The safer , easier way to help you pass any IT exams. Exam : Strategy Designer Title : Salesforce Strategy Designer https://www.passcert.com/Strategy-Designer.html 1/4
The safer , easier way to help you pass any IT exams. 1.Which is the Report Format that allow users to summarize by both Rows and Columns? A. Joined Reports B. Matrix C. Tabular D. Summary Answer: B 2.During the Framing and Scoping process, which of the following is the first step for researchers to undertake? A. Articulate the opportunity for design B. Understand the need C. Create a project plan D. Identify measures of success and potential risk E. Establish the problem-solving approach Answer: B 3.Following Salesforce's best practices for A/B UX Testing, should a version of the A/B test be the control version? That is, the website, app or page as it is, without adding any changes? A. No B. Yes Answer: B 4.As per the strategy proposed by Salesforce, what is the next step to follow after the process of Ideation? A. Challenge Framing through Brainstorming Prompts B. Idea Synthesis through the creation of Solution Concepts Answer: B 5.What feature can be used to route work requests to other channels where the customer might receive better service? A. Einstein Redirect B. Omni Channel C. Strategy Builder D. Assignment Rules Answer: B 6.Which Formula function can be used to output text? A. CURRENCYRATE B. MINUTE C. BEGINS D. ABS Answer: C 7.Which of the following are common Environmental, Societal and Governance, also known as ESG, metrics? 2/4
The safer , easier way to help you pass any IT exams. A. Planet, Prosperity, Perfection B. Profit, Planet, Partners C. People, Performance, Politics D. Planet, People, Prosperity Answer: D 8.Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team to present simple concepts and brainstorm potential solutions to pre-defined problems or areas of improvement? A. Idea Generation B. Challenge Framing C. Project Research D. Craft of Key insights Answer: A 9.What is a CTI? A. A Case Trigger Integration B. A Control Technology Integration C. A Computer Telephony Integration Answer: C 10.Which type of Release Category is described here: Bug fixes and simple changes. A. Minor B. Major C. Patch Answer: C 11.Considering the Jobs To Be Done Framework, why does a customer buy an on-line test? A. To pass the exam B. To learn about a topic Answer: A 12.While using Salesforce to Salesforce what is the smallest level of granularity that records can be shared? A. Record Type Level B. Child Record level C. Object Level D. Parent Record level Answer: B 13.Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: How does the product deliver business outcomes? A. Confidence B. Effort 3/4
The safer , easier way to help you pass any IT exams. C. Value Answer: C 14.Can Custom Objects have a Rollup-Summary Field? A. No B. Yes Answer: B 15.In which phase of the Challenge Scoping process must researchers ask themselves the following question: What is the problem we are solving? A. Create a project plan B. Articulate the opportunity for design C. Identify measures of success and potential risk D. Establish the problem-solving approach E. Understand the need Answer: E 16.Custom app development or 3rd party app exchange app? Not enough resources to offer support. A. Custom App B. Depends on the budget. C. 3rd Party D. Depends on the time. Answer: C 17.Can Salesforce to Salesforce be used to connect a Salesforce org to a non-salesforce external system? A. Yes B. No Answer: B 18.True or False? Users can use Salesforce Today to prepare for meetings, stay in touch with customers, quickly join conference calls, and generally manage your day. A. FALSE B. TRUE Answer: B 19.What is an Experience Narrative built out of? A. Moments that Matter B. Concepts C. Ideas D. Complete stories Answer: A 4/4
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