reaim issue 2

RE-AIMApril 2018—Q4 Edition magazine Patricia Obo-Nai Personality of the quarterNeed some advice from DIGITAL STREETAunty Acid for the newFY...Just 4 Laughs What is the BITCOIN craze about? How about a ticket to the cinema???C2—Vodafone Internal Join the fun! Scan and play

15 1617 19CONTENT Big Headlines of Q4  Frontline Personality Unwind the spool  Book of the quarter Personality Focus  Safety First #AskAsh Events calendar  Aunty Acid’s Advice Explore the world of HR Recipe Corner  QR code quiz Digital Street

TheEditnoort’esTeam Vodafone!Welcome to your 2nd edition of REAIM Magazine. Thank you for taking the time to send us backyour feedback, ideas and suggestions to improve. We have tried to incorporate some of your sug-gestions in this 2nd edition and we are definitely a work in progress!The Personality of the quarter for this edition is our own Patricia Obo-Nai, Fixed and Customer Op-erations Director as well as Acting CBU Director. We are celebrating Patricia this quarter due to hernumerous contributions towards STEM and general female empowerment as well as her strongleadership. Congratulations to Patricia for winning the Vodafone Global Women in Red award thisyear. Don’t miss my video interview with Patricia!Also, in this edition, we are featuring our Customer Facing employee of the quarter who is SeyramAmuzu, Retail Advisor at Cantonment Retail shop.I would like to say huge congratulations to Selase Dela-Brown, a member of our Editorial Boardwho has been accepted and has left to start her Columbus assignment at Vodafone Group, UK.Enjoy an insightful feature from Kwamina Arthur on our digital street. Keep them coming through.Happy reading!Watch out for your RE-AIM magazine in the 1st month of each quarter.Improved team communication and engagement is a priority for 2018. Please sendus your ideas, feedback, personal or professional questions to #AskAsh. Anywherethe star is you can feature next!Thanks to my Editorial Board and our newest recruit, Dorothy Opare for anotheramazing edition.

Biggest Newsof the Quarter It always seems impossible until it’s done -Nelson Mandela

Big Headlines of Q4International Women’s Week Best Network in Ghana!!!Vodafone Ghana has marked the Interna- Vodafone Ghana has been ranked the over-tional Women’s week, under the name. all best mobile network in Ghana by an in-Connected She Can’, with a call on women dependent global consulting firm – P3not to limit themselves in taking up chal- Communications – headquartered in Ger-lenging roles in the society. many. The telecom company was ranked the best in voice and second best in data inThe event, which was held in Accra, a comprehensive analysis of Ghana’s mo-brought together some female staff of the bile telecoms industry for the 2017/18 fi-company with Farida Bedwei as the key- nancial year. The survey measured severalnote speaker. Chief Executive Officer of Vo- parameters including call set-up, speechdafone Ghana, Yolanda Cuba tasked the la- quality and drop rates, as well as downloadsdies to dream big, work hard and take up and uploads speed. In all these, Vodafoneroles that will move them from their com- Ghana posted strong performances.fort zones. A big congrats to Patricia Obo-Nai and Doreen Baafi for winning the Wom- Homecoming, Ghana@61en in Red 2018 Award for Ghana Thousands of Ghanaians are discharged from various hospitals across the country daily. However, majority of the patients prolong their stay at these medical institutions be- cause they are unable to pay for their treat- ment. On the anniversary of Ghana’s 61st Independ- ence celebration, we gave ‘FREEDOM’ to hun- dreds of financially-challenged patients, by paying their medical bills under the Founda- tion’s Homecoming initiative.

Big Headlines of Q4What will you be? Future JobfinderVodafone launched the biggest interna- Most influential Telco networktional programme to help young people on social mediaaddress unemployment and the digitalskills gap. Vodafone Ghana has emerged as the Most In-The program, called What will you be? will fluential Telco Network on Social Media in thesupport 10m young people to access digi- 2017 Social Media Rankings spearheaded bytal skills and opportunities by 2022. Avance Media, CliQAfrica, eazzysocial andWhat will you be? includes a new online Dream Ambassadors Foundation GH.platform called Future Jobs Finder https://futurejobsfinder.vodafone.com/ that helpsyoung people identify their skills andmatch them to digital jobs and training tobe launched across Vodafone markets. Vodafone Ghana recorded a total following of 936,935 across Facebook, Twitter and Insta- gram and also recorded the highest growth rate, recording a total of over 222,000 new fol- lowers on Social Media.Every Pesewa Counts Even though our biggest competitor recorded new followers numbering 216,077, Vodafone Ghana's high level of engagement ensured we stayed at the top of the chart.The Device Micro Payment service wentLIVE in March.This is a service that allows Vodafone sub-scribers to pay for quality smartphones ininstalments via USSD.The short code for the platform is *474#and customers who subscribe for the ser-vice can pay for devices exclusively via Vo-dafone Cash.Amazing product that is ensuring no one isleft behind in our digital agenda.

Big Headlines of Q4Frontline Empowerment Ini-tiative LaunchedThe Experience Centre launched Frontline Big Ups to our HeroesEmpowerment Initiative ‘ProjectM.O.V.E’ (Managing the Opportunity with a Bernard Otchere, Thomas Davis, RudolphVision to Empower) with an impressive pro- Ayertey and Kwame Adomako have beengram on 9th Feb,2018. recognised as our Heroes for Quarter 3.The program was well patronised with mem- We celebrate them for focusing on improv-bers of our senior management team in at- ing our customer experience in The Voda-tendance as well as other stakeholders. fone Way through their actions.Project M.O.V.E is intended to empower All 4 winners have gone above and beyondfrontliners to develop and implement initia- their call of duty to delight both internaltives that will benefit the Customer and the and external customers, thereby ensuringBusiness. This Initiative which commenced customer satisfaction.in August 2017, lasted for sixteen weeks andduring this period, the project M.O.V.E team Congratulations once again to Bernard ourredesigned 24 Best Practices Procedures Global Hero and also to Rudolph, Thomas(BPPs) with over 80 customer call enquiries. and Kwame, our local Heroes. We are in- deed proud of youLet your phone pay your Bills!!!Now on Vodafone CashNo more queueing.You can pay your Water Bill easily throughVodafone Cash. Select \"Pay Bill\" and \"GhanaWater\", and enter the account number onthe bill on *110# to pay!

The Quarter in Pictures I have learned that people will forget what you said and what you did but they will never forget how you made them feel —Maya Angelo

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PERSONALITY F CUSAn outstanding woman—Let’s get to know Patricia better Ash: Welcome to our second edition of the re-aim magazine. Our personality of the quarter for Q2 is our one and only Patricia Obo-Nai. She’s here with me and I have some very exciting questions for her. But before I start, I just want to say a big thank you to all of you for sending us your feedback on the first edition. We’ve made some tweaks, added a few videos so hopefully you all are excited. Ash: Patricia Pat: Hi Ash Ash: Thank you so much for joining for the interview. First of all, I have to say Congratulations for being se- lected during the International Women's’ day. Group did the top 100 Women in Red and of course you were among the top hundred globally. Before I delve into the more serious questions, I’ll start with an easy one. Everyone knows you’re a twin. Tell me about growing up a twin and how different are you from your twin. Who was more troublesome and who was calmer? Pat: Most certainly, I agree that half the business will agree that I was the calmer one and I still am. My mum was an only child and my grandmother was also an only child, so for her to have her first set of children as twins, it was big news. She spent her money taking care of us and dressing us up. She bought the same clothes for us, same shoes, same socks same hairstyle until probably form 4 and form 5. Ash: What school did you go to? Pat: Bishop Bowers. We were all in the same school. Bishop Bowers then St. Jo…. We were in Presec together and tech together too. We only spilt when we were choosing courses. I id Sciences and she did Social Scienc- es. Ash: I think one thing that defines you, when we say Patricia Obo-Nai is that youre a Female Engineer, a for- mer CTO for a while from Tigo to Vodafone and now to a Commercial Space. So what defined or what led to your decision to be an Engineer? Watch the full interview here

First 5 teams to visit Silverbird Cinema get a 20% discount on total tickets purchased Amazing digital experience offer only in Re-aim Mag- azine. Book your date with Joy on 0202009934 and check if you are in the first five.Frontline PersonalityInterview with Seyram Amuzuby Esther Ofosuhene Esther: I would like you to introduce yourself to the whole of Vodafone. Seyram: The name is Seyram Amuzu. I’ve been with Vodafone for two years now. I joined through the customer apprenticeship program and moved on to become an FTE. I’ve been in the cantonments shop since I joined Vodafone and it’s been wonderful being in Customer Service especially with the kind of boss I have. Esther: How are the day-to-day activities at the Retail Shop? Seyram: The shop starts work at 8am but we get to work at 7:15 for morning huddle to be briefed on the new Vodafone products and services. Then we set-up and start receiving customers. Customers come in for all sort of reasons but the most priority is that they leave excited. We say that even if we can’t resolve your problem, let them have the hope or assurance that they will get it resolved. That is our mantra in our shop. Watch the full interview here

1 Hi Ash, How does HR 2 Do managers really re- verify whether every solve our queries when employee is ''OK'' we cry out? -Nana Kwame -PaulEmployee wellbeing is very important to A Manager’s role is to provide direction andus. A huge part of our role as HR is to en- leadership and part of that is to quickly re- sure our employees are doing well and solve issues and complaints that come upwe do this mostly through our HR Busi- from individuals in the team. This is espe-ness Partners who proactively meet with cially so if the issue/concern is becoming aemployees in forums such as 1:1’s, Time barrier to the employee’s wellbeing and/orwith HRBP, HR Road Show, Huddle etc. I productivity. If you have raised concerns also encourage employees to come to several times and they are still not being me anytime (my office, WhatsApp, call addressed without a clear explanation why,etc.) to discuss concerns/issues and I’m then you should certainly bring the matterglad that many employees reach out to up to your one-over Manager or HRBP forme not just with concerns but also with resolution recommendations on how we can do better.

3 If an employee is leaving the company, is his number changed and all his credits and data bundle given to him? -Gideon Yes, when an employee is leaving the company, their number is changed from 020 200 to 020 300/400. This is done to recognize a 020 200 number as a Vodafone employee. However, all your call credit, data allocation as well as Vodafone Cash balance will reflect on the new number 4 We don’t hear much about how we are doing in the market of digital -Linda Great question! We are doing a lot to progress our Digital Telco agen- da and as you read through Corporate Communications, we just ap- pointed the Digital Transformation Manager, Alex Abrokwah, who as part of his role will be tasked to communicate all we are doing and each employee’s role to help us succeed.Tongue twister: Hashtag Ask Ash—Youcannot say it more than once. Let Ashhear from you. Send your questions on0202009990 [email protected]

Diary CheckProposed Date Activity3rd May, 2018 Town Hall meeting4th May, 2018 Staff Happy Feet9th May, 2018 Employee Volunteering Programme10th May, 2018 Mobile Money Interoperability Launch11th May, 2018 Heroes Awards Ceremony14th May, 2018 Mothers’ Day Celebration19th May, 2018 Media Roundtable Event28th May, 2018 Healthfest (Kumasi)29th May, 2018 Instant schools (Kumasi)30th May – 3rd June, 2018 Otumfuo Asantehene Golf Tournament14th June, 2018 World Cup Activities

Aunty Acid’s Advice This is the first month of FY18/19! It’s impossible to startright without some nuggets of “wisdom” from our favourite Aunty Acid. This is what she had to say;Q. Hello Aunty ACID! GoodMorning …got a few minutes tospare?Q. Well, happyNew FY! Anysentimentsyou’d care toshare??Q. What weresome lessonsyou picked upfrom the justended year?Q. So Auntie Acid,any plans for thisnew year? Interview by Dorothy Opare

In the World of Vodafone Let’s explore Human Resources City Watch video Here HR

RIncident Reporting Protocol Explained! egardless of the time, location, nature or person involved, every incident relating to or involving Voda- fone operations, personnel, agents, equipment MUST be reported as soon as possible when it occurs. The need for reporting is to enable investigations to unravel root and remote causes, implement or rec- ommend controls to ensure recurrence is prevented. Employees are thereby mandated to report everyincident even if it is deemed very minor or near miss.Below is the incident reporting protocol.Know Your Floor Marshalls— Due to floor re-arrangement (HQ)Kelvin - 1 Gilbert - 1 Harriet - 2 Joy - 2 Bashiru - 3 Kingsley - 3 Yvonne - 4 Cephas - 4Linda - 5 Amos– 5 Magnita - 6 Bright - 6 Elvis - 7 Shaleen - 7 Jones - 8 Kelvin - 8 Feedback is a gift! We will be glad to hear your thoughts.

Book of the Quarter Knowledge makes a man unfit to be a slave—Fredrick Dauglass

Book of the Quarter “HOW TO WIN FRIENDS AND INFLUENCE PEOPLE” Dale Carnegie’s “How to Win Friends and Influence People” is arguably the greatest book ever written about how to handle people across every sphere of influence under the sun. As a young man, I remember being held spellbound and transfixed by the book. It was at an abandoned shed around my neighbourhood that I chanced upon it. I have never been the same again! Dale was a salesman, who eventually made his sales unit the national leader in the firm in which he worked in the USA. From there, he re- signed and started earning big money teaching courses in public speak- ing and confidence – using his experiences from when he was a Sales- man. The rest is history. His unique adoption of the English Language and his descriptions have stayed with me till today. Sometimes I find myself plagiarising some of his lines. It was in this book I learned how to get anyone to like and listen to me – no matter their mood or disposition. On criticism, Dale has this wonderful insight to share: “Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of im- portance, and arouses resentment. …. Any fool can criticize, condemn and complain—and most fools do. But it takes character and self-control to be understanding and forgiving.” On Dealing with People, read the statement below from the Author: “When dealing with people, let us remember we are not dealing with creatures of logic. We are deal- ing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.” For a book that was written as far back as the 1920s, it is magical to find that the lessons in there are as relevant today as they were when the book first came out. Dale’s legendary status soared after the publication and he became a toast of Mayfair to all Americans and the world. You ignore this book at your own peril! Written by Ebenezer AmankwahHR Library - 3rd Floor

Recipe CornerThis quarter we bring you quick and easy to cook meals from one of our favouritefood bloggers, Telande World.Telande World is a community of adventurous African foodies. Let’s indulge intheir world of easily accessible, super juicy, pan racking and delicious food recipes.In the kitchen today, we would learn how to make delicious one pot Dawa DawaJollof Rice and a refreshing Pineapple and passion fruit drink to go with itDawa Dawa Jollof RicePREP TIME: 10 MINUTESCOOK TIME: 45-50 MINUTES SERVES: 4-6INGREDIENTS3 cups rice5 locust beans balls (dawa dawa)100g minced beef5 medium tomatoes, chopped.2 medium Onions (sliced & blended.)10 sliced pettie belle pepper (kpakposhito)6 cloves of garlic1 medium ginger3 tbsps. chilli powder2 beef seasoningVegetable oilPinch of SaltDIRECTIONSPour oil into a saucepan over medium heat. Add dawadawa, stir and cook for a minute.Add sliced onion, stir and let sweat for a minute then add chopped tomatoes, stir and let sim-mer for 5 minutes. Add blended onion, garlic and ginger mixture. Add sliced pepper, stir and letsimmer for a minute. Add minced beef, cover and let cook for 2 minutes, stir then add chilipowder, beef seasoning, water and let simmer for 2 minutes.Pour rice into stew, add salt, stir and let cook for 25-30 minutes checking occasionally.Ready to serve. Enjoy !

Pineapple and passion fruit drinkPREP TIME: 5 MINUTESCOOK TIME: 5 MINUTES SERVES: 4INGREDIENTS1 medium size pineapple4 passion fruits1 medium ginger2 stalks of mints Ice cubesDIRECTIONSPeel and cut pineapple into chunks and put into a blender. Add passionfruit, ginger and ice cubes. Blend into a smooth mixture and strain. Pourice into a serving glass, add passion fruit and pour in the juice.Pineapple and passion fruit juice ready to serve.

Digital Street Change is the only constant in life —Heraclitus Digital Transformation

Digital Street What is the bitcoin craze about?L ike the California Gold Rush of 1848–1855, our world today is hit with a new craze surrounding digital forms of money; Bitcoin. If you are a little familiar with the internet and social media, you may have come across claims of some individuals being several times richer “overnight”through Bitcoin. You may wonder whether this whole bitcoin business is another scam or ticking timebomb waiting to go off.Though Bitcoin and the technology backing it seem to be for computer geeks, there are other simplethings about this new form of money that may interest you. Below are few salient points that can helpyou get a little grip on this digital currency under 10 minutes. Don’t stop reading…What is Bitcoin?Bitcoin is the world’s first cryptocurrency and decentralized digital currency. This is due to the fact thatthe system works without a central regulatory body unlike most world currencies. It was introduced bya Japanese, Satoshi Nakamoto, in January 2009 using the block chain technology.Is Bitcoin the only digital currency?No, it isn’t! In the past few years, other cryptocurrencies like Litecoin, Etherium, Zcash, Ripple, Dash,amongst others have been introduced. Bitcoin however still remains the most popular, accepted andwidely used in the cryptocurrency world of payments and transfer.Is Bitcoin some sort of “booming investment”?Well, depends on how one defines the term “investment”, however, Bitcoin is simply a form of digitalmoney issued and accepted for payment just like the Ghana Cedi on your mobile wallet.Is Bitcoin safe?Though as at now, Bitcoin is not accepted in all jurisdictions, the technology backing the currencymakes it very difficult to hack or control. Each unit of Bitcoin spent has a digital signature that pre-vents the same from being used for multiple transactions at once. The “live wire” of Bitcoin lies in thevery volatile nature of its value. The price of 1bitcoin to a dollar keeps changing per the minute basedon how much of it people want to buy or sell (demand and supply). It is not monopolized or controlledby any state or sovereign bank, its trust lies in the hands of its users. Hence it is termed by experts asrisky due to the uncertainties in its value.Read more hereWritten by: Kwamina Arthur

Feedback is a gift! We will be glad to hear your thoughts. Watch out for the all new Powered-Up Tuesday sessions to bolster us to W.I.N 2020. Are you ready? -Strategy Team Meet the RE-AIM Editorial BoardREAIM - Reliable | Empathetic | Agile | Innovative | Motivated The winning values!

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