Objectives 2021

PSS Objectives SKILLS PLANT PROCESS PSS Objectives 2021 MARINE DATA COMMS SERVICES MONEY POLICY Q1-Q4 are 2021, Q5-Q6 first half 2022

Board Champions SKILLS PLANT PROCESS Alan Page 1. People and Skills Martin Lawlor MARINE DATA COMMS PSS Objectives SERVICES MONEY POLICY Objective Measurable Outcome By end Who Design/action a survey to establish which ports are Survey report, conclusions and actions published Q2 Richard/ using nationally recognised quals. Collate perceived to members. Marcio benefits from users, reasons for non-use and changes required to make un-used quals attractive Richard Richard Support MSC funded research project to identify Project Report Q3 Richard skills gaps Q3 Port Operations NOS registered on National Q4 Marcio Complete Port Ops NOS review Database Richard Q4 Results used to plan and develop PSS Skills Strategy PSS Skills Strategy Q6 with Board Champions Produce viable costed proposal for scheme, for Ports CSCS equivalent card. Industry Induction. Board approval. If approved, deliver to agreed Could be a slide deck or video for example. timetable. Re-validated SVQ Re-validate SVQ Port Ops Q1-Q4 are 2021, Q5-Q6 first half 2022

Board Champion SKILLS PLANT PROCESS Dave Patterson 2. Plant and equipment MARINE DATA COMMS PSS Objectives SERVICES MONEY POLICY Objective Measurable Outcome By end Who Q2 Richard Analysis of dashboard plant & equipment incidents Report identifying key factors/learning Q2 Marcio Q3 Richard Design/action a survey to establish top 3 plant and Report collating and identifying priorities for the Q3 Rean Q3 Marcio equipment priorities across the industry industry Q3 Rean Form targeted working group – to address one of the First topic potentially H&S & Skills Tendering Q4 Sharon top 3 plant and equipment priorities Specification for procurement Build plant and equipment data reporting into Ports Specification includes data collection and ability to SMIS project report on P&E Collate and report on plant and equipment Industry ‘new technologies’ publication for technology innovation use in member ports members. Protocol for identifying issues with plant & equipment and engaging proactively with Operational protocol manufacturers in event of incident/learning New Tech PSSG 1 x PSSG to major on ‘new technologies’ Q1-Q4 are 2021, Q5-Q6 first half 2022

Board Champion SKILLS PLANT PROCESS Eddie Scoggins 3. Process/Self Assurance MARINE DATA COMMS PSS Objectives SERVICES MONEY POLICY Objective Measurable Outcome By end Who Rean PSS Fatality or Major Incident response Protocol Action plan - within C45 days. (similar to 2020 RoRo Q1 fatality, expertise in room, industry action/guidance Rean Container Lashing (virtual meeting by end Jan 2021 Principle hazards and risk control practices (inc. Q2 Rean to produce objectives and timetable) manual handling & work at height) identified. 7 Q2 Rean leading principles agreed, video & poster produced Rean Develop a pilot complementary product for one of To be determined - (interactive-software Rean the SiPs app/printable formats) Marcio Rean RoRo (Mtg by 1 Feb 2021 for objectives & timetable) Role appreciation learning content (probably video) Q3 Rean Learning package “Safe Lashing in Ports” Training video and ‘SiP for operatives’ product Q3 Complete/get approval for and publish SiP 007 & 008 Dry Bulk; 015 Confined Spaces; 017 Fit documents sitting with HSE at end of 2020 for work; 018 Induction; 024 Freight Containers Q3 SiP Impact Survey 2 (inc contractor support) 10 Ports visited, surveyed & reports produced RoRo Appreciative Investigation Findings report, action plan & actions underway Q4 Report of findings and consequent timetabled Q5 Container Lashing Appreciative investigation actions, commence delivery to timetable Q6 Q1-Q4 are 2021, Q5-Q6 first half 2022

Board Champions SKILLS PLANT PROCESS Neil Glendinning 4. Marine Peter Steen MARINE DATA COMMS PSS Objectives SERVICES MONEY POLICY Objective Measurable Outcome By end Who Q2 Richard Harbour Master NOS Loaded on NOS database Q2 Neil and Q3 David Identify top three messages to take to MCA Method/outcome to be agreed with Marine Q4 David Establish routine sharing of protocols with MCA at Routine meetings underway twice a year strategic level Q5 Richard Establish routine sharing of protocols with MAIB at Routine meetings underway twice a year Q6 Richard strategic level Communicate SiPs, COSWOP, safety messages better Project area/measurable outcomes to be defined - to marine departments ‘pockets’ will not deliver revolutionary change in one year - will define step targets with Marine champions Boarding and Landing Review Published guidance for PSS members Q1-Q4 are 2021, Q5-Q6 first half 2022

Board Champion SKILLS PLANT PROCESS Johnny Schute 5. Data MARINE DATA COMMS PSS Objectives Objective SERVICES MONEY POLICY PSS Dashboard on-line SMIS - spin up requirement – minimum viable Measurable Outcome By end Who product Richard 2020 accident stats report Data Input Forms Operational Q1 SMIS pilot with 3-4 friendly forces/ports Rean PSS Dashboard on-line System specification and implementation timetable Q2 SMIS implementation plan with delivery stages Marcio Marsh slips trips and falls Finished publication Q3 Rean Get them into a room, refine model, define Q3 Richard benefits, get buy-in Rean Power BI real-time dashboard Q3 Richard/ David Deliver against targets agreed in plan Q4 Comple feasibility study ‘slips trips & falls project’ as far as practicable with Marsh, test viability and Q5 potential. Further action subject to outcomes. Q1-Q4 are 2021, Q5-Q6 first half 2022

SKILLS PLANT PROCESS 6. Comms MARINE DATA COMMS PSS Objectives Objective SERVICES MONEY POLICY 2020 Annual Review Membership (messaging on 3% subs increase) Measurable Outcome By end Who Internal comms amongst Board Members Report published Q1 Rob Network of member comms promoting PSS coms ‘Renewal Pack’ sent out with invoices Q1 Richard Package Vision, Mission, Values File sharing set up and operational Q1 Rean Maritime Safety Week (5July?) System operational and delivering Q3 Rob Maritime Safety Week (5July?) Presentation of easy to follow PSS key messaging Q3 Rob SiP Videos Campaign title change Maritime safety and skills Q3 Martin London International Shipping Week 13-17 Sep Campaign to promote PSS during the week Q3 Rob BPA Conference – chair skills and safety segment 2-5 min port operative learning videos for 3 SiPs Q3 Rob Web site traffic increase Campaign to promote PSS during the week Q3 Rob Twitter follower increase Deliver session at conference Q4 Richard Press releases increase Increase traffic to web site by XXX Q4 Rob LinkedIn increased messaging and followers Increase Twitter followers by XXX Q4 Rob Quarterly Campaign (x4) Increase PSS press releases by XXX Q4 Rob Increase PSS LinkedIn followers by XXX Q4 Rob High vis campaigns, meet pre-determined targets Q4 Rob Q1-Q4 are 2021, Q5-Q6 first half 2022

SKILLS PLANT PROCESS 7. Member Engagement/Services MARINE DATA COMMS PSS Objectives SERVICES MONEY POLICY Objective Measurable Outcome By end Who Three PSSG Events Sharon Member Enquiries 3 PSSGs delivered (virtual and/or physical) Q4 Marcio Keep in Touch visits All Safety Alerts Respond to all member enquiries within two Q4 Marcio Customer service as evaluated by line manager working days, report responses to originator within All Newsletters one working week of posting Marcio XX Member visits in 2021 Q4 All alerts posted within 2 working days of originator Q4 approving script Speed: Prompt first response time and enquiry resolution ● Accuracy: right first time ● Clarity : simple, unambiguous ● Transparency: member knows what is going on and why a piece is taking as long as it is taking ● Accessibility : members can Q4 reach us when they need to ● Agility: adapt and respond to member needs ● Friendliness: professional person to person communication ● Efficiency: balance accuracy with speed. “Perfection is the enemy of good” Voltaire 11 Newsletters + one special/e.g. annual review Q5 Q1-Q4 are 2021, Q5-Q6 first half 2022

SKILLS PLANT PROCESS 8. Financial and Commercial MARINE DATA COMMS PSS Objectives SERVICES MONEY POLICY Objective Measurable Outcome By end Who PSS New Member Welcome Pack Rean Invoices out by end Jan Pack updated with new content (inc. 2020 Review) Q1 Sharon Mental Health and Wellbeing Courses Sharon Formal Performance and Bonus Scheme Invoices with clients. Q1 Richard PSS Associates Framework of Charges Richard Formal Performance and Bonus Scheme Deliver one profitable pilot course. Q1 Richard Credit control/collection complete by end June Sharon PSS Finance procedures manual Scheme in place Q1 Sharon Mental Health and Wellbeing Courses Sharon Audit Revised framework for new member joins after Q1 Q1 Richard BPA Conference – recruitment stand Sharon Outputs meet requirements of Rem Com Q1 Sharon/ New member recruitment target Rean Debtors as at 1 Jan collected in. Q2 Sharon Explosives Security Procedures reviewed and financial manual issued Q2 Richard Going Concern and Budget Assess market. Program further course(s) if viable. Q2 Richard Statutory/risk management for PSS Ltd Clean audit for 2020 Q3 Stand and marketing collateral Q3 Recruit £30k worth of new members from Q4 stevedoring and/or other market segments Deliver XX courses, meet or exceed budget profit Q4 Maintain PSS as a going concern business. Meet or Q4 better Jan 2021, Board approved budget Risks managed, statutory duties met Q4 Q1-Q4 are 2021, Q5-Q6 first half 2022

Board Champion SKILLS PLANT PROCESS Stuart Wallace 9 Policy/Strategy MARINE DATA COMMS PSS Objectives Objective SERVICES MONEY POLICY Sector Plan KPIs for signed-up members Distil and package new Board vision and mission Measurable Outcome By end Who HSE Leadership Dinner Collate, evaluate report Sector Plan KPIs Q2 Rean Refresh Sector Plan Board approved vision and mission Q3 Richard HSE Sarah Albon contacts ongoing Dinner, guests: senior HSE/speaker/board/CEOs Q3 Sharon Update plan, amend KPIs. XX new signups Q4 Rean DfT Senior Contacts ongoing Bi-annual contact meetings established Q4 David/Ric hard HSE Viva Bi-annual contact meetings established Q4 David/Ric hard Case for ports progress made. HSE set KPI's Q4 David/Ric reported. New KPIs taken up as needed. hard Q1-Q4 are 2021, Q5-Q6 first half 2022