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Rate Saver 12M Fixed - Elec 3509 Your Account Number: 0005123583 For customer service queries email [email protected] or call our British &Irish based call centres on 0800 012 4510 Mon-Fri 8am-6pm Filippo Galli 45 Harrow Road Personal Projection BIRMINGHAM West Midlands £637.06 per year for your electricity B29 7DN This is an estimate based on your expected annual energy usage, and your current tariff rates, charges and discounts, including VAT. Actual billing will vary depending on your usage and tariff selection. More information about your current tariff can be found overleaf Your Electricity Could You Pay Less? Remember - it might be worth Statement thinking about switching your tariff or supplier. The QR code For the period 01 Feb 2016 - 30 Apr 2016 on the right can help. Our Cheapest Similar Tariff: Balance At Your Last Bill £33.20 Electricity: Rate Saver 12M Fixed - 1605 Payment received - 12 Feb 2016 - thank you CR £47.62 paying by Direct Debit, expect savings of Payment received - 04 Mar 2016 - thank you CR £47.62 £17.00 per year. Payment received - 06 Apr 2016 - thank you CR £47.62 Payment received - 06 May 2016 - thank you CR £47.62 Our Cheapest Overall Tariff: Balance Brought Forward CR £157.28 Electricity: Rate Saver 12M Fixed - 1605 paying by Direct Debit, expect savings of New Charges Included In This Bill £149.04 £24.50 per year. New Account Balance CR £8.24 This statement is for information only as you are paying by monthly direct debit

Your Account Number: 0005123583 Bill Reference: 00449710 (07 May 2016) Your Charges In Detail About Your Tariff Prices do not include VAT unless otherwise noted. 01 801 001 Electricity Supply number S 14 1284 6701 008 Supply Address: 45 Harrow Road, BIRMINGHAM, West Midlands, B29 7DN Electricity Rate Saver 12M Fixed - Elec 3509 (28 Jan 2016 - 30 Apr 2016) Tariff Name . . Rate Saver 12M Fixed - 3509 Product Type . . . . . . . . . . . . . . . . Fixed Rate Energy Charges for Meter Z13NA12695 Payment Method . . . . . Monthly Direct Debit 28 Jan 2016 10559.0 Read Unit Rate . . . . . . . . . . . . . . . . . 10.325p/kWh 27 Apr 2016 11711.0 Read Standing Charge . 18.97p/day (£69.24/year) 01 May 2016 11761.0 Estimate Tariff End Date . . . . . . . . . . . . . 13 Nov 2016 Energy Used 1202.0 kWh @ 10.325p/kWh £124.11 Price Guaranteed Until . . . . . . . 13 Nov 2016 Standing Charge (94 days @ 18.97p/day) £17.83 Early Exit Fee . . . . £30.00 per fuel (inc VAT) Estimated Annual Usage . . . . . . . . 4878kWh Total Electricity Charges £141.94 If you have problems with your Subtotal of charges before VAT £141.94 electricity supply, call 0800 328 1111 Your Electricity Distributor is: Western Power VAT @ 5% on £141.94 £7.10 Distribution (0800 096 3080) Information Centre, Avonbank, Feeder Road, Bristol, BS2 OTB Total Charges for this bill £149.04

Advice Services Contacting Us For free, impartial advice you can contact the Citizens Advice You might find the answer to any questions Consumer Service (CASC) at any time. Visit them at on our website www.citizensadvice.org.uk/energy or call 03454 04 05 06. www.mygreenstarenergy.com Alternatively CASC’s Know Your Rights and the Energy Consumer we would love to hear from you if you have Checklist can be found on our website. Or call us and we can any questions or suggestions. We can be send you a copy out in the post. contacted via email at [email protected], or by phone on 0800 012 4510 (use 033 If you feel that we have not delivered the service experience 0088 1619 from a mobile). Calls may be that you deserve, please contact us so that we can put things recorded. Our UK based call centre is open right. Our complaints policy can be found: Mon-Fri 8am-6pm. Alternatively, you can www.mygreenstarenergy.com/complaints write to us at: Customer Service, Green Star Energy, Avebury House, 219-225 Step 1 - Speak to our dedicated complaints team on 0800 012 Avebury Boulevard, Milton Keynes, MK9 4510 or email [email protected] to discuss 1AU your complaint. Step 2 - If an advisor is not able to resolve your complaint, you Tariff Comparison Rate (TCR) can escalate your query. This will be escalated to a specialist or team leader, as appropriate. Your TCR can help you compare prices between different tariffs and suppliers. TCRs Step 3 - Following step 2, if you're not happy with our decision, are not based on your actual usage, but on contact our Complaints Lead who will review the decision and Ofgem annual averages (12500kWh for gas respond within 5 working days. By Post: Complaints Lead, and 3100kWh for electricity) and should Green Star Energy, Avebury House, 219-225 Avebury therefore be used as a guide only. Boulevard, Milton Keynes, MK9 1AU. TCR (Electricity) . . . . . . . . . . . . 13.19p/kWh Email : [email protected] Please contact us for more information By phone: Please ask to be escalated to Complaints. about TCRs and how we calculate them. If you have followed each of the above steps but your About your TCR: TCRs can be used to complaint is still unresolved after 8 weeks, you can contact the compare the price of energy across Ombudsman Service: Energy on 033 0440 1624 or www.os- suppliers. The TCR is not based on your energy.org Ombudsman Services: Energy is a free and actual consumption, but on Ofgem average independent service, whose decision is binding upon us (but consumption (13500kWh for gas and not you). 3200kWh for electricity) and therefore should be used as guide only.