c\u00e1ch c\u1ee7a ng\u01b0\u1eddi \u1ea5y. 223","HOW TO WIN FRIENDS & INFLUENCE PEOPLE H\u00e3y th\u00e0nh th\u1ef1c t\u1ef1 \u0111\u1eb7t m\u00ecnh v\u00e0o ho\u00e0n c\u1ea3nh c\u1ee7a ng\u01b0\u1eddi \u1ea5y. N\u1ebfu b\u1ea1n t\u1ef1 nh\u1ee7 l\u00f2ng r\u1eb1ng: \u201cM\u00ecnh s\u1ebd c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o, s\u1ebd ph\u1ea3n \u1ee9ng th\u1ebf n\u00e0o n\u1ebfu \u1edf v\u00e0o ho\u00e0n c\u1ea3nh c\u1ee7a ng\u01b0\u1eddi \u1ea5y l\u00fac \u0111\u00f3?\u201d, b\u1ea1n s\u1ebd ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c th\u1eddi gian v\u00e0 tr\u00e1nh \u0111\u01b0\u1ee3c s\u1ef1 b\u1ef1c m\u00ecnh, b\u1edfi v\u00ec m\u1ed9t khi \u0111\u00e3 hi\u1ec3u \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n, b\u1ea1n s\u1ebd kh\u00f4ng c\u00f2n th\u1eafc m\u1eafc g\u00ec v\u1ec1 k\u1ebft qu\u1ea3. H\u01a1n n\u1eefa, b\u1ea1n s\u1ebd c\u00f3 th\u00eam s\u1ee9c m\u1ea1nh v\u00e0 s\u1ef1 kh\u00e9o l\u00e9o trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u00f3. Kenneth M. Goode vi\u1ebft trong quy\u1ec3n C\u00e1ch bi\u1ebfn Ng\u01b0\u1eddi th\u00e0nh V\u00e0ng (How to Turn People Into Gold) nh\u01b0 sau: \u201cH\u00e3y d\u1eebng l\u1ea1i m\u1ed9t ph\u00fat m\u00e0 suy ng\u1eabm xem b\u1ea1n quan t\u00e2m s\u00e2u s\u1eafc \u0111\u1ebfn vi\u1ec7c c\u1ee7a m\u00ecnh v\u00e0 th\u1edd \u01a1 v\u1edbi m\u1ecdi s\u1ef1 tr\u00ean th\u1ebf gian nh\u01b0 th\u1ebf n\u00e0o. L\u00fac \u0111\u00f3 b\u1ea1n s\u1ebd hi\u1ec3u ra r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi c\u0169ng \u0111\u1ec1u nh\u01b0 th\u1ebf! Nh\u01b0 v\u1eady l\u00e0 b\u1ea1n \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c n\u1ec1n t\u1ea3ng duy nh\u1ea5t ch\u1eafc ch\u1eafn cho nh\u1eefng m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i, r\u1eb1ng mu\u1ed1n th\u00e0nh c\u00f4ng ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.\u201d \u00d4ng Sam Douglas \u1edf Hempstead, New York, v\u1eabn th\u01b0\u1eddng tr\u00e1ch v\u1ee3 m\u00ecnh \u0111\u00e3 d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 ch\u0103m s\u00f3c b\u1ed3n hoa, h\u1ebft nh\u1ed5 c\u1ecf l\u1ea1i b\u00f3n ph\u00e2n nh\u01b0ng n\u00f3 ch\u1eb3ng h\u1ec1 \u0111\u1eb9p h\u01a1n ch\u00fat n\u00e0o d\u00f9 b\u1ed1n n\u0103m \u0111\u00e3 tr\u00f4i qua. D\u0129 nhi\u00ean, ng\u01b0\u1eddi v\u1ee3 b\u1ef1c m\u00ecnh tr\u01b0\u1edbc l\u1eddi nh\u1eadn x\u00e9t n\u00e0y. V\u00e0 c\u1ee9 m\u1ed7i l\u1ea7n \u00f4ng \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t nh\u01b0 v\u1eady, bu\u1ed5i t\u1ed1i b\u00ecnh y\u00ean c\u1ee7a gia \u0111\u00ecnh l\u1ea1i b\u1ecb ph\u00e1 v\u1ee1. Sau khi d\u1ef1 l\u1edbp h\u1ecdc c\u1ee7a ch\u00fang t\u00f4i, \u00f4ng Douglas hi\u1ec3u ra r\u1eb1ng m\u00ecnh \u0111\u00e3 gi\u1eef m\u1ed9t th\u00e1i \u0111\u1ed9 thi\u1ebfu s\u00e1ng su\u1ed1t trong bao nhi\u00eau n\u0103m. \u00d4ng kh\u00f4ng bao gi\u1edd ngh\u0129 r\u1eb1ng v\u1ee3 m\u00ecnh th\u00edch l\u00e0m vi\u1ec7c \u1ea5y v\u00e0 b\u00e0 th\u1ef1c s\u1ef1 mong m\u1ecfi m\u1ed9t l\u1eddi khen v\u00ec th\u00e1i \u0111\u1ed9 ch\u0103m ch\u1ec9 c\u1ee7a m\u00ecnh. M\u1ed9t ng\u00e0y n\u1ecd, sau khi \u0103n tr\u01b0a, ng\u01b0\u1eddi v\u1ee3 mu\u1ed1n ra v\u01b0\u1eddn nh\u1ed5 c\u1ecf v\u00e0 224","\u0110\u1eaeC NH\u00c2N T\u00c2M r\u1ee7 \u00f4ng tham gia. L\u00fac \u0111\u1ea7u \u00f4ng t\u1eeb ch\u1ed1i, nh\u01b0ng sau \u0111\u00f3 ngh\u0129 l\u1ea1i, \u00f4ng theo b\u00e0 ra v\u01b0\u1eddn v\u00e0 b\u1eaft \u0111\u1ea7u gi\u00fap b\u00e0 nh\u1ed5 c\u1ecf. Ng\u01b0\u1eddi v\u1ee3 l\u1ed9 r\u00f5 v\u1ebb vui th\u00edch. Hai ng\u01b0\u1eddi v\u1eeba l\u00e0m v\u01b0\u1eddn v\u1eeba tr\u00f2 chuy\u1ec7n r\u1ea5t th\u00fa v\u1ecb. T\u1eeb \u0111\u00f3, \u00f4ng th\u01b0\u1eddng gi\u00fap v\u1ee3 l\u00e0m v\u01b0\u1eddn v\u00e0 khen b\u00e0 \u0111\u00e3 ch\u0103m s\u00f3c cho c\u00e1c b\u1ed3n hoa t\u01b0\u01a1i \u0111\u1eb9p, khen b\u00e0 \u0111\u00e3 c\u1ed1 g\u1eafng khi l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t khu v\u01b0\u1eddn hoang s\u01a1. K\u1ebft qu\u1ea3 l\u00e0 nh\u1eefng b\u00f4ng hoa h\u1ea1nh ph\u00fac n\u1edf r\u1ed9 trong khu v\u01b0\u1eddn h\u00f4n nh\u00e2n c\u1ee7a h\u1ecd. Ch\u1ec9 \u0111\u01a1n gi\u1ea3n v\u00ec \u00f4ng \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch nh\u00ecn s\u1ef1 vi\u1ec7c theo quan \u0111i\u1ec3m c\u1ee7a v\u1ee3 \u2013 d\u00f9 v\u1ea5n \u0111\u1ec1 \u1ea5y ch\u1ec9 li\u00ean quan \u0111\u1ebfn c\u1ecf m\u00e0 th\u00f4i. Trong quy\u1ec3n Ti\u1ebfp c\u1eadn Con ng\u01b0\u1eddi (Getting Through to People), Ti\u1ebfn s\u0129 Gerald S. Nirenberg vi\u1ebft: \u201cMu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 nh\u1ea5t tr\u00ed trong giao ti\u1ebfp, b\u1ea1n ph\u1ea3i xem tr\u1ecdng \u00fd ki\u1ebfn c\u0169ng nh\u01b0 t\u00ecnh c\u1ea3m c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i. Hai b\u00ean ph\u1ea3i bi\u1ebft r\u00f5 m\u00ecnh \u0111ang n\u00f3i v\u1ec1 ch\u1ee7 \u0111\u1ec1 g\u00ec v\u00e0 s\u1ebd d\u1eabn \u0111\u1ebfn \u0111\u00e2u. H\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed ng\u01b0\u1eddi nghe xem b\u1ea1n mu\u1ed1n nghe g\u00ec th\u00ec s\u1ebd n\u00f3i v\u1ec1 \u0111i\u1ec1u \u0111\u00f3. Vi\u1ec7c n\u00e0y s\u1ebd khi\u1ebfn cho ng\u01b0\u1eddi nghe d\u1ec5 d\u00e0ng ch\u1ea5p nh\u1eadn \u00fd ki\u1ebfn c\u1ee7a b\u1ea1n.\u201d T\u00f4i r\u1ea5t th\u00edch \u0111i d\u1ea1o ho\u1eb7c c\u01b0\u1ee1i ng\u1ef1a trong khu r\u1eebng c\u1ea1nh nh\u00e0. Nh\u01b0ng khu r\u1eebng th\u00e2n thu\u1ed9c n\u00e0y, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng c\u00e2y s\u1ed3i m\u00e0 t\u00f4i y\u00eau qu\u00fd c\u1ee9 lu\u00f4n ph\u1ea3i l\u00e0m m\u1ed3i cho nh\u1eefng ng\u1ecdn l\u1eeda v\u00f4 t\u00ecnh. L\u1eeda n\u00e0y kh\u00f4ng ph\u1ea3i do nh\u1eefng ng\u01b0\u1eddi h\u00fat thu\u1ed1c l\u00e1 l\u01a1 \u0111\u1ec5nh m\u00e0 h\u1ea7u h\u1ebft \u0111\u1ec1u do nh\u1eefng c\u1eadu b\u00e9 \u0111i d\u00e3 ngo\u1ea1i \u0111\u00e3 n\u1ea5u n\u01b0\u1edbng d\u01b0\u1edbi t\u00e0ng c\u00e2y d\u00e0y l\u00e1 r\u1ee5ng. \u0110\u00e3 c\u00f3 nhi\u1ec1u \u0111\u00e1m ch\u00e1y l\u1edbn \u0111\u1ebfn n\u1ed7i ch\u00ednh quy\u1ec1n ph\u1ea3i g\u1edfi l\u00ednh c\u1ee9u h\u1ecfa \u0111\u1ebfn tr\u1ee3 gi\u00fap. C\u00f3 m\u1ed9t t\u1ea5m bi\u1ec3n \u1edf b\u00eca r\u1eebng c\u1ea3nh b\u00e1o r\u1eb1ng b\u1ea5t k\u1ef3 ai \u0111\u1ed1t l\u1eeda \u0111\u1ec1u c\u00f3 th\u1ec3 b\u1ecb ph\u1ea1t ho\u1eb7c b\u1ecb t\u00f9, nh\u01b0ng n\u00f3 l\u1ea1i \u0111\u01b0\u1ee3c \u0111\u1eb7t \u1edf n\u01a1i 225","HOW TO WIN FRIENDS & INFLUENCE PEOPLE r\u1ea5t \u00edt ng\u01b0\u1eddi ch\u00fa \u00fd. Ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch tr\u00f4ng coi khu r\u1eebng l\u1ea1i l\u00e0 m\u1ed9t ng\u01b0\u1eddi t\u1eafc tr\u00e1ch. C\u00f3 l\u1ea7n, t\u00f4i ch\u1ea1y \u0111\u1ebfn b\u00e1o cho \u00f4ng bi\u1ebft m\u1ed9t ng\u1ecdn l\u1eeda \u0111ang lan nhanh trong khu r\u1eebng \u0111\u1ec3 \u00f4ng ta b\u00e1o v\u1edbi c\u01a1 quan ph\u00f2ng ch\u1ed1ng ch\u00e1y r\u1eebng, nh\u01b0ng \u00f4ng ta u\u1ec3 o\u1ea3i \u0111\u00e1p l\u1ea1i r\u1eb1ng h\u1ecfa ho\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a \u00f4ng v\u00e0 \u0111\u00e1m ch\u00e1y c\u0169ng kh\u00f4ng n\u1eb1m trong khu v\u1ef1c do \u00f4ng qu\u1ea3n l\u00fd. Th\u1ebf l\u00e0 n\u1ed7i s\u1ee3 ch\u00e1y r\u1eebng c\u1ee9 \u00e1m \u1ea3nh t\u00f4i. M\u1ed7i khi nh\u00ecn th\u1ea5y b\u1ecdn tr\u1ebb nh\u00f3m l\u1eeda n\u1ea5u n\u01b0\u1edbng \u1edf \u0111\u00f3 l\u00e0 t\u00f4i c\u1ef1c k\u1ef3 lo l\u1eafng. T\u00f4i th\u01b0\u1eddng ch\u1ea1y \u0111\u1ebfn c\u1ea3nh c\u00e1o, d\u1ecda n\u1ea1t r\u1eb1ng ch\u00fang c\u00f3 th\u1ec3 b\u1ecb t\u00f9. R\u1ed3i t\u00f4i l\u1ea5y gi\u1ecdng uy quy\u1ec1n ra l\u1ec7nh ch\u00fang ph\u1ea3i d\u1eadp t\u1eaft l\u1eeda. N\u1ebfu nh\u01b0 ch\u00fang kh\u00f4ng ch\u1ecbu, t\u00f4i th\u01b0\u1eddng d\u1ecda b\u1eaft nh\u1ed1t ch\u00fang. T\u00f4i ch\u1ec9 lo tr\u00fat h\u1ebft nh\u1eefng n\u1ed7i b\u1ee9c x\u00fac c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng c\u1ea7n bi\u1ebft ch\u00fang \u0111ang ngh\u0129 g\u00ec. K\u1ebft qu\u1ea3 th\u1ebf n\u00e0o? Ch\u00fang h\u1eadm h\u1ef1c v\u00e2ng l\u1eddi, nh\u01b0ng ngay sau khi t\u00f4i v\u1eeba quay \u0111i, ch\u00fang l\u1ea1i \u0111\u1ed1t l\u1eeda, th\u1eadm ch\u00ed c\u00f2n d\u1ecda \u0111\u1ed1t c\u1ea3 khu r\u1eebng. N\u0103m th\u00e1ng tr\u00f4i qua, t\u00f4i \u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c \u0111\u00f4i ch\u00fat hi\u1ec3u bi\u1ebft, bi\u1ebft c\u00e1ch c\u01b0 x\u1eed t\u1ebf nh\u1ecb h\u01a1n, bi\u1ebft c\u1ea3m th\u00f4ng h\u01a1n \u0111\u1ec3 c\u00f3 th\u1ec3 nh\u00ecn s\u1ef1 vi\u1ec7c theo quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. M\u1ed9t h\u00f4m, khi ph\u00e1t hi\u1ec7n c\u00f3 kh\u00f3i t\u1eeb xa, t\u00f4i li\u1ec1n phi ng\u1ef1a \u0111\u1ebfn v\u00e0 n\u00f3i: \u201cC\u00e1c em ch\u01a1i c\u00f3 vui kh\u00f4ng? C\u00e1c em \u0111ang n\u1ea5u g\u00ec \u0111\u1ea5y?\u2026 H\u1ed3i nh\u1ecf, anh c\u0169ng th\u00edch \u0111\u1ed1t l\u1eeda l\u1eafm, m\u00e0 th\u1ef1c ra th\u00ec \u0111\u1ebfn b\u00e2y gi\u1edd c\u0169ng v\u1eabn c\u00f2n th\u00edch. Nh\u01b0ng c\u00e1c em n\u00ean bi\u1ebft, \u0111\u1ed1t l\u1eeda trong r\u1eebng r\u1ea5t nguy hi\u1ec3m. Anh bi\u1ebft c\u00e1c em c\u00f3 \u00fd t\u1ee9 nh\u01b0ng c\u00e1c c\u1eadu b\u00e9 kh\u00e1c th\u00ec l\u1ea1i kh\u00f4ng c\u1ea9n th\u1eadn nh\u01b0 th\u1ebf. Th\u1ea5y c\u00e1c em \u0111\u1ed1t l\u1eeda, h\u1ecd c\u0169ng \u0111\u1ed1t theo, r\u1ed3i tr\u01b0\u1edbc khi ra v\u1ec1 l\u1ea1i kh\u00f4ng d\u1eadp l\u1eeda, th\u1ebf l\u00e0 l\u1eeda lan ra\u2026 N\u1ebfu nh\u01b0 kh\u00f4ng c\u1ea9n th\u1eadn th\u00ec s\u1ebd ch\u1eb3ng c\u00f2n m\u1ed9t c\u00e2y xanh n\u00e0o \u1edf n\u01a1i \u0111\u00e2y n\u1eefa. Ch\u1eb3ng nh\u1eefng th\u1ebf, c\u00e1c em c\u00f2n c\u00f3 th\u1ec3 b\u1ecb ki\u1ec3m l\u00e2m 226","\u0110\u1eaeC NH\u00c2N T\u00c2M b\u1eaft gi\u1eef v\u00ec t\u1ed9i \u0111\u1ed1t l\u1eeda. Anh kh\u00f4ng mu\u1ed1n can thi\u1ec7p v\u00e0o cu\u1ed9c vui c\u1ee7a c\u00e1c em. Anh r\u1ea5t th\u00edch nh\u00ecn c\u00e1c em vui \u0111\u00f9a nh\u01b0ng c\u00e1c em nh\u1edb qu\u00e9t h\u1ebft l\u00e1 kh\u00f4 ra xa \u0111\u1ed1ng l\u1eeda ngay nh\u00e9. Ngo\u00e0i ra, tr\u01b0\u1edbc khi ra v\u1ec1, c\u00e1c em \u0111\u1eebng qu\u00ean l\u1ea5p th\u1eadt nhi\u1ec1u \u0111\u1ea5t l\u00ean \u0111\u1ed1ng l\u1eeda. N\u1ebfu l\u1ea7n sau c\u00e1c em mu\u1ed1n \u0111\u1ed1t l\u1eeda, c\u00e1c em n\u00ean sang ph\u00eda b\u00ean kia \u0111\u1ed3i, \u1edf \u0111\u00f3 kh\u00f4ng nguy hi\u1ec3m. R\u1ea5t c\u1ea3m \u01a1n c\u00e1c em. Ch\u00fac c\u00e1c em vui ch\u01a1i vui v\u1ebb.\u201d C\u00e1ch n\u00f3i n\u00e0y t\u1ea1o hi\u1ec7u qu\u1ea3 kh\u00e1c h\u1eb3n! C\u00e1c c\u1eadu b\u00e9 kh\u00f4ng kh\u00f3 ch\u1ecbu, kh\u00f4ng t\u1ee9c gi\u1eadn. C\u00e1c em \u0111\u01b0\u1ee3c gi\u1eef th\u1ec3 di\u1ec7n, kh\u00f4ng b\u1ecb \u00e9p ph\u1ea3i nghe theo m\u1ec7nh l\u1ec7nh m\u00e0 t\u1ef1 nguy\u1ec7n l\u00e0m \u0111i\u1ec1u m\u00e0 ch\u00fang \u0111\u00e3 bi\u1ebft l\u00e0 n\u00ean l\u00e0m v\u00e0 c\u0169ng v\u00ec l\u1ee3i \u00edch c\u1ee7a ch\u00fang. C\u00e1ch n\u00e0y tuy h\u01a1i m\u1ea5t th\u1eddi gian, nh\u01b0ng b\u00f9 l\u1ea1i, n\u00f3 gi\u00fap ch\u00fang ta tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng c\u0103ng th\u1eb3ng, xung \u0111\u1ed9t, gi\u1ea3m b\u1edbt k\u1ebb th\u00f9, gi\u00fap cho cu\u1ed9c s\u1ed1ng c\u1ee7a ch\u00fang ta tho\u1ea3i m\u00e1i h\u01a1n. N\u1ebfu sau khi \u0111\u1ecdc quy\u1ec3n s\u00e1ch n\u00e0y, b\u1ea1n ch\u1ec9 c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c duy nh\u1ea5t m\u1ed9t \u0111i\u1ec1u, \u0111\u00f3 l\u00e0 bi\u1ebft suy ngh\u0129 theo quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, l\u00e0 b\u1ea1n \u0111\u00e3 b\u01b0\u1edbc l\u00ean b\u1eadc thang th\u00e0nh c\u00f4ng \u0111\u1ea7u ti\u00ean tr\u00ean con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p v\u00e0 \u0111\u00e3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c n\u1ec1n t\u1ea3ng h\u1ea1nh ph\u00fac gia \u0111\u00ecnh. H\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, n\u1ebfu b\u1ea1n c\u1ea3m th\u1ea5y m\u00ecnh b\u1ecb t\u1ed5n th\u01b0\u01a1ng th\u00ec ng\u01b0\u1eddi kia c\u0169ng kh\u00f3 ch\u1ecbu kh\u00f4ng k\u00e9m. 227","HOW TO WIN FRIENDS & INFLUENCE PEOPLE * Trong m\u1ecdi m\u1ed1i quan h\u1ec7, ph\u1ea3i bi\u1ebft b\u1ecf qua c\u00e1i t\u00f4i c\u1ee7a m\u00ecnh v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 suy x\u00e9t m\u1ecdi vi\u1ec7c. * M\u1ee9c \u0111\u1ed9 l\u1edbn kh\u00f4n v\u00e0 tr\u01b0\u1edfng th\u00e0nh th\u1ef1c s\u1ef1 trong cu\u1ed9c \u0111\u1eddi c\u1ee7a m\u1ed7i con ng\u01b0\u1eddi t\u00f9y thu\u1ed9c v\u00e0o th\u00e1i \u0111\u1ed9 \u1ee9ng x\u1eed c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi kh\u00e1c: d\u1ecbu d\u00e0ng v\u1edbi ng\u01b0\u1eddi tr\u1ebb, c\u1ea3m th\u00f4ng v\u1edbi ng\u01b0\u1eddi gi\u00e0, chia s\u1ebb v\u1edbi ng\u01b0\u1eddi b\u1ea5t h\u1ea1nh, \u0111\u1ed9ng vi\u00ean ng\u01b0\u1eddi c\u00f3 ch\u00ed h\u01b0\u1edbng, tha th\u1ee9 ng\u01b0\u1eddi m\u1eafc l\u1ed7i l\u1ea7m, bao dung v\u1edbi k\u1ebb y\u1ebfu v\u00e0 khoan h\u00f2a v\u1edbi k\u1ebb m\u1ea1nh. B\u1edfi l\u1ebd, \u0111\u1ebfn m\u1ed9t l\u00fac n\u00e0o \u0111\u00f3 trong cu\u1ed9c \u0111\u1eddi c\u1ee7a m\u1ed7i con ng\u01b0\u1eddi, h\u1ecd c\u0169ng s\u1ebd l\u00e2m v\u00e0o nh\u1eefng c\u1ea3nh ng\u1ed9 t\u01b0\u01a1ng t\u1ef1. - George Washington Carver * Hai ng\u01b0\u1eddi t\u00f9 nh\u00ecn b\u1ea7u tr\u1eddi \u0111\u00eam qua c\u1eeda s\u1ed5. M\u1ed9t ng\u01b0\u1eddi ch\u1ec9 th\u1ea5y song s\u1eaft, c\u00f2n ng\u01b0\u1eddi kia th\u1ea5y nh\u1eefng v\u00ec sao. - Frederick Langbridge NGUY\u00caN T\u1eaeC 17: 228","\u0110I\u1ec0U M\u1eccI NG\u01af\u1edcI MONG MU\u1ed0N B\u1ea1n mu\u1ed1n c\u00f3 m\u1ed9t c\u00e2u th\u1ea7n ch\u00fa c\u00f3 th\u1ec3 ch\u1ea5m d\u1ee9t vi\u1ec7c tranh c\u00e3i, lo\u1ea1i tr\u1eeb \u00e1c c\u1ea3m, t\u1ea1o ra thi\u1ec7n ch\u00ed v\u00e0 l\u00e0m cho ng\u01b0\u1eddi ti\u1ebfp chuy\u1ec7n v\u1edbi b\u1ea1n ph\u1ea3i l\u1eafng nghe ch\u0103m ch\u00fa? Ch\u1eafc ch\u1eafn \u0111\u00f3 l\u00e0 c\u00e2u n\u00f3i: \u201cT\u00f4i ho\u00e0n to\u00e0n hi\u1ec3u \u0111\u01b0\u1ee3c c\u1ea3m gi\u00e1c c\u1ee7a b\u1ea1n. N\u1ebfu \u1edf trong ho\u00e0n c\u1ea3nh \u1ea5y ch\u1eafc ch\u1eafn t\u00f4i c\u0169ng s\u1ebd l\u00e0m nh\u01b0 v\u1eady\u201d. C\u00e2u n\u00f3i n\u00e0y s\u1ebd khi\u1ebfn ng\u01b0\u1eddi th\u00f4 l\u1ed7 nh\u1ea5t c\u0169ng ph\u1ea3i d\u1ecbu gi\u1ecdng. B\u1ea1n s\u1ebd th\u1ea5y r\u1eb1ng 100% \u00fd ngh\u0129a v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e2u th\u1ea7n ch\u00fa \u0111\u00f3 l\u00e0 s\u1ef1 th\u1eadt. Gi\u1ea3 s\u1eed b\u1ea1n th\u1eeba h\u01b0\u1edfng h\u00ecnh d\u00e1ng, t\u00ednh kh\u00ed v\u00e0 \u0111\u1ea7u \u00f3c nh\u01b0 t\u00ean tr\u00f9m t\u1ed9i ph\u1ea1m Al Capone, b\u1ea1n c\u0169ng c\u00f3 m\u00f4i tr\u01b0\u1eddng v\u00e0 kinh nghi\u1ec7m s\u1ed1ng gi\u1ed1ng nh\u01b0 anh ta. L\u00fac \u0111\u00f3, b\u1ea1n s\u1ebd tr\u1edf th\u00e0nh con ng\u01b0\u1eddi h\u1ec7t nh\u01b0 anh ta, c\u0169ng s\u1ebd r\u01a1i v\u00e0o ho\u00e0n c\u1ea3nh 229","HOW TO WIN FRIENDS & INFLUENCE PEOPLE gi\u1ed1ng anh ta. B\u1edfi v\u00ec ch\u00ednh nh\u1eefng s\u1ef1 vi\u1ec7c nh\u01b0 th\u1ebf, v\u00e0 ch\u1ec9 c\u00f3 nh\u1eefng s\u1ef1 vi\u1ec7c nh\u01b0 th\u1ebf, m\u1edbi l\u00e0m cho anh ta tr\u1edf th\u00e0nh m\u1ed9t con ng\u01b0\u1eddi nh\u01b0 th\u1ebf. L\u00fd do duy nh\u1ea5t khi\u1ebfn b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t ng\u01b0\u1eddi kh\u00e1c, \u0111\u00f3 l\u00e0 v\u00ec cha m\u1eb9 b\u1ea1n \u0111\u1ec1u kh\u00f4ng ph\u1ea3i l\u00e0 b\u1ed1 m\u1eb9 h\u1ecd v\u00e0 b\u1ea1n c\u0169ng kh\u00f4ng l\u1edbn l\u00ean trong m\u00f4i tr\u01b0\u1eddng m\u00e0 h\u1ecd \u0111\u01b0\u1ee3c nu\u00f4i d\u01b0\u1ee1ng. N\u1ebfu x\u00e9t theo c\u00e1ch nh\u00ecn nh\u1eadn n\u00e0y th\u00ec nh\u1eefng k\u1ebb c\u00e1u k\u1ec9nh, m\u00f9 qu\u00e1ng, phi l\u00fd nh\u1ea5t c\u0169ng kh\u00f4ng c\u00f3 g\u00ec \u0111\u00e1ng khinh gh\u00e9t. B\u1ea1n n\u00ean th\u01b0\u01a1ng x\u00f3t v\u00e0 th\u00f4ng c\u1ea3m cho nh\u1eefng con ng\u01b0\u1eddi t\u1ed9i nghi\u1ec7p \u0111\u00f3. Ba ph\u1ea7n t\u01b0 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n g\u1eb7p g\u1ee1 trong cu\u1ed9c s\u1ed1ng \u0111\u1ec1u khao kh\u00e1t y\u00eau th\u01b0\u01a1ng v\u00e0 \u0111\u01b0\u1ee3c th\u01b0\u01a1ng y\u00eau. N\u1ebfu b\u1ea1n c\u0169ng mong mu\u1ed1n \u0111\u01b0\u1ee3c th\u01b0\u01a1ng y\u00eau, xin h\u00e3y d\u00e0nh cho m\u1ecdi ng\u01b0\u1eddi t\u00ecnh y\u00eau th\u01b0\u01a1ng c\u1ee7a b\u1ea1n. C\u00f3 l\u1ea7n t\u00f4i ph\u00e1t bi\u1ec3u tr\u00ean \u0111\u00e0i ph\u00e1t thanh v\u1ec1 Louisa May Alcott, t\u00e1c gi\u1ea3 cu\u1ed1n Nh\u1eefng ng\u01b0\u1eddi ph\u1ee5 n\u1eef nh\u1ecf b\u00e9 (Littte Women). D\u0129 nhi\u00ean t\u00f4i bi\u1ebft b\u00e0 \u0111\u00e3 s\u1ed1ng v\u00e0 vi\u1ebft nh\u1eefng t\u00e1c ph\u1ea9m b\u1ea5t t\u1eed c\u1ee7a m\u00ecnh \u1edf Concord thu\u1ed9c bang Massachusetts, nh\u01b0ng \u0111\u00f4i khi th\u1ea7n kh\u1ea9u h\u1ea1i x\u00e1c ph\u00e0m, t\u00f4i l\u1ea1i n\u00f3i m\u00ecnh \u0111\u1ebfn th\u0103m ng\u00f4i nh\u00e0 c\u0169 c\u1ee7a b\u00e0 \u1edf Concord, New Hampshire. Gi\u00e1 t\u00f4i ch\u1ec9 n\u00f3i \u0111\u1ebfn New Hampshire m\u1ed9t l\u1ea7n th\u00f4i th\u00ec ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 \u0111\u00e3 tha th\u1ee9 cho t\u00f4i. Nh\u01b0ng than \u00f4i, t\u00f4i l\u1ea1i n\u00f3i \u0111\u1ebfn hai l\u1ea7n. V\u00e0 th\u1ebf l\u00e0 m\u1ed9t c\u01a1n l\u0169 th\u01b0 t\u1eeb v\u00e0 \u0111i\u1ec7n t\u00edn tr\u00e0n \u0111\u1ebfn, nh\u1eefng th\u00f4ng \u0111i\u1ec7p gay g\u1eaft t\u1ea5n c\u00f4ng t\u00f4i nh\u01b0 m\u1ed9t \u0111\u00e0n ong v\u00f2 v\u1ebd. M\u1ed9t b\u00e0 n\u00e0o \u0111\u00f3 t\u1eebng s\u1ed1ng \u1edf Concord, Massachusetts \u0111\u00e3 tr\u00fat c\u1ea3 c\u01a1n ph\u1eabn u\u1ea5t v\u00e0o b\u1ee9c th\u01b0 g\u1eedi cho t\u00f4i nh\u01b0 th\u1ec3 t\u00f4i \u0111\u00e3 t\u1ed1 c\u00e1o nh\u00e0 v\u0103n Alcott l\u00e0 k\u1ebb \u0103n th\u1ecbt ng\u01b0\u1eddi kh\u00f4ng b\u1eb1ng. \u0110\u1ecdc b\u1ee9c th\u01b0 c\u1ee7a b\u00e0 \u1ea5y, t\u00f4i kh\u00f4ng kh\u1ecfi t\u1ef1 nh\u1ee7: \u201cL\u1ea1y Ch\u00faa, may m\u00e0 m\u00ecnh kh\u00f4ng c\u01b0\u1edbi ph\u1ea3i con ng\u01b0\u1eddi n\u00e0y!\u201d. T\u00f4i r\u1ea5t mu\u1ed1n vi\u1ebft m\u1ed9t l\u00e1 th\u01b0 ph\u00fac \u0111\u00e1p, r\u1eb1ng \u0111\u00e0nh l\u00e0 230","\u0110\u1eaeC NH\u00c2N T\u00c2M t\u00f4i \u0111\u00e3 ph\u1ea1m m\u1ed9t sai l\u1ea7m v\u1ec1 \u0111\u1ecba l\u00fd nh\u01b0ng b\u00e0 \u1ea5y c\u00f2n ph\u1ea1m m\u1ed9t sai l\u1ea7m l\u1edbn h\u01a1n nhi\u1ec1u v\u1ec1 ph\u00e9p l\u1ecbch s\u1ef1 th\u00f4ng th\u01b0\u1eddng v\u00e0 t\u00f4i s\u1ebd b\u1ea3o cho b\u00e0 \u1ea5y bi\u1ebft t\u00f4i th\u1ef1c s\u1ef1 \u0111ang ngh\u0129 g\u00ec v\u1ec1 b\u00e0. Nh\u01b0ng sau khi suy ngh\u0129, t\u00f4i \u0111\u00e3 kh\u00f4ng l\u00e0m th\u1ebf. B\u1edfi v\u00ec t\u00f4i bi\u1ebft m\u1ecdi k\u1ebb ng\u1ed1c n\u00f3ng \u0111\u1ea7u \u0111\u1ec1u c\u00f3 th\u1ec3 l\u00e0m th\u1ebf, m\u00e0 t\u00f4i kh\u00f4ng mu\u1ed1n tr\u1edf th\u00e0nh m\u1ed9t t\u00ean ng\u1ed1c nh\u01b0 v\u1eady. H\u01a1n n\u1eefa, t\u00f4i th\u1ea7m nh\u1ee7: \u201cGi\u1ea3 nh\u01b0 m\u00ecnh l\u00e0 b\u00e0 \u1ea5y, ch\u1eafc h\u1eb3n m\u00ecnh c\u0169ng s\u1ebd ph\u1ea3n \u1ee9ng h\u1ec7t nh\u01b0 th\u1ebf\u201d. Cho n\u00ean, t\u00f4i quy\u1ebft \u0111\u1ecbnh th\u1eed h\u00f3a gi\u1ea3i m\u1ed1i \u00e1c c\u1ea3m n\u00e0y. Sau \u0111\u00f3, khi c\u00f3 d\u1ecbp \u0111\u1ebfn Philadelphia, t\u00f4i \u0111\u00e3 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho b\u00e0 \u1ea5y. C\u00e2u chuy\u1ec7n trao \u0111\u1ed5i di\u1ec5n ra nh\u01b0 sau: T\u00f4i: - Th\u01b0a b\u00e0, b\u00e0 \u0111\u00e3 vi\u1ebft cho t\u00f4i m\u1ed9t b\u1ee9c th\u01b0 c\u00e1ch \u0111\u00e2y v\u00e0i tu\u1ea7n v\u00e0 t\u00f4i mu\u1ed1n c\u1ea3m \u01a1n b\u00e0 v\u1ec1 vi\u1ec7c \u0111\u00f3. B\u00e0 \u1ea5y:(Gi\u1ecdng n\u00f3i r\u00f5 r\u00e0ng l\u00e0 c\u00f3 v\u0103n h\u00f3a v\u00e0 gi\u00e1o d\u1ee5c t\u1ed1t) - Xin l\u1ed7i. Kh\u00f4ng bi\u1ebft t\u00f4i \u0111ang \u0111\u01b0\u1ee3c h\u00e2n h\u1ea1nh n\u00f3i chuy\u1ec7n v\u1edbi ai? T\u00f4i: - T\u00f4i l\u00e0 m\u1ed9t ng\u01b0\u1eddi xa l\u1ea1 \u0111\u1ed1i v\u1edbi b\u00e0. T\u00ean t\u00f4i l\u00e0 Dale Carnegie. B\u00e0 \u0111\u00e3 nghe t\u00f4i n\u00f3i v\u1ec1 Louisa May Alcott tr\u00ean \u0111\u00e0i ph\u00e1t thanh c\u00e1ch \u0111\u00e2y v\u00e0i tu\u1ea7n, v\u00e0 t\u00f4i \u0111\u00e3 ph\u1ea1m m\u1ed9t sai l\u1ea7m kh\u00f4ng th\u1ec3 tha th\u1ee9 khi n\u00f3i r\u1eb1ng Concord thu\u1ed9c New Hampshire. \u0110\u00f3 l\u00e0 m\u1ed9t l\u1ea7m l\u1eabn ngu xu\u1ea9n v\u00e0 t\u00f4i mu\u1ed1n xin l\u1ed7i v\u1ec1 \u0111i\u1ec1u \u0111\u00f3. B\u00e0 th\u1ef1c c\u00f3 l\u00f2ng t\u1ed1t khi \u0111\u00e3 ch\u1ecbu kh\u00f3 vi\u1ebft th\u01b0 cho t\u00f4i. 231","HOW TO WIN FRIENDS & INFLUENCE PEOPLE B\u00e0 \u1ea5y: - \u1ed2! T\u00f4i r\u1ea5t l\u1ea5y l\u00e0m ti\u1ebfc, \u00f4ng Carnegie \u1ea1, t\u00f4i h\u1ed1i h\u1eadn v\u00ec \u0111\u00e3 vi\u1ebft nh\u01b0 th\u1ebf. L\u00fac \u0111\u00f3 t\u00f4i \u0111\u00e3 m\u1ea5t b\u00ecnh t\u0129nh. T\u00f4i xin l\u1ed7i \u00f4ng m\u1edbi ph\u1ea3i. T\u00f4i: - Kh\u00f4ng! Kh\u00f4ng! B\u00e0 kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi ph\u1ea3i xin l\u1ed7i. Ch\u00ednh t\u00f4i m\u1edbi l\u00e0 ng\u01b0\u1eddi c\u00f3 l\u1ed7i. M\u1ecdi \u0111\u1ee9a tr\u1ebb \u0111i h\u1ecdc \u0111\u1ec1u ph\u1ea3i bi\u1ebft r\u00f5 \u0111i\u1ec1u \u0111\u00f3 v\u1eady m\u00e0 t\u00f4i l\u1ea1i sai l\u1ea7m. T\u00f4i \u0111\u00e3 xin l\u1ed7i tr\u00ean \u0111\u00e0i bu\u1ed5i ph\u00e1t thanh Ch\u1ee7 nh\u1eadt sau \u0111\u00f3, nh\u01b0ng t\u00f4i mu\u1ed1n xin l\u1ed7i ri\u00eang v\u1edbi b\u00e0 h\u00f4m nay. B\u00e0 \u1ea5y: - T\u00f4i sinh \u1edf Concord, bang Massachusetts. Gia \u0111\u00ecnh t\u00f4i n\u1ed5i ti\u1ebfng \u1edf Massachusetts \u0111\u00e3 hai th\u1ebf k\u1ef7 nay, t\u00f4i r\u1ea5t t\u1ef1 h\u00e0o v\u1ec1 x\u1ee9 s\u1edf qu\u00ea h\u01b0\u01a1ng c\u1ee7a t\u00f4i. T\u00f4i r\u1ea5t b\u1ef1c b\u1ed9i khi nghe \u00f4ng n\u00f3i r\u1eb1ng nh\u00e0 v\u0103n Alcott \u0111\u00e3 s\u1ed1ng \u1edf Concord, New Hampshire, nh\u01b0ng t\u00f4i th\u1ef1c s\u1ef1 x\u1ea5u h\u1ed5 v\u1ec1 b\u1ee9c th\u01b0 \u1ea5y. T\u00f4i: - Th\u00fa th\u1eadt v\u1edbi b\u00e0, t\u00f4i c\u00f2n kh\u1ed5 t\u00e2m g\u1ea5p m\u01b0\u1eddi l\u1ea7n b\u00e0. Sai l\u1ea7m c\u1ee7a t\u00f4i kh\u00f4ng l\u00e0m t\u1ed5n h\u1ea1i g\u00ec \u0111\u1ebfn Massachusetts nh\u01b0ng l\u1ea1i g\u00e2y t\u1ed5n h\u1ea1i cho t\u00f4i. T\u00f4i th\u1ef1c s\u1ef1 r\u1ea5t c\u1ea3m k\u00edch b\u00e0 b\u1edfi v\u00ec \u00edt ng\u01b0\u1eddi c\u00f3 \u0111\u1ecba v\u1ecb v\u00e0 v\u0103n h\u00f3a nh\u01b0 b\u00e0 l\u1ea1i ch\u1ecbu kh\u00f3 m\u1ea5t th\u1eddi gian vi\u1ebft cho nh\u1eefng ng\u01b0\u1eddi ph\u00e1t bi\u1ec3u tr\u00ean \u0111\u00e0i ph\u00e1t thanh. T\u00f4i th\u1ef1c l\u00f2ng hy v\u1ecdng r\u1eb1ng n\u1ebfu b\u00e0 ph\u00e1t hi\u1ec7n th\u1ea5y sai l\u1ea7m n\u00e0o trong c\u00e1c b\u00e0i n\u00f3i chuy\u1ec7n c\u1ee7a t\u00f4i th\u00ec b\u00e0 s\u1ebd vi\u1ebft th\u00eam cho t\u00f4i nh\u1eefng b\u1ee9c th\u01b0 g\u00f3p \u00fd n\u1eefa. 232","\u0110\u1eaeC NH\u00c2N T\u00c2M B\u00e0 \u1ea5y: - \u00d4ng bi\u1ebft kh\u00f4ng, t\u00f4i r\u1ea5t th\u00edch c\u00e1ch \u00f4ng ch\u1ea5p nh\u1eadn l\u1eddi ph\u00ea ph\u00e1n c\u1ee7a t\u00f4i. \u00d4ng h\u1eb3n ph\u1ea3i l\u00e0 m\u1ed9t con ng\u01b0\u1eddi r\u1ea5t th\u00fa v\u1ecb. T\u00f4i r\u1ea5t mu\u1ed1n \u0111\u01b0\u1ee3c l\u00e0m quen v\u1edbi \u00f4ng. V\u00ec t\u00f4i \u0111\u00e3 xin l\u1ed7i v\u00e0 c\u00f3 thi\u1ec7n c\u1ea3m v\u1edbi quan \u0111i\u1ec3m c\u1ee7a b\u00e0 \u1ea5y n\u00ean b\u00e0 c\u0169ng b\u1eaft \u0111\u1ea7u xin l\u1ed7i v\u00e0 c\u00f3 thi\u1ec7n c\u1ea3m v\u1edbi quan \u0111i\u1ec3m c\u1ee7a t\u00f4i. T\u00f4i h\u00e0i l\u00f2ng v\u00ec \u0111\u00e3 l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c th\u00e1i \u0111\u1ed9 c\u1ee7a m\u00ecnh v\u00e0 c\u0169ng h\u00e0i l\u00f2ng v\u00ec \u0111\u00e3 l\u1ea5y l\u1ecbch s\u1ef1 \u0111\u00e1p l\u1ea1i m\u1ed9t vi\u1ec7c b\u1ea5t l\u1ecbch s\u1ef1. Vi\u1ec7c khi\u1ebfn b\u00e0 \u1ea5y qu\u00fd m\u1ebfn t\u00f4i th\u00fa v\u1ecb h\u01a1n nhi\u1ec1u so v\u1edbi vi\u1ec7c b\u1ea3o b\u00e0 ch\u1ebft \u0111i cho r\u1ea3nh n\u1ee3! Trong quy\u1ec3n s\u00e1ch \u0110\u1ea1o \u0111\u1ee9c trong ph\u1ee5c v\u1ee5 (Ethics in Service), T\u1ed5ng th\u1ed1ng Taft(22) \u0111\u00e3 \u0111\u01b0a ra m\u1ed9t minh h\u1ecda kh\u00e1 l\u00fd th\u00fa v\u1ec1 c\u00e1ch \u00f4ng v\u00f4 hi\u1ec7u h\u00f3a l\u00f2ng c\u0103m gi\u1eadn c\u1ee7a m\u1ed9t b\u00e0 m\u1eb9 \u0111\u1ea7y tham v\u1ecdng. \u00d4ng vi\u1ebft: \u201cM\u1ed9t b\u00e0 \u1edf Washington, m\u00e0 ch\u1ed3ng b\u00e0 c\u0169ng c\u00f3 m\u1ed9t \u00edt \u1ea3nh h\u01b0\u1edfng ch\u00ednh tr\u1ecb, \u0111\u00e3 tranh th\u1ee7 t\u00f4i su\u1ed1t s\u00e1u tu\u1ea7n \u0111\u1ec3 xin cho c\u1eadu con trai \u0111\u01b0\u1ee3c b\u1ed5 nhi\u1ec7m v\u00e0o m\u1ed9t v\u1ecb tr\u00ed trong Ch\u00ednh ph\u1ee7. Ch\u1ee9c v\u1ee5 n\u00e0y \u0111\u00f2i h\u1ecfi chuy\u00ean m\u00f4n r\u1ea5t cao, v\u00e0 theo \u0111\u1ec1 ngh\u1ecb c\u1ee7a Ch\u00e1nh V\u0103n ph\u00f2ng Nh\u00e0 Tr\u1eafng, t\u00f4i \u0111\u00e3 b\u1ed5 nhi\u1ec7m m\u1ed9t ng\u01b0\u1eddi kh\u00e1c. Sau \u0111\u00f3, b\u00e0 vi\u1ebft th\u01b0 ch\u1ec9 tr\u00edch t\u00f4i l\u00e0 ng\u01b0\u1eddi t\u1ec7 b\u1ea1c, b\u1edfi v\u00ec t\u00f4i \u0111\u00e3 g\u1ea1t b\u1ecf ni\u1ec1m h\u1ea1nh ph\u00fac c\u1ee7a b\u00e0, \u0111i\u1ec1u m\u00e0 b\u00e0 cho r\u1eb1ng t\u00f4i ch\u1ec9 c\u1ea7n v\u1ea9y tay m\u1ed9t c\u00e1i l\u00e0 xong ngay. B\u00e0 k\u1ec3 l\u1ec3 r\u1eb1ng b\u00e0 \u0111\u00e3 v\u1ea5t v\u1ea3 v\u1edbi \u0111o\u00e0n \u0111\u1ea1i bi\u1ec3u bang c\u1ee7a b\u00e0 nh\u01b0 th\u1ebf n\u00e0o m\u1edbi tranh th\u1ee7 \u0111\u01b0\u1ee3c m\u1ecdi l\u00e1 phi\u1ebfu cho cu\u1ed9c v\u1eadn \u0111\u1ed9ng tranh c\u1eed v\u1eeba qua c\u1ee7a t\u00f4i, \u0111\u1ec3 r\u1ed3i gi\u1edd \u0111\u00e2y t\u00f4i l\u1ea1i \u0111\u1ec1n \u01a1n b\u00e0 nh\u01b0 th\u1ebf. (22) William Howard Taft (1857 \u20131930): T\u1ed5ng th\u1ed1ng th\u1ee9 27 c\u1ee7a M\u1ef9. 233","HOW TO WIN FRIENDS & INFLUENCE PEOPLE Khi nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t b\u1ee9c th\u01b0 nh\u01b0 v\u1eady, \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean ng\u01b0\u1eddi ta th\u01b0\u1eddng l\u00e0m l\u00e0 suy ngh\u0129 xem n\u00ean x\u1eed s\u1ef1 nghi\u00eam kh\u1eafc th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi con ng\u01b0\u1eddi \u0111\u00e3 t\u1ecf ra x\u1ea5c x\u01b0\u1ee3c, d\u00e1m x\u00fac ph\u1ea1m m\u00ecnh nh\u01b0 th\u1ebf. Sau \u0111\u00f3 s\u1ebd vi\u1ebft th\u01b0 tr\u1ea3 l\u1eddi. N\u1ebfu l\u00e0 ng\u01b0\u1eddi \u0111i\u1ec1m t\u0129nh, c\u00f3 l\u1ebd b\u1ea1n s\u1ebd b\u1ecf b\u1ee9c th\u01b0 v\u00e0o ng\u0103n k\u00e9o r\u1ed3i kh\u00f3a n\u00f3 l\u1ea1i. Kho\u1ea3ng hai ng\u00e0y sau, khi \u0111\u00e3 \u0111\u1ee7 b\u00ecnh t\u0129nh, b\u1ea1n l\u1ea5y n\u00f3 ra xem v\u00e0 th\u1ea5y r\u1eb1ng th\u1eadt may l\u00e0 m\u00ecnh \u0111\u00e3 kh\u00f4ng g\u1eedi n\u00f3 \u0111i. T\u00f4i \u0111\u00e3 ngh\u0129 v\u1eady v\u00e0 ng\u1ed3i xu\u1ed1ng vi\u1ebft cho b\u00e0 m\u1ed9t b\u1ee9c th\u01b0 v\u1edbi l\u1eddi l\u1ebd h\u1ebft s\u1ee9c nh\u1eb9 nh\u00e0ng, r\u1eb1ng t\u00f4i r\u1ea5t hi\u1ec3u s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a m\u1ed9t ng\u01b0\u1eddi m\u1eb9 trong ho\u00e0n c\u1ea3nh nh\u01b0 th\u1ebf, nh\u01b0ng vi\u1ec7c b\u1ed5 nhi\u1ec7m n\u00e0y kh\u00f4ng t\u00f9y v\u00e0o \u00fd ri\u00eang c\u1ee7a t\u00f4i m\u00e0 t\u00f9y v\u00e0o c\u00f4ng vi\u1ec7c\u2026 T\u00f4i hy v\u1ecdng r\u1eb1ng c\u1eadu con c\u1ee7a b\u00e0 ch\u1eb3ng bao l\u00e2u n\u1eefa s\u1ebd ho\u00e0n th\u00e0nh \u0111\u01b0\u1ee3c t\u00e2m nguy\u1ec7n c\u1ee7a b\u00e0 b\u1eb1ng c\u00e1ch \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t v\u1ecb tr\u00ed tri\u1ec3n v\u1ecdng h\u01a1n h\u1eb3n. L\u00e1 th\u01b0 n\u00e0y \u0111\u00e3 xoa d\u1ecbu \u0111\u01b0\u1ee3c b\u00e0 v\u00e0 b\u00e0 \u0111\u00e3 vi\u1ebft cho t\u00f4i m\u1ed9t b\u1ee9c th\u01b0 b\u00e0y t\u1ecf s\u1ef1 h\u1ed1i ti\u1ebfc v\u00ec l\u00e1 th\u01b0 tr\u01b0\u1edbc. Th\u1ebf nh\u01b0ng, vi\u1ec7c b\u1ed5 nhi\u1ec7m n\u00e0y ch\u01b0a \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn ngay n\u00ean sau m\u1ed9t th\u1eddi gian ng\u1eafn, t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t b\u1ee9c th\u01b0 \u0111\u1ee9ng t\u00ean c\u1ee7a ch\u1ed3ng b\u00e0, m\u1eb7c d\u1ea7u n\u00e9t ch\u1eef v\u1eabn h\u1ec7t nh\u01b0 c\u00e1c b\u1ee9c th\u01b0 tr\u01b0\u1edbc, b\u00e1o tin r\u1eb1ng do th\u1ea7n kinh suy ki\u1ec7t v\u00ec th\u1ea5t v\u1ecdng, b\u00e0 \u0111\u00e3 ng\u00e3 b\u1ec7nh v\u00e0 ch\u1ee9ng \u0111au d\u1ea1 d\u00e0y \u0111\u00e3 tr\u1edf n\u00ean nghi\u00eam tr\u1ecdng. Ph\u1ea3i ch\u0103ng t\u00f4i c\u00f3 tr\u00e1ch nhi\u1ec7m l\u00e0m cho b\u00e0 kh\u1ecfe m\u1ea1nh l\u1ea1i b\u1eb1ng c\u00e1ch r\u00fat t\u00ean c\u1ee7a ng\u01b0\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c b\u1ed5 nhi\u1ec7m \u0111\u1ec3 thay v\u00e0o b\u1eb1ng t\u00ean c\u1ee7a con b\u00e0? Th\u1ebf l\u00e0 t\u00f4i l\u1ea1i vi\u1ebft m\u1ed9t b\u1ee9c th\u01b0 kh\u00e1c, g\u1eedi cho ng\u01b0\u1eddi ch\u1ed3ng n\u00f3i r\u1eb1ng t\u00f4i hy v\u1ecdng vi\u1ec7c ch\u1ea9n \u0111o\u00e1n \u1ea5y kh\u00f4ng ch\u00ednh x\u00e1c, t\u00f4i th\u00f4ng c\u1ea3m v\u1edbi n\u1ed7i bu\u1ed3n c\u1ee7a \u00f4ng v\u1ec1 b\u1ec7nh t\u1eadt nghi\u00eam tr\u1ecdng c\u1ee7a v\u1ee3 \u00f4ng nh\u01b0ng t\u00f4i kh\u00f4ng th\u1ec3 n\u00e0o r\u00fat l\u1ea1i t\u00ean ng\u01b0\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c b\u1ed5 nhi\u1ec7m. R\u1ed3i vi\u1ec7c b\u1ed5 nhi\u1ec7m \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn hai ng\u00e0y sau \u0111\u00f3, ch\u00fang t\u00f4i t\u1ed5 ch\u1ee9c m\u1ed9t bu\u1ed5i nh\u1ea1c k\u1ecbch t\u1ea1i Nh\u00e0 Tr\u1eafng. V\u00e0, \u0111\u1ebfn ch\u00e0o t\u00f4i c\u00f3 hai v\u1ee3 ch\u1ed3ng b\u00e0 \u1ea5y, m\u1eb7c d\u1ea7u g\u1ea7n \u0111\u00e2y b\u00e0 \u0111ang \u201ctrong t\u00ecnh tr\u1ea1ng nguy k\u1ecbch\u201d. 234","\u0110\u1eaeC NH\u00c2N T\u00c2M Jay Mangum l\u00e0 \u0111\u1ea1i di\u1ec7n m\u1ed9t c\u00f4ng ty l\u1eafp \u0111\u1eb7t thang m\u00e1y \u1edf Tulsa, Oklahoma. C\u00f4ng ty n\u00e0y c\u00f3 h\u1ee3p \u0111\u1ed3ng b\u1ea3o tr\u00ec thang m\u00e1y t\u1ea1i m\u1ed9t trong nh\u1eefng kh\u00e1ch s\u1ea1n h\u00e0ng \u0111\u1ea7u \u1edf Tulsa. Vi\u1ec7c b\u1ea3o tr\u00ec ph\u1ea3i m\u1ea5t \u00edt nh\u1ea5t t\u00e1m gi\u1edd v\u00e0 c\u1ea7n c\u00f3 th\u1ee3 m\u00e1y \u0111\u1eb7c bi\u1ec7t gi\u1ecfi m\u1edbi c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n. Nh\u01b0ng ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n kh\u00f4ng mu\u1ed1n kh\u00f3a thang m\u00e1y qu\u00e1 hai gi\u1edd v\u00ec e r\u1eb1ng s\u1ebd g\u00e2y kh\u00f3 kh\u0103n cho kh\u00e1ch. Thay v\u00ec c\u00e3i l\u00fd, Mangum \u0111i t\u00ecm ng\u01b0\u1eddi th\u1ee3 m\u00e1y gi\u1ecfi nh\u1ea5t r\u1ed3i n\u00f3i v\u1edbi v\u1ecb qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n nh\u01b0 sau: \u201c\u00d4ng Rick k\u00ednh m\u1ebfn! T\u00f4i bi\u1ebft r\u1eb1ng kh\u00e1ch s\u1ea1n c\u1ee7a \u00f4ng c\u1ef1c k\u1ef3 \u0111\u1eaft kh\u00e1ch, \u00f4ng r\u1ea5t mu\u1ed1n gi\u1ea3m th\u1eddi gian kh\u00f3a thang m\u00e1y t\u1ed1i thi\u1ec3u nh\u1eb1m t\u1ea1o thu\u1eadn l\u1ee3i t\u1ed1i \u0111a cho kh\u00e1ch h\u00e0ng. T\u00f4i ho\u00e0n to\u00e0n hi\u1ec3u s\u1ef1 lo ng\u1ea1i c\u1ee7a \u00f4ng. T\u1ea5t nhi\u00ean l\u00e0 ch\u00fang t\u00f4i c\u0169ng mu\u1ed1n ph\u1ee5c v\u1ee5 kh\u00e1ch s\u1ea1n b\u1eb1ng t\u1ea5t c\u1ea3 kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh. Tuy nhi\u00ean, vi\u1ec7c kh\u1ea3o s\u00e1t t\u00ecnh h\u00ecnh cho th\u1ea5y r\u1eb1ng n\u1ebfu b\u00e2y gi\u1edd ch\u00fang ta kh\u00f4ng ho\u00e0n t\u1ea5t c\u00f4ng vi\u1ec7c, thang m\u00e1y c\u1ee7a \u00f4ng s\u1ebd b\u1ecb h\u01b0 h\u1ea1i nghi\u00eam tr\u1ecdng h\u01a1n. \u0110i\u1ec1u \u0111\u00f3 s\u1ebd d\u1eabn t\u1edbi m\u1ed9t h\u1ec7 qu\u1ea3 l\u00e0 thang m\u00e1y ph\u1ea3i ng\u01b0ng ho\u1ea1t \u0111\u1ed9ng l\u00e2u h\u01a1n n\u1eefa \u0111\u1ec3 ti\u1ebfn h\u00e0nh s\u1eeda ch\u1eefa. T\u00f4i bi\u1ebft \u00f4ng kh\u00f4ng mu\u1ed1n g\u00e2y phi\u1ec1n h\u00e0 cho kh\u00e1ch c\u1ee7a \u00f4ng trong m\u1ed9t th\u1eddi gian d\u00e0i nh\u01b0 v\u1eady. \u0110\u00e2y c\u0169ng l\u00e0 \u0111i\u1ec1u ch\u00fang t\u00f4i ho\u00e0n to\u00e0n kh\u00f4ng mong mu\u1ed1n\u201d. \u00d4ng qu\u1ea3n l\u00fd b\u1eaft bu\u1ed9c ph\u1ea3i \u0111\u1ed3ng \u00fd v\u1edbi vi\u1ec7c kh\u00f3a thang m\u00e1y trong t\u00e1m gi\u1edd c\u00f2n h\u01a1n ph\u1ea3i kh\u00f3a trong nhi\u1ec1u ng\u00e0y. B\u00e0 Joyce Norris, gi\u00e1o vi\u00ean d\u1ea1y d\u01b0\u01a1ng c\u1ea7m \u1edf St. Louis, Missouri, k\u1ec3 l\u1ea1i c\u00e1ch b\u00e0 x\u1eed l\u00fd m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00e1c th\u1ea7y d\u1ea1y d\u01b0\u01a1ng c\u1ea7m th\u01b0\u1eddng g\u1eb7p v\u1edbi c\u00e1c c\u00f4 g\u00e1i d\u01b0\u1edbi tu\u1ed5i hai m\u01b0\u01a1i. Chuy\u1ec7n l\u00e0 b\u00e0 c\u00f3 c\u00f4 h\u1ecdc tr\u00f2 t\u00ean Babette \u0111\u1ec3 m\u00f3ng tay r\u1ea5t d\u00e0i. \u0110\u00f3 l\u00e0 m\u1ed9t c\u1ea3n tr\u1edf l\u1edbn \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 ai mu\u1ed1n ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng luy\u1ec7n ng\u00f3n \u0111\u00e0n d\u01b0\u01a1ng c\u1ea7m. B\u00e0 Norris k\u1ec3: 235","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u201cL\u00fac c\u00f4 b\u00e9 b\u1eaft \u0111\u1ea7u h\u1ecdc ch\u01a1i \u0111\u00e0n, t\u00f4i kh\u00f4ng h\u1ec1 nh\u1eafc g\u00ec \u0111\u1ebfn nh\u1eefng m\u00f3ng tay c\u1ee7a c\u00f4. T\u00f4i kh\u00f4ng mu\u1ed1n c\u00f4 th\u1ea5t v\u1ecdng trong vi\u1ec7c h\u1ecdc v\u00e0 t\u00f4i c\u0169ng bi\u1ebft c\u00f4 kh\u00f4ng mu\u1ed1n c\u1eaft b\u1ecf \u201cni\u1ec1m t\u1ef1 h\u00e0o c\u1ee7a m\u00ecnh\u201d. Sau b\u00e0i h\u1ecdc \u0111\u1ea7u ti\u00ean, c\u1ea3m th\u1ea5y \u0111\u00e3 \u0111\u1ebfn l\u00fac, t\u00f4i b\u1ea3o: \u201cBabette n\u00e0y, b\u00e0n tay em r\u1ea5t \u0111\u1eb9p, em l\u1ea1i r\u1ea5t th\u00f4ng minh v\u00e0 nhanh nh\u1ea1y. N\u1ebfu em mu\u1ed1n ch\u01a1i d\u01b0\u01a1ng c\u1ea7m th\u1eadt t\u1ed1t th\u00ec ch\u1eafc ch\u1eafn em s\u1ebd th\u1ef1c hi\u1ec7n d\u1ec5 d\u00e0ng v\u00e0 nhanh ch\u00f3ng \u0111\u1ebfn n\u1ed7i ch\u00ednh em c\u0169ng ph\u1ea3i ng\u1ea1c nhi\u00ean. Qu\u00e1 tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 c\u00f2n nhanh h\u01a1n r\u1ea5t nhi\u1ec1u n\u1ebfu em ch\u1ecbu kh\u00f3 hy sinh m\u1ed9t ch\u00fat n\u00e9t xinh x\u1eafn c\u1ee7a nh\u1eefng m\u00f3ng tay b\u1eb1ng c\u00e1ch t\u1ec9a ch\u00fang ng\u1eafn b\u1edbt m\u1ed9t ch\u00fat. B\u1edfi v\u00ec m\u1ed9t \u0111i\u1ec1u \u0111\u01a1n gi\u1ea3n l\u00e0 m\u00f3ng tay d\u00e0i s\u1ebd r\u1ea5t kh\u00f3 ch\u01a1i \u0111\u00e0n hay, em \u1ea1!\u201d. C\u00f4 g\u00e1i bi\u1ec3u l\u1ed9 v\u1ebb kh\u00f3 ch\u1ecbu. T\u00f4i c\u0169ng n\u00f3i v\u1edbi m\u1eb9 c\u00f4 v\u1ec1 vi\u1ec7c n\u00e0y v\u00e0 nh\u1eafc r\u1eb1ng m\u00f3ng tay c\u1ee7a c\u00f4 \u0111\u00e1ng y\u00eau ra sao. L\u1ea1i m\u1ed9t ph\u1ea3n \u1ee9ng b\u1ea5t m\u00e3n. R\u00f5 r\u00e0ng l\u00e0 nh\u1eefng m\u00f3ng tay xinh \u0111\u1eb9p \u0111\u01b0\u1ee3c g\u00ecn gi\u1eef c\u1ea9n th\u1eadn c\u1ee7a con g\u00e1i c\u0169ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u00e0 m\u1eb9. Tu\u1ea7n sau, Babette quay l\u1ea1i d\u1ef1 b\u00e0i h\u1ecdc th\u1ee9 hai. T\u00f4i v\u00f4 c\u00f9ng ng\u1ea1c nhi\u00ean khi th\u1ea5y m\u00f3ng tay c\u00f4 \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1eaft t\u1ec9a g\u1ecdn g\u00e0ng. T\u00f4i khen ng\u1ee3i c\u00f4 \u0111\u00e3 ch\u1ea5p nh\u1eadn m\u1ed9t hy sinh to l\u1edbn nh\u01b0 v\u1eady. T\u00f4i c\u0169ng c\u1ea3m \u01a1n b\u00e0 m\u1eb9 \u0111\u00e3 gi\u00fap \u0111\u1ed9ng vi\u00ean Babette c\u1eaft m\u00f3ng tay. B\u00e0 tr\u1ea3 l\u1eddi r\u1eb1ng: \u201cT\u00f4i ch\u1eb3ng l\u00e0m g\u00ec trong chuy\u1ec7n \u0111\u00f3. Babette t\u1ef1 \u00fd quy\u1ebft \u0111\u1ecbnh. \u0110\u00e2y l\u00e0 l\u1ea7n \u0111\u1ea7u ti\u00ean ch\u00e1u n\u00f3 c\u1eaft m\u00f3ng tay v\u00ec m\u1ed9t ng\u01b0\u1eddi l\u1ea1\u201d. B\u00e0 Norris sau c\u00f9ng \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn c\u1ee7a c\u00f4 h\u1ecdc tr\u00f2 m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111e d\u1ecda, ch\u00ea tr\u00e1ch hay d\u00e0i d\u00f2ng gi\u1ea3ng gi\u1ea3i \u0111\u1ea1o l\u00fd. B\u00e0 ch\u1ec9 kh\u1eb3ng \u0111\u1ecbnh s\u1ef1 hy sinh to l\u1edbn c\u1ee7a c\u00f4 v\u00ec m\u1ee5c \u0111\u00edch l\u00e2u d\u00e0i t\u1ed1t \u0111\u1eb9p. S\u1ef1 th\u00f4ng c\u1ea3m, \u0111\u1ed3ng t\u00ecnh c\u1ee7a ng\u01b0\u1eddi kh\u00e1c v\u1edbi \u01b0\u1edbc mu\u1ed1n c\u1ee7a 236","\u0110\u1eaeC NH\u00c2N T\u00c2M m\u00ecnh l\u00e0 \u0111i\u1ec1u con ng\u01b0\u1eddi khao kh\u00e1t nh\u1ea5t. Nhi\u1ec1u \u0111\u1ee9a b\u00e9 th\u00edch khoe v\u1ebft th\u01b0\u01a1ng hay th\u1eadm ch\u00ed c\u00f2n t\u1ef1 g\u00e2y th\u01b0\u01a1ng t\u00edch \u0111\u1ec3 \u0111\u01b0\u1ee3c ng\u01b0\u1eddi l\u1edbn ch\u00fa \u00fd v\u00e0 b\u00e0y t\u1ecf t\u00ecnh th\u01b0\u01a1ng. Ng\u01b0\u1eddi l\u1edbn th\u00ec th\u01b0\u1eddng k\u1ec3 l\u1ec3 v\u1ec1 nh\u1eefng tai n\u1ea1n, b\u1ec7nh t\u1eadt c\u1ee7a m\u00ecnh, nh\u1ea5t l\u00e0 nh\u1eefng chi ti\u1ebft v\u1ec1 c\u00e1c v\u1ee5 m\u1ed5 x\u1ebb, \u0111\u00f4i l\u00fac c\u00f2n th\u00eam th\u1eaft, c\u1ed1t l\u00e0 \u0111\u1ec3 \u0111\u01b0\u1ee3c ng\u01b0\u1eddi kh\u00e1c quan t\u00e2m ch\u00fa \u00fd, th\u01b0\u01a1ng c\u1ea3m, hay th\u1eadm ch\u00ed ch\u1ec9 l\u00e0 th\u01b0\u01a1ng h\u1ea1i. 237","HOW TO WIN FRIENDS & INFLUENCE PEOPLE * \u0110\u1eebng \u0111\u1ec3 m\u1ed9t ai ch\u1eb3ng nh\u1eadn \u0111\u01b0\u1ee3c g\u00ec sau khi r\u1eddi b\u1ea1n m\u1eb7c d\u00f9 b\u1ea1n bi\u1ebft r\u1eb1ng c\u00f3 th\u1ec3 b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd g\u1eb7p l\u1ea1i h\u1ecd. \u0110\u00f4i khi ch\u1ec9 m\u1ed9t \u00e1nh m\u1eaft thi\u1ec7n c\u1ea3m d\u00e0nh cho ng\u01b0\u1eddi kh\u00e1c c\u0169ng l\u00e0 m\u1ed9t m\u00f3n qu\u00e0 l\u1edbn lao trong \u0111\u1eddi. - Ng\u1ea1n ng\u1eef Ph\u00e1p * Ch\u1ec9 c\u1ea7n m\u1ed9t c\u00e1i \u00f4m th\u1eadt ch\u1eb7t, m\u1ed9t s\u1ef1 im l\u1eb7ng c\u1ea3m th\u00f4ng, m\u1ed9t c\u00e1i ch\u1ea1m tay th\u00e2n thi\u1ec7n, m\u1ed9t \u0111\u00f4i tai bi\u1ebft l\u1eafng nghe l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi. * \u0110i\u1ec1u \u0111\u00e1ng qu\u00fd nh\u1ea5t trong cu\u1ed9c \u0111\u1eddi c\u1ee7a m\u1ed7i ng\u01b0\u1eddi ch\u00ednh l\u00e0 nh\u1eefng ngh\u0129a c\u1eed t\u1ed1t \u0111\u1eb9p \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi kh\u00e1c - nh\u1eefng ngh\u0129a c\u1eed nh\u1ecf b\u00e9, kh\u00f4ng t\u00ean m\u00e0 ch\u00ednh ng\u01b0\u1eddi \u0111\u00f3 \u0111\u00e3 qu\u00ean \u0111i. * L\u00f2ng t\u1ed1t, s\u1ef1 quan t\u00e2m chia s\u1ebb, \u0111\u1ed3ng c\u1ea3m l\u00e0 ng\u00f4n ng\u1eef \u0111\u1eb7c bi\u1ec7t m\u00e0 b\u1ea5t c\u1ee9 ai c\u0169ng c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c. * Ba ph\u1ea7n t\u01b0 nh\u1eefng ng\u01b0\u1eddi ch\u00fang ta g\u1eb7p ng\u00e0y mai lu\u00f4n \u201c\u0111\u00f3i kh\u00e1t\u201d s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 chia s\u1ebb. H\u00e3y cho h\u1ecd \u0111i\u1ec1u \u0111\u00f3 v\u00e0 h\u1ecd s\u1ebd y\u00eau m\u1ebfn b\u1ea1n. - Dale Carnegie NGUY\u00caN T\u1eaeC 18: 238","KH\u01a0I G\u1ee2I S\u1ef0 CAO TH\u01af\u1ee2NG J. Pierpont Morgan nh\u1eadn x\u00e9t r\u1eb1ng con ng\u01b0\u1eddi th\u01b0\u1eddng c\u00f3 hai l\u00fd do \u0111\u1ec3 h\u00e0nh \u0111\u1ed9ng: m\u1ed9t l\u00fd do th\u1eadt m\u00e0 ng\u01b0\u1eddi ta kh\u00f4ng nh\u1eadn ra ho\u1eb7c c\u1ed1 t\u00ecnh che gi\u1ea5u, v\u00e0 m\u1ed9t l\u00fd do t\u1ed1t \u0111\u1eb9p \u0111\u01b0\u1ee3c tuy\u00ean b\u1ed1 tr\u01b0\u1edbc m\u1ecdi ng\u01b0\u1eddi. D\u00f9 b\u1ea1n c\u00f3 ch\u1ec9 tr\u00edch th\u1ebf n\u00e0o th\u00ec ng\u01b0\u1eddi ta v\u1eabn ch\u1ec9 h\u00e0nh \u0111\u1ed9ng theo \u201cl\u00fd do th\u1eadt\u201d, trong khi lu\u00f4n mu\u1ed1n b\u1ea1n tin v\u00e0o \u201cl\u00fd do t\u1ed1t \u0111\u1eb9p\u201d. V\u1eady sao b\u1ea1n kh\u00f4ng t\u00e1n th\u00e0nh t\u00e2m l\u00fd \u0111\u00f3? H\u00e3y khen ng\u1ee3i l\u00fd do t\u1ed1t \u0111\u1eb9p c\u1ee7a h\u1ecd d\u00f9 b\u1ea1n bi\u1ebft l\u00fd do th\u1eadt \u0111\u1eb1ng sau \u0111\u00f3 l\u00e0 g\u00ec \u0111i n\u1eefa. 239","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u00d4ng Hamilton J. Farrell \u1edf Glenolden, bang Pennsylvania, l\u00e0 ch\u1ee7 m\u1ed9t khu nh\u00e0 tr\u1ecd. M\u1ed9t kh\u00e1ch tr\u1ecd \u0111\u00f2i ra \u0111i b\u1ea5t ch\u1ea5p h\u1ee3p \u0111\u1ed3ng c\u00f2n nh\u1eefng b\u1ed1n th\u00e1ng n\u1eefa. \u201cNh\u1eefng ng\u01b0\u1eddi n\u00e0y \u0111\u00e3 s\u1ed1ng trong ng\u00f4i nh\u00e0 c\u1ee7a t\u00f4i su\u1ed1t c\u1ea3 m\u00f9a \u0111\u00f4ng, th\u1eddi k\u1ef3 \u0111\u1eaft kh\u00e1ch nh\u1ea5t trong n\u0103m\u201d, \u00f4ng Farrell k\u1ec3 tr\u01b0\u1edbc l\u1edbp h\u1ecdc, \u201cv\u00e0 t\u00f4i bi\u1ebft s\u1ebd kh\u00f3 t\u00ecm \u0111\u01b0\u1ee3c ng\u01b0\u1eddi thu\u00ea c\u0103n ph\u00f2ng n\u00e0y tr\u01b0\u1edbc m\u00f9a thu. C\u00f3 th\u1ec3 th\u1ea5y kho\u1ea3n thu nh\u1eadp b\u1ecb m\u1ea5t \u0111i n\u00e0y l\u00e0 r\u1ea5t l\u1edbn, qu\u1ea3 l\u00e0 t\u1ee9c \u0111i\u00ean l\u00ean \u0111\u01b0\u1ee3c. Theo l\u1ebd th\u01b0\u1eddng, \u0111\u00e1ng l\u00fd t\u00f4i ph\u1ea3i x\u00f4ng v\u00e0o v\u00e0 b\u1ea3o anh ta \u0111\u1ecdc k\u1ef9 h\u1ee3p \u0111\u1ed3ng m\u1ed9t l\u1ea7n n\u1eefa \u0111\u1ec3 th\u1ea5y r\u1eb1ng, d\u00f9 ra \u0111i ngay b\u00e2y gi\u1edd th\u00ec anh ta c\u0169ng ph\u1ea3i tr\u1ea3 to\u00e0n b\u1ed9 ti\u1ec1n thu\u00ea nh\u00e0 c\u1ee7a b\u1ed1n th\u00e1ng c\u00f2n l\u1ea1i nh\u01b0 \u0111\u00e3 \u0111\u01b0\u1ee3c k\u00fd k\u1ebft. Tuy nhi\u00ean, cu\u1ed1i c\u00f9ng t\u00f4i \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh d\u00f9ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c kh\u00e1c. T\u00f4i n\u00f3i: \u201c\u00d4ng Doe, t\u00f4i nghe n\u00f3i \u00f4ng \u0111\u1ecbnh ra \u0111i, nh\u01b0ng t\u00f4i kh\u00f4ng tin. T\u00f4i c\u0169ng hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u00f4i ch\u00fat v\u1ec1 b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi, v\u00e0 ngay t\u1eeb l\u00fac m\u1edbi g\u1eb7p t\u00f4i \u0111\u00e3 tin ch\u1eafc \u00f4ng l\u00e0 ng\u01b0\u1eddi r\u1ea5t tr\u1ecdng ch\u1eef t\u00edn. T\u00f4i d\u00e1m \u0111\u00e1nh cu\u1ed9c nh\u01b0 th\u1ebf \u0111\u1ea5y. V\u1eady t\u00f4i xin \u0111\u1ec1 ngh\u1ecb th\u1ebf n\u00e0y. \u00d4ng h\u00e3y suy ngh\u0129 l\u1ea1i trong v\u00e0i ng\u00e0y nh\u00e9. T\u1edbi \u0111\u1ea7u th\u00e1ng, l\u00fac \u0111\u1ebfn tr\u1ea3 ti\u1ec1n thu\u00ea nh\u00e0, n\u1ebfu \u00f4ng v\u1eabn b\u1ea3o r\u1eb1ng \u00f4ng mu\u1ed1n ra \u0111i th\u00ec t\u00f4i s\u1ebd \u0111\u1ed3ng \u00fd v\u1edbi quy\u1ebft \u0111\u1ecbnh c\u1ee7a \u00f4ng. T\u00f4i s\u1ebd vui v\u1ebb \u0111\u1ec3 \u00f4ng ra \u0111i v\u00e0 th\u1eeba nh\u1eadn r\u1eb1ng suy ngh\u0129 c\u1ee7a t\u00f4i v\u1ec1 \u00f4ng l\u00e0 sai l\u1ea7m. Nh\u01b0ng d\u00f9 sao, t\u00f4i v\u1eabn tin \u00f4ng l\u00e0 ng\u01b0\u1eddi tr\u1ecdng ch\u1eef t\u00edn, \u00f4ng s\u1ebd gi\u1eef l\u1eddi cam k\u1ebft\u201d. Th\u1ebf r\u1ed3i, \u0111\u1ebfn \u0111\u1ea7u th\u00e1ng, ng\u01b0\u1eddi n\u00e0y t\u1edbi tr\u1ea3 ti\u1ec1n thu\u00ea nh\u00e0 v\u00e0 b\u00e1o r\u1eb1ng v\u1ee3 ch\u1ed3ng anh \u0111\u00e3 b\u00e0n k\u1ef9 \u0111i\u1ec1u n\u00e0y v\u00e0 quy\u1ebft \u0111\u1ecbnh \u1edf l\u1ea1i. H\u1ecd bi\u1ebft kh\u00f4ng c\u00f3 c\u00e1ch n\u00e0o b\u1ea3o to\u00e0n danh d\u1ef1 kh\u00e1c h\u01a1n l\u00e0 \u1edf l\u1ea1i cho \u0111\u1ebfn h\u1ebft h\u1ee3p \u0111\u1ed3ng\u201d. C\u00f3 l\u1ea7n, H\u1ea7u t\u01b0\u1edbc Northcliffe kh\u00f4ng h\u00e0i l\u00f2ng khi th\u1ea5y m\u1ed9t t\u1edd b\u00e1o \u0111\u0103ng b\u1ee9c \u1ea3nh c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng b\u00e1o tr\u01b0\u1edbc, \u00f4ng \u0111\u00e3 vi\u1ebft cho t\u00f2a so\u1ea1n n\u00e0y m\u1ed9t b\u1ee9c th\u01b0. Nh\u01b0ng thay v\u00ec vi\u1ebft: \u201cXin vui l\u00f2ng kh\u00f4ng \u0111\u0103ng \u1ea3nh c\u1ee7a t\u00f4i, t\u00f4i kh\u00f4ng th\u00edch \u0111i\u1ec1u \u0111\u00f3\u201d, \u00f4ng l\u1ea1i s\u1eed d\u1ee5ng 240","\u0110\u1eaeC NH\u00c2N T\u00c2M m\u1ed9t l\u00fd do cao qu\u00fd h\u01a1n khi nh\u1eafc \u0111\u1ebfn l\u00f2ng t\u00f4n k\u00ednh v\u00e0 t\u00ecnh y\u00eau c\u1ee7a m\u1ecdi ng\u01b0\u1eddi d\u00e0nh cho ng\u01b0\u1eddi m\u1eb9. \u00d4ng vi\u1ebft: \u201cXin vui l\u00f2ng \u0111\u1eebng c\u00f4ng b\u1ed1 \u1ea3nh c\u1ee7a t\u00f4i. M\u1eb9 t\u00f4i kh\u00f4ng h\u1ec1 th\u00edch \u0111i\u1ec1u \u0111\u00f3 v\u00e0 t\u00f4i ho\u00e0n to\u00e0n kh\u00f4ng mu\u1ed1n l\u00e0m m\u1eb9 t\u00f4i bu\u1ed3n\u201d. Khi Theodore Roosevelt kh\u00f4ng mu\u1ed1n b\u00e1o ch\u00ed \u0111\u0103ng h\u00ecnh \u1ea3nh c\u00e1c con c\u1ee7a \u00f4ng, \u00f4ng c\u0169ng d\u00f9ng \u0111\u1ebfn nh\u1eefng l\u00fd do cao qu\u00fd \u0111\u1ec3 kh\u01a1i g\u1ee3i s\u1ef1 cao th\u01b0\u1ee3ng trong h\u1ecd. \u00d4ng nh\u1eafc \u0111\u1ebfn m\u1ed9t nguy\u00ean t\u1eafc \u0103n s\u00e2u trong m\u1ecdi ng\u01b0\u1eddi ch\u00fang ta: kh\u00f4ng g\u00e2y t\u1ed5n h\u1ea1i \u0111\u1ebfn tr\u1ebb con. \u00d4ng n\u00f3i: \u201cC\u00e1c \u00f4ng bi\u1ebft b\u1ecdn tr\u1ebb nh\u01b0 th\u1ebf n\u00e0o r\u1ed3i. M\u1ed9t v\u00e0i ng\u01b0\u1eddi trong c\u00e1c \u00f4ng c\u0169ng c\u00f3 con c\u00e1i. V\u00e0 c\u00e1c \u00f4ng c\u0169ng bi\u1ebft \u0111\u0103ng \u1ea3nh b\u1ecdn tr\u1ebb nhi\u1ec1u s\u1ebd kh\u00f4ng t\u1ed1t cho ch\u00fang\u201d. Cyrus Curtis, ch\u1ee7 hai t\u1edd b\u00e1o Tin t\u1ee9c chi\u1ec1u th\u1ee9 B\u1ea3y (The Saturday Evening Post) v\u00e0 T\u1eadp san Ph\u1ee5 n\u1eef & Gia \u0111\u00ecnh (Ladies\u2019 Home Journal), v\u1edbi gia s\u1ea3n h\u00e0ng tri\u1ec7u \u0111\u00f4-la, xu\u1ea5t th\u00e2n l\u00e0 m\u1ed9t c\u1eadu b\u00e9 ngh\u00e8o kh\u1ed5 \u1edf Maine. Bu\u1ed5i \u0111\u1ea7u kh\u1edfi nghi\u1ec7p, \u00f4ng kh\u00f4ng th\u1ec3 tr\u1ea3 ti\u1ec1n nhu\u1eadn b\u00fat cho c\u00e1c c\u1ed9ng t\u00e1c vi\u00ean b\u1eb1ng v\u1edbi c\u00e1c t\u1ea1p ch\u00ed kh\u00e1c. \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e1c b\u00e0i vi\u1ebft c\u1ee7a nh\u1eefng c\u00e2y b\u00fat h\u00e0ng \u0111\u1ea7u trong ng\u00e0nh b\u00e1o, \u00f4ng \u0111\u00e3 k\u00eau g\u1ecdi nh\u1eefng \u0111\u1ed9ng c\u01a1 cao th\u01b0\u1ee3ng c\u1ee7a h\u1ecd. Ch\u1eb3ng h\u1ea1n, \u00f4ng thuy\u1ebft ph\u1ee5c b\u00e0 Louisa Alcott, t\u00e1c gi\u1ea3 c\u1ee7a quy\u1ec3n s\u00e1ch b\u1ea5t t\u1eed \u201cNh\u1eefng ng\u01b0\u1eddi ph\u1ee5 n\u1eef nh\u1ecf b\u00e9\u201d(Little Women), vi\u1ebft cho \u00f4ng khi b\u00e0 \u0111ang \u1edf tr\u00ean \u0111\u1ec9nh cao s\u1ef1 nghi\u1ec7p b\u1eb1ng c\u00e1ch k\u00fd t\u1edd s\u00e9c m\u1ed9t tr\u0103m \u0111\u00f4-la, \u0111\u1ec3 nh\u00e2n danh b\u00e0 trao cho m\u1ed9t t\u1ed5 ch\u1ee9c t\u1eeb thi\u1ec7n, c\u00f4ng vi\u1ec7c m\u00e0 b\u00e0 y\u00eau th\u00edch. Kh\u00f4ng th\u1ec3 c\u00f3 m\u1ed9t ch\u00eca kh\u00f3a v\u1ea1n n\u0103ng \u0111\u1ed1i v\u1edbi m\u1ecdi lo\u1ea1i \u1ed5 kh\u00f3a, c\u0169ng kh\u00f4ng c\u00f3 m\u1ed9t nguy\u00ean t\u1eafc n\u00e0o c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng 241","HOW TO WIN FRIENDS & INFLUENCE PEOPLE chung cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi. N\u1ebfu c\u00e1c b\u1ea1n \u0111\u00e3 h\u00e0i l\u00f2ng v\u1edbi nh\u1eefng k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, th\u00ec t\u00f4i ngh\u0129 r\u1eb1ng c\u00e1c b\u1ea1n kh\u00f4ng n\u00ean thay \u0111\u1ed5i. C\u00f2n n\u1ebfu nh\u01b0 ng\u01b0\u1ee3c l\u1ea1i, c\u00e1c b\u1ea1n c\u00f3 th\u1ec3 th\u1eed nghi\u1ec7m c\u00e1ch th\u1ee9c m\u1edbi. C\u0169ng ch\u1eb3ng m\u1ea5t g\u00ec c\u1ea3. T\u00f4i ngh\u0129 r\u1eb1ng b\u1ea1n s\u1ebd th\u00edch \u0111\u1ecdc c\u00e2u chuy\u1ec7n c\u00f3 th\u1ef1c sau \u0111\u00e2y c\u1ee7a James L. Thomas, m\u1ed9t h\u1ecdc vi\u00ean tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a t\u00f4i: C\u00f3 s\u00e1u kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t c\u00f4ng ty xe h\u01a1i kh\u00f4ng ch\u1ecbu tr\u1ea3 ti\u1ec1n s\u1eeda xe. H\u1ecd kh\u00f4ng ph\u1ee7 \u0111\u1ecbnh to\u00e0n b\u1ed9 h\u00f3a \u0111\u01a1n nh\u01b0ng m\u1ed7i ng\u01b0\u1eddi l\u1ea1i cho r\u1eb1ng h\u00f3a \u0111\u01a1n t\u00ednh sai m\u1ed9t v\u00e0i ch\u1ed7. C\u00f4ng ty bi\u1ebft r\u00f5 c\u00e1c h\u00f3a \u0111\u01a1n kh\u00f4ng sai v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y c\u0169ng \u0111\u1ec1u k\u00fd t\u00ean v\u00e0o h\u1ee3p \u0111\u1ed3ng s\u1eeda ch\u1eefa tr\u01b0\u1edbc khi c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh. Nh\u01b0ng c\u00f4ng ty \u0111\u00e3 m\u1eafc m\u1ed9t sai l\u1ea7m \u0111\u1ea7u ti\u00ean l\u00e0 n\u00f3i ra \u0111i\u1ec1u \u1ea5y. V\u00e0 sau \u0111\u00e2y l\u00e0 v\u00e0i bi\u1ec7n ph\u00e1p m\u00e0 nh\u1eefng nh\u00e2n vi\u00ean \u1edf b\u1ed9 ph\u1eadn t\u00e0i ch\u00ednh v\u1eabn l\u00e0m \u0111\u1ec3 thu nh\u1eefng h\u00f3a \u0111\u01a1n \u0111\u00e3 qu\u00e1 h\u1ea1n. C\u00e1c b\u1ea1n c\u00f3 cho r\u1eb1ng h\u1ecd th\u00e0nh c\u00f4ng kh\u00f4ng? 1. H\u1ecd \u0111\u1ebfn nh\u00e0 t\u1eebng ng\u01b0\u1eddi v\u00e0 x\u1eb5ng gi\u1ecdng n\u00f3i r\u1eb1ng h\u1ecd \u0111\u1ebfn thu ti\u1ec1n n\u1ee3 \u0111\u00e3 h\u1ebft h\u1ea1n t\u1eeb l\u00e2u. 2. H\u1ecd tr\u00ecnh b\u00e0y \u0111\u01a1n gi\u1ea3n r\u1eb1ng c\u00f4ng ty tuy\u1ec7t \u0111\u1ed1i \u0111\u00fang v\u00e0 nh\u01b0 v\u1eady kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n l\u1ea7m l\u1eabn, r\u00f5 r\u00e0ng kh\u00f4ng th\u1ec3 ch\u1ed1i c\u00e3i \u0111\u01b0\u1ee3c. 3. H\u1ecd b\u1ea3o r\u1eb1ng c\u00f4ng ty bi\u1ebft r\u00f5 v\u1ec1 xe h\u01a1i h\u01a1n kh\u00e1ch h\u00e0ng, cho n\u00ean kh\u00f4ng c\u1ea7n ph\u1ea3i tranh lu\u1eadn g\u00ec c\u1ea3. 4. H\u1ecd tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng. Khi ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch t\u00e0i ch\u00ednh s\u1eafp s\u1eeda s\u1eed d\u1ee5ng lu\u1eadt ph\u00e1p 242","\u0110\u1eaeC NH\u00c2N T\u00c2M v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec may sao v\u1ea5n \u0111\u1ec1 \u0111\u1ebfn tai t\u1ed5ng gi\u00e1m \u0111\u1ed1c. \u00d4ng xem x\u00e9t l\u1ea1i m\u1ecdi vi\u1ec7c, th\u1ea5y r\u1eb1ng nh\u1eefng ng\u01b0\u1eddi kh\u00e1ch \u1ea5y tr\u01b0\u1edbc \u0111\u00e2y lu\u00f4n thanh to\u00e1n s\u00f2ng ph\u1eb3ng. Nh\u01b0 v\u1eady vi\u1ec7c n\u00e0y c\u00f3 g\u00ec \u0111\u00f3 kh\u00f4ng \u1ed5n, c\u00f3 th\u1ec3 sai l\u1ea7m n\u1eb1m \u1edf ph\u01b0\u01a1ng ph\u00e1p thu ti\u1ec1n. Th\u1ebf l\u00e0 \u00f4ng giao cho James J. Thomas \u0111i thu nh\u1eefng kho\u1ea3n \u201cn\u1ee3 kh\u00f3 \u0111\u00f2i\u201d n\u00e0y. Thomas k\u1ec3 l\u1ea1i c\u00e1c b\u01b0\u1edbc m\u00e0 \u00f4ng \u0111\u00e3 th\u1ef1c hi\u1ec7n: 1. T\u00f4i \u0111i th\u0103m t\u1eebng kh\u00e1ch h\u00e0ng, h\u1ecfi xem h\u1ecd kh\u00f4ng h\u00e0i l\u00f2ng c\u00f4ng ty \u1edf nh\u1eefng \u0111i\u1ec3m n\u00e0o. 2. T\u00f4i n\u00f3i r\u1eb1ng t\u00f4i ph\u1ea3i \u0111i t\u00ecm hi\u1ec3u s\u1ef1 vi\u1ec7c v\u00ec c\u00f4ng ty c\u0169ng c\u00f3 th\u1ec3 ph\u1ea1m sai l\u1ea7m. 3. T\u00f4i b\u1ea3o r\u1eb1ng kh\u00f4ng ai hi\u1ec3u r\u00f5 xe c\u1ee7a h\u1ecd h\u01a1n ch\u00ednh h\u1ecd, h\u01a1n n\u1eefa h\u1ecd l\u1ea1i c\u00f3 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y. 4. T\u00f4i \u0111\u1ec3 h\u1ecd n\u00f3i, v\u00e0 l\u1eafng nghe v\u1edbi t\u1ea5t c\u1ea3 s\u1ef1 quan t\u00e2m v\u00e0 thi\u1ec7n c\u1ea3m. 5. Cu\u1ed1i c\u00f9ng, khi h\u1ecd \u0111\u00e3 tr\u00fat h\u1ebft n\u1ed7i l\u00f2ng, tr\u1edf n\u00ean b\u00ecnh t\u0129nh, t\u00f4i m\u1edbi k\u00eau g\u1ecdi nh\u1eefng \u0111\u1ed9ng c\u01a1 cao th\u01b0\u1ee3ng \u0111\u1ec3 h\u1ecd xem x\u00e9t l\u1ea1i v\u1ea5n \u0111\u1ec1. T\u00f4i n\u00f3i: \u201cTr\u01b0\u1edbc h\u1ebft, t\u00f4i c\u1ea3m th\u1ea5y v\u1ea5n \u0111\u1ec1 n\u00e0y \u0111\u00e3 b\u1ecb x\u1eed l\u00fd sai l\u1ea7m. B\u1ed9 ph\u1eadn t\u00e0i ch\u00ednh \u0111\u00e3 g\u00e2y cho \u00f4ng nh\u1eefng phi\u1ec1n h\u00e0, r\u1eafc r\u1ed1i. T\u00f4i r\u1ea5t bu\u1ed3n v\u00e0 v\u1edbi t\u01b0 c\u00e1ch m\u1ed9t \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00f4ng ty, t\u00f4i v\u00f4 c\u00f9ng xin l\u1ed7i. Chuy\u1ec7n n\u00e0y s\u1ebd kh\u00f4ng bao gi\u1edd x\u1ea3y ra n\u1eefa. Khi nghe \u00f4ng tr\u00ecnh b\u00e0y, t\u00f4i nh\u1eadn th\u1ea5y r\u00f5 th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1 v\u00e0 ki\u00ean nh\u1eabn c\u1ee7a \u00f4ng. V\u00ec v\u1eady, xin \u00f4ng gi\u00fap t\u00f4i. \u0110\u00e2y l\u00e0 m\u1ed9t \u0111i\u1ec1u m\u00e0 \u00f4ng c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t h\u01a1n b\u1ea5t k\u1ef3 ai v\u00ec \u00f4ng l\u00e0 ng\u01b0\u1eddi bi\u1ebft r\u00f5 nh\u1ea5t. \u0110\u00e2y l\u00e0 h\u00f3a \u0111\u01a1n c\u1ee7a \u00f4ng, xin \u00f4ng xem x\u00e9t v\u00e0 243","HOW TO WIN FRIENDS & INFLUENCE PEOPLE ch\u1ec9nh s\u1eeda l\u1ea1i gi\u00f9m nh\u01b0 vai tr\u00f2 ch\u1ee7 t\u1ecbch c\u00f4ng ty. \u00d4ng mu\u1ed1n sao t\u00f4i xin nghe theo v\u1eady\u201d. N\u0103m v\u1ecb kh\u00e1ch \u0111\u1ec1u t\u1ecf ra h\u00e0i l\u00f2ng v\u1edbi vi\u1ec7c ch\u1ec9nh s\u1eeda h\u00f3a \u0111\u01a1n. Nh\u01b0ng ch\u1ec9 c\u00e1c chi ti\u1ebft b\u1ecb s\u1eeda \u0111\u1ed5i, c\u00f2n gi\u00e1 tr\u1ecb m\u1ed7i h\u00f3a \u0111\u01a1n kho\u1ea3ng v\u00e0i tr\u0103m \u0111\u00f4-la \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1eef nguy\u00ean v\u00e0 thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7. Ch\u1ec9 m\u1ed9t ng\u01b0\u1eddi t\u1eeb ch\u1ed1i, kh\u00f4ng tr\u1ea3 m\u1ed9t xu n\u00e0o. Nh\u01b0ng \u0111\u00e2y m\u1edbi l\u00e0 \u0111i\u1ec1u \u0111\u00e1ng n\u00f3i sau \u0111\u00f3 c\u1ee7a to\u00e0n b\u1ed9 s\u1ef1 vi\u1ec7c: Trong v\u00f2ng hai n\u0103m sau, c\u1ea3 s\u00e1u ng\u01b0\u1eddi n\u00e0y \u0111\u1ec1u ti\u1ebfp t\u1ee5c mua xe m\u1edbi \u1edf c\u00f4ng ty ch\u00fang t\u00f4i. \u00d4ng Thomas n\u00f3i th\u00eam: \u201cKinh nghi\u1ec7m cho t\u00f4i bi\u1ebft r\u1eb1ng, n\u1ec1n t\u1ea3ng t\u1ed1t nh\u1ea5t trong m\u1ecdi m\u1ed1i quan h\u1ec7 l\u00e0 h\u00e3y lu\u00f4n suy ngh\u0129 r\u1eb1ng kh\u00e1ch h\u00e0ng trung th\u1ef1c v\u00e0 c\u00f4ng b\u1eb1ng. M\u00e0 qu\u1ea3 th\u1eadt \u0111a s\u1ed1 kh\u00e1ch h\u00e0ng \u0111\u1ec1u nh\u01b0 th\u1ebf, h\u1ecd s\u1eb5n l\u00f2ng thanh to\u00e1n s\u00f2ng ph\u1eb3ng n\u1ebfu h\u1ecd th\u1eadt s\u1ef1 y\u00ean t\u00e2m v\u1ec1 s\u1ef1 ch\u00ednh x\u00e1c c\u1ee7a c\u00e1c h\u00f3a \u0111\u01a1n. T\u1ea5t nhi\u00ean ph\u1ea3i c\u00f3 ngo\u1ea1i l\u1ec7, nh\u01b0ng t\u00f4i tin h\u1ea7u h\u1ebft nh\u1eefng c\u00e1 nh\u00e2n gian tham hay c\u00f3 thi\u00ean h\u01b0\u1edbng g\u00e2y kh\u00f3 kh\u0103n cho ng\u01b0\u1eddi kh\u00e1c s\u1ebd h\u1ee3p t\u00e1c h\u01a1n n\u1ebfu b\u1ea1n ch\u1ee9ng t\u1ecf cho h\u1ecd th\u1ea5y r\u1eb1ng, b\u1ea1n xem h\u1ecd l\u00e0 ng\u01b0\u1eddi trung th\u1ef1c, th\u1eb3ng th\u1eafn v\u00e0 l\u1ecbch s\u1ef1\u201d. 244","\u0110\u1eaeC NH\u00c2N T\u00c2M * N\u1ebfu \u0111\u01b0\u1ee3c y\u00eau th\u01b0\u01a1ng, con ng\u01b0\u1eddi s\u1ebd bi\u1ebft y\u00eau th\u01b0\u01a1ng v\u00e0 tr\u1edf n\u00ean \u0111\u00e1ng y\u00eau h\u01a1n. * N\u1ebfu b\u1ea1n c\u1ee9 ch\u1ec9 lu\u00f4n nh\u00ecn v\u00e0o m\u1eb7t x\u1ea5u c\u1ee7a m\u1ed9t ai \u0111\u00f3, \u0111i\u1ec1u \u0111\u00f3 s\u1ebd l\u00e0m anh ta ng\u00e0y c\u00e0ng tr\u1edf n\u00ean t\u1ed3i t\u1ec7 h\u01a1n. Nh\u01b0ng n\u1ebfu khuy\u1ebfn kh\u00edch anh ta v\u01b0\u01a1n t\u1edbi nh\u1eefng \u0111i\u1ec1u t\u1ed1t, ch\u1eafc ch\u1eafn anh ta s\u1ebd l\u00e0m \u0111\u01b0\u1ee3c. - Johann Goethe NGUY\u00caN T\u1eaeC 19: 245","","TR\u00ccNH B\u00c0Y V\u1ea4N \u0110\u1ec0 M\u1ed8T C\u00c1CH SINH \u0110\u1ed8NG C\u00e1ch \u0111\u00e2y nhi\u1ec1u n\u0103m, t\u1edd Tin nhanh Bu\u1ed5i chi\u1ec1u Philadelphia (The Philadelphia Evening Bulletin) b\u1ecb t\u1ea5n c\u00f4ng b\u1eb1ng m\u1ed9t chi\u1ebfn d\u1ecbch b\u00f4i nh\u1ecd uy t\u00edn. M\u1ed9t l\u1eddi \u0111\u1ed3n \u0111\u1ea1i \u00e1c \u00fd cho r\u1eb1ng t\u1edd b\u00e1o kh\u00f4ng c\u00f2n h\u1ea5p d\u1eabn v\u00ec c\u00f3 qu\u00e1 nhi\u1ec1u qu\u1ea3ng c\u00e1o nh\u01b0ng chuy\u1ec3n t\u1ea3i qu\u00e1 \u00edt th\u00f4ng tin. C\u1ea7n ph\u1ea3i h\u00e0nh \u0111\u1ed9ng c\u1ea5p b\u00e1ch \u0111\u1ec3 d\u1eadp t\u1eaft ngay tin \u0111\u1ed3n n\u00e0y. V\u00e0 t\u00f2a so\u1ea1n \u0111\u00e3 ch\u1ecdn c\u00e1ch ph\u00e2n lo\u1ea1i, s\u1eafp x\u1ebfp l\u1ea1i nh\u1eefng b\u00e0i vi\u1ebft c\u1ee7a m\u1ed7i k\u1ef3 ph\u00e1t h\u00e0nh b\u00ecnh th\u01b0\u1eddng h\u00e0ng ng\u00e0y r\u1ed3i xu\u1ea5t b\u1ea3n th\u00e0nh m\u1ed9t quy\u1ec3n s\u00e1ch \u0111\u1eb7t t\u00ean l\u00e0 \u201cTin t\u1ee9c h\u00e0ng ng\u00e0y\u201d. S\u00e1ch d\u00e0y 307 trang, in t\u1ea5t c\u1ea3 tin t\u1ee9c, h\u00ecnh \u1ea3nh, s\u1ef1 ki\u1ec7n trong m\u1ed9t ng\u00e0y m\u00e0 gi\u00e1 ch\u1ec9 c\u00f3 v\u00e0i xu. 247","HOW TO WIN FRIENDS & INFLUENCE PEOPLE Th\u1eadt ra th\u00ec n\u1ed9i dung t\u1edd b\u00e1o v\u1eabn v\u1eady nh\u01b0ng c\u00e1ch tr\u00ecnh b\u00e0y s\u1ef1 ki\u1ec7n sinh \u0111\u1ed9ng h\u01a1n, h\u1ea5p d\u1eabn h\u01a1n, l\u00f4i cu\u1ed1n h\u01a1n r\u1ea5t nhi\u1ec1u c\u00e1c h\u00ecnh \u1ea3nh v\u00e0 b\u00e0i vi\u1ebft su\u00f4ng tr\u00ean c\u00e1c b\u00e1o kh\u00e1c. Tr\u00ecnh b\u00e0y \u00fd t\u01b0\u1edfng \u0111\u01a1n thu\u1ea7n ch\u01b0a \u0111\u1ee7 s\u1ee9c thu h\u00fat s\u1ef1 ch\u00fa \u00fd. \u00dd t\u01b0\u1edfng ph\u1ea3i \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y sinh \u0111\u1ed9ng, h\u1ea5p d\u1eabn v\u00e0 th\u00fa v\u1ecb. \u0110\u00f3 l\u00e0 ngh\u1ec7 thu\u1eadt c\u1ee7a qu\u1ea3ng c\u00e1o, \u0111i\u1ec7n \u1ea3nh c\u0169ng \u0111\u00e3 s\u1eed d\u1ee5ng, truy\u1ec1n h\u00ecnh c\u0169ng th\u1ebf. V\u00e0 b\u1ea1n c\u0169ng c\u1ea7n s\u1eed d\u1ee5ng n\u1ebfu b\u1ea1n mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. Nh\u1eefng chuy\u00ean gia qu\u1ea3ng c\u00e1o tr\u00ean truy\u1ec1n h\u00ecnh c\u00f3 v\u00f4 s\u1ed1 nh\u1eefng \u00fd t\u01b0\u1edfng, k\u1ef9 thu\u1eadt h\u1ea5p d\u1eabn \u0111\u1ec3 qu\u1ea3ng c\u00e1o s\u1ea3n ph\u1ea9m. M\u1ed9t lo\u1ea1i kem \u0111\u00e1nh r\u0103ng l\u00e0m r\u0103ng tr\u1eafng s\u00e1ng v\u00e0 r\u1eafn ch\u1eafc ngay l\u1eadp t\u1ee9c v\u1edbi s\u1ef1 x\u00e1c nh\u1eadn c\u1ee7a m\u1ed9t nha s\u0129, m\u1ed9t lo\u1ea1i x\u00e0 ph\u00f2ng hay thu\u1ed1c t\u1ea9y ti\u1ebfp x\u00fac n\u01a1i \u0111\u00e2u l\u00e0 n\u01a1i \u0111\u00f3 n\u1edf hoa, ph\u00e1t s\u00e1ng \u00f3ng \u00e1nh, nh\u1eefng g\u01b0\u01a1ng m\u1eb7t sung s\u01b0\u1edbng bi\u1ec3u l\u1ed9 s\u1ef1 h\u00e0i l\u00f2ng m\u00e3n nguy\u1ec7n v\u1edbi m\u1ed9t lo\u1ea1i s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3... T\u1ea5t c\u1ea3 nh\u1eefng h\u00ecnh \u1ea3nh c\u1ee5 th\u1ec3, s\u1ed1ng \u0111\u1ed9ng \u1ea5y k\u00edch th\u00edch ng\u01b0\u1eddi xem nh\u1eadn ra \u01b0u \u0111i\u1ec3m c\u1ee7a h\u00e0ng h\u00f3a \u0111ang qu\u1ea3ng c\u00e1o v\u00e0 th\u00fac gi\u1ee5c ng\u01b0\u1eddi ta mua c\u00e1c s\u1ea3n ph\u1ea9m \u1ea5y. Jim Yeamans, ng\u01b0\u1eddi b\u00e1n h\u00e0ng cho C\u00f4ng ty NCR \u1edf Richmond, bang Virginia, k\u1ec3 l\u1ea1i c\u00e1ch \u00f4ng b\u00e1n h\u00e0ng b\u1eb1ng m\u1ed9t cu\u1ed9c tr\u00ecnh di\u1ec5n h\u1ea5p d\u1eabn. \u201cTu\u1ea7n tr\u01b0\u1edbc, t\u00f4i \u0111\u1ebfn th\u0103m m\u1ed9t ng\u01b0\u1eddi b\u00e1n l\u1ebb v\u00e0 th\u1ea5y m\u00e1y \u0111\u1ebfm ti\u1ec1n c\u1ee7a \u00f4ng ta qu\u00e1 s\u1ee9c c\u0169 k\u1ef9. T\u00f4i \u0111\u1ebfn g\u1ea7n \u00f4ng ch\u1ee7 v\u00e0 b\u1ea3o \u00f4ng: \u201c\u00d4ng \u0111ang v\u1ee9t v\u00e0i xu m\u1ed7i l\u1ea7n c\u00f3 kh\u00e1ch \u0111i qua qu\u1ea7y t\u00ednh ti\u1ec1n c\u1ee7a \u00f4ng\u201d. N\u00f3i \u0111o\u1ea1n, t\u00f4i v\u1ee9t m\u1ed9t nh\u00fam ti\u1ec1n xu xu\u1ed1ng s\u00e0n nh\u00e0. \u00d4ng ta l\u1eadp t\u1ee9c ch\u00fa \u00fd \u0111\u1ebfn t\u00f4i. Nh\u1eefng l\u1eddi n\u00f3i \u0111\u01a1n thu\u1ea7n c\u00f3 th\u1ec3 kh\u00f4ng t\u1ea1o \u0111\u01b0\u1ee3c \u1ea5n t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi \u00f4ng, nh\u01b0ng ti\u1ebfng leng keng c\u1ee7a 248"]