Core by Premier Software (Core) Brochure

Relax as much as your clients dowith Core by Premier SoftwareCore by Premier Software (Core) is the leading single and multi-site software solutiondesigned specifically for the spa, wellness and leisure industry.Premier’s flagship business management solution, Core is PCI-DSS certified, GDPR compliant andaccredited by SEPA. Providing a multi-layered software solution that integrates with existing PMS systems,its depth of functionality means it can be adapted to meet your needs as your business grows.Proven Heritage Business overviewYou are in safe hands. Premier Software has over 24 years' Core’s dashboard provides a complete overviewexperience delivering business management solutions of your business at the touch of a button, helpingspecifically for the spa, wellness and leisure industry. to maximise profitability, manage day-to-dayListening to our clients and responding to industry trends, operations and highlight areas of growth.we ensure your software is always one-step ahead.Concurrent licensing Flexible designCore’s flexible licensing structure means you only need Whether you are an independent spa or a largeto purchase licenses for the number of users utilising international hotel group, Core’s single databasethe system at any one time. structure can be tailored to meet your requirements.Core has been designed to take the stress out ofmanaging your business, whilst providing you with thesoftware to plan your future growth and maximise profits.www.premier-core.com

\"Core by Premier At the core of CoreSoftware is theleading single and Configurable 5multi-site softwaresolution designed Memberships 6specifically for thespa, wellness and Marketing 9leisure industry.\" Reporting 10 Retail 13 Online 14 Secure 17 Scheduling 18 Integration, Training & Support 20

Composeyour thoughtsand createthe perfectsolution

ConfigurableCore’s functionality can be configuredto meet your exact requirements.We listen to your needs and configure thesoftware to suit your business operations.Scalable solutionCore is forever evolving just like your business. Its depth of functionalityensures that as you grow, Core can meet your on-going needs.Single or multi-siteWhether you are an independent spa or a large international hotel group,Core provides a single and multi-site software solution.Providing you with a single database structure, Core can be used asa standalone or as a centrally-hosted server solution. In a multi-siteenvironment, the software would be deployed via remote desktop,terminal services or Citrix.PMS integrationCore integrates with a whole host of property management systemsfrom room only postings to two-way booking and billing.Core currently integrates with: –– Oracle - Opera (financial interface) –– Guestline - Rezlynx (financial and two-way interface) –– Guestline Epos –– Hotel Perfect (financial and two-way interface) –– Avondata (financial interface) –– Protel (financial interface) –– Welcome (room only). –– Clarity Hospitality (financial interface)Centralised ControlCore’s easy-to-use dashboard utilises real-time data so you can assesshow your business is operating around the clock and on the go.To share the workload, staff can be appointed to access and controlcertain elements of Core from a central location, allowing continuityacross all areas. Page 5 | Core by Premier

MembershipsMembers are at the heart of your business,so managing multiple memberships andguest profiles is essential. Core flexes to yourmembership requirements and keeps trackof all your membership data to help increasenumbers and revenue growth.Membership ArrivalValidate and track your members. On arrival, members can be issued with acard or wristband to validate payment options and contract expiry dates.Membership AdministrationAnalyse the profile of an individual member or membership category withCore’s member database. Core enables you to collate essential datathrough the membership function including membership retention,attrition ratings, memberships on hold and new member listings.For peace of mind, Core is PCI-DSS certified and SEPA accredited so yourmembers' financial data is safe. Core includes: –– Flexible payment options –– Ability to generate AUDDIS/BACs files for direct debit submission –– Bank account validation –– Links to access control units.Member loyalty schemes and guest passes can also be managed throughthe membership function, as well as real-time reports.Membership EnquiriesCore enables you to track all membership enquiries, generate automaticresponses or prompt a personalised message. You can also assign amember of the team to manage enquiries – turning interest into revenue.Access ControlCore’s interface enables clients to self-swipe for ‘Fast Track’ entry intoreception via a barrier or external locking device; recording usage datawhilst preventing unauthorised entry. Page 6 | Core by Premier

Increase yournumbers

Immerseyourselfin data

MarketingKeeping your business front of mind withpersonalised campaigns is key to brandloyalty and repeat bookings. Increaseprofitability and help retain and attractnew clients with Core’s automatedmarketing function.Data SegmentationCreate your campaigns by gender, age, retail spend, location orappointment history. These can be automated and scheduled tosend at regular intervals allowing your team to focus on the business.Alternatively, personalise it to suit a specific offer, package, retailproduct or treatment – the choice is yours.Marketing campaigns can be planned daily, weekly, monthly orbi‑monthly. They can also be booked across multiple sites enablingyou to analyse which offers work best and in which location.Well targeted marketing campaigns can improve white spaceand revenue.Reporting & MonitoringWith Core, you can instantly see which marketing campaigns workand which do not.With accurate information captured and stored, all of Core’s reportscan be downloaded into a variety of formats.Email, SMS or PDFWhichever method you prefer to use, Core has it covered. Email,SMS (costs apply) or print, the data captured within Core’s databasewill enable you to communicate with your clients across theirpreferred channel. Page 9 | Core by Premier

ReportingThe intuitive reporting system enables you torun data in real‑time and keep track of yourbusiness on the go.Core’s depth of functionality ensures you can run a variety of reportsat a touch of a button – all of which can be exported into a variety offormats. The scheduled reports allow information to be sent direct toyour inbox.Finance, Revenue & TargetsManage your business day-to-day by tracking revenue and settingfinancial targets for the next month, quarter or year.Staff Utilisation & ManagementEffectively manage your team by defining staff capabilities based onskill-set, create rolling rotas and assign commission and KPI’s.Resource ManagementUnderstanding peak times and white space leads to improved turnover.Core can show you which rooms are utilised and when, which classesare the most popular and favourite treatments, enabling you to planresource for the future and run your business more efficiently.RetailCore will auto-generate orders, stock transfers, inventory control andprofessional usage. In-depth reports can help you manage your retailoperation by helping you to: –– Track all retail product sales –– Assess sales based commission against target, manufacturer and staff –– Plan stocktake and review variances. Page 10 | Core by Premier

Sweatyourassets

Pamperyourprofitability

RetailCore retains all your retail information.It enables you to analyse client spend,automatically generate orders, transferproducts and manage product levels.It can also help to motivate your staff bysetting targets and set product promotionsby manufacturer or product group.With a fully integrated point of sale system, Core can recordone-off client sales, additional purchases and billing on departure.Core manages: –– Stock orders, deliveries and stocktakes –– Gift vouchers –– Recommended products (up-sell) –– Loyalty/discount schemes –– Product waiting lists –– Course/treatment purchase and redemption –– Commissions –– Promotions –– Combined billing.Core can also apply automatic discounts, provide multi-paymentoptions and group billing. Page 13 | Core by Premier

Online by Premier Software ensures your businessis open 24/7. Accessible on a computer, mobileor tablet, clients can book treatments and classesaround the clock, at a time to suit them.Customised BrandingOnline can be customised with your corporate branding, with full integration to aleading payment gateway for a seamless service.Appointment BookingCore directly integrates with your existing web solution ensuring the client interfaceis fully branded and designed in-line with your system. Bookings are based on staff,rooms, equipment, class and facility availability.Package BookingPackage booking can be used for group bookings on predefined packages.Package availability can also be restricted to certain times of the day or daysof the week – you control which package is available and when.Membership Sign-upMembership sign-up with Online has never been simpler. The paperless enrolmentservice includes instant bank account and postal address validation.*Mobile DiaryAllow your team to book on the go with the tablet and smart phone diary view.Gift Voucher SalesOnline enables you to retail gift vouchers on your website, maximising your revenue.These can either be designed through Online and sent as an e-voucher or posteddirect to the recipient.The Future of Online...Continual Product Development (CPD)Core continually evolves to meet the needs of the industry. We listen and update Core tomeet existing and future industry trends, ensuring your software is always one step ahead.Online is an integral part of Core and this year, Premier will be adding to Online’s functionality.For more information regarding Online, please speak to your account manager.Page 14 | Core by Premier * Additional costs apply.

Open 24/7

Giveyourselfpeaceof mind

SecureEnsuring your data is secure isthe key to keeping your reputationintact. Core is PCI-DSS certified,GDPR compliant, and SEPAaccredited, so your datais in safe hands.PCI-DSS certifiedPCI-DSS compliance is a continuous process, Core isassessed to ensure it meets these required standardsto guarantee payment data is kept safe.SEPA accreditedThe Single Euro Payments Area is the payment-integration initiative of the European Union. Core is SEPAaccredited which enables clients to make seamless,cashless euro payments.As Core is a centralised business management solution,not only does it keep your clients' data safe but thesystem's security is defined via user profile levels.Each user can also be assigned their own passwordwhich is associated to the relevant security profile.Sensitive data is encrypted to ensure all personaldetails are kept secure.GDPR compliantData protection laws change in May 2018 to furtherprotect your clients’ personal data. The General DataProtection Regulation (GDPR) is an evolving processthat puts emphasis on your business to understandand control the amount of personal data you hold.Clients must now opt-in to marketing and have theright to request and access the data you hold on them.They can request for this to be deleted at any time.Core is GDPR compliant and is here to help makethe process simple.Core is PCI-compliant to help keep your data secure,however client data will need to be continuallymonitored and updated. Core enables you to removemarketing preferences and client data when required.We regularly assess Core’s functionality and releaseupdates to help you meet and retain GDPR compliance. Page 17 | Core by Premier

SchedulingAccurate diary management is the heart of yourbusiness. Core’s intuitive scheduling system ensuresyour client appointments are booked accuratelytime after time.Appointment SearchAppointments can be scheduled quickly and efficiently ensuring the diary is fullyoptimised at all times. Core’s intelligent functionality provides a sophisticated diarymanagement system which suggests optimal appointment slots based on: –– Back-to-back appointments to improve efficiency –– Booking by skill-set, staff availability, room availability or by equipment/treatment –– Advising on medical and contra-indications –– SMS or email appointment reminders and confirmations.Class & Activity BookingOnce the activity timetable is configured, any group activities such as Spinning orPilates can be instantly booked. Core enables you to set class sizes, add a waiting listand assign instructors, as well as monitor performance.Package BookingGroup reservations can be accurately monitored at every booking stage, from theinitial enquiry to confirmation, payment and schedule print on arrival.Core provides you with a complete package booking service, including: –– Managing package availability by time of day and day of week –– Auto schedule resource, staff, equipment and rooms –– Deposit management –– Email confirmations.Waiting ListsManaging your scheduling demands can be difficult, but Core’s integrated waiting listnotifies the team as soon as there is availability.Simply record the service required, the selection of dates and times. When a spacebecomes available, Core will contact the client direct through SMS, email or phone. Page 18 | Core by Premier

Take thestress out ofmanaging your spa

Now thatyou havetaken theplunge

Integration22Training24Support26Testimonials28Partnerships29

IntegrationCore can be fully integrated intoany of the industry’s leading PMS,payment interfaces or accesscontrol systems.PMS integrationCore integrates with a whole host of propertymanagement systems from room only postingsto two-way booking and billing.Core currently integrates with: –– Oracle - Opera (financial interface) –– Guestline - Rezlynx (financial and two-way interface) –– Guestline Epos –– Hotel Perfect (financial and two-way interface) –– Avondata (financial interface) –– Protel (financial interface) –– Welcome (room only). –– Clarity Hospitality (financial interface)Credit Card integrationCore has an interface which links to the UK’s leading supplier.This enables the processing of credit/debit card paymentsvia an integrated chip and pin device.Access ControlCore’s interface enables clients to self-swipe for ‘Fast Track’entry into reception via a barrier or external locking device,recording usage data whilst preventing unauthorised entry. Page 22 | Core by Premier

Connectedinsideand out

Power up your performance Notes

TrainingInvesting in a new business managementsoftware solution is the start of a long‑termpartnership with Premier Software. The smoothimplementation of Core is key to this relationshipand how your staff interact with the software toutilise it to the best of its ability.To ensure you get off to a flying start, we have an initial site visitpre-installation to enable our team to develop a comprehensivetraining package tailored to your business.Core’s trainers are with you from implementation right through untilyour team fully understand Core’s functionality.We also run refresher courses and inductions as and when required.

SupportA dedicated support team is vitalto a good relationship and we havea Core-focused team available toprovide you with help and adviceshould you need it.You will also receive regular software updates to ensureyour system has the latest functionality available.Our support package includes:Customer Care Software Updates Training VideosFree Webinars Remote Access Mobile Apps Extended Free Phone Online ChatSupport Hours AdvicePage 26 | Core by Premier

Keepyourfinger onthe pulse

Testimonials “Although Core is a complete business management system, its report function is essential to the success of House Spa. Whether it is end-of-day reports, staff utilisation, monitoring retail sales or pinpointing which treatments are most popular, all can be accessed easily to enable us to concentrate on what makes House Spa so different – the guest experience.” Zoe Douglas – House Spa Manager, Dormy House “We use Core for online class bookings which is extremely popular. The whole process of booking a class for members is so much easier. They can book their favourite class anytime and anywhere. It has become a much more convenient way for members to stay connected via the latest technologies. “This means they can book and change a class at their leisure.” Roy Burkey – General Manager, Thornton Hall “We get everything we need from Core. It’s a well-rounded tool that allows for a great many improvements with a business. From tracking traffic to prompting a staff member about a customer’s birthday.” Anthony Betteridge – Spa Naturel Fitness, Mercure Hotels

PartnershipsPartnering with the right organisations isessential, whether it is to ensure Core meetsindustry standards or testament to Core’scapabilities. Rest-assured, you are insafe hands.Hospitality partners:Condé Nast Johansens: Coreis the exclusive hospitality softwarepartner for Condé Nast Johansensin the UK and Europe.The UK Spa Association:A not-for-profit and impartial body.Premier Software are proud tohold membership.Accreditations:PCI-DSS certified: PCI-DSSCompliance is a continuousprocess, Core is assessed to ensureit meets these required standardsto guarantee payment datais kept safe.SEPA accredited: Core is SEPAaccredited which enables clientsto make seamless, cashlesseuro payments. Page 29 | Core by Premier

We are at the of your businessWhilst every spa, wellness and leisure facility is unique, Premier Software has been successfully installed atvarious destinations around the world. Designed to provide the complete business solution, Core managesyour treatment rooms and memberships right through to financial reporting and marketing.

Page 31 | Core by Premier

9 &10 Heritage Park Hayes Way Cannock Staffordshire WS11 7LT Telephone: +44(0)1543 466580Email: [email protected] Website: www.premier-core.com