IIFX Fan Journey Best Practices Summit 2023

Director Welcome We are excited to welcome you to the inaugural IIFX Sports & Entertainment Fan Journey Best Practices Summit! You are the first to help blaze a trail with fan journey best practices for the sports & entertainment industry as they position themselves to deliver excellence and memory-making fan experiences in the post-pandemic era. It is fitting that we are here at Mercedes-Benz Stadium for our inaugural event. Harry Hynekamp, the Vice President of Guest Experiences at AMB Sports + Entertainment and his Dr. Lou Marciani team have mapped the journey of fans who gather in Director and Co-Founder Mercedes-Benz Stadium for NFL and MLS games, concerts, Innovation Institute for Fan and special events of all kinds. We are profoundly grateful to Harry and his team for hosting our inaugural event! Harry and his team strive every day to deliver the best possible service at each of the more than 190 touchpoints in the fan journey. These touchpoints include pre-event communication, social media, ticket purchase, transportation and parking, safety, security, housekeeping, food & beverage, entertainment activities, retail, entry, circulation, exit, and so much more. Each one of you has participated in your own fan journey at some point, so your knowledge and experience will add a richness to the discussions over the next few days. Please use this time to reflect on the six topic areas and add your voice to others within your group. The facilitators will guide the discussion and use questions to elicit your wisdom and insight that the scribes will capture. The draft best practices document will be shared with you during a refinement process. The final curated product, issued late this year, will be shared with you and the sports & entertainment industry. Please engage with our sponsors and exhibitors and visit the exhibition hall in the Mercedes-Benz Club. Our sponsors and exhibitors are helping make this inaugural Fan Journey Best Practices Summit possible. Your work can help shape an industry and identify opportunities for excellence for venue owners, event, and venue managers, and all those who deliver services to the fans. Your work here can foster an understanding that “The Fan Journey is the Experience!” Thank you again for being first and leading the way. LOU MARCIANI, Ed.D. Director and Co-Founder 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Table of Contents Table of Contents Director Welcome......................................................................................................... 2 Table of Contents ......................................................................................................... 3 Best Practices Summit Sports and Entertainment Fan Journey Agenda................ 5 Venue Maps ................................................................................................................ 13 The Fan Journey & Potential Use Cases................................................................... 15 IIFX Fan Journey Best Practices Summit .................................................................... 16 Summit Objective .................................................................................................. 16 Purpose................................................................................................................... 16 Definition................................................................................................................. 16 Annual Methodology ............................................................................................ 17 Facilitators .............................................................................................................. 17 Bringing Closure to Each Item .............................................................................. 18 Six Session Areas .......................................................................................................... 19 Culture of Excellence ............................................................................................ 19 Event Day ............................................................................................................... 19 Communications ................................................................................................... 19 Safety and Security ............................................................................................... 19 Technology & Facility Infrastructure..................................................................... 19 Crowd Dynamics/ Management ........................................................................ 19 Group Assignments..................................................................................................... 20 Best Practices Summit Sessions .................................................................................. 20 Our Sponsors................................................................................................................ 21 Title Sponsor............................................................................................................ 21 Stantec ................................................................................................................. 21 Presenting Sponsors ............................................................................................... 22 Levy ....................................................................................................................... 22 Riptide Partners .................................................................................................... 22 Presenting Sponsors ............................................................................................... 23 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Accredit Solutions ................................................................................................ 23 S.A.F.E. (Security, Athletic Facilities & Events) Management .......................... 23 Luncheon Sponsors ............................................................................................... 24 Barrier1 .................................................................................................................. 24 Databuoy ............................................................................................................. 24 Reception Sponsors............................................................................................... 25 NTT DATA............................................................................................................... 25 Tango Tango ........................................................................................................ 25 Break Sponsor......................................................................................................... 26 Guardian Zone..................................................................................................... 26 Lanyard Sponsor .................................................................................................... 26 Hanwha Techwin America ................................................................................. 26 Education Sponsor ................................................................................................ 27 CSA360 Software ................................................................................................. 27 Our Exhibitors ............................................................................................................... 28 Axis ........................................................................................................................ 28 Dropthought......................................................................................................... 28 Lighthouse Intelligence ....................................................................................... 29 Motorola Solutions ............................................................................................... 29 Rave Mobile Safety ............................................................................................. 30 Wicket ................................................................................................................... 30 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Best Practices Summit Agenda Sports and Entertainment Fan Journey Agenda Presented by February 27, 2023 Monday Time Activity Location 1:00 PM Registration Mercedes-Benz Club 6:00 PM Reception Mercedes-Benz Club sponsored by Tango Tango February 28, 2023 Tuesday Time Activity Location 8:00 AM – Registration Mercedes-Benz Club 9:30 AM Breakfast & Summit Opening 4780 I-55 N, Suite 100 Jackson, MS 39211 Moderator: Gary Gardner, IIFX Distinguished Fellow Keynote Address: Ryan McConnell, Executive Vice President for Sports @Kantar Fandom In Focus: Understanding the Modern Fan Mindset Attracting, growing, and retaining a loyal fan base is the central mission of sports and entertainment organizations. As competition for the out-of- Phone (USA & International): +1.601.909.4439 IIFX.ORG Email: [email protected]

Time February 28, 2023 Location Tuesday Activity home entertainment dollar intensifies and lifestyles center around the home, though, a deeper, more sophisticated, and data-driven approach is required to satisfy modern sports fan. Sharing the latest findings from a comprehensive annual study on fan engagement, the speaker will kick off the Summit by zeroing in on the modern fan’s inclinations, expectations, and motivations. Attendees can expect insights and data that will inspire new ways of serving fans in a post- pandemic marketplace. 9:45 AM – ROTATION 1 - Topic Breakout Group Session Rooms 11:15 AM Session • Group #1 – Falcons Family • Culture of Excellence • Game Day Room • Communications • Safety and Security • Group #2 – AMG Lounge • Technology & Facility Infrastructure • Crowd Dynamics and • Group #3 – Aux Locker Management Room 1 Lunch and Panel • Group #4 – Aux Locker Discussion Room 2 • Group #5 – Falcons Childcare Room • Group #6 – Falcons Interview Room 11:30 AM – PANEL: Big Data Strategies for the Mercedes-Benz Club 1:00 PM Sports and Entertainment Industry Experts will discuss the following: eSports, sports betting, integration of data from social media, traditional media, and fan engagement with point of sales data, player, and artist information the fans want and 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

February 28, 2023 Tuesday Time Activity Location 1:15 PM – decision support systems for operations, 2:45 PM safety, security, guest services, and fans. Moderator: Peter Evans, CEO, Xtract One Panelists: • Pierce Nunnery, Director, Fan Experience @AMB Sports & Entertainment • Ajay Prakash, Senior Director, Project Program @NTT Data • Joe Abercrombie, Senior Vice President, Live Experience and Production @Atlanta Hawks • Suzi Alvarez, Director of Fan Data @AMB Sports & Entertainment ROTATION 2 - Topic Breakout Group Session Rooms Session • Group #6 – Falcons Family • Culture of Excellence Room • Game Day • Group #1 – AMG Lounge • Communications • Group #2 – Aux Locker • Safety and Security Room 1 • Technology & Facility Infrastructure • Group #3 – Aux Locker • Crowd Dynamics and Room 2 Management • Group #4 – Falcons Childcare Room • Group #5 – Falcons Interview Room 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Time February 28, 2023 Location Tuesday 2:45 PM – 3:30 PM Activity Panel and Break in Exhibit Hall Sponsored by Guardian Zone PANEL: Risk Mitigation to Secure the Fan Journey The Sports & Entertainment industry is Mercedes Benz Club comprised of connected venues that form an Exhibit Area ecosystem of people, processes, and technologies that engage fans before they make a purchasing decision pre-event, facilitates their journey from their home to the venue, connects with them throughout the event, and concludes with fan feedback about their experience. Every touchpoint with the fan entails risk. Every venue must systematically reduce its exposure to the various risks they might face, wherever they occur on the fan journey. These panel experts will explore how venues can assess, identify, evaluate, and prioritize risks, and then develop a strategy to mitigate them and secure the fan journey from brand damaging incidents. Attendees will learn ways to reduce the likelihood of risks through the practical application of people, processes, and technology. MODERATOR: John Petrone, President @Petrone Risk PANELISTS: • Joe Coomer, Vice President of Security @AMB Sports & Entertainment • Shelli Hatcher, Managing Director @S.A.F.E. Management 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

February 28, 2023 Tuesday Time Activity Location 3:30 PM – • Tim Sopha, Business 5:00 PM Development Manager – Sports and Entertainment, 5:00 PM North America @Motorola 5:30 PM – Solutions 7:00 PM ROTATION 3 - Topic Breakout Group Session Rooms Session • Group #5 – Falcons Family • Culture of Excellence Room • Game Day • Group #6 – AMG Lounge • Communications • Group #1 – Aux Locker • Safety and Security Room 1 • Technology & Facility Infrastructure • Group #2 – Aux Locker • Crowd Dynamics and Room 2 Management • Group #3 – Falcons Childcare Room • Group #4 – Falcons Interview Room Closing Comments Mercedes-Benz Club Reception in Mercedes-Benz Club Exhibit Hall March 1, 2023 Wednesday Time Activity Location Mercedes-Benz Club 8:00 AM – Breakfast 9:30 AM Keynote Keynote Address: Harry Hynekamp Vice President, Guest 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Time March 1, 2023 Location Wednesday Activity Experiences @AMB Sports +Entertainment Passion, Purpose & Profits: The Blank Family of Businesses Core Values are Lead by Example, Put People First, Innovate Continuously, Giveback to Others, Listen & Respond, and Include Everyone. These core values are the essential elements that power our people, culture, policy, process, tools, and technology to create and consistently deliver world-class fan, guest and customer experiences every time, everywhere, every opportunity, no exceptions. 9:45 AM – ROTATION 4 - Topic Breakout Group Session Rooms 11:15 AM Session • Group #4 – Falcons Family 11:30 AM – • Culture of Excellence Room 1:00 PM • Game Day • Communications • Group #5 – AMG Lounge • Safety and Security • Group #6 – Aux Locker • Technology & Facility Infrastructure • Crowd Dynamics and Room 1 Management • Group #1 – Aux Locker Lunch Room 2 Panel PANEL: • Group #2 – Falcons Sustainability & Sports: Inspiring Change by Engaging Fans Panel Childcare Room We know sustainability is important, but what • Group #3 – Falcons does it mean? This discussion will engage Interview Room Mercedes-Benz Club 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

March 1, 2023 Wednesday Time Activity Location 1:15 PM – experts and implementors across several 2:45 PM Atlanta-based professional sports venues to share their stories, highlight some best 4780 I-55 N, Suite 100 practices, and to even discuss challenges. Jackson, MS 39211 The conversation will highlight each facility’s unique leadership in sustainability and will focus on strategies to engage fans along a sustainability journey. MODERATOR: Kristen Fulmer, Senior Director of Sustainability @Oak View Group & Goal PANELISTS: • Sofi Armenakian, Head of Sustainability @Atlanta Hawks & State Farm Arena • Andrew Bohenko, Sustainability Manager @Mercedes Benz • Tanner Stines, Associate AD – Facility Ops and Capital Projects @University of Georgia ROTATION 5 - Topic Breakout Group Session Rooms Session • Group #3 – Falcons Family • Culture of Excellence Room • Game Day • Group #4 – AMG Lounge • Communications • Group #5 – Aux Locker • Safety and Security Room 1 • Technology & Facility Infrastructure • Group #6 – Aux Locker • Crowd Dynamics and Room 2 Management • Group #1 – Falcons Childcare Room • Group #2 – Falcons Interview Room Phone (USA & International): +1.601.909.4439 IIFX.ORG Email: [email protected]

March 1, 2023 Wednesday Time Activity Location 2:45 PM – Mercedes-Benz Club 3:15 PM Exhibit Area Break in Exhibit Hall Sponsored by Guardian Zone 3:15 PM – ROTATION 6 - Topic Breakout Group Session Rooms 4:30 PM Session • Group #2 – Falcons Family 4:30 PM • Culture of Excellence • Game Day Room • Communications • Safety and Security • Group #3 – AMG Lounge • Technology & Facility Infrastructure • Crowd Dynamics and • Group #4 – Aux Locker Management Room 1 Closing Comments • Group #5 – Aux Locker Room 2 • Group #6 – Falcons Childcare Room • Group #1 – Falcons Interview Room The Fan Journey . . . … Is the experience! 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Venue Maps Venue Maps Mercedes-Benz Club AMG Lounge 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Falcons Interview Room Falcons Family Room Falcons Childcare Room Aux 1 Locker Room Aux 2 Locker Room 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

The Fan Journey & The Fan Journey & Potential Use Cases Potential Use Cases 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

IIFX Fan Journey Best Practices Summit Best Practices Summit The Innovation Institute for Fan Experience (IIFX) is hosting its inaugural Sports & Entertainment Fan Journey Best Practices Summit in Atlanta, GA on February 27- March 1, 2023, at the Mercedes Benz Stadium. Summit Objective The main objective of the Summit is to address the key critical functions and challenges facing the Sport and Entertainment Industry through the development of Best Practices. Six major areas have been identified as part of the Fan Journey for the collection of best practices. The attendees at the Summit will address these areas and identify solutions for potential best practices. Attendees will have an opportunity to participate in moderated discussions (round robin format) for each of the designated areas: • Culture of Excellence • Crowd • Event Day Dynamics/Management • Communications • Safety & Security • Technology & Facility Infrastructure Within a few months of the Summit, attendees will receive a “Summit Best Practices Guide Draft,” - a compilation of their input, which comprises the initial Best Practices Guide. Purpose To document through professional collaboration the establishment of a living Guide, a collection of vetted best practices, to assist those responsible for managing the Fan Journey at commercial sport and entertainment facilities. Definition A best practice is a technique or methodology that, through experience and research, has proven to reliably lead to a desired result. In practical analysis a best or smart practice is a clear and concrete behavior that solves a problem or achieves a goal under most conditions. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

A field-tested best practice is a program, activity, or strategy that, when properly implemented, has been shown to work effectively and produce successful outcomes and is supported to some degree by subjective and objective data sources. Annual Methodology 1. Identify significant issues requiring solutions with input from steering committees and Summit sessions. 2. Discuss these issues in Summit sessions to identify all contributing factors, lessons learned, voids, and/or new issues. 3. Identify solutions and basis-forming best practices from the Summit sessions. 4. Review input, resolve details, and collect additional information through literature reviews, research, and contributions from subject matter experts. 5. Send draft Best Practices Guide to Summit attendees for vetting. 6. Aggregate input from Summit sessions, review, vet, and follow up with Summit session facilitators for best practices and formulation into the Guide. The Summit provides a mechanism to broaden the components and concepts of best practices through addressing the designated areas. Threats, norms, and environments change and as a result, the event/venue plan should be considered a living document that must change to meet challenges, take advantage of new resources, and avoid the development of patterns that could result in a risk. Continuous quality improvement should be the standard by which the event/venue plan is reviewed and refreshed. Facilitators Facilitators guide participants through the process of developing the 2023 “Summit Best Practices Guide.” They are not expected to be the seat of all wisdom and knowledge. They do not give opinions, but use questions to elicit opinions, practices, and ideas of the participants. Their responsibility is to focus on how people participate in the process, not just on what gets achieved. A facilitator is neutral and never takes sides. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Facilitators assist the group in achieving a consensus on the designated subject issues and elements so that the 2023 “Summit Best Practices Guide” can be created. Facilitators focus on: • Setting expectations for the • Producing outcomes group (desired result and ground rules) • Managing time • Stimulating the discussion • Ensuring their scribe captures usable information • Stimulating dialogue to generate ideas/practices • Listening, Listening, Listening Facilitators ask questions that prompt discussion. Your input is important, so please participate in discussions. Please follow these basic rules of courtesy and decorum: • One person speaks at a time • Raise your hand if you have something to say • Listen to what other people are saying • Do not interrupt others when they are speaking • No mocking or attacking other people's ideas • Respect each other Bringing Closure to Each Item Many groups will discuss things much longer than they need, so the facilitator helps participants recognize when they're generally in agreement. Facilitators will summarize a consensus position or ask someone in the group to summarize the points of agreement, and then move on. The scribe may read back what they have captured. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Six Session Areas • Incident Management Session Areas • Situation Awareness Culture of Excellence • Threat Assessment • Business Continuity • Leadership • IT/Cyber • Associate Experience • Staffing Technology & Facility • Training Infrastructure Event Day • Wi-Fi and Cellular Service and Data Analytics • Ticketing • Suites • Facility • Clubs Management/Maintenance • Membership • Guest services • Design & Environment Communications Crowd Dynamics/ Management • Social Media • Know before you go • Transportation & Parking • Signage & way finding • Food & Beverage • Staff Communications • Access Control/Crowd Safety and Security Monitoring and • Management • Command and control • Health Environment • Crime and terrorism 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Group Assignments Group Assignments Best Practices Summit Sessions Group #1 (13) Steve Watson, Tango Tango Andrew Bohenko, Mercedes Benz Stadium Group #4 (14) George Bushey, Ewing Cole Sandra Chandler, Rave Mobile Jennifer Ark, Green Bay Packers Brendan Mac Daniel, Barrier I Jose Chevere, Hanwha Davis Eckard, Wicket Mike Gilsenan, AMBSE William Ellam, Ottawa Senators Kathleen Griggs, Databuoy Jessica Gaffney, ALSD Sean Hurwitz, Pixo VR Craig Graber, San Francisco 49ers Sheryl Maas, Guardian Zone Shelli Hatcher, S.A.F.E Management Laurie Mitchell, Katy ISD, Athletic Department Yousef Kassis, Imperial Event Security Services John Morello, Consultant Mandi King, Hanwha Rob Muehbauer, Axis Arjay Rennix, Metlife Stadium Ajay Prakash, NTT Data Vanessa Reid, Minnesota Vikings Dana Rhodes, Tusco Halia Smalczewski, S.A.F.E. Management Group #2 (14) Thomas Standley, Accredit Solutions Amy Swisher, Seattle Seahawks Ray Brown, Tango Tango Joe Coomer, VP of Security at AMBSE Group #5 (12) Ben Edwards, Golden State Warriors Mike Gibson, Mercedes Benz Stadium Mark Borto, Barrier 1 Darron Hawkins, District of Columbia, Fire & Ems (retired) Sofi Dahl, Event Safety Blake Johnson, Motorola Solutions Alyssa Erdman, Minnesota Vikings Hassen Al Madhoun, Stantec Thomas Harknett, Stantec Jason Montgomery, San Francisco 49ers Carlos Hernandez, Riptide Meaghan DeNino Passanante, Levy Restaurants Jeff Keas, Populous Doug Orwiler, Seattle Seahawks Ray Johnson, Ilitch Holdings Jen Reaves, Accredit Solutions Joe Mata, Platinum Event Services Lt Col Tom Sands, The Digital Decision Devin MCKinley, One Plan Events Tanner Stines, University of Georgia Eugene Posey, Guardian Zone Jalen Turpen, CSA 360 Ted Smith, Rave Mobile Eric Young, Mercedes Benz Stadium Group #3 (14) Group #6 (12) Suzi Alvarez, AMB Sports & Entertainment Chris Carrillo, Rave Mobile Joe Abercrombie, Atlanta Hawks Alex Chermak, Databuoy Sofi Armenakian, State Farm Arena Dominic DeMark, The Digital Decision Mark Haddad, NTT Data Wilson Espinosa, Golden State Warriors Alan Kerr, Stantec Kristen Fulmer, Oak View Group Melissa Lesperance, Ilitch Holdings Peter Evans, Extract One Ian MacNabb, Riptide Jack Luce, Aspire Group Jeff Morander, ALSD Crystal Jones Peck, Levy Restaurants Tim Sopha, Motorola Solutions John Petrone, Petrone Risk Kevin Taylor, Axis Alex Quintanar, S.A.F.E. Management Sydney Teske, Kansas City Royals Victoria Rossi, Washington Commanders Alex Walsh, Metlife Stadium Chandra Stadtmueller, Kansas City Royals Justin Wood, Dimensional Innovations 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Our Sponsors Title Sponsor Stantec - Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe. Stantec trades on the TSX and the NYSE under the symbol STN. Connect with us to learn more VISIT WITH OUR SPONSORS IN THE SESSIONS, RECEPTIONS, AND IN THE EXHIBIT AREA TODAY! 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Presenting Sponsors Levy – The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters and music festivals, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. For more, visit levyrestaurants.com or follow us on LinkedIn, Instagram, and Twitter. Riptide Partners offer a full suite of CX advisory and Managed Service solutions targeted to the Sports and Entertainment industry, with a focus on helping teams, venues, events and productions improve their bottom-line and achieve greater success in a customer-centric world. Led by business veterans Rob Comstock, Paul Klass and Gavin Keirans, Riptide applies the considerable insight gained through years of collective successes across a wide swath of the corporate landscape, to offer a distinctly nimble approach to the creation of Customer Experience solutions tailored to each client’s needs and context. Riptide charts the way toward an attainable, maintainable customer-focused operation, made up of powerful tools, methodologies, and practices. As an organization, we subscribe to a customer-centric ethos and ensure that this is at heart of everything that we do. Media Contact: Joe Favorito | T: 917-566-8345 | Email 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Presenting Sponsors Accredit Solutions is an award-winning technology company focusing on intelligent accreditation software. Our solution has been developed over many years and is one of the most trusted accreditation systems available globally. The system has been used by some of the world’s biggest and best known political, sporting, and live events. Our solution is tried and tested across leading venues, stadiums, sporting leagues, federations, government events and ceremonies, regardless of whether you need to accredit 100 people or 1,000,000 people we have a solution fit for your purpose. From seasonal to event day accreditation for staff, media, and contractors, to access control solutions and integrations to our vehicle accreditation tools we have a solution to make your event secure. This powerful platform allows our clients to automate and simplify labor intensive tasks, improve their operational efficiency and heighten security, all whilst providing an easy to navigate end user process for the registration of your staff, media and contractor data. With offices in London, Dubai, North Carolina, and Melbourne our team service clients around the world. Contact us at [email protected]. S.A.F.E. (Security, Athletic Facilities & Events) Management is celebrating a proud twenty ninth year in the business of comprehensive crowd management, event security, guest services, parking and 24-hour security staffing. Founded by, Jim McIntyre, S.A.F.E. is a specifically tailored event management company that specializes in sport facility and special event management. Currently, S.A.F.E. employs over 10,000 part-time & over 100 full-time team members; providing services in: Arizona, Florida, Georgia, Maryland, Michigan, and Nevada. Contact us today at https://safemanagement.net/. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Luncheon Sponsors Barrier1’s perimeter security solutions protect people and property. Our tested and crash- rated vehicle barriers, security bollards, crash beams, and drop-arm gates are trusted by the U.S. Dept. of Defense, Homeland Security, and all four branches of the U.S. military. We are a General Services Administration (GSA) contractor and our products are ASTM Certified and DoD approved. We hold 9- US Patents, including three for the most advanced net barriers in the world. Barrier1 is an innovative designer and manufacturer of crash-rated and tested perimeter security solutions. Our expert team delivers customized vehicle access control solutions that protect people and property. Barrier1’s patented perimeter security systems, including our bollards, drop-arm gates, crash beams, wedge barriers, and net barriers, are relied on by the most mission-critical government and law enforcement sites in the world. Security and law enforcement professionals, facilities managers, engineers, and construction specifiers turn to Barrier1 for reliable, fast, American-made solutions they can trust to work when they need them most. Contact us at [email protected] Databuoy is a developer of IoT Sensor Networks for cities. Databuoy designs for anywhere people congregate. Databuoy provides reliable, accurate and timely response to gunfire or emergency incidents using Shotpoint, a gunshot detection and localization providing <2-meter accuracy and notifications within 2-seconds of detection. Databuoy also offers Geofob, an RF Panic/Assistance buttons that provides localization within the sensor network. Databuoy is a member of the IIFX Xperience Consortium. Follow this link to watch Databuoy’s XC Tech Talk video about Shotpoint and Geofob. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Reception Sponsors NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com. NTT DATA is a founding member of the IIFX Xperience Consortium. Tango Tango – When disaster strikes, precious seconds can be lost while dispatchers translate and relay emergency communications, testing the coordination and response abilities of public safety agencies. Tango Tango overcomes interoperability challenges, providing agencies with the ability to quickly work together by sharing information in real time. Designed to help teams communicate across all networks during emergency situations, Tango Tango quickens response time and enables instant push-to-talk communication. At Tango Tango, we never leave your team. For a free trial, contact Tango Tango today. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Break Sponsor Guardian Zone bridges the communication gap between fans and security by putting safety in everyone’s hands. Guardian Zone is an easy-to-use, cloud based, incident management alternative to cumbersome facility management competitors and old-fashioned paperwork. Our solution lets concert attendees and sports fans connect directly with in-house security or a security operations center. Crowdsourcing information provides improved incident Download the response time for security. Guardian Zone empowers staff Guardian Zone App and visitors to act and directly contact security during an emergency. Guardian Zone is a member of the IIFX Xperience Consortium. Lanyard Sponsor Hanwha Techwin America is a subsidiary of Hanwha Corporation, a South Korea-based company. Hanwha Techwin is a leading global supplier of solutions for IP and analog video surveillance. Building on the company’s history of innovation, Hanwha Techwin America is dedicated to providing solutions with the highest levels of performance, reliability and cost-efficiency for professional security applications. Learn more at https://www.hanwhasecurity.com/ Hanwha Techwin is a member of the IIFX Xperience Consortium. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Education Sponsor CSA360 Software is a cost-efficient, all-in-one security guard management system. With 15+ modules to choose from, you can customize your platform and only pay for the features you need, keeping costs down while managing your security guard operations in one easy-to-use system. Go to CSA360 today for more information! VISIT WITH OUR SPONSORS IN THE SESSIONS, RECEPTIONS, AND IN THE EXHIBIT AREA TODAY! 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Our Exhibitors VISIT WITH OUR EXHIBITORS IN THE SESSIONS, RECEPTIONS, AND IN THE EXHIBIT AREA TODAY! Axis enables a smarter and safer world by creating solutions for improving security and business performance. As a network technology company and industry leader, Axis offers solutions in video surveillance, access control, intercom, and audio systems. They are enhanced by intelligent analytics applications and supported by high-quality training. Axis has around 4,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden. For more information about Axis, please visit our website www.axis.com. Axis Communications is a founding member of the IIFX Xperience Consortium. Dropthought - We believe that feedback is the single most important aspect to growth. We want to make feedback simple, intuitive and re- define the ways we collectively engage and deliver insights. Dropthought brings together a diverse team of technology and business experts with experience in entrepreneurship, data management, machine learning, customer success, business development, digital solutions, and a lot more. Contact dropthought today to learn more! 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Lighthouse Intelligence – A foundation of innovation and integrity, with strong roots in law enforcement and the US military. At Lighthouse Intelligence, we collect, organize, and rapidly disseminate data to law enforcement personnel, federal agencies, and private security companies to help improve public safety and heighten law enforcement agencies' situational awareness. This unobstructed flow of information helps identify, deter, and reduce crime and assists in criminal investigations and suspect apprehension, improving traditional community policing activities and supporting complex investigations against organized criminal enterprises. Directed and staffed by IT professionals, engineers, intelligence analysts, and law enforcement executives, Lighthouse Intelligence brings together varied perspectives and experiences to provide law enforcement with a holistic solution to public safety. We are committed to protecting the nation and enhancing officer safety by building strong partnerships within the law enforcement community. Neighborhoods, businesses, and law enforcement agencies in over five thousand cities trust in our technology. And that list grows every day. Learn more at Lighthouse Intelligence Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio communications, video security & access control and command center software, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure. At Motorola Solutions, we’re ushering in a new era in public safety and security. Learn more at www.motorolasolutions.com. 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

Rave Mobile Safety is the leading provider of critical communication and collaboration technology used to save lives, manage crisis incidents, increase resiliency, and help with everyday emergencies and operational efficiencies. The Rave platform enables critical data sharing, mass notification and emergency response coordination. Rave has become the trusted communication and collaboration partner for 10,000 customers worldwide, thousands of K-12 schools in the U.S., more than 75% of the nation’s higher education student population, a growing number of corporate and healthcare facilities, as well as the cities of Chicago and New Orleans; Suffolk County, NY, and the states of California, Arkansas, Delaware, Hawaii, Florida, Louisiana, New Mexico, North Carolina, and Oklahoma. Founded in 2004, Rave enables you to Do all you can today® to keep everyone safe. For more information, visit Rave Mobile Safety, read our company blog, and follow us on LinkedIn, Twitter, and Facebook. Wicket is a computer vision AI company that reduces friction, enhances customer experience, and empowers facility staff in sports and entertainment, retail, real estate, and enterprises by enabling facial ticketing, facial access control, facial payments and age verification, guest management, and security alerting. Contact us at [email protected] VISIT OUR EXHIBITORS IN THE SESSIONS, RECEPTIONS, AND IN THE EXHIBIT AREA TODAY! 4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]

4780 I-55 N, Suite 100 Phone (USA & International): +1.601.909.4439 Jackson, MS 39211 IIFX.ORG Email: [email protected]