housekeeping department

HOSEKEEPING DEPARTMENT by No.18 Ms. Aunkira Huajaipetch 116530102023-6

HOUSEKEEPING HOUSEKEEPING DEPARTMENT Housekeeping may be defined as ‘provision of a clean, comfortable, safe and aesthetically appealing environment’. By another definition, ‘housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings. The term Housekeeping outside the hospitality, hospitals refers to the management of daily duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, and bill payment etc. These daily recurring tasks may be performed by any members of the household, or by other persons like butler or maids who are hired for the purpose.

Role of The effort that the housekeeping makes in giving a guest a desirable room has a direct Housekeeping bearing on the guest’s experience in a hotel. There are more employees working in the Housekeeping department in hotel ensures the housekeeping department when compared to cleanliness, maintenance, and aesthetic appeal any other hotel departments. of all rooms and public areas. The housekeeping department not only turnarounds Being responsible for the turnaround of the (prepares and clean guestrooms) on a timely rooms in a timely manner, housekeeping manner it also cleans and maintains everything primary communications are with the front in the hotel so that the property is as fresh and desk/reception team. Each room status is attractive similar to the day when it opened the updated on a regular basis from the doors for the business. housekeeping to the front desk and vice versa. With new technologies available a room status update can be done via the hotel software, telephone systems, housekeeping mobile applications etc. Housekeeping also coordinates closely with the maintenance or engineering department, as the housekeeping staff identifies different types of maintenance issues while cleaning the rooms and reports to the maintenance .

THE ROLE OF Housekeeping is considered as a 'back of HOUSEKEEPING the house' department even though they have some direct contact to the guests; The role of housekeeping can change like for example while cleaning rooms, depending upon the type or category of the picking up laundry, providing evening or hotel, for example only in a luxury or full-service turndown services etc. hotel evening or turndown services are offered Housekeeping Staffing Calculation by the housekeeping department. The Compared to other hotel departments, the housekeeping department is one of the major housekeeping department employs the 'Support Centre' in the hotel as it doesn't largest workforce in most hotels. generate any major revenue for the hotel. Manpower thus becomes a major operating expense. Good management of the housekeeping department depends on achieving a balance between the workload and the staff strength. When calculating staff strength, it must be remembered that each property will have its individual requirements.

STANDARD RULES FOR HOUSEKEEPING DETERMINING HOUSEKEEPING STAFF STRENGTH Executive housekeeper: 1 for a 300 room property ·Secretary to the Executive Housekeeper: 1 normally only in a very large full-service hotel. · Assistant housekeepers: 2 (1 per morning and evening shift) Floor supervisors: 1 per 60 rooms for the morning shift; 1 for the evening shift; 1 for the night shift. Public area supervisors: 1 for each shift Linen/Uniform room supervisors: 1 for each shift Room attendants: 1 per 16 rooms for the morning shift; 1 per 30 rooms for the evening shift (if turn down service is provided) Linen and uniform room attendants: 2 Housemen: depends on the size of public areas and functions expected, but on average, 1 per 60 rooms Desk attendants: 1 per shift Tailors/upholsterers: 2 (may differ depending on the size of the hotel) Horticulturist: 1 or more depending upon the size of the hotel. Head gardeners: 1 per 20 horticulturists

HOUSEKEEPING DEPARTMENT ORGANIZATIONAL CHART Housekeeping organizational chart provides a clear picture of the line of authority, The housekeeping department in a large hotel or 5 Star Hotel is headed by the executive housekeeper. He/she reports to the general manager, or to the resident manager, or the rooms division manager in a large hotel. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain. The deputy housekeeper assists the executive housekeeper and looks after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, desk control and staffing etc. The Housekeeping Organizational Chart in a large hotel also contains multiple supervisors for each section of the housekeeping like the Laundry, Desk Control, Floor Supervisor, Public Area Supervisor, Night Supervisor etc. each of these supervisors reports to the Assistant Housekeeper or the Executive housekeeper

HOSEKEEPING DEPARTMENT HOUSEKEEPING DEPARTMENT ORGANIZATIONAL CHART DESK CONTROL ROOM LINEN ROOM THIS IS THE ROOM W HERE CURRENT LINENS ARE STORED FOR ISSUE AND RECEIPT. THE ROOM · THIS ROOM ACTS AS A NERVE SYSTEM SHOULD BE LARGE AIRY AND FREE FROM HEAT AND HUMIDITY. IT SHOULD HAVE ADEQUATE CENTER FOR COORDINATION AND SHELVES, EASILY ACCESSIBLE TO STACK ALL LINEN. IT SHOULD BE SECURED AND OFFER NO COMMUNICATION WITH THE FRONT OFFICE AND POSSIBILITIES OF PILFERAGE. THE LINEN ROOM SHOULD HAVE A COUNTER, ACROSS WHICH THE OTHER DEPARTMENTS. THE DESK CONTROL EXCHANGE OF LINEN TAKES PLACE. THE ROOM SHOULD PREFERABLY BE ADJOINING THE ROOM SHOULD HAVE A LARGE NOTICE BOARD LAUNDRY SO AS TO SUPPLY LINEN TO AND FROM THE LAUNDRY TO PIN UP STAFF SCHEDULES AND DAY TO DAY INSTRUCTIONS. THE DESK CONTROL ROOM IS THE POINT WHERE ALL STAFF REPORT FOR DUTY AND CHECK OUT AT THE DUTY END. LINEN ROOM STORE UNIFORM ROOM ·THIS ROOM STORES THE STOCK OF NEW ·THIS ROOM STOCKS THE UNIFORM IN URGENT LINEN & CLOTH MATERIALS FOR UNIFORM, USE. IT IS POSSIBLE THAT SMALLER HOTEL MAY ETC. THE STOCK MAINTAINED SHOULD BE CHOOSE TO COMBINE THE UNIFORM ROOM ENOUGH TO REPLENISH THE WHOLE HOTEL AT WITH THE LINEN ROOM. A SEPARATE UNIFORM A TIME. HOWEVER, THESE STOCKS ARE ONLY ROOM REALLY DEPENDS UPON THE VOLUME TOUCHED WHEN THE CURRENT LINEN IN OF UNIFORMS IN CIRCULATION. THE ONLY CIRCULATION FALLS SHORT DUE TO DIFFERENCE WILL BE THAT THE UNIFORM SHORTAGE, DAMAGE OR LOSS. THE ROOM ROOM WOULD HAVE ADEQUATE HANGING SHOULD BE COOL AND DRY WITH AMPLE FACILITIES AS MANY UNIFORMS ARE BEST SHELVES, GENERALLY 6\" ABOVE THE GROUND. MAINTAINED WHEN HUNG.

HOSEKEEPING DEPARTMENT HOUSEKEEPING DEPARTMENT ORGANIZATIONAL CHART LOST AND FOUND SECTION FLOWER ROOM THIS SHOULD BE A N AIR-CONDITIONED ROOM · THIS SECTION SHOULD BE SMALL AND AIRY TO KEEP FLOWERS FRESH. THE ROOM SHOULD WITH CUPBOARDS TO STORE GUEST ARTICLES HAVE A WORK TABLE, A SINK WITH A WATER LOST AND MAYBE CLAIMED LATER. SUPPLY AND ALL NECESSARY TOOLS REQUIRED FOR FLOWER ARRANGEMENT

HOUSEKEEPING AS A SUPPORTING CENTER OR ANCILLARY DEPARTMENT It is rightly said that housekeeping is a 24 x 7 x 365 operation. Imagine the stacks of linen needed to make up all the beds in a hotel; the huge amounts of bath soap, tissue, and other amenities such as shampoos, colognes, and so on that must be placed in the guestrooms; the miles of carpeting, floors, walls, and ceilings to be cleaned and maintained; the countless pieces of furniture that must be dusted and polished, and the barrels of cleaning compounds along with special tools and equipment needed in order to clean these. Other than hotels, professional housekeeping services are very much in demand in hospitals, on cruise liners, at offices, and more. Since most such organizations prefer to outsource these functions, contract housekeeping is becoming a lucrative entrepreneurship venture these days. Housekeeping, thus, is an ancillary department that contributes in a big way towards the overall reputation of a property. As mentioned above the tasks performed by the housekeeping are critical for the smooth daily operation of any hotel regardless of its category, size, location, number of rooms etc. Also, the critical point in achieving operational success is the teamwork which must exist between housekeeping and the front office, engineering, maintenance personals etc.

AREAS UNDER THE RESPONSIBILITY OF HOUSEKEEPING Staffs of the Housekeeping department have very little or no guest contacts in some scenarios, this is mostly due to the fact that most of the work carried out by the housekeeping staffs are in the back of the house area. Hence, housekeeping is considered as a back of the house department. Even though housekeeping is a back of the house department they are still responsible for the maintaining and up-keeping of the house areas and also back of the house areas alike. Below diagram shows the areas which come under the responsibility of the housekeeping.

Public Area Attendant Duties A public area attendant’s daily tasks include: Cleaning public spaces like lobbies, restaurants, and meeting rooms Cleaning back-of-house areas like office and employee changing rooms Cleaning stairways, hallways, and elevators Emptying garbage cans in public areas Reporting broken items to the maintenance department Public area atttendant duties Like room attendants, public area attendants have a big impact on a guest’s impression of the hotel. Nobody wants to see overflowing garbage cans, dusty lobby furniture, or dirty carpets in the hallways when they stay at a hotel, so a public area attendant’s job is instrumental in creating a positive guest experience. Some public area attendants work daytime shifts, while others work evening or overnight shifts to clean high- traffic areas, like lobbies, when guests aren’t using them.

HOSEKEEPING DEPARTMENT MAIN RESPONSIBILITIES OF HOUSEKEEPING · TO ENSURE WELL-FURNISHED ENSURE EXCELLENCE IN AND MAINTAINED GUESTROOMS HOUSEKEEPING SANITATION, AND PUBLIC AREAS. SAFETY, COMFORT AND AESTHETICS FOR HOTEL GUESTS. · TO OVERSEE THE · TO ACT AS A SOURCE OF COORDINATION OF AND CONTACT IN ADMINISTER ALL HOUSEKEEPING PROGRAMS AND PROJECTS. INTERDEPARTMENTAL COMMUNICATIONS, VENDORS, PROFESSIONAL AGENCIES ETC. · TO ACT PROVIDE A BUDGET, · TO ACHIEVE THE MAXIMUM BUDGET CONTROL, AND EFFICIENCY IN ENSURING THE CARE AND COMFORT OF GUESTS FORECASTING RELATED TO & IN THE SMOOTH FUNCTIONING HOUSEKEEPING. OF THE DEPARTMENT.

HOSEKEEPING DEPARTMENT MAIN RESPONSIBILITIES OF HOUSEKEEPING · TO ESTABLISH A WELCOMING TO ENSURE COURTEOUSNESS, ATMOSPHERE. RELIABLE SERVICE FROM ALL STAFF TO THE GUEST. TO ENSURE A HIGH STANDARD TO PROVIDE LINEN IN ROOMS, OF CLEANLINESS AND GENERAL RESTAURANTS, BANQUET HALLS, UPKEEP IN ALL AREAS FOR CONFERENCE HALLS, HEALTH WHICH THE DEPARTMENT IS CLUBS ETC, AS WELL AS TO RESPONSIBLE. MAINTAIN AN INVENTORY FOR THE SAME. TO PROVIDE UNIFORMS FOR TO CATER TO THE LAUNDERING ALL THE STAFF & MAINTAIN REQUIREMENTS OF HOTEL LINEN, INVENTORY FOR THE SAME. STAFF UNIFORMS, AND GUESTS.

HOSEKEEPING DEPARTMENT STANDARD ROOM STATUS CODES USED IN HOUSEKEEPING 01 ONE · OCCUPIED: A GUEST CURRENTLY REGISTERED TO THE ROOM. 02 TWO 03 04 · COMPLIMENTARY: THE ROOM IS 05 OCCUPIED, BUT THE GUEST IS NOT CHARGED FOR ITS USE. THREE · STAYOVER: THE GUEST IS NOT CHECKING OUT TODAY AND WILL REMAIN AT LEAST ONE MORE NIGHT. FOUR · ON-CHANGE: THE GUEST HAS DEPARTED, BUT THE ROOM HAS NOT YET BEEN CLEANED AND READIED FOR RESALE. FIVE · DO NOT DISTURB (DND): THE GUEST HAS REQUESTED NOT TO BE DISTURBED.

HOSEKEEPING DEPARTMENT STANDARD ROOM STATUS CODES USED IN HOUSEKEEPING 06 SIX ·SLEEP-OUT: A GUEST WAS BOOKED TO THE ROOM, BUT THE BED HAS NOT BEEN USED. 07 SEVEN · SKIPPER: THE GUEST LEFT THE HOTEL WITHOUT PAYING THE BILL. 08 EIGHT 09 10 ·SLEEPER: THE GUEST HAS SETTLED HIS/HER ACCOUNT AND LEFT THE HOTEL, BUT THE FRONT OFFICE STAFF HAS FAILED TO PROPERLY UPDATE THE ROOM'S STATUS. NINE ·VACANT AND READY: THE ROOM HAS BEEN CLEANED AND INSPECTED AND IS READY FOR AN ARRIVING GUEST. TEN · OUT OF ORDER (OOO): THEY CANNOT BE ASSIGNED TO A GUEST AND IS BLOCKED FOR MAINTENANCE ACTIVITY.

Housekeeping Room Status Cycle Diagram The room status change is a particular order and can be thought of as the “life cycle” of a guest room. The status of a guest room is determined by its “readiness” for new occupancy. Therefore, a hotel must know its current state of occupancy and cleanliness at any given point of time. When determining a room’s state of occupancy and state of both occupancy and cleanliness information Room status reconciliation is defined as ensuring that rooms are properly designated by their current status, and assigned new status as it changes. Both housekeeping and the front desk maintain room status. Each coordinates with the other to make sure that rooms are assigned, cleaned, and assigned again to maximize room revenue while avoiding a missed assignment.

HOUSEKEEPING ROOM HOUSEKEEPING STATUS CYCLE DIAGRAM ROOM STATUS CYCLE DIAGRAM VACANT / INSPECTED (V/I) Available for sale. A “V/ I” room status is used when a Vacant Ready room is inspected by the housekeeping supervisor or executive housekeeper. Normally, this status is used in a full service or five-star hotel operations. VACANT / READY (V/R) Available for sale. A “V/ R” room status is the only status a room can be sold in. OCCUPIED / CLEAN (O/C) Guest currently occupies the room, and the room has been serviced by housekeeping. Typically, there is no inspection for rooms cleaned during the length of an individual guest’s stay. The expectation is that all rooms are cleaned well, but an occupied room is generally easier to clean than one from which the guest has checked out. OCCUPIED / DIRTY (O/D) Guest currently occupies the room, the night has passed, but the room has not yet been serviced by housekeeping. VACATED / DIRTY (V/D) A “V/ M” room has been taken out of inventory for some reason. This is the code assigned to out – of – order rooms. A guest checked out, not serviced by housekeeping yet. “V/ D” codes take top priority in housekeeping as they must be readied for resale. VACANT / CLEAN (V/C) ACleaned room, not yet inspected. All sleeping rooms are cleaned by a housekeeper and then inspected by a supervisor or manager to ensure it is ready for sale. These inspectors then change the code from “V/ C” to “V/ R”.

Cleaning Equipment Cleaning Equipment Used in Used in Housekeeping Housekeeping Efficient cleaning and maintenance are It is the executive housekeeper’s responsibility dependent upon high-quality cleaning to select the most appropriate piece of equipment, correctly using. Though only 5-10% equipment according to the hotel’s requirement. of the overall cost incurred on cleaning is Most types of cleaning equipment fall under the accounted for by cleaning equipment and category of recycled items, but a few large agents, selecting the ideal equipment plays a pieces of items may be considered as fixed major role in the cleaning process. There will assets. The correct choice of quality cleaning often be several ways of carrying out any equipment could save costs due to breakdowns, particular cleaning task and different types of reduce fatigue and also ensure overall efficiency equipment that can be employed for it. in operations. The layout of the Housekeeping department the equipment used in the cleaning of the surface, furniture and fittings in a hotel building includes both 1) Manual Equipment and 2) Mechanical Equipment.

MANUAL EQUIPMENT : Manual equipment can include all types of equipment that clean or aid in the cleaning process by directly using maneuver, operation and energy of employees. Examples of Manual cleaning equipment are Brushes, Mops, Brooms, Cloths, Polish applicators, Containers, Buckets etc. MECHANICAL EQUIPMENT Mechanical Equipment: The various pieces of mechanical equipment used in the housekeeping department are usually powered by electricity or gas. The staff should be well-trained in the operation of this equipment since incorrect usage will not only lead to inefficient cleaning but may also become a safety hazard. Examples of mechanical equipment used in housekeeping are Vacuum cleaners, Electric brooms, Wet- and-dry vacuum cleaners, floor maintenance machine for scrubbing, buffing polishing etc.

ADVANTAGES OF ADVANTAGES OF CLEANING CLEANING EQUIPMENT EQUIPMENT Equally effective for general as well as tougher cleaning tasks. High cleaning capability. Reduce work fatigue and increase productivity. ·Save the time of hotel housekeeping staff. ·High maneuverability. They can reach any corner or height of the room, which is otherwise difficult to reach. ·Eco-friendly, widely available, and easy to operate.

HOSEKEEPING DEPARTMENT MANUAL CLEANING EQUIPMENT 01 ABRASIVES 02 03 ·THEY ARE THE SHARPENING STONES OR GRIT PAPERS USED TO POLISH METAL OR WOODEN 04 SURFACES. THERE ARE VARIOUS ABRASIVES DEPENDING UPON THE SIZE OF GRIT AND ADHESION OF GRIT PARTICLES ON THE PAPER. BRUSHES ·THEY ARE HANDHELD FLAT BRUSHES WITH BRISTLES TO DUST THE PLAIN SURFACES AS WELL AS THE CORNERS. THEY COME WITH NON- SLIP HANDLES AND STIFF SCRATCH-FREE BRISTLES. THEY HELP REMOVING STUBBORN DUST. CHAMBERMAID’S TROLLEY/HOUSEKEEPING TROLLEY THIS TROLLEY IS LARGE ENOUGH TO KEEP ALL THE GUEST ROOM AND GUEST BATHROOM SUPPLIES IN AN ORGANIZED MANNER. IT MAKES THE HOUSEKEEPING STAFF TO MOVE IT AROUND AND CARRY LARGE NUMBER OF ITEMS IN ONE GO WHILE KEEPING AND CLEANING THE GUEST ROOMS DUSTBINS ··THEY ARE USED TO COLLECT DAILY GARBAGE PRODUCED IN THE HOTEL.

HOSEKEEPING DEPARTMENT MANUAL CLEANING EQUIPMENT 01 DUSTING CLOTHS 02 03 THEY ARE SOFT CLOTHS USED FOR WIPING THE SURFACE DUST. 04 DUSTPANS THEY ARE USED TO COLLECT DUST AND GARBAGE FROM THE FLOOR AND PUTTING IT INTO THE DUSTBIN JANITOR’S TROLLEY IT IS A TROLLEY THAT STORES CLEANING SUPPLIES SUCH AS DETERGENTS, SPRAY BOTTLES, DUSTBIN, MOP, AND DUSTING CLOTHS, ALL IN A COMPACT MANNER. IT CAN BE MOVED AROUND EASILY. IT FULFILLS THE CHALLENGE OF MODERN DAY HOUSEKEEPING IN HOTELS. MOPS ·− THERE ARE VARIOUS TYPES OF MOPS SUCH AS STRING MOPS, FLAT MOPS, DUST MOPS, AND SYNTHETIC MOPS. MOPS ARE GENERALLY MADE OF FLAT COTTON STRINGS OR HEAVY-DUTY SPONGES FIXED ON THE METAL FRAMES. THE COTTON MOPS HAVE HIGH ABSORBING ABILITY BUT NEED MORE CARE UNLIKE THE SYNTHETIC MOPS THAT OFFER ALMOST ZERO ABSORBING ABILITY AND VERY LESS MAINTENANCE

HOSEKEEPING DEPARTMENT ELECTRIC CLEANING EQUIPMENT 01 BOX SWEEPER 02 03 THEY ARE THE SHARPENING STONES OR GRIT 04 PAPERS USED TO POLISH METAL OR WOODEN SURFACES. THERE ARE VARIOUS ABRASIVES DEPENDING UPON THE SIZE OF GRIT AND ADHESION OF GRIT PARTICLES ON THE PAPER BRUSHES ·IT IS ELECTRIC SWEEPER THAT CONSISTS OF A FRICTION BRUSH. THE BRUSH OFTEN IS FIT TO REVOLVE VERTICALLY OR HORIZONTALLY, WHEN THE EQUIPMENT MOVES ON THE SURFACE. IT CAN CLEAN FLOORS AS WELL AS CARPETS. THE WIDER THE BETTER IS THE BOX SWEEPER BRUSH. VACUUM CLEANER IT IS AGAIN A MAJORLY USED EQUIPMENT IN HOTEL HOUSEKEEPING. IT COMES WITH A SUCTION MOTOR FIT IN A CASE, A HOSE, AND VARIOUS ATTACHMENT FOR DELICATE AS WELL AS TOUGH CLEANING REQUIREMENTS. POLISHING MACHINE · ·THEY ARE USED TO ADD A SHINE TO THE FLOORS OF MOST FREQUENTED AREAS OF THE HOTEL. SCRUBBER − IT IS A FLOOR CARE ACCESSORY THAT COMES WITH HANDHELD ELECTRICALLY OPERATED SCRUBBER. IT IS USED WHERE ONLY MOPPING DOESN’T SUFFICE. IT CAN SCRUB STUBBORN AND STICKY STAINS ON THE FLOORS OF

HOSEKEEPING DEPARTMENT ELECTRIC CLEANING EQUIPMENT 05 VAPOR CLEANING MACHINE ITHEY ARE USED WHERE THE CHEMICAL ODORS ARE NOT DESIRED. THEY ARE EQUIPPED FOR CONTINUOUS OPERATION. THEY HEAT UP QUICKLY AND WORK WITH LOW AMOUNT OF MOISTURE. THEY KILL THE BEG BUGS AND THEIR EGGS, THE YIELDING A COMPLETELY CLEAN ENVIRONMENT

CLEANING AGENTS OR CHEMICALS ·Water − It is the most commonly used medium for cleaning and rinsing. The housekeeping staff needs to use only soft water because hard water cannot dilute detergents properly. Non-oily and non-greasy stains such as ink stains can be removed using water. ·Vinegar − It is used in removing light stains in the bath. ·Bathroom Cleaners − They come in liquid form for easy cleaning. They clean, descale, and disinfect the bathroom walls, bathtubs, bathroom flooring, sinks, and showers. They often contain phosphoric acid. ·Clean Air Sprays − They are best for freshening the hotel corridors, washrooms, bathrooms, and reception areas. These sprays remove the pungent smell of tobacco, smoke, and organic wastes. ·Degreaser − This is mainly used in bars to remove the marks of grease and lipstick that cannot be removed by traditional washing of glasses and cups. Degreaser restores the surface shine and transparency of the glasses and bowls. ·Floor Cleaners and Sealers − One of the important tasks of hotel housekeeping is cleaning the floor periodically and keeping it sealed with the help of sealer of the right consistency for optimum maintenance. Some areas in the hotel are busy and bear heavy traffic such as lobby, corridors, parking areas, restaurants, and dining halls. Their floorings loses smoothness and shine. In such a case, the floor cleaners and sealers are used for restoring their look and shine. ·Laundry Cleaners − They are liquid concentrates with variable amount of peroxide that removes tough stains, bleaches the linen, and enhances its whiteness. A number of chemicals are used in dry-cleaning. They are camphor oil, turpentine spirits, benzene, kerosene and white gasoline, petroleum solvents such as naphtha blends, chloroform, carbon tetrachloride, and liquid carbon dioxide. They remove the stains from silk tapestry without damaging the fibers. ·Surface Sanitizers − They often come in the form of liquid concentrate. They are water-based and sanitize the surfaces without damaging their appearance. The sanitizers reduce the presence of bacteria to a great extent. They come with different concentrations and fragrances. ·Toilet Blocks − They deodorize the toilets and leave them with a fresh smell. They come with two variants: continuous action and instant action. They contain oxidizing agents such as ozone, hydrogen peroxide, or chlorine that removes unpleasant organic odor from the surface of a material. ·Toilet Cleaners − They are available in liquid form containing strong hydrochloric acid. They remove stains and plumbing scales easily, and restore the shine of their surface. Carpet Cleaning Agents − Cleaning and maintaining the carpets are important tasks of hotel housekeeping. As suggested by the Carpet and Rug Institute (CRI), carpet cleaning is complete when the following issues are tackled

DIFFERENT SECTIONS IN THE HOUSEKEEPING

Exclusive Housekeeper and maintain control of the cleaning equipment storage room But some In some hotels, the entire housekeeping hotels will assign one of the senior department is directly dependent on the head maids. To work as the head of General Manager, while in some hotels the the housekeeping department must head maid is directly dependent on the Front work closely with the front desk. Get of House Manager. of the Head of the the part about rooms that are ready to Housekeeping Department, including the be sold (for rent) and must inspection of various parts of the department coordinate with the maintenance whether it meets the standards laid down or department to help fix various not control budget expenses Schedule an equipment. that may be damaged employee's work schedule. and training both in the room and in other areas in They are also responsible for the keys. to be the hotel. distributed to the staff in the hotel

HOW LONG DOES IT TAKE TO BECOME AN EXECUTIVE HOUSEKEEPER? To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification. An executive housekeeper, co- ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.

How to Become a Head Housekeeper? Head Housekeeper The primary qualifications for getting a job as a head housekeeper are a high school diploma The head housekeeper will supervise the and several years of experience with work of the housekeeper. or floor maids for housekeeping duties. Most employers prefer 3 or more people in the case of a small hotel applicants who have professional training in The head housekeeper will be responsible hospitality management, but this does not for all housekeeping duties. need to be in the form of a college degree. As a head housekeeper, your job duties are Head housekeepers often need to juggle many to train and supervise cleaning staff, different tasks and responsibilities, so the prepare schedules and assign duties to ability to manage a frequently-changing staff, maintain the inventory of cleaning schedule is essential to your success in this supplies, inspect rooms and common areas role. Other helpful qualities for starting a to make sure they are clean, meet the career as a head housekeeper include standards of the hotel, and report to hotel leadership skills, budgeting skills, management about your team's work. resourcefulness, and familiarity with hospitality laws and regulations.

Floor Housekeeper, Assistant Housekeeper Floor Housekeeper, Floor housekeepers have final responsibility for the condition of guestrooms. Each floor Assistant Housekeeper housekeeper is assigned three or more floors. She/he gives the room attendants their room The floor maid will inspect the cleaning assignments and the floor master keys, which staff. or cleaning staff/room attendants only are returned at the end of the day. The floor working on any floor or part of the hotel supervisor checks, supervises, and approves This includes both standard and suite guest the attendants’ work and makes a periodical rooms. Staff rooms, corridors, stairs, shared inspection of the physical condition of all bathrooms in the hotel area. living room rooms on the floor. Reports to – The Assistant etc. Housekeeper and Executive Housekeeper.

HOSEKEEPING DEPARTMENT DUTIES AND RESPONSIBILITIES OF FLOOR SUPERVISORS /FLOOR HOUSEKEEPERS · SUPERVISE THE HANDING ENSURE THE SUPPLY OF OVER OF SOILED LINEN TO THE EQUIPMENT AND MAINTENANCE LAUNDRY AND THE AND CLEANING SUPPLIES TO REQUISITIONING OF FRESH ONES FLOORS AND PUBLIC AREAS. FROM HOUSEKEEPING. ISSUE FLOOR KEYS TO ROOM SUPERVISE SPRING CLEANING. ATTENDANTS. REPORT ON MAINTENANCE WORK COORDINATE WITH ROOM ON HER FLOOR. SERVICE FOR CLEARING.

HOSEKEEPING DEPARTMENT DUTIES AND RESPONSIBILITIES OF FLOOR SUPERVISORS /FLOOR HOUSEKEEPERS ·· MAINTAIN PAR STOCK FOR COORDINATE WITH THE FRONT THE RESPECTIVE FLOORS/ FLOOR OFFICE MANAGER. PANTRY. FACILITATE THE PROVISION OF · IMMEDIATELY REPORT ANY EXTRA SERVICES TO GUESTS, SAFETY OR SECURITY HAZARD TO SUCH AS BABY SITTERS, HOT- THE SECURITY DEPARTMENT OR WATER BOTTLES, AND SO ON, ON TO THE MANAGEMENT. REQUEST. CHECK ON SCANTY BAGGAGE. PREPARE HOUSEKEEPING STATUS REPORTS.

What does a room attendant do ? Room attendants have a rage of responsibilities related to housekeeping. Some of their typical jop duties include Room Attendant There is a duty to clean and provide various services. related to the stay of the guest, such as the bedroom, living room, bathroom and toilet, including the corridor in front of the room A room attendant is a hospitality professional who acts as a housekeeper for a hotel or motel. Room attendants help these establishments keep their rooms clean and welcoming. In this way, they can help create a positive experience for guests.

House Keeper House Keeper Housekeeper maintain cleanliness in their work environments by performing routine cleaning Have a duty to lift or move heavy duties. Housekeepers often work in hotel. But they furniture or throw away trash. may also fine employment in residential facilities Sometimes they may also be responsible or individuals homes. Employers may alternately for cleaning the common areas of the refer to these professional as room cleaner, maid hotel. In Thailand, this position name is house cleaner, room attendant or housekeeping rarely found. The most commonly used aides. Typical task performed by housekeeper location name is Cleaner. include

Linen room supervisor The Linen Room Supervisor sets an effective way to communicate internally. He/She ensures teamwork and high productivity. He/She works well under pressure at work. He/She is required to do shift work. room supervisor Linen room supervisor The Linen Room Supervisor oversees the linen/uniform room operations. He/She ensures proper storage of linens, towels and staff uniforms. He/She responds to guests' needs. He/She ensures all repairs and alteration works adhere to hotel’s guidelines.

LAUNDRY/LINEN ROOM ATTENDANT DUTIES Though most laundry or linen room attendants don’t interact directly with guests, their work is crucial to the hotel’s overall operations. Without clean sheets and towels, room attendants can’t do their jobs and guests will want to stay elsewhere. DAILY TASKS OF LAUNDRY STAFF OR LINEN ROOM STAF Daily tasks of laundry staff or linen room staff include: Sorting, washing, drying, folding, ironing, and organizing all hotel laundry, which can include towels, sheets, bathrobes, napkins, tablecloths, uniforms, and more Removing linen that has stains or holes Operating washing and drying machines Mixing and measuring soaps, detergents, and cleaning products Handling guest valet laundry and dry cleaning within the agreed upon timeframe

UNIFORM “The black Lavender The black color it must be Shirt strip it purple comfortable and not be afraid because I want to the get dirty and also look smart make it look luxury with the Female also ware the black it makes it pants to make it more luxury and comfortable for work they also match together The black Lavender I named this name because all of this uniform is black and purple it must be comfortable and not be afraid to get dirty easily and also look smart and luxury

HOSEKEEPING DEPARTMENT PROBLEMS AND SOLUTION 01 SMELL HOTEL HAS A DIFFERENCE ENVIRONMENT. AND OFTEN IS A STRANGE SMELL FROM THE HOTEL AREA SUCH AS SMOKE SMELL FORM SIDE WALK SO WE SHOULD INFORM OUR GUEST AND USE DEODORANT SPAY TO KEEP THEM FROM SMELLING BAD WHILE STAYING 02 ROOM ITEMS BROKEN THE SOLUTION TO PROBLEM HAS A POLICY TO INFORM CUSTOMERS BEFORE ARRIVAL OR TO KEEP DEPOSIT FOR THE KEY TO PREVENT CUSTOMERS FROM FEELING FROM PAYING DAMAGE

HOSEKEEPING DEPARTMENT PROBLEMS AND SOLUTION CLOGGED PIPE 03 HOW TO SOLVE THE PROBLEM PUT A 04 CLEAR SIGN INSIDE THE ROOM. DO NOT THROWN TISSUES INTO THE TOILET IN MANY LANGUAGES SO THE GUESTS CAN UNDERSTAND BOTH THAI AND FOREIGNERS DO NOT ENOUGH TOILETRIES SOLUTION REGULARLY CHECK THE CLEANLINESS AND ALWAYS FILL THE EQUIPMENT READY BEFORE GUESTS ENTER THE ROOM 05 RUBBISH UNDER THE BED ONE OF THE FIRST PLACE MOST GUEST LOOK UPON ARRIVAL IS UNDER THEIR BED. SO IT’S IMPORTANT THIS SPACE IS NOT IGNORED WHEN IT COMES TO CLEANING. ANY REMAINDER RUBBISH SUGGESTS THE STAFF HAVE MADE MINIMAL EFFORT IN TIDYING

HOSEKEEPING DEPARTMENT REFERENCE HOUSEKEEPING,(2016). HTTPS://WWW.SFCEUROPE.COM/UK/BLOG/10-COMMON- HOUSEKEEPING-ISSUES-THAT-DAMAGE-HOTEL-PROFITS. RETRIEVED FROM SCFEUROPE. JOPSBD. (2022, JUNE 18). JOPBSBD. RETRIEVED FROM JOPSBD:://TH.JOBSDB.COM/TH- TH/ARTICLES/%E0%B9%81%E0%B8%9A%E0%B9%88%E0%B8%87 %E0%B9%81%E0%B8%9C%E0%B8%99%E0%B8%81%E0%B8%87% E0%B8%B2%E0%B8%99%E0%B9%83%E0%B8%99%E0%B9%82%E 0%B8%A3%E0%B8%87%E0%B9%81%E0%B8%A3%E0%B8%A1-2/