ASSIGMENT MGT 2021

KOLEJ PROFESIONAL MARA BANDAR PENAWAR MGT 1013 PRINCIPLE OF MANAGEMENT ASSIGNMENT CODE: ASSIGNMENT TITLE NAME OF STUDENT 1. MOHAMAD IZWAN SHAKIRIN BIN ANUAR 2. WAN SYAFIA HUMAIRA BINTI WAN STUDENT ID AHMAD FADZLIE 3.NURIN IZZATI AMIRA BINTI ZAINURIN PROGRAMME/CLASS 4.MUHAMMAD NAWWAR HAKIM BIN CURRENT SESSION ZAKARIA NAME OF LECTURER 5. NURIN SABRINA BINTI ZULKIFLI DUE DATE SUBMISSION DATE 1. (PDL2107114) 2. (PDL2107121) 3. (PDL2107039) 4. (PDL2107031) 5. (PDL2107121) : DLM 1C : SESSION 2 : PN.AZANIAH BINTI BAHARIN : 7/11/2021 : 6/11/2021 1

INTRODUCTION The SAMSUNG GROUP or as known as A SAMSUNG is a South Korean multinational manufacturing conglomerate headquartered in Samsung Town,Seoul,South Korea. Samsung brand is the largest South Korean business conglomerate.As of 2020, Samsung has the 8th highest global brand value in the world.Samsung was founded by Lee Byung Chul in 1938 as a trading company.Over the next three decades , the group diversified into areas including food processing , textiles, insurance, security and retail. Samsung entered the electronics industry in the late 1960s and the construction and shipbuilding industries in the mid 1970s, these areas would drives its subsequent growth. Following Lee’s death in 1987, Samsung was separated into five business group which is Samsung Group,Shinsege Group, CJ Group, Hansol Group and the last is Joongang Group 2

Contents 1.0 Business Operation ............................................................................2 1.1 Company’s type of departmentalization and its advantages .....................................................................................................2 1.2 Impact of changed rules and regulation due to pandemic Covid-19 indecision making..................................................................4 2.0 Samsung. LT.CO Standard Operation Procedure .................7 2.2 Reflecting to the Pandemic the company has decided to focus on online marketing. There is a need to have more workers who has qualification on online marketing. Discuss all the concerns on the jobposition and the job analysis. Plan the selection process in selecting the new employees. You may include the most suitable selection method. ....................10 3.0 Tips to the employees who work from home to stay productive and have balance in work and life...........................15 1

1. Business Operation 1.1 Company’s type of departmentalization and its advantages Departmentalization in management is the process of grouping activity by dividing an organization into different departments. This way allow the employees to run tasks according to their own department and working together to achieve their specific goals. Each department also will be managed or monitored by skilled workers or experts in the field of work in the department. In this case, the company of Samsung Electronics use the Product departmentalization in management of organizational structure. As the Samsung electronics company may have multiple products, this type of departmentalization is suitable for them. Product departmentalization is the grouping of activities around the products or product groups and all common activities required to produce and market a product are grouped together. Samsung also has a product-type divisional organizational structure. Other than that, Samsung electronics do use the Geographical departmentalization where the grouping of jobs are according to geographic location or territory. Samsung electronics is a company that brings Samsung brand to the world with its products that specializing in telecommunication, electronics gadgets and also digital medias. Moreover, they has more than 200 subsidiaries around the world such as sales subsidiaries, production and distribution subsidiaries and so on. 2

The advantages of Product departmentalization in Samsung Electronics company are , decision making can be made faster . Decision can be made faster as group of people because group decision can provide more details and complete information than one individual itself. Other than that, this type of departmentalization allow specialization in producing products or services. With the guidance of experts managers or skilled workers in department, the group of workers can ensure the better quality of products to be present. Part of that, it also can increase the efficiency and effectiveness in the process of getting things done. With the help of other workers in group, they may expert in certain things that can provide other with knowledge. So, the works can be settled in short time, with minimum of costs but still achieve the standard of quality. The advantages of Geographical departmentalization for Samsung Electronics company are, responsive to the high demand of different market area. The grouping of jobs must have supply chain skills needed in providing good services according to different market area because they might require employees to be flexible on their needs. This also benefits by having close communication with local customers. Means, we have the ability to serve and understand the local needs and approach local market in business strategy. 3

1.2 Impact of changed rules and regulation due to pandemic Covid-19 indecision making. During the Movement Control Order (MCO) the government has issued guidelines in business operation that must be followed by all business sector. Business by the Samsung brand has no exception where the company adheres with all new rules and regulation. Some of the changes that have taken place are, business operations cannot be conducted face-to- face where the business centre has to be temporarily closed. Therefore, all employees are required to work from home. This matter give a huge impact on decision making as it involve all business processes from decision in producing products, market the products and also method of product purchased by customers. The huge impact that occurs in terms of decision making in producing new product is the discussion and the way employees work. All the workers in Samsung company practice the grouping activity and do their works or tasks under their department specialist. As they work from home, the environment of working together had become virtual. The workers had to do meeting in online to complete their works like they conduct meetings in online under the same department using zoom app or any other suitable applications. For example, sales department discuss about sales of company, and make decision together on how to increase the sales even in pandemic, same goes to other department such as design department and marketing department. The decision making process are no longer takes place face-to-face but has changed to a virtual world. For such a big company as Samsung, launching new products is important and not something that can be taken lightly. The top manager play vital roles in decision making, as they conduct a digital decision making in virtual meeting. The digital decision making involves top manager as decision 4

maker, multiple experts and other relevant stakeholders that contribute informations and ideas. Pandemic Covid-19 also impact on decision making in product marketing method. Before this, Samsung itself has use direct method strategy in advertising their products. For example, Samsung advertise their products through television, Internet, media social ads and other else. During pandemic, Samsung still running the advertising method as usual but they come out with honoured and great idea. Samsung company decided to support and value the communities. They are donating smartphones to patients in quarantine to help them keep in touch with their families , and also donating air purifiers and other appliances to the hospitals and quarantine centers. Samsung decision in serving the communities in their country indirectly had practice the indirect method strategy as Samsung allows the customers or people to try their product and experienced it themselves. As the results, Samsung’s profit rose despite the pandemic as 66% of their citizens strongly support this brand. This show Samsung company had a right decision making in marketing and do well in pandemic. They take the opportunity as many customers chose to upgrade their phones, laptops and other devices to have a better work from home. Samsung company stability also successed them in producing the virtual Galaxy S21 Launch Event in the pandemic. Other than that, decision making of customer also effected from pandemic Covid-19. Back then before the regulation changed to shut the business operation, customers are welcomed to walk-in and enter any of Samsung center or branch to take a look at their products, try the gadgets there and let customers know that their new products are good to use. By right, customers can easily purchase Samsung brand products from their Samsung center itself. The workers of Samsung can approach the 5

customers, explain details about their products, and provide any services needed by customers. But now, situation are not same anymore where Samsung stores are temporarily closed, pandemic has impact decision making of customers that usually purchase products by enter the stores to online purchasing in Samsung Official Online Store website. Samsung itself has changed their business operation to online business during pandemic. They also accept and provide the warranty services through online managed by customer service as Samsung service center closed in pandemic. Lastly, pandemic Covid-19 also impact the decision making in hiring new employees. Physically advertise vacancies through newspapers now have changed. In pandemic situation, all the vacancies were advertised online in the Internet. A lot of applications such as Linkedin, Jobstreet, and much more provide details of job vacancies informations that easy to access by people. What people need to do is send their resume application to the company. They will informed you further on date of interview by your email. Not to surprise, the interview session will be carried out in online virtual meeting. Changed of regulation and guidelines from government require us to change the way or method in hiring employee. This also to ensure the safety of everyone involved. 6

2.0 SAMSUNG.LT.CO STANDARD OPERATION PROCEDURE FORCOVID- 19 MANAGEMENT AT WORKPLACE Introduction: In January 2020, the World Health Organization (WHO) declared the coronavirus disease in Hubei Pro A new coronavirus outburst in Hubei Province, China, was an emergency of international concern for public health in January 2020 by the World Health Organization (WHO).. This virus cause major changein the economic center and our company are not left behind. And because of that we applied this standard operation procedur to prevent this virus from spreading so, The Board of Directors, samsung .co 's management and employees with its subsidiaries shall follow the SOP for COVID-19 Manager at work to minimise and prevent the impact of COVID-19 conditions of the outbreak in all of our operations. In conjunction with the safe and secures practise concerning Coronavirus COVID-19 in the country. Purpose:  This Standard Operational Procedure (SOP) is intended to describe how the work is carried out in all offices, factory and project areas, while at the workplace Covid-19 is prevented and contained.  To ensure that legal obligations are made aware and complied with by identifying all factors that may harm employees and others. Scope: This SOP applies to management, employees and visitors. 7

Daily operating procedures  Daily temperature checks before enter the workplace. Those with systoms will be denied entry to the workplace and are required to undergo healthchecks at a clinic or will be placed under quarantine. These are some symptoms of Coronavirus  Presence of employees at office should not be more than 50% of total streght to ensure that necessary work can continue to be done.  workers are required to wear face masks as well as practice personal hygiene.  Considers a no handshaking policy.  Enforce hand sanitization at enterance for visitors.  Employees are required to observe the social distancing of at least one meter to refrain unnecessary interactions between them.  Canteens are only available for takeaway.  Socaial activies in large group are strictly prohibited. 8

Cleaning  Maintain regular housekeeping practices, including routing cleaning and disinfecting surfaces, equipment and other elemets of the work environment.  Clean all the touched surfaces in the workplace frequently, such as workstation and doorknobs.  Ensure the public areas such as canteen, pantries, meeting room are disinfected daily. 9

2.2 Reflecting to the Pandemic the company has decided to focus on online marketing. There is a need to have more workers who has qualification on online marketing. Discuss all the concerns on the job position and the job analysis. Plan the selection process in selecting the new employees. You may include the most suitable selection method. Introduction : Since the release of the first volume in May 2020, the COVID-19 pandemic as continued to rage around the world. The spread of covid-19 pandemic has had a major impact on survival, safety and health in the community. Given that there is no other option, the practice of new norms of life in the context of the still contagious COVID-19 epidemic needs to be strengthened among the local community. During the pandemic COVID-19 internet lines were very important and often used by every walk of life. This is because with this new norm, people are not encouraged to do any activities outside the home and they are only allowed to be at home during the implementation of movement control to reduce the transmission of COVID-19. Therefore, all activities of buying and selling, employment, learning is online only. MARKETING ONLINE In navigating these uncertain times, Samsung has an important role to look after our employees , support our customers , and aid our communities. We are dedicating resources to help those in need and help us , as a society , emerge stronger on the other side. 10

JOB POSITION  MANAGER A manager has to perform functions like planning , organizing , staffing , directing and controlling. All these functions are essential for running an organization smoothly and achieving enterprise objectives.  PROMOTER The promoter is liable for promoting the features of a product to an audience or client. Shows how manufactured goods work takes questions, and attempts to influence customers or clients to buy a product. Also need to convince customers that the product from our company are the best.  PRODUCTION MANAGER As a production manager, you'll make sure goods and services are produced safely, cost-effectively and on time and that they meet the required quality standards.The scope of the job depends on the nature of the production system. Many companies are involved in several types of production, adding to the complexity of the role. It's likely that you will be responsible for both human and material resources.The job may also be referred to as operations manager.  FINANCIAL MANAGER The Finance Manager will be responsible for managing the financial operations and processes for a Tier 1 Wireless Carrier in Samsung Electronics America. You will manage marketing and sales expenditure for the account, reviewing/submitting sales and marketing programs, performing the contract/term sheet content review, and resolving financial and accounting issues. 11

JOB ANALYSIS We started with as a grocery trading store on March 1, 1938, by Lee Byung-Chull. He started his business. Now Samsung, South Korean company that is one of the world’s largest producers of electronic devices. Samsung specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems. It has become one of the most-recognizable names in technology and produces about a fifth of South Korea’s total exports. As to maintain our legacies in a successful leadge we will take the best and the most passionate people to work with us. We're strongly believe in workforce diversity and accept the best of the best. 12

PROCESS IN SELECTING THE NEW EMPLOYEES During this pandemic only interview through online allowed.  Interview Online interview is an interview conducted remotely through an online chat, video , or audio platform. Sometimes called a digital interview, the online interview is mainly defined by the type of technology or platform used to conduct the interview .  Platform used to conduct the interview : - Live Video : The most common type of online interview will take place over a platform like , Microsoft team , Zoom , or Google Hangouts. This is not dissimilar to a face-to-face interview but has the advantage of a allowing a company to include remote candidates who can’t make it to the office for an in-person meeting. - Video Resume : Video resume are another example of screening methodology employers can utilize in place of a traditional interview. A recruiter creates a set of guidelines on what the video should include and requests candidates to submit an introduction similar to an evaluator pitch.  How to prepare for online interview. Preparation is a critical element for an interview. Consider following these steps to prepare effectively for your online interview. - Test the technology : Before starting the interview familiarize yourself to know a little about technology. You can also try trying out a microphone or sound so that during the interview session your voice can be heard clearly. Voice problems can also disrupt your interview. Also, check and make sure you are using a professional screen name that will be easy for the interviewer to recognize. - Make a practice : You can also do interview exercises to familiarize yourself during the actual interview. You can also try interviews with your family members or friends. This is so that you will not feel awkward during the actual interview. 13

- Choose the right place : The environment or place is also one of the factors in an online interview. During the interview, we need to be in a clean, comfortable and quiet place. This can make our interview easier and at the same time can run the interview well. Not only that, a noisy environment can also be emotionally disturbing interviewer. A professional backdrop will show the interviewerthat you are serious about the interview and the job. - Gather your materials : During the online interview, you also need to provide a book and a pen to record the important content presented by interviewer. In addition, you also need to provide all the information and complete personal details. you are also encouraged to provide your skills certificate to him. for your information, our company values skills and experience. This can make everything easier if we have it. - Prepare your own questions : In addition to preparing answers to some common interview questions, it is also advised that you prepare several questions of your own.Ask the interviewer about job requirements, the benefitsand salary or what they think of the company. Any questions that allow the interviewer to share additional information about what they expect from the ideal candidate will help you in the next stage of interviewing.  TIPS FOR ACING YOUR ONLINE INTERVIEW When the time comes for your online interview , you will want to conduct yourself professionally and make a good impression. Here are our tips for how to ace your online interview : - Dress Professionally : Even though you are not meeting your interviewer in person,it is still important to dress professionally. Wear suitable suit or business casual and wear 14

something clean and conservative. Wear nice pants and shoes,in case you need to stand up or walk away from the camera. - Make eye contact : Making eye contact during interview is very importance because this is show that respect to the interviewer. Maintaining eye contact and nodding will show the interviewer that you are involved and listening attentively. - Consider your body language : Remember to smile and nod when the interviewer speaks. Sit up straight and act as you would during as in-person interview.You abviously will not be able to shake hands when signing off, so you will need to show your professionalism. - Relax : During online interview you will be nervous. So what should you do is take a deep breath before the call , and try to remain calm , also do not forget to drink water before start. So from that, you can healing yourself and keep calm. - Have a backup plan : Before the interview, you need to contact your interviewer and agree upon a backup plan in case of glitches . Transitioning to a phone call or rescheduling for a later time are both possible solutions for technical difficulties. - Follow up after : Lastly , after the interview you will need to send a thank you note to the interviewer as an appreciation. Then you need to wait for a few days after the interview and if you have not heard from the interviewer, reach out to them. Ask if the hiring process is still on going and find out if they need any more information from you. Remember to always thank the interviewer for their time. 15

3.0 Tips to the employees who work from home to stay productive and have balance in work and life. 1. Maintain Regular Hours Set a schedule and stick to it most of the time. Having clear guidelines for when to work and when to call it a day helps many remote workers maintain work-life balance. For example, you can create a timetable and divide the times for work, relax time and family time. It will makes you discipline and creates a life balance. 2. Create a Morning Routine Deciding you'll sit down at your desk and start work at a certain time is one thing. As we all know, mourning routines is the most important things for us to keep the energy throughout the day . If we have a bad morning it will affected our moods in the day so make sure to have a best morning ever! To illustrate of that, a morning walk before start working can give you a perfect morning routine. 3. Set Ground Rules With The People in Your Space Set ground rules with other people in your home or who share your space when you work. 4. Schedule Breaks In our company we must know the policy on break times and take them. A day off wont hurts.. give yourself adequate time during the day to walk away from the computer screen and phone. Some good times with your family members and spend a good quality times with them . When you are happy and not stressed out it can improve your work perfomace. 16

5. Leave Home To the extent that it's allowed and safe during the pandemic, get out of the house and move your body. Your body needs movement and blood circulation. Plus, the fresh air and natural light will do you good. Ideally, step outside for at least a short while before, during, and after your working hours. 6. Keep a Dedicated Office Space In an ideal world, remote employees would have not only a dedicated office, but also two computers, one for work and one for personal use. It's more secure for the employer. By having a comfortable work space it increase your focus while doing works. 7. Maintain a Separate Phone Number Set up a phone number that you only use for calls with colleagues and clients. It doesn't have to be a landline or a second mobile phone, or even require a SIM card. It can be a VoIP service, such as Google Voice or Skype. 8. Take Sick Day When you're not well, take time off. If sick days are part of your compensation package, take the time off that you need. You don’t need to push yourself while sick and it is not focused on physical , you can also take a break if uou are mentally sick. Don’t worry our company policies are included with it ! So you better take it because not taking it is like throwing away money. 17

REFERENCE https://www.indeed.com/career-advice/interviewing/online-interview- tips https://www.yourarticlelibrary.com/management/manager/role-of- manager-in-an-organization/53144 https://www.prospects.ac.uk/job-profiles/production-manager https://lensa.com/finance-manager-integrated-mobile-marketing- jobs/plano/jd/84a56a16c2b249ddeeeb54cd5c742f01 https://www.britannica.com/topic/Samsung-Electronics 18