Newsletter

DISCOVERY Mid-Year Update – Summer 2019

TABLE OF CONTENTS A Message from Sean Welcome to the Siteserv Family Siteserv welcomes new team members across the group Things you should know A look at the latest developments PMO Kick Off in Dublin Launch of the new programs as part of Siteserv's 3 year strategy Company News Successes and contract wins for each company in the group Giro d'Italia Eventserv cover the Giro D'italia in Ireland Meet some of the team A look at some of the people that make Siteserv great! Lean & Innovation Tim Crowe takes a look at Innovation processes across the group SHEQ A look at what's coming down the line for SHEQ across the group HR Faculty Forum A look at Siteserv's new HR strategy Discovery Competition Be in with a chance to win a Samsung Tablet Corporate Social Responsibility A look at Siteserv's latest CSR activity and the launch of the 1% campaign.

A Message from Brian Kelly – CEO Mid -Year update To: All Actavo Team Members Actavo confidential – For internal use only Brian Kelly Chief Executive Officer, Actavo Team, As promised, I have made a communication commitment to you, to share more of our company news across the business more frequently. As part of the internal communication’s strategic initiative, we have taken on board your feedback about methods of communication across the business. The team have developed a substantial communications framework that will resolve most of these issues which is currently being rolled out through communication champions throughout the business. Keep an eye out on our weekly Discovery Newsletter for more information. As we enter into the August timeframe, I think it is a good reflection period to think back on how the last seven months have gone and to assess how the business is set up for the second half of the year. Safety I want to firstly thank you all for our overall Safety Performance. The Total Incident Rate has improved Year on Year from 1.63 to 1.32, with a 38% reduction in actual incident numbers. It reflects how our safety culture has been embraced by everyone across the business. Programmes such as “Safety moments” (where we pause and have a moment to consider safety at the start of every meeting) which was rolled out earlier this year. I have taken this into client meetings, where it really brings our safety culture to life. Our Clients really acknowledge our expertise in this area. Well done to all. I cannot over emphasize number 3 of our golden rules which is Speak up, Intervene & Escalate. I encourage everyone to do this, if you see unsafe or unethical behaviour. We cannot fix things if we don’t know they are occurring. In September, we are hosting a Health & Safety conference where our clients will be invited. The theme of the conference is “Leadership and Accountability” and I am very excited as this will be the forum where we can show off our expertise in this space. Other notable items: Our Business units are now accredited new ISO 45001 Health & Safety Standard. ECIA Safety Award received for Industrial Business.

Business update The business is doing well, and we are on forecast to hit our plan overall in 2019 with a couple of exceptions. We have had a huge amount of business wins to date which means that our 2019 secured work is strong, and we are filling the order book now for 2020. The top 10 Strategic initiative teams are making major traction and driving good changes in our process and culture. We have showcased each of the projects, within the newsletter. Thank you to everybody who is getting involved. Some of the key sales wins include: Actavo Buildings Ireland | Sales Wins €2.5M Industrial Ireland team | For securing the pilot (St. Pauls School, Monas-terevin, Bremore to for WUXI BIO. This positions us well to secure the Ashbourne Relocation. main scope of work coming soon. Industrial UK | Sales Win in the month of June Network division |Sales Win for Dublin City for £3.2m of new project work. Keadby, council C6-19 Northside Footway & Roadway Bradwell Void cells & Conoco. Repair Contract Network & In-Home €8m win | Aurora - Industrial Ireland team |For securing 2-year Galway to Mayo €5m build and New Ross to extension on Kinsale contract. Dublin €3m build contract awarded and signed team established & work Hire & Sales business continues to perform well. commenced. This is a transactional business, so there are several wins. Events division| OPW contract win which gives us access to winning the large state contracts.

Some of our key Project acknowledgements: Kazakhstan team |A major Turnaround project in Karabatan was executed without any lost time hours. The team received a Letter of Commendation from the employer of the job (NCOC) acknowledging the team’s performance on Turn Around Project. Hire & Sales division | Actavo Direct is established in the UK Market and now has gone live in Ireland. The Events team have undertaken 171 projects in the month of June. (This included 185 artic lorry movements in the month, 18,000 fence panel installa-tions, 19,500 crowd control barriers) In-Home team |46,000 jobs completed in June, 838KM travelled, 1148 Qual-ity Audits, 493 SHEQ audits. Hire & Sales Ireland. Well done to the team for designing the wall & deck layouts for the WINNER Infrastructure category/ Irish Concrete Society Awards- Osberstown Underbridge, Co. Kildare and also for designing the wall layouts for the WINNER of Irish Concrete Society Awards- Perrott’s Inch Bridge in Cork. Buildings Ireland team | 6 new project control process developed Great work!! Quality Management Plan: Procurement & Expediting Tracker: - Man-power Deployment Tracker: - Factory Production Progress Measurement: Fac-tory Capacity Tracker and Site Installations: - Project Weekly Report Hire & Sales division have sourced an alternative partner to Peri who has become a competitor. A partnership has been established with ULMA with ex-clusivity for Ireland. Key products are interchangeable with Peri systems. The PDC team are on track for surpassing their forecast this year. Well done and keep it going. Customer Experience Training in In-Home area. We hired 43 Sky engineers between Jan and June this year. We completed 75 hours of Customer Experience training in the first half of this year. With any business there are areas that need to perform better, but I am confident that these issues will be resolved with the time and attention that they are being given.

Our continued investment in people and our community As part of our continued investment in our people LinkedIn learning is an online portal housing regarding learning, the team are working hard on thousands of learning courses which cover a wide trialling Actavo’s new strategic approach to variety of subjects and topics. Great news, we’ve bringing learning to you, we’re exploring avenues recently signed up to a 12month contract for such as self-directed online learning and changing several licences, which we are distributing across our traditional approach to learning by the business. Talk to your manager for further embedding ‘a one size doesn’t fit all’ approach to details. any new training programmes, building bespoke training programmes to meet the needs of the Actavo Management Essential leadership business. We’ve also invested in a new look program is reaching its final stage of delivery in Learning Management System that will give Q4. The Learning and Development team will hold access to digital/online knowledge & skills courses. further information sessions in Q4 to gage interest from the wider business to apply for a possible further programme next year. Business in the community Wellness We are now a member of the “Business in the Wellness Week will be launched in September, we community”. Business in the Community is an value people’s wellness, this year’s theme is to organisational leader in helping companies raise further awareness for mental health and develop a strategy to operate responsibly and wellbeing. We are an organisation that actively sustainably. As a business, Actavo has always values and supports all employees, in their mental played quite an active role with various CSR health and wellbeing journey. Keep an eye out for initiatives. more details. There will be a huge range of activity which I’m incredibly excited about the opportunities people can be involved in over the upcoming ahead for the business. We have the greatest months, so there will be lot of activities to chance to be successful by winning as a team! contribute to, create a sense of teamwork and get involved. Thank you for all of your hard work so far to date. Brian



Top 10 Strategic Initiatives In Autumn 2018, A group of 80 leaders came together from across the business to form the top 10 strategic initiatives. An “Inside Out” Strategic workshop was held. “Inside Out” means that our Strategy is created from within the Company, through the experience and diversity of our Team. The Purpose of the Workshop was to Take a 360 view of the business. The Outcome of the Workshop was to come up with initiatives to strengthen the foundations of Actavo, resulting in the Top 10 Strategic Initiatives being formed. The Top 10 Strategic Initiatives create the platform for our business to thrive into the future with the help of: 1. Safety Focus 6. Excellent Sales Platform 2. Quality IT Infrastructure 3. Project Controls 7. Market Expansion 4. Quality Governance 5. Finance Governance 8. Ability to build the right Resource Capacity 9. Internal & External communications 10. A project excellence orientated cultural platform

Project 1 - Health and Safety Focus 1. What is your project about? The key goal of this project is to identify what new, complimentary initiatives we can introduce to build upon our current HSE performance, sustain our moral code of responsibility and differentiate Actavo within the industry as the leader in safety. 2. What are the deliverables in your project? There are two key projects that will be undertaken - a quick win project which will take less than six months to complete and a longer-term project, which will take a year. Our Quick Win project includes “Safety Moments” and “Safety Commitments”. Our Long-Term Initiative includes – the roll out of a behavioural safety survey to every employee at Actavo to establish what behaviours are in existence today at Actavo and what we can improve on. We are also developing a Leadership Training for Actavo Directors, so they are able to lead the Safety culture across the business. 3. What have you delivered so far to date? Led by Grace Kelly, Sinead Ryan and Peter Bavister, safety moments are now carried out at the start of all meetings both in house and with clients. All members of the senior leadership team have completed and are living by their safety commitments. Survey results are being issued to the business from the week of the 5th of August New leadership training being developed with a plan to roll out come the end of August/ start of September.

Project 2 - Commercial & Project Controls 1. What is your project about? Our Strategic Initiative “PROJECT CONTROLS” Group led by Stuart McDonald, Paul Loughnane and Ronan The key goal of this project is to improve the Kenny hosted a commercial forum that brought several commercial performance of Actavo across the key commercial personnel from across the business for group and to drive efficiency, develop robust an Offsite day in Dublin Ireland. processes and procedures while delivering a quality service to our customers. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win – The creation of a standardised commercial manual so that Project Controls will become part of our culture. 2. Long Term Initiative – We are integrating our Commercial Process into our new IT System so that all of our commercial controls within the business 3. What have you delivered so far to date? Led by Stuart McDonald, Paul Loughnane and Ronan Kenny on May 8th , the team ran a workshop Rollout & Training of the commercial manual, process, roles & responsibilities for all commercial team across Actavo. The main topics included: The Role of Commercial Personnel within the Group The Introduction of the Actavo Commercial Manual Training & Workshop on the Commercial Manual Additional Training on Topics of Relevance (CCA 2013, Contractual Awareness, etc) Open Forum Discussions on Process Improvement The forum was well received by the group who found it ‘very Informative’ and ‘a great overview of what Actavo expects from a commercial perspective’. It was a great ‘getting to know you’ forum for the team members from across the company who work in this field. It’s very valuable across the company, to have networks of people who can have peer to peer reviews. This will allow the teams to ask questions to allow us to have a best in class process. This forum will be rolled out to the operations teams across the business, so everyone understands the importance of project controls, the commercial role and lessons learned across the company.

Another Quick Win for the Project Controls Strategic initiative group One of the challenges that we have on many of our projects, was a clear understanding of the scope, obligations, constraints and timelines for programming & recovery for each project that we were undertaking. With our commercial and operational hats on, we have begun to hold a commercial handover meeting at the commencement of every project. During these commercial handover meetings, the operations team is presented with a summary of all the applicable contract documents including details of all our obligations and responsibilities. In a collaborative manner we discuss a range of scenarios that could occur and how, in accordance with the contract, we should address. The feedback from the team is that the clarity that it brought really helped them in their work and will help contribute to a very successful project delivery. Thank you to all the team for engaging in this process!

Project 3 - Building Capacity for Future Growth 1. What is your project about? The key goal of this project is to build a clear picture of the capabilities needed within the organisation, both people and processes to facilitate organic growth that will allow us to scale the business going forward, without compromising the values of Actavo. In addition, looking at how we can make the organisation work more effectively. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - New Recruitment Request Form created – linking HR, IT and Operations 2. Long Term Initiative - Upcoming large projects requiring capacity. Building capability database. 3. What have you delivered so far to date? Led by Caroline Dunne and Mary O’Hara, Request Form is complete and now used when onboarding employees.



Project 4 - ERP – IT Systems 1. What is your project about? The key goal of this project is to support scalability, collaboration and sustainable improvement. It will look at how we can best mitigate risks to the business in preparing for the selection and implementation of a new, group wide business management system, which will integrate current systems across all three divisions of the business. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Document all processes across business to create single methodology and process 2. Long Term Initiative - Replacement of old IT ERP System over the next year and newer, robust models that can talk to each other in order to get speedy information. 3. What have you delivered so far to date? Led by Gavin Scott, Conal Casey and Willie Ryan: Working on a consolidation and reporting tool on an IT system, which will help our financial reporting which means less reliance on Excel.

Project 5 - Improved Quality Process 1. What is your project about? The key goal of this project is to improve on our quality management processes and engagement, to sustain the Actavo brand so that it is synonymous with excellence working with all our people across our services and products. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Forming quality principles company-wide – standard quality process in place. 2. Long Term Initiative - Creation of Quality Function company-wide to ensure 100% focus on Quality 3. What have you delivered so far to date? Led by Ronan Murray and Keith Tobin: Successful pilot in Virgin Media increasing quality site inspections from 18% to 111% Ronan also has said “prototype quality manuals are starting to build a library . I think these are the biggest single win that we will have per project and anyone that has seen them was very impressed, including clients”

Project 6 - Client and Employee Communications 1. What is your project about? The key goal of this project is to improve communication at Actavo with both internal and external stakeholders, to create a shared understanding for the business. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Develop Actavo’s pitch and communication character. Improve comms with internal and external stakeholders. Development of Capability Presentations for External Stakeholders 2. Long Term Initiative - Development of further communication tools (intranet) 3. What have you delivered so far to date? Led by Amy O’Byrne and Ann-Marie O’Donnell: Company-wide Survey and Focus Groups completed with Results issued. Communications Plan and Charter formalised. The Communications Strategic Initiative is nearing the completion of its Quick Win. With the distribution of a company-wide Communications Survey, followed by several Focus Groups across all our locations and divisions, the team has compiled a comprehensive Communications Plan and Charter which was shared with the Executive Leadership Team. Further, it is now in the process of researching several technological solutions to create a fully interactive and engaging intranet platform, which will be accessible to all.

Project 7 - Financial Governance 1. What is your project about? The key goal of this project is to develop a group financial governance plan that promotes and sustains both awareness and accountability across the organisation with all relevant key stakeholders. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Financial consolidation where all locations will report under one umbrella. 2. Long Term Initiative - Process and procedures to win the right business and track the business that we have won 3. What have you delivered so far to date? Led by Barry O’Donnell and Brian Walsh: Formulating the consolidation tool with external parties and working internally on building this out.

Project 8 - Cultural Values Rollout 1. What is your project about? The key goal of this project is to build out the Vision Statement, the Mission Statement and assess the current Core Values. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Mission & Vision of the company to be developed based on our strategy 2. Long Term Initiative - New values to be rolled out in line with our culture 3. What have you delivered so far to date? Led by Jennifer Kelly, Mission & Vision statements have been finalised. The new values project is underway and five new values will be launched officially in September.

Project 9 - Effective Sales as One Company 1. What is your project about? The key goal of this project is to build a greater understanding of the needs of our current clients so that we can develop and present a comprehensive suite of offerings they value, to sustain their business along with attracting new clients. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Educate BD teams on each division, development of marketing tools, standardised pipeline, joint account development plans. Development of Capability Presentations for External Stakeholders 2. Long Term Initiative - One standard approach, company-wide CRM system, visibility of accounts across divisions, quick access to customised reporting suite. 3. What have you delivered so far to date? New sales work framework CRM (Picture) Everyone a sales person Sales pitch competition Led by Niall Sheehy , Clive Jackson and Jennifer Kelly Sales Forums – Pictures

Project 10 - Industrial Services Market Expansion 1. What is your project about? The key goal of this project is to access new markets in the energy sector and new data centre type projects for our Industrial Division, exploring new markets and clients to allow us to win more lucrative contracts. 2. What are the deliverables in your project? There are two key projects that will be undertaken: 1. Quick Win - Secure required order intake in the UK & Ireland 2. Long Term Initiative - Two main outcomes: secure required order intake in the UK and Ireland and follow energy companies globally. 3. What have you delivered so far to date? Led by Jim Salkeld, Ron Ellis and Scott Murtagh, Identified top 12 target clients and sales and marketing plan is being produced. DSL Caspian receives positive feedback from NCOC DSL Caspian LLP once again has received positive feedback from one of its main clients, NCOC for the works carried out on its recent turnaround. The DSL Caspian HR team was commended for their HR expertise, including their excellent organisation of personnel, recruitment and labour control. The front-end team is always recognised, however not very often the main office teams gets such recognition, but here at DSL Caspian LLP, we are one team, one family, and it is refreshing to see our clients recognising this. Scott Gallacher, General Director, DSL Caspian said, 'I cannot tell you how proud I am of the team's achievements and efforts'. Well done to all involved!

PEOPLE PROGRAMMES Our continued investment in people and our community Actavo Champion Awards There were lots of surprises in Actavo over the month of May. Each winner got a site visit and were surprised with their award, including Killeen Road (Ireland), Kill (Ireland), Mossmorran (Scotland) & Westland House (Ireland). Acting with Integrity won by Geraldine Gavin (Hire & Sales), presented by Niamh Walsh. Delivery of an Exceptional Service or Project won by Patrick Swift (Building Solutions), presented by Mike Regan. Safety won by Brian Swift (Network + In-Home), presented by Grace Kelly. Team Effort won by Team Mossmorran (Industrial), presented by Jim Salkeld JR. Employee of the Year 2018 won by Cathy Barnes (Network + In-Home), presented by Brian Kelly.

LEARNING & DEVELOPMENT As part of our continued investment in our people Finally, The Actavo Management Essentials regarding learning. For some of you, you may programme is reaching its final stage of delivery in have felt we’ve gone quiet in this space however Q4. Feedback from Module 2 delivered in May be rest assured, The Learning & Development has been the delivery of the content was very team are working hard on trailing Actavo’s new practical, facilitators were extremely strategic approach to bringing learning to you, knowledgeable in their area of expertise and we’re exploring such avenues such as tools, concepts and theories can and will be easily self-directed online learning and changing our applied in the team & business environment. As traditional approach to learning by embedding ‘a the success of the programme to date has been one size doesn’t fit all’ approach to any new extremely positive, the L&D team will hold further training programmes, building bespoke training information sessions in Q4 to gage interest from programmes to meet the needs of the business. the wider business to apply for a possible further We’ve also invested in a new look Learning programme next year. Management System that will give access to digital/online knowledge & skills courses. With all this ongoing exploration work by the Learning & Development team, the learning For those of you who haven’t heard of LinkedIn agenda for 2020 will most certainly be bigger and learning is an online portal housing thousands of better than last year. learning courses which cover a wide variety of subjects and topics. Basically, Learning, development, subject matter expertise at your fingertips that you can tap into through mobile, tablet or a desktop through our learning management system. Great news, we’ve recently signed up to a 12month contract for several licences, not everyone will receive a licence however we are distributing licences fairly across the business with a view of, if we can materialise further success/wins, which we’ve had some great successes – we’ll purchase more.

WELLNESS 2019 Mental Health & Wellbeing Awareness Wellness Week will be launched in September, we value people’s wellness, this year’s theme is to raise further awareness for mental health and wellbeing. We as an organisation actively value and support all employees, in their mental health and wellbeing journey. Keep an eye out for more details.

Business in the Community What is BITC? What type of activities will we all be involved in? BITC stands for Business in the Community, which is There will be a huge range of activity which the leader in helping business operate responsibly people can be involved in over the upcoming and sustainably. When it was initially established, months. It won’t only be charity/community sustainability and corporate social responsibility initiatives but also environmental and sustainability (CSR) were based only on corporate giving and initiatives, along with other potential activities. engagement with charities and causes. However, One of the things which will also be considered today, sustainability and CSR cover all areas of and agreed is the selection of charity partners the business from employee engagement and across our geographies. Any fundraising efforts supply chain to procurement, climate change which we do as a company will go to our and human rights. selected partner. How did Actavo get involved and why? Does this take over from all other community events? As a business, Actavo has always played quite an active role with various CSR initiatives and, has It doesn’t take over from all other community always placed Environment, Health and Safety events but what it does do is pull them all together (EHS) at the forefront of its operations. We under the same umbrella. There are various recognised that all of the great stuff we do activities already taking place across the business needed to be pulled together and a full and it’s really important to document these and programme of activity needed to be developed. also communicate to the rest of the business all One of the things BITC does is help businesses work the great things that we are already involved in. toward achieving the ‘Business Working Responsibly Mark’, which is Ireland’s only certified How can people get involved? standard for sustainability and CSR and audited by the NSAI and based on ISO 26000. If you would like to be part of this initiative in Ireland, you can contact Amy O’Byrne on What type of activities will we all be involved in? amy.obyrne@actavo.com – we will be forming a CSR Team in the upcoming months to help drive There will be a huge range of activity which this forward. people can be involved in over the upcoming months. It won’t only be charity/community When does Actavo plan to roll out the programme? initiatives but also environmental and sustainability initiatives, along with other potential activities. The first stage of the Programme is a discovery One of the things which will also be considered phase wherein BITC will be liaising with key leaders and agreed is the selection of charity partners responsible for Community, Environment, across our geographies. Any fundraising efforts Workplace, Marketplace and CR/Sustainability which we do as a company will go to our Governance to review where Actavo currently is, selected partner. as regards those areas. Following this BITC will compile a report on CSR Policies, Practices and Performance and present to the Leadership and the appointed CSR Team with an Action Planning Workshop. Then, working in partnership with BITC, Actavo will deliver the Plan.

COMMUNITY EVENTS Actavo celebrates all of their amazing female employees for 2019 International Women’s Day!!! Add in social media Tough Muddar – Buildings UK. COMPETITION TIME Create a Sales Pitch for Actavo and win yourself an apple iphone. Picture of prize Send your name, division and your sales pitch to Marketing@actavo.com The sales pitch should be no more than a short sentence. Brian Kelly CEO will select the winner in September.

THE EXPERTS' EXPERT We are Actavo, an engineering solutions company with global reach. We operate in diverse and demanding markets, offering a breadth of services, from energy to events, business support to building solutions, communications to construction, We manage, maintain and mobilise the vital infrastructure that everyone depends on. We always look to innovate, to perform better and to think smarter. We are the experts' expert. Going Beyond www.actavo.com NETWORK | IN-HOME INDUSTRIAL | HIRE & SALES BUILDING EVENTS