Proposal for Só Hotels

PROPOSALSÓ HOTELS 03 MAY 2017

SERVICES PROVIDED1. Review and manage existing claim files in conjunction with Insurer/Loss Adjuster2. The implementation of practical loss prevention and management systems on all client sites as required3. Conduct in-depth Investigations within agreed timeframe as and when incidents occur4. Review conditions and warranties to ensure indemnity compliance5. Provide liability assessment and ensure a robust defence is maintained where liability is in dispute6. Mediate/Negotiate directly for claims estimated to be less than the policy excess7. Liaise with the Insurer/Loss Adjuster on behalf of the client for claims reserved for more than the policy excess8. Monitor performance and service levels of Insurer/Loss Adjuster9. Ensure appropriate corrective measures are applied

FEE Structure Set retainer fee of €1,500 per month inclusive of: a. the range of services previously outlined b. all mileage & hourly rates plus all other expenses relating to the provision of our services c. regular client and/or broker meetings d. Insurer/Loss Adjuster meetings as required e. court preparation and attendance An itemised Invoice will be provided on a monthly basis Our Services are not subject to VAT Subject to review after the first 6 months following assessment of workload and fee structure

TERMS OF BUSINESSAlert Liability Management Ltd has its registered office at The Green, Killaloe, Co.Clare V94 RD42.We offer Personal Injury Risk Consultancy and Claim Management Services.It is the policy of Alert Liability Management to avoid any conflict of interest whenproviding services to our clients. However, where an unavoidable conflict mayarise, we will advise you of this before proceeding to provide any service. If youhave not been advised of any such conflict, you are entitled to assume that nonearises. Alert Liability Management Ltd shall ensure that we:  Act honestly and fairly in conducting our business activities in the best interests of our clients and the integrity of the market  Act with due skill, care and diligence in the best interests of our clients and the integrity of the market  Have and employ effectively the resources that are necessary for the proper performance of our business activities  Make adequate disclosure of relevant material information in our dealings with our clients  Make a reasonable effort to avoid conflicts of interest and when they cannot be avoided, ensure that our customers are treated fairly  Comply with the letter and spirit of all regulatory requirements applicable to the conduct of our business activities so as to promote the best interests of our clients and the integrity of the marketAlert Liability Management Ltd is remunerated by a professional fee for the work,activity and time spent in providing the best terms, advice and service for yourspecific needs. Our charges are based on an hourly & mileage rate and our feestructure is provided at our initial consultation. We do not charge for initialconsultation. We reserve the right to amend fees should the complexity of theservice require a higher fee. We will confirm and agree this fee with you prior toany increased charge being applied.Under the provisions of the Data Protection Act 1988 and 2003, Alert LiabilityManagement Ltd may collect personal details in order to provide the higheststandard of service. We take great care with the information provided; taking stepsto keep it secure and to ensure it is only used for legitimate purposes. To fulfil theseobjectives, we may share information with other affiliated professionals. Anyindividual has the right at any time to request a copy of any \"personal data\" withinthe meaning of the Data Protection Act that our office holds and to have anyinaccuracies in that information corrected.

TERMS OF BUSINESS (CONTINUED)It is the policy of Alert Liability Management Ltd to ensure that our customer'scomplaints are dealt with fairly and timely and the problems are resolved as quicklyas possible with minimum fuss. Our objective in dealing with complaints is torespond fully to the issues raised and at the same time endeavour to bring the caseto a conclusion efficiently and promptly. The following process applies:  A complaints log will be set up in the office  Any written or oral complaints will be recorded in the above log and cross referenced as necessary to the client file.  All written complaints will be acknowledged in writing to the complainant within 14 days of receipt. A copy of this will be kept on file.  All complaints will be actively investigated. The Complainant will be supplied with regular written updates on the progress of the investigation at intervals of no greater than two months.  When the complaint has been fully investigated a final response will be issued within 7 days of completion of the investigation.  The outcome of the investigation will be noted in the complaints log.  All correspondence in relation to customer complaints will be retained for a minimum of 6 years from the date of the last correspondence on the matter.  The complaints log will be retained permanently and will be available for inspection.Alert Liability Management Ltd holds the required Insurance cover for theprovision of our services.For your protection, we are obliged to inform you that telephone conversationsmay be recorded for training and monitoring purposes.Our terms of business shall be governed by and construed in all respectsaccording to the laws of the Republic of Ireland.These Terms of Business are valid from January 2017 until further notice.

LETTER OF APPOINTMENTRe:To Whom It May Concern:Effective from / / we appoint Alert Liability Management Ltd to manage all ofour Personal Injury Risk & Claim Management requirements in respect of thefollowing;  Review of current and previous claim files and insurance cover  Risk Assessment & Management  Incident Investigation  Claim Management  Mediation & Negotiation  Attend to correspondence and the provision of advice as requiredWe authorise our broker, insurer and their representatives to provide AlertLiability Management Ltd with all information they request regarding our currentand previous insurance policies and claims in respect to those relevant classes ofinsurance.We also appoint Alert Liability Management Ltd to be our point of contact inrelation to all matters concerning previous, current and future Personal InjuryRisk & Claims.For:For: Alert Liability Management LtdDated: