Property Management with PRD Burleigh Heads

Everything You Need To Know About PROPERTY MANAGEMENT with Jasmine Hodge

About PRD Burleigh Heads Here at PRD Burleigh Heads, property management comes naturally to us. It’s what we love and what excites us. We know the dedication and investment it takes to get it right and we’re committed to getting it right every time. Our committed and motivated team are the property management experts, with years of experience and the desire to continue to deliver amazing results for both investors and tenants. We’re always searching for new ways to achieve the best for our clients to make sure we stay at the forefront of property management. With our seamless communication, experience and enthusiasm for property management, we can guarantee a stress-free rental process which will leave everyone happy. Whats the Difference Between a Property Manager and New Client Manager? Isn’t a Property Manager and a New Client Manager the same thing? They both manage properties after all. The reality is a Property Manager and a New Client Manager are very different roles - they’re about as similar as a carpenter and a plumber! A good Client Manager who understands the nuances of the role is the key to a smooth and stress-free rental experience. While Property Managers handle the daily routine of maintaining your property and ensuring its always at its best, Client Managers are the property pistols. They’re the ones on the ground, prospecting, networking, always acting as a second point of contact and constantly talking with tenants and landlords. That’s why having the right people in the right roles will make all the difference to your next rental.

“What people are saying...Jasmine Hodge has been a breath of fresh air when it comes to property management. As an interstate investor, I have complete confidence in Jasmine’s ability to efficiently manage our portfolio. So far, we have been extremely grateful to have had a rental agreement in one property renewed far in excess of the recommended “íncrease’’our previous property manager insisted. I would recommend Jasmine and PRD to anyone wanting honest, cheerful and frank property management. “ R & C Higgerson - Landlord I have previously had four property managers before I was fortunate enough to find Jasmine and PRD. Jasmine is amazing, she is professional, honest and an investment property owner’s dream manager. Within one month of employing her services she was able to secure me $320 a week more rent for my two properties. I have found the entire team at PRD to be incredible, they are friendly, approachable and above all else professional. I have zero hesitation in recommending them to anyone, do yourself a favour give Jasmine a call and employ her, you will not be sorry. “ A.McArthur - Landlord If you are a property investor you want to use Jasmine Hodge! She understands how owning an investment property is a business. I told her I don’t write reviews for anyone and never have but if she could deliver on her ambitious promises of above average results I would write it and this is it. She appraised my property much higher than expected and has very in depth knowledge of the local market and what causes movements in price. She understands target demographics for properties to get the best result. After 4 days she brought me a contract which was 50% higher than other agents had quoted me. Don’t bother using anyone else if you are serious about property. “ M.Brooke - Landlord Jasmine Hodge was so helpful finding us a rental property at this difficult time in the market. She went above and beyond and nothing was too much hassle to ensure our experience ran smoothly. I definitely recommend contacting Jasmine with any property needs. “ K. Mattingley - Tenant Jasmine Hodge is a dream to work with. Nothing’s a bother to her and I really admire herprofessionalism. She has great knowledge of her property’s and is a lovely friendly person. L. Knapman - Contractor

Meet Jasmine Jasmine Hodge Jasmine’s dedication and hard work has seen her career progression encounter all aspects of Real Estate over the past 15 years. Integrating her experience through Property Management, Administration and Sales, Jasmine is able to provide extensive knowledge and adaptability to guide, educate, and assist her clients throughout investing in property and all its possibilities. Whether you are a first-time investor or have a portfolio of properties, Jasmine’s vivacious personality teamed with her meticulous knowledge in legislation and real estate transactions allows her to become a trustworthy and reliable source of pertinent information for her clients. We look forward to introducing you to your New Client Manager.

Meet Our Property Management Team The Burleigh Heads team comprises skilled leasing consultants and experienced property managers who look after your investment as if it was their own. Jessica Robertson New Client Manager With nearly a decade of real estate and customer service experience under her belt, Jess sets high standards within the industry. With a passion for property and a love of the Gold Coast, taking on the position of New Client Manager comes naturally. With world-class skills, knowledge and adaptability, Jess can ensure your transition into being a landlord is simple and relaxed. Jasmine Kean Senior Property Manager There’s often just one trait that can separate a good property manager from a great one – empathy. And, as both a homeowner and a tenant, this ensures Jasmine Kean knows what it takes to keep her landlords and lessees happy: showing them that you care and that they feel heard. Throughout the industry, Jasmine is renowned for her highly developed communication skills and exceptional level of knowledge. Her clients also know she’s across every legislation, which gives them lasting peace of mind. Kim Wharton Assistant Property Manager Kim has a vibrant and bubbly personality that allows her to communicate easily with both landlords and tenants. Kim has a strong history in property management, being a true team player and stepping up to take on any responsibility required to get the job done. Jesinta Cooper Senior Property Manager Jes has over 10 years’ experience in Property Management. Jes enjoys problem solving and building trusted relationships with her clients. Jes looks forward to delivering a high level of service to all her clients, both Tenants and Landlords. Kate Fordyce Assistant Property Manager After getting her real estate license straight out of high school, Kate hasn’t looked back. She’s worked in various roles throughout the industry including receptionist, sales administrator, personal assistant and PM assistant, before finding a passion for property management. Kate loves that every day in property management is different and being able to help owners and tenants.

Trusting Us With Your Biggest Asset LOW VACANCY ROUTINE EXCELLENT RATES INSPECTIONS COMMUNICATION Using our system your We inspect and report No one likes it when property will rarely have any on your property every 16 their queries are not vacant period which means weeks and send you photos answered promptly this is why we guarantee emails you will never be out of taken on the day, this will be acknowledged pocket because of a gives you peace of the same business vacancy. mind. day. ZERO TOLERANCE REGULAR RENT EXTENSIVE OF ARREARS INCREASES SCREENING PROCESS There are no excuses. At every lease renewal, We conduct stringent We understand that this is we carry out regular rent reference checks on all your money. So we choose potential tenants to ensure tenants with perfect track increases. We work to increase your profit by you have the best records for paying maximising your rental possible candidate their rent on time. return. occupying your property. DIRECT CONTACT APPROVAL GUARANTEED WITH BUSINESS BEFORE SPENDING SAME BUSINESS DAY RESPONSE OWNER YOUR MONEY We endeavor to answer You are more than We will not spend your all of your enquiries on the welcome to contact money on repairs or same day - you will not be John Fischer anytime maintenance without on 0478 071 623. your approval. We will sitting around waiting always notify you for a phone call for before a repair. days on end.

Preparing Your Property For Rent So you’ve decided to lease your property. How can you make sure it’s attracting tenants who are going to treat it like their own? That’s where perfectly preparing your property comes in. Preparing your home will mean a better tenant, a better price and a seamless rental process from start to finish. REPAIR IT From little things, big things grow. So now is the time to fix it! From the faulty letterbox to the rickety retaining wall to chipped tiles and scratched paint, repairing things now will save you in the long run. A home in good condition is a home good tenants want to live in. CLEAN Set your standards before your tenants move in by making sure your property is sparkling. It’s time to steam clean those carpets, wipe down those windows and scrub that stove top. Deep cleaning your home before leasing it out will ensure your future tenants know it should be left the same way. Keep in mind, we can hire a bond cleaner for your convenience. PRESENTATION Everyone loves a beautiful house. So while you might not be prepared to hire a stylist, making your property feel a little more friendly and homely will make all the difference in attracting the right kind of tenant. ADD VALUE It’s the little things that can make a huge difference to your property. New ceiling fans, a new carpets, even a new coat of paint can increase the value of your home to prospective tenants. INSURANCE Insurance is everything. Be sure you let your preferred insurer that you’re no longer living there and arrange landlord’s insurance. We recommend Terri Scheer landlords insurance: www.terrischeer.com.au

Marketing INTERNET On average, Australians spend more than a complete day each week online and 85% of potential tenants use the internet as their main tool to search for properties. This is why we expose your property to as many tenants by listing it on the below websites: • realestate.com.au • domain.com.au • rentfind.com.au • rent.com.au • realestateview.com.au • prd.com.au We understand how important it is for your investment property to have effective marketing to generate quality enquiry. Our team of administration and marketing professionals will expertly handle all aspects of your property’s advertising campaign. SOCIAL MEDIA With over 20 million Australians using social media regularly, we know it’s here to stay. We’ll make sure your property gets the Instagram likes and Facebook comments it deserves.

SIGNBOARD Our signboards are designed for maximum exposure and are strategically placed in a prime position in front of your property. OPEN OPEN FOR INSPECTIONS We conduct private inspections, midweek and Saturday open for inspections ensuring convenient property viewing times for prospective tenants. RENTAL LISTS Your property will be displayed in our rental list, updated daily and displayed at our office and open for inspections. TENANT DATABASE We maintain an extensive database of qualified tenants who receive emails of rental properties that meet their search criteria.

Managing Your Property 1. CAREFUL AND TIMELY TENANT SELECTION Our goal is not just to find a tenant quickly, but the best tenant too. With our extensive selection criteria and communication throughout the process, you’ll be confident your investment is in the right hands. 2. TENANT EDUCATION It’s one of our top priorities to ensure our tenants understand their obligations and what expectations they should have of their property manager and property owners before the tenancy agreement is signed. 3. RENTAL FUNDS PAID IN ADVANCE Timely rental payments are a vital part of property management and in guaranteeing your income. A clear and concise tenancy agreement outlining the rental payment policy helps to establish this. 4. ROUTINE INSPECTIONS Securing a tenant who maintains your property is just as important as one who pays rent on time. Throughout the tenancy, we conduct regular routine inspections to adequately assess the condition of the property and protect the value of your investment. 5. PROPERTY MAINTENANCE Any maintenance items identified over the course of the tenancy will be communicated to you prior to action being taken. Our specialised team will provide recommendations and all repairs will be carried out in accordance with your instructions.

6. LEASE RENEWAL Our team conducts a market analysis to provide a recommendation of what rent can be achieved over the next tenancy period. When the tenant has stated a preference to stay, we seek instruction from you for a renewal 90 days prior to the current agreement’s end. 7. VACATE PROCESS If the tenant intends to vacate, we remind them of the vacate process agreed to at the start of their tenancy. This ensures the property is returned in the same condition as it was delivered and that the bond is dispersed appropriately. 8. MARKETING With extensive Internet based and social media marketing, along with our sophisticated prospective tenant database and brochure drops, we’ll locate the best new tenants for your property faster than ever. 9. ABSENTEE LANDLORDS If you live or move away from the area, interstate or overseas, you can rest assured your investment is being managed effectively by our team. We’ll stay in constant contact with you, while taking care of the day-to-day maintenance, you don’t have to worry. 10. KEYS The office retains one set of keys to facilitate inspections in a safe and secure cabinet. Under the Residential Tenancies Act we are also required to supply tenants with one full set of keys for every lock on the premises as well as a partial set that secures entry to the premises to each and every other resident that requires them.

The Leasing Process GETTING STARTED ENGAGEMENT MARKETING YOUR PROPERTY • Selecting the right • Sign agreement agent • Agree on advertising • Prepare property for rent • Professional photography • Marketing analysis price • Internet listing • Rental appraisal INSPECTIONS & TENANCY COMPLIANCE ENGAGEMENTMENT APPLICATION & APPROVAL PROCESS • Smoke alarms • Schedule open • Water Efficiency homes • Tenant selection • Pool safety certificate • Move-in date confirmed • Attract prospective • Prepare tenancy tenants documents • Bond received

Entry Condition Reports Here at PRD Burleigh Heads, we pride ourselves on having each entry condition report is thorough with extensive notes and images. We ensure a detailed record of the condition of the property for a smooth vacating process. The following example details what we capture in this report.

Your Statement 1. 5. 6. 2. 7. 3. 8. 4. Here is an example of how your Monthly Owner Statement will look each disbursement. 1. Current ongoing statement number 2. Money paid in the statement period 3. Money deducted in the statement eg: admin fee, etc. 4. Funds you will receive 5. Total funds received during statement period 6. Owner’s name 7. Overview of tenant rental information 8. Account details for transfer

Water Usage WHAT IS THE MINIMUM CRITERIA FOR WATER CHARGING? Lessors are able to pass on the full water consumption charges to tenants if: • The rental premises are individually metered (or water is delivered by vehicle) and • The rental premises are water efficient with a compliance certificate from a licensed plumber • The tenancy agreement states the tenant must pay for water consumption. Charge as shown on water bill Can tenant be charged? State bulk water charge Yes, tenant can be charged* Water usage charges Yes, tenant can be charged* Sewerage usage charge (may appear on bill as fixed No, tenant cannot be charged. Sewerage is not a or variable) service charge as defined by the Act & cannot be passed onto the tenant. Fixed access charges (including water access charge No, the tenant cannot be charged. The lessor must & sewerage charge) pay all fixed charged for water supply. Water efficient devices Minimum water efficient standard required Internal cold water taps & SINGLE MIXER TAPS A maximum flow rate of 9 litres per minute (excluding bathtub taps & taps for appliances) Shower heads A maximum flow rate of 9 litres per minute Toilets A dual flush function not exceeding 6.5 litres on full flush & 3.5 litres on half flush & a maximum of 4 litres (based on the average of 1 full flush & 4 half flushes)

Smoke Alarms As of the 1st January 2022, all landlords must install photoelectric-type smoke alarms in every bedroom plus outside bedrooms. These alarms must be hardwired or 10 year battery powered tamper proof type alarms and must be interconnect via wire or using wireless radio technology. Smoke Alarms PLEASE NOTE: YOU MUST INSTALL ALARMS IN THE ORANGE AND BLUE LOCATIONS OTHERWISE YOU CANNOT 2022 Smoke Alarms UpgLEASEYOURPROPERTY! Bdrm Bath Bath Lounge WC Bdrm e Alarms Upgrades 01Living Factsheet Bdrm Garage First Floor Smoke alarms required for The Building Code of Australia Smoke alarm What if i am a landlord? What if i am a Bath Lounge Ldy Ktn You are required alarm in the dwe From 1 January 2022 QFES recomme month. g BdrmYou are required by law to install and maintain smFoamkiely alarms in your rentGaalrapgreoperty in QBuateh enlaDnndg . You are required the information s First FloAolrl smoke alarms must be photoelectric, hardwGireoudnd Floor you, each batter Building Code oof rAu1s0tr-ayleiaar tamperSpmrookoef ablaartmtesryrepqouiwreedrfeodr 2a0n2d2 Laellgislation your tenancy. interconnected by 31st December 2021. If you become a Smoke alarmWshmautsitfbieainmstaallead toenneaancht?storey: »» in each bedroom; and

Pool Compliance Pool owners are required by law to ensure their pool is fenced and meets the swimming pool safety standard. The standard covers: • the required height and strength of fences • non-climbable zones • gates and their self-closing and self-latching requirements • how to prevent direct access from a building into a pool area • mandatory pool signage. Pool Fences and Safety Laws Pool owners must have a pool safety certificate issued by a licensed pool safety inspector. A copy of the certificate should be included with the tenancy agreement. If a certificate has not been obtained the tenant may consider it a breach of the property owner’s duty to comply with all health and safety laws. Pool Maintenance The maintenance of a pool should be covered in the special terms of the tenancy agreement. The property manager/owner cannot enforce a specific business for cleaning the pool. Generally, the tenant is responsible for everyday maintenance such as clearing leaves from the pool and may be responsible for regular maintenance. This should be discussed before signing a tenancy agreement. Ideally, the property manager/owner should provide instructions for any maintenance the tenant must carry out. Pool contractors Pool mCintenance covered by a contract between the property manager/owner and an external company should be included in the tenancy agreement. A property manager/ owner cannot require the tenant to enter into a maintenance contract or require the tenant to use a particular company to provide maintenance services. Shared Pools In a caravan park, rooming accommodation or unit complexes, tenants are not generally responsible for pool maintenance but may have to follow rules about how, and when, the pool can be used. The safety certificate for shared pools (where residents from 2 or more dwellings use the pool) should be provided with the lease or may be included in the copy of the body corporate by laws. The safety certificate must be conspicuously displayed near the main entrance to the property or at a gate accessing the pool.

Communication STATEMENTS We provide you with an easy to understand twice-monthly statement detailing rental funds received & any outgoings or expenses we have paid on your behalf. PAYMENTS ONLINE OWNER PORTAL Once rental income is received Using the latest in property management into our trust account we will technology, the PropertyMe software transfer into your nominated provides you with an online portal which you bank account during our can access 24/7 for all information relating twice-monthly payment runs. to your tenancy. In addition to this, the tenant also has access to their own tenant portal with relevant information. END OF FINANCIAL YEAR PAYMENT OF INVOICES We also provide you with an With your authority our office end of financial year statement can pay all or selected incurred for taxation purposes with a property related expenses on list of all expenses for the year behalf of yourself from the rent.

Frequently Asked Questions HOW MUCH RENT CAN I RECEIVE FOR MY PROPERTY? To determine how much rent you can charge for your property, you will need to assess the market rent - in other words, how much money similar properties in your area are renting for. A good place to start is to carry out some research online. It is important to pay attention to the requested prices, as well as how long the properties stay on the market at those rates. CAN I INCREASE THE RENT DURING THE LEASE PERIOD? During the term of the tenancy, rent cannot be increased. Unless there is a specific term written into the tenancy agreement at the time of commencement, the appropriate notification and notice is given. Once the lease has expired, or is coming up to expiry or a new lease is being negotiated, it is the perfect time to discuss a rent review with your Property Manager. HOW MUCH SHOULD I INCREASE THE RENT BY? A guideline to work with is, keep the rent a fraction below market opinion. That way you will maximise your return, while balancing the recognition of a good tenant-you don’t want to lose a good tenant for a few dollars and then incur additional wear and tear on the property when the tenant vacates, possible vacancy, any marketing and/or letting fees associated with re-tenanting the property. HOW LONG IS A TYPICAL LEASE? In Australia, standard lease periods are generally either 6 or 12 months. While longer lease terms are possible, you are likely to find a smaller number of tenants who are willing to commit to this time. WHAT IF THE COST OF REPAIRS TO THE PROPERTY IS HIGHER THAN THE BOND? If your vacating tenants have left your property needing repairs that cost more than the bond, you will need to first carry out a dispute resolution with the RTA. If no resolution can be reached, then the matter will need to proceed to a tribunal hearing for a decision. Owners should ensure they have proof of the damages as well as quotes or invoices for the repairs and any relevant correspondence or conversations with the tenants. Depending on your property and the type of damage that has occurred, you may be able to make a claim on your landlord protection insurance policy either before or after a tribunal hearing.

Jasmine Hodge 0423 009 115 [email protected]