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About SRKK About SRKKLorem ipsum dolor sit amet, consecLorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Lorem ipsum dolor sit amet, cons ectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt Lorem ipsum dolor sit amet, cons ectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. 1

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Why Choose SRKK ? About SRKKLorem ipsum dolor sit amet, consecLorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Lorem ipsum dolor sit amet, cons ectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt Lorem ipsum dolor sit amet, cons ectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Image 3

Our Services Image Image onsecLorem ipsum dolor sit amet, consec- onsecLorem ipsum dolor sit amet, consec- tetuer adipiscing elit, sed diam nonummy tetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in v autem vel eum iriure dolor in hendrerit in v Image Image onsecLorem ipsum dolor sit amet, consec- onsecLorem ipsum dolor sit amet, consec- tetuer adipiscing elit, sed diam nonummy tetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in v autem vel eum iriure dolor in hendrerit in v 4

Image What Product we have? Image onsecLorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in v Image onsecLorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in v Image onsecLorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh 5 euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in v

Image Cover VITD Vitual IT Department Fastest and Easiest IT Support Solution 6

What is VITD? Image Cover We’re here to help businesses meet increasing demands for IT support without having to recruit, hire, train, and onboard new IT Support Engineers so that you can channel all your energy into thriving in this unprecedented climate. Get the best IT Support Engineers without all the caveats of adding to your headcount - Save money, e ort and time needed to hire and train - Get experienced IT Support Engineers that can start being productive right away - Get state-of-the-art tools to “do less and achieve more” M365 Key features 7

Why VITD? Image 8

VITD Package Comparison Features Essential Essential Plus Corporate Corporate Plus OS patching: Windows OS (RM70/month) (RM75/month) (RM300/month) (RM320/month)    OS troubleshooting: Windows and Mac     Support peripherals – printers, scanners       System log extraction for third party vendors upon    request    Cloud software support: Office 365 & M365    Recover and wipe data if computer is lost – best    effort basis   Network connectivity troubleshooting – WiFi and   LAN connections.   Basic network configuration.      Recover and wipe data if computer is lost – best    effort basis     Unlimited business hour support (9.00am –    6.00pm)  Backup  Yearly Audit inventory reports(Hardware and  Software)  Warranty Process Claim   Patch statuses  Antivirus coverage (SRKK will provide)   Business Review Recover from backup for data lost- from customer backup system Ping response notification Machine Uptime Monitoring Resource utilization Monitoring Key processes – Client to custom application services Emergency downtime support AI EDR coverage (Endpoint Detection & Respond) Remarks: PC/EndPoint/Peripherals covers in Essential 9Managed switch/Firewall/server covers in Corporate

Image Cover SCD Sistem Cloud Desktop Fastest and Easiest IT Support Solution 10

What is SCD? Image Cover An integrated solution, bringing together the best-in-class productivity of O ce 365 with advanced security and device management capabilities to help safeguard your business SCD Key features 11

Why SCD? 12

Sistem Cloud Desktop (SCD) SSP package comparison Service entitlement Description SCD Standard SCD Enterprise Service Level Agreement (SLA) (RM169/user) (RM219/user + Project Services coverage deployment) *6 Hours Troubleshooting coverage *Powered by Citrix 8x5 Monday-Friday Minimum number of users 9am-5pm *4 Hours Unlimited email support Unlimited call support Windows Virtual 8x5 Monday-Friday Support escalation to Microsoft Desktop component 9am-5pm Windows Virtual Windows Virtual Desktop client & host Desktop component Endpoint Security Windows Virtual File & Storage Desktop client & host - Endpoint Security File & Storage  Azure AD group  30     L1 support –   Service entitlement check & basic case consultation   L2 support – Issue Troubleshooting and Resolution and Remote   Assistance for Complex Administrative Task     L3 support –   Major Issue Troubleshooting and Escalation Resolution to Microsoft and Follow up Virtual Administrator Endpoint protection & monitoring Service utilization monitoring Managed Service Practice Services & component Fully Managed Partially Managed Health check Fully Managed  Maintenance report Best practice recommendation & consultation - (2 times/year) Technology update for Administrator - Portal extension -  - (2 times/year)  (2 times/year)  (2 times/year)  Out of scope:  *Non-Working Hour and working days  On-site support entitlement 13 End of support (EOS) / End of life (EOL) version will be on best efforts without extensive troubleshooting  Integration with 3rd party software or other applications  Any new configuration, setup, installation & troubleshooting related to outside Windows Virtual Desktop component & services  All others task, activities, item not listed and/or specified as in-scope will be treated as out-of-scope

Image Cover Microsoft 365 Best-in-class Solution in one single package 14

What is M365? Microsoft 365 An integrated solution, bringing together the Image best-in-class productivity of O ce 365 with advanced Cover security and device management capabilities to help safeguard your business M365 Key features 15

Why M365? 16

Comparison CSP package(MM365) Description CSP Compulsory CSP Gold CSP Platinum (RM5/user) (RM9/user) (RM13/user) Service Level Agreement (SLA) *6 Hours *4 Hours 4 Hours Services coverage 8x5 Monday-Friday 9am-5pm 8x5 Monday-Friday 24x7 Troubleshooting coverage 9am-5pm exclude public holiday Office 365 services Unlimited email support Office 365 services Office 365 services Unlimited call support N/A Azure AD Connect Azure AD Connect Support escalation to Microsoft L1 support –  Office 365 client Office 365 client Service entitlement check & basic case consultation  Exchange online Exchange online L2 support –  OneDrive, Teams OneDrive, Teams Issue Troubleshooting and Resolution and Remote Security & Compliance Security & Compliance Assistance for Complex Administrative Task Service entitlement L3 support –  Major Issue Troubleshooting and Escalation Resolution to Microsoft and Follow up  Virtual Exchange Administrator Email traffic monitoring  Service utilization monitoring  Spoofing & Phishing Policy inspection  Secure score inspection Managed Service Practice   Health check & maintenance report   Best practice recommendation & consultation Technology update for Administrator       (2 times/year) (4 times/year)   (2 times/year) (4 times/year)  (4 times/year)   Out of scope:  *Non-Working Hour and working days  On-site support entitlement  End of support (EOS) / End of life (EOL) version will be on best efforts without extensive troubleshooting  Integration with 3rd party software or other applications  Any new configuration, setup, installation and troubleshooting related to outside Office 365 client & services  Backup and restore data from Office 365 to existing machine or server 17 All others task, activities, item not listed and/or specified as in-scope will be treated as out-of-scope

Image Cover Price list 18

Package Plan VITD 19

Package Plan SCD 20

Package Plan MM365 21

Contact Us 22

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