Tremco Training Brochure pages

TRAINING DEPARTMENT TREMCO TRAINING • HELPING YOU STAY AHEAD • TRAINING EXPENSES GRAINGER SUPPORT

Welcome BOB MORETTI Congratulations and welcome to the Tremco sales force! We are pleased that you have chosen Tremco and the Roofing Division for Director of Sales your sales career. It is our responsibility to assist you in preparing yourself for this challenging and rewarding assignment. Operations For more than 90 years, Tremco has been training people like & Training you to be “Problem Solvers” – professional salesmen and saleswomen. Our training program is second to none. You will have skilled personnel assisting you in every facet of your training. Your title for this period in your Tremco career is, “Associate Sales Representative”. We hope you find the information included in this brochure helpful and useful. Please contact us if you have any questions. TRAINING PROGRAM The training program is approximately 18-24 months and is divided into four phases as follows: PHASE A 4-6 WEEKS • FIELD You will complete field activities with your trainer or other leaders in your area, as well as two online training programs, including Phase A Online Training in our learning management system, Tremco University, and career training through Antidote One, a training course designed to walk you through the fundamentals and tools you really need to advance your career. These activities should be completed prior to attending Phase B training. PHASE B 2 WEEKS • HANDS-ON APPLICATION You will attend a two-week hands-on product and technical training held at the Tremco Training Center in Beachwood, Ohio, during which you will use leading industry resources to build upon your technical knowledge and gain experience applying our products. PHASE C 3-6 MONTHS • FIELD & ONLINE With your trainer, you will perform activities that reinforce and strengthen your technical knowl- edge base, while continuing to study other leading industry resources. PHASE D 1 WEEK • CLASSROOM You will attend a week-long classroom training session in Beachwood, Ohio, during which you will learn proven sales strategies and best technical practices that will allow you to either assume your own sales territory or continue to help your trainer develop his/her territory. Following Phase D, you will spend several months continuing to work with your trainer applying the sales strategies and technical practices you have learned in Phases A,B, C, and D. PHASE F ONGOING Includes career training from Dale Carnegie and continuing education in the building envelope in- dustry.

TRAINING MATERIALS You will receive the digital Phase A Activities file from the training coordinator, Christy Dunnam, after you receive your Tremco email address. The minimum requirements you are to perform with your trainer are listed with each activity. Repeat the activities as time allows. The more you do, the more prepared you will be for success! If you do not complete the recommended activities, you are not ade- quately prepared for the next phase of training. You will upload the completed Phase A Activities to your MS Teams file for review by the training director and manager. Included in your training materials is the MANUAL OF LOW SLOPE ROOF SYSTEMS BY GRIFFIN/ FRICKLAS. You will refer to this book to complete Phase A Online training. It is also one of the best technical resources to which you can refer throughout your career. You will also receive a polo shirt and a core tool bag which includes tools for small roof repairs, as well as a safety vest and hard hat. Refrain from purchasing tools until you receive the tool bag. OSHA OSHA 10: All employees who, in any capacity, access roofs and/or use ladders in their employment, are required to attend a Tremco/OSHA 10-Hour course as provided within the company’s OSHA Construction Outreach Training program. This training is to be completed within 1 month of hire. You will receive registration information from a member of the Safety Team. EXPENSE STANDARDS AND POLICIES We expect employees will spend company funds in a judicious manner, as though the funds were their own. 1 WEEK • CLASSROOM Business operating expenses incurred are reimbursed while associates and SRTs are in training. Submit all expenses in Concur for approval and processing. You will receive an email with directions on setting up and using Concur. If you are unsure if something is appropriate to submit for reimbursement, please ask before purchasing. Keep in mind that whatever you submit for reimbursement becomes the property of Tremco and must be shipped to the Training Department if you leave the company. Refer to the list on the right for eligible expenses. The following items are considered regional expenses rather than training expenses, so your regional manager MUST approve them before you can submit them. Once approved, you will change the COST OBJECT to your region’s Cost Center on your expense report in Concur Professional Associations Meeting Costs (Regional Meetings, Area Meetings, etc.) Trade Show Expenses Professional accreditations and materials Dues/Subscriptions Lunch and Learns ** PLEASE NOTE: Upon promotion to Sales Representative, you are responsible for ALL expenses except safety equipment. Sales associates and SRTs are eligible to purchase safety equipment, including PPE and ladders using our Grainger custom catalog. This is the only approved source for safety equipment to be used in the field. All purchases are directly billed – no reimbursement is required. The Safety Department will email you the ordering details so you can purchase Grainger items. Contact Alyvia Frazier at: [email protected]|440.665.0484

EXPENSES Following are eligible expenses: • Mileage – use mileage app or mileage calculator provided in Concur. Rates are automatically calculated. *Remember, you may not submit expenses for mileage when riding along with your trainer/manager. • Phone and Internet – submit the bill in its entirety, not just a screen shot of the payment. Clearly mark the portion of the bill that is yours if there are multiple people included. Subtract any late fees or device payments from the total prior to submitting the expense. If your internet is bundled with TV and other items, divide the total by the number of items in the bundle, and submit that amount. • Postage • Consumable office supplies– including ink for your personal printer, paper, folders, pens, staples, paper clips, and other items of this nature. You may not purchase printer ink or other supplies for your regional/area office. *Please do not include items that are specific to your personal office such as white boards, organizational items, storage containers, desks, cabinets, shelving, filing cabinets, and other comparable items. • Tools related to minor roof repairs • PPE– including 5-point harness, lanyard, and anchor points (order through Grainger) • Ladder–must be fiberglass (aluminum is prohibited) *Type IA or IAA- minimum 20ft. (order through Grainger) • Business meals- select “business meal” in Concur and include clients’ names in the entry. Do not include other Tremco employees. Following are NOT eligible • Meals/snacks *Exception: Meals/snacks for associates and SRTs are eligible when out of your area/ territory for something other than normal business activity such as training overnight with a manager/trainer, lunch and learn, region meeting, convention, trade show, inspections or meetings requiring an overnight stay. List the reason for the meal in the description, ie. overnight training, etc. Approved meal allowance is $25 per meal. • Entertainment for yourself • Car insurance • Charitable donations • Credit card fees • Late payment fees • Cell phone/iPad/tablet • Computer equipment– keyboard, mouse, monitor, router, hardware/software, adapters, cables) • Apps • Electronics • Office equipment– fax machine, printer, phone, file cabinet, bookshelves, organizational items, storage items • Large printing jobs/trainer’s printing jobs • Printer ink/office supplies for Region/Area office • Flyer, poster, or brochure design • Clothing/shoes/work boots • Outside storage (including truck bed toolbox) • Power tools • Camera

Roof Drawing Software You will receive a $500 allowance from the Training Department for the Roof Drawing program of your choice. You are responsible for the cost of your roof drawing program once you become a representative, so you may want to take this into consideration when making your selec- tion. There are free programs available online some reps use that could meet all your drawing needs. Consult with your Regional Man- ager, trainer, and fellow sales associates to discover which program works best for your area. Find an online class, YouTube tutorial, or a community college to learn how to use the program if you are unfamil- iar with it. Ensure the program you select allows you to create detailed roof plans. The program you choose should allow you to import a satellite or overhead image and outline it, add color, apply shading, and output to a DWG file or something similar for compatibility with other programs. Anything less is slowing you down and wasting your valuable time as an effective sales associate. You are responsible for purchasing the drawing program and contacting IT ([email protected]) to link in for the installation on your computer. CONCUR Tremco uses the travel and expense management tool, Concur to submit expenses. You will receive an email from Ray Klebowski with instructions for accessing Concur and setting up your password. Please keep track of all your expenses and receipts so you can submit them once you have access to the system. It may take a couple weeks before you receive the email. Do not contact Ray regarding your Concur account. The account set up is an automatic process. If you have not received any account information after two weeks, contact Christy Dunnam. The following information is important to remember when submitting expenses in Concur: A receipt for anything over $25 must accompany the expense report for approval in Concur, but it is always good to attach receipts for any submission to avoid questions. Expenses older than 60 days are declined in the Concur system. Weekly or biweekly expense report submissions ensure timely reimbursements. Clearly mark Tremco’s portion on the receipt or bill or notate in the comment section any time a partial amount of the total is being submitted. Always complete the “Business Purpose” field or provide a description of the expense in the comments. Please do not leave this field blank. If it is left blank, the report will be returned. Refer to the Expense Tips information you received with this brochure for examples of a proper entry. When submitting expenses for cell, internet, LAN lines, etc., include all pages of the bill that include the details of the charges, not just the totals page or the credit card print out. Verify that the name of the company is on the receipt and that the total matches the expense. Double check the category as well. We only pay the current amount due; past due amounts and late fees are not reimbursable. Clearly mark Tremco’s portion on the receipt or bill any time a partial amount of the total is being submitted. Confirm with your mobile carrier to ensure you have an unlimited plan to avoid excessively high bills. When submitting a region expense, change the cost object from the Training Department’s 11140, to your region number. If you are unsure what your region number is, please contact Christy Dunnam or your manager.Refer to the eligible/ineligible items list on the previous page when you have a question or call and ask if you aren’t sure if an expense is reimbursable. Again, anything you expense becomes the property of Tremco and must be shipped to the Training Department if you leave the company. We neither have the space nor use for items that are specific to your business. Mileage rates are automatically updated in Concur. If you have any questions, please call Christy Dunnam at 281.413.7729.

CONTACT US BOB MORETTI [email protected] 630.347.5877 TOM BILLER [email protected] 216.766.5503 CHRISTY DUNNAM [email protected] 281.413.7729 TERRENCE PETERS [email protected] 216.766.5591 ROBERT SZKLARZ [email protected] 216.292.5092 BUSINESS CARDS Order on the Tremco Roofing and Building Maintenance website. • Click on “Sales Reps.” • Click on “Order Promo Items.” • Select “Business Cards” at the top of the page. • Select “Sales Business Cards” and customize with your information. When submitting a region expense, change the cost object from the Training Department’s cost center 11140, to your region's cost center. If you are unsure, please contact Christy Dunnam or your manager. # 7358T R E M C O R O O F I N G A N D B U I L D I N G M A I N T E N A N C E