HandsOn Hong Kong Annual Report 2016

“Be the Change. Volunteer.”

Contents: 03-04 05-062016: OUR IMPACT AT A GLANCE 07OUR MILESTONES 08-11LETTER FROM OUR FOUNDER AND CHAIR OF THE BOARD 12-16HONG KONG IN NEED 17-25OUR VOLUNTEERS 26-33OUR NGO PARTNERS AND BENEFICIARIES 34-37OUR CORPORATE PARTNERS 38-41OUR FUNDRAISING AND EVENTS 42-44OUR FINANCIALSOUR TEAM AND ACKNOWLEDGEMENTSHandsOn Hong Kong Annual Report 2016 02

2016: OUR IMPACT VOLUNTEERS BENEFICIARIES25,521 28,870 HOURS OF VOULUNTEER SERVICES BENEFICIARIES 15,239 REGISTERED VOLUNTEERS 5,775 MEALS DELIVERED 4,039 ACTIVE VOLUNTEERS1 65,766 KG OF UNWANTED FOOD RECYCLED 1,633 VOLUNTEER ACTIVITIES ORGANIZED 144 VOLUNTEERS AWARDED2 3,726 KG BARS OF SOAP RECYCLED 42 VOLUNTEER LEADERS 200 TREES PLANTED 77 LOCAL GRASSROOTS NGO PARTNERS 612 KG OF TRASH COLLECTED FROM1 volunteered at least once in 2016 BEACHES2 contributed at least 20 service hoursHandsOn Hong Kong Annual Report 2016 79 HOUSING UNITS RENOVATED AND CLEANED

AT A GLANCE CORPORATES COMMUNICATIONS26 70 68,253CORPORATE CORPORATE PARTNERS VOLUNTEER PROGRAMS UNIQUE VISITORS ON HANDSON HONG KONG WEBSITENGO 2,997 FACEBOOK SUPPORTERS 415 LINKEDIN FOLLOWERS 77 165 INSTAGRAM FOLLOWERS NGONGO PARTNERSHandsOn Hong Kong Annual Report 2016 03-04

OUR MILESTONES • HandsOn Hong Kong • HandsOn Hong Kong • Organized 1,000th established Advisory Board volunteer activity established • Received charity status • HandsOn Hong Kong under the name 2009 changed registered “HandsOn China” charity name to “HandsOn Hong Kong Ltd” • First volunteer activity organized 20122007 2008 2010• HandsOn website • Held first gala dinner launched raising funds to hire first full-time staff member• First corporate volunteer activity organized • Reached 1,000 registered volunteersHandsOn Hong Kong Annual Report 2016

• Staff expanded to • Launched our Skills 7 full-time staff Development Workshop• Listed on WiseGiving • Over 25,000 volunteer• Received major grant award hours achieved from Operation Santa Claus • Over 15,000 registered to develop a social enterprise volunteers• Over 15,000 volunteer hours achieved 2016 20142013 2015 • Reached 5,000 registered • Became member of UN Global volunteers Compact and Hong Kong Council of Social Services • HandsOn Hong Kong Facebook page launched • Launched our Soup for the Elderly programHandsOn Hong Kong Annual Report 2016 • Over 20,000 volunteer hours achieved 05-06

LETTER FROM OUR FOUNDER AND CHAIR OF THE BOARDDear Friends,On behalf of the HandsOn Hong Kong team and Board of Directors, I would like to extend ourappreciation for your support and commitment over the past 10 years—and 2016 in particular. Thework we do serving the community would not be possible without the dedication of our NGO andcommunity partners, volunteers, volunteer leaders, corporate partners, donors and other supporters.Together, we are creating a caring community that gives its time and talent to transform HongKong.We are incredibly proud of the growth that HandsOn has seen each year—in number of NGOssupported, volunteer programs run, number of volunteers and hours served—and 2016 was nodifferent. Our staff of seven people ran an average of 136 volunteer programs each month, supporting77 non-profit partners. In just one year, our 15,000+ registered volunteers devoted more than25,000 hours of service, representing a 13% increase over the previous year.Through generous grant support, we launched meaningful new programs in 2016, such as the SkillsDevelopment Workshops for teens and young adults with intellectual abilities that empowerstudents and teach skills for potential employment. We also continued our signature Soup for theElderly program, mobilizing volunteers to deliver freshly-made traditional soup to elderly citizenswho are immobile or living alone.Our work with corporate partners increased in both volume and scope in 2016. We appreciateseeing first-hand the benefits to business when they engage their employees in meaningful communityservice programs. We understand what makes the most effective staff volunteer programs and areproud to work with global brands and local companies alike.I hope you enjoy reading more about our work and the impact that we’vemade together. We look forward to continuing our partnership in 2017and beyond.Sincerely,Shaun BernierFounder & Board ChairHandsOn Hong KongHandsOn Hong Kong Annual Report 2016 06

HONG KONGIN NEED

HONG KONG’S INCONVENIENT TRUTHHong Kong was ranked the world’s 12th richest country with a GDP per capita of US$58,094 andyet it also possesses the largest income gap of any country in the developed world, with 10% ofthe population holding 75% of the country’s wealth3. While one of the world’s leading internationalfinancial centers, the needs of our city’s most impoverished are great. 1.34 million Hong Kong citizens live in poverty4 1 in 5 children do not eat three meals each day 20,000 new people fell beneath the poverty line in 2015 1 in 3 elderly in Hong Kong are impoverished3 World Economic Outlook Database (International Monetary Fund: October 2016)4 Hong Kong Poverty Report, 2011-15 (Oxfam)

HELPING THOSE WHO HELP OTHERS OUR MISSION OUR VISIONHandsOn Hong Kong mobilizes and Our vision is a caring community thatempowers our community to meet gives its time and talent to transformpressing social needs in Hong Kong Hong Kong. through volunteer services.HOW WE DO OUR WORK CORPORATE PARTNERSPartner with small, under-served grassroots NGOs.We identify NGO capacity needs, create programs NGO INDIVIDUALto meet these needs and then recruit, train and PARTNERS VOLUNTEERSmanage volunteers to run activities supportingthese programs. This allows our NGO partners moretime to focus on their front-line activities.Create a variety of meaningful volunteeropportunities that are flexible and accessible.We are a first point of contact for busy Hong Kongersinterested in performing community service, butuncertain how to best support NGOs in need of help.Our volunteers are drawn to the local nature of ourcauses, the variety of organizations supported, and theease of our online platform.Supporting corporate community engagement. Wedevelop bespoke volunteer programs for corporatepartners who want to involve their staff in communityservice initiatives that best support the needs ofHong Kong’s NGOs and their beneficiaries.HandsOn Hong Kong Limited is a tax exempt organization in Hong Kong under Section 88 of theInland Revenue Ordinance (Cap. 112). We perform our work for the community as a free public service —at no cost to our NGO partners or to individual volunteers.HandsOn Hong Kong Annual Report 2016 10

SUPPORTING THOSE WITHOUT A VOICEThe volunteer programs we develop at HandsOn Hong Kong support the following range ofbeneficiary groups—those identified by us and our NGO partners as being in the greatest need. The diversityand flexibility of our volunteer activities reflect the broad range of beneficiaries and causes we serve.CHILDREN & YOUTH5 FEMALE MIGRANT WORKERS940% 58%of children from low-incomefamilies do not have a of female domestic helperssuitable space to do their report to have beenhomework verbally abusedELDERLY6 ANIMAL WELFARE101 in 3 4 dayselderly in Hong Kong live the time it takes for thebeneath the poverty line AFCD to destroy a homeless dog if unclaimedENVIRONMENT7 REFUGEES & ASYLUM SEEKERS1115,509 HK$3,200tonnes of trash collectedfrom Hong Kong beaches the amount of money anin 2015 asylum seeker is given to exist on each monthPEOPLE WITHDISABILITIES8 ETHNIC MINORITIES122 times 50.2%higher unemployment rate poverty rate amongstamong people with Hong Kong residents ofphysical disabilities Pakistani ethnicity5 Third of Hong Kong’s poorest children ‘going without regular meals of meat and fish’ 8 Hong Kong poverty situation report on disability 2013 (Government of the HKSAR) (South China Morning Post: 13 January 2017) 9 Mission for migrant workers survey (2012) 10 AFCD Animal Management (http://www.pets.gov.hk)6 Poverty alleviation and retirement protection (Chief Secretary for Administration’s 11 Hong Kong’s asylum seekers demand better support to help and protect refugee children Office: January 2017) (South China Morning Post: 20 November 2016)7 Hong Kong must clean up its act when it comes to garbage (South China Morning Post: 12 The Status of Ethnic Minorities in Hong Kong 1997-2014 (The Zubin Foundation) 13 August 2016)HandsOn Hong Kong Annual Report 2016 11

OUR VOLUNTEERS

BY THE OUR VOLUNTEERS IN 2016NUMBERS HandsOn Hong Kong mobilizes thousands of volunteers each year, 25,521 to help us achieve our mission to meet Hong Kong’s pressing social needs through volunteer services. Throughout 2016 we recruited Individual volunteer 4,039 volunteers to participate in 1,633 activities. service hours HandsOn volunteers support our programs in many different ways, ranging from visiting isolated elderly citizens in their homes, to helping 1,633 vulnerable children with their school work and serving food to underprivileged families in community kitchens. The scale of our Volunteer activities NGO partners’ needs varies with some of their programs requiring the organized support of one or two volunteers per activity, while others need up to 50. 4,039 What motivates our volunteers? Active volunteers A survey conducted in January 2017 with 139 active HandsOn Hong Kong volunteers provided insight into what they get from their volunteer experience and why they volunteer: 65% want to contribute to society 60% enjoy learning about social issues in Hong Kong 48% feel more connected to their community by volunteering 48% feel they made a positive social impact by volunteering 24% feel that volunteering builds a larger social network 13% gain new practical skills through volunteering Many of our volunteers have supported HandsOn for several years, with some having volunteered with us since we launched our operations in 2007. Our volunteers are also committed—Alan Wong dedicated 278 hours of community service in 2016, and another five volunteers completed more than 100 hours each. 13

OUR VOLUNTEER LEADERSHandsOn Hong Kong’s Volunteer Leaders are instrumental to the running of our year-round calendarof volunteer activities. These individuals commit to lead a specific volunteer program for a minimumof three months. They conduct on-site briefings for all first time volunteers, are responsible for coordi-nating volunteers through pre-event reminders and provide event reports and post-event feedback toour team.Our Volunteer Leaders’ contribution to HandsOn Hong Kong—and the NGOs and beneficiaries weserve—is invaluable to our work. Liat Hoffmann leads homework sessions for physically disabled children Two years ago, I was researching I hope that the kids that I am involved volunteering opportunities for non with have a chance to practice their Chinese speakers in Hong Kong, and English and have gained the skills and HandsOn Hong Kong was one of the confidence to allow them to interact few groups that had these kind of with other native English speakers in opportunities. the future. HandsOn Hong Kong’s staff is very I am very fortunate to have the life I passionate about what they do and I have but unfortunately not everyone think that is carried over to the is as lucky as I am. So I believe it is volunteers, which makes volunteering important for me to give back. with HandsOn Hong Kong a great and Especially as an expat living in a positive experience. foreign country...Yu Lik Cheung leads outings for children with disabilitiesI feel that the impact on my own Many volunteer positions requirelife has been as big as, if not long-term time and resourcesbigger than, the impact on the commitments. HandsOn provideswell-being of the people we serve. the much-needed flexibility to people who have the heart to serve... after serving for a while, I started but may have other responsibilitiesto feel the joy inherent in the time and obligations which make it notspent with children, elderlies, other possible to serve on a regularmembers of our society and our basis.fellow HandsOn volunteers.HandsOn Hong Kong Annual Report 2016 14

Our work was supported by 42 dedicated Volunteer Leaders in 2016:Alain Costeroste Jessmin Tay Alex Raper Jonathan Cheng Amy Chin April Lee Lesley Sze Bernie Lo Liat Hoffmann Bianca Yip Lovelyn Padernal Brian Kwok Carmen Lai Mary Leung Charlie Fung Meg Fung Clara Tang Matthew Au Daney Chan Olivier Hui-Bon-Hoa Diana Choi Pia Warburton Edmund Siu Rebecca Ng Ringo Wong Esther Wong Samantha Lee Eva Kwok Sarah Mitchell Evelyn Mak Seema Shahi Sze King Harry FungHelga Dankaart Vincent IpJacqueline Lim Vivian Leung Ying-ying Cheng Janet Wai Yolanda LauJennifer Booth Yu-lik Cheung Jennifer LawThank you!

VOLUNTEERS PUTTING THEIR SKILLS TO USEEach year the HandsOn Hong Kong team are fortunate enough to connect with volunteers keen to usetheir professional skills to assist us with our business operations, and ability to effectively communicateour services. In 2016 our work was supported by grant writers, IT specialists, translators, copywriters and several other professionals, who provided their time and ability on a pro bono basis.One of these individuals was Mozart Chan, whose photography skills allowed us to capturepowerful moments between our beneficiaries and volunteers for use in our communication channels. A photo Mozart took on a 2016 trip to Mozart Chan, Disneyland with students from the volunteer Po Leung Kuk photographerHandsOn Hong Kong Annual Report 2015 I love taking pictures and usually spend time taking landscape photos. By helping HandsOn, I can further develop my interests, at the same time, helping others in need. I have been involving in various kinds of activities; for example, delivery of soup to elderly, Olympics for the mentally disabled, Disneyland visiting for kids, beach cleaning, soap recycling, tutoring for ethnic minorities. I have learned a lot of what's going on within Hong Kong and understand more of the needs in society by joining various kinds of events with HandsOn. There is always something more to learn and understand about the community. 23

OUR NGO PARTNERSAND BENEFICIARIES

OUR NGO PARTNERS IN 2016 BY THE We worked with 77 NGO partners in 2016. HandsOn Hong Kong servesNUMBERS NGOs that we believe can most benefit from our services and volunteer support. With this in mind, our focus is primarily on working with small, 28,870 under-resourced NGOs directly serving the local community. Beneficiaries We served 28,870 beneficiaries in 2016, from across the following types of served groups: NGO 1% 3% 21% Children and youth 8% 2% 19% Ethnic minorities 77 Environmental protection 16% People with disabilities NGO partners Impoverished citizens 21% 9% Elderly care 5,775 Refugees and migrants Other activities Meal boxes Empowerment of women delivered We regularly review and accept new NGO partners, based on capacity, and maintain the following criteria for all NGOs we work with: • Must be registered as a charitable institution under section 88 of the Inland Revenue Ordinance • Primary focus of work is serving local needs in Hong Kong • Activities for volunteers need to be service focused (not money collection) • Commit to report on impact of volunteer programs, including number of beneficiaries and volunteers • Provide event photos for record and external communication • Participate in annual evaluation survey • Maintain open communication with HOHK staff 18

HOW WE WORK WITH OUR NGO PARTNERS RELATIONSHIP FRAMEWORK THE VALUE WE ADDThere is a defined process the HandsOn Hong We regularly review and refine the way ourKong program team follows when first team works with our NGO partners based onconnecting with a new NGO partner, through the feedback we receive. Our annual surveyto once the relationship has been established: is an important tool for us to monitor how effectively we are addressing the needs of the Site-visit conducted by HandsOn Hong Hong Kong community. The survey is Kong program team—needs assessment completed online, with follow-up meetings conducted and review of past/current and evaluation conducted as necessary. volunteer programs. Our January 2016 survey was completed by 45 NGO partners—98% of which highly value HandsOn Hong Kong team to conduct working with HandsOn Hong Kong to design post-visit de-brief. Revert to the NGO their volunteer programs. with volunteer program recommenda- The survey also helps us to gauge in which tions. ways they found working with us most Once partnership with NGO partner is valuable, so we can continue to deliver in these confirmed, HandsOn helps to plan for areas and determine how to strengthen our activity logistics and organize required operations in others. materials if necessary. As a result of working with HandsOn Hong Kong: When an activity is ready to launch it is listed on the HandsOn Hong Kong 79.6% felt they had been promoted to a new activity calendar online. audience The first time an NGO activity runs with 72.7% felt they saved cost and manpower our volunteers, a member of the HandsOn 36.4% felt they received more opportunities to team will lead a volunteer briefing session and take on-site notes to de-brief with collaborate with corporates NGO staff. 29.6% felt they received more direct donations Subsequently a regular Volunteer 11.4% felt they learned new skills Leader may be assigned to manage the activity and volunteers on-site and provide ongoing feedback to our team. HandsOn consultancy provided through- out program.HandsOn Hong Kong Annual Report 2016 19

SIGNATURE VOLUNTEER PROGRAMSIn 2016, the 1,633 volunteer activities HandsOn Hong Kong operated throughout the year served more thanten types of beneficiary groups. Here is a closer look at three signature volunteer programs our team wasinstrumental in developing to support our NGO partners and their beneficiaries.1. SKILLS WORKSHOPSCommunity Challenge Program descriptionThe government estimates that there are 600,000 HandsOn Hong Kong worked closely withindividuals with disabilities living in Hong Kong and the the Choi Jun School in 2016 to help devel-unmployment rate amongst this group is 6.7%13—nearly op skills workshops for teens and youngdouble that of the general population. adults with intellectual disabilities. These programs empower them and teach skillsMany of these young people have limited access to with the potential to provide viableprofessional skills training and opportunities to employment opportunities.integrate with mainstream society. Consequently it isdifficult for them to secure employment after leaving These tailor-made vocational trainingschool and contribute to society in a fulfilling and programs cover specific skills, such asmeaningful way. preparing food and beverages or making crafts. We have had particular succcess with the “Art Latté” workshops. The students are supported by volunteers recruited by HandsOn to maximize their learning. Interaction with caring individu- als, beyond the security of their families and teachers, is critical to the students’ personal and social development. In 2016, we helped to develop 18 skills workshops, and mobilized 93 volunteers to support these activites. These workshops played a role in equipping 183 students with employable skills.13 Hong Kong Poverty Situation Report on Disability 2013 (Government of the Hong Kong Special Administrative Region) 20HandsOn Hong Kong Annual Report 2016

2. SOUP FOR THE ELDERLYCommunity ChallengeThe poverty rate amongst the elderly in Hong Kongcontinues to grow, with 30% of citizens over the age of65 now destitute—an increase of 14,700 people fromthe year before14. With demand for elderly care homesfar outweighing the supply, this forces elderly to remainin their homes for longer, often in isolation.With elderly remaining at home for longer, this is alsoplacing additional burden on the city’s elderly centersand social workers. Many of them do not have the staffor resources to ensure their well-being—and monitorthe living conditions—of all the elderly in their localcommunity.Program description Delivering the soup at the start of the visit is key—this ensures that the beneficiary receivesIn 2016 we supported the work of the Pok Oi a nutritious meal that day, puts them at easeHospital Chan Ping Memorial Neighbourhood and encourages them to speak openly withElderly Centre, through our ‘Soup for the elderly’ the volunteer about their daily life. A visitprogram. This signature HandsOn program mobiliz- would typically last 45 minutes.es volunteers to deliver freshly-made traditionalsoup to elderly citizens who are immobile or live In 2016, we supported 1,124 elderlyalone. beneficiaries through ‘Soup for the elderly’ and other programs developed specifically toBefore conducting the visits, volunteers attend a serve this beneficiary group.briefing at the local elderly center to understandhow best to sensitively communicate with thebeneficiaries and what to note as they makeobservations about their living conditions.14 Hong Kong Poverty Situation Report 2015 (Government of the Hong Kong Special Administrative Region) 21HandsOn Hong Kong Annual Report 2016

3. TUTORING ETHNIC MINORITY STUDENTSCommunity Challenge Program descriptionAccording to the 2016 population by-census Hong HandsOn has worked with the Centre forKong is home to more than 80,000 South Asian ethnic Harmony and Enhancement of Ethnicminority citizens15—excluding foreign domestic Minority Residents (CHEER) run by thehelpers—most of whom were born in Hong Kong. The Hong Kong Christian Service Centre forpoverty rate amongst this group is as high as 22.6%, several years. We guided them through the development of their homework tutoringwith PParkoisgtarnaim’s edxpeesrciernipcitnigotnhe worst levels at 50.2%16 . sessions for ethnic minority students and recruited all volunteers to the program.A number of studies have shown that difficulties inlearning to speak fluent Cantonese heavily impacts The program is based around weeklyethnic minority groups’ ability to obtain higher level one-on-one homework sessions between aeducation and meaningful employment. This volunteer tutor and 2-3 students. Thecontributes to the fact that Hong Kong’s ethnic volunteers’ primary focus is on supportingminorities are overwhelmingly employed in menial the students’ Cantonese and Traditionaljobs at low income levels. Chinese writing. Volunteers guide the students through their homework to enhance their understanding of the subject. Volunteers are also important role models for the students and spend time listening to, or providing support around, other experiences or challenges the children are encountering. In 2016, our volunteers dedicated 299 service hours to supporting 2,423 ethnic minority students through this program.15 Hong Kong Poverty Situation Report 2015 (Government of the Hong Kong Special Administrative Region) 2216 The Status of Ethnic Minorities in Hong Kong 1997-2014 (The Zubin Foundation)HandsOn Hong Kong Annual Report 2016

MEET A CHILD IMPACTED BY OUR WORKOver 60% of the beneficiaries we served in 2016 were children or youths under the age of 18. Thisis reflective of our work every year as we and our NGO partners are committed to empowering,educating and supporting young individuals in need of support. We hope that by building theirself-esteem and equipping them with important life tools, we are maximizing their ability toactively contribute to society and end the perpetuation of poverty cycles within their families.Sijaswi is an ethnic minority student who has been part of the CHEER primary years programfor five years. Sijaswi Gurung, 23 ethnic minority student (10 years old)I started attending CHEER'sAfter School Support Classwhen I was in Primary 1 and nowI’m in Primary 5. I didn’t speakChinese very well but now myconfidence level is high inspeaking Chinese at school anddaily.At home, I love to practice theChinese vocabulary which Ilearned in CHEER's After SchoolSupport Class. I have gained areal sense of achievement fromlearning Chinese. I always lookforward to attending CHEER'sAfter School Support Classevery week.Besides I am happy that volun-teers are provided during thelessons, so that every student inthe class receives full attention.The tutors, teaching assistantsand volunteers are professionaland patient, and get to know thestudents very well. HandsOn Hong Kong Annual Report 2015

OUR 2016 NGO PARTNERSHONG KONG• Alliance of Ex-mentally Ill of Hong Kong• Ark Eden• Baptist Oi Kwan Social Service• Bethune House• Business Environment Council• Care for your Heart• China Coast Community• China Peniel Missionary Society Social Centre for theElderly of Grace• Choi Jun School• Christian Action Ethnic Minority Centre• Christian Action Chungking Mansions Service Centre• Clean Air Network• Doctor BB• Ecotour 330 New Life Psychiatric Rehabilitation Associa-tion• Feeding Hong Kong• Food Grace• Free Methodist Church Chuk Yuen IVY Club• Green Glass Green• Green Social Work• H.K.S.K.H. Kowloon City Children and Youth IntegratedService Centre - Jockey Club Youth Express• Hong Chi Morninglight School, Tuen Mun• Hong Chi Morninglight School, Yuen Long• Hong Kong Christian Service: Centre for Harmony andEnhancement of Ethnic Minority Residents (CHEER)• Hong Kong Mutual Encouragement Association Jane ShuTsao Social Centre for the Elderly• Hong Kong Red Cross John F. Kennedy Centre• Hong Kong Red Cross Margaret Trench School• Hong Kong Red Cross Princess Alexandra School• Hong Kong Society for The Deaf• Hong Kong Society for the Protection of Children• Hong Kong Special Olympics• Hong Kong Women Foundation Ho Kwok Pui-chun SocialCentre for the Elderly• ICFG Lung Hang Church Elderly Centre• i-Future Teens International Foundation Limited• Justice Centre Hong Kong• Kids4Kids• Li Sing Tai Hang School• Mary Rose School 05-06

• Mission to New Arrivals The Creation Farm• Mission to New Arrivals The Life Building Centre• Ocean Recovery Alliance• SAHK Pak Tin Pre-school Centre• Pathfinders• Plastic Free Seas• Po Leung Kuk Anita L. L. Chan (Centenary) School• Po Leung Kuk Yu Lee Mo Fan Memorial School (Boarding Section)• Pok Oi Hospital Chan Ping Memorial Neighbourhood Elderly Centre• Project Touch of The Boys' & Girls' Clubs Association of Hong Kong• Rhenish Church Grace School• SAHK Jockey Club Elaine Field School• Sam Shui Natives Association Lau Pun Cheung School• Savior Lutheran School• Sik Sik Yuen Ho Chak Neighbourhood Centre for Senior Citizens• Soap Cycling• St. James' Settlement• Teen's Key• The Boys' and Girls' Club Association• The Evangelical Lutheran Church of Hong Kong (ELCHK)• The Hong Kong Council of Early Childhood Education and Services (CECES)• The Hub Hong Kong Children and Youth Centre• The IMC of C.C.C. Kei Shun Special School• The Sovereign Art Foundation• Tung Wah Group of Hospitals Centre for Family Wellness and Child Development• TWGHs Jockey Club Lei Tung Integrated Services Centre• TWGHs Jockey Club Tin Shui Wai Integrated Services Centre• United Christian Nethersole Community Health Service• Good Neighbour Network (Tin Shui Wai)• Very Hong Kong• Wang Tau Hom Pre-school Centre• Yau On Lutheran Centre For The ElderlyCHINA• Shenzhen University• Jinshe Lianhua Rehabilitation Centre for special needs children• DuckGaGa• Xingguang• Jin Se Nian Hua special needs children rehabilitation centre• Nan Shan Xing Guang special needs children rehabilitation centre• Ai Xin Zhi Hui special needs children rehabilitation centre• New Hope for the special children’s rehabilitation centre• Shenzhen Wenxin Social Work Service Center

OUR NOUR CORPORATEPARTNERSHandsOn Hong Kong Annual Report 2015

O PARTNERSBY THE OUR CORPORATE PARTNERS IN 2016NUMBERS Around the world, a growing number of companies are implementing employee volunteer programs that create value for their organization, staff and communities. Research continues to show that companies benefit from these programs and realize gains across their business. Employee volunteer programs can help organizations to: 7,247 • Attract and retain top talent; • Support employee engagement; Corporate volunteer • Promote leadership development; service hours • Promote work-life balance amongst employees; • Develop employee’s hard and soft skills; 26 • Meet corporate social responsibility and business objectives; • Create additional brand value. Corporate partners 8% 21% 2,141 HandsOn Hong Kong’s Community Engagement team develops bespokeCorporate volunteers corporate v16o%lunteer programs that meet organizations’ specific needs. Engaging our services for19t%he management of these programs allows our mcoaripnotaraintefopcaur2st1n%oenrsthtoe9i%rbecnoerefitbfursoimnesosu.rEevxepryerbtiessepaonkde experience, while they corporate program we develop supports the work of one or more of our NGO partners, thus benefiting the wider community and raising awareness of Hong Kong’s social issues. In Hong Kong, the need for companies to engage with the community in a meaningful way has never been more evident. The latest Edelman Trust Barometer17 revealed that trust in Hong Kong business is at an all-time low, with only 34% of those surveyed responding positively. While trust is low, 66% of citizens expect business to play a role in addressing societal issues. Edelman’s report suggests that beyond having ethical business practices, one important driver of trust for business is helping to address society’s needs. 17 Edelman Trust Baramoter 2016: Annual global study 27

7 PRACTICES FOR EFFECTIVECORPORATE COMMUNITUY ENGAGEMENTWhen working with our corporate partners at HandsOn, we follow the ‘Seven Practices ofEffective Employee Volunteer Programs’18 to help our clients drive the success of their communityengagement. The framework was established by Points of Light, the world’s largest organizationdedicated to volunteer service, of which HandsOn is an affiliate.1. The Plan Identify your employee, social and business goals for volunteering.2. Design Harness employee passion and3. Leadership skills, and adopt the right incentives, programs and policies to create a culture of service. Secure buy-in and empower leaders at all levels of your organization.4. Partnerships Cultivate strategic, high impact partnerships with government, private and NGO partners .5. Employee Inspire enthusiasm, support and Engagement stewardship for volunteering to drive employee engagement.6. Measurement Evaluate business and social impact.7. Success and Recognize and celebrate success, Growth and continually improve your program.18 Seven Practices of Effective Empoyee Volunteer Programs (Corporate Institute: A Points of Light Enterprise, June 2014) 28HandsOn Hong Kong Annual Report 2016

BESPOKE CORPORATE PROGRAMSThe 70 community engagement programs we ran for our corporate partners in 2016 took a variety offormats, ranging from large-scale, one-off events for the whole office to monthly or quarterly programs forcertain departments or interested employees. Here is a closer look at three programs of varying scale.1. AXIOM LAW—A FIRST COLLABORATION WITH HANDSONAxiom Law collaborated with HandsOn Hong Kong for At Axiom, we give back to our communitythe first time to plan a morning of volunteering for their through “Axiom Engage”—an initiative tostaff in November 2016. Volunteers spent three hours leverage our talent and resources to positivelyvisiting elderly beneficiaries supported by the Yau On impact the community at large and toLutheran Centre for the Elderly. The activity included a enrich the experiences of our employeesbriefing from the center on how best to communicate through volunteering opportunities,sensitively with the beneficiaries and what types of skills-based and social engagement.observations were required about their living conditions. By partnering with HandsOn Hong Kong,The volunteers divided into teams to visit 24 households— we are able to improve our communityall beneficiaries visited were living alone. The volunteers while embodying a fresh, irresistible,talked with them and helped to prepare the traditional thoughtful and committed outlook.soup they brought with them to each home. HandsOn Hong Kong makes corporate volunteering easy—they provide an arrayBENEFICIARIES SERVED: 24 of volunteering opportunities to chooseNUMBER OF VOLUNTEERS: 54 from including customized events andTOTAL NUMBER OF VOLUNTEER HOURS: 18 arrange all the logistics on the day. It has been a pleasure to have HandsOn HongHandsOn Hong Kong Annual Report 2016 Kong as our charity partner. Aren Chiu Axiom 29

2. PERNOD RICARD—A FULL DAY OF COMMUNITY SERVICEOn 2nd June 2016 all 87 Pernod Ricard offices across the 356 TOTAL NUMBER OFworld united for the group’s annual day of community SERVICE HOURS PERFORMEDservice: Responsib'ALL Day. The HandsOn Hong Kongteam was engaged to develop and manage communityengagment programs for 178 volunteers from the group’sHong Kong office, in support of three different NGOs:PERFORMING FARM WORK AT NEW-LIFE FARM:69 volunteers helped out at an eco-farm which providestraining and employment for people recovering frommental illness. Three herbal gardens were built, onegarden weeded and one lemongrass plot refurbished.INSTALLING ENERGY SAVING DEVICES IN HOMES:59 volunteers visted the homes of elderly citizens toinstall energy saving devices that would also help toreduce utility bill costs. Eight water-saving taps and 28water-saving shower heads were installed.CLEANING THE HOMES OF UNDERPRIVILEGED ELDERLY:50 volunteers visited isolated elderly citizens to helpthem clean their homes and to bring them rice dumplingsto celebrate Dragon Boat Festival. 45 households werevisited.Pernod Ricard collaborated with HandsOn I’m proud of our 18,500 global employeesHong Kong to ensure that Responsib'ALL every day, but even more on Responsib’ ALLDay volunteers could go where they were Day when they take a full day to give backneeded the most. Thank you for helping us to their local communities... Convivialité isto develop three fantastic volunteer all about sharing and living together better:programs that allowed us to contribute to there is no sustainable success if it does notthe good of Hong Kong’s society. benefit everybody. Cyril Sayag Alexandre Ricard Vice-President of Public Affairs and S&R, Chairman & CEO, Pernod Ricard Pernod Ricard AsiaHandsOn Hong Kong Annual Report 2016 30

3. AMERICAN EXPRESS—HIGHLIGHTS FROM A YEAR-ROUND PROGRAMHandsOn Hong Kong and American Express have At American Express, we believe that servingworked together on the group’s volunteer programs our communities is not only integral tofor Hong Kong staff since 2013. This activity was one running a business successfully, it is part ofof three developed and run by HandsOn in 2016, as our individual responsibilities as citizens ofpart of a year-round program. the world. Partnering with HandsOn allows us to take part in a wide variety of communityIn onPeroofgthreamactdiveitisecs,r2ip6tAiomnerican Express volunteers service activities which helps us effectively engage our colleagues to contribute to thespent three hours of their day helping to collect and community.sort surplus vegetables from a local wet market. Thiscommunity service was performed in support of a Activities and events organized were run veryfood recycling scheme operated by Food Grace. This smoothly and all these activities were wellNGO depends on the support of volunteers to collect received by our colleagues. We treasure ourfood items considered unsellable but still edible and partnership with HandsOn and we lookof nutritious value. forward to continuing to work together.All of the recycled vegetables from the volunteers’ Caroline Leeefforts were redistributed to underprivileged familieswithin the local community. Member of Charity Task Force Committe American ExpressAMOUNT OF RECYCLED FOOD: 50KGTOTAL NUMBER OF VOLUNTEERS: 26TOTAL NUMBER OF VOLUNTEER HOURS: 78HandsOn Hong Kong Annual Report 2016 31

OUR CORPORATE VOLUNTEER PROGRAMSIn 2016, HandsOn Hong Kong ran 70 corporate volunteer programs with 28 corporate partners, someof these corporate programs are listed below:JAN 2016 SEP 2016Mvision and KRC - Rugby Fun Day Moody’s - Eco workshop Aelmdeerxly- Mooncake making withFEB 2016 Msaovoindgy’lsam- Wpsorkshop making energy tAhXroAu-gFhinbaonacrdialglaitmereascywietdhucchailtdiornenpArXeApa-raCthioinneasendNeelwdeYrleyavr issnitack cNeanttixeirs - Rennovating community Linis&taFlluatnigon- Energy-saving device for elderlyMAR 2016 Nwaitthixdisis-abBioliwtielisng day for students nLei e&dFsucnhgild- rSepnorts day for specialMvision and KRC - Rugby Fun Day Oracle - Brightening up toy banksOtruadcleen-tHs andc rafting with rPeenrnnoovdaRtiiocnard - Organic farm OCT 2016 with intellectualdisabilities Mvision and KRC - Rugby Fun Day Tunedleefropnriicvaile-gDeedccohraildtereTnoy Bank forAPR 2016 PsaevrinnogddReivciacreds - Installing energry for elderlyOracle - Soap recycling ePledrenrolyd Ricard - House cleaning for NOV 2016MAY 2016 UunnddeerrpArirvmileoguerd- Sports with Amex - Eco-friendly gifts pack making elderly tAhXroAu-gFhinbaonacrdialglaitmereascywietdhucchailtdiornenAXA - Soap recycling Axiom - Soup delivery to the elderlyMoody’s - Eco-handicraft workshop WforocrlhdildVreennture - Making eco-gifts Davis Polk - Soap recyclingMoody’s - LGBT Workshop SHooanpg rKeocyncgliBngaptist University -Mdiosaobdiylit’sie-sOuting for students with WneoerdlsdcVheilndtruerne - Games with special Mvision and KRC - Rugby Fun DayMeldoeordlyy’s - Party for underprivilegedMwiothodsyp’esc-iaWl noerekdshsop for children WneoerdlsdsVcehnotoulre - Visting a specialMvision and KRC - Rugby Fun DayNtoetuhbeeergldeerrBlyerman - Soup Delivery JUL 2016 bAoXaArd- Financial literacy through DEC 2016 games with kids tAhXroAu-gFhinbaonacrdialglaitmereacwyitehdcuhcialdtiroenn pJ.rCivrielewge- dBochwilldinrgenwith under- Bloomberg - Soap recycling Hacatbivriotie- sGsloubpaploDrtainygocf hJioldyre(1n5withJUN 2016 pTraitniesenots-wOituhticnhgrownitich elderly and special needs) illness Mvision and KRC - Rugby Fun Day CNoemwmQuuneisttyCDaapyital - GreenMoody’s - Beach cleaning AUG 2016 Veolia - Soap recyclingMoody’s - Helping at farm Amex - Food recycling PimIMpCaiOred- Iccheilsdkraetning with hearingMstoudoednyt’ss - Skills workshop for with special needsHandsOn Hong Kong Annual Report 2016 32

OUR CORPORATE PARTNERS IN 2016HandsOn Hong Kong Annual Report 2016 33

FUNDRAISING& EVENTS

In 2016, HandsOn Hong Kong organized several events to amplify our fundraising efforts and raiseawareness of how we address Hong Kong’s pressing social needs through our work.Drink for Good, Hike for Hong Kong and International Volunteer Day were three of our keyevents in 2016—all signature initiatives we host on an annual basis.DRINK FOR GOODDrink for Good is an annual HandsOn Hong Kongfundraising initiative that provides a platform forpeople to create positive social impact and giveback to the community, while drinking and eatingat Hong Kong's hottest spots.HandsOn Hong Kong hosted the fourth edition ofthe initiative on October 6th, in partnership withover 60 of the city’s bars and restaurants, and 11corporate partners who each “adopted” a venueto host a Drink for Good party. Every participatingvenue supported the initiative by donating atleast HK$5 for each drink purchased that day toHandsOn Hong Kong. CBRE is firmly committed to giving back to the Funds raised from Drink for Good 2016 enabled us to community and supporting those in need. Drink amplify our volunteer programs for children with for Good continues to be a great way for CBRE special needs, supporting: to make a positive impact on the community in a fun and social atmosphere. CBRE supports 110 VOLUNTEER ACTIVITIES the event not only as a sponsor but by also 1,300 CHILDREN WITH SPECIAL NEEDS promoting the cause among our staff members, family and friends. 550 INDIVIDUAL VOLUNTEERS Tom Gaffney 35 Managing Director, CBRE Hong Kong, Macau & TaiwanHandsOn Hong Kong Annual Report 2016

HIKE FOR HONG KONG Charltons’ partnership with HandsOn Hong Kong has lasted a number of years, includingOn 29th October, HandsOn Hong Kong held the our work together on the annual event, Hike forthird Hike for Hong Kong, the annual social Hong Kong. We have been involved with aresponsibility initiative driven and participated in by range of HandsOn initiatives to help disadvantagedthe Listing Committee of the Stock Exchange of members of our community, from young peopleHong Kong. with intellectual disabilities to the elderly. Charltons and HandsOn recognise that raisingMore than 100 participants completed the beautiful money is only part of what makes these charitable6.5km trail from Pak Tam Chung Barrier to Wong initiatives successful. Like many of our seniorShek Pier, helping to raise money for the HandsOn staff, I travel extensively throughout the year onHong Kong program ‘Soup for the elderly’. This behalf of our corporate clients, so it is importantinitiative delivers freshly made traditional soup to to us that HandsOn is set up for volunteers toelderly citizens who are immobile or living alone, become involved as and when they wantproviding them with much needed nourishment without fixed schedules. We are able to commitand company. to giving back to our community thanks to all the hard work that HandsOn put in to creatingTo date, funds raised from Hike for Hong programmes that have a real social impact here in Hong Kong.Kong 2016 have made possible: Julia Charlton 16 SOUP FOR THE ELDERLY497 VOLUNTEER PROGRAMS Managing Partner, Charltons ELDERLY BENEFICIARIES BEING SUPPORTED343 INDIVIDUAL VOLUNTEERS SUPPORTING THE PROGRAMHandsOn Hong Kong Annual Report 2016 36

INTERNATIONAL VOLUNTEER DAYHeld on December 5th each year, this annual dayof recognition was initiated by the UN GeneralAssembly in 1985 as an opportunity to celebratethe power and potential of volunteerism.To mark this important day, HandsOn Hong Kongconvened 100 leaders from business, governmentand the community for a discussion around the rolebusiness plays in building community engagement.Each attendee was invited to volunteer during theevent by assembling a Christmas gift bag for achild in need, with a personal message.Daniel Franklin, Executive Editor of The Economiststarted the session with predictions on “the worldin 2017”, followed by an examination of HongKong's challenging social issues by EqualOpportunities Commission Chairman, Alfred Chan.Senior leaders from Brunswick, Hasbro and Telstraalso shared what their businesses are doing toimpact the sustainable development agenda.\"The more sustainability practices can be \"Volunteers are the very best amongst uslinked back to what the business is about, and their actions should—and must—the better the chance of success.\" inspire us all to play a part in our global community.\" Susan Ho Richard Dictus 19 Partner, Head of Office Hong Kong Brunswick Executive Coordinator United Nations Volunteers19 Volunteerism: a beacon of hope in troubling times–? (Richard Dictus: Huffington Post, 2nd December 2016—in celebration of International Volunteer Day) 37HandsOn Hong Kong Annual Report 2016

OUR 2016FINANCIALSHandsOn Hong Kong Annual Report 2016 63

FUNDING MODELHandsOn Hong Kong receives no government funding or support. We provide our year-round calendar ofactivities as a free public service with no charge to our NGO partners or individual volunteers. Our work is madepossible through the fees that we charge for our corporate work, our fundraising events and the grants anddonations we receive from individuals, corporates and foundations.FINANCIAL STATEMENT 2016Income and expenditure account (HK$) for the period of 1st January to 31st December 2016 20.This financial summary is based on audited financial statements, which are available upon request.Statement of income and expenditure for the period from 1st January to 31st December 2016:Income HK$ Program expenditure HK$Donations 406,805 Insurance 95,097Funds raised 1,180,965 MPF contribution 63,225Corporate sponsorship 2,306,266 Rent 139,266Raffle ticket income Salaries and wages 1,266,007Other income 3,483 Stationery and printingTotal income 18,874 Telecommunication 5,651 3,916,393 Travelling 12,607Expenditure Utilities 12,081 5,000 Operational costs 4,078Administration expenditure 14,137 827,055 Audit fee 5,800 Total program expenditure 2,425,067 Commission and fees 10,150 Dues and subscriptions 12,900 Fund raising expenditure 16,056 Entertainment 4,011 Insurance 56,967 Insurance 15,031 Marketing 32,065 Legal and professional fees 33,202 MPF contribution MPF contribution 9,636 Office expenses 4,780 Office expenses 18,086 Rent 23,512 Other general office expenses 300,984 Salaries and wages 642,066 Rent 20,908 Staff training 15,271 Salaries and wages 1,034 Stationery and printing Staff training 18,376 Telecommunication 954 Stationery and printing 1,637 Travelling 2,128 Sundry 1,569 Utilities 2,040 Telecommunication Operational costs 688 Travelling 530 65,586 Utilities 472,991 Total fund raising expenditure 862,113 3,433Total administration expenditure Bank charges 3,763,604 Total expenditure20 Salary, rent, utilities and travel are aportioned in this financial statementHandsOn Hong Kong Annual Report 2016 39

FINANCIAL OVERVIEW 2016INCOME10.4% 0.1%59.2% 30.3% Total income from corporate sponsorship: HK$2,306,266 Total income from fundraising events: HK$1,180,965 Total income from donations: HK$406,805 Total income from raffle ticket sales: HK$3,48321 Total Income: HK$3,897,51921 For the purpose of this pie chart “other income” of HK$18,874 has not been included 40HandsOn Hong Kong Annual Report 2016

EXPENDITURE 22.9% 12.6% Total amount of expenditure on programs: HK$2,425,067 Total amount of expenditure on fundraising: HK$862,113 Total amount of expenditure on administration: HK$472,99122 64.5% Total Expenses: HK$3,760,17122 For the purpose of this pie chart bank charges have not been included 41HandsOn Hong Kong Annual Report 2016

OUR TEAM &ACKNOWLEDGEMENTS

OUR TEAM Ivy Leung (until August) Head of ProgramsAlissa Tung Senior Manager – Corporate Engagement Jacky Leung Senior Program OfficerAurelie Dupont Head of Development and Communications Kate Lo (from October) Program OfficerBonnie Ho (from October) Administration Officer Liana Chan (until April) Social Enterprise ManagerCatherine Dannaoui (from October) Director of Content Nokia Cheung Head – Community EngagementDamon Chan Senior Program Officer Sue Toomey (from September) Executive DirectorOUR BOARD OF DIRECTORSShaun Bernier Anne Chu Sam Lau Founder and Chair of the Board Katherine Creedon Theodore LauAlexander de Laiglesia Vice Chair of the Board Kathy Kukreja Board MembersHandsOn Hong Kong Annual Report 2016 43

We would like to express our gratitude to the following individuals, foundationsand organizations who have generously supported HandsOn Hong Kong throughdonations, grants and the provision of pro-bono services.FINANCIAL DONORS • Telstra International Limited HandsOn Hong Kong • Terence Francois Keyes is delighted to be • American International School • Teresa Ko Yuk Yin affiliated with these • Canadian International School • The Graduate partner organizations • Caroline Sprod • Keith Pogson and networks. • Christine Kan • Trinseo • Clara Chan Yuen Shan • Wallem Services Limited • Darren Massara • Wong Frank Chi Hong • David Graham • Wu Jia Tang Foundation Ltd • David Pun • Zhao Xiao Jing • Discovery Mind International Play FOUNDATIONS Centre • Elegant Team Development Ltd • The Hongkong Bank Foundation • Gage William • Neuberger Berman Foundation • Grace Hui Suk-Han • Starbucks Fund by Give2Asia • Great Eagle Holdings Ltd • UPS Foundation • Harneys • Helen Zhee ACKNOWLEDGEMENTS • Jamie and Joanne Hooper • Jane and Hyung Kyu Choi • Charitable Choice • Jerry Rajakulendran • City University • Jiang Guorong • Hogan Lovells • John Ho • Hong Kong Baptist University • JPlusFood • Danny Wong • Julia Charlton • Jack H.W. Ng CPA Limited • KPMG • James Man • Leung Heung Ying • Mozart Chan • Matthew Au • PwC • Neil Robbins • Renaissance Hong Kong Harbour • Otterbox • Peter Nicholas Picton Phillipps View Hotel • Philip Tye • Time Auction • Pramual Naree • TwoPresents • Quad Capital Management Ltd • Samyn Renaud H E • Starbucks Foundation • Stephanie Chan Koon Yan • Stephen TaylorHandsOn Hong Kong Annual Report 2016 44

We are so grateful to partner withHandsOn Hong Kong on our “SoupDelivery” programs. This is one of ourmost successful community outreachinitiatives. Our beneficiaries are verythankful to have time with such caringvolunteers, and we really hope to keepon partnering with HandsOn.Irene Wong,ICFG Lung HangChurch Elderly Centre Thanks to HandsOn Hong Kong, our school can hire tutors to teach latte art, preserved flowers and soft clay workshops this year. Our students can have a great chance to learn and master those vocational skills, which can ultimately provide them with more employment opportunities after graduation. Miss Ng Po Leung Kuk Anita L. L. Chan School This report is printed on FSC Recycled paper