AMA At A Glance

AMA At a Glance 2016

Welcome!Fifty years ago, the Arizona Multihousing Association launched as a small association of apartment ownerswho worked together to eliminate the statewide rental tax. Today, we are the fifth largest trade associationin Arizona, and one of the nation’s largest NAA affiliates. We also offer progressive programs that stand asbest practices for the apartment industry around the country.Every year, the professionals and volunteers within the AMA plan a year-long calendar of classes and specialevents to enhance the skills and relationships of your team members. This year’s AMA Year at a Glanceincudes a wide selection of continuing education courses to support the development of your professionalsat all levels - from managers, leasing agents and maintenance team members. Every course, the monthlyprograms featuring dynamic speakers and our signature events are planned to bring together regular andassociate members to network and improve your businesses.This year, we are celebrating our 50th anniversary, capping off festivities at the annual Tributes Dinner in May.We will be expanding seating capacity at the Phoenix Convention Center to accommodate up to 1,700attendees. I hope you will join us!We hope that you find this resource guide to be a valuable tool that will help in the operation of yourcompanies, properties and businesses. I look forward to seeing you throughout the year – and happy 50thto the AMA!Sincerely,Chris EvansAMA Board Chair, HSL Asset ManagementThe Arizona Multihousing Association is proud to present the annual AMA At A Glance for 2016. Thispublication has grown out of what used to be a simple catalog of courses, to what you have in your handstoday: a celebration and explanation of the many events, services, benefits and functions of the AMA.One of the most important program areas that the AMA provides to its members is Continuing Education foryour teams. The AMA’s Education offerings are an excellent opportunity to support our industry and learnfrom our peers.From NALP leasing certification to legal issue training to pool chemicals, the AMA has a seminar to meetyour needs. Featuring some of the leading trainers in our industry, you will be taught by mentors who bringyears of personal experience and knowledge to our classrooms. Please assist us in growing our programs bycompleting the survey at the end of each class taken. Space is limited for many of these courses so registeryour teams today!Sincerely, On The Cover: 2015 Tribute WinnerTom Simplot “Developer’s Award for BestPresident and CEO Community Design built 2013-2014”2 CityScape Residences by Alliance Residential



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Board of Directors& Staff Executive CommitteeChair Treasurer Immediate Past ChairChris Evans Dale Phillips Christine ShipleyHSL Asset Management Mark-Taylor Residential Dunlap & MageeVice Chair Secretary Associate Member RepresentativeAmy Smith Greg Morehead Mike RochonBella Investment Group Fairfield Residential Distinctive Carpets, Inc. Board of DirectorsDavid Adame Kimberly Fitch Kevin RansilTiempo, Inc. Nicolosi & Fitch, Inc. JLB PartnersTyler Anderson Tim Furnas Erica ReinkeCBRE Valley Wide Security Camden Property TrustElizabeth Beaulieu Adam Greco Rich RentaQuarterpenny Management Burns Pest Elimination Weidner Apartment HomesChapin Bell Ryan Hartman John RialsP.B. Bell Companies Avenue North Greystar Real Estate PartnersJulie Brelsford Robert Hicks Mark SchillingConAm Management Alliance Residential Company MEB Management ServicesLesley Brice Charles Huellmantel Pam SheltonMC Residential Mesa Housing Associates Allison-Shelton Real Estate ServicesReid Butler Brian Kearney Dallin TippettsButler Housing Company Catellus Development Corporation Rainforest Plumbing & AirJohn Carlson David Kotin Rondetta TroutmanMark-Taylor Residential Kay-Kay Realty Picerne Real Estate GroupBry Carter Lesa LaRocca Tammy Tupper DimmigCoStar Avenue 5 Residential Redi CarpetScott Clark Pam McCarthy Bob VenbergLaw Offices of Scott M. Clark, P.C. Fairfield Residential PEM Real Estate GroupMike Clow Omar Mireles Alexis WebbGreystar Real Estate Partners HSL Asset Management Pinnacle RestorationKeri Conyers Melanie Morrison Wendy WeiskeAlliance Residential Company MEB Management Services Dunlap & MageeScott Cook Gloria Munoz Debbie WillisAllison-Shelton Real Estate Services Housing Authority of Maricopa County P.B. Bell CompaniesAmy Davidson Kim Pacheco Nicole WrayCox Communications Scotia Group Management Greystar Real Estate PartnersBryan FasuloPinnacle Staff DirectoryTom Simplot James Tunnell Erika Kowalski Michelle RillPresident/CEO602-296-6200; [email protected] Vice President/ Membership Director of Operations Director of Education and EventsLauren Romero 602-296-6212; [email protected] 602-296-6210; [email protected] 602-296-6205; [email protected] Area Association Executive520-323-0643; [email protected] Todd Bradford Kyle Simplot Desi BrinkmanStephanie Garcia Member Benefits Services Manager Accounting and Operations Assistant Marketing and Sponsorship SpecialistCommunity Outreach Manager 602-377-2553; [email protected] 602-296-6207; [email protected]; [email protected] 602-296-6203; [email protected] Hosfeld Amy Hindenlang Cassidy Campana Kristina FleisherSmoke Free Community Coordinator Events and Education Coordinator602-296-6214; [email protected] Membership Administrator Apartment News Editor & 602-296-6204; [email protected] 602-296-6209; [email protected] Communications Consultant Shirley Arthur 602-770-6014; 5 Membership Ambassador [email protected] 602-361-4086

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Benefits ofMembership Regular Membership “Regular” membership is tailored to the needs of property management companies, property owners, and properties. This includes IROC (independent rental owners with 1-100 units). Associate Membership “Associate” membership is ideal for vendors and service providers looking to market goods and services to Regular members – property management companies, property owners, and properties. Regular Member Benefits • Legislative advocacy and representation in local and federal government • Over 200 hours of education for certifications and CE credits • Connect to our ob center here you can post employment opportunities and find candidates on our ebsite • Opportunities to advertise on our ebsite • Access to the national BlueMoon lease forms Associate Member Benefits • Marketing and sponsorship opportunities, including ad placement on the AMA ebsite & Apartment Ne s • Mentorship ith a long-standing member ho can guide you through the industry • Events hich you can sponsor and gain recognition ithin your market • Listed in the membership directory on our ebsite Associate and Regular Member Benefits • Networking within the industry, with opportunities to join committees • Special rates for Property & Casualty Insurance • Access to annual events such as the golf tournaments, Maintenance Mania, trade shows, and dinner meetings • Membership in the NAA (National Apartment Association) • Opportunities to get involved ith our community outreach programs such as Pro ect SAFE, Five Star, Big Hearts, and Raising a Reader • AMA Insurance Services - Programs for Workers Compensation, Property and Casualty Insurance, Claims Management, and Group and Individual Health Insurance are available to members and their employees Join Today by Visiting us at www.azmultihousing.org! 7

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Patron ProgramThe Patron Recognition Program recognizes the extraordinary financial contributions,sponsorships, and event participation of AMA Associate Members in a calendar year.There are four levels: Member, Silver, Gold, and Platinum. This program is intended torecognize the financial support of members who regularly go “above and beyond” byaffording them the recognition and appreciation they deserve. Member - $425 to $7,499• Online member directory listing • Networking opportunities• Insurance programs • Trade Show exhibitor discount• Event discounts • Sponsorship opportunities• Advertising opportunities • NAA Membership dues paid• Advertising discounts • Job board posting/resume access• Access to Membership marketing list• Access to Member only events Silver - $7,500 - $9,999*• AMA Website logo recognition (12 mos.) • Booth Lottery (3rd choice)• Recognition on nametags at all events • Plus all Member Benefits• Tribute and Trade Show sign recognition• Tribute slide recognition Gold - $10,000 - $12,499*• AMA Website logo recognition (12 mos.) • First Right-of-Refusal on sponsorships• Recognition on nametags at all events • Booth Lottery (2nd choice)• 2nd choice advertising in AMA At A • Lottery absentee representationGlance • Plus all Member Benefits• Tribute and Trade Show sign recognition• Tribute slide recognition PPlalattininuumm -- $$1122,5,5000+0+**• AMA Website logo recognition (12 mos.) • Booth Lottery (1st choice)• Recognition on nametags at all events • Lottery absentee representation• 1st choice advertising in AMA At A • Plus all Member BenefitsGlance• Tribute and Trade Show sign recognition• Tribute slide recognition• Logo recognition in AMA E-Blasts (12 mos.)• First Right-of-Refusal on sponsorships*Financial contributions that qualify for the Patron Program do NOT include: Membership dues, 9Apt. News advertising, BGF/AMAPAC Contributions or AMCF/UMOM Donations.

AMC Associate Members Council Phoenix Chair: Adam Greco, Burns Pest Elimination Tucson Chair: Mike Rochon, Distinctive Carpets, Inc. Come to the quarterly AMC meetings to meet your fellow Associate members, learn how to do business with various member property management companies and find out what’s happening at the AMA! The meetings will be hosted at various Regular member properties throughout 2016, so please check our website at www.azmultihousing.org for the latest info. In 2015 the Phoenix AMC meetings had lunch raffles, giveaways, DJs, property tours, hors d’oeuvres and so much more! Don’t miss this great opportunity in 2016 to network with fellow associates, and learn how the host property and management company conduct business! Special thanks to our 2015 hosts: Mark-Taylor’s San Travesia, Greystar’s Elan at Desert Ridge, ConAm’s Covington Park, and IPA’s Liv North Scottsdale! These FREE quarterly meetings are not to be missed! 2016 Phoenix Meeting Dates 3-5:00 p.m. February 11th April 7th July 14th October 6th Be sure to RSVP with Amy Hindenlang at [email protected]. 2016 Tucson Meeting Dates 12-1:00 p.m. February 18 May 19 August 11 November 18 Be sure to RSVP with Lauren Romero at [email protected]

GovernmentAffairsIn today’s economy, it is increasingly important that apartment owners and managers take every measure toprotect their business interests. The AMA protects the interests of ethical rental housing providers in legislative, regulatory and legal matters throughout Arizona at the state and local levels. The AMA works with members to identify a comprehensive government relations strategy to protect and grow the strength of Arizona’s apartment industry. Over the years, the AMA has protected the interests of the apartment industry through key state and local legislative victories.Legislative Victories• SOLID WASTE SERVICES, 2015. Successfully enacted legislation to allow multi-family operators to select private waste or recycling service providers in all cities and towns beginning July 1, 2016.• ENERGY BENCHMARKING, 2015. Successfully enacted legislation to prohibit municipalities from adopting ordinances that require property owners to report their resident’s energy usage to a governmental body.• MANDATORY RECYCLING, 2015. Successfully enacted legislation to prohibit cities and towns from adopting mandatory recycling programs.• INCLUSIONARY ZONING, 2015. Successfully enacted legislation to prohibit municipalities from adopting inclusionary zoning ordinances and/ or in-lieu fees.• REAL ESTATE ADVISORY BOARD, 2014. Successfully enacted legislation to require the Arizona Department of Real Estate Advisory Board to include a multi-family property manager with a broker’s license as a member on the Board.Local Victories• MARICOPA COUNTY PROPERTY TAX VALUATIONS, 2014. Successfully negotiated with Maricopa County to reach a more equitable property tax assessment ratio for new construction.• TEMPE SECURITY PLAN ORDINANCE, 2014. Successfully amended the city of Tempe’s security plan ordinance to limit the scope of the ordinance from the originally proposed citywide version to one that only impacts multi-family communities that operate with a disregard for public safety. Most recently with the assistance of the AMA, we saved over $250,000 at one community!! The AMA was instrumental in assisting ConAm get an unclear fire code reviewed and revised, which allowed ConAm to replace a fire panel versus updating the entire system. This effort will also assist any Phoenix property that is looking at replacing an older style fire panel. - Julie Brelsford, Vice President, ConAm Management 11

AMAPAC Arizona Multihousing Association Political Action Committee As part of the comprehensive Government Affairs program, the Arizona Multihousing Association Political Action Committee (AMAPAC) was established to ensure that the AMA has an influential and active voice in Arizona politics. AMAPAC, The AMA and You: The role of the AMAPAC is to help elect candidates who are supportive of our position on key issues and who are committed to the success of our business and the apartment industry. From City Hall to the State House, AMAPAC is helping to ensure your voice is heard by our elected officials. Without your support, we don’t win… Contribute to the AMAPAC today for as little as $10. visit www.azmultihousing.org Are you receiving your quarterly AMAPAC Insider? To sign up, email [email protected] From City Hall to the State House, AMAPAC is helping to ensure your voice is heard by our elected officials. Without your support, we don’t win... Contribute to the AMAPAC Today for as little as $10 www.azmultihousing.org12

CommunityCoalitionsThe mission of the Community Coalition Programis to lay a foundation of community awareness &involvement by providing educational meetings andnetworking to address the needs of the families andindividuals who live and work within identified rentalcommunities.The AMA Community Coalition program is a Central Phoenixcombined effort between the AMA, citywideCrime Free Multihousing programs and volunteer 2nd Tuesdayrepresentatives from area properties, known asCoalition Coordinators. Meetings are scheduled Mesaover the lunch hour, and distinguished speakers areinvited to share topics, issues and resources that 2nd Wednesdayare relevant to the business of running vital rentalproperties ranging in numbers from 1-1000+ units. West Valley 2nd Thursday Maryvale 3rd Tuesday North Phoenix 3rd Wednesday Canyon Corridor 3rd Tuesday Glendale 4th Tuesday Tempe 4th Thursday Need Additional Information? Stephanie Garcia Community Outreach Manager (602) 296-6208 [email protected] Shirley Arthur Membership Ambassador (602) 361-4086www.azmultihousing.org 13

Community Outreach Five Star This one-of-a-kind community building program gives you the tools to increase resident value by ensuring a safer property. The Five Star program provides property managers the tools to enhance their property and meet the criteria to become Five-Star certified. Set your properties apart from all the rest - Get your portfolio involved today in this low cost program! Five EASY Steps for Certification: 1. Attend an AMA Five Star Training Class 2. Attend a Phase I Crime Free Training 3. Register for BOLOCOP 4. Join a Neighborhood Alliance 5. Host TWO Outreach Events Project S.A.F.E. The Project S.A.F.E. (Safety Awareness Family Education) season spans from March 1st through June 30th. Focused on educating residents and the philosophy of the family unit, properties hold an event to bring their residents together to educate them on important safety issues facing them, their families and their community. The topics vary from ID theft and fire safety to pet safety. Project S.A.F.E. is a proven, valuable program for property managers, staff and residents alike. Residents and managers who have participated in Project S.A.F.E. have attributed many success stories directly to their participation in this program - from saving a drowning child to preventing a fire in a senior community. After the events have been held, there is a “Best Of” competition held to recognize participants hard work and dedication. For more information, please email (in Phoenix) Stephanie Garcia at [email protected], or (in Tucson) Lauren Romero at [email protected] or visit us on the web at www.azmultihousing.org14

CommunityOutreachBig HeartsSince 2005, dedicated members of theAMA have raised nearly $700,000 to benefit“at risk” individuals in Arizona. Raising moneythrough the Arizona Multihousing CharitableFoundation (AMCF), Big Hearts benefitsagencies such as UMOM New Day Centers inPhoenix, Our Family Services - New Beginningsin Tucson, Hope Cottage in Flagstaff, andveterans agencies just to name a few.Members of the Big Hearts Committee hostannual fundraising events such as theBowl-a-Thon, Car Raffle, and Silent Auction. Raising A Reader The AMA is proud to announce we have become the new licensee of the nationally acclaimed Raising A Reader program for apartment communities in Arizona. Raising A Reader is a 10-15 week early literacy and family engagement program that helps parents and children develop, practice, and sustain interactive read-aloud routines. At little cost to participating properties, Raising A Reader is delivered directly to children and families in your apartment community. This program enhances the relationship between residents and staff, and serves as a great resident retention and marketing tool. For more information on how to bring Raising A Reader to your residents, please contact the Community Outreach Manager, Stephanie Garcia at [email protected] or visit us at www.azmultihousing.org . For more information, please email (in Phoenix) Stephanie Garcia at [email protected], or (in Tucson) Lauren Romero at [email protected] or visit us on the web at www.azmultihousing.org 15

Take In a Breath of FreshAir and Go Smoke-Free! - - - Contact the AMA’s Smoke-Free Coordinator, Sharon Hosfeld at [email protected] - or (602) 296-6214 for more information. - - -

CommunityOutreachIt has been one year since the AMA partnered with Maricopa County to launch itsstatewide smoke-free program for the apartment industry. Using tobacco-cessationfunding, the AMA is contracted to provide education and assistance to apartment owners,developers and managers regarding the dangers and health risks of smoking and tocapitalize on the cost savings of going smoke-free.Interested in learning more? Contact Sharon Hosfeld at the AMA byemail [email protected] or by phone (602) 296-6214. Interior Apartment LANDLORD LAW Repaint Specialists - Professional Drywall & Texture Repairs - Experienced - Effective • Quick turnaround - Competent • Hassle-free painting• 1 unit or many, whatever your needs Serving landlords for over 30 years!! ROC #148170   602-369-5717   [email protected] paramountpaintingaz.com AV PREEMINENT Rating by Martindale Hubbell Serving customers Valley wide since 1996 715 North Gilbert Road, Suite 2, Mesa, AZ 85203 P: (480) 962-5353 • F: (480) 615-3990

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Arizona's Insurance Agency AMA Member Property/Casualty Insurance Program Backed by A+ rated carrier • Discounted Member RatesExclusive Coverage Enhancements • Dedicated Claims Handling teamContact Us Today! Phoenix Tucsonvisit us crestins.com Tom Connell Jim Gillespieonline: Senior Vice President Commercial Broker Crest Insurance Group Crest Insurance Group 480-689-5324 520.784.7643

Insurance Partners Property & Casualty Program Partnered with Crest Insurance Group The AMA has partnered with Crest Insurance Group to help our members with their Property and Casualty Insurance needs. This program helps our members receive preferred rates, exclusive coverage enhancements and ensures top notch customer service through an AMA dedicated claims handling team. Crest has offices and agents both in Phoenix and Tucson, to help our members with their insurance needs. Crest writes policies for all property sizes.For a quote or more information, please contact: Phoenix Metro Area: Tucson Metro Area: Tom Connell, Jim Gillespie Senior Vice President Vice President Crest Insurance Group Crest Insurance Group 480-689-5324 520-784-7643 [email protected] [email protected] crestins.com Claims Management Program Partnered with Skipton and Associates The AMA is partnered with Skipton and Associates to help our members with their Property and Casualty Insurance claims management. Skipton & Associates is committed to making sure our members receive fair and equitable settlements from their insurance claims. For more information Please call: Justin Skipton at 602-957-8800 or [email protected]

InsurancePartners Association Safety ProgramPartnered with CopperPoint Mutual The AMA has partnered with CopperPoint Mutual Insurance Company (formerly SCF of Arizona) to provide our members with a chance to earn additional “Bonus” dividends at no risk to their company. This last year’s bonus dividend was 91%, meaning that for every dollar earned in regular dividends, participants made an additional 91 cents just for participating. The program alsoprovides safety information and resources at no cost to our membership.As an additional bonus, participation in the program provides valuable resourcesto the AMA to promote workplace safety, further our educational programs, andprovide valuable resources to the AMA. For more information Please call: Todd Bradford at 602-377-2553Health Insurance Partnered with Blue Cross Blue Shield of AZ The AMA is partnered with Blue Cross Blue Shield of Arizona to help our members and our residents with their health care needs. As an authorized Broker, the AMA can help with both individual properties, as well as group plans. The AMA can also help with other carriers through the AMA at amainsurancemart.com,For more information or to get a quote today, Please visit www.azmultihousing.org or contact: Todd Bradford at 602-377-2553 [email protected] 21

Lyceum Modeled after the NAA’s Lyceum program, our goal is to train Future Leaders of the AMA. Take a look at our program below. Please contact Michelle Rill at [email protected] for information on how to participate. DAY 1 - Navigating the AMA Experience - 2/12/2016 • Team-building exercise/get to know one another • Personality Assessment • AMA Bylaws overview • AMA Committee Structure • Conversations with AMA staff • Panel discussion with former board chairsDAY 2 - Government Affairs - 4/22/2016• Begin at AMA with overview of AMA/Capitol Consulting role in government relations - Role of AMA Government Affairs Committee• Tour of State Capitol - Attend Session from Visitors’ Gallery - Meet with invited elected officials• Return to AMA - Overview of local government structure - Case Studies using current or historic local issues DAY 3 - Media Training & Community Service - 9/23/2016 • Media Training with media expert Cary Pfeffer (Morning) • Class Service Project (Afternoon) - More details provided on DAY ONE of Lyceum Day 4 – Board of Directors Meeting/Graduation “AMA in Action” – 12/8/2016 • All candidates will attend the AMA’s December Board meeting • Budget review / committee experience • Graduates will be announced at the conclusion of BOD meeting Attendance for ALL FOUR days is mandatory. If a candidate should miss a day, the candidate may catch up in the following year’s Lyceum program22

PhoenixEducation Phoenix Education Classes held at : AMA Offices, 818 N. 1st Street, Phoenix, AZ 85004 Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change Fair Housing February 23rd, April 6th, August 10th, & October 11th ; 9:00 a.m. – 12:00 p.m. Continuing RE Education Credits: Fair Housing COST: $20.00 – Members / $40.00 – Non-MembersFor rental property owners and managers, understanding and complying with fair housing laws andthe American with Disabilities Act (ADA) is more important than ever. This interactive course willprovide an overview of fair housing and ADA law and investigative procedures. This course is taughtby an AMA attorney. CPR & First-Aid Certification February 9th & March 8th; 8:30 a.m. – 2:00 p.m. COST: $69.00 – Members / $99.00 – Non-MembersWith pool season right around the corner, it is important for your on-site staff to know how torecognize and handle an emergency situation until paramedics arrive. Those who successfullycomplete this course will earn a two year CPR & First –Aid completion card and Arizona statecertification. A breakfast and light lunch will be provided. This class will be instructed by HorizonSafety Training. ***THIS CLASS HAS AN ATTENDANCE MAXIMUM OF 20*** AZ Landlord Tenant March 15th, May 24th, September 13th, & November 8th; 9:00 a.m. – 12:00 p.m. Continuing RE Education Credits: Legal Issues COST: $20.00 – Members / $40.00 – Non-MembersKnowing how to use and comply with state law that governs all rental housing operations cansave time, make you money, and minimize legal difficulties. This is a must for any property owner,community manager and leasing consultant. You'll review the revised law, which outlines the rightsand responsibilities for both landlords and renters. Time will be allocated for audience questions andanswers. This class will be instructed by an AMA attorney.Rules & Regulations with Commissioner Lowe June 9th; 9:00 a.m. – 12:00 p.m. Continuing RE Education Credits: Commissioner’s Standards COST: $29.00 – Members / $49.00 – Non-MembersThis course will provide attendees with information and insight dealing with ARS Title 32 focusing ontrust accounts and audits with a direct message from Commissioner Lowe to close with updates fromthe AZ Department of Real Estate. Don’t get caught with off guard, meet Commissioner Lowe andhave the opportunity to ask her questions you may have to ensure your community is in compliancewith the ADRE standards.www.azmultihousing.org 23

Phoenix Education All Phoenix Education Classes held at: AMA Offices, 818 N 1st Street, Phoenix, AZ 85004 Certified Apartment Manager (CAM) Program is a total of six days, three in March and three in April. Attendance for all classes is mandatory. March 22nd, 23rd, 24th AND April 12th, 13th, 14th 9:00 a.m. - 5:00 p.m. $895 for members, $1,125 for non-members The on-site manager is a vital link between apartment residents and the community owners and investors. This designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Resource Management, Fair Housing, Property Maintenance for Managers, Risk Management, Financial Management, and the Community Analysis project. The final exam is taken at a testing center, and all graduates are listed in the NAA’s Units magazine. National Apartment Leasing Professional (NALP) This program is a total of five days. Attendance for all classes is mandatory. September 8th & 22nd, October 6th & 20th, and November 10th 9:00 a.m. - 5:00 p.m. $375 for members, $475 for non-members Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presentations, Leasing and the Internet, The Leasing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Market Survey Presentation.24 Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change.

TucsonEducation All Tucson Education Classes held at: La Quinta Inn & Suites, 102 N. Alvernon Way, Tucson Arizona 85716 Fair Housing July 21st; 9:00 a.m. – 12:00 p.m. Continuing Education Credits: Fair Housing COST: $20.00 – Members / $40.00 – Non-MembersFor owners and managers, understanding and complying with fair housing laws and theAmerican with Disabilities Act (ADA) is critical. This course provides an overview of fairhousing and ADA law and investigative procedures. This course is taught by Attorney JudyDrickey-Prohow from The Law Offices of Scott M. Clark P.C. Leasing Consultant Personal Safety June 16th; 9:00 a.m. – 12:00 p.m. Continuing Education Credits: Property Management COST: $20.00 – Members / $40.00 – Non-MembersYes, it can happen to you. You can be robbed, sexually assaulted or put into a potentiallydangerous situation while trying to show a stranger an empty apartment alone - and theless cautious you are, the more vulnerable you become. Register now to learn to be moreaware of your environment; safely interact with a prospect and safely show your property.This class will be instructed by Becky Noel with The Tucson Police Department. Jumpstart to Leasing August 25th, 2015; 9:00 a.m. – 12:00 p.m. Continuing Education Credits: Property Management COST: $20.00 – Members / $40.00 – Non-MembersThis class serves as an in-depth introduction and refresher to the property management /Multihousing industry for leasing employees. This class will give you the skills necessary fora successful career in property management. The class instructor is Katie Macias and shewas the AMA 2014 Apartment Manager of the Year!! AZ Landlord Tenant Act April 21st & October 13th; 9:00 a.m. – 12:00 p.m. Continuing Education Credits: Legal IssuesCOST: $20.00 – Members / $40.00 – Non-MembersKnowing how to use and comply with state law governing rental housing operations cansave time, make money, and minimize legal difficulties. This is a must for any property own-er, community manager and leasing consultant. You’ll review the revised law outlining therights and responsibilities for landlords and renters, followed by Q&A. Class will be instruct-ed by Atty. Judy Drickey-Prohow from The Law Offices of Scott M. Clark P.C.Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.Prices are subject to change. 25

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Your vision can be a reality & we can help!Whether your project is a simple upgrade or a full renovation, our professional Project Managers areready to support you with a wide variety of products and services.We will walk your property and provide you with a detailed quote including a fully-priced overview page,individual per-unit quotes and custom order forms. Your quote will include product images to simplify theselection and ordering process.With your item selections and monthly projections we will forecast your product needs for a smooth-running project.We can deliver your items in bulk or use our Project PAK® service. MSH Project Support can providethe delivery process that fits your needs. Proud member ofConnect with us Maintenance Supply Headquarters @MSupplyHQCall 888-632-6747 Spanish 888-281-0255 Fax 877-636-6747 supplyHQ.com

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HULL, HOLLIDAY & HOLLIDAY, PLC Attorneys at Law www.doctorevictor.com - Our Attorneys have over 80 years of combined experience in representing Landlords - Residential & Commercial - Complimentary telephone, fax and email legal advice - Free legal notices and addendums - Free Fair Housing and Landlord Tenant Law classes - Representation in Civil Actions, Fair Housing, and ADA complaints - Courtesy phone calls, emails and faxes to remind you of scheduled court dates - Very competitive rates with NO charge for Satisfactions or Motions to Set Aside Judgments Hull, Holliday & Holliday, PLC 7150 N. 16th Street Phoenix, AZ 85020Phone:(602)230-0088 [email protected] Fax:(602)230-7421

ARE YOUCOVERED? More than 12,000 communities use the National Lease Program. THE MOST WIDELY USED RESIDENTIAL LEASE IN THE MULTIFAMILY HOUSING INDUSTRY • Eliminates Errors • Increases Efficiency • Continual Review by Expert Attorneys • Free Tech Support and Training • Completely Web-basedVISIT THE NATIONAL LEASE PROGRAM AT WWW.NAAHQ.ORG/LEASE

Phoenix Reverse Tradeshow Regular Members Exhibit for FREE!! Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.32 Prices are subject to change.

2016 AMA Tucson/Golf TournamentApril 15, 20168:00 a.m. - 4:00 p.m.AZ National Golf Course9777 E. Sabino Greens DriveTucson, AZ 85749$170 per Golferor $680 per FoursomeAwards Party Only $45Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 daysof an event. Prices are subject to change.www.azmultihousing.org 33

Phoenix Education Conference & Trade Show34

#FlashBack50 Celebrate 50 years of the AMA with us!2016 EDUCATION CONFERENCE & TRADE SHOWTHURSDAY KEYNOTE PRESENTATION TRUE COLORS INTERNATIONAL WHAT IS YOUR TRUE COLOR?MAY 12THBREAKOUT ILesa LaRocca, Lesley Brice, Amy Smith & Cindy Clair, Juggling Careers and FamilyBREAKOUT IIRuss Webb, Top iPad, iPhone & Smartphone productivity Apps KEYNOTE PRESENTATION FRIDAY MAY 13TH TONI BLAKE DETERMINATION=DESTINATION CROSSING YOUR FINISH LINEBreakout IToni Blake, Apartment MoneyBallBreakout IIRuss Webb, The Good, Bad & Ugly Side of Social MediaAttendees Registration Late Registration Walk-In Non-MemberFull Day $99.00 $149.00 $169.00 $199.00Exhibits Only $29.00 $59.00 $69.00 $79.00Booths: $850 - $999 (Additional $400 for non-members). Associates must purchase a booth to attend Phoenix Convention Center, South Building Prices are subject to change. 35

Tribute36

Awards24th ANNUAL AMA/COX TRIBUTE AWARDSFriday, May 13th, 5:00 p.m. -9:00 p.m. Phoenix Convention Center South Building, South Ballroom 100 N. 3rd St.,Phoenix, AZ 85004 Table of 10: $1,325Individual Seat: $200Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.Prices are subject to change. 37

Tucson Reverse Tradeshow2016 TucsonReverse Trade ShowJuly 15, 20161:00 p.m. - 7:00 p.m.Radisson Suites Hotel6555 E. Speedway BoulevardTucson, AZ 85710$195 per Associate Team of two (Early Bird Registration- before June 30th)$220 per Associate Team of two (Late Registration - After June 30th)38 Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change.

Tucson EducationConference & Tradeshow 2016 TucsonEducation Conference & Trade Show September 16, 2016 8:00 a.m. - 4:00 p.m. Tucson Convention Center 206 S. Church Tucson, AZ 85701Attendees Registration Late Registration Non-Member $149 $169Full Day $99 $59 $69Exhibits Only $29Associate Members MUST purchase a booth to attend: $575, $625 or $675Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. 39 Prices are subject to change.

2016 Perspectives & Projections Industry Outlook Conference October 7, 2016 7:00 a.m. - 11:30 p.m. Location: TBD $125 Individual Member $165 Individual Non-Member $800 Member Table of 8 $1,200 Non-Member Table of 8 www.azmultihousing.org40 Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change.

We're There When You Need Us 24/7 and 365!2219 W. Melinda Lane, Bldg. A Phoenix, AZ 85027 Phone : 602.944.2645 Fax: 602.944.6844 www.kowalski.com [email protected] REHAB . REMEDIATION . REMODELING . REPAIR . RESTORATIONFaAvBaiUlaLWbOleeUNhSaOvpWeeo!p! le 602-955-5811 Call today and have help tomorrow! -Leasing Consultants- -Assistant Managers- -Community Managers- -Porters/Groundskeepers- -Maintenance Technicians- -HVAC Technicians-Mention you saw us in -Maintenance Supervisors-the AMA At-A-Glance We Offer Temp, Temp-to-Hire, Direct Hire, and Payrolling Services! to unlock our monthly special! *Call For Details*

Phoenix AMA/ Par42

- Tee Golf Tournament2016 AMA/Par-Tee GolfTournament October 21st, 2016 8:00 a.m. - 3:00 p.m. Starfire Golf Club 11500 N. Hayden Road Scottsdale, AZ 85260$225 per Golfer or $900 per Foursome Awards Party Only: $45Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change.www.azmultihousing.org 43

Tucson Maintenance Mania 2016 Tucson Maintenance Mania November 10 8:00 a.m. - 4:00 p.m. Tucson Convention Center 206 S. Church Avenue Tucson, AZ 85701 Full Day: $65 Competition Only: $45 Spectators: $25 Associate Members must Purchase a table to attend Table: $425 Participants MUST be from a Member Property Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change.44 www.azmultihousing.org

PhoenixMaintenance Mania2016 Phoenix Maintenance Mania November 17 7:30 a.m. - 4:00 p.m. Phoenix Convention Center South Building 100 N 3rd Street Phoenix, AZ 85004 Full Day: $65 Full Day Walk-In $85 Competition Only: $45 Competition Only Walk-In $55 Spectators: $25 Associate Members must purchase a table to attend Table: $600Participants MUST be from a Member PropertyPayment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices are subject to change.www.azmultihousing.org 45



DinnerMeetings PHOENIX Phoenix Country Club 2901 N. 7th St. Phoenix, AZ 85014 5:00 p.m. - 8:00 p.m. January 20, 2016 $59 for members, $79 for non-members After January 15: $79 for members, $99 for non-members April 6, 2016 $59 for members, $79 for non-members After April 1: $79 for members, $99 for non-members June 8, 2016 $59 for members, $79 for non-members After June 3: $79 for members, $99 for non-members September 16, 2016 $59 for members, $79 for non-membersAfter September 9: $79 for members, $99 for non-members TUCSON Marriott Tucson University Park 880 E. 2nd Street, Tucson, AZ 85719 5:00 p.m. - 8:00 p.m. January 14, 2016 $49 for members, $69 for non-membersAfter January 8: $69 for members, $89 for non-members April 21, 2016 $49 for members, $69 for non-members After April 15: $69 for members, $89 for non-members October 13, 2016 $49 for members, $69 for non-membersAfter October 7: $69 for members, $89 for non-membersPayment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event. Prices subject to change.www.azmultihousing.org 47

COINMACH • MAC-GRAY • ASI CAMPUS LAUNDRYSDi LAUNDRY SOLUTIONS • APPLIANCE WAREHOUSE Not since soap and water has there been a better combination. DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICEOur family of companies have come together to simplify yourlaundry solutions. With over one million machines in service,we’re the leading provider of commercial laundry solutions.Our customers know that better laundry solutions equal im-proved resident experience. And that’s not only good forbusiness – it just makes life easy. Matt Barneburg [email protected] • 602.279.3399 ext 60506 cscsw.com

Impress Current and Future Tenants with… The SweetSuccess of Smell Call Today: 480.502.4478 or email: [email protected]• Specialized in custom and exquisite signature fragrances. Mood-Air Our Diffusers• Industry leader in scent marketing and ambient scent technology. Mini-Fantom• Unlimited scent choices, including essential oils. Fantom• State of the art diffusers are provided and discreetly installed Mini-Fantom to deliver richer aroma with the highest oil quality.• Affordable and exceptional service to fit all budgets.• Environmentally friendly raw materials.• Call for FREE TRIAL in your lobby, models or gym!

AMA Industry Partner Holiday Party Phoenix Wrigley Mansion December 8, 2016 5:00 p.m. - 8:00 p.m. Free for Regular Members $350 hosting sponsorship required for Associate Members to attend (602) 469-4566 • Installation:www.gpmlandscape.com - BBQ - Pavers Commercial Landscape - Firepits - Synthetic Turf Maintenance - Concrete - Masonry - Dog Parks - Tree Care “Built on Honesty, Driven on Dependability”