reaim issue 3

RE-AIMJuly 2018—Q1 Edition magazine Virtual Reality can help you overcome your phobias Learn more about VR on Digital Street 13 How do you combine being a queen mother and an RA? What makes one a Hero? Napoleon Tamakloe can tell us more!Join the fun! Scan and play C2—Vodafone Internal

26 16 13 Big Headlines  Taking time off of Q1  Book of the quarter Unwind the  Events calendar  QR code quiz spool  The FBU & Cops  LOL22 Virtual Reali- worldty ,Digital  Personality Focus  Wellbeing ClubsStreet  #AskAsh  Frontline Personali-  Recipe Corner ty interview

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The Editnoort’es Team Vodafone! Welcome to your 3rd edition of REAIM Magazine. As always, our appreciation goes to everyone who found time to read and send us comments and feedback. I’m so excited about our Personality of the quarter for this edition. He is Napoleon Tamakloe, Customer Service Engi- neer. Napoleon has also recently been chosen as the Global Hero and is on his way to the UK soon for a VVIP treatment with Group CEO and other heroes from across the globe. You can be sure we will bring you pictures, videos of his trip. Eve- ry time I read Napoleon’s story, I’m just inspired and I really hope it motivates you as well to strive for excellence in cus- tomer service. Also, in this edition, we are featuring our Customer Facing employee of the quarter who is Doreen Baafi, she is team lead for Kumasi main retail shop and a winner of Women in Red Awards during IWW 2018 and also a queen mother of Sushen. While we celebrate this edition, we really can’t wait to bring you our next edition which is all about our 10th anniversary celebrations. Stay tuned! Keep your questions coming in through the #AskAsh sec- tion and let’s talk. Many thanks to my Editorial Board for another inspiring edi- tion. Best wishes in Q2!

The best preparation Biggest Newsfor tomorrow is doing your best today – Jackson Brown Jr

Big Headlines of Q1 Vodafone partners to digitally empower students Vodafone Ghana entered into a part- nership with Stanbic Bank to digitally empower students of the Kwame Nkrumah University of Science and Technology (KNUST). The two leading institutions in Gha-Vodafone Ghana Music Awards na teamed up with Hacklab Founda- tion to organise a Hackathon in Ku- masi aimed at fostering the creationVodafone sponsored VGMAs, the annual of digital solutions that solves press-Awards which recognises the works of musi- ing challenges confronting the Gha-cians and producers who have excelled dur- naian society.ing the year under review of the awards -January 1 to December 31, 2017.There were lots of cheers and tears at 2018edition of the Ghana Music Awards whichcame off at the Accra International Confer-ence Centre (AICC) on Saturday.This year’s awards was especially excitingbecause Vodafone set up a first in Ghanabooth Glam Cam that took the attention ofall who were present.Vodafone Ghana launches Pay- Ahotor is HERE!Day to signal 10th Anniversary In April, the Vodafone Cash teamVodafone Ghana launched a reward-based launched Vodafone Cash Ahotorpromotion, dubbed “Vodafone PayDay” as bundle which was first on the Gha-part of activities to celebrate ten years of its naian market.operations in Ghana. Ahotor is a GHs 3 on-demand sub- scription offer valid for 30 days thatVodafone PayDay promoted a new lifestyle allows Vodafone Cash users toin usage on the network since it required move money across Vodafonecustomers to conduct their normal activities cash wallets at no extra cost.on the network- by texting, calling, browsing,SMS, recharging to get cash rewards for it.

Big Headlines of Q1The introduction of the “AhotorBundle” is a direct response to adesire by customers and business-es to do more on the Vodafonenetwork in a flexible manner whilstsaving on cost.Eunice saved a life!What started out as a cursory offer ofassistance to a customer at the head- Vodafone Ghana rolled out Vodafonequarters at Vodafone Ghana became a Fixed broadband (FBB) Data Move tovery defining story of effective cus- enable customers have the flexibilitytomer service. to link and move data from their fixedEunice Ampomah-Manu, with the SME broadband to a Vodafone mobile num-Enterprise team, had called Mr Kufuor ber.on a routine customer check-up. This will help to provide them withWhilst on the call, Mr Kufuor suffered seamless connectivity in and out ofan attack. He was breathless and told their home or office.Eunice, he was dying. She panickedbut kept her composure. Read more The product, named “FBB Data Move”,Vodafone's Yolanda wins will allow customers to transfer some‘Best Telecoms CEO’ award or all their current broadband alloca- tion onto their mobile device and viceYolanda Cuba emerged the best Tele- versa, after simply linking their fixedcommunications CEO of the Year at the broadband account with a Vodafonerecent Ghana Entrepreneur & Corporate mobile number.Executive Awards (GECEA).Yolanda’s award category was bestowedon a successful “corporate executivewho has demonstrated corporate vi-sion, corporate excellence, innovationand deserved to be honoured”.Through her agenda to ignite Ghana’sdigital revolution, Yolanda has exhibiteda will to win through her comprehen-sive strategy to transform the telecom-munication giant.

Big Headlines of Q1Supercare @ 1SuperCare is part of our ongoing strategy to Vodafone Ghana 10th An-ignite Ghana’s digital revolution and ensure no niversary Logo Designone is digitally left behind. competitionOn May 11th, Vodafone celebrated the 1st An-niversary of SuperCare with the Speech and Vodafone celebrates its 10th anniver-Hearing Impaired community at the Accra Re- sary this July and to engage Ghana-habilitation Centre. ians in our celebratory process, Voda-Activities for the day included the donation of fone invited Ghanaian graphic design-100 smartphones with pre- ers to partake in our logo design com-provisioned SuperCare offers for easy access petition.to our servicesThe community also got to share to enjoy free The winner, a young medical studentbrowsing on Friday to commemorate the anni- at the Kwame Nkrumah University ofversary. . Science and Technology (KNUST), Nii Kwatelai Phixon-Owoo, took home aVodafone 61st Asantehene cash prize of GHS10,000 at a colourfulOpen Championship kicked off ceremony at the Headquarters of Vo-in May dafone in Accra.Vodafone for the second time, sponsored of the Asantehene Golf Tournament. This is a partnership that continues to produce great dividend for our customers and stakehold- ers in the Ashanti Region through our prod- ucts, services and our community initiatives.

Sometimes you will Q1 in Picturesnot know the value ofa moment until it be- comes a memory —Dr Seuss

tUhenwspinodol



PERSONALITY F CUSWhat is a Hero made up of—Napoleon will tell us more!Good afternoon Team Vodafone and welcome to the third edition of Re-aim Magazine. This quarter, the personality of the quarter is NapoleonTamakloe. We’re going to get to know Napoleon and I’m so excited aboutthis interview because I’m sure he’s going to have a lot to say. Napoleon,thank you very much for honouring our invitation. I have a few questionsfor you.Q: How long have you been with Vodafone and what is your current role?A: 3 years with Ghana Telecom and 10 years in Vodafone, so 13 years inall. I work with Fixed Business as Customer Service Engineer.Q: What do you like most about Vodafone?A: Our all-inclusive programs that show that Vodafone does not discrimi-nate.Watch the full interview here

It’s raining Tickets to go and experience 5D Virtual Reality ...How Cool?Frontline PersonalityInterview with Doreen Boamahby Esther Ofosuhene Hello Everyone and welcome once again to the 3rd Edition of the Frontline Personality of the quarter. Today, we are doing long distance , we are going all the way to Kumasi to talk to one of our very own and very best Doreen Baafi. I hear she is a queen mother but she will tell us herself. So these are the questions we are going to ask and these are the questions she is going to answer; She is going to tell us about herself, how long she’s been in Voda- fone and she’s going to tell us what drives that passion that she has for cus- tomer experience and finally she is going to advise us on how we can con- tinue showing the love and passion for our customers. Watch the full interview here

1 Hi Ash, I know a couple of my peers who are doing higher education courses & short courses to improve themselves.There are also new areas spearing up in the business like digital,agile etc. but it looks like our strategy is to bring people in rather than train the young, ambitious talents in house, any reason why? -KelvinThere are definitely new roles that have come up and that will be coming up in the future to fulfil our Digital Telco agenda and to date, we have actually moved more people internally to these roles than hire from outside. The first big appointment we made was our Digital Transformation Manager, Alex Abrokwah who came from our Technology team. Our first squad that is work- ing in MyVodafone app is also made up of internal employees who are being trained on new skills like scrum, etc. We will always look internally to fill new roles especially where we feel we can train but there will also be areas where we bring in experienced skills who can retrain and share best practices.

2 Hello Ash, Are there any measures in place for employees at the Experience Centre who have been working for the business for a number of years? -Mary Our customer facing teams are some of our most critical em- ployees because they represent our brand daily. The various award programs that we have put in place for example Front- line Star Awards and other recognition program like Experi- ence Centre Moment of Truth, signify the focus we have as an organization for our Experience Centre staff. As well, we have put in place numerous training and coaching programs to build capability in that space and empower the teams. Per- sonal development is both the responsibility of the employ- ee and the Line Manager and so we encourage that everyone should have a development plan and work with their Line Manager towards achieving the goals and objectives. New digital skills will be needed in our Digital Telco journey and we need each of us to learn new ways of working and be in- quisitive about the new Digital era.Tongue twister: Hashtag Ask Ash—You cannot say it more than once. LetAsh hear from you. Send your ques-tions on 0202009990 [email protected]

Diary CheckProposed Date Activity18th July- 14th August, Homowo donations201802nd August Osu Traditional Council03rd August Homowo Press Conference10th August - 14th Sept Social Media Week2018 Wine Tasting for HVC17th August, 201820th August National Coding ProgrammeAugust Healthfest (Homowo)August Employee Volunteering Programme15th September, 2018 Teas and Cocktails (HVC)24th September, 2018 African Legends Night (HVC)

Laugh Out LoudFamily Wahala oooTwo men met at a bus stop and struck up a conversation. One ofthem kept complaining of family problems. Finally, the other mansaid:\"You think you have family problems? Listen to my situation. A fewyears ago I met a young widow with a grown-up daughter and we gotmarried.\"Later my father married my step daughter. That made my step-daughter my stepmother and my father became my stepson. Also,my wife became mother in-law of her father-in-law.Then the daughter of my wife, my stepmother, had a son. This boywas my half-brother because he was my father's son, but he was alsothe son of my wife's daughter which made him my wife's grand-son.That made me the grandfather of my half-brother.\"This was nothing until my wife and Ihad a son. Now the half-sister of myson, my stepmother, is also the grand-mother. \"This makes my father thebrother-in-law of my child, whose step-sister is my father's wife, I'm my step-mother's brother-in-law, my wife is herown child's aunt, my son is my father'snephew and I'm My own son's grandfa-ther! And you think you have familywahalaSource: Jokesafrica.com

TakingTime OffW hat is your idea of a vacation? Short, long or a weekend get- away? It doesn’t take too much planning to take a break from theeveryday routines of life. A short breather from the hustle and bustle goes along way to make you more fruitful and productive.A spontaneous weekend away works a treat if planned with a bit of budgetand fun in mind…You can stay in Accra or even on the outskirts. There are var-ious hotels that would cater to your whims and caprices if one should be soinclined.To go further out would demand a bit of research and some cash. Ghana hasmany interesting places to visit on the fly.What is it you want to achieve with your time away? Sometimes all that isneeded is quality time by yourself or with a few friends and family. Or if youare by yourself, chill out at the hotel lounge, catch up on movies or if there isa swimming pool, bask in the tropical African sun and take a dip in the pool asyou see fit.

Asking friends and family for the tried, tested and true destinations always helpswith the excitement.If you are with friends, there is an option to share rooms to make the costcheaper. You can also either car pool or travel by public transport (though youmay be subject to traffic nuances).Look out for the local tourist attractions, interesting things to do, places to visitand watering holes if that is what is desired.You could have a fun time on holidays both locally and abroad. The trick is toplan ahead and research on the place you want to go…Travelling abroad always takes a toll on the pocket. Summer is always a trickytime to travel. However, booking a few months in advance helps a whole lot. Besure you have the required Visa for the desired destination before paying forthat very expensive plane fare.Travelling after the summer season (Early Autumn) is a mite cheaper, if youdon’t mind the slightly nipper weather if you are heading towards Europe andits environs.If you have your visa and ticket sorted, then get packing…Be mindful of how much you pack and how many bags are allowed. You don’twant to get into arguments with customs and having to repack at the airport.Make room for the shopping spree when you are packing.Ensure you put the required items in your hand luggage…No sharp knives or liq-uids over 100 ml.Have fun on that vacation…But ensure you come back refreshed and ready to take on the world….Written by Abena Ayim

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Book of the Quarter Book Summary I came across \"Our Iceberg is Melting. Changing and Succeeding Under Any Con- ditions\" when looking for a book on organi- zational change. I was then pleased to see that the forward was written by Spencer Johnson who authored \"Who Moved My Cheese\" and co-authored \"The One Minute Manager,\" both very popular books. The authors use a fable about a penguin colony in Antarctica that has lived on the same iceberg for many years. When one curious bird discovers problem signs in the iceberg, few penguins want to listen to him. They are fine the way things are and don't want to change. The story is analo- gous to the common situation where people don't want to face up to difficult problems at home or at work. Once a small group of penguins came to understand that their iceberg actually was melting, they 1) created a sense of urgen- cy in the colony to deal with the difficult prob-lem, 2) put a carefully selected group in charge of guiding the change, 3) found the sensible vision of a better future, 4) communicated that vision so oth- ers would understand and accept it, 5) removed as many obstacles to action as was practical, 6) cre-ated some sort of success quickly, 7) never let up until the new way of life was firmly established, and, 8) finally, ensured that the changes would not be overcome by stubborn, hard-to-die traditions.HR Library - 3rd Floor

Recipe CornerTilapia Fish Cake Ingredients 200g fillet Tilapia 2 egg yolks 5 Spring onion, chopped. 4 scotch bonnet pepper, chopped. 5 cloves of Garlic, minced. 1 small ginger, grated. 1 cup breadcrumbs 1 shrimp seasoning cube 2 tbsp. Capers 3 tbsp. mayonnaise A handful of fresh parsley Oil Salt For coating 1 ½ cups breadcrumbs 1 tbsp. fish powder 1 egg, for egg wash Salt DIRECTIONS • Place the fillet grouper on a chopping board and cut it up almost finely. • Place in a mixing bowl, add spring onion, garlic, ginger, scotch bonnet pepper, bread- crumbs, shrimp seasoning, egg yolks, salt, and stir into a uniform mixture. • Mould into patties and place aside. • Add fish powder , salt to the breadcrumbs and mix together. • Dip each of the fish patties into the egg wash and coat with the breadcrumbs and set aside. • Heat oil in a pan over medium heat and carefully drop the fish patties into it. • Deep-fry for 5 minutes on both sides. • Take out from the oil and place on a paper towel to drain excess oil. • In a small mixing bowl, mix mayonnaise and minced garlic together. • Place the fish cake on a platter, top with the garlic mayonnaise , ca- pers and parsley • Tilapia Fish cakes ready to serve.

Dessert: Atadwe MilkIngredients :1 cup of Tiger Nuts¼ cup of Rice Flour3 ¼ cup of Sugar½ teaspoon of SaltDirections :• Soak tiger nuts for 24 hours in water and blend•Pour the blended tiger nuts into a sieve and squeeze the milk formed from thetiger nuts then set aside.•Next to a bowl add rice flour and ¼ cup of sugar, then mix.•Pour and mix in the milk from the tiger nuts using a whisk.•Pour the solution into a pot and begin stir, ensuring that you stir the puddingin one direction, and one direction only.•When the pudding has turned light brown your pudding is ready.•Garnish with whip cream and candied tiger nutsCompiled by: Dorothy Opare

Wellbeing as a LifestyleEnsuring good health and safeguarding your wellbeing is probably the most significant activ-ity every person must ensure.This, must be done regardless of age, sex, race etc. living a healthy lifestyle is imperative, thistranscends eating healthy, getting enough sleep per a good sleeping pattern, engaging inprotective sex or abstinence from pre-marital sex, regular medical check-ups as well as seek-ing for early treatment for ailments etc.Ultimately, persons are advised to engage in at least 30minutes of exercise each day. Whatcan you do?Join any of the Vodafone Wellbeing Clubs. Swimming, Aerobics, Running/WalkingThis is your best bet to lose weight, reduce your stresslevels, increase/improve your metabolism levels, im-prove cardiovascular performance, tones your body andimprove health, boosts your immune system, increasesyour lung capacity, increases your flexibility, and reduc-es injuries etc.Every employee is eligible to join any of the clubs;Contact the below persons to find more information; Swimming Club—Joy [email protected]; (0202009934) Running Club—Hilda [email protected]; (0202004045) Aerobics Club—Bright [email protected]; (0202009976)Conclusively, apart from the financial benefits associated with living healthy and well, it alsomakes you happy and productive person. Exercising breaks the sedentary chain whichcomes with dire consequences.#MyHealthMyWealth! #Wellbeingisalifetyle #myhealthmyresponsibilityWritten by Bright Bansah

In the World of VodafoneLet’s explore Fixed Business & Customer Operations Function LISTEN TO THE INTERVIEW

Virtual Realityis transformational!It can literally helpyou overcome yourphobias #digitalStreet Digital Transformation

Digital StreetVirtual Reality Therapy for PhobiasT he Virtual Reality (VR) Treatment Program at the Duke Faculty Practice offers a new human-computer interaction form of therapy for individuals with anx- iety disorders due to fear of heights, elevators, thunderstorms, public speak-ing and flying. After an initial diagnostic interview is conducted to ensure that theservice is appropriate for the presenting problem, participants are placed in a com-puter-generated three-dimensional virtual world and guided through the selectedenvironment. Computer graphics and various display and input technologies are inte-grated to give the user a sense of presence or immersion in the virtual environment.The therapist then guides the participant through the environment and can interactwith them through the entire event. Research indicates that 6 to 12 sessions are re-quired to achieve maximum bene- Virtual reality (VR) is an interactivefit. The advantages of VR over tra-ditional exposure therapy are: computer-generated experience takingIncreased safety and control place within a simulated environment,More efficient treatment and ease that incorporates mainly auditory andof scheduling visual, but also other types of sensoryLess risk to patient confidentialityUnlimited repetitions of feared sit- feedback like haptic.uations. Watch video below What is Vodafone do- ing in VR space? Check out more from Vodafone UniversitySource: Duke Faculty & Behavioural centre, Wikipedia

Digital Street Mobile Access Technologies M obile Telephony is such a beautiful thing. The kind of stuff we can do with those small devices in our palms is amazing. All this is however hugely reliant on ac- cess technologies (2G, 3G, etc.). One must really wonder what all these Gs are about. It seems to be all about the Gs these days First things first, the G stands for Generation and the number pre- ceding the G its maturity and technological advancement or in more simple terms, “How new and good it is” There once was 1G, 1st Generation back in the 80s. It was entirely analogue. You remember those huge phones with antennas at the back? Yes, most of those ones them were 1G capable phones. 1Gwas all about voice calls. No internet, electronic mails, not even text messaging.1G was replaced with 2G in the early 90s. The 2nd generation of mobile access technologies was all digi-tal and was actually the first mobile telephony platform to allow text messaging (SMS). Call quality wasalso dramatically improved with the emergence of 2G. Further enhancements to the 2nd generationtechnology enabled internet connectivity. Improved forms of 2G (2.5G, 2.75G) simply came with im-proved data experience which could theoretically be as high as 384kbps. That’s pretty slow right?????The 3rd generation of Mobile access technologies (3G) has become a lot popular now after its emergenceduring the late 90s (1998). This is mainly due to the fact that it allows users to access the internet atspeeds far greater than 2G could ever give them. 3G therefore enables voice and video calling, file trans-mission over the internet, online TV, online gaming among others.The era of 3G also coincided with the emergence of sleeker looking and more pocket friendly phones. Al-most all phones on the market can support 3G although there are a few phones that still cant. The evolu-tion of mobile phones can be looked at in a slightly humorous way. In the past, the phones were big, thenthey got smaller and now they are getting big again. Funny, isn’t it??With 4G now available, data rates are now being pushed to outrageous limits with download speeds ashigh as 100mbps. In some parts of the world, 2G networks have been completely shut down to make theuse of those frequencies for higher access technologies.How can one know whether he or she is enjoying 2G or 3G on their phone? It’s simple. Just look on thetop right corner of your phone screen, if you see an E or G by the network bars, then you are on 2G. If it’s3G or H, then you are enjoying 3G and if you see 4G, then you are on a 4G network.With the emergence of key technological advancements like the Internet of Things (IoT) and Cloud com-puting among others, borders are being pushed in mobile telephony to provide users with ultra-high datadownload and upload rates. With plans to roll out 5G by 2020 which could offer download rates as high as1Gbps, the future is set to be a brighter, better, more interesting and more entertaining for all consumers.I am sure all the stakeholders will join hands at the next mobile world congress and say in the voice ofMaximus from Gladiator, “Are you not entertained? Are you not entertained?”Article by Yaw Gyabaah

It’s a QR Code crossword puzzleDownload a scanner , Scan the code and send your respons-es to 0202009934 or [email protected] First 20 answers get a Ticket to Ferretti 5D Cinema, Marina Mall

Meet the RE-AIM Editorial BoardEben Ashiokai Dorothy Seth Joy Alberta J’ezkella EstherREAIM - Reliable | Empathetic | Ambitious | Innovative | Motivated The winning values!

WelcomePost your ideas and getquicker feedback and re-actions from your team.Faster than emails and betterthan meetings.Set events, have live sessions,organise polls, mobile-friendlyand many more exciting fea-tures Go to Workplace Goodbye!